Dell EMC PowerEdge R350 Installation and Service Manual Regulatory Model: E77S Regulatory Type: E77S001 December 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: About this document.................................................................................................... 7 Chapter 2: PowerEdge R350 system overview............................................................................... 8 Front view of the system...................................................................................................................................................8 Rear view of the system...................................................
Installing the intrusion switch....................................................................................................................................31 Drive backplane..................................................................................................................................................................32 Drive backplane.......................................................................................................................................................
Installing a power supply unit blank.........................................................................................................................75 Power interposer board................................................................................................................................................... 75 Removing the power interposer board...................................................................................................................
Chapter 9: Documentation resources.........................................................................................
1 About this document This document provides an overview about the system, information about installing and replacing components, diagnostic tools, and guidelines to be followed while installing certain components.
2 PowerEdge R350 system overview The PowerEdge R350 system is a 1U server that supports: ● One Intel Xeon E-2300 series processor or one Intel Pentium processor ● Four DDR4 DIMM slots ● Two redundant AC power supply units ● Up to four 3.5-inch SAS/SATA hot-plug drives ● Up to eight 2.5-inch SAS/SATA hot-plug drives NOTE: All instances of SAS, SATA drives are seen as drives in this document, unless specified otherwise. For more information about supported drives, see the www.dell.com/poweredgemanuals.
Figure 2. Front view of 4 x 3.5-inch drive system Table 2. Features available on the front of the system Item Ports, panels, and slots Icon Description 1 Left control panel with iDRAC reset button 2 Optical drive N/A Enables you to install optical drive that is supported on your system. 3 Drive N/A Enables you to install drives that are supported on your system. 4 Right control panel N/A Contains the power button, USB port, iDRAC Direct micro port, and the iDRAC Direct status LED.
Table 3. Rear view of the system (continued) Item Ports, panels, or slots Icon Description 6 Power supply unit (PSU 2) Indicates the PSU. 7 Power supply unit (PSU 1) Indicates the PSU. 8 System ID button Press the system ID button: ● To locate a particular system within a rack. ● To turn the system ID on or off. To reset iDRAC, press and hold the button for more than 16 seconds. NOTE: ● To reset iDRAC using system ID, ensure that the system ID button is enabled in the iDRAC setup.
Inside the system Figure 4. Inside the system 1. 3. 5. 7. 9. 11. Optical drive Intrusion switch Butterfly riser PSU 1 and PSU 2 System board fPERC module 2. 4. 6. 8. 10. 12. Drive backplane Power interposer board BOSS module Heat sink Cooling fan Information tag Locating the Express Service Code and Service Tag The unique Express Service Code and Service Tag are used to identify the system.
Figure 5. Locating the Express Service Code and Service tag 1. 2. 3. 4. 5. Information tag (front view) Information tag (back view) OpenManage Mobile (OMM) label iDRAC MAC address and iDRAC secure password label Service Tag, Express Service Code, QRL label The Mini Enterprise Service Tag (MEST) label is located on the rear of the system that includes the Service Tag (ST), Express Service Code (Exp Svc Code), and Manufacture Date (Mfg. Date).
Figure 7. Memory information Figure 8.
Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineeringDocs_Documents/en/rail-rack-matrix.pdf. The document provides the information that is listed below: ● ● ● ● 14 Specific details about rail types and their functionalities.
3 Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell EMC system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: • • • Setting up the system iDRAC configuration Resources to install operating system Setting up the system Perform the following steps to set up the system: Steps 1. Unpack the system. 2. Install the system into the rack.
Table 4. Interfaces to set up iDRAC IP address (continued) Interface Documentation links go to https://www.dell.com/poweredgemanuals > Product Support page of your system > Documentation. NOTE: To determine the most recent iDRAC release for your platform and for latest documentation version, see KB article https://www.dell.com/support/article/ sln308699. OpenManage Deployment Toolkit Dell EMC OpenManage Deployment Toolkit User's Guide available at https://www.dell.
