Inspiron 11 3000 Service Manual Computer Model: Inspiron 3180 Regulatory Model: P24T Regulatory Type: P24T003
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer........................... 10 Before you begin .....................................................................................10 Safety instructions...................................................................................10 Recommended tools................................................................................. 11 Screw list.................................................................................................
Replacing the I/O board...............................................32 Procedure................................................................................................32 Post-requisites........................................................................................ 32 Removing the heat sink................................................33 Prerequisites............................................................................................33 Procedure.................................
Replacing the power-adapter port............................... 46 Procedure............................................................................................... 46 Post-requisites........................................................................................ 46 Removing the wireless card..........................................47 Prerequisites............................................................................................47 Procedure.........................................
Replacing the display assembly....................................63 Procedure............................................................................................... 63 Post-requisites........................................................................................ 63 Removing the system board.........................................64 Prerequisites........................................................................................... 64 Procedure.........................................
Replacing the display hinges........................................ 79 Procedure................................................................................................79 Post-requisites........................................................................................ 79 Removing the display panel..........................................80 Prerequisites........................................................................................... 80 Procedure....................................
Downloading drivers..................................................... 91 Downloading the audio driver...................................................................91 Downloading the graphics driver.............................................................. 91 Downloading the USB 3.0 driver..............................................................92 Downloading the Wi-Fi driver.................................................................. 93 Downloading the media-card reader driver........
Getting help and contacting Dell................................ 109 Self-help resources................................................................................ 109 Contacting Dell.......................................................................................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Click Start → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/ regulatory_compliance.
Screw list Table 1. Screw list Component Secured to Screw type Quantity Base-cover assembly palm-rest and keyboard assembly M2.
Component Secured to Screw type Display panel Display backM1.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Close the display and turn the computer over.
3 Remove the nine screws (M2.5x6) that secure the base-cover assembly to the palm-rest and keyboard assembly. Figure 2. Removing the screws 1 4 16 M2.5x6 screws (9) 2 base-cover assembly Using your thumb, apply pressure on the base-cover assembly.
5 From the top right corner, pry the base-cover assembly from the palm-rest and keyboard assembly. Figure 3.
6 Pry loose the base-cover assembly from one end of the palm-rest and keyboard assembly. Figure 4.
7 Lift the base-cover assembly, at an angle, from the palm-rest and keyboard assembly and release it from the HDMI port. Figure 5.
8 Carefully turn over the base-cover assembly. Figure 6. Removing the base cover 1 9 20 base-cover assembly Remove the I/O board.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Replace the I/O board.
2 Open the display. Figure 7. Replacing the base cover 1 3 22 display Align the HDMI slot on the base-cover assembly with the HDMI port on the palm-rest and keyboard assembly.
4 Place the palm-rest assembly on the base-cover assembly. Figure 8. Replacing the base cover 1 base-cover assembly 3 HDMI port 2 palm-rest and keyboard assembly 5 Slide the tabs on the palm-rest and keyboard assembly into the slots on the base-cover assembly and snap the base-cover assembly into place. 6 Replace the nine screws (M2.5x6) that secure the base-cover assembly to the palm-rest and keyboard assembly . 7 Replace the screw cap on the base-cover assembly.
Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
2 Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. Figure 9. Disconnecting the battery 3 1 battery cable 2 M2x3 screws (3) 3 battery 4 palm-rest and keyboard assembly Tilt the battery (applicable for configuration with hard drive only) to release the tab on the battery from the hard-drive bracket.
4 Lift the battery off the palm-rest and keyboard assembly. Figure 10. Removing the battery 5 26 1 battery 2 palm-rest and keyboard assembly 3 tab 4 hard-drive bracket Follow the step 1 procedure in “Removing the I/O board”.
6 Turn the computer over, open the display, and press the power button for five seconds to ground the system board. Figure 11.
Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Follow the step 4 procedure in “Replacing the I/O board”.
Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
4 Slide and lift the I/O board off the base cover. Figure 12.
5 Open the latch and disconnect the I/O-board cable from the I/O board. Figure 13.
Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
2 Lift the heat sink off the system board Figure 14.
Replacing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Removing the memory module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
3 Remove the memory module from the memory-module slot. Figure 15.
Replacing the memory module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Use your fingertips and lift the flap to access the memory-module slot.
