Dell PowerVault NX400 Systems Owner's Manual Regulatory Model: E18S Series Regulatory Type: E18S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 About Your System......................................................................................................................9 Front-Panel Features And Indicators.......................................................................................................................9 LCD Panel Features............................................................
Entering The UEFI Boot Manager...........................................................................................................................29 Using The Boot Manager Navigation Keys......................................................................................................29 Boot Manager Screen......................................................................................................................................29 UEFI Boot Menu...........................................
Installing An Expansion Card...........................................................................................................................54 Removing Expansion-Card Risers....................................................................................................................55 Installing Expansion-Card Risers.....................................................................................................................56 iDRAC Ports Card (Optional)..............................
Removing The Power Distribution Board.........................................................................................................79 Installing The Power Distribution Board..........................................................................................................80 System Board..........................................................................................................................................................81 Removing The System Board.........................
Technical Specifications.......................................................................................................101 8 System Messages...................................................................................................................105 LCD Messages......................................................................................................................................................105 Viewing LCD Messages.........................................................
1 About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on. The power button controls the power supply output to the system. NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.
Item Indicator, Button, or Connector Icon Description 5 LCD menu buttons Allows you to navigate the control panel LCD menu. 6 LCD panel Displays system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.
Item Button Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • • • • Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle Home Screen The Home screen displays user-configurable information about the system.
View Menu NOTE: When you select an option in the View menu, you must confirm the option before proceeding to the next action. Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC7. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). MAC Displays the MAC addresses for iDRAC, iSCSI, or Network devices.
Drive-Status Indicator Pattern (RAID Only) Condition NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.
Item Indicator, Button, or Connector Icon Description 4 Serial connector Allows you to connect a serial device to the system. 5 PCIe expansion card slot 2 Allows you to connect a full-height PCI Express expansion card. 6 Video connector Allows you to connect a VGA display to the system. 7 Ethernet connectors (2) Two integrated 10/100/1000 Mbps NIC connector. 8 USB connectors (2) Allows you to connect USB devices to the system. The ports are USB 2.0-compliant.
Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is blinking green Network data is being sent or received.
Power Indicator Pattern Condition CAUTION: If two power supplies are used, they must be of the same type and have the same maximum output power. Flashing green When hot-adding a power supply, this indicates that the power supply is mismatched with the other power supply (in terms of efficiency, feature set, health status, and supported voltage). Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply.
Using The System Setup And Boot Manager 2 System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Enters the System Setup. Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2).
mode. Thereafter, you must boot the system in the same boot mode (BIOS or UEFI) to access the installed operating system. Trying to boot the operating system from the other boot mode will cause the system to halt at startup. NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport.
System Setup Main Screen NOTE: Press to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings. System BIOS Screen NOTE: The options for System Setup change based on the system configuration.
Menu Item Description System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Displays the contact information of the system manufacturer. Contact Information Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system. System Memory Type Displays the type of memory installed in the system. System Memory Speed Displays the system memory speed.
Menu Item Description Virtualization Technology Allows you to enable or disable the additional hardware capabilities provided for virtualization. By default, the Virtualization Technology option is set to Enabled. Adjacent Cache Line Prefetch Allows you to optimize the system for applications that require high utilization of sequential memory access. By default, the Adjacent Cache Line Prefetch option is set to Enabled.
Menu Item Description Port C Auto enables BIOS support for the device attached to SATA port C. By default, Port C is set to Auto. Port D Auto enables BIOS support for the device attached to SATA port D. By default, Port D is set to Auto. Port E Auto enables BIOS support for the device attached to SATA port E. By default, Port E is set to Auto. NOTE: Ports A, B, C, and D are used for the backplane drives, and port E for the optical drive (CD/DVD).
Menu Item Description User Accessible USB Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports. By default, the User Accessible USB Ports option is set to All Ports On. Internal USB Port Allows you to enable or disable the internal USB port. By default, the Internal USB Port option is set to On.
