Me and My Dell © 2013 Dell Inc.
NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. Trademarks used in this text: Dell™, the DELL logo, and Inspiron™ are trademarks of Dell Inc.; Intel®, Centrino®, and Core™ are either trademarks or registered trademarks of Intel Corporation in the U.S.
Contents Windows 8 Features Signing in 13 13 Microsoft account 13 Local account 13 Locking and unlocking your computer 13 Accessing the desktop 14 Turning off your computer 14 Charms 14 Start screen and tiles 15 Apps 15 Closing an app 15 Snapping apps 15 More Information About Your Computer 15 16 Power Adapter 16 Battery 17 Coin-Cell Battery 17 Touchpad 18 Display 18 Touchscreen 18 3D 18 Wireless Display 19 Contents 3
Keyboard Physical Keyboard Keyboard Backlight 19 20 20 On-Screen Keyboard 21 Keyboard Connection Types 21 Wired 21 Wireless 21 Service Tag and Express-Service Code 22 Locating the Label on Your Computer 22 Dell Support Website 22 System Setup 22 Storage Device 23 Internal Storage Devices 23 Removable Storage Devices 23 Optical Drives and Discs 23 Memory Cards 24 Memory Module 26 System Board 27 Chipset 28 Processor 28 Computer Fan 29 Thermal Grease 29 Video Card 30
Speakers 32 2.1 Audio 32 5.1 Audio 32 7.
Using Your Computer 44 Charging the Battery 44 Using your Keyboard 44 Keyboard Shortcuts 44 Keyboard Shortcuts — Windows 8/Windows RT 47 Customizing Your Keyboard 48 Changing Keyboard Input Language 49 Using Numeric Keypad on a Laptop 50 Using Your Touchpad Touchpad Gestures 50 51 Scroll 51 Zoom 52 Rotate 53 Flick 53 Quick Launch 54 Using Your Touchscreen Touchscreen Gestures 54 54 Zoom 55 Dwell 55 Flick 55 Rotate 56 Scroll 56 Using Bluetooth Pairing a Bluetooth devic
Ports and Connectors Audio Types of Audio Ports USB 59 59 59 60 USB Ports 60 USB Standards 61 eSATA 61 IEEE 1394 62 Key Features 62 Types of IEEE 1394 Connectors 62 Visual Graphics Array (VGA) 63 Digital Visual Interface (DVI) 63 DisplayPort 63 Mini-DisplayPort 63 Advantages of DisplayPort 64 HDMI 64 Advantages of HDMI 64 Mini HDMI 64 Micro HDMI 65 S/PDIF 65 Network 66 Local Area Network (LAN) 66 Wireless Local Area Network (WLAN) 67 Wireless Wide Area Network (WWAN
Software and Applications Computrace 68 68 Enabling Computrace 69 Getting Help on Computrace 69 My Dell Downloads 69 My Dell 70 Downloading or Upgrading My Dell 70 Accessing My Dell: 70 PC Checkup 70 Solution Station Solution Station Offerings Quickset Installing Quickset NVIDIA 3D Applications 71 72 72 73 73 Playing Games in 3D 73 Keyboard Shortcuts 74 DellConnect Restoring Your Operating System 75 76 System Recovery Options 76 Dell Backup and Recovery 77 Dell Backup and R
Restoring specific files or folders from a Full System Backup 78 Restoring specific files or folders from a File & Folder Backup 79 Creating a Full System Backup 79 Dell DataSafe Local Backup 79 Dell DataSafe Local Backup 80 Dell DataSafe Local Backup Basic 80 Launching Dell DataSafe Local Backup 80 Creating system reinstall disks 80 Restoring your computer to a previous date or factory settings 80 Dell DataSafe Local Backup Premium 81 Upgrading to Dell DataSafe Local Backup Premium 81
Operating System Disc Reinstalling the Operating System Using the Operating System Disc System Reinstall Discs Restoring Your Computer Using System Reinstall Disc Troubleshooting 86 86 86 87 88 Basic Troubleshooting Steps 88 Diagnostics 88 Pre-Boot System Assessment Invoking PSA 88 88 Enhanced PSA 89 LCD BIST 90 Starting LCD BIST 90 Invoking ePSA 91 Beep Codes BIOS 92 93 Changing BIOS Settings 93 Entering System Setup 93 Resetting BIOS Password 94 Remove the CMOS Battery 94 Use
Getting Help and Contacting Dell 96 Getting Help 96 Contacting Dell 96 References 97 Computer Maintenance 97 Power Management 97 Configuring Power Settings Configuring the Power Button Behavior Improving Battery Life 98 98 99 Dell Longevity Mode 100 Dell Desktop Mode 100 Migration Tips Migrating from one Windows Operating System to a newer Operating System 101 101 Ergonomic Instructions 101 Dell and the Environment 103 Regulatory Compliance Policy 104 Contact Details for Regulatory
Windows 8 Features Signing in You can sign in to Windows 8 using either a Microsoft account or a local account. Microsoft account NOTE: To sign in using a Microsoft account for the first time, your computer must be connected to the Internet. Using a Microsoft account synchronizes settings, customizations, and so on, with your Microsoft account and other Windows 8 devices that you sign in to using the same email ID.
