Dell EMC XC640 Series XC Series HyperConverged Appliance Installation and Service Manual Regulatory Model: E39S Series Regulatory Type: E39S001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 XC640 Series and XC Core system overview..................................................................................................8 Front view of the system.................................................................................................................................................. 8 Left control panel view................................................................................................................................................
Important information about the BOSS device (PCIe cards M.2 Drive)...................................................................33 Examples of write intensive applications not to be run on the boot device....................................................... 33 5 Pre-operating system management applications..........................................................................................34 Options to manage the pre-operating system applications..................................................
Processors and heat sinks.............................................................................................................................................. 75 Removing a processor and heat sink module......................................................................................................... 75 Removing a processor from processor heat sink module.....................................................................................
System board...................................................................................................................................................................114 Removing the system board.................................................................................................................................... 114 Installing the system board......................................................................................................................................
BOSS card is not detected...................................................................................................................................... 137 Unable to boot to M.2 drive installed in slot 1....................................................................................................... 137 CLI reports unsupported features .........................................................................................................................
1 XC640 Series and XC Core system overview NOTE: The information in this document applies to both Dell EMC XC640 Series Appliances, and Dell EMC XC Core System offering. Sections or information that apply to only one of the offerings (XC Series or XC Core) will be called out explicitly. The XC640 Series system is a 1U rack server that supports up to: • Two Intel® Xeon® Processor Scalable Family processors • 10 x 2.5 inch hard drives on the front panel or 4 x 3.
Item Ports, panels, and slots Icon Description • • 2 Video connector 3 Right control panel 4 USB port (optional) 5 Hard drive slots Status LED: Enables you to identify any failed hardware components. There are up to five status LEDs and an overall system health LED (Chassis health and system ID) bar. For more information, see Status LED indicators. Quick Sync 2 (wireless): Indicates a Quick Sync enabled system. The Quick Sync feature is optional.
Item Indicator or button Icon Description various system level diagnostic/error information that can be used in troubleshooting the system. You can access system inventory, Dell Lifecycle Controller logs or system logs, system health status, and also configure iDRAC, BIOS, and networking parameters. You can also launch the virtual Keyboard, Video, and Mouse (KVM) viewer and virtual Kernel based Virtual Machine (KVM), on a supported mobile device.
System health and system ID indicator codes The system health and system ID is located on the left control panel of your system. Figure 4. System health and system ID indicators Table 4. System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indicates that the system is turned on, system is healthy, and system ID mode is not active. Press the system health and system ID button to switch to system ID mode.
iDRAC Quick Sync 2 indicator code Condition Corrective action Blinks white rapidly Indicates data transfer activity. If the indicator continues to blink indefinitely, see Getting help. Blinks white slowly Indicates that firmware update is in progress. If the indicator continues to blink indefinitely, see Getting help. Blinks white five times rapidly and then turns off Indicates that the iDRAC Quick Sync 2 feature is disabled.
Item Indicator or button Icon Description 3 iDRAC Direct LED N/A The iDRAC Direct LED indicator lights up to indicate that the iDRAC Direct port is actively connected to a device. 4 iDRAC Direct port The iDRAC Direct port is micro USB 2.0-compliant. This port enables you to access the iDRAC Direct features. For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/ idracmanuals.
Item Ports, panels, or slots Icon 3 NIC port (4) The NIC ports that are integrated on the network daughter card (NDC) provide network connectivity. For more information about the supported configurations, see Technical specifications. 4 USB 3.0 port The USB ports are 9-pin and 3.0-compliant. These ports enable you to connect USB devices to the system. 5 Video connector Enables you to connect a display device to the system. For more information, see Technical specifications.
Status Condition Link indicator is amber, and activity indicator is off. The NIC is connected to a valid network at less than its maximum port speed, and data is not being sent or received. Link indicator is blinking green, and activity is off. NIC identify is enabled through the NIC configuration utility. Power supply unit indicator codes AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator and DC PSUs have an LED that serves as an indicator.
Power indicator codes Condition CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power. CAUTION: Combining AC and DC PSUs is not supported and triggers a mismatch. Hard drive indicator codes Each hard drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the hard drive. The activity LED indicator indicates whether the hard drive is currently in use or not.
Hard drive status indicator code Condition Solid green Hard drive online. Flashes green for three seconds, amber for three seconds, and Rebuild stopped. then turns off after six seconds LCD panel The LCD panel provides system information, status, and error messages to indicate if the system is functioning correctly or requires attention. The LCD panel can be used to configure or view the system’s iDRAC IP address.
Viewing Home screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors. When the system turns off and there are no errors, LCD enters the standby mode after five minutes of inactivity. Press any button on the LCD to turn it on. 1 To view the Home screen, press one of the three navigation buttons (Select, Left, or Right).
Locating Service Tag Your system is identified by a unique Express Service Code and Service Tag number. This information is used by Dell EMC to route support calls to the appropriate service provider. Figure 12.
