Inspiron 13 5310 Service Manual Regulatory Model: P145G Regulatory Type: P145G001 March 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 5 Before working inside your computer.............................................................................................................................5 Entering Service mode....................................................................................................................................................... 5 Safety instructions...................
Removing the display assembly............................................................................................................................... 34 Installing the display assembly..................................................................................................................................37 I/O board.............................................................................................................................................................................
1 Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect your computer from all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting your computer to an electrical outlet.
● Before transporting a static-sensitive component, place it in an anti-static container or packaging. ESD field service kit The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static mat, wrist strap, and bonding wire. Components of an ESD field service kit The components of an ESD field service kit are: ● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device. 1. 2. 3. 4. 5. Get a firm balanced footing.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list Component Screw type Quantity I/O board M2x3 1 Touchpad M2x2 2 Touchpad bracket M2x2 4 Type-C port-bracket M2x4 2 Major components of Inspiron 13 5310 The following image shows the major components of Inspiron 13 5310.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Base cover Battery Right fan Touchpad Right speaker Palm-rest and keyboard assembly Display assembly Coin-cell battery Power-button with optional fingerprint reader Left speaker System board Heat sink Wireless-card bracket Wireless card Left fan M.2 2280 solid-state drive, if installed M.
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode.
Steps 1. Remove the five screws (M2x4) that secure the base cover to the palm-rest assembly. 2. Loosen the two captive screws (M2x7). 3. Pry the base cover from the gap created between the base cover and palm-rest assembly and continue to work on the sides to open the base cover. 4. Lift and slide the base cover off the palm-rest assembly. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Place and snap the base cover into place on the palm-rest assembly. 2. Tighten the two captive screws (M2x7) on the base cover. 3. Replace the five screws (M2x4) that secure the base cover to the palm-rest assembly. Next steps 1. Exit Service Mode. 2. Follow the procedure in After working inside your computer. Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover.
About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. The supported card configurations on the M.2 card slot are: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure. Steps 1.
Installing the M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. The supported card configurations on the M.2 card slot are: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.
3. Place and slide the M.2 2230 bracket on the system board, aligning the notch on the M.2 2230 bracket to the groove on the M.2 2230 solid-state drive. 4. Replace the screw (M2x3) that secures the M.2 2230 bracket to the system board. 5. Place the Mylar over the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Removing the M.2 2280 solid-state drive Prerequisites 1.
Steps 1. Lift the Mylar that covers the system board. 2. Remove the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly. 3. Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board. Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure applies if you are installing a M.
The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the installation procedure. Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly. 4. Place the Mylar over the system board.
Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1. Lift the Mylar off the system board. 2. Remove the screw (M2x3) that secures the wireless-card bracket to the palm-rest and keyboard assembly. 3.
5. Slide and remove the wireless card off the M.2 card slot on the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the installation procedure. Steps 1. Align the notch on the wireless card with the tab on the M.2 card slot on the system board. 2.
Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Silkscreen marking Main White MAIN △ (white triangle) Auxiliary Black AUX ▲ (black triangle) 3. Connect the antenna cables to the wireless card. 4. Place the wireless-card bracket on the wireless card. 5. Replace the screw (M2x3) that secures the wireless-card bracket to the palm-rest and keyboard assembly. 6. Place the Mylar over the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3.
Steps 1. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 2. Lift the battery off the palm-rest and keyboard assembly. 3. Disconnect the battery cable from the system board, if applicable. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Connect the battery cable to the system board. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2.
Steps 1. Disconnect the coin-cell battery from the system board. 2. Peel the tape that secures the coin-cell battery to the palm-rest and keyboard assembly. 3. Peel and lift the coin-cell battery from the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Connect the coin-cell battery cable to the system board. 2. Adhere the coin-cell battery to the palm-rest and keyboard assembly. 3. Adhere the tape the secures the coin-cell battery to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery.
Steps 1. Lift the Mylar from the system board. 2. Disconnect the speaker cable from the system board. 3. Peel off the tape that secures the speaker cable to the palm-rest and keyboard assembly. 4. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 5. Lift the right speaker from the palm-rest and keyboard assembly. 6. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 7.
Steps 1. Using the alignment posts, place the left speaker on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Using the alignment posts, place the right speaker on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 4.
