Inspiron 13 7000 series 2-in-1 Service Manual Computer Model: Inspiron 13-7368 Regulatory Model: P69G Regulatory Type: P69G001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents Before working inside your computer...................................12 Before you begin .............................................................................................12 Safety instructions............................................................................................12 Recommended tools....................................................................................... 13 After working inside your computer......................................
Removing the solid-state drive...............................................29 Prerequisites.....................................................................................................29 Procedure........................................................................................................ 29 Replacing the solid-state drive............................................... 31 Procedure.........................................................................................................
Removing the speakers............................................................ 43 Prerequisites.....................................................................................................43 Procedure........................................................................................................ 43 Replacing the speakers............................................................ 45 Procedure.................................................................................................
Removing the power and volume-buttons board.............. 55 Prerequisites.....................................................................................................55 Procedure.........................................................................................................55 Replacing the power and volume-buttons board...............57 Procedure.........................................................................................................57 Post-requisites......................
Removing the display assembly..............................................70 Prerequisites.....................................................................................................70 Procedure........................................................................................................ 70 Replacing the display assembly.............................................. 74 Procedure.........................................................................................................
Removing the display panel.................................................... 90 Prerequisites.................................................................................................... 90 Procedure........................................................................................................ 90 Replacing the display panel.....................................................93 Procedure.......................................................................................................
Removing the sensor board.................................................. 103 Prerequisites...................................................................................................103 Procedure...................................................................................................... 103 Replacing the sensor board...................................................105 Procedure......................................................................................................
Setting up the wireless display.................................................................116 USB..................................................................................................................117 Downloading the USB 3.0 driver..............................................................117 Enabling or disabling the USB in BIOS setup program........................... 117 Fixing a no-boot issue caused by USB emulation.................................. 118 Wi-Fi......................
Identifying the processors in Windows...................................................129 Checking the processor usage in the task manager.............................. 130 Operating System.......................................................................................... 130 Service Tag location...................................................................................... 130 Device drivers.................................................................................................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer. – Windows 10: Click or tap Start → Power → Shut down. – Windows 8.1: On the Start screen, click or tap the power icon Shut down.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
• 14 Plastic scribe
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 16 Close the display and turn the computer over.
2 Remove the screws that secure the base cover to the palm-rest assembly.
3 18 Using a plastic scribe, release the tabs that secure the base cover to the palm-rest assembly and remove the base cover off the palm-rest assembly.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the base cover with the palm-rest assembly and snap it into place.
Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Disconnect the battery cable from the system board.
3 4 Lift the battery off the palm-rest assembly. 1 system board 2 battery cable 3 screws (4) 4 palm-rest assembly 5 battery Press and hold the power button for five seconds to ground the system board.
Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the battery with the screw holes on the palmrest assembly.
Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
Procedure 1 Lift the Mylar to access the memory module. 1 2 24 memory module 2 Mylar Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up.
3 Remove the memory module from the memory-module slot.
Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Lift the Mylar to access the memory-module slot.
3 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. 1 memory module 2 memory-module slot 3 notch 4 tab 5 Mylar Post-requisites 1 Replace the battery.
2 28 Replace the base cover.
Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
2 30 Slide and remove the solid-state drive off the system board.
Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
2 Press the other end of the solid-state drive and replace the screw that secures the solid-state drive to the palm-rest assembly. 1 screw 2 solid-state drive 3 solid-state drive slot 4 system board 5 palm-rest assembly Post-requisites 1 Replace the battery. 2 Replace the base cover.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
2 34 Peel the coin-cell battery off the palm-rest assembly.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the palm-rest assembly.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 Slide and remove the wireless card from the wireless-card slot.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
5 Replace the screw that secures the wireless card bracket to the wireless card. 1 tab 2 notch 3 wireless-card slot 4 wireless card 5 antenna cables (2) 6 wireless card bracket 7 screw Post-requisites 1 Replace the battery. 2 Replace the base cover.