Accessing the desktop To access the desktop interface — like in the previous versions of Windows — tap or click the Desktop tile on the Start screen. Turning off your computer 1. Access the charms sidebar and tap or click Settings. 2. Tap or click Power and then select Shut down. NOTE: You can access the sleep and hibernate options by following the same steps. Charms Charms provides quick access to the most common tasks such as search, share, settings, and so on.
Start screen and tiles Start Screen provides access to apps, friends, files and folders, and so on. You can customize the Start screen by adding, resizing, or removing tiles. You can also move tiles around and group them together. Some of the tiles are automatically updated and lets you read the news headlines, status updates, and so on. You can also search from the Start screen by typing the keyword and tapping or pressing the key.
About Your Computer Power Adapter Power adapters are used to supply power to portable computers and certain desktop computers. The Dell power-adapter kit consists of the power adapter and the power cable. The power‑adapter rating (65 W, 90 W, and so on) depends on the computer it is designed for, and the power cable varies based on the country where the power adapter is shipped.
Battery Batteries are mainly classified by their power ratings, such as 45 WHr, 65 WHr, and so on. The battery allows you to use your device when it is not connected to a power outlet. The life cycle of the battery is the number of time it can be discharged and recharged without affecting the operating time significantly. After the battery life-cycle reaches its end, you must replace the battery.
Touchpad A touchpad is available on most laptops and provides the functionality of a mouse. It has a touch-sensitive surface that senses the motion and position of your finger(s). You can use the touchpad to move the cursor, drag or move selected items, and click by tapping the surface. Gesture‑enabled touchpads support gestures such as zoom, pinch, rotate, scroll, and so on. You can also purchase external touchpads. NOTE: For information on using the touchpad, see Using Your Touchpad.
Wireless Display The wireless feature allows you to share your computer display with a compatible TV without the use of cables. To check if your TV supports this feature, see the documentation of the TV.
Physical Keyboard Physical keyboards are used with laptop and desktop computers. Laptops generally have a built-in keyboard. External keyboards are generally used with desktop computers. Some keyboards may have features such as keys for volume adjustment, application shortcuts, built-in touchpad, programmable shortcut keys, backlight, and so on. Keyboard Backlight The backlit present on some physical keyboards illuminates the symbols on the keys to allow for using the keyboard in dark environments.
On-Screen Keyboard On screen keyboard are available on almost all computers and tablets, however, they generally used in touchscreen devices such as tablets and all-in-one computers. You can select the keys using a mouse or by touching the keys on a touchscreen. Keyboard Connection Types Keyboards can be connected to your computer with a cable (wired) or using wireless signals (wireless).
Service Tag and Express-Service Code You can find the Service Tag and the Express-Service Code of your computer using one of the following: • Label on the computer or tablet • My Dell tile or My Dell software on your computer. For more information, see My Dell. • Dell support website at dell.
Storage Device Storage devices allow you to store data for later use. Storage devices can be internal or external. Most storage devices store data till you manually delete the data. Examples of storage devices are hard‑disk drives (HDD), solid‑state drives (SSD), optical-disc drives, flash drives, and so on. Internal Storage Devices Internal storage devices are installed within your computer and generally cannot be removed while the computer is turned on.
Memory Cards Memory cards, also referred to as media or flash cards, use flash memory to store data. They are re-writeable, fast, and retain data even when power supply is cut off. They are commonly used in devices such as digital cameras, mobile phones, media players, gaming consoles, and so on. Your computer may have a media-card reader to read and write to these cards.
Extreme Digital (xD) Memory Stick XC (MSXC) Compact Flash I , II/Compact Flash MD Memory Stick Duo Memory Stick Pro Duo Memory Stick Pro-HG Duo Memory Stick (MS)/Memory Stick Pro (MS Pro) Smart Media/Smart Media XD Storage Device 25
Memory Module A memory module stores temporary data that your computer needs to perform tasks. Any file or application loads in the memory modules before you can open or use them. Memory modules are categorized based on their capacity (in GB) and speed (in MHz). Faster and higher amount of memory generally provides better performance. Common memory‑module types are: • Dual In-line Memory Module (DIMM) — Used in desktop computers.