2 Documentation resources Dell EMC documentation is either included with your shipment or available at the Dell website at Dell.com/XCSeriesmanuals. Dell EMC documentation for Dell EMC iDRAC is available at Dell.com/idracmanuals. To access the Dell EMC documentation: 1 On the Dell EMC Support page, scroll down to General Support, and then click Servers, Storage & Networking. 2 Click Engineered Solutions and select the documentation you require. Table 13.
3 Technical specifications The technical and environmental specifications of your system are outlined in this section.
System dimensions Figure 13. System dimensions Table 14. Dimensions System Xa Xb Y Za (with bezel) Za (without bezel) Zb* Zc 4 x 3.5 inch 482.0 mm 434.0 mm 42.8 mm 35.84 mm 22.0 mm 733.82 mm or (18.97 inches) (17.08 inches) (1.68 inches) (1.41 inches) (0.87 inches) (29.61 inches) 772.67 mm 10 x 2.5 inches (30.42 inches) * indicates that Zb goes to the nominal rear wall external surface, where the system board I/O connectors are located. Chassis weight Table 15.
System Maximum weight (with all hard drives/SSDs) (48.28 lbs) Processor specifications The XC640 Series system supports two Intel Xeon Processor Scalable Family processors. PSU specifications The XC640 Series system supports up to two AC or DC power supply units (PSUs). Table 16.
Memory module sockets Architecture Memory capacity Minimum RAM 16 GB or 32 GB dual rank (RDIMMs) Maximum RAM RDIMM: up to 384 GB with single processor RDIMM: up to 786 GB with dual processors Storage controller specifications The XC640 Series system supports internal storage controller cards: HBA330, and Boot Optimized Server Storage (BOSS). Drive specifications The XC640 Series system supports SAS, SATA, and Nearline SAS hard drives.
Table 19. USB specifications System Front panel Back panel Internal Four hard drive systems One 4-pin, USB 2.0-compliant ports Two 9-pin, USB 3.0-compliant ports N/A One 5-pin micro USB 2.0 management port Ten hard drive systems N/A N/A One 4-pins, USB 2.0-compliant port Two 9-pin, USB 3.0-compliant ports One 9-pin, USB 3.0-compliant ports One 5-pin micro USB 2.
Resolution Refresh rate (Hz) Color depth (bits) 1152 x 864 60, 75, 85 8, 16, 32 1280 x 1024 60, 75 8, 16, 32 1440 x 900 60 8, 16, 32 1920 x 1200 60 8, 16, 32 IDSDM/vFlash card The XC640 Series system supports Internal Dual SD module (IDSDM) and vFlash card.
Table 23. Maximum vibration specifications Maximum vibration Specifications Operating 0.26 Grms at 5 Hz to 350 Hz (all operation orientations). Storage 1.88 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested). Table 24. Maximum shock specifications Maximum shock Specifications Operating Six consecutively executed shock pulses in the positive and negative x, y, and z axes of 6 G for up to 11 ms.
Expanded operating temperature Table 28. Expanded operating temperature specifications Expanded operating temperature Specifications Continuous operation 5°C–40°C at 5% to 85% RH with 29°C dew point. NOTE: Outside the standard operating temperature (10°C–35°C), the system can operate continuously in temperatures as low as 5°C and as high as 40°C. For temperatures between 35°C–40°C, de-rate maximum allowable temperature by 1°C per 175 m above 950 m (1°F per 319 ft).
Configuration Number of processors Heatsink Processor/ DIMM blank DIMM blanks Maximum number Fan of DIMM blanks No Required for processor 1 11 blanks CPU=200/205 W and 150 W/165 W FO* XC640 Series 1 (3.
Particulate and gaseous contamination specifications The following table defines the limitations that help avoid any equipment damage or failure from particulate and gaseous contamination. If the levels of particulate or gaseous pollution exceed the specified limitations and result in equipment damage or failure, you may need to rectify the environmental conditions. Remediation of environmental conditions is the responsibility of the customer. Table 31.
4 Initial system setup and configuration Setting up your system Complete the following steps to set up your system: 1 Unpack the system. 2 Install the system into the rack. For more information about installing the system into the rack, see the Rail Installation Guide at Dell.com/XCSeriesmanuals. 3 Connect the peripherals to the system. 4 Connect the system to its electrical outlet. 5 Turn the system on by pressing the power button or by using iDRAC. 6 Turn on the attached peripherals.
Log in to iDRAC You can log in to iDRAC as: • iDRAC user • Microsoft Active Directory user • Lightweight Directory Access Protocol (LDAP) user If you have opted for secure default access to iDRAC, the iDRAC secure default password is available on the back of the system Information tag. If you have not opted for secure default access to iDRAC, then the default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card.