You can also access iDRAC using automation tool - Redfish API. For more information, see the Integrated Dell Remote Access Controller User's Guide Redfish API Guide available at https://developer.dell.com. Resources to install operating system If the system is shipped without an operating system, you can install a supported operating system by using one of the resources provided in the table below.
Table 7. Options to download and install OS drivers Option Documentation Dell EMC support site Downloading drivers and firmware section. iDRAC virtual media Integrated Dell Remote Access Controller User's Guide at https://www.dell.com/idracmanuals or for system specific Integrated Dell Remote Access Controller User's Guide, go to https://www.dell.com/poweredgemanuals > Product Support page of your system > Documentation .
4 Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell EMC system.
Table 8. Configuration validation error (continued) Error Description Possible cause and recommendations Example missing element (cable, risers, etc). Comm Error A configuration element is not responding to iDRAC using the management interface while running an inventory check. System management sideband communication Comm Error: Backplane 2 Unplug AC Power, reseat the element and replace the element if the problem persists.
5 Installing and removing system components Topics: • • • • • • • • • • • • • • • • • • • • • • • • • • • Safety instructions Before working inside your system After working inside your system Recommended tools Optional front bezel System cover Air shroud Cooling fans Intrusion switch Drive backplane Cable routing Drives Optional optical drive System memory Processor and heat sink Expansion cards and expansion card risers Optional BOSS S2 card System battery Front mounting front PERC module Optional intern
CAUTION: To ensure proper operation and cooling, all system bays and fans must always be populated with a component or a blank. NOTE: While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same firmware and configuration of the replaced one. For updating to the latest firmware and changing the configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals.
● Needle-nose pliers Optional front bezel NOTE: LCD panel is optional on the front bezel. If the front bezel has an LCD panel, see LCD panel section. Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Keep the bezel key handy. NOTE: The bezel key is part of the LCD bezel package. Steps 1. Unlock the bezel. 2.
Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package. Steps 1. Align and insert the tabs on the bezel into the slots on the system. 2. Press the bezel until the release button clicks in place. 3. Lock the bezel. Figure 10.
2. Lift the release latch until the system cover slides back. 3. Lift the cover from the system. Figure 11. Removing the system cover Next steps Replace the system cover. Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Ensure that all internal cables are connected and routed properly, and no tools or extra parts are left inside the system. Steps 1.
Figure 12. Installing the system cover Next steps Follow the procedure listed in After working inside your system.
Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps Hold the air shroud at both ends and lift the air shroud out of the system. Figure 13. Removing the air shroud Next steps Replace the air shroud.
Figure 14. Installing the air shroud Next steps Follow the procedure listed in After working inside your system. Cooling fans Removing a cooling fan Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the air shroud. Move the cables out of way to access the fan cable connector on the system board. NOTE: Observe the fan cable routing or make a note on the fan cable routing. Steps 1.
Figure 15. Removing a cooling fan Next steps Replace a fan. Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Lower the cooling fan into the cage until it is seated firmly. 2. Press the release tabs on the fan cable connector and connect the cable to the system board. NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
Figure 16. Installing a cooling fan Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. Intrusion switch This is a service technician replaceable part only. Removing the intrusion switch module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the air shroud. Steps 1.
Figure 17. Removing the intrusion switch module Next steps Replace the intrusion switch. Installing the intrusion switch Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the air shroud. Steps 1. Align and insert the intrusion switch module until it is firmly seated in the slot on the system. 2. Using the Phillips #1 screwdriver, tighten the screw securing the intrusion switch module. 3.
Figure 18. Installing the intrusion switch Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. Drive backplane This is a service technician replaceable part only. Drive backplane Depending on your system configuration, the drive backplanes supported for R350 system are listed here: Table 11. Supported backplane options for R350 system System PowerEdge R350 Figure 19. 4 x 3.5-inch drive backplane 1.
Figure 20. 8 x 2.5-inch drive backplane 1. BP_PWR_1 (backplane power and signal cable to PIB) 2. BP_DST_SA1 (SAS/SATA connector) 3. BP_PWR_CTRL (backplane power) Removing the backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, remove the drives from the system before removing the backplane. CAUTION: Note the number of each drive and temporarily label them before you remove the drive so that you can reinstall them in the same location.