Menu Item Description External Serial Connector Allows you to associate the external serial connector to serial device 1, serial device 2, or remote access device. By default, the External Serial Connector option is set to Serial Device1. NOTE: Only Serial Device 2 can be used for SOL. To use console redirection by SOL, configure the same port address for console redirection and the serial device. Failsafe Baud Rate Displays the failsafe baud rate for console redirection.
Menu Item Description Memory Refresh Rate Allows you to set the memory refresh rate. By default, the Memory Refresh Rate option is set to 1x. Memory Operating Voltage Allows you to set the DIMM voltage selection. When set to Auto, the system automatically sets the system voltage to the optimal setting based on the DIMM capacity and the numbers of DIMMs installed. By default, the Memory Operating Voltage option is set to Auto.
Menu Item Description AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system. By default, the AC Power Recovery option is set to Last. AC Power Recovery Delay Allows you to set how the system supports staggering of power up after AC power is restored to the system. By default, the AC Power Recovery Delay option is set to Immediate.
Assigning A System And/Or Setup Password NOTE: The password jumper enables or disables the System Password and Setup Password features. For more information on the password jumper settings, see System Board Jumper Settings. You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked. If the Password Status is Locked, you cannot change the System Password.
The System Security screen is displayed. 4. In the System Security screen, verify that Password Status is Unlocked. 5. Select System Password, alter or delete the existing system password and press or . 6. Select Setup Password, alter or delete the existing setup password and press or . NOTE: If you change the System and/or Setup password a message prompts you to re-enter the new password.
Entering The UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. The Boot Manager enables you to: • Add, delete, and arrange boot options • Access System Setup and BIOS-level boot options without rebooting To enter the Boot Manager: 1. Turn on or restart your system. 2.
Menu Item Description BIOS Boot Menu Displays the list of available BIOS boot options (marked with asterisks). Select the boot option you wish to use and press . UEFI Boot Menu Displays the list of available UEFI boot options (marked with asterisks). Select the boot option you wish to use and press . The UEFI Boot Menu enables you to Add Boot Option, Delete Boot Option, or Boot From File. Driver Health Menu Displays a list of the drivers installed on the system and their health status.
3. In the System Setup Main Menu page, click iDRAC Settings. The iDRAC Settings screen is displayed.
Installing System Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Front Bezel (Optional) Installing The Front Bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Figure 8.
Removing The Front Bezel 1. Unlock the keylock at the left end of the bezel. 2. Lift the release latch next to the keylock. 3. Rotate the left end of the bezel away from the front panel. 4. Unhook the right end of the bezel and pull the bezel away from the system. Opening And Closing The System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
Figure 9. Opening and Closing the System 1. system cover 2. latch 3. latch release lock Closing The System 1. Lift the latch on the cover. 2. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. 3. Push down the latch to move the cover into the closed position. 4. Rotate the latch release lock in a clockwise direction to secure the cover. 5.
Figure 10. Inside the System—With Redundant Power Supplies 1. 2. 3. 4. 5. 6. 7. 8. 9. 36 power distribution board shroud cooling shroud power supplies (2) integrated storage controller card expansion-card riser 2 expansion-card riser 1 expansion-card holder processor heat sink DIMMs 10. 11. 12. 13. 14. 15. 16.
Figure 11. Inside the System—With a Non-Redundant Power Supply 1. 2. 3. 4. 5. 6. 7. cooling shroud power supply integrated storage controller card expansion-card riser 2 expansion-card riser 1 expansion-card holder processor heat sink 8. 9. 10. 11. 12. 13. DIMMs cooling fans (4) optical drive (optional) hard drives (4) control panel board cable routing latch Cooling Shroud Removing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the system. 3. Lift the cooling shroud away from the system. Figure 12. Removing and Installing the Cooling Shroud 1. cooling shroud 2. cooling shroud tabs (4) 3. cooling-fan bracket Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician.
4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. System Memory Your system supports DDR3 unbuffered ECC DIMMs (ECC UDIMMs) and registered DIMMs (RDIMMs). It supports DDR3 and DDR3L voltage specifications. NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Figure 13. Memory Socket Locations Memory channels are organized as follows: • Channel 0: memory sockets A1 and A4 • Channel 1: memory sockets A2 and A5 • Channel 2: memory sockets A3 and A6 The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Channel Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel 1.5 V 1.