Fans Removing the left fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the left fan and provides a visual representation of the removal procedure. Steps 1. Peel the Mylar off the system board. 2. Remove the two screws (M2x3) that secure the left fan to the palm-rest and keyboard assembly. 3. Disconnect the left-fan cable from the system board. 4.
Steps 1. Place the left fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the left fan to the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the left fan to the palm-rest and keyboard assembly. 4. Connect the left-fan cable to the system board. 5. Adhere the Mylar over the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer.
Steps 1. Peel the Mylar off the system board. 2. Remove the two screws (M2x3) that secure the right fan to the palm-rest and keyboard assembly. 3. Disconnect the right-fan cable from the system board. 4. Lift the right fan off the palm-rest and keyboard assembly. Installing the right fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Place the right fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the right fan to the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the right fan to the palm-rest and keyboard assembly. 4. Connect the right-fan cable to the system board. 5. Adhere the Mylar over the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer.
Steps 1. Open the latch and disconnect the touchpad cable from the system board. 2. Remove the four screws (M2x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 3. Lift the touchpad bracket off the palm-rest and keyboard assembly. 4. Remove the two screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly. 5. Lift the touchpad along with its cable off the palm-rest and keyboard assembly.
Steps 1. Place the touchpad on the palm-rest and keyboard assembly. 2. Turn the computer over and open the display to ensure that the touchpad is equally aligned on all sides. 3. Close the display and place the computer in the position shown. 4. Replace the two screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly. 5. Place the touchpad bracket on the touchpad. 6. Align the screw holes on the touchpad bracket to the screw holes on the palm-rest and keyboard assembly. 7.
Removing and installing components 35
Steps 1. Peel the tape that secures the display-cable bracket to the system board. 2. Remove the screw (M2x3) that secures the display-cable bracket to the system board. 3. Lift the display-cable bracket off the system board. 4. Peel the tape that secures the display-cable connector latch to the system board. 5. Lift the latch and disconnect the display-cable from the connector on the system board. 6. Remove the screw (M2x3) that secures the left-display hinge to the palm-rest and keyboard assembly.
7. Remove the screw (M2x4) that secures the left-display hinge to the palm-rest and keyboard assembly. 8. Pry open the left-display hinge. 9. Remove the two screws (M2x4) that secure the Type-C port-bracket to the palm-rest and keyboard assembly. 10. Lift the Type-C port-bracket off the palm-rest and keyboard assembly. 11. Pry open the right-display hinge. 12. Lift the display assembly from the palm-rest and keyboard assembly.
Removing and installing components
Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Place the palm-rest and keyboard assembly under the display hinges. CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly. 3. Close the left-display hinge and align the screw holes on the left-display hinge with the screw holes on the palm-rest and keyboard assembly. 4.
14. Replace the screw (M2x3) that secures the display-cable bracket to the system board. 15. Adhere the tape that secures the display-cable bracket to the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover.
6. Lift the I/O board along with its cable off the palm-rest and keyboard assembly. Installing the IO board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the I/O board and provides a visual representation of the installation procedure. Steps 1. Align the ports on the I/O board to the slots on the palm-rest and keyboard assembly. 2.
Power button with optional fingerprint reader Removing the power-button with optional fingerprint reader Prerequisites 1. 2. 3. 4. 5. Follow the procedure in Before working inside your computer. Enter Service Mode. Remove the base cover. Remove the left fan. Remove the I/O board. About this task The following image(s) indicate the location of the power-button with optional fingerprint reader and provides a visual representation of the removal procedure. Steps 1.
Steps 1. Using the alignment posts, place the power-button with optional fingerprint reader into its slot on the palm-rest and keyboard assembly. 2. Connect the power-button with optional fingerprint-reader cable to the system board and close the latch. NOTE: This step is only applicable to computers shipped with the optional fingerprint reader. Next steps 1. 2. 3. 4. 5. Install the IO board. Install the left fan. Install the base cover. Exit Service Mode.
The following image(s) indicate the location of the heat sink and provides a visual representation of the removal procedure. Steps 1. In reverse sequential order (7>6>5>4>3>2>1) loosen the seven captive screws (M2x2) that secure the heat sink to the system board. NOTE: The number of screws varies depending on the configuration ordered. 2. Lift the heat sink from the system board.