Important information about the BOSS device (PCIe cards M.2 Drive) The Boot Optimized Server Storage (BOSS) card shipped with XC Series appliances is the appliance boot device. This PCIe card supports up to two M.2 SATA SSDs configured in RAID1 for high availability. NOTE: Write intensive activities and processes leveraged by XC Series appliances, are intended to take place on the SSDs and HDDs and not the BOSS boot device.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
System Setup details The System Setup Main Menu screen details are explained as follows: NOTE: The XC Series system does not support the NVDIMM-N, RAID, or UEFI settings. Option Description System BIOS Enables you to configure BIOS settings. iDRAC Settings Enables you to configure the iDRAC settings. The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface).
Option Description NVMe Settings Specifies options to change the NVMe settings. If the system contains the NVMe drives that you want to configure in a RAID array, you must set this field and the Embedded SATA field on the SATA Settings menu to RAID mode. You might also need to change the Boot Mode setting to UEFI. Otherwise, you should set this field to Non-RAID mode. Boot Settings Allows you to set the boot mode — BIOS or UEFI.
Option Description System BIOS Version Specifies the BIOS version installed on the system. System Management Engine Version Specifies the current version of the Management Engine firmware. System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer. System Manufacturer Contact Information Specifies the contact information of the system manufacturer.
Option Description System Memory Voltage Specifies the system memory voltage. Video Memory Specifies the amount of video memory. System Memory Testing Specifies whether the system memory tests are run during system boot. Options are Enabled and Disabled. This option is set to Disabled by default. Memory Operating Mode Specifies the memory operating mode. The options available are Optimizer Mode, Single Rank Spare Mode, Multi Rank Spare Mode, Mirror Mode, and Dell Fault Resilient Mode.
Option Description NVDIMM-N Memory Location Specifies the location of the NVDIMM-N in each channel. NVDIMM-N Memory Size Specifies information on the capacity of the NVDIMM-N. NVDIMM-N Memory Speed Specifies information on the speed of the NVDIMM-N. NVDIMM-N Memory Firmware version Specifies information on the current firmware version on the NVDIMM-N. NVDIMM-N Memory Serial Number Specifies information on the serial number of the NVDIMM-N.
Option Description The options available are Maximum data rate, 10.4 GT/s, and 9.6 GT/s. This option is set to Maximum data rate by default. Maximum data rate indicates that the BIOS runs the communication links at the maximum frequency supported by the processors. You can also select specific frequencies that the processors support, which can vary. For best performance, you should select Maximum data rate.
SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable SATA on your system. NOTE: The XC Series system does not support the NVDIMM-N, RAID, or UEFI settings. Viewing SATA Settings To view the SATA Settings screen, perform the following steps: 1 Turn on, or restart your system.
– Support for hard drive partitions larger than 2 TB. – Enhanced security (e.g., UEFI Secure Boot). – Faster boot time. • BIOS: The BIOS Boot Mode is the legacy boot mode. It is maintained for backward compatibility. Viewing Boot Settings To view the Boot Settings screen, perform the following steps: 1 Turn on, or restart your system.
Choosing system boot mode System Setup enables you to specify one of the following boot modes for installing your operating system: NOTE: The XC Series system does not support the NVDIMM-N, RAID, or UEFI settings. • BIOS boot mode (the default) is the standard BIOS-level boot interface. • UEFI boot mode is an enhanced 64-bit boot interface. If you have configured your system to boot to UEFI mode, it replaces the system BIOS. NOTE: The system supports only BIOS boot mode.
Viewing Network Settings To view the Network Settings screen, perform the following steps: 1 Turn on, or restart your system. 2 Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3 On the System Setup Main Menu screen, click System BIOS. 4 On the System BIOS screen, click Network Settings.
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3 On the System Setup Main Menu screen, click System BIOS. 4 On the System BIOS screen, click Network Settings. 5 On the Network Settings screen, click UEFI iSCSI Settings. UEFI iSCSI Settings details The UEFI iSCSI Settings screen details are explained as follows: NOTE: The XC Series system does not support the NVDIMM-N, RAID, or UEFI settings.
Option Description User Accessible USB Ports Configures the user accessible USB ports. Selecting Only Back Ports On disables the front USB ports; selecting All Ports Off disables all front and back USB ports; selecting All Ports Off (Dynamic) disables all front and back USB ports during POST and front ports can be enabled or disabled dynamically by authorized user without resetting the system.
Option Description support for memory to less than 512 GB. Enable this option only for the 4 GPU DGMA issue. This option is set to 56 TB by default. Slot Disablement Enables or disables the available PCIe slots on your system. The slot disablement feature controls the configuration of the PCIe cards installed in the specified slot. Slots must be disabled only when the installed peripheral card prevents booting into the operating system or causes delays in system startup.
Serial Communication You can use the Serial Communication screen to view the properties of the serial communication port. Viewing Serial Communication To view the Serial Communication screen, perform the following steps: 1 Turn on, or restart your system. 2 Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings such as power management. Viewing System Profile Settings To view the System Profile Settings screen, perform the following steps: 1 Turn on, or restart your system.