DIMM Type DIMMs Populated/ Channel 2 Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel 1.5 V 1.35 V 1333, 1066, and 800 1066 and 800 Quad rank 1600, 1333, 1066, and 800 1066 and 800 1333, 1066, and 800 1066 and 800 Dual rank Quad rank General Memory Module Installation Guidelines NOTE: Memory configurations that fail to observe these guidelines can prevent your system from booting, hanging during memory configuration, or operating with reduced memory.
Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the data from this rank is copied to the spare rank and the failed rank is disabled.
System Capacity (in GB) DIMM Size (in GB) Number of DIMMs DIMM Rank, Organization, and Frequency DIMM Slot Population 12 4 3 2R, x8, 1333 MT/s, A1, A2, A3 2R, x8, 1600 MT/s 24 8 3 2R, x4, 1333 MT/s, A1, A2, A3 2R, x4, 1600 MT/s 48 16 3 2R, x4, 1333 MT/s, A1, A2, A3 2R, x4, 1600 MT/s 96 16 6 2R, x4, 1333 MT/s, A1, A2, A3, A4, A5, A6 2R, x4, 1600 MT/s Removing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
Figure 14. Removing and Installing a Memory Module 1. memory-module socket ejectors (2) 2. memory module 3. alignment key 6. Install memory-module blanks in vacant memory-module socket(s) to ensure proper system cooling. 7. Install the cooling shroud. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
6. Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 7. Press down on the memory module with your thumbs until the socket levers latch into a locked position.
Figure 15. Removing and Installing a 3.5 Inch Hard-Drive Blank 1. hard-drive blank 2. release button Installing A 3.5 Inch Hard-Drive Blank 1. If installed, remove the front bezel. 2. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. 3. If applicable, install the front bezel. Removing A Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation.
Figure 16. Removing and Installing a Hot-Swap Hard Drive 1. release button 2. hard drive 3. hard-drive carrier handle Installing A Hot-Swap Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Optical Drive (Optional) Removing The Optical Drive In Hot-Swappable Hard-Drive Systems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Installing The Optical Drive In Hot-Swappable Hard-Drive Systems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2.
1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2. Open the system. 3. Remove the cooling shroud or power distribution board shroud as applicable. 4. Disconnect the fan's power cable from the power cable connector on the system board or power distribution board as applicable. 5. Lift the fan out of the cooling-fan bracket. Figure 18. Removing and Installing a Cooling Fan 1. cooling fan 2. power cable connector 3.
6. Replace the cooling shroud or power distribution board shroud as applicable. 7. Close the system. 8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Internal USB Memory Key (Optional) An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage device. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup.
Expansion Cards And Expansion-Card Risers NOTE: A missing or an unsupported expansion-card riser logs an SEL event. It does not prevent your system from powering on and no BIOS POST message or F1/F2 pause is displayed. Expansion Card Installation Guidelines Your system supports two PCI Express expansion cards. The following PCI Express Generation 2 and 3 expansion cards are supported. Table 2.
Removing An Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 21. Removing and Installing the Expansion Card in Riser 2 1. 2. 3. 4. expansion-card riser 2 expansion-card riser touch points expansion-card latch expansion card 5. expansion-card holder 6. tab Installing An Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
NOTE: Ensure that the expansion card is properly seated along the chassis, so that expansion-card latch can be closed. 9. Slide the expansion-card holder by pressing on the tab, to support the expansion card on riser 2. 10. Slide the expansion-card latch into position. 11. If applicable, connect cables to the expansion card. 12. Close the system. 13. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 14.