Removing the keyboard daughter-board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
2 Using a plastic scribe, pry the keyboard daughter-board off the palm-rest assembly.
Replacing the keyboard daughter-board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Adhere the keyboard daughter board on the palm-rest assembly.
Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
5 44 Remove the speakers from the alignment posts and lift the speakers off the palm-rest assembly.
Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: The rubber grommets may get pushed out while replacing the speaker.
Removing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 Move the antenna cables out of the way and lift the fan off the palm-rest assembly.
Replacing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the fan, do not place any cables under it.
Removing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
2 50 Lift the heat sink off the system board.
Replacing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 Lift the power-adapter port off the palm-rest assembly.
Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the power-adapter port into the slot on the palm-rest assembly.
Removing the power and volume-buttons board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
5 56 Lift the power and volume-buttons board off the palm-rest assembly.
Replacing the power and volume-buttons board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the status-light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 Lift the speaker cable off the status-light board. 1 palm-rest assembly 3 speaker cable 2 tape (2) 4 Open the latch and disconnect the status-light board-cable from the keyboard daughter-board. 5 Peel the foam securing the status-light board to the palm-rest assembly.
6 60 Lift the status-light board off the palm-rest assembly.
Replacing the status-light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align and place the status-light board in the slot on the palm-rest assembly.
Removing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the status-light board.
2 Open the latches and disconnect the touch-pad cable from the touchpad assembly and the keyboard daughter-board. 1 system board 2 keyboard daughter-board cable 3 latch 4 touch-pad cable 5 keyboard daughter-board 6 palm-rest assembly 3 Peel off the pieces of tape that secure the touch-pad to the palm-rest assembly. 4 Remove the screws that secure the touch-pad bracket to the palm-rest assembly.
5 6 64 Lift the touch-pad bracket off the palm-rest assembly. 1 screws (4) 2 palm-rest assembly 3 touch-pad bracket 4 tape (2) Remove the screws that secure the touch pad to the palm-rest assembly.
7 Lift the touch pad off the palm-rest assembly.
Replacing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the touch pad on the palm-rest assembly.
Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
7 68 Lift the I/O board off the palm-rest assembly.
Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the I/O board on the palm-rest assembly.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
2 3 Open the latches to disconnect the display cable and the touch-screen board-cable from the system board. 1 antenna cables (2) 2 display cable 3 touch-screen board-cable 4 latch 5 tape (2) Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. 4 Place the computer face down on a flat surface.
5 72 Remove the screws that secure the display assembly to the palm-rest assembly.
6 Lift the display assembly off the palm-rest assembly.
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
2 Peel off the tape that secures the I/O-board cable to the system board. 1 I/O-board cable 2 display cable 3 tape (3) 4 touch-screen cable 5 system board 3 Open the latches to disconnect the display cable and the touch-screen board-cable from the system board. 4 Open the latch to disconnect the I/O-board cable from the system board. 5 Disconnect the power-adapter cable and the speaker cable from the system board.
6 7 Open the latch and disconnect the keyboard daughter-board cable from the system board. 1 display cable 2 touch-screen cable 3 tape (2) 4 power-adapter port-cable 5 speaker cable 6 latch 7 keyboard daughter-board cable 8 I/O-board cable 9 tape Remove the screws that secure the system-board bracket to the system board and the palm-rest assembly.
8 9 78 Lift the system-board bracket off the palm-rest assembly. 1 screws (2) 2 system-board bracket 3 system board 4 palm-rest assembly Remove the screws that secure the system board to the palm-rest assembly.
10 Lift the system board off the palm-rest assembly.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Post-requisites 1 Replace the solid-state drive. 2 Replace the heat sink 3 Replace the fan. 4 Replace the memory modules. 5 Replace the battery. 6 Replace the base cover. Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.
Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the memory modules.
Procedure 1 Lift the speaker off the palm-rest assembly. 1 2 speaker cable 2 speaker Remove the screws that secure the keyboard shield to the palm-rest assembly.