Figure 21. Removing the backplane Next steps Replace the drive backplane. Installing the drive backplane Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove all the drives. NOTE: To avoid damaging the backplane, ensure to move the control panel cables from the cable routing clips before removing the backplane.
Figure 22. Installing the drive backplane Next steps 1. 2. 3. 4. Reconnect all the disconnected cables to the backplane. Install all the drives. Install the air shroud. Follow the procedure listed in After working inside your system. Cable routing Figure 23. Cable routing - 4 x 3.
Table 12. Connector descriptions for 4 x 3.5-inch drive SAS or SATA backplane From To BP_PWR_1 (backplane power connector) SIG_PWR_1 (PIB board power connector) BP_DST_SA1 (backplane SATA connector, cable marking BP SA1) CTRL_SRC_SA1 (Signal connector on the PERC) Figure 24. Cable routing - 4 x 3.5-inch drive SAS or SATA backplane with butterfly riser, BOSS card Table 13. Connector descriptions for 4 x 3.
Figure 25. Cable routing - 4 x 3.5-inch drive SAS or SATA backplane with fPERC, and BOSS card Table 14. Connector descriptions for 4 x 3.
Table 15. Connector descriptions for 8 x 2.5-inch drive SATA backplane with internal PERC From To BP_PWR_1 (backplane power connector) SIG_PWR_1 (PIB power connector) BP_DST_SA1 (backplane SATA connector, cable marking BP SA1) CTRL_SRC_SA1 (Signal connector on the PERC) Figure 27. Cable routing - 8 x 2.5-inch drive SAS or SATA backplane with PIB Table 16. Connector descriptions for 8 x 2.
Figure 28. Cable routing - 8 x 2.5-inch drive SAS or SATA backplane with control panel Table 17. Connector descriptions for 8 x 2.5-inch drive SAS or SATA backplane with control panel From To J_PWR_1 (BOSS card connector) SL2_PCH_PA2 (signal connector on the system board, cable marking SL2_PCH_PA2) LEFT EAR (LEFT EAR connector) LEFT_LED (LEFT_LED connector) RIGHT_EAR (RIGHT_EAR connector) CTRL_PNL (Control panel connector) Drives Removing the drive carrier Prerequisites 1.
Figure 29. Removing a drive carrier Next steps Install a drive carrier or drive blank. Installing the drive carrier Prerequisites CAUTION: Before removing or installing a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion. CAUTION: Combining SAS and SATA drives in the same RAID volume is not supported.
Figure 30. Installing a drive carrier Next steps If removed, install the front bezel. Removing the drive from the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Steps 1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier. NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive) screwdriver to remove the drive. 2. Lift the drive out of the drive carrier.
Figure 31. Removing the drive from the drive carrier Next steps Install the drive into the drive carrier. Installing the drive into the drive carrier Prerequisites Follow the safety guidelines listed in the Safety instructions NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs. Steps 1. Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier. 2.
Figure 32. Installing a drive into the drive carrier Next steps Install the drive carrier. Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots. Steps Press the release button, and slide the drive blank out of the drive slot. Figure 33.
Installing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. Steps Slide the drive blank into the drive slot until the release button clicks into place. Figure 34. Installing a drive blank Next steps If removed, install the front bezel. Optional optical drive This is a service technician replaceable part only. Removing the optical drive The procedure for removing an optical drive and optical drive blank is the same.
Figure 35. Removing the optical drive Next steps 1. Replace the optical drive. NOTE: Blanks must be installed in empty optical drive slots to maintain FCC certification of the system. The blanks also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Installing the optical drive The procedure is the same for installing an optical drive and optical drive blank. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2.
Figure 36. Installing the optical drive 3. Connect the power and data cables to the connectors on the system board. Next steps 1. If removed, install the front bezel. 2. Follow the procedure listed in After working inside your system. System memory System memory guidelines The PowerEdge R350 system supports DDR4 Unregistered DIMMs (UDIMMs). System memory holds the instructions that are run by the processor. Your system contains four memory sockets organized into two memory channels for the processor.