Option Description The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to target higher performance or better power savings. Number of Turbo Boot Enabled Cores for Processor 1 NOTE: If there are four processors installed in the system, you will see an entry for Number of Turbo Boost Enabled Cores for Processor 4. Controls the number of turbo boost enabled cores for Processor 1. The maximum number of cores is enabled by default.
Option Description NOTE: BIOS update requires HECI devices to be operational and DUP updates require IPMI interface to be operational. This setting needs to be set to Enabled to avoid updating errors. Intel AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set (AES-NI). This option is set to Enabled by default. System Password Sets the system password.
Creating a system and setup password Prerequisite Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features. For more information, see System board jumpers and connectors . NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you need not provide the system password to boot the system.
Deleting or changing system and setup password Prerequisite NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked. Steps 1 To enter System Setup, press F2 immediately after turning on or restarting your system. 2 On the System Setup Main Menu screen, click System BIOS > System Security. 3 On the System Security screen, ensure that Password Status is set to Unlocked.
4 On the System BIOS screen, click Redundant OS Control. Redundant OS Control screen details NOTE: The XC Series system does not support the NVDIMM-N, RAID, or UEFI settings. The Redundant OS Control screen details are explained as follows: Option Description Redundant OS Location Enables you to select a backup disk from the following devices: • None • IDSDM (Internal SD card) • SATA Ports in AHCI mode • BOSS PCIe Cards (Internal M.
Miscellaneous Settings details NOTE: The XC Series system does not support the NVDIMM-N, RAID, or UEFI settings. The Miscellaneous Settings screen details are explained as follows: Option Description System Time Enables you to set the time on the system. System Date Enables you to set the date on the system. Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes.
Embedded systems management The Dell Lifecycle Controller provides advanced embedded systems management throughout the system’s lifecycle. The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller.
One-shot BIOS boot menu One-shot BIOS boot menu enables you to select a boot device to boot from. System Utilities System Utilities contains the following utilities that can be launched: • Launch Diagnostics • BIOS Update File Explorer • Reboot System PXE boot You can use the Preboot Execution Environment (PXE) option to boot and configure the networked systems, remotely.
6 Installing and removing system components NOTE: When you replace any system component, you must update the system with the latest available BIOS and iDRAC versions. For more information, go to Dell.com/XCSeriesmanuals.
NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system. NOTE: Dell EMC recommends that you always use a static mat and static strap while working on components inside the system. NOTE: To ensure proper operation and cooling, all bays in the system and system fans must be always populated with a component or a blank.
Optional front bezel An optional metal bezel is mounted on the front of the system to display system branding. A lock on the bezel is used to protect unauthorized access to the hard drives. There are two versions of bezel available: • With LCD panel • Without LCD panel For bezels with LCD panel, the system status can be viewed on the LCD panel. For more information, see LCD panel.
Steps 1 Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package. 2 Align and insert the right end of the bezel onto the system. 3 Press the release button and fit the left end of the bezel onto the system. 4 Lock the bezel by using the key. Figure 15. Installing the optional front bezel with the LCD panel System cover System cover provides security for the entire system and also helps in maintaining proper air flow inside the system.
Figure 16. Removing the system cover Installing the system cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps 1 Align the tabs on the system cover with the guide slots on the system. 2 Push the system cover latch down.
Figure 17. Installing the system cover Next steps 1 Reconnect the peripherals and connect the system to the electrical outlet. 2 Turn on the system, including any attached peripherals. Backplane cover Removing the backplane cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 Follow the procedure listed in Before working inside your system. Steps 1 Slide the backplane cover in the direction of the arrows marked on the backplane cover.
Figure 18. Removing the backplane cover Installing the backplane cover Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Align the backplane cover with the guide slots on the system. 2 Slide the backplane cover toward the front of the system until the cover locks into place.
Figure 19. Installing the backplane cover Next step Follow the procedure listed in After working inside your system. Inside the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
1 right control panel cable cover 2 hard drive cage 3 backplane cover 4 backplane release latch 5 cabling latch 6 cooling fan (8) 7 air shroud 8 processor and DIMM blank 9 processor 2 slot 10 IDSDM/vFlash module slot 11 expansion riser 2 A 12 network daughter card 13 expansion riser 1 A 14 PCIe shroud 15 integrated storage controller card 16 processor 1 17 intrusion switch 18 cabling latch 19 hard drive backplane 20 left control panel cable cover Air shroud The air sh
Figure 21. Removing the air shroud Next step If applicable, install the air shroud. Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 If applicable, route the cables inside the system along the system wall and secure the cables by using the cable latch. Steps 1 Align the tabs on the air shroud with the slots on the system. 2 Lower the air shroud into the system until it is firmly seated.