3 Lift the keyboard shield off the keyboard. 1 4 keyboard shield 2 screws (14) Open the latches and disconnect the keyboard cable and keyboardbacklight cable (optional) from the system board. NOTE: The keyboard-backlight cable is present only if the laptop shipped with a backlit keyboard.
5 Lift the keyboard, along with the cables, off the palm-rest assembly.
Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the keyboard on the palm-rest assembly.
Removing the palm rest and keyboard assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
1 88 palm rest
Replacing the palm rest and keyboard assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the display assembly.
2 Using a plastic scribe, pry the display-panel assembly off the display back-cover and antenna assembly. 1 plastic scribe 2 display back-cover 3 routing guides 4 display cable 5 hinge covers 6 display-panel assembly 3 Turn over the display-panel assembly. 4 Remove the camera.
5 Remove the sensor board. After performing the above steps, we are left with the display panel.
Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the display panel on a flat surface. 2 Replace the sensor board.
Removing the display backcover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
1 display back-cover and antenna 2 assembly antenna cables 95
Replacing the display backcover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface.
Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the display assembly.
2 98 Turn the camera over and peel off the tape to disconnect the camera cable from the camera module.
Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Connect the camera cable to the camera module.
Removing the display cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the display assembly.
5 Lift the display cable off the display panel.
Replacing the display cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Route the display cable through the routing guides on the display panel.
Removing the sensor board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the display assembly.
3 104 Lift the sensor board off the display panel.
Replacing the sensor board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click or tap Drivers & downloads → Find it myself.
Technology and components Audio The Inspiron 13-7368 is shipped with Realtek ALC3253 with Waves MaxxAudio Pro, which is the utility to adjust various audio settings. NOTE: The audio drivers are already installed when you receive your computer. Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click or tap Product Support, enter the Service Tag of your computer, and then click or tap Submit.
3 Expand Sound, video and game controllers to view the audio controller. Before Installation After Installation Changing the audio settings 1 On the taskbar, click or tap the search box, and then type Dell Audio. 2 Click or tap Dell Audio and change the audio settings as required. Camera The Inspiron 13-7368 is shipped with an integrated 0.92 megapixel highspeed camera with a maximum of 1280 X 720 HD resolution at 30 FPS. The camera has built-in digital-array microphones.
2 Click or tap Camera. Getting the Dell Webcam Central A CD is shipped along with your computer, which contains the Dell Webcam Central software. If you do not have the software, you can download it by registering through My Account on the Dell website. NOTE: The Dell Webcam Central is not available for download from the support site or the resource CD.
Display The Inspiron 13-7368 is shipped with the following display options: • 13.3-inch HD WLED touch with 1366 X 768 resolution • 13.3-inch FHD WLED touch screen with 1920 X 1080 resolution Adjusting the brightness 1 Right-click or touch and hold on your desktop and select Display settings. 2 Drag or swipe the Adjust brightness level slider to adjust the brightness. You can press F11 to decrease brightness and F12 to increase brightness.
4 Click or tap Apply. Rotating the display 1 Right-click or touch and hold on your desktop.
CAUTION: To avoid damaging the display, do not apply force when cleaning and wipe off any remaining liquid after cleaning. NOTE: A commercial display cleaning kit should be used for cleaning. If unavailable, use a soft, damp microfiber cloth lightly sprayed with distilled water. 1 Turn off your computer and display before cleaning. 2 Gently wipe the display in circular motions to remove any dust or dirt particles. 3 Let the display dry thoroughly before turning it on.
3 Select one of the following display modes: – PC screen only – Duplicate – Extend – Second screen only NOTE: For more information, see the document that shipped with your display device.
Graphics The Inspiron 13-7368 is shipped with the following video controllers: • Intel HD Graphics 510 - Intel Celeron and Pentium (Shared system memory) • Intel HD Graphics 520 - Intel Core i3/i5/i7 (Shared system memory) • Intel Iris Graphics 540 - Intel Core i7 (Shared system memory) Downloading the graphics driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click or tap Product Support, enter the Service Tag of your computer, and then click or tap Submit.
