Dell PowerVault MD3800i and MD3820i Storage Arrays Owner's Manual Regulatory Model: E03J and E04J Series Regulatory Type: E03J001 and E04J001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About Your System....................................................................................................7 Introduction........................................................................................................................................... 7 Front-Panel Features and Indicators.................................................................................................... 7 Back-Panel Features and Indicators........................................................
Installing a RAID Controller Module Blank................................................................................... 23 Removing a RAID Controller Module .......................................................................................... 24 Installing a RAID Controller Module ............................................................................................ 25 Opening the RAID Controller Module .........................................................................................
Technical Specifications....................................................................................... 43 6 Getting Help.............................................................................................................47 Locating Your System Service Tag..................................................................................................... 47 Contacting Dell.....................................................................................................................
About Your System 1 Introduction The MD3800i and MD3820i Series storage array is designed for high availability, offering redundant access to data storage. Its features support both single and dual RAID controller configurations. The Dell PowerVault MD3800i and 3820i Series storage array provides 10 G/1000 BaseT connectivity to the host server. It enables access to 32 physical hosts. The MD3800i and MD3820i Series storage array includes a number of components.
Figure 2. Front-Panel Features and Indicators—Dell PowerVault MD3820i Figure 3. Front-Bezel Features and Indicators Item Indicator, Button, or Connector Description 1 Enclosure status LED The enclosure status LED lights when the enclosure power is on. Lights blue during normal operation. Blinks blue when a host server is identifying the enclosure or when the system identification button is pressed.
Item Indicator, Button, or Connector Description Lights amber as enclosure boots or is reset. Blinks amber when the enclosure is either in a fault state or the hosts are not using the preferred path to a virtual disk. 2 Power LED The power LED lights green when at least one power supply is supplying power to the enclosure. 3 Split mode LED This LED must be unlit as the split mode function is not supported by the MD3800i Series Storage Arrays.
Back-Panel Features and Indicators Figure 4. Back-Panel Features and Indicators—Dell PowerVault MD3800i and MD3820i Series 1. 3. 600 W power supply/cooling fan RAID Controller Module 1 2. 4. RAID Controller Module 0 600 W power supply/cooling fan Physical-Drive Indicator Patterns Figure 5. Physical-Drive Indicators 1. physical-drive activity indicator (green) 2.
Drive-Status Indicator Pattern Condition (RAID Only) Blinks green, amber, and turns off Predicted drive failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, amber three seconds, and turns off six seconds Rebuild aborted Power Supply and Cooling Fan Features The MD3800i and MD3820i Series storage array includes two integrated, hot-swappable power supply/ cooling fan modules.
Item LED Type Icon Description If this LED is off, it indicates that the DC output voltage are not within the limit. 2 Power supply/ cooling fan fault The LED lights amber when the DC output voltage is not within the limit or a fault with the fan is detected. If this LED is off, it indicates that no fault condition is present. 3 AC power The LED lights green when the AC input voltage is within the limit.
Controller Modules 2 RAID Controller Modules The RAID controller modules provide high-performance, advanced virtual disk configuration, and faulttolerant disk subsystem management. Each RAID controller module contains 4GB or 8GB of mirrored cache for high availability and a battery-powered cache offload mechanism. NOTE: The 8GB mirrored cache is an optional feature.
Item Component Function 1 10 Gbps iSCSI IN port (2) Provides host-to-controller iSCSI 10 Gbps Ethernet connection. 2 Seven segment display sequence Displays status or error codes for the storage array. 3 Controller power LED Lights green when controller power is on. Turns off when controller is not powered. 4 Controller fault LED Lights amber when controller fault is detected. Turns off when controller is operating normally.
Storage Array Thermal Shutdown The system automatically shuts down when system temperature exceeds the safe threshold. The battery backup unit protects against data loss by providing power to offload cache to non-volatile memory in the event of power loss. It is not necessary to shut down any MD1200 Series expansion enclosures attached to the storage array when thermal shutdown occurs. Temperature threshold values determine the temperature at which shutdown occurs. These thresholds cannot be changed.
power failure is less likely to cause loss of data. The RAID controller automatically switches to writethrough if cache mirroring is disabled, or if the battery is missing, or has a fault condition.
Installing Array Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • Wrist grounding strap Front Bezel (Optional) Removing the Front Bezel 1. Using the system key, unlock the front bezel (if locked). 2. Lift the release latch next to the keylock. 3. Rotate the left end of the bezel away from the front panel. 4.
3. Secure the bezel with the keylock. Physical Drives SAFETY Models AMT E03J and E04J Models AMT, E03J, and E04J are intended for installation only in restricted access locations as defined in cl 1.2.7.3 of IEC 60950-1:2005. Depending on your configuration, your array either supports up to twenty-four 2.5-inch SAS physical drives or up to twelve 3.5-inch SAS physical drives in internal drive bays.
Figure 10. Removing and Installing a 3.5 Inch Hard-Drive Blank (MD3800i only) 1. physical-drive blank 2. release button Installing a 3.5 Inch Physical-Drive Blank 1. If installed, remove the front bezel. 2. Insert the physical-drive blank into the physical-drive slot until the release button clicks into place. 3. If applicable, install the front bezel. Removing a Hot-Swap Physical Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation.
Figure 11. Removing and Installing a Hot-Swap Physical Drive 1. 3. release button physical-drive carrier handle 2. physical drive Installing a Hot-Swap Physical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing a Physical Drive From a Physical-Drive Carrier 1. Remove the screws from the slide rails on the physical-drive carrier. 2. Lift the physical drive out of the physical-drive carrier. Figure 12. Removing and Installing a Physical Drive Into a 2.5 inch Physical-Drive Carrier 1. 3. physical-drive carrier screws (4) 2.
