Inspiron 14 5410 Service Manual Regulatory Model: P143G Regulatory Type: P143G001 March 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Before working inside your computer.............................................................................................................................6 Entering Service Mode.......................................................................................................................................................6 Safety instructions....................
Removing the power-adapter port......................................................................................................................... 36 Installing the power-adapter port............................................................................................................................36 Display assembly................................................................................................................................................................
System-diagnostic lights................................................................................................................................................. 76 SupportAssist | On-board Diagnostics......................................................................................................................... 77 Recovering the operating system..................................................................................................................................
1 Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect your computer from all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting your computer to an electrical outlet.
● Before transporting a static-sensitive component, place it in an anti-static container or packaging. ESD field service kit The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static mat, wrist strap, and bonding wire. Components of an ESD field service kit The components of an ESD field service kit are: ● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device. 1. 2. 3. 4. 5. Get a firm balanced footing.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list Component Secured to Screw type Quantity Power-adapter port Palm-rest and keyboard assembly M2x3 1 Type-C port bracket System board M2x4 2 Display hinges Palm-rest and keyboard assembly M2.5x4 4 I/O board Palm-rest and keyboard assembly M2x3 1 System board Palm-rest and keyboard assembly M2x2 2 Screw image Major components of Inspiron 14 5410 The following image shows the major components of Inspiron 14 5410.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Base cover Heat sink System board Memory Battery Right speaker Palm-rest and keyboard assembly Touchpad Display assembly Left speaker Coin-cell battery I/O board M.2 2280 solid-state drive, if installed Wireless card M.2 2230 solid-state drive, if installed Power-button with optional fingerprint-reader Fan Power-adapter port NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased.
Removing and installing components 13
Steps 1. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover. 4. Lift the base cover off the palm-rest and keyboard assembly.
Steps 1. Place and snap the base cover into place on the palm-rest and keyboard assembly. 2. Tighten the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Replace the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1. Exit Service Mode. 2. Follow the procedure in After working inside your computer. Battery cable Removing the 3-cell battery cable Prerequisites 1.
Steps 1. Peel the tape that secures the battery cable to the 3-cell battery. 2. Disconnect the battery cable from the system board. 3. Remove the battery cable from the routing guides on the 3-cell battery. 4. Disconnect the battery cable from the 3-cell battery. 5. Lift the battery cable off the 3-cell battery. Installing the 3-cell battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Connect the battery cable to the 3-cell battery. 2. Route the battery cable through the routing guides on the 3-cell battery. 3. Connect the battery cable to the system board. 4. Adhere the tape that secures the battery cable to the 3-cell battery. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the 4-cell battery cable Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Peel the tape that secures the battery cable to the 4-cell battery. 2. Disconnect the battery cable from the system board. 3. Remove the battery cable from the routing guides on the 4-cell battery. 4. Disconnect the battery cable from the 4-cell battery. 5. Lift the battery cable off the 4-cell battery. Installing the 4-cell battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Connect the battery cable to the 4-cell battery. 2. Route the battery cable through the routing guides on the 4-cell battery. 3. Connect the battery cable to the system board. 4. Adhere the tape that secures the battery cable to the 4-cell battery. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries.
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers. Removing the 3-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4. Adhere the tape that secures the battery cable to the 3-cell battery. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the 4-cell battery Prerequisites 1.
Steps 1. Peel the tape that secures the battery cable to the 4-cell battery. 2. Disconnect the battery cable from the system board, if applicable. 3. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4. Adhere the tape that secures the battery cable to the 4-cell battery. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1.
Steps 1. Disconnect the coin-cell battery from the I/O board. 2. Peel and lift the coin-cell battery from the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps 1. Connect the coin-cell battery cable to the I/O board. 2. Adhere the coin-cell battery to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover.
● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive to the system board. 2. Slide and lift the M.2 2230 solid-state drive off the system board. 3. Slide and lift the M.2 2230 solid-state drive off the system board. Installing the M.
Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x3) that secures the M.2 2230 solid-state drive to the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Removing the M.2 2280 solid-state drive Prerequisites 1.
Steps 1. Remove the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly. 2. Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board. Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure applies if you are installing a M.2 2280 solid-state drive. NOTE: The M.
Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer.
The following image provides a visual representation of the procedure to install the solid-state drive mounting bracket when replacing a M.2 2280 solid-state drive with a M.2 2230 solid-state drive. Steps 1. Remove the 2230 solid-state drive or 2280 solid-state drive, whichever applicable. 2. Peel the Mylar that covers the solid-state drive mounting-bracket and mounting-bracket slot. 3.
Memory module Removing the memory Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the memory and provides a visual representation of the removal procedure. Steps 1. Lift the Mylar to access the memory module. 2. Using your fingertips, carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3.