System Board A system board forms the central part of computers. All other devices connect to the system board to be able to interact with each other. The system board holds various controllers and connectors that help in exchange of data among various components of the computer. A system board may also have integrated graphics, sound, and network capabilities.
Chipset The chipset provides controls the components on the system board and allows communication between various components. Generally, the chipset is part of the system board, however, with some new generation processors, the chipset may be integrated in the processor. Processor Processors receive data and instructions from applications and process the data as requested by the software. Processors are designed specifically for desktops, laptops, mobile devices, and so on.
Computer Fan A computer fan cools the internal components of a computer by expelling hot air from the computer. Computer fans are commonly used to cool components that have high power consumption and thus generate a high amount of heat. Keeping the components cool helps in protecting them from overheating, malfunctioning, and damage. Heat Sink Heat sinks are used to dissipate heat generated by the processor, some high-end graphics cards and on-board chipsets.
Video Card Video cards process graphics data and sends video output to a display device such as a monitor or projector. Video cards can be of two types: • Integrated — Often referred to as on-board video card, it is integrated on the system board. In some computers, the video card is integrated on the processor. Integrated video cards generally share the system memory (RAM) and the may also utilize the processor to perform video processing.
TV Tuners You can use TV tuners to watch television on your computer. TV tuners are available for desktop and laptop computers as internal or external devices: Internal • PCI-E • PCI External • USB • PC Card • ExpressCard TV tuners are mostly standalone, however, some video cards also have built-in TV tuners. For more information on using TV tuners, see the documentation for the TV tuner.
Speakers Laptops and tablets have built-in speakers for audio output. Desktops also have a built-in speaker, however, they are used only to produce beeps to indicate errors or failures. You can also connect external speakers to your computer or tablet. Speakers may support 3.5 mm audio connector, USB, or wireless connection to your computer. Speakers are generally categorized by the number of audio channels they support; 2, 2.1, 5.1, 7.1, and so on.
Webcam A webcam allows you to capture videos and photos, and can also be used for video calls. Your display may have a built-in webcam or you can connect and external webcam to your computer. Camera quality is mainly defined by the number of pixels it can capture. To use the webcam, you must install webcam drivers and software. If you ordered the webcam along with your computer, the drivers and software are generally installed when you receive your computer.
The following figure shows the size-comparison of ExpressCards: 54 mm ExpressCard (EC 54) 34 mm ExpressCard (EC 34) Types of ExpressCards Features ExpressCard/34 • Used in smaller computers and supports limited peripherals • Can be used on both EC 34 and EC 54 slots ExpressCard/54 • Supports a wide range of peripheral devices • Consumes more power than the 34 mm cards • Can be used only on computers that support EC 54 slots 34 ExpressCards
Network A network allows you to connect your devices with each other and to the internet. These devices include computers, tablets, phones, printers, and other peripherals. Networks can be set up using Ethernet, Wi-Fi, WWAN, Bluetooth, and so on. Modem Modems allow your to connect your computer or router to the internet. Modems can be analog (dial-up) or digital (DSL or Cable). DSL or cable modems are generally provided by your internet service provider.
Wireless Local‑Area Network (WLAN) Adapter WLAN adapters use Wi‑Fi technology and allow your devices to connect to a wireless router. Your computer may have an internal (expansion cards or integrated to the system board) or an external WLAN adapter. Wireless Wide Area Network (WWAN) Adapter Wireless Wide Area Network (WWAN) controllers allow wireless connectivity through cellular tower technology. This technology is mainly available on phones, tablets, and business-class laptops.
Setting Up Your Computer The setup procedure varies depending on your device. For setup instructions specific to your computer or tablet, see the Quick Start Guide that shipped with your computer or at dell.com/support. Connecting To The Internet You can connect to the internet using cable, DSL, dial‑up, or a WWAN connection. You may also install a wired or wireless router to share your cable or DSL internet connection with multiple devices. Some cable and DSL modems also have built-in wireless routers.
Windows 7 1. Make sure that wireless is enabled on your computer or tablet. 2. In the notification area, select . 3. Click on the network you want to connect to. 4. Enter the network key, if prompted. NOTE: You may have configured the network key while setting up the router or the router may have a default network key. For details, contact the router manufacturer. 5. Turn on/off file sharing (optional).