Figure 22. Installing the air shroud Next step 1 Follow the procedure listed in After working inside your system. Cooling fans Your system supports up to eight standard or high performance cooling fans. NOTE: • High performance fans can be identified by a blue label on top of the cooling fan. • Mixing of standard and high performance cooling fans is not supported. • Each fan is listed in the systems management software, referenced by the respective fan number.
2 Lift the fan out of the system. Figure 23. Removing the cooling fan Next step If applicable, install the cooling fan. Installing a cooling fan The procedure for installing standard and high performance fans is identical. Prerequisites WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. CAUTION: The cooling fans are hot swappable.
Figure 24. Installing the cooling fan Next step Install the air shroud. System memory The system supports DDR4 registered DIMMs (RDIMMs), and load reduced DIMMs (LRDIMMs). System memory holds the instructions that are executed by the processor. NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Figure 25. System memory view Memory channels are organized as follows: Table 36.
The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for installing memory modules: • • • • • • • • • • • • • RDIMMs and LRDIMMs must not be mixed. x4 and x8 DRAM based memory modules can be mixed. For more information, see Mode-specific guidelines. Up to two RDIMMs can be populated per channel regardless of rank count.
channel) × 24 (memory modules) × 16 GB = 288 GB, and not 24 (memory modules) × 16 GB = 384 GB. This calculation changes based on if it is single rank sparing or multi rank sparing. For multi rank sparing, the multiplier changes to 1/2 (ranks/channel). NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error. Memory mirroring Memory mirroring offers the strongest memory module reliability mode, providing improved uncorrectable multi-bit failure protection.
Figure 26. Removing a memory module Next steps 1 Install the memory module. 2 If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is identical to that of the memory module. Installing a memory module Prerequisite Follow the safety guidelines listed in Safety instructions. CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied.
Figure 27. Installing a memory module Next steps 1 If applicable, install the air shroud. 2 Follow the procedure listed in After working inside your system. 3 To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the installed memory.
Figure 28. Removing the processor and heat sink module Next step 1 Install the processor heat sink module. Removing a processor from processor heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it. 1 Follow the safety guidelines listed in Safety instructions. 2 Follow the procedure listed in Before working inside your system. 3 Remove the processor and heat sink module .
Figure 29. Loosening the processor bracket 4 Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. 5 Flex the outer edges of the bracket to release the processor from the bracket. NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink. Figure 30. Removing the processor bracket Next step Install the processor into the processor and heat sink module .
Installing the processor into a processor and heat sink module Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2 Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket.
Figure 32. Applying thermal grease on top of the processor 5 Place the heat sink on the processor and push down until the bracket locks onto the heat sink. NOTE: • Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. • Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket.
Figure 33. Installing the heat sink onto the processor Next steps 1 Install the processor and heat sink module . 2 Install the air shroud . 3 Follow the procedure listed in After working inside your system. Installing a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions.
NOTE: Ensure that the PHM is held parallel to the system board to prevent damaging the components. 2 Push the blue retention clips inward to allow the heat sink to drop into place. 3 Using the #Torx T30 screwdriver, tighten one screw at a time. NOTE: Ensure that the screw is tightened completely before moving onto the next screw. NOTE: The processor and heat sink module retention screws should not be tightened to more than 0.13 kgf-m (1.35 N.m or 12 in-lbf). Figure 34.
Expansion card installation guidelines Depending on your system configuration, the following PCI Express (PCIe) generation 3 expansion cards are supported: Table 39.
Figure 35. Removing the expansion riser 1A Figure 36. Removing the expansion riser 2A Next step Install the expansion card riser. Installing an expansion card riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 Before installing the expansion card riser 2A, install an expansion card into the riser, if applicable.
Steps 1 If removed, install the expansion cards into the expansion card riser. 2 Holding the touch points, align the expansion card riser with the connector and the riser guide pin on the system board. NOTE: While installing riser 1 B, press the tabs and hold the touch point to align the expansion card riser and the riser guide pin on the system board. 3 Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector. Figure 37.
Removing an expansion card from the expansion card riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 Follow the procedure listed in Before working inside your system. 3 If applicable, remove the air shroud. 4 If applicable, disconnect the cables from the expansion card. NOTE: When removing a card from the riser 1, open the PCIe card holder latch. If applicable, remove the PCIe guide and then remove the expansion card.
Figure 40. Removing an expansion card from riser 2A 3 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion card latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Figure 41.
Installing an expansion card into expansion card riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 Unpack the expansion card and prepare it for installation. NOTE: For instructions, see the documentation accompanying the card. NOTE: When installing a card into the riser 1, open the PCIe card holder latch. If applicable, open the PCIe guide and then install the expansion card. Steps 1 If applicable, lift the expansion card latch and remove the filler bracket.
Figure 43. Installing expansion cards into the expansion riser 1A Figure 44. Installing an expansion card into the expansion riser 2A Next steps 1 After installing a card into the riser 1, close the PCIe card holder latch. If applicable, close the PCIe guide after installing the expansion card. 2 Follow the procedure listed in After working inside your system. 3 Install any device drivers required for the card as described in the documentation for the card.