NOTE: Your computer may have up to two memory modules installed. Repeat steps 1 to 3 if there is a second memory module installed. Installing the memory Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the memory and provides a visual representation of the installation procedure. Steps 1. Lift the Mylar to access the memory-module slot. 2.
NOTE: Repeat steps 1 to 4 for each memory module being installed into your computer. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover.
Steps 1. Remove the screw (M2x4) that secures the wireless-card bracket to the wireless card and system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the M.2 card slot on the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Connect the antenna cables to the wireless card. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Silkscreen marking Main White MAIN △ (white triangle) Auxiliary Black AUX ▲ (black triangle) 2. Place the wireless-card bracket on the wireless card. 3. Align the notch on the wireless card with the tab on the M.2 card slot on the system board. 4. Slide the wireless card into the M.2 card slot on the system board. 5.
Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the power-adapter port and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2.5x4) that secures the right-display hinge to the system board. 2. Pry open the right-display hinge at an angle of 90 degrees. 3.
Steps 1. Connect the power-adapter port cable to the system board. 2. Adhere the tape that covers the power-adapter port connector on the system board. 3. Route the power-adapter port cable through the routing guides on the palm-rest and keyboard assembly. 4. Place the power-adapter port into the slot on the palm-rest and keyboard assembly. 5. Close the right-display hinge and align the screw holes on the right-display hinge with the screw holes on the system board. 6. Replace the two screws (M2.
Removing and installing components
Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Lift the latch and disconnect the display-cable from the connector on the system board. 3. Remove the two screws (M2.5x4) that secure the right-display hinge to the system board. 4. Pry open the right-display hinge at an angle of 90 degrees. 5. Remove the two screws (M2.5x4) that secure the left-display hinge to the I/O board. 6. Pry open the left-display hinge at an angle of 90 degrees. 7.
Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Gently place the palm-rest and keyboard assembly under the display hinges. CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly. 3. Close the left-display hinge and align the screw holes on the left-display hinge with the screw holes on the I/O board. 4. Replace the two screws (M2.
Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2.
Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the I/O board and provides a visual representation of the installation procedure. Steps 1. Align the ports on the I/O board to the slots on the palm-rest and keyboard assembly. 2. Place the I/O board on the palm-rest and keyboard assembly. 3.
Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 3-cell battery or the 4-cell battery, whichever applicable. About this task The following image(s) indicate the location of the speakers and provides a visual representation of the removal procedure. Steps 1. Peel off the tapes that secure the I/O-board cable and antenna cables to the palm-rest and keyboard assembly.
2. Lif the I/O-board cable and antenna cables and move them out of the way. 3. Lift the latch and disconnect the touchpad cable from the system board. 4. Lift the latch and disconnect the keyboard cable from the system board. 5. Lift the latch and disconnect the keyboard-backlight cable from the system board. 6. Disconnect the speaker cable from the system board. 7. Peel off the tape that secures the speaker cable to the palm-rest and keyboard assembly. 8.
Steps 1. Using the alignment posts, place the left and right speakers on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the connector on the system board. 4. Adhere the tape that secures the speaker cable to the palm-rest and keyboard assembly. 5.
Steps 1. Open the latch and disconnect the touchpad cable from the touchpad. 2. Remove the three screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 3. Lift the touchpad bracket off the palm-rest and keyboard assembly. 4. Remove the two screws (M2x1.8) that secure the touchpad to the palm-rest and keyboard assembly. 5. Peel the tapes that secure the touchpad to the palm-rest and keyboard assembly. 6. Lift the touchpad off the palm-rest and keyboard assembly.
3. Close the display and place the computer in the position shown. 4. Replace the two screws (M2x1.8) that secure the touchpad to the palm-rest and keyboard assembly. 5. Place the touchpad bracket on the touchpad. 6. Align the screw holes on the touchpad bracket to the screw holes on the palm-rest and keyboard assembly. 7. Replace the three screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 8.
Steps 1. Disconnect the fan cable from the system board. 2. Remove the two screws (M2x3) that secure the fan to the palm-rest and keyboard assembly. 3. Lift the fan off the palm-rest and keyboard assembly. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the fan and provides a visual representation of the installation procedure. Steps 1.
Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task CAUTION: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.
Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: If either the system board or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved. The following image(s) indicate the location of the heat sink and provides a visual representation of the installation procedure. Steps 1. Place the heat-sink on the system board. 2.
Power button with optional fingerprint reader Removing the power-button with optional fingerprint reader Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Enter Service Mode. Remove the base cover. Remove the I/O board. About this task The following image(s) indicate the location of the power-button with optional fingerprint reader and provides a visual representation of the removal procedure. Steps 1.