4 Close the flap. Figure 16. Replacing the memory module 1 tab 2 notch 3 memory module 4 flap Post-requisites 1 Replace the heat sink. 2 Replace the battery. 3 Follow the procedure from step 2 to step 5 in “Replacing the base cover”.
Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
2 Slide and lift the hard-drive assembly off the palm-rest and keyboard assembly. Figure 17. Removing the hard disc drive module 3 1 M2x3 screws (3) 3 palm-rest and keyboard assembly 2 hard-drive assembly Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
4 Lift the hard drive from the hard-drive bracket. Figure 18.
Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
3 Lift the power-adapter port with its cable, off the palm-rest and keyboard assembly. Figure 19.
Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the power-adapter port into the slot on the palm-rest and keyboard assembly.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
4 Slide the wireless card from the wireless-card slot on the system board. Figure 20.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
5 Replace the (M2x3) screw that secures the wireless card to the palm-rest and keyboard assembly. Figure 21.
Post-requisites 1 Replace the battery. 2 Follow the procedure from step 2 to step 5 in “Replacing the base cover”. 3 Follow the step 4 procedure in “Replacing the I/O board”.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
3 Carefully peel off and lift the coin-cell battery from the palm-rest and keyboard assembly. Figure 22.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the palm-rest and keyboard assembly.
Removing the speaker WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
3 Release the rubber stubs on the speaker and lift the speaker from the palm-rest and keyboard assembly. Figure 23.
Replacing the speaker WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
3 Open the latch and disconnect the display cable from the system board. Figure 24.
4 Open the palm-rest and keyboard assembly at an angle. Figure 25. Removing the display 1 5 60 palm-rest and keyboard assembly Remove the two screws (M2.5x6) that secure the display assembly to the palmrest and keyboard assembly.
6 Slide and lift the palm-rest and keyboard assembly off the display assembly. Figure 26. Removing the display 1 palm-rest and keyboard assembly 3 display hinges (2) 2 M2.5x6 screws (2) After performing all the steps, we are left with display assembly.
Figure 27.
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
4 Disconnect the coin-cell battery cable from the system board. Figure 28. Removing the system board components 5 1 latch 2 display cable 3 display-cable bracket 4 M2x3 screw 5 speaker cable 6 coin-cell battery cable Disconnect the power-adapter port cable from the system board.
6 Open the latches and disconnect the touchpad cable and keyboard cable from the system board. Figure 29. Removing the system board components 7 66 1 power-adapter port cable 2 touchpad cable 3 latches (2) 4 keyboard cable Remove the screw (M2x2) that secures the system board to the palm-rest and keyboard assembly.
8 Lift the system board off the palm-rest and keyboard assembly. Figure 30.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Post-requisites 1 Replace the hard drive. 2 Replace the wireless card. 3 Replace the memory module. 4 Replace the heat sink. 5 Replace the battery. 6 Follow step 4 in “Replacing the I/O board”. 7 Follow step 2 to step 5 in “Replacing the base cover”.
Removing the palm-rest and keyboard assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Figure 31.
Replacing the palm-rest and keyboard assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
2 Lift the hinge caps from the display hinges. Figure 32.
3 Using your finger tips gently pry and lift the display bezel off the display backcover and antenna assembly. Figure 33.
Replacing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
2 Lift the display hinges off the display back-cover and antenna assembly. Figure 34. Removing the hinges 78 1 back-cover and antenna assembly 3 display hinges (2) 2 M2.5x2.
Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
2 Carefully turn the display panel over. Figure 35. Removing the display cable 1 M1.2x2 screws (4) 3 display back-cover and antenna assembly 2 3 Peel off the adhesive tape from the display cable. 4 Open the latch and disconnect the display cable.
5 Lift the display panel off the display back-cover and antenna assembly. Figure 36.
Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”. 2 Remove the battery.
2 Disconnect the camera cable from the camera. Figure 37.
3 Peel the display cable from the display back-cover and antenna assembly. Figure 38.
Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Adhere the display cable to the display back-cover and antenna assembly.
Removing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Figure 39.
Replacing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Downloading drivers Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page, and expand Audio. 6 Click Download to download the audio driver for your computer.
