Simplifying the Replacement of a Failed Motherboard Charles Stracener Bill Edwards Weijia Zhang
Simplifying the Replacement of a Failed Motherboard This document is for informational purposes only and may contain typographical errors and technical inaccuracies. The content is provided as is, without express or implied warranties of any kind. © 2012 Dell Inc. All rights reserved. Dell and its affiliates cannot be responsible for errors or omissions in typography or photography. Dell, the Dell logo, the Dell badge, and PowerEdge are trademarks of Dell Inc.
Simplifying the Replacement of a Failed Motherboard Contents Introduction ............................................................................................................. 4 Before you begin ........................................................................................................ 4 Backing up an image for future motherboard replacement..................................................... 4 What is backed up? ........................................................................
Simplifying the Replacement of a Failed Motherboard Introduction The motherboard is the one part of a host system that most customers do not want to fail. Motherboard failures cost money and time, especially when considering productivity. DELL has created the Backup and Restore solution to help simplify and reduce the impact of replacing a failed motherboard.
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Simplifying the Replacement of a Failed Motherboard What is backed up? The backup file will contain the following readable and encrypted data: Readable data System identification information (System model, service tag) Date and time the backup was taken Currently known hardware inventory information Firmware version information for each component Encrypted data Component configuration information Component usernames, passwords, certificates, and licenses Binary data Component fir
Simplifying the Replacement of a Failed Motherboard The replacement of a computer motherboard in a system chassis is a tedious and time consuming operation. The technician needs to remove the damaged motherboard, set the new motherboard in place, and install the same BIOS the customer was running.
Simplifying the Replacement of a Failed Motherboard Component usernames, passwords, certificates, and licenses USC What is not restored? PSU Firmware OS or customer data stored on the hard disks or virtual disks vFlash partition content Lifecycle Log Dell Diagnostics How does Restore work? Once the old motherboard has been replaced and all of the components from the old system are in place, the restore process can begin.
