Dell™ Dimension™ 5000 Service Manual Before You Begin Removing the Computer Cover About Your Dell™ Dimension™ 5000 Computer Advanced Troubleshooting Removing and Installing Parts Replacing the Computer Cover Specifications Technical Overview System Setup Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
Back to Contents Page About Your Dell™ Dimension™ 5000 Computer Dell™ Dimension™ 5000 Service Manual Front View of Computer Back View of Computer Front View of Computer 1 cover latch release Use this latch release to remove the cover. 2 CD or DVD activity light The drive light is on when the computer reads data from the CD or DVD drive. 3 CD or DVD eject button Press to eject a disk from the CD or DVD drive. 4 FlexBay drive Can contain an optional floppy drive or optional Media Card Reader.
10 microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. 11 diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Diagnostic Lights." 12 Service Tag Used to identify your computer when you access the Dell Support website or call technical support.
connector you have a USB printer, plug it into a USB connector.The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address. For more information, see "System Setup" options. 8 card slots (4) Access connectors for any installed PCI cards (two slots) and PCI Express cards (one x16 slot and one x1 slot).
Back to Contents Page Advanced Troubleshooting Dell™ Dimension™ 5000 Service Manual Dell Diagnostics System Lights Diagnostic Lights Beep Codes Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: The Drivers and Utilities CD (ResourceCD) is optional, and as such, may not ship with all computers.
. Type 1 to start the ResourceCD menu. 7. Type 2 to start the Dell Diagnostics. 8. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 9. When the Dell Diagnostics Main Menu appears, select the test you want to run. Dell Diagnostics Main Menu 1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
identified. If the computer does not boot, contact Dell for technical assistance. Blinking yellow A power supply or system board failure has occurred. Check the diagnostic lights to see if the specific problem is identified. Also, see "Power Problems." Solid green and a beep code during POST A problem was detected while the BIOS was executing. See "Beep Codes" for instructions on diagnosing the beep code. Also, check the diagnostic lights to see if the specific problem is identified.
No memory modules are detected. l l l l Memory modules are detected, but a memory configuration or compatibility error exists. l l l Other failure has occurred. l l l The computer is in a normal operating condition after POST. If you have one memory module installed, reinstall it and restart the computer. See "Memory" for instructions on how to remove and install memory modules. If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the computer.
4-4-2 Failure to decompress code to shadowed memory 4-4-3 Math-coprocessor test failure 4-4-4 Cache test failure Back to Contents Page
Back to Contents Page Before You Begin Dell™ Dimension™ 5000 Service Manual Getting Started Recommended Tools Turning Off Your Computer Before Working Inside Your Computer Getting Started This section provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: l You have performed the steps in "Turning Off Your Computer" and "Before Working Inside Your Computer.
2. Disconnect any telephone or telecommunication lines from the computer. 3. Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 4. Open the computer cover.
Back to Contents Page Replacing the Computer Cover Dell™ Dimension™ 5000 Service Manual CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1. Ensure that all cables are connected, and fold cables out of the way. Gently pull the power cables toward you so that they do not get caught underneath the drives. 2. Ensure that no tools or extra parts are left inside the computer. 3.
Back to Contents Page Removing the Computer Cover Dell™ Dimension™ 5000 Service Manual CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. 1. Follow the procedures in "Before you Begin.
Back to Contents Page Removing and Installing Parts Dell™ Dimension™ 5000 Service Manual Memory Media Card Reader Cards CD/DVD Drive Drive Panels Processor Drives System Board Hard Drive Power Supply Floppy Drive Battery Memory You can increase your computer memory by installing memory modules on the system board. Your computer supports DDR2 memory. DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology.
Addressing Memory With 4-GB Configurations Your computer supports a maximum of 4 GB of memory when you use four 1-GB DIMMs. Current operating systems, such as Microsoft® Windows® XP, can only use a maximum of 4 GB of address space; however, the amount of memory available to the operating system is less than 4 GB. Certain components within the computer require address space in the 4-GB range. Any address space reserved for these components cannot be used by computer memory.
6. Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer. 7. Connect your computer and devices to electrical outlets, and turn them on. 8. Right-click the My Computer icon and click Properties. 9. Click the General tab. 10. To verify that the memory is installed correctly, check the amount of memory (RAM) listed.
If you are installing or replacing a PCI Express card, see "Installing a PCI Express Card." Installing a PCI Card 1. Follow the procedures in "Before you Begin." 1 filler bracket 2 alignment guide 3 alignment bar 4 card retention door 5 release tab 2. Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position. 3.
2 alignment guide 3 fully seated card 4 not fully seated card 5 bracket within slot 6 bracket caught outside of slot 7. Before you close the card retention door, ensure that: l The tops of all cards and filler brackets are flush with the alignment bar. l The notch in the top of the card or filler bracket fits around the alignment guide. 1 card retention door 2 release tab 8. Close the card retention door by snapping it into place to secure the card(s).
NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer. 3. Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on. 4. Remove the card's driver from the operating system. 5. If you removed a sound card: 6. a. Enter system setup, select Audio Controller, and then change the setting to On. b. Connect external audio devices to the audio connectors on the back panel of the computer.
If necessary, disconnect any cables connected to the card. If your card includes a retention mechanism, remove the top of the retention mechanism by pressing the tab and pulling up on the top. Gently pull the securing tab, grasp the card by its top corners, and then ease it out of its connector. 1 PCI Express x16 card slot 2 PCI Express x16 card 3 securing tab 4 PCI Express x1 card 5 PCI Express x1 card slot 6. Prepare the card for installation.
11. Snap the card retention mechanism into place, securing the x16 PCI card. 1 card retention door 2 card retention mechanism 3 release tabs (2) NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer. 12.
5. Reseat the card retention mechanism in the tabs and pivot downward to snap it into place. 6. Close the card retention door to snap it into place, securing the card(s). NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer. 7. Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on. 8. Remove the card's driver from the operating system. 9. If you removed a sound card: 10. 11.
3. By pushing from the inside and pivoting the drive panel to the left, you can release the drive panel from its side hinges. 4. Set the drive panel aside in a secure location. Removing the Drive-Panel Insert 1 drive panel tabs 2 drive panel 3 drive panel insert 1. On the inside of the drive panel, gently press the two drive-panel insert tab inward. 2. Pivot the drive-panel insert outward. 3. Set the drive-panel insert aside in a secure location.
1 drive panel 2 sliding plate 3 sliding plate lever 2. Align the drive panel tabs with the side-door hinges. 3. Rotate the drive panel toward the computer until it snaps into place on the front panel. 4. Grasping the lever, pull the sliding plate to the left, snapping it into the closed position to secure the drive panel.
Connect CD/DVD drives to the connector labeled "IDE" on the system board. Serial ATA hard drives should be connected to the connectors labeled "SATA0" or "SATA2" on the system board.
Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.
1 tabs (2) 2 hard drive Installing a Hard Drive 1. Unpack the replacement hard drive, and prepare it for installation. 2. Check the documentation for the drive to verify that it is configured for your computer. NOTE: If your replacement hard drive does not have the plastic guide bracket attached, remove the bracket from the old drive by unsnapping it from the drive. Snap the bracket onto the new drive. 1 drive 2 bracket rails (2) 3.
1. Check the documentation for the drive to verify that it is configured for your computer. 2. Follow the procedures in "Before you Begin." 3. Remove the plastic guide bracket from the inside of the hard-drive bay by gently pulling the bracket up and out of the bay. 4. Snap the bracket to the hard drive. 5. Gently slide the new drive (second hard drive) into place until it clicks or you feel the drive securely installed.
