Inspiron 11 3000 Service Manual Computer Model: Inspiron 11–3162/3164 Regulatory Model: P24T Regulatory Type: P24T001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents Before working inside your computer............................ 9 Before you begin ...................................................................................... 9 Safety instructions.................................................................................... 9 Recommended tools................................................................................ 10 Screw list..................................................................................................
Replacing the I/O board...............................................28 Procedure............................................................................................... 28 Post-requisites........................................................................................ 28 Removing the memory module.....................................29 Prerequisites........................................................................................... 29 Procedure........................................
Replacing the power-adapter port............................... 42 Procedure............................................................................................... 42 Post-requisites........................................................................................ 42 Removing the wireless card......................................... 43 Prerequisites........................................................................................... 43 Procedure.........................................
Replacing the display assembly....................................59 Procedure............................................................................................... 59 Post-requisites........................................................................................59 Removing the system board........................................ 60 Prerequisites........................................................................................... 60 Procedure..........................................
Replacing the display hinges........................................ 75 Procedure............................................................................................... 75 Post-requisites........................................................................................ 75 Removing the display panel..........................................76 Prerequisites........................................................................................... 76 Procedure....................................
Getting help and contacting Dell..................................88 Self-help resources................................................................................. 88 Contacting Dell.......................................................................................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer. – Windows 10: Click Start → Power → Shut down. – Windows 8.1: On the Start screen, Click the power icon – Windows 7: Click Start → Shut down. → Shut down.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet. CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean. CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
Screw list Component Secured to Screw type Quantity Base cover assembly Palm rest and keyboard assembly M2.
Component Secured to Screw type Quantity Display hinges Display backcover and antenna assembly M2.5x2.5 4 Display panel Display backcover and antenna assembly M1.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Close the display and turn the computer over.
3 Remove the screws that secure the base-cover assembly to the palm-rest and keyboard assembly.
4 Pry loose the left side of the base-cover assembly from the palm rest and keyboard assembly.
5 Slide the base-cover assembly to the right and release it from the HDMI and USB ports.
6 Carefully turn over the base-cover assembly. 1 7 18 base-cover assembly Remove the I/O board.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Replace the I/O board.
Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
2 3 Remove the screws that secure the battery to the palm rest and keyboard assembly. 1 battery cable 2 screws (3) 3 battery 4 palm rest and keyboard assembly Tilt the battery (applicable for configuration with hard drive only) to release the tab on the battery from the hard-drive bracket.
4 5 22 Lift the battery off the palm rest and keyboard assembly. 1 battery 2 palm rest and keyboard assembly 3 tab 4 hard-drive bracket Follow the step 1 procedure in “Removing the I/O board”.
6 Turn the computer over, open the display, and press the power button for five seconds to ground the system board.
Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Follow the step 4 procedure in “Replacing the I/O board”.
Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
4 26 Slide and lift the I/O board off the base cover.
5 Open the latch and disconnect the I/O-board cable from the I/O board.
Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the memory module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
2 30 Remove the memory module from the memory-module slot.
Replacing the memory module WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the notch on the memory module with the tab on the memory-module slot.
2 Slide the memory module firmly into the memory-module slot at an angle and press it down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. 1 memory module 2 memory-module slot 3 notch 4 tab Post-requisites 1 Replace the battery. 2 Follow the procedure from step 2 to step 5 in “Replacing the base cover”.
Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
2 3 34 Slide and lift the hard-drive assembly off the palm rest and keyboard assembly. 1 screws (3) 3 palm rest and keyboard assembly 2 hard-drive assembly Remove the screws that secure the hard-drive bracket to the hard drive.
4 Lift the hard drive from the hard-drive bracket.
Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Removing the eMMC-card assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
2 38 Slide and lift the eMMC-card assembly off the palm rest and keyboard assembly.
Replacing the eMMC-card assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
3 Lift the power-adapter port with its cable, off the palm rest and keyboard assembly.
Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the power-adapter port into the slot on the palm rest and keyboard assembly.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
4 44 Slide the wireless card from the wireless-card slot on the system board.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
5 46 Replace the screw that secures the wireless card to the palm rest and keyboard assembly.
Post-requisites 1 Replace the battery. 2 Follow the procedure from step 2 to step 5 in “Replacing the base cover”. 3 Follow the step 4 procedure in “Replacing the I/O board”.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
3 Carefully peel off and lift the coin-cell battery from the palm rest and keyboard assembly.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the palm rest and keyboard assembly.
Removing the speaker WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
3 52 Release the rubber stubs on the speaker and lift the speaker from the palm rest and keyboard assembly.
Replacing the speaker WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
3 Open the latch and disconnect the display cable from the system board.
4 Open the palm rest and keyboard assembly at an angle. 1 5 56 palm rest and keyboard assembly Remove the screws that secure the display assembly to the palm rest and keyboard assembly.
6 Slide and lift the palm rest and keyboard assembly off the display assembly. 1 palm rest and keyboard assembly 3 display hinges (2) 2 screws (2) After performing all the steps, we are left with display assembly.
1 58 display assembly
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
4 5 Disconnect the coin-cell battery cable from the system board. 1 latch 2 display cable 3 display-cable bracket 4 screw 5 speaker cable 6 coin-cell battery cable Disconnect the power-adapter port cable from the system board.
6 7 62 Open the latches and disconnect the touch-pad cable and keyboard cable from the system board. 1 power-adapter port cable 2 touch-pad cable 3 latches (2) 4 keyboard cable Remove the screw that secures the system board to the palm rest and keyboard assembly.
8 Lift the system board off the palm rest and keyboard assembly.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Post-requisites 1 Replace the hard drive or eMMC-card assembly. 2 Replace the wireless card. 3 Replace the memory module. 4 Replace the battery. 5 Follow step 4 in “Replacing the I/O board”. 6 Follow step 2 to step 5 in “Replacing the base cover”.
Removing the palm rest and keyboard assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
1 palm rest and keyboard assembly 67
Replacing the palm rest and keyboard assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
2 Lift the hinge caps from the display hinges.
3 Using your finger tips gently pry and lift the display bezel off the display backcover and antenna assembly.
Replacing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
2 Lift the display hinges off the display back-cover and antenna assembly.
Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”.
2 Carefully turn the display panel over. 1 screws (4) 3 display back-cover and antenna assembly 2 3 Peel off the adhesive tape from the display cable. 4 Open the latch and disconnect the display cable.
5 78 Lift the display panel off the display back-cover and antenna assembly.
Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Follow the procedure from step 1 to step 6 in “Removing the base cover”. 2 Remove the battery.
2 Disconnect the camera cable from the camera.
3 Peel the display cable from the display back-cover and antenna assembly.
Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Adhere the display cable to the display back-cover and antenna assembly.
Removing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
1 display back-cover and antenna assembly 85
Replacing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Select the operating system installed on your computer.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and services www.dell.com Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1 Help + Tips app Accessing help in Windows 8, Windows 8.1, and Windows 10 In Windows search, type Help and Support, and press Enter. Accessing help in Windows 7 Click Start → Help and Support.
Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