Changing the display settings in Intel HD Graphics Control Panel 1 Right-click or touch and hold on the desktop and select Graphics Properties to launch the Intel HD Graphics Control Panel. 2 Click or tap Display. 3 Change the display settings as required. Intel WiDi The wireless display feature allows you to share your computer display with a compatible TV without using cables. You must connect a wireless display adapter to your TV before setting up the wireless display.
Operating System Windows 7 or later Driver Download and install the latest driver for “Intel Wireless Display Connection Manager” available at www.dell.com/ support Downloading the WiDi application 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click or tap Product Support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
USB The following table shows the USB ports available in Inspiron 13-7368. Ports Location USB Type-C port Left side USB 3.0 port with PowerShare Left side USB 2.0 port Right side NOTE: USB 3.0 needs the driver to be installed before it can detect any USB devices. Downloading the USB 3.0 driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click or tap Product Support, enter the Service Tag of your computer, and then click or tap Submit.
4 Select the Enable External USB Port check box to either enable or disable it respectively. 5 Save the system setup settings and exit. Fixing a no-boot issue caused by USB emulation Sometimes the computer does not boot to the operating system when USB devices are connected to the computer during startup. This behavior occurs because the computer is looking for bootable files in the USB devices. Follow these steps to fix the no-boot issue: 1 Turn on or restart your computer.
4 Select your network and click or tap Connect. NOTE: Type the network security key if prompted. Bluetooth The Inspiron 13-7368 is shipped with Bluetooth 4.0 and Bluetooth 4.1 (optional). Turning on or off Bluetooth NOTE: There is no physical switch to enable or disable Bluetooth. It has to be done through the computer settings. 1 Swipe-in from the right edge of the display, or click or tap the Action Center icon on the task bar to access the Action Center.
5 Click or tap Pair to pair the bluetooth devices. 6 Click or tap Yes to confirm the passcodes on both the devices. Transferring files between devices using Bluetooth 1 Swipe-in from the right edge of the display, or click or tap the Action Center icon on the task bar to access the Action Center. 2 Right-click or touch and hold Bluetooth, and then click or tap Go to settings. 3 Select your Bluetooth device. 4 Click or tap Send or receive files via Bluetooth.
5 In the Bluetooth File Transfer window, click or tap Send files, and then select the file you want to transfer. Removing the Bluetooth device 1 Swipe-in from the right edge of the display, or click or tap the Action Center icon on the task bar to access the Action Center. 2 Right-click or touch and hold Bluetooth, and then click or tap Go to settings. 3 Click or tap the device you want to remove, and then click or tap Remove device.
Hard Drive The following table shows the hard-drive options available in Inspiron 13-7368. Options Dimensions SSD M.2 Drive Identifying the hard drive 1 On the taskbar, click or tap the search box, and then type Device Manager. 2 Click or tap Device Manager. The Device Manager window is displayed. 3 Expand Disk drives. Identifying the hard drive in BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program.
3 Click or tap Product Support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click or tap Drivers & Downloads → Find it myself. 5 Scroll down the page and expand Chipset. 6 Click or tap Download to download the media-card reader driver for your computer. 7 After the download is complete, navigate to the folder where you saved the media-card reader driver file.
Keyboard shortcuts Keys Description Mute audio Decrease volume Increase volume Play previous track/chapter Play/Pause Play next track/chapter Switch to external display Search Toggle keyboard backlight Decrease brightness Increase brightness Turn off/on wireless Pause/Break Sleep Toggle scroll lock Toggle between power and batterystatus light/hard-drive activity light System request 124
Keys Description Open application menu Toggle Fn-key lock End Home Page down Page up Touch pad The Inspiron 13-7368 is shipped with a Precision touch pad. A precision touch pad is a new class of input device that provides high precision pointer input and gesture functionality. Precision touch pads interact with the operating system directly without a driver. The operating system handles the overall functionality of the touch pad and there are no separate drivers available for download.
