Inspiron 11 3000 Service Manual Computer Model: Inspiron 11–3169 Regulatory Model: P25T Regulatory Type: P25T002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer.............................8 Before you begin ...................................................................................... 8 Safety instructions.................................................................................... 8 Recommended tools..................................................................................9 Screw list.................................................................................................
Replacing the power and volume-buttons board.......... 22 Procedure................................................................................................22 Post-requisites........................................................................................ 22 Removing the power-adapter port............................... 23 Prerequisites............................................................................................23 Procedure.......................................................
Replacing the wireless card..........................................36 Procedure............................................................................................... 36 Post-requisites........................................................................................ 38 Removing the coin-cell battery.................................... 39 Prerequisites........................................................................................... 39 Procedure.....................................
Replacing the display assembly....................................56 Post-requisites........................................................................................ 56 Procedure............................................................................................... 56 Removing the system board.........................................58 Prerequisites........................................................................................... 58 Procedure.........................................
Replacing the display hinges........................................ 74 Procedure................................................................................................74 Post-requisites.........................................................................................74 Removing the camera.................................................. 75 Prerequisites............................................................................................75 Procedure..................................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer. – Windows 10: Click Start → Power → Shut down. – Windows 8.1: On the Start screen, Click the power icon – Windows 7: Click Start → Shut down. → Shut down.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet. CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean. CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
Screw list Component Secured to Screw type Quantity LCD module LCD cover M2L2.5 2 Hinge plate Cover M2.5L2.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 12 Close the display and turn the computer over.
2 Using a plastic scribe, remove the screw cover located at the center of the base cover.
3 Remove the screws that secure the base cover to the palmrest and keyboard assembly.
4 Using a plastic scribe, pry the base cover from the palmrest and keyboard assembly.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
3 Lift the battery off the palmrest and keyboard assembly. 1 battery cable 2 screw 3 battery 4 palmrest and keyboard assembly 4 Turn the computer over. 5 Press and hold the power button for 5 seconds to ground the system board.
Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw hole on the battery with the screw hole on the palmrest and keyboard assembly.
Removing the power and volumebuttons board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
3 Using a plastic scribe, pry the power and volume-buttons board, along with its cable, off the palmrest and keyboard assembly. 1 power and volume-buttons board cable 2 latch 3 tape 4 plastic scribe 5 power and volume-buttons board 6 palmrest and keyboard assembly Prerequisites 1 Remove the base cover. 2 Remove the battery.
Replacing the power and volumebuttons board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 24 Lift the power-adapter port with its cable, off the palmrest and keyboard assembly.
Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites 1 Replace the battery. 2 Replace the base cover.
Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
4 Lift the hard-drive assembly off the palmrest and keyboard assembly. NOTE: The images in this chapter may differ from your computer depending on the processor you ordered. 5 1 screws (3) 3 palmrest and keyboard assembly 2 hard-drive assembly Remove the screws that secure the hard-drive bracket to the hard drive.
6 28 Lift the hard drive from the hard-drive bracket.
Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
Procedure 1 Open the latches and disconnect the I/O-board cable, power and volumebuttons board cable, and sensor board cables from the I/O board.
2 3 32 Remove the screws that secure the I/O board to the palmrest and keyboard assembly. 1 screws (2) 3 palmrest and keyboard assembly 2 I/O board Lift the I/O board off the palmrest and keyboard assembly.
Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the I/O board on the palmrest and keyboard assembly.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
4 Slide the wireless card from the wireless-card slot on the system board.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
6 Align the screw hole on the wireless-card bracket with the screw hole on the wireless card and tighten the captive screw that secures the wireless-card bracket to the wireless card, The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
Post-requisites 1 Replace the battery. 2 Replace the base cover.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
3 4 40 Open the latch and disconnect the I/O-board cable from the system board. 1 routing guide 2 antenna cable 3 I/O-board cable 4 latch 5 coin-cell battery cable Turn the I/O-board cable over to expose the coin-cell battery.
5 Pry the coin-cell battery from the palm-rest assembly.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 44 Release the speakers from the alignment posts and lift the speakers off the palmrest and keyboard assembly.
Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 4 Turn the keyboard cable over and place it on the system board. 1 tapes 2 touch-pad cable 3 latch 4 touch pad 5 keyboard cable Remove the screws that secure the touch pad to the palmrest and keyboard assembly.
5 48 Slide and remove the touch pad away from the palmrest and keyboard assembly.
Replacing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Slide the tabs on the touch pad into the slots on the palmrest and keyboard assembly.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
4 Open the latch and disconnect the display cable. 1 screw 2 display-cable bracket 3 display cable 4 tape 5 latch 5 Open the latch and disconnect the sensor-board cable from the I/O board. 6 Remove the antenna cable from the routing guide on the right speaker.
7 52 Open the latch and disconnect the I/O-board cable from the system board.
8 Peel the tapes off the display hinges.
9 Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. 1 palm-rest assembly 2 display assembly 10 Place the computer face down on a flat surface. 11 Remove the screws that secure the display assembly to the palmrest and keyboard assembly.
12 Lift the display assembly off the palmrest and keyboard assembly.
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites 1 Replace the wireless card. 2 Replace the battery. 3 Replace the base cover.
10 Align the screw hole on the display-cable bracket with the screw hole on the system board. 11 Replace the screw that secures the display-cable bracket to the system board.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
2 3 Disconnect the coin-cell battery and speaker cables from the system board. 1 I/O-board cable 2 latch 3 coin-cell battery cable 4 speaker cable 5 system board Remove the screw that secures the display-cable bracket to the system board and lift the display-cable bracket off the system board.
4 Disconnect the display cable from the system board. 1 screw 2 display-cable bracket 3 display cable 4 tape 5 latch 6 system board 5 Open the latch and disconnect the touch-pad cable from the system board. 6 Open the latch and disconnect the keyboard cable from the system board.
7 8 Disconnect the power-adapter port cable from the system board. 1 system board 2 power-adapter port cable 3 latch 4 touch-pad cable 5 keyboard cable Remove the screw that secures the system board to the palmrest and keyboard assembly.
9 Lift the system board off the palmrest and keyboard assembly.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Post-requisites 1 Follow the procedure from step 3 to step 4 in “Replacing the hard drive”. 2 Replace the wireless card. 3 Replace the battery. 4 Replace the base cover. Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.
Removing the palm rest and keyboard assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
1 66 palmrest and keyboard assembly
Replacing the palm rest and keyboard assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
3 Using a plastic scribe, pry the display panel off the display-back cover.
Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
Procedure 1 2 72 Peel the tapes and remove the antenna cables from the routing guide on the hinge cover. 1 antenna cables (2) 3 hinge cover (2) 2 tape Remove the screws that secure the display hinges to the display back-cover and antenna assembly.
3 Lift the display hinges off the display back-cover and antenna assembly.
Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
3 4 76 Peel the tape that secures the display cable to the display panel. 1 display panel 2 latch 3 display cable 4 tape Using a plastic scribe, pry the camera off the display-back cover.
5 Turn over the camera and disconnect the camera cable from the camera.
Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the camera cable to the camera.
Removing the sensor board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
2 80 Using a plastic scribe, pry the sensor board off the display-back cover.
Replacing the sensor board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the sensor board on the display-back cover and snap the sensor board into place.
Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Select the operating system installed on your computer.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and services www.dell.com Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1 Help + Tips app Accessing help in Windows 8, Windows 8.1, and Windows 10 In Windows search, type Help and Support, and press Enter. Accessing help in Windows 7 Click Start → Help and Support.
Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