Figure 23. Removing and Installing the Expansion-Card Riser 2 1. 2. 3. 4. 5. chassis intrusion switch expansion-card riser touch points (2) expansion-card riser 2 expansion-card riser 2 connector guide pins (2) 5. Replace the expansion-card riser. 6. Install an expansion card, if applicable. If applicable, install the iDRAC Ports card on expansion-card riser 1. 7. Close the system. 8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
iDRAC Ports Card (Optional) The iDRAC Ports card supports: • one 1GbE Ethernet port • SD vFlash card Removing The iDRAC Ports Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
1. 2. 3. 4. expansion-card latch expansion-card riser touch points (2) expansion-card riser 1 iDRAC Ports card connector 5. SD card slot 6. RJ-45 Ethernet port 7. iDRAC Ports card Installing The iDRAC Ports Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 25. Replacing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot 3. To install the SD vFlash card, with the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card. 4. Press inward on the card to lock it into the slot.
Figure 26. Removing and Installing the Internal Dual SD Module 1. 2. 3. 4. 5. blue pull tab SD card 1 SD card 2 dual SD module connector on the system board Installing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Internal SD Card Removing An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
1. 2. 3. 4. 5. touch-points (2) storage controller card storage-controller card holder release levers (2) storage-controller card connector Installing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 28. Removing and Installing the Processor Heat Sink 1. retention sockets (4) 2. heat sink 3. retention screws (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 7. Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and out from under the tab. Rotate the lever upward. 8.
Figure 29. Removing and Installing a Processor 1. processor 2. processor shield 3. notches in processor (2) NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor. Installing A Processor CAUTION: Many repairs may only be done by a certified service technician.
WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5. Remove the heat sink and processor. 6. Unpack the new processor. 7. Align the processor with the socket keys on the ZIF socket.
output voltage of the active power supply. If the output voltage of the active power supply drops, the redundant power supply in the sleep state returns to an active output state. The active power supply can also activate a sleeping power supply if having both power supplies active is more efficient than having the redundant power supply in a sleep state.
Installing A Redundant Power Supply 1. Verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in Watts) is listed on the power supply label. 2. If applicable, remove the power supply blank. 3. Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. NOTE: If you unlatched the cable management arm in step 2 of the previous procedure, relatch it.
Figure 31. Removing and Installing a Non-Redundant Power Supply 1. 2. 3. 4. power supply screw 24-pin power cable 8-pin power cable 5. standoff 6. SATA power cable Installing A Non-Redundant Power Supply NOTE: A hot-swappable non-redundant power supply must be installed in Slot 1 of the power supply bay. 1. Open the system. 2. Align the screw hole on the power supply with the standoff on the chassis. 3. Tighten the screw to secure the power supply to the chassis. 4.
If you are installing a second power supply, remove the power supply blank in the bay by pulling outward on the blank. Figure 32. Removing and Installing the Power Supply Blank 1. power supply blank Installing The Power Supply Blank NOTE: Install the power supply blank only in the second power supply bay. To install the power supply blank, align the blank with the power supply bay and insert it into the chassis until it clicks into place.
CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5. To remove the battery, support the battery connector by pressing down firmly on the positive side of the connector. Figure 33. Replacing the System Battery 1. positive side of battery 2. system battery 3. negative side of battery connector 6. Lift the battery out of the securing tabs at the negative side of the connector. 7.
CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 4. Remove all hard drives. 5. Disconnect the SAS/SATA data, signal, and power cable(s) from the backplane. 6. Press the release tabs and slide the backplane upward. Figure 34. Front View of the Four Hard-Drive Backplane 1.
Figure 36. Removing and Installing the Four Hard-Drive Backplane 1. 2. 3. 4.
Figure 37. Cabling Diagram—Four Hard-Drive Backplane 1. 2. 3. 4. 5. system board hard-drive backplane SAS cable connector cable routing guide signal cable connector 6. 7. 8. 9. power cable connector cable routing latch power distribution board cable retention latch Installing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician.
Control Panel Assembly Removing The Control Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2.