Setting up Audio Dell laptops and tablets have built-in speakers that support 2‑channel audio. To use the built-in speakers, play the media and set the volume to your desired level. Dell computers and tablets also support a 3.5 mm audio port to allow you to connect external speakers. If you setting up 2‑channel audio, connect the speakers to the 3.5-mm headphone port or the audio port. Dell desktops may support 5.1/7.1 audio. If you are setting up 5.1/7.
Connecting 5.1 Speakers 1 Rear audio connector on the 5 computer Center/LFE surround out on the speaker 2 Center/LFE surround out on the computer 6 Front audio connector on the speaker 3 Front audio connector on the computer 7 Rear audio connector on the speaker 4 5.
Connecting 7.1 Speakers 1 Rear audio connector on the computer 6 Center/LFE surround out on the speaker 2 Center/LFE surround out on the computer 7 Front audio connector on the speaker 3 Side audio connector on the computer 8 Rear audio connector on the speaker 4 Front audio connector on the computer 9 Side audio connector on the speaker 5 7.
Setting Up Your Printer You can connect a printer to your computer using USB. Some printers may also support Wi-Fi and Bluetooth connection. NOTE: The features supported by your printer and the steps to install may vary depending on the printer model. For more information, see the documentation for your printer. If you are installing a wired printer, connect the printer to your computer using the USB cable before performing these steps.
Setting Up Your Webcam Integrated Webcam The integrated webcam is present on the laptop display or external display. If you order the webcam along with your computer, the drivers and software are installed when you receive your computer. Use the media shipped with the computer only to reinstall them. For more information on using the webcam, see Using the Webcam. External Webcam Use the media shipped with your webcam to install the drivers and other required software to use all the features of your webcam.
Using Your Computer Charging the Battery Connect the power adapter to your computer or tablet to charge the battery. The battery is charged while the computer or tablet is in use or turned off. The internal circuitry of the battery prevents it from overcharging. NOTE: If the battery becomes too hot due to being in a hot environment, it may not charge when you connect the power adapter. Allow the battery to cool down for it to resume charging.
Activate a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window. Rename the selected item. Search for a file or folder. Display the address bar drop-down in Windows Explorer. Refresh the active window. Cycle through screen elements in a window or on the desktop. Activate the menu bar in the active program.
and right-arrow key Move the cursor to the beginning of the next word. and left-arrow key Move the cursor to the beginning of the previous word. and down-arrow key Move the cursor to the beginning of the next paragraph. and up-arrow key Move the cursor to the beginning of the previous paragraph. with an arrow key Select a block of text. with any arrow key Select more than one item in a window or on the desktop, or select text within a document.
Keyboard Shortcuts — Windows 8/Windows RT The table provides some keyboard shortcuts specific to Windows 8 and Windows RT. These keyboard shortcuts are in addition to the keyboard shortcuts that are already available in earlier versions of the Windows. Windows key and start typing Search your computer. <+> Zoom in to a large number of items on the screen such as apps pinned on the Start screen. <-> Zoom out of a large number of items on the screen such as apps pinned on the Start screen.
Windows key, , and Cycle through open apps (except desktop apps) and snap them as they are cycled. Windows key, , and Cycle through open apps (except desktop apps) in the reverse order. Windows key, , and <.> Snap an app to the left. Windows key and <.> Snap an app to the right. NOTE: For special shortcut keys available on your computer, see the Quick Start Guide that shipped with your computer or at dell.com/support.
Windows 7 1. Click Start → Control Panel. 2. If your Control Panel is displayed by Category, click on the View by: drop-down menu and select Small icons or Large icons. 3. Click Keyboard. 4. Adjust the keyboard settings you want to change and click OK to save the settings and close the window. Changing Keyboard Input Language Windows 8 1. Right-click anywhere on the Start screen. 2. The All apps icon appears at the bottom-right corner of the screen. 3. Under Windows System, click Control Panel. 4.
Using Numeric Keypad on a Laptop 1 Numeric Keypad Your laptop may have a numeric keypad integrated into the keyboard. The keypad corresponds to the keypad of an extended keyboard. • To type a number or symbol, press and hold and press the desired key. • To enable the numeric keypad, press . The light indicates that the keypad is active. • To disable the numeric keypad, press again. NOTE: Some laptops may have a dedicated numeric keypad.
Touchpad Gestures NOTE: Some touchpad gestures may not be supported on your computer. NOTE: You can change the touchpad gestures settings by double‑clicking the touchpad icon in the notification area. Your computer may support Scroll, Zoom, Rotate, Flick, and Quick Launch gestures. Scroll Pan — Allows you to move the focus on the selected object when the entire object is not visible. Move two fingers in the desired direction to pan scroll the selected object.