1 power cable 2 data cable 3. Disconnect the power and data cables from the back of the floppy drive. NOTE: If you are installing a PCI Express x16 card, this card may cover the floppy-drive connectors. Remove this card before connecting the floppy-drive cables. 4. Remove the floppy drive by sliding and holding the drive latch release downward. Then, slide the drive out of the computer.
1 drive 2 screw (4) 1. Follow the procedures in "Before you Begin." 2. Remove the drive panel. 3. Gently slide the drive into place until it clicks or you feel the drive securely installed. NOTE: If you are installing a new floppy drive rather than replacing a drive, remove the drive panel insert where you want the drive to be installed, insert the shoulder screws located in the back of the drive panel insert into the drive, and then slide the drive back into place. 4.
Media Card Reader Removing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1. Follow the procedures in "Before you Begin." 2.
1 sliding plate lever 2 sliding plate 3 Media Card Reader 6. While pushing on the back of the drive, remove the Media Card Reader by sliding and holding the drive latch release downward. 7. Replace the drive panel. 8. Replace the computer cover. Installing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
5. Remove the Media Card Reader and bracket from its packaging. 6. Ensure that the Media Card Reader is installed before the FlexBay USB cable is connected. NOTE: Connect the USB cable on the back of the Media Card Reader to the front panel USB connector on the system board. 7. Make sure the FlexBay USB cable is connected to the back of the Media Card Reader. 1 Media Card Reader 2 FlexBay cables 8. Insert the Media Card Reader by sliding and holding the drive latch release downward.
1 data cable 2 power cable 5. Remove the CD/DVD drive by sliding and holding the drive latch release downward. Then, slide the drive out of the computer. 1 sliding plate lever 2 sliding plate 3 CD/DVD drive Installing a CD/DVD Drive 1. Follow the procedures in "Before you Begin." 2. If you are installing a new CD/DVD drive rather than replacing a drive, remove the drive- panel inserts. 3. Gently slide the drive into place until it clicks or you feel the drive securely installed.
NOTE: If you are installing a new CD/DVD drive rather than replacing a drive, remove the drive panel inserts and slide the drive into place. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 1 drive 2 screw (3) 4. Connect the power and data cables to the drive. 1 data cable 2 power cable 5. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 6. Replace the computer cover. 7.
10. Verify that your computer works correctly by running the Dell Diagnostics. Processor CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Removing the Processor 1. Follow the procedures in "Before you Begin." 2. Loosen the two captive screws on each side of the heat sink assembly. CAUTION: Despite having a plastic shield, the heat sink assembly may be very hot during normal operation.
4 release lever NOTICE: When replacing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 5. Gently remove the processor from the socket. Leave the release lever extended in the release position so that the socket is ready for the new processor. Installing the Processor NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer.
a. Place the heat sink assembly back onto the heat sink assembly bracket. b. Rotate the heat sink assembly down towards the computer base and tighten the two capture screws. NOTICE: Ensure that the heat sink is correctly seated and secure. 1 heat sink and fan shroud assembly 2 heat sink assembly bracket 3 captive screw housing (2) 9. Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug the cable into the computer. 10.
Jumper Settings The jumper locations are shown below. Jumper Setting Description PSWD Password features are enabled. (default) Password features are disabled. RTCRST Real-time clock reset. jumpered unjumpered Removing the System Board CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
3. Disconnect any telephone or telecommunication lines from the computer. 4. Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board. 5. Open the computer cover. 6. Remove any components that restrict access to the system board (CD/DVD drive(s), floppy drive, hard drive, I/O panel). 7. Remove the heat sink assembly and processor. 8. Disconnect all cables from the system board. 9.
1. Follow the procedures in "Before you Begin." 2. Disconnect the DC power cables from the system board and the drives. Note the routing of the DC power cables underneath the tabs in the computer frame as you remove them from the system board and drives. You must route these cables properly when you replace them to prevent them from being pinched or crimped. 3. Remove the four screws that attach the power supply to the back of the computer frame. 4.