Figure 37. Memory socket location Table 19. Supported memory matrix DIMM type Rank Capacity DIMM rated voltage and speed Operating speed for DIMMs per Channel (DPC) UDIMM 1R 8 GB / 16 GB DDR4 (1.2 V), 3200 MT/s 3200 MT/s 2R 32 GB DDR4 (1.2 V), 3200 MT/s 3200 MT/s General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
● In Optimizer Mode, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory performance. NOTE: DIMM speed is limited to 2933 MT/s when mixing dual rank DIMMs with single rank or dual rank DIMMs in the same channel. Table 20. Memory population rules Processor Configuration Memory population Memory population information Single processor Optimizer (Independent channel) population order A{1}, A{2}, A{3}, A{4} 1, 2, 3, 4 DIMMs are allowed.
Figure 38. Removing a memory module Next steps 1. Replace the memory module. 2. If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is similar to that of the memory module. NOTE: When operating your system with single processor, install memory module blanks in processor 2 memory sockets. . Installing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2.
CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory module evenly. 4. Press the memory module with your thumbs until the ejectors firmly click into place. When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules installed. Figure 39. Installing a memory module Next steps 1. Install the air shroud. 2.
a. b. c. d. Loosen the first screw three turns. Loosen the screw diagonally opposite to the screw you loosened first. Repeat the procedure for the remaining two screws. Return to the first screw to loosen it completely. 2. Lift the heat sink from the system. Figure 40. Removing the heat sink Next steps Remove the processor . Installing the heat sink Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3.
Figure 41. Applying thermal grease on top of the processor 3. Place the heat sink onto the processor with the cable end facing the drive carrier. 4. Align the screws on the heat sink with the standoff screws on the system board. 5. Using a Phillips #2 screwdriver, tighten the screws in the following order to secure the heat sink to the system board. a. Tighten the first screw three turns. b. Tighten the screw diagonally opposite to the screw you loosened. 6.
Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. Removing the processor Prerequisites WARNING: The processor will be hot to touch for some time after the system has been powered down. Allow the processor to cool before removing it. CAUTION: The processor is held in its socket under strong pressure. If the release lever is not held firmly, it can spring up suddenly.
Installing the processor Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions. 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the processor. Steps 1. Align the pin 1 indicator of the processor with the triangle on the socket and place the processor on the socket.
Expansion card installation guidelines Figure 45. Expansion card slot connectors 1. Internal PERC connector 2. Butterfly riser connector The following table describes the expansion card riser configurations: Table 21.
Figure 46. Butterfly riser 1. Slot 2 (Low profile) (x16 connector) 2. Slot 1 (Low profile) (x8 connector) NOTE: The expansion-card slots are not hot-swappable. To ensure proper cooling and mechanical fit, the following table provides guidelines for installing expansion cards. The expansion cards with the highest priority should be installed first using the slot priority indicated. All the other expansion cards should be installed in the card priority and slot priority order. Table 22.
2. Follow the procedure listed in the Before working inside your system. 3. Remove the air shroud. Steps For butterfly riser, holding the touch points, lift the expansion card riser from the riser connector on the system board. Figure 47. Removing the butterfly riser Next steps Replace the expansion card riser. Installing the expansion card risers Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions.
Figure 48. Installing the butterfly riser Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. 3. Install any device drivers required for the card as described in the documentation for the card. Removing expansion card from the expansion card riser Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the air shroud.
Figure 49. Removing an expansion card from riser 2. Install a filler bracket if the expansion card is not being replaced. Close the card retention latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. NOTE: The numbers on the image do not depict the exact steps.
Installing an expansion card into the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If installing a new expansion card, unpack it and prepare the card for installation. NOTE: For instructions, see the documentation accompanying the card. Steps 1. If installed, remove the filler bracket. NOTE: Store the filler bracket for future use.
Figure 52. Installing an expansion card into a riser Next steps 1. 2. 3. 4. If applicable, connect the cables to the expansion card. Install the air shroud. Follow the procedure listed in After working inside your system. Install any device drivers required for the card as described in the documentation for the card.
