OptiPlex 5000 Tower Re-imaging guide for Windows Regulatory Model: D32M Regulatory Type: D32M001 March 2022 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Installation overview.................................................................................................... 4 Chapter 2: Introduction.................................................................................................................5 Chapter 3: Order of reinstallation..................................................................................................6 Chapter 4: Updating or resetting the BIOS.......................................................
1 Installation overview CAUTION: This re-imaging guide is designed for system administrators. Do not attempt to re-image the system if you are not an administrator or if you are unsure of the procedures. Failure to follow instructions may result in permanent data loss. NOTE: Information provided in this guide is only applicable to computers shipped with Windows 10 or Window 11 operating system. NOTE: Dell recommends that you download and install the device drivers from the Dell Drivers & Downloads website.
2 Introduction CAUTION: This re-imaging guide is designed for system administrators. Do not attempt to re-image the system if you are not an administrator or are unsure of the procedures. Failure to follow instructions may result in permanent data loss. NOTE: Information that is provided in this guide is only applicable to computers shipped with Windows 10 or Window 11 operating system. Re-imaging is the process of removing all software on the computer and reinstalling the removed software.
3 Order of reinstallation NOTE: Some drivers and application installation steps may not be applicable, depending on the configuration of the computer you have ordered. NOTE: The hidden partition in the shipping storage serves for the maintenance purpose and can recover from crisis. Dell recommends you keep the hidden partition before re-imaging. To achieve optimal performance, install the drivers and applications in the following sequence: 1.
4 Updating or resetting the BIOS Updating the BIOS in Windows About this task It is recommended to update the BIOS is Windows when an update is available or when you replace the system board. Steps 1. Go to www.dell.com/support. 2. In the Search support field, enter the Service Tag/Serial Number/Service Request/Model/Keyword of your computer, and then click Search.
● TPM 2.0 security On: The TPM is enabled and activated. ● Clear: The BIOS clears the information stored in the TPM. 5. Save the settings and exit.
5 Reinstalling the operating system The Windows operating system is validated for use on this computer. You can reset or reinstall the operating system under different scenarios. For more information about reinstalling the operating system, see the knowledge base article 000192698 at www.dell.com/support. For installing Windows on Intel 12 th Generation computers using ISO images, see the knowledge base article 000184834 at www.dell.com/support.
6 Reinstalling drivers and applications Drivers and applications are software that enables Windows to communicate with the hardware devices and software in your computer. Devices such as video and sound cards require drivers to function correctly within Windows, and enable users to adjust hardware settings. Windows includes drivers for most devices, but device-specific drivers may have to be downloaded and installed separately.
7 Reinstallation sequence for drivers and applications Driver installation is critical after reinstalling the Windows operating system on your Dell computer. Install the drivers in the correct sequence for your computer to function correctly. In some scenarios, you may have to reinstall or update the device driver if you are encountering issues with a specific device. For more information, see the Dell knowledge base article 000132394 at www.dell.com/support.
Downloading and installing the Intel Management Engine Components Installer Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. In the Search support field, enter the Service Tag/Serial Number/Service Request/Model/Keyword of your computer, and then click Search. NOTE: If you do not have the Service Tag/Serial Number/Service Request/Model/Keyword, use the SupportAssist feature to automatically identify your computer. You can also click Browse all products to manually browse for your computer.
Downloading and installing the media-card reader driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. In the Search support field, enter the Service Tag/Serial Number/Service Request/Model/Keyword of your computer, and then click Search. NOTE: If you do not have the Service Tag/Serial Number/Service Request/Model/Keyword, use the SupportAssist feature to automatically identify your computer. You can also click Browse all products to manually browse for your computer. 4.
Downloading and installing the IRST APPX Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. In the Search support field, enter the Service Tag/Serial Number/Service Request/Model/Keyword of your computer, and then click Search. NOTE: If you do not have the Service Tag/Serial Number/Service Request/Model/Keyword, use the SupportAssist feature to automatically identify your computer. You can also click Browse all products to manually browse for your computer. 4.
4. Click Drivers & downloads > Find drivers. 5. In the Category drop-down, select Video. 6. Click Download to download the graphics driver for your computer. 7. After the download is complete, go to the folder where you saved the graphics driver file. 8. Double-click the graphics driver file icon and follow the instructions on the screen. Audio The Windows operating system does not include the audio driver recommended by Dell. Install the HD audio driver available for download from www.dell.com/support.
Wireless Local Network (WLAN) drivers and applications The Windows operating system does not provide native-device driver support for WLAN controllers on Dell computers. To obtain wireless network functionality, install the relevant WLAN drivers from the Dell support site. WLAN applications, which provide additional features including enterprise authentication enhancements, can also be installed from the Dell support site. Downloading and installing the Wi-Fi driver Steps 1. Turn on the computer. 2.
8 .NET Framework The .NET Framework is a software framework from Microsoft, which is bundled with Windows operating systems. The .NET Framework is intended to be used by applications created for the Windows platform. .
9 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 1. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