Installing The Control Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 39. Removing and Installing the Control-Panel Module 1. 2. 3. 4. 5. control-panel module screws (2) control-panel module connector cable USB connector cable control panel Installing The Control-Panel Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Power Distribution Board Shroud Removing The Power Distribution Board Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Installing The Power Distribution Board Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 41. Removing and Installing the Power Distribution Board 1. screws (2) 2. power supply cables to the system board (3) 3. power supply cable to the hard-drive backplane 4. standoffs (2) 5. power distribution board 6. fan cable connector Installing The Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician.
System Board Removing The System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 42. Removing and Installing the System Board 1. screws (9) 2. system board Installing The System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
6. Reconnect all cables to the system board. NOTE: Ensure that the cables inside the system are routed through the cable routing latch. 7. Close the system. 8. If applicable, install the front bezel. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 10. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers,at support.dell.
Troubleshooting Your System 4 Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
7. Power down all attached USB devices and disconnect them from the system. 8. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. 9.
3. Disassemble components from the system: – Hard drives – Hard-drive backplane – USB memory key – Cooling shroud – Expansion-card risers (if present) – Expansion cards – Power supply(s) – Cooling-fan assembly (if present) – Cooling fans – Processor(s) and heat sink(s) 4. – Memory modules Let the system dry thoroughly for at least 24 hours. 5. Reinstall the components you removed in step 3. 6. Close the system. 7. Turn on the system and attached peripherals.
If the tests fail, see Getting Help. Troubleshooting The System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
8. Reseat the memory modules in their sockets. 9. Close the system. 10. Enter the System Setup and check the system memory setting. If the problem is not resolved, proceed with the next step. 11. Open the system. 12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module with a known good memory module. 13.
1. Enter the System Setup and ensure that the Internal SD Card Port is enabled. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3. Open the system. CAUTION: If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup, you must follow the instructions in step 4 through step 7 to avoid loss of data.
1. Try using a different tape cartridge. 2. Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 3. Reinstall the tape-backup software as instructed in the tape-backup software documentation. 4. Ensure that the tape drive’s interface cable is fully connected to the external port on the controller card. 5. Check that the controller card is properly installed: a) b) c) d) e) 6.
NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and the controller. 1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Open the system. 4. Verify that the installed expansion cards are compliant with the expansion card installation guidelines. 5.
10. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help. 11. For each expansion card you removed in step 8, perform the following steps: a) b) c) d) e) Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. Open the system. Reinstall one of the expansion cards. Close the system. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Using System Diagnostics 5 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are executed. System Health Provides the current overview of the system performance.
Jumpers And Connectors 6 System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 4. System Board Jumper Settings Jumper Setting Description The password feature is enabled (pins 2–4). PWRD_EN (default) The password feature is disabled (pins 4–6). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot (pins 3–5).
System Board Connectors Figure 43.
Item Connector Description 15 PWR_CONN_1 Power connector 16 Fan2 Cooling fan connector 17 A1, A4, A2, A5, A3, A6 Memory module sockets 18 BP_SIG Backplane signal connector 19 PWR_CONN_2 Power connector 20 CPU1 Processor socket 21 PDB_CONN Power distribution board connector 22 BATTERY Battery connector 23 CTRL_PNL_MB Control panel interface connector 24 SATA_A-D SAS connector 25 SATA_E Optical drive SATA connector 26 SAS_A SAS connector 27 FP_USB Front-Panel USB conne
7 Technical Specifications Processor Processor type Intel Xeon processor E5-2420 product family, or Intel Xeon processor E5-2403 product family Expansion Bus Bus type PCI Express Generations 2 and 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half-length x4 link Riser 2 (Slot 2) One full-height, half length x16 link Memory Architecture 800 MT/s, 1066 MT/s, 1333 MT/s, or 1600 MT/s registered or unbuffered Error Correcting Code (ECC) DIMMs Memory module sockets Six 240-pin
Connectors Back NIC Two 10/100/1000 Mbps Serial 9-pin, DTE, 16550-compatible USB Two 4-pin, USB 2.0-compliant Video 15-pin VGA iDRAC7 One optional 1 GbE Ethernet External vFlash card One optional vFlash memory card NOTE: The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system. Front USB Two 4-pin, USB 2.0-compliant Video 15-pin VGA Internal USB One 4-pin, USB 2.