Figure 53. Removing the BOSS S2 card carrier 3. Using the Phillips #1 screwdriver, remove the screw. 4. Slide the BOSS module out until it is unlocked and remove it from the chassis. Figure 54. Removing the BOSS S2 module 5. Disconnect the BOSS power cable and the BOSS signal cable from the system board. 6. Using the Phillips #1 screwdriver remove the two screws that secure the BOSS S2 module to the BOSS module bay. 7. Slide out the BOSS S2 module from the BOSS module bay.
Figure 55. Removing the BOSS S2 module Next steps 1. Replace the BOSS S2 module. Installing the BOSS S2 module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If required, remove the air shroud. Steps 1. Install the BOSS S2 module into the BOSS module cage. 2. Using the Phillips #1 screwdriver, secure the BOSS S2 module on the BOSS module bay with the two screws. Figure 56.
3. Connect the BOSS power cable and the BOSS signal cable to the system board. 4. Connect the BOSS module to the chassis by aligning with unlock sign. 5. Slide the BOSS S2 module in to the bay until it is firmly locked. 6. Using the Phillips #1 screwdriver, tighten the screw. Figure 57. Installing the BOSS S2 module 7. Slide the BOSS S2 card carrier into the BOSS S2 module slot. 8. Close the BOSS S2 card carrier release latch to lock the carrier in place. Figure 58.
System battery This is a service technician replaceable part only. Replacing the system battery Prerequisites WARNING: A new battery can explode if it is installed incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. For more information, see the Safety instructions documentation that is shipped with your system. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions.
Figure 60. Installing the system battery Next steps 1. If applicable, Install the expansion card riser and connect the cables to the expansion card(s). 2. Follow the procedure listed in the After working inside your system. 3. Confirm that the battery is operating properly, by performing the following steps: a. Enter the System Setup, while booting, by pressing F2. b. Enter the correct time and date in the System Setup Time and Date fields. c. Exit the System Setup. d.
Figure 61. Removing the front mounting front PERC module Next steps Replace the front mounting front PERC module. Installing the front mounting front PERC module Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. If installed, remove the air shroud. Route the cable properly to prevent the cable from being pinched or crimped. Steps 1. Connect the PERC cable to the front PERC module. 2.
Figure 62. Installing the front mounting front PERC module Next steps 1. Reconnect all the required cables. 2. If removed, install the air shroud. 3. Follow the procedure listed in After working inside your system. Removing the PERC card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the expansion card riser. Steps 1. Using Phillips #2 screw driver, remove the two screws. 2.
Figure 63. Removing the PERC card Next steps 1. Replace the PERC card. Installing the PERC card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the expansion card riser. Steps 1. Connect the PERC cable. 2. Hold the metal holder and align golden finger with socket. Slide the PERC card till it is firmly seated in place. 3. Using Phillips #2 screw driver, tighten the two screws from the fan cage.
Figure 64. Installing the PERC card Next steps 1. Install the expansion card riser. 2. Follow the procedure listed in After working inside your system. Optional internal USB card NOTE: To locate the internal USB port on the system board, see the System board jumpers and connectors section. Removing the optional internal USB card Prerequisites CAUTION: To avoid interference with other components in the server, the maximum permissible dimensions of the USB memory key are 15.9 mm width x 57.
Figure 65. Removing the internal USB card Next steps Replace the internal USB card. Installing the internal USB card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Connect the USB key to the internal USB card. 2. Align the internal USB card with the connector on the system board and press firmly until the internal USB card is seated.
Figure 66. Installing the internal USB card Next steps 1. Follow the procedure listed in After working inside your system. 2. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key. Power supply unit NOTE: While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same firmware and configuration of the replaced one.
Removing a power supply unit Prerequisites CAUTION: The system requires one power supply unit (PSU) for normal operation. On power-redundant systems, remove and replace only one PSU at a time in a system that is powered on. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Disconnect the power cable from the power outlet and from the PSU you intend to remove. Remove the cable from the strap on the PSU handle.