Battery Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer chassis. A coin-cell battery maintains computer configuration, date, and time information.
Back to Contents Page Specifications Dell™ Dimension™ 5000 Service Manual Processor Processor type Intel® Pentium® 4 with Hyper-Threading technology NOTE: Not all Pentium 4 processors support HyperThreading technology.
connector size 120 pins connector data width (maximum) 32 bits PCI Express connector one x1 connector size 36 pins connector data width (maximum) 1 PCI Express lane PCI Express connector one x16 connector size 164 pins connector data width (maximum) 16 PCI Express lanes Drives Externally accessible: one 3.5-inch drive bay (FlexBay) two 5.
Activity light (on integrated network adapter) yellow blinking light Diagnostic lights four lights on the front panel (see "Diagnostic Lights".) Standby power light AUX_PWR on the system board Power DC power supply: Wattage 305 W Heat dissipation 434.6 BTU/hr Voltage (see the safety instructions located in the Product Information Guide for important voltage setting information) 90 to 135 V and 180 to 265 V at 50/60 Hz Backup battery 3-V CR2032 lithium coin cell Physical Height 41.4 cm (16.
Back to Contents Page System Setup Dell™ Dimension™ 5000 Service Manual Entering System Setup System Setup Options Boot Sequence Clearing Forgotten Passwords Clearing CMOS Settings Overview Use system setup as follows: l To change the system configuration information after you add, change, or remove any hardware in your computer l To set or change a user-selectable option such as the user password l To read the current amount of memory or set the type of hard drive installed Before you use system se
System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System CPU Info Identifies whether the computer's processor supports Hyper-Threading and lists the processor bus speed, processor ID, clock speed, and L2 cache. Memory Info Indicates amount of installed memory, memory speed, channel mode (dual or single), and type of memory installed. Date/Time Displays current date and time settings.
Primary Video This setting specifies which video controller is primary when two video controllers are present on the computer. Video Memory Size Offering selectable options of 1MB and 8MB, this field configures the system memory allocation reserved for the integrated video controller. Performance HyperThreading Hard Drive Acoustics If your computer's processor supports HyperThreading, this option appears in the Options List.
Maintenance CMOS Defaults This setting restores the computer's default settings. Event Log Displays the system event log. POST Behavior Fastboot When set to On (default), your computer starts more quickly because it skips certain configurations and tests. Numlock Key This option involves the rightmost bank of keys on your keyboard. When set to On (default), this option activates the numeric and mathematical features shown at the top of each key.
4. Press the spacebar to enable or disable a device (enabled devices have a checkmark). 5. Press plus (+) or minus (–) to move a selected device up or down the list. Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1. Follow the procedures in "Before you Begin." 2.
2. 3. Reset the current CMOS settings: a. Locate the 2-pin CMOS jumper (RTCRST) on the system board. b. Remove the jumper plug from pin 1. c. Place the jumper plug on pins 1 and 2 and wait approximately five seconds. d. Replace the jumper plug on pin 1. Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 4. Connect your computer and devices to electrical outlets, and turn them on.
Back to Contents Page Technical Overview Dell™ Dimension™ 5000 Service Manual Inside View of Your Computer System Board Components Power Supply DC Connector Pin Assignments Inside View of Your Computer System Board Components
Power Supply DC Connector Pin Assignments DC Power Connector P1
Pin Number Signal Name 18-AWG Wire 1 +3.3 VDC Orange 2 +3.3 VDC Orange 3 COM Black 4 Red 5 Black 6 Red 7 Black 8 Gray 9 Purple 10 Yellow 11 Orange 12 Blue 13 Black 14 Green 15 Black 16 Black 17 Black 18 N/C 19 Red 20 Red *Sense connector.
Back to Contents Page Dell™ Dimension™ 5000 Service Manual Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Dell Dimension Help file.