Circular Scroll Up/Down — Allows you to scroll up/down. In the vertical‑scroll zone at the right edge of the touchpad, move your finger clockwise to scroll up and counterclockwise to scroll down. Circular Scroll Left/Right — Allows you to scroll left/right. In the horizontal‑scroll zone at the bottom edge of the touchpad, move your finger clockwise to scroll right and counterclockwise to scroll left.
Two‑finger zoom — Allows you to zoom-in or zoom-out using two fingers. Place two fingers on the touchpad and then move them apart to zoom‑in. Place two fingers on the touchpad and then bring them closer to zoom‑out. Rotate Twist — Allows you to rotate active content, in 90‑degree increments, using two fingers. Keeping the thumb in place, move the index finger in an arched direction right or left to rotate the selected item 90‑degree clockwise or counterclockwise.
Quick Launch Allows you to open your favorite applications. Tap three fingers on the touchpad to launch the pre‑configured application. NOTE: Use the touchpad configuration tool to choose the application to be launched. Using Your Touchscreen NOTE: Avoid using the touchscreen in dusty, hot, or humid environments. NOTE: Sudden change in temperature may cause condensation on the inner surface of the screen. This does not affect normal usage and disappears after the computer is kept on for at least 48 hours.
Zoom Place two fingers on the touchscreen and then move them apart to zoom‑in. Place two fingers on the touchscreen and then bring them closer to zoom‑out. Dwell Touch and hold the item on the screen to open the context menu. Flick Move a finger quickly in the desired direction to flip through content in the active window like pages in a book. Flick also works vertically when navigating content such as images or songs in a play‑list.
Rotate Rotate clockwise — Keeping a finger or thumb in place, move the other finger in an arched direction to the right Rotate counter-clockwise — Keeping a finger or thumb in place, move the other finger in an arched direction to the left You can also rotate the active content by moving both the fingers in a circular motion. Scroll Pan – Move the focus on the selected object when the entire object is not visible. Move two fingers in the desired direction to pan the selected object.
Using Bluetooth You can connect (pair) Bluetooth devices such as mice, keyboard, headsets, phones, TV, and so on. For details on pairing the device with your computer, see the documentation of the device. NOTE: Make sure that you have Bluetooth drivers installed on your computer. Pairing a Bluetooth device with your computer 1. Enable Bluetooth on your computer or tablet and the device you are pairing. On a Dell laptop, turn on wireless to enable Bluetooth.
Using the Webcam If your computer or display has a built-in webcam, the drivers are installed and configured at the factory. The webcam get activated automatically when you start a video chat or video capture application. You can also use Dell Webcam Central (Windows 7 only) to capture still images and videos using the webcam. Capturing a Still Image 1. Open Dell Webcam Central. 2. Click on the Snap Photos tab. 3. Click on the camera icon to capture a still image.
Ports and Connectors Audio Audio connectors allow you to connect speakers, headphones, microphones, sound systems, amplifiers, or TVs audio output. NOTE: Your computer may not support all the audio ports. For information on the ports available on your computer, see the Quick Start Guide that shipped with your computer or Specifications at dell.com/support. Types of Audio Ports Headphone port — Connect headphones, powered speaker, or sound system.
Side-surround sound port — Connect left/right speakers. RCA S/PDIF port — Transmits digital audio without the need of analog audio conversion. Optical S/PDIF port — Transmits digital audio, using optical signals, without the need of analog audio conversion. USB Universal Serial Bus (USB) allows you to connect peripherals to a computer or a tablet. These peripherals include mouse, keyboard, printer, external drives, cameras, phones, and so on.
USB Standards USB 3.0 — This is also referred to as SuperSpeed USB. This port supports data transmission speed of up to 4.8 Gbps and is backward compatible with older USB standards. USB 2.0 — Referred to as Hi-Speed USB, it provides additional bandwidth for multimedia and storage applications. USB 2.0 supports data transmission speed up to 480 Mbps. USB 1.x — Legacy USB standard supporting data transfer speeds up to 11 Mbps.
IEEE 1394 The IEEE 1394 interface is a serial bus interface standard and enables simple, low-cost, high-bandwidth isochronous (real-time) data interaction between computers, peripherals, and consumer electronics products such as camcorders, VCRs, printers, TVs, and digital cameras. With IEEE 1394-compatible products and systems, you can transfer video or still images without losing quality. Key Features • Digital – Provides better signal quality as it does not require digital‑analog-digital conversion.