Touch pad gestures Gesture Procedure Result Tap to click Tap on the touch pad. Selects an item Tap, tap-slide to highlight or drag Tap, tap-slide on the touch pad Highlights text, and drags and drops an item Slide to scroll Place two fingers on the touch pad, and then slide. Scrolls the page. Pages can scroll left and right, up and down, or both.
Battery The Inspiron 13-7368 is shipped with 3-cell “smart” lithium-ion (43/56 WHr) battery. NOTE: Batteries are covered for a period of one year from the invoice date unless stated otherwise in the invoice. Chipset The chipset is virtually divided into two sections — Northbridge and Southbridge. All computer components communicate with the CPU through the chipset. The Inspiron 13-7368 is shipped with the chipset that is integrated in the 6th generation Intel Core i3/i5/i7 processors.
3 Expand System devices. Memory The Inspiron 13-7368 has two SODIMM (RAM )slots, which are accessible by removing the base cover. Your computer supports 4 GB, 8 GB, 12 GB, and 16 GB dual-channel DDR4 memory of up to 2133 MHz. Checking the system memory in Windows 1 Click or tap Start 2 Select Settings 3 Click or tap System → About. 128 . .
Verifying the system memory in BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. 3 On the left pane, select Settings → General → System Information. The memory information is displayed on the right pane. Testing memory using ePSA 1 Turn on or restart your computer. 2 Press F12 after the Dell logo is displayed on the screen to access the boot menu.
Checking the processor usage in the task manager 1 Right-click or touch and hold the taskbar. 2 Click or tap Task Manager. The Task Manager window is displayed. 3 Click or tap Performance tab to display processor performance details. Operating System The Inspiron 13-7368 is shipped with the Windows 10 factory installation.
Device drivers Intel Dynamic Platform and Thermal Framework In the Device Manager, check if the Intel Dynamic Platform and Thermal Framework is installed. Install the driver updates from www.dell.com/support. Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support.
Intel HD Graphics 520 driver In the Device Manager, check if the video driver is installed. Install the video driver updates from www.dell.com/support. Intel Serial IO Driver In the Device Manager, check if the Intel Serial IO Driver is installed. Install the driver updates from www.dell.com/support.
Intel Trusted Execution Engine Interface In the device manager, check if the Intel Trusted Execution Engine Interface driver is installed. Install the driver updates from www.dell.com/support.
Intel Virtual Button driver In the device manager, check if the Intel Virtual Button driver is installed. Install the driver updates from www.dell.com/support.
Intel Wireless 3165 WiFi and Bluetooth drivers In the Device Manager, check if the network card driver is installed. Install the driver updates from www.dell.com/support. In the Device Manager, check if the Bluetooth driver is installed. Install the driver updates from www.dell.com/support.
BIOS overview The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter, keyboard, mouse, and printer. Entering the BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. You can change the user-defined settings in BIOS setup program. Boot menu The Inspiron 13-7368 includes a one-time boot menu.
System diagnostic lights Power and battery-status light/ hard-drive activity light: Indicates the battery-charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.
Light Pattern Problem description Suggested solution problem persists, replace the memory module. 2,4 Memory or RAM failure Replace the memory module. 2,5 Invalid memory installed Replace the memory module. 2,6 System board or chipset error Replace the system board. 2,7 LCD failure Replace the LCD. 3,1 CMOS battery failure Replace the CMOS battery. 3,2 PCI or video card or chip failure Replace the CMOS battery. 3,3 Recovery image not found Reimage the system.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and services www.dell.com Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1 Help + Tips app Accessing help in Windows 8, Windows 8.1, and Windows 10 In Windows search, type Help and Support, and press Enter. Accessing help in Windows 7 Click Start → Help and Support.
Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