About this task The following image(s) indicate the location of the power-button with optional fingerprint reader and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the power-button with optional fingerprint reader into its slot on the palm-rest and keyboard assembly. 2. Replace the screw (M2x3) that secures the power-button with optional fingerprint reader to the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. Install the I/O board.
6. Remove the memory. 7. Remove the wireless card. 8. Remove the heat sink. About this task The following image indicates the connectors on your system board. 1. 2. 3. 4. 5. 6. 7. 8. display cable power-adapter port-cable keyboard-backlight cable keyboard cable touchpad cable speaker cable I/O-board cable fan cable The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure.
Removing and installing components
Steps 1. Remove the two screws (M2.5x4) that secure the right-display hinge to the system board. 2. Pry open the right-display hinge at an angle of 90 degrees. 3. Peel the tape that covers the power-adapter port cable-connector on the system board. 4. Disconnect the power-adapter port cable from the system board. 5. Peel the tape that secures the display-cable connector latch to the system board. 6. Lift the latch and disconnect the display-cable from the connector on the system board. 7.
1. 2. 3. 4. 5. 6. 7. 8. display cable power-adapter port-cable keyboard-backlight cable keyboard cable touchpad cable speaker cable I/O-board cable fan cable The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure.
Removing and installing components 57
Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 4. Place the Type-C port-bracket on the system board. 5. Replace the two screws (M2x4) that secure the Type-C port-bracket to the system board. 6.
11. Connect the fan cable to the system board. 12. Connect the display cable to the connector on the system board and close the latch. 13. Adhere the tape that secures the display-cable connector latch to the system board. 14. Connect the power-adapter port cable to the system board, 15. Adhere the tape that covers the power-adapter cable-connector on the system board. 16. Close the right-display hinge and align the screw holes on the right-display hinge with the screw holes on the system board. 17.
Steps After performing the pre-requisites you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Install the system board. Install the power-button with optional fingerprint reader. Install the display assembly. Install the fan. Install the touchpad. Install the speakers. Install the I/O board. Install the power-adapter port. Install the wireless card. Install the M.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option.
Table 4. System setup options—System information menu Overview Processor ID Displays the processor identification code. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used.
Table 5. System setup options—Boot Configuration menu Boot Configuration Expert Key Management Enable Custom Mode Allows the PK, KEK, db, and dbx security key databases to be modified. Default: OFF NOTE: If Custom Mode is not enabled, any changes made with respect to the keys will not be saved. Custom Mode Key Management Allows for selection of key database. ● Save to File will save the key to a user-selected file. ● Replace from File will replace the current key with a key from a userselected file.
Table 7. System setup options—Storage menu Storage controller. Windows RST (Intel Rapid Restore Technology) driver, or Linux kernel VMD driver must be loaded in order to boot the OS. Storage Interface Port Enablement Enables or disables the onboard drives. Default: ON Drive Information Displays the information of various onboard drives. Table 8.
Table 12. System setup options—Pre-boot Behavior menu Pre-boot Behavior Adapter warnings Enable Adapter warnings Enables or disables the computer to display adapter warning messages when adapters with too little power capacity are detected. Default: ON Warnings and Errors Selects an action on encountering a warning or error during boot. Default: Prompt on Warnings and Errors. Stop, prompt, and wait for user input when warnings or errors are detected.
7. Click Category, and select BIOS from the drop-down list. 8. Click the toggle button Show downloads for only THIS PC XXXXXXX. NOTE: XXXXXXX denotes the Service Tag. 9. Select the latest BIOS file and click Download. 10. After the download is complete, browse to the folder where you saved the system BIOS executable file. 11. Double-click the system BIOS executable file. NOTE: Follow the on-screen instructions.
Figure 1. DOS BIOS Update Screen Flashing the BIOS from the F12 One-Time boot menu Updating your system BIOS using a BIOS update.exe file copied to a FAT32 USB key and booting from the F12 one time boot menu. About this task BIOS Update You can run the BIOS update file from Windows using a bootable USB key or you can also update the BIOS from the F12 One-Time boot menu on the system.
3. The flash BIOS menu will open, and then click the Flash from file. 4. Select external USB device.
5. Once the file is selected, Double click the flash target file, then press submit. 6. Click the Update BIOS then system will reboot to flash the BIOS.
7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 14. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.
2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ● A password can have up to 32 characters. ● The password can contain the numbers 0 through 9. ● Only lower case letters are valid, upper case letters are not allowed. ● Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3.
Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
5 Troubleshooting Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support. For more information on how to find the Service Tag for your computer, see Locate the Service Tag for your Dell Laptop.
Table 15.
Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system.
WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