Visual Graphics Array (VGA) Visual Graphics Array (VGA) allows you to connect to monitors, projectors, and so on. You can connect to a HDMI or DVI port using a VGA port by using the VGA to HDMI or VGA to DVI adapters. Digital Visual Interface (DVI) Digital Visual Interface (DVI) allows you to connect your computer to displays such as flat-panel monitors, projectors, and so on.
Advantages of DisplayPort • • • • • Supports high resolutions and high refresh‑rates Supports 3D transmission Supports multiple display‑devices simultaneously Supports HDCP Supports plug-and-play adapters that allow you to connect displays using older connection standards such as DVI, HDMI, and VGA • DisplayPort cables can extend up to 15 meters (49.
Micro HDMI Micro High Definition Multimedia Interface (HDMI) provides digital connection between your computer and portable devices such as smart phones, notebooks, and so on. This connector resembles the micro-USB connector found on most smart phones. S/PDIF S/PDIF is a standard for transferring audio in digital format. You can use S/PDIF to audio devices such as sound cards, speakers, home theater systems, TVs, and so on. It provides 5.1 audio support.
Network A computer network provides connectivity between your computer and other resources such as the Internet, other computers, shared printers, and so on. You can set up your network using cables (LAN) or using wireless devices (WLAN). Local Area Network (LAN) Devices are connected using Ethernet cables and cover a relatively small area, generally within a house or a building.
Wireless Local Area Network (WLAN) Devices are connected wirelessly and cover a relatively small area, generally within a house or a building. The wireless connection used for setting up WLAN is generally Wi-Fi (802.11x). Wireless Wide Area Network (WWAN) Also known as Mobile Broadband, this service is generally provided by the phone companies for use on mobile devices. A mobile device or laptop must support WWAN technology to connect to this network.
Software and Applications Computrace Computrace allows you to track computers as they change hands or move around an organization, and helps to prevent theft and recover lost or stolen computers. A Computrace‑enabled computer that can access the Internet communicates regularly with the Computrace server to report system information, location, and user identity.
Enabling Computrace 1. Turn on (or restart) your computer. 2. When the DELL logo appears, press immediately to enter System Setup. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop; then, shut down your computer and try again. 3. Select Security tab and then select Computrace(R). 4. Select Activate to enable Computrace.
My Dell My Dell is a one-stop control panel for system tools and diagnostics. You can use My Dell to find your computer’s Service Tag, Express Service Code, system information, warranty status, and so on. It provides access to online tools, Dell technical support links, Dell customer support channels, device manager, network connections, system alerts, performance improvement tips, and links to other Dell tools and diagnostic services.
-- Backup and Recovery — Access system recovery tools that allow you to: -- Create a Dell Factory Image Restore file on your computer to restore your computer at a later point. -- Create a Backup and Recovery media. -- System Performance Improvement Offers – Acquire software and hardware solutions that help improve your system performance.
Solution Station Offerings Type Offerings Warranty and ongoing care Extend warranty or service contact Dell Tech Concierge Installations and setup Computer setup Wireless‑network setup Software installation Windows operating‑system installation Internal‑hardware upgrades TV and home theater installation Antivirus installation Internet and email setup Computer‑accessories setup Internet parental control setup File transfer and data backup Troubleshooting and repair Speed up your computer Virus and spy
Installing Quickset Quickset is pre-installed on a new Dell computer. If you need to reinstall Quickset, download it from the Dell support website at dell.com/support. NOTE: If you restore your computer using PC Restore or a similar application, Quickset is restored as well. NVIDIA 3D Applications The NVIDIA 3DTV Play application installed on your computer allows you to play 3D games, watch Blu-ray 3D videos, and browse 3D photos. It supports the same games as NVIDIA 3D Vision.
Keyboard Shortcuts The following are some of the keyboard shortcuts available for 3D gaming: Keys Description Function Shows/hides stereoscopic 3D effects Turns 3DTV Play on or off. NOTE: The gaming performance may reduce when using HD 3D mode even if 3DTV Play is disabled. To maximize performance, select HD or SD mode when 3DTV Play is disabled. Increases 3D depth Increases the 3D depth in the current game.
DellConnect DellConnect is an online tool that allows a Dell agent to access your computer (under your supervision) to remotely diagnose and resolve issues on your computer. It allows an technical support representative to interact with your computer with your permission. A DellConnect request is initiated by a technical support agent when required during troubleshooting. NOTE: To access DellConnect and terms of usage, see dell.com/DellConnect.
Restoring Your Operating System System Recovery Options You can restore the operating system on your computer using one of the following options: CAUTION: Using Dell Factory Image Restore or the Operating System disc permanently deletes all files on your computer. If possible, backup your data files before using these options. Option Description Dell Backup and Recovery Use this as the first solution to recover your operating system.