5 Scroll down the page, and expand Video. 6 Click Download to download the graphics driver for your computer. 7 After the download is complete, navigate to the folder where you saved the graphics driver file. 8 Double-click the graphics driver file icon, and follow the instructions on the screen. Table 4. Display adapter in device manager Before driver installation After driver installation Downloading the USB 3.0 driver 1 Turn on your computer. 2 Go to www.dell.com/support.
Downloading the Wi-Fi driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page, and expand Network. 6 Click Download to download the Wi-Fi driver for your computer.
6 Click Download to download the media-card reader driver for your computer. 7 After the download is complete, navigate to the folder where you saved the card reader driver file. 8 Double-click the card reader driver file icon, and follow the instructions on the screen. Table 6. Identifying media-card reader driver in device manager Before driver installation After driver installation Downloading the chipset driver 1 Turn on your computer. 2 Go to www.dell.com/support.
System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive).
Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Tab Moves to the next focus area. NOTE: For the standard graphics browser only. Esc Moves to the previous page until you view the main screen.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try again.
Main Product Name Displays the model number of your computer. Service Tag Displays the service tag of your computer. Asset Tag Displays the asset tag of your computer. CPU Type Displays the processor type. CPU Speed Displays the processor speed. CPU ID Displays the processor identification code. CPU L1 Cache Displays the processor L1 cache size. CPU L2 Cache Displays the processor L2 cache size. First HDD Displays the type of hard drive installed.
Advanced devices. USB emulation is always enabled during POST. NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. Default: Enabled USB Wake Support Allows you to enable USB devices to wake the computer from standby or to disable the USB wake support feature. NOTE: If USB PowerShare is enabled, a device connected to the USB PowerShare connector may not wake the computer.
Advanced BIOS Auto-Recovery Enable the user to recover from certain corrupted BIOS conditions. Default: Disabled Always Perform Integrity Check Enable the user to perform integrity check Battery Charge Configuration Set the battery charge settings with a preselected custom charge start and stop. Default: Adaptive Advanced Battery Charge Mode Enable Advance Battery Charge Configuration from the beginning of the day to a specified work period.
Security System Password Allows you to set the system password. The system password controls access to the computer at boot. HDD1 password Allows you to set, change or delete the hard-disk drive password. Password Change Allows you to permit or deny system password or HDD password changes. Default: Permitted Computrace Enable or disable the BIOS module interface of the optional Computrace Service from Absolute Software.
Table 11. System setup options—Exit menu Exit 102 Exit Saving Changes Allows you to exit system setup saving your changes. Save Changes Without Exit Allows you to save your changes without exiting system setup. Exit Discarding Changes Allows you to exit system setup without saving your changes. Load Optimal Defaults Allows you to restore default values for all system setup options. Discard Changes Allows you to load previous values for all system setup options.
System and setup password You can create a system password and a setup password to secure your computer. Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. CAUTION: The password features provide a basic level of security for the data on your computer.
4 Press Esc and a message prompts you to save the changes. 5 Press Y to save the changes. The computer reboots. Deleting or changing an existing system and or setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. To enter the System Setup, press F2 immediately after a power-on or reboot.
Clearing CMOS settings CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer. 1 Remove the base cover. 2 Remove the battery. 3 Disconnect the coin-cell battery. 4 Wait for one minute. 5 Connect the coin-cell battery. 6 Replace the battery. 7 Replace the base cover.
Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself.
Flashing BIOS (USB key) 1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file. 2 Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support. 3 Copy the BIOS setup program file to the bootable USB drive. 4 Connect the bootable USB drive to the computer that needs the BIOS update. 5 Restart the computer and press F12 when the Dell logo is displayed on the screen.
For more information, see Dell EPSA Diagnostic 3.0. Running the ePSA diagnostics 1 Turn on your computer. 2 As the computer boots, press the F12 key as the Dell logo appears. 3 On the boot menu screen, select the Diagnostics option. 4 Click the arrow at the bottom left corner. Diagnostics front page is displayed. 5 Click the arrow in the lower-right corner to go to the page listing. The items detected are listed.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 12. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
• • • • • Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information To locate the Me and My Dell relevant to your product, identify your product through one of the following: • • • Select Detect Product. Locate your product through the drop-down menu under View Products. Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.