Removing a micro SD card Prerequisites 1 Follow the safety guidelines listed in Safety instructions . 2 Follow the procedure listed in Before working inside your system . Steps 1 Locate the SD card slot on the IDSDM module, and press the card to partially release it from the slot. 2 Hold the SD card and remove it from the slot. NOTE: Temporarily label each SD card with its corresponding slot number after removal. Next step Install a micro SD cards .
Figure 45. Removing the optional IDSDM/vFlash card Next step Install the IDSDM/vFlash card. Installing the IDSDM/vFlash card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Locate the IDSDM/vFlash connector on the system board. To locate IDSDM/vFlash, see System board jumpers and connectors. 2 Align IDSDM/vFlash card with the connector on the system board. 3 Push IDSDM/vFlash card until it is firmly seated on the system board.
Figure 46. Installing IDSDM/vFlash card Next steps 1 Install the micro SD card. 2 Follow the procedure listed in After working inside your system. NOTE: Re-install the micro SD cards into the same slots based on the labels you had marked on the cards during removal. Network daughter card The network daughter card (NDC) is a small, removable mezzanine card, which provides the flexibility of selecting different network connectivity options.
Figure 47. Removing the network daughter card Next step Install the network daughter card. Installing the network daughter card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Orient the NDC so that the Ethernet connectors fit through the slot in the chassis. 2 Align the captive screws at the back-end of the card with the screw holes on the system board. 3 Press the touch points on the card until the card connector is firmly seated on the system board connector.
Figure 48. Installing the network daughter card Next steps 1 Install the expansion card riser 2 or the rear hard drive cage, depending on the configuration of your system. 2 Follow the procedure listed in After working inside your system. Integrated storage controller card Your system includes a dedicated expansion card slot on the system board for the primary storage controller card. The storage controller card provides the storage subsystem for internal hard drives of your system.
Figure 49. Removing the integrated storage controller cable 3 Lift one end of the card and angle it to disengage the card from the card holder on the system board. 4 Lift the card out of the system. Figure 50.
Next step Install the integrated storage controller card. Installing the integrated storage controller card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Angle the integrated storage controller card and align the end of the card with the controller card connector on the system board. 2 Lower the connector side of the integrated storage controller card into the integrated storage controller card connector on the system board.
Figure 52. Installing the integrated storage controller card cable Next steps 1 Install the air shroud. 2 Follow the procedure listed in After working inside your system. Hard drives Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots. CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly.
Figure 53. Removing a hard drive blank Next step Install a hard drive or a hard drive blank. Installing a hard drive blank Prerequisite Follow the safety guidelines listed in Safety instructions. CAUTION: Mixing hard drive blanks from previous generations of XC Series servers is not supported. Step Insert the hard drive blank into the hard drive slot, and push until the release button clicks into place. Figure 54. Installing a hard drive blank Next steps 1 If removed, install the front bezel.
3 Using the management software, prepare the hard drive for removal. If the hard drive is online, the green activity or fault indicator flashes while the drive is turning off. When the hard drive indicators are off, the hard drive is ready for removal. For more information, see the documentation for the storage controller.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive automatically begins to rebuild. Ensure that the replacement drive is blank or contains data that you wish to overwrite. Any data on the replacement drive is immediately lost after the drive is installed.
Figure 57. Removing the hard drive from the hard drive carrier Next step If applicable, install the hard drive into the hard drive carrier. Installing a hard drive into the hard drive carrier Prerequisite Follow the safety guidelines listed in Safety instructions. CAUTION: Mixing hard drives from previous generations of XC Series servers is not supported. Steps 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive towards the back of the carrier.
Figure 58. Installing a hard drive into the hard drive carrier Hard drive backplane Depending on your system configuration, the drive backplanes supported in XC640 Seriesare listed here: Table 41. Supported backplane options for PowerEdge R640 systems System XC640 Series Supported drives options 2.5 inch (x10) SAS, SATA, or NVMe backplane 3.5 inch (x4) SAS or SATA backplane NOTE: Mixing of 2.5 inch 10K or 15K SAS hard drives with 2.5 inch 7.
Step Press the release tabs and lift the backplane to disengage the backplane from the hooks on the system. NOTE: If you backplane has an expander board, the loosen the screws on the expander board before you remove the backplane. Figure 59. Removing the hard drive backplane Figure 60. 4 X 3.5 hard drive backplane 1 release tab (2) 2 SAS cable connector 3 power cable connector 4 backplane signal cable connectorNext Next step Install the hard drive backplane.
Steps 1 Use the hooks on the system as guides to align the slots on the backplane with the guides on the system. 2 Lower the hard drive backplane until the release tabs snap into place. NOTE: If you are installing a backplane with an expander board, then tighten the captive screws after installing the backplane. Figure 61. Installing the hard drive backplane Next steps 1 Connect all the cables to the backplane. 2 Install all the hard drives. 3 Install the backplane cover. 4 Install the air shroud.