Dell Backup and Recovery NOTE: Dell Backup and Recovery option is available only in Windows 8.
Creating System Reinstall Discs 1. Launch Dell Backup and Recovery. 2. Click Reinstall Discs tile. 3. Select USB Flash Drive or Discs, and then click Continue. 4. Follow the instructions on the screen. Restoring Your Computer 1. Launch Dell Backup and Recovery. 2. Click the Recovery tile. 3. Click System Recovery. 4. Click Yes, Continue. 5. Follow the instructions on the screen.
Restoring specific files or folders from a File & Folder Backup 1. Launch Dell Backup and Recovery. 2. Click the Recovery tile, and then select Data Recovery. 3. Click Yes, Continue. 4. Type the name of the file or folder in the search box or select the type of data to restore. 5. Follow the instructions on the screen. Creating a Full System Backup 1. Launch Dell Backup and Recovery. 2. Click the Recovery tile, and then select System Recovery. 3. Click Yes, Continue. 4.
Dell DataSafe Local Backup Features Basic Premium Restore your system back to factory state Create system reinstall disks on DVD or USB media Full system backup and restore to a previously saved point in time X File and folder backup and restore to a previously saved point in time X Backup and restore based on the file types (mp3, jpg, and so on) X Backup data to a local storage device X Automated scheduled backups X Dell DataSafe Local Backup Basic NOTE: Dell DataS
Dell DataSafe Local Backup Premium NOTE: If you ordered Dell DataSafe Local Backup Premium at the time of purchase, it may be pre-installed on your computer. Upgrading to Dell DataSafe Local Backup Premium 1. Launch Dell DataSafe Local Backup. 2. Click UPGRADE NOW! Restoring system data 1. Launch Dell DataSafe Local Backup. 2. Click Backup→ Full System Backup. 3. Follow the instructions on the screen. Restoring data using File and Folder Local Backup 1. Launch Dell DataSafe Local Backup. 2.
Dell Factory Image Restore CAUTION: Using the Dell Factory Image Restore option permanently removes any programs or drivers installed after you received your computer. Prepare backup media of applications you need to reinstall before using Dell Factory Image Restore. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore only as the last method to restore your operating system.
Starting Dell Factory Image Restore CAUTION: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before performing Dell Factory Image Restore. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. 1. Turn on or restart the computer. 2.
System Restore CAUTION: Backup data files regularly. System Restore does not monitor or recover your data files. System Restore is a Microsoft Windows tool that helps you undo software changes to your computer without affecting your personal files like documents, photos, emails, and so on. Every time you install a software or device driver, your computer updates Windows system files to support the new software or device. Sometimes, this may cause some unexpected errors.
Windows 7 Using System Restore 1. Click Start . 2. In the search box, type System Restore and press . NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact the administrator of the computer. 3. Click Next and follow the instructions on the screen. Undoing the Last System Restore In the event that System Restore did not resolve the issue, you may undo the last system restore.
Operating System Disc CAUTION: Reinstalling the operating system using the operating system disc permanently deletes all data and software from your computer. NOTE: The Operating System disc is optional and may not ship with your computer. You can use the Operating System disc to install or reinstall the operating system on your computer. You must reinstall all drivers and software after reinstalling the operating system using the Operating System disc.
Restoring Your Computer Using System Reinstall Disc To restore your computer using the system reinstall disc: 1. Turn off your computer. 2. Insert the system recovery disc into the optical drive or connect the USB key and power on the computer. 3. When the DELL logo appears, press immediately to access the boot menu. NOTE: If you wait too long and the operating system logo appears, continue to wait until your computer loads the operating system; then, restart your computer and try again 4.
Troubleshooting Basic Troubleshooting Steps This section lists some basic troubleshooting steps you can use to resolve common issues with your computer. • Make sure your computer is switched on and all the components are receiving power. • Make sure all the cables are firmly connected to the respective ports. • Make sure that the cables are not damaged or frayed. • Make sure that there are no bent or broken pins on the connectors. • Restart your computer and check whether the problem persists.
3. Select Diagnostics and press . 4. Follow the instructions on the screen to complete the test. If a component fails the test, the test stops, the computer beeps, and an error code is displayed. Note the error code(s) and search for solutions at dell.com/support or contact Dell. Follow the instructions on the screen to continue to the next test, retest the component that failed, or stop the test and restart the computer.