Figure 68. Installing a power supply unit Next steps 1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at https://www.dell.com/poweredgemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.
Figure 69. Removing a power supply unit blank Next steps Replace the PSU or PSU blank. Installing a power supply unit blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. NOTE: Install the power supply unit (PSU) blank only in the second PSU bay. 2. Remove the PSU. Steps Align the PSU blank with the PSU bay and push it into the PSU bay until it clicks into place. Figure 70.
2. 3. 4. 5. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove the PSU or PSU blank. Disconnect the cables that are connected to power interposer board (PIB). Steps 1. Pull the plunger up and move back to release hook. 2. Lift the PIB away from the system. Figure 71. Removing the power interposer board Next steps Replace the power interposer board. Installing the power interposer board Prerequisites 1.
Figure 72. Installing the power interposer board 3. Reconnect all the required cables. Next steps 1. Install the PSU. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Optional IDSDM module Removing the IDSDM module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If you are replacing the IDSDM card, remove the MicroSD cards.
Figure 73. Removing the IDSDM module Next steps Replace the IDSDM module. Installing the IDSDM module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Locate the IDSDM connector on the system board. To locate IDSDM, see the System board jumpers and connectors section. 2. Align IDSDM module with the connector on the system board. 3.
Figure 74. Installing the IDSDM module Next steps 1. Install the MicroSD cards. NOTE: Install the MicroSD cards back into their original slots according to the labels you marked on the cards before removing. 2. Follow the procedure listed in the After working inside your system. MicroSD card Removing the MicroSD card Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud.
Figure 75. Removing the MicroSD card Next steps Replace the MicroSD cards. Installing the MicroSD card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. NOTE: To use an MicroSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup. NOTE: Ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal. Steps 1.
Figure 76. Installing the MicroSD card Next steps 1. Install the IDSDM module. 2. Install the air shroud. 3. Follow the procedure listed in the After working inside the system. System board This is a service technician replaceable part only. Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Be sure to create and safely store this recovery key.
Steps 1. Using the system board holder, slide the system board toward the front of the chassis. 2. Incline the system board at an angle and lift the system board out of the chassis. Figure 77. Removing the system board Next steps Install the system board. Installing the system board Prerequisites NOTE: Before replacing the system board, replace the old iDRAC MAC address label on the Information tag with the iDRAC MAC address label of the replacement system board. 1.
Figure 78. Installing the system board Next steps 1. Replace the following components: a. Trusted Platform Module (TPM) NOTE: The TPM Module must be replaced only while installing new system board. 2. 3. 4. 5. b. IDSDM module c. Internal USB key d. Heat sink e. Processor f. M.2 BOSS riser g. Expansion card risers h. Expansion cards i. Connect the fan cables j. Memory modules k. Air shroud Reconnect all cables to the system board.
Restoring the system using Easy Restore The Easy Restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. All data is backed up in a backup flash device automatically. If BIOS detects a new system board, and the service tag in the backup flash device, BIOS prompts the user to restore the backup information.
CAUTION: The TPM plug-in module is cryptographically bound to that particular system board after it is installed. When the system is powered on, any attempt to remove an installed TPM plug-in module breaks the cryptographic binding, and the removed TPM cannot be installed on another system board. Ensure any keys you have stored on the TPM have been securely transferred. Steps 1. Locate the TPM connector on the system board. For more information, see System board connectors. 2.
6. Restart your system. Initializing the TPM 2.0 for users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On. 4. Save the settings. 5. Restart your system. Control panel This is a service technician replaceable part only. Removing the left control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2.
Figure 80. Removing the left control panel Next steps Replace the left control panel. Installing the left control panel Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the front bezel. Remove the air shroud. Steps 1. Route the control panel cable through the cable clip, the guide slots in the system and connector on system board.
Figure 81. Installing the left control panel Next steps 1. Install the air shroud. 2. Install the front bezel. 3. Follow the procedure listed in After working inside your system. Removing the right control panel Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the front bezel. Remove the air shroud. Steps 1.
Figure 82. Removing the right control panel Next steps Replace the right control panel. Installing the right control panel Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the front bezel. Remove the air shroud. Steps 1. Route the control panel cable through the latch, side wall of the system, and then slide the cable into the clip.