Cable routing Figure 62. Cable routing - 10 x 2.5 hard drive backplane 1 backplane 2 backplane expander 3 backplane signal cable 4 cable routing clip 5 backplane power cable 6 backplane expander power cable 7 SAS cable (SAS A1 and SAS B1) 8 SAS cable (SAS A0 and SAS B0) 9 mini PERC card 10 system board 11 SAS cable 12 cable routing clip NOTE: PERC card is not supported.
Figure 63. Cable routing - 4 x 3.5 hard drive backplane 1 hard drive backplane 2 cable routing clip 3 system board 4 backplane power cable 5 backplane signal cable 6 mini PERC card 7 SAS cable 8 cable routing clip NOTE: PERC card is not supported. System battery The system battery is used for low-level system functions such as powering the real-time and date settings of the system.
CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 2 Use a plastic scribe to pry out the system battery as shown in the following illustration: Figure 64. Removing the system battery 3 To install a new system battery, hold the battery with the positive side facing up and slide it under the securing tabs. 4 Press the battery into the connector until it snaps into place. Figure 65.
NOTE: Ensure that you note the routing of the cables as you remove them from the system board. Route these cables properly when you replace them to prevent them from being pinched or crimped. NOTE: The procedure to remove the USB 3.0 and USB 2.0 modules is similar. Steps 1 Disconnect the USB cable from the USB connector on the system board. For more information, see System board jumpers and connectors. 2 Using Phillips #1 screwdriver, remove the screws on the USB module.
Figure 67. Installing the USB module Next steps 1 Install the air shroud. 2 Install the backplane cover. 3 Follow the procedure listed in Before working inside your system. Power supply units The power supply unit (PSU) is an internal hardware component which supplies power to the components in the system. Your system supports one of the following: • Two 2000 W, 1600 W, 1100 W, or 750 W AC PSUs • Two 1100 W DC PSUs NOTE: For more information, see Technical specifications.
Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with power supply unit (PSU) redundancy. When the hot spare feature is enabled, one of the redundant PSUs is switched to the sleep state. The active PSU supports 100 percent of the system load, thus operating at higher efficiency. The PSU in the sleep state monitors output voltage of the active PSU.
Installing a power supply unit blank The procedure for installing AC and DC PSUs is identical. Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 Install the power supply unit (PSU) blank only in the second PSU bay. Step Align the PSU blank with the PSU slot and push it into the PSU slot until it clicks into place. Figure 69. Installing a power supply unit blank Removing a power supply unit The procedure for removing AC and DC PSUs is identical.
Figure 70. Removing a power supply unit Next step Install the PSU or the PSU blank. Installing a power supply unit The procedure for installing AC and DC PSUs is identical. Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 For systems that support redundant PSU, ensure that both the PSUs are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the PSU label.
Figure 71. Installing a power supply unit Next steps 1 If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at Dell.com/XCSeriesmanuals. 2 Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.
• Current consumption: 32 A (maximum) Kit contents • Dell part number 6RYJ9 terminal block or equivalent (1) • #6-32 nut equipped with lock washer (1) Required tools Wire-stripper pliers capable of removing insulation from size 10 AWG solid or stranded, insulated copper wire. NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding). Required wires • One UL 10 AWG, 2 m maximum (stranded) black wire [–(48–60) V DC]. • One UL 10 AWG, 2 m maximum (stranded) red wire (V DC return).
3 Rotate the rubber cap clockwise to fix it over the captive screws. 4 Insert the mating connector into the power supply. System board A system board (also known as the motherboard) is the main printed circuit board in the system with different connectors used to connect different components or peripherals of the system. A system board provides the electrical connections to the components in the system to communicate.
Figure 72. Removing the system board Next step Install the system board. Installing the system board Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Unpack the new system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis.
Figure 73. Installing the system board Next steps 1 Install the Trusted Platform Module (TPM). NOTE: The TPM plug-in module is attached to the system board and cannot be removed. A replacement TPM plug-in module is provided for all system board replacements, where a TPM plug-in module was installed. 2 3 Replace the following: a Integrated storage controller card b USB 3.
Trusted Platform Module Trusted Platform Module (TPM) is a dedicated microprocessor designed to secure hardware by integrating cryptographic keys into devices. Software can use a TPM to authenticate hardware devices. Because each TPM chip has a unique and secret RSA key which is embedded during the manufacture of the TPM, it is capable of performing platform authentication operation. Replacing the Trusted Platform Module Prerequisites 1 Follow the safety guidelines listed in Safety instructions.
Initializing the TPM 1.2 for TXT users 1 While booting your system, press F2 to enter System Setup. 2 On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3 From the TPM Security option, select On with Pre-boot Measurements. 4 From the TPM Command option, select Activate. 5 Save the settings. 6 Restart your system. 7 Enter System Setup again. 8 On the System Setup Main Menu screen, click System BIOS > System Security Settings.