Steps 1. Place the heat sink on the system board. NOTE: The number of screws varies depending on the configuration ordered. 2. In sequential order (1>2>3>4>5>6>7) tighten the seven captive screws (M2x2) that secure the heat sink to the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer.
System board Removing the system board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive, whichever applicable. Remove the wireless card. Remove the left fan. Remove the right fan. Remove the heat sink.
Steps 1. Remove the two screws (M2x4) that secure the Type-C port-bracket to the palm-rest and keyboard assembly. 2. Lift the Type-C port-bracket off the palm-rest and keyboard assembly. 3. Pry open the right-display hinge. 4. Peel the tape that secures the display-cable bracket to the system board. 5. Remove the screw (M2x3) that secures the display-cable bracket to the system board. 6. Lift the display-cable bracket off the system board. 7.
Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 3. Close the right-display hinge and align the screw holes on the right-display hinge with the screw holes on the system board. 4. Place the Type-C port-bracket on the palm-rest and keyboard assembly.
5. Align the screw holes on the Type-C port-bracket to the screw holes on the right-display hinge. 6. Replace the two screws (M2x4) that secure the Type-C port-bracket to the palm-rest and keyboard assembly. 7. Connect the display cable to the connector on the system board and close the latch. 8. Adhere the tape that secures the display-cable connector latch to the system board. 9. Place the display-cable bracket over the display-cable connector. 10.
Steps After performing the pre-requisites you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Install the system board. Install the power button. Install the IO board. Install the display assembly. Install the touchpad. Install the left fan. Install the right fan. Install the wireless card. Install the battery. Install the base cover. Follow the procedure in After working inside your computer.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option.
Table 4. System setup options—System information menu Overview Processor ID Displays the processor identification code. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used.
Table 5. System setup options—Boot Configuration menu Boot Configuration Expert Key Management Enable Custom Mode Allows the PK, KEK, db, and dbx security key databases to be modified. Default: OFF NOTE: If Custom Mode is not enabled, any changes made with respect to the keys will not be saved. Custom Mode Key Management Allows for selection of key database. ● Save to File will save the key to a user-selected file. ● Replace from File will replace the current key with a key from a userselected file.
Table 7. System setup options—Storage menu Storage controller. Windows RST (Intel Rapid Restore Technology) driver, or Linux kernel VMD driver must be loaded in order to boot the OS. Storage Interface Port Enablement Enables or disables the onboard drives. Default: ON Drive Information Displays the information of various onboard drives. Table 8.
Table 12. System setup options—Pre-boot Behavior menu Pre-boot Behavior Adapter warnings Enable Adapter warnings Enables or disables the computer to display adapter warning messages when adapters with too little power capacity are detected. Default: ON Warnings and Errors Selects an action on encountering a warning or error during boot. Default: Prompt on Warnings and Errors. Stop, prompt, and wait for user input when warnings or errors are detected.
7. Click Category, and select BIOS from the drop-down list. 8. Click the toggle button Show downloads for only THIS PC XXXXXXX. NOTE: XXXXXXX denotes the Service Tag. 9. Select the latest BIOS file and click Download. 10. After the download is complete, browse to the folder where you saved the system BIOS executable file. 11. Double-click the system BIOS executable file. NOTE: Follow the on-screen instructions.
Figure 1. DOS BIOS Update Screen Flashing the BIOS from the F12 One-Time boot menu Updating your system BIOS using a BIOS update.exe file copied to a FAT32 USB key and booting from the F12 one time boot menu. About this task BIOS Update You can run the BIOS update file from Windows using a bootable USB key or you can also update the BIOS from the F12 One-Time boot menu on the system.
3. The flash BIOS menu will open, and then click the Flash from file. 4. Select external USB device.
5. Once the file is selected, Double click the flash target file, then press submit. 6. Click the Update BIOS then system will reboot to flash the BIOS.
7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 14. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.
Use the following guidelines to assign the system password: ● A password can have up to 32 characters. ● The password can contain the numbers 0 through 9. ● Only lower case letters are valid, upper case letters are not valid. ● Only the following special characters are valid: Space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4. Press Esc and a message prompt's you to save the changes. 5.
Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
5 Troubleshooting Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support. For more information on how to find the Service Tag for your computer, see Locate the Service Tag for your Dell Laptop.
Table 15.
Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system.
WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