Figure 13. Removing and Installing a 3.5 Inch Physical Drive Into a Physical-Drive Carrier 1. 3. physical-drive carrier screws (4) 2. physical drive Installing a Physical Drive Into a Physical-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
CAUTION: RAID controller modules can be removed and installed without turning off the array. It is recommended that you do not remove the RAID controller module while data is being transferred. Replacing or installing a RAID controller module that is connected to a host server causes it to lose communication with the array and may require a reboot of the host server.
Removing a RAID Controller Module CAUTION: Many repairs may only be done by a certified service technician. You must only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Disconnect the cables connected to the RAID controller module. 2.
Installing a RAID Controller Module CAUTION: Many repairs may only be done by a certified service technician. You must only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Closing the RAID Controller Module CAUTION: Many repairs may only be done by a certified service technician. You must only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Installing the RAID Controller Module Backup Battery Unit CAUTION: Many repairs may only be done by a certified service technician. You must only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
4. Press the release tab and pull the power supply out of the chassis. Figure 18. Removing and Installing a Power Supply/Cooling Fan Module 1. 3. release tab power supply handle 2. power supply Installing a Power Supply/Cooling Fan Module CAUTION: Many repairs may only be done by a certified service technician. You must only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. Secure the power cable using the strap. Figure 19. Securing the Power Cable 1. restraining strap CAUTION: When connecting the power cable, secure the cable with the strap. NOTE: If the array is powered on, all the power supply LEDs remain off until the AC power cable is connected to the power supply/cooling fan module and the power switch is turned on. 4. Turn on the power supply/cooling fan module. Control Panel Removing the Control Panel 1. Turn off the array and host server. 2.
4. Slide the control panel out of the chassis after: – Pushing the release tab toward the front of the array in PowerVault MD3800i. – Pulling the release pin toward the front of the array in PowerVault MD3820i. Figure 20. Removing and Installing the Control Panel—PowerVault MD3800i 1. control panel 2. release tab Figure 21. Removing and Installing the Control Panel—PowerVault MD3820i 1. release pin 2. Installing the Control Panel 1. Align the control panel with the slot on the array. 2.
3. Replace the hard drives in their respective slots. 4. Connect all the power cables to the array. 5. Turn on the array and the host server. Backplane Removing the Backplane CAUTION: Many repairs may only be done by a certified service technician. You must only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
11. Remove the screws that secure the backplane and pull the backplane out of the array. Figure 22. Removing and Installing the RAID Controller Module/Power Supply Cage 1. screws (6) 2. RAID controller module/power supply cage Figure 23. Removing and Installing the Backplane—PowerVault MD3800i 1. 3. 32 screws (5) captive screw 2.
Figure 24. Removing and Installing the Backplane—PowerVault MD3820i 1. 3. screws (4) captive screw 2. backplane Installing the Backplane 1. Align the screw holes on the backplane with the screw holes on the array. 2. Tighten the captive screw to secure the backplane to the chassis. 3. Replace the screws that secure the backplane to the chassis. 4. Align the slots on the RAID controller module/power supply cage with the tabs on the chassis. 5.
Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting Power Supply/Cooling Fan Modules CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting Expansion Enclosure Management Modules CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
CAUTION: In the case of non-redundant configurations, it is recommended that you turn off the host server before turning off the array to prevent loss of data. If the Array Status LED is Solid or Blinking Amber 1. In the AMW, select the Summary tab, and click on Storage Array needs attention. 2. Follow the listed procedures in the Recovery Guru(s) and wait for up to 5 minutes to check if the LED has turned blue.
5. If the problem is not resolved, replace the failed physical disk. If the problem persists, see Getting Help. Troubleshooting Array and Expansion Enclosure Connections 1. Verify that the RAID controller module port link status LED and the RAID controller module status LED are solid green for each port that is connected to a cable. 2. Ensure that all the cables are attached correctly according to the array mode you selected. 3. Turn off the host server, storage array, and expansion enclosures. 4.
7. Turn on the system and attached peripherals. If the system does not start properly, see Getting Help. 8. If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. 9. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help. Troubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician.
Critical Conditions The storage array generates a critical event if the RAID controller module detects a critical condition that could cause immediate failure of the array and/or loss of data.
Technical Specifications 5 Physical Disks Physical disks Up to twelve 3.5 inch or twenty-four 2.5 inch SAS, nearline SAS physical disks, or SAS SSDs RAID Controller Modules RAID controller modules Two hot-swappable modules with temperature sensors 4GB or 8GB of cache per controller Provides host-to-controller iSCSI 10 Gbps Ethernet connection Expansion Modules Dell PowerVault MD1200 and MD1220 expansion enclosures Each expansion enclosure holds Up to twelve 3.5 inch or twenty-four 2.
Back-Panel Connectors (Per RAID Controller Module) Serial connector (debug port) One mini-USB port NOTE: For technical support use only. Management Ethernet connector One 100/1000 Mbps Ethernet connection for out-ofband management of the enclosure (MGMT) Power AC power supply (per power supply) Wattage 600 W Heat dissipation (maximum) 100 W NOTE: Heat dissipation is calculated using the power supply wattage rating.
Environmental Operating 10% to 80% (noncondensing) with maximum humidity gradation of 10% per hour Storage 5% to 95% at a maximum wet bulb temperature of 33 °C (91 °F) Maximum vibration Operating 0.26 Grms at 5 Hz to 350 Hz in operational orientation Storage 1.88 Grms at 10 Hz to 500 Hz for 15 minutes (all six sides tested) Maximum shock Operating One shock pulse in the positive z axis of the system at 31 G for 2.
Getting Help 6 Locating Your System Service Tag Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag. This information is used by Dell to route support calls to the appropriate personnel. Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