Figure 75. Removing the cable cover 3 Using Phillips #1 screwdriver, remove the screws that connect the control panel to the system. Figure 76. Removing left control panel 4 Holding the control panel by its sides, remove the control panel away from the system. Next step Install the left control panel. Installing the left control panel Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Route the control panel cable through the side wall of the system.
Figure 77. Installing the left control panel 5 Using Phillips #1 screwdriver, install the screws that secure the cable cover to the system. Figure 78. Installing the cable cover Next steps 1 Install the air shroud. 2 If applicable, install the cooling fan #1. 3 Follow the procedure listed in After working inside your system. Removing the right control panel Prerequisites 1 Follow the safety guidelines listed in Safety instructions.
Figure 79. Removing the cable cover 3 Using Phillips #1 screwdriver, remove the screws that connect the control panel to the system. Figure 80. Removing right control panel 4 Holding the control panel by its sides, remove the control panel away from the system. Next step Install the right control panel. Installing the right control panel Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Route the control panel cable through the side wall of the system.
Figure 81. Installing the right control panel 5 Using Phillips #1 screwdriver, install the screws that secure the cable cover to the system. Figure 82. Installing the cable cover Next steps 1 If applicable, install the cooling fan #8. 2 Follow the procedure listed in After working inside your system.
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
System board jumpers and connectors Figure 83. System board jumpers and connectors Table 43. System board jumpers and connectors Item Connector Description 1. P_RG1_CP Right panel connector 2. J_WS_PWRBTN Power button connector 3. J_INTRUSION_DET1 Intrusion switch connector 4. J_FAN1U_2 Cooling fan connector 5. CPU2 Processor socket 2 6. J_BATT_SIG Battery signal connector 7.
Item Connector Description 8. CP Left control panel connector 9. B6, B12, B5, B11, B4, B10, B7, B1, B8, B2, B9, B3 Memory module sockets 10.
Disabling forgotten password The software security features of the system include a system password and a setup password. The password jumper enables or disables password features and clears any password(s) currently in use. Prerequisite CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
9 Getting help Topics: • Receiving automated support with SupportAssist • Contacting Dell EMC • Documentation feedback • Accessing system information by using QRL Receiving automated support with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices.
5 For contact details of Dell EMC Global Technical Support: a b Click Global Technical Support. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support team. Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback.
A BOSS card Introduction to BOSS card BOSS is a simple RAID solution card designed specifically for booting a server's operating system. The card supports up to two 6 Gbps M.2 SATA drives. The BOSS adapter card has a x8 connector using PCIe gen 2.0 x2 lanes, available only in the low-profile and half-height form factor. The BOSS modular card has a dedicated slot in blade servers. NOTE: There are no status LEDs on the BOSS card. Figure 85. Features of BOSS card 1 SATA drive connector (2) 3 80 mm M.
• XC640 • XC6420 • XC740xd • XC940 BOSS card features BOSS card supports the following features: • Foreign Import • SMART Info • Auto-Rebuild Foreign Import A virtual disk is considered foreign if it is not native to the adapter. • A virtual disk is considered native to the adapter if: – The virtual disk was created or imported on the adapter.
Removing the BOSS card About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: It is recommended that you always use a static mat and static strap while working on components inside the system. 2 Open the system cover. 3 Remove the card. See Removing the BOSS card. 4 Loosen the screws and lift the retention straps that secure the M.2 SSD module on the BOSS card. 5 Pull the M.2 SSD module away from the BOSS card. Figure 87. Removing the M.2 SSD module 1 module connector (2) 3 module (2) 2 screw (2) Installing the M.
Figure 88. Installing the M.2 SSD module 1 module connector (2) 3 module (2) 2 screw (2) Installing the BOSS card About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 89. Installing the BOSS card 1 BOSS card 2 card connector on the system board Driver installation The BOSS card uses the native AHCI driver of the supported operating systems. Windows driver installation — Dell provides the Dell Update Package (DUP) to update drivers on systems running Windows Server 2012 R2 and newer operating system. DUP is an executable application that updates drivers for specific devices. DUP supports command line interface and silent execution.
Virtual disk not visible to operating system Issue: In RAID mode a virtual disk is not appearing for use by an operating system. Probable cause: Virtual disks will not be presented to the system if they are not native to the controller. Corrective action: Import the virtual disk using Hardware-Independent Imaging (HII). Drive failure Issue: An installed drive is not listed in the BOSS configuration utility. OpenManage reports Physical Disk offline state.
Probable cause: Working as designed, BIOS only allows booting from the first listed boot device (in this case, slot 0) per peripheral controller. This only occurs in legacy BIOS boot mode. Corrective action: Swap the drive in slot 1 to slot 0. CLI reports unsupported features Issue: Several commands, options, or other features listed by the Marvell CLI state that they are unsupported when run.