The status area has four tabs: • Configuration — Displays detailed configuration and status information about all devices that can be tested using ePSA. • Results — Displays all tests that are executed, their activity, and results for each test. • System Health — Displays the status of the battery, power adapter, fans, and so on. • Event Log — Provides detailed information about all tests. The Stat column displays the status of the tests.
Invoking ePSA To invoke ePSA: 1. Restart the computer. 2. Press at the Dell logo to access the Boot Menu. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop, then restart your computer and try again. 3. Select Diagnostics and press . 4. Follow the instructions on the screen to complete the test and note any error messages that appear.
Beep Codes Your computer may emit a series of beeps during start-up if there are errors or problems. This series of beeps, called a beep code, identifies a problem. If this occurs, note the beep code and contact Dell for assistance. NOTE: Some of the beep codes mentioned in the table below may not apply to your computer.
BIOS BIOS stores hardware information about your computer and passes on the information to the operating system when the computer boots up. You can make changes to the basic hardware settings stored in the BIOS using System Setup. You can use System Setup to: • Set or change a user-selectable option such as the user password. • Determine the devices installed on your computer, such as amount of memory, type of hard drive, and so on.
Resetting BIOS Password BIOS passwords are used to add extra security to computers. You can configure your computer to prompt for a password when booting or when entering System Setup. Use one of the following methods, depending on your computer type, to reset lost or forgotten BIOS passwords. CAUTION: Resetting the BIOS password involves clearing all data from the CMOS. If you have changed any BIOS settings, you must make those changes again after resetting the password.
Changing the Boot Sequence You may need to change the boot sequence to boot from a device other than your default device, for example when reinstalling the operating system or, using a recovery disc or USB drive. You can select the boot order using the Boot Menu or the System Setup. Using Boot Menu Use the Boot Menu to change the boot sequence of your computer for the current boot.
Getting Help and Contacting Dell Getting Help You can get information and help on Dell products and services using these online self-help resources: Self-Help Information Self-Help Options Accessing Windows Help and Support Windows 8 Open the Search charm, type Help and Support in the search box and press . Windows 7 Click Start → Help and Support. For more information about Dell products and services dell.
References Computer Maintenance It is recommended that you perform the following tasks to avoid general computer problems: • Provide direct access to a power source, adequate ventilation, and a level surface to place your computer. • Do not block, push objects into, or allow dust to accumulate in the air vents. • Back up your data regularly. • Perform a virus scan regularly. • Check your computer for errors using My Dell and other tools available on your computer.
putting your computer into sleep automatically puts your computer into hybrid sleep. • Shut down — Shutting down your computer helps when you are not planning to use the computer for a considerable period of time. It helps keep the computer secure and also saves more energy. Shut down your computer before adding or removing hardware inside the computer. Shutting down is not a recommended when you need to resume work quickly. Configuring Power Settings To configure the power settings: Windows 8 1.
6. Choose what you want your computer to do when you press the power button from the drop-down menu next to When I press the power button. You may choose different option when your computer is running on battery and when it is connected to a power adapter. 7. Click Save changes. Windows 7 1. Click Start → Control Panel → Power Options. 2. Click Choose what the power buttons do. 3.
Dell Longevity Mode Frequently connecting and disconnecting your computer to a power source without allowing the battery to fully discharge may reduce battery life. The longevity mode feature protects the battery health by moderating the extent to which your battery charges, and prevents your battery from frequent charge and discharge cycles.
Migration Tips Computer migration is the moving of data and applications between two different computers. The most common reasons requiring a computer migration are when you purchase a new computer or when you upgrade to a new operating systems. CAUTION: While there are several utilities that simplify migration, it is recommended that you backup your files like pictures, music, documents, and so on.
• Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. • Always leave space to rest your hands while using the keyboard or mouse. • Let your upper arms hang naturally at your sides. • Sit erect, with your feet resting on the floor and your thighs level. • When sitting, ensure the weight of your legs is on your feet and not on the front of your chair seat. Adjust your chair’s height or use a footrest, if necessary, to maintain proper posture.
Dell and the Environment Green is not about limitation, it’s about possibility. It’s about finding a better way. Every day, you have the opportunity to make greener choices, but when choosing technology, you do not want to compromise on cost, performance or reliability. At Dell, we believe you shouldn’t have to, which is why we strive to ensure that people and companies don’t have to make trade-offs to be green.
Recycle With Dell As you upgrade computers and electronics, please join our efforts to keep technology out of the world’s landfills. Recycling your home and business computers with us is fast, convenient and secure. Do yourself and your planet a favour. Dispose of your technology responsibly with Dell. Regulatory Compliance Policy For complete details, visit dell.com/regulatory_compliance.