Figure 83. Installing the right control panel Next steps 1. Install the air shroud. 2. Install the front bezel. 3. Follow the procedure listed in After working inside your system.
6 Jumpers and connectors This section provides essential and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must be able to identify the connectors on the system board. Topics: • • • System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 84.
5. DIMM slots 6. Sytem power connector 7. SATA ODD 8. SATA 0-3 9. Fan 4 10. Fan 3 11. BOSS power 12. BOSS 13. TPM 14. Fan 2 15. Left control panel 16. Intrusion connector 17. IDSDM 18. System battery 19. Fan 1 20. Right control panel 21. PIB connector 22. HDD and ODD power 23. PWRD_EN and NVRAM_CLR jumper System board jumper settings For information about resetting the password jumper to disable a password, see the Disabling a forgotten password section. Table 23.
Steps 1. Power off the system and all attached peripherals. Disconnect the system from the electrical outlet, and disconnect the peripherals. 2. Remove the system cover. 3. Move the jumper on the system board from pins 2 and 4 to pins 4 and 6. 4. Replace the system cover. NOTE: The existing passwords are not disabled (erased) until the system boots with the jumper on pins 4 and 6. However, before you assign a new system and/or setup password, you must move the jumper back to pins 2 and 4.
7 System diagnostics and indicator codes This section describes the diagnostic indicators on the system front panel that displays the system status during system startup.
Table 25. iDRAC Direct LED indicator codes iDRAC Direct LED indicator code Condition Solid green for two seconds Indicates that the laptop or tablet is connected. Blinking green (on for two seconds and off for two seconds) Indicates that the laptop or tablet connected is recognized. LED Indicator off Indicates that the laptop or tablet is unplugged.
Viewing Home screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors. When the system turns off and there are no errors, LCD enters the standby mode after five minutes of inactivity. Press any button on the LCD to turn it on. Steps 1. To view the Home screen, press one of the three navigation buttons (Select, Left, or Right). 2.
NIC indicator codes Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network. Figure 87. NIC indicator codes 1. Link LED indicator 2. Activity LED indicator Table 29. NIC indicator codes NIC indicator codes Condition Link and activity indicators are off.
Table 30. AC PSU status indicator codes Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates an issue with the PSU. Not powered on Indicates that the power is not connected to the PSU. Blinking green Indicates that the firmware of the PSU is being updated. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted, the PSUs will not function.
Table 31. DC PSU status indicator codes (continued) Power indicator codes Condition same power rating. This results in a PSU mismatch condition, or failure to power on the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power. CAUTION: When correcting a PSU mismatch, replace the PSU with the blinking indicator. Swapping the PSU to make a matched pair can result in an error condition and an unexpected system shutdown.
Table 32. Drive indicator codes (continued) Drive status indicator code Condition Blinks green for three seconds, amber for three seconds, and then powers off after six seconds Indicates that the rebuild has stopped. Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.
Table 33. System diagnostic controls (continued) Menu Description Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Getting help Topics: • • • • Recycling or End-of-Life service information Contacting Dell Technologies Accessing system information by using QRL Receiving automated support with SupportAssist Recycling or End-of-Life service information Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, visit www.dell.com/recyclingworldwide and select the relevant country.
The QRL includes the following information about your system: ● ● ● ● How-to videos Reference materials, including the Installation and Service Manual, and mechanical overview The system service tag to quickly access the specific hardware configuration and warranty information A direct link to Dell to contact technical assistance and sales teams Steps 1. Go to www.dell.com/qrl, and navigate to your specific product or 2.
● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue. The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information about SupportAssist, go to www.dell.com/supportassist.
9 Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the model number, see the front of your system. 3. On the Product Support page, click Documentation.
Table 34. Additional documentation resources for your system (continued) Task Managing your system Document Location For information about installing the operating system, see the operating system documentation. www.dell.com/operatingsystemmanuals For information about updating drivers and firmware, see the Methods to download firmware and drivers section in this document. www.dell.