Environmental NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD and in the System Event Log. ≤ 10% of annual operating hours 5 °C to 40 °C at 5% to 85% RH with 26 °C dew point. NOTE: Outside the standard operating temperature (10 °C to 35 °C), the system can operate down to 5 °C or up to 40 °C for a maximum of 10% of its annual operating hours.
System Messages 8 LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to boot, press the System ID button for at least 5 seconds until an error code is displayed on the LCD. Record the code, then see System Error Messages.
Error Code AMP0302 Message Information Message The system board current is greater than the upper warning threshold. Details System board current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0303 Message The system board current is greater than the upper critical threshold.
Error Code ASR0003 BAT0002 BAT0017 CPU0000 CPU0001 CPU0005 Message Information Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events. Message The system board battery has failed. LCD Message The system board battery has failed. Check battery.
Error Code CPU0010 CPU0023 CPU0204 Message Information Action Review the technical specifications for supported processor types. Message CPU is throttled. Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. Message CPU is absent. LCD Message CPU is absent. Check CPU. Action Verify processor installation. If present, re-seat the processor.
Error Code Message Information 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected. LCD Message CPU bus parity error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1.
Error Code Message Information 5. If the issue persists, see Getting Help. FAN0000 FAN0001 FAN1201 HWC1001 HWC2003 HWC2005 110 Message Fan RPM is less than the lower warning threshold. Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help. Message Fan RPM is less than the lower critical threshold. LCD Message Fan RPM is outside of range. Check fan. Details Fan operating speed is out of range.
Error Code MEM0000 MEM0001 MEM0007 MEM0701 MEM0702 MEM1205 Message Information Action Check if the cable is present, then reinstall or reconnect. Message Persistent correctable memory errors detected on a memory device at location(s) . Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help . Message Multi-bit memory errors detected on a memory device at location(s) .
Error Code MEM1208 MEM8000 PCI1302 PCI1304 PCI1308 112 Message Information LCD Message Memory mirror lost on . Power cycle system. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help. Message Memory spare redundancy is lost. Check memory device at location . LCD Message Memory spare lost on . Power cycle system.
Error Code PCI1320 PCI1342 PCI1348 PCI1360 PDR0001 PDR1016 Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A bus fatal error was detected on a component at bus devicefunction . LCD Message Bus fatal error on bus device function . Power cycle system. Details System performance may be degraded, or system may fail to operate.
Error Code PST0128 PST0129 PSU0001 PSU0002 PSU0003 114 Message Information LCD Message Drive removed from disk drive bay . Check drive. Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, see Getting Help. Message No memory is detected. LCD Message No memory is detected. Inspect memory devices. Details System BIOS was unable to detect memory in the system.
Error Code PSU0006 PSU0016 Message Information Message Power supply type mismatch. LCD Message Power supply is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. Message Power supply is absent. LCD Message PSU is absent. Check PSU. Details The power supply has been removed or has failed. Action 1.
Error Code PSU0034 Message Information Message An under voltage fault detected on power supply . LCD Message An under voltage fault detected on PSU . Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system. Action 1. Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage. 3. If the issue persists, see Getting Help.
Error Code PSU1201 PSU1204 PWR1004 PWR1005 PWR1006 RFM1008 Message Information Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, see Getting Help. Message The power supplies are not redundant. Insufficient resources to maintain normal operations. LCD Message PSU redundancy degraded.
Error Code RFM1014 RFM1201 RFM2001 RFM2002 RFM2004 RFM2006 118 Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. Message Removable Flash Media is write protected. LCD Message Removable Flash Media is write protected. Check SD Card. Details The card is write-protected by the physical latch on the SD card. A write-protected card cannot be used.
Error Code SEC0031 SEC0033 SEL0006 SEL0008 SEL0012 SEL1204 Message Information Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off.
Error Code TMP0118 TMP0119 TMP0120 TMP0121 VLT0204 Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. Message The system inlet temperature is less than the lower critical threshold.
Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.
Getting Help 9 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Select your support category. 3.
