Dell EMC XC740xd XC Series Appliance and XC Core System Installation and Service Manual 1 Regulatory Model: E38S Series Regulatory Type: E38S001 August 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Overview...................................................................................................................... 7 Front view of the system...................................................................................................................................................7 Left control panel view.................................................................................................................................................
Methods to download firmware and drivers...............................................................................................................30 Downloading drivers and firmware................................................................................................................................30 Chapter 5: Pre-operating system management applications........................................................ 32 Options to manage the pre-operating system applications.........................
Installing a hard drive blank....................................................................................................................................... 73 Removing a hot swappable hard drive................................................................................................................... 73 Installing a hot swappable hard drive......................................................................................................................
Trusted Platform Module............................................................................................................................................... 116 Installing the Trusted Platform Module................................................................................................................. 117 Initializing the TPM 1.2 for TXT users....................................................................................................................117 Initializing the TPM 2.
1 Overview NOTE: The information in this document applies to both Dell EMC XC740 Series Appliances, and Dell EMC XC Core System offering. Sections or information that apply to only one of the offerings (XC Series or XC Core) will be called out explicitly.
Table 1. Features available on the front of the system Item Panels and slots Icon Description 1 Left control panel N/A Contains status LED indicators, system health, system ID, and indicator codes. 2 Hard drives N/A Enable you to install drives that are supported on your system. For more information about drives, see the Support Matrix at Dell.com/XCSeriesmanuals. 3 Right control panel N/A Contains the power button, VGA port, iDRAC Direct micro-USB port and two USB 2.0 ports.
Status LED indicators NOTE: No status LED indicators are illuminated when the system is turned off. To start the system, plug it into a working power source and press the power button. NOTE: Status LED indicators are always off and only turn solid amber if any error occurs. Table 3. Status LED indicators and descriptions Icon Description Condition Corrective action Hard drive indicator The indicator turns solid amber if there is a hard drive error.
Table 4. System health and system ID indicator codes (continued) System health and system ID indicator code Condition Blinking blue Indicates that the system ID mode is active. Press the system health and system ID button to switch to system health mode. Solid amber Indicates that the system is in fail-safe mode. If the problem persists, see Getting help. Blinking amber Indicates that the system is experiencing a fault.
Right control panel view Figure 6. Right control panel view Table 6. Right control panel features Item Indicator, button, or connector 1 Power button Icon Description Indicates if the system is turned on or off. Press the power button to manually turn on or off the system. NOTE: Press the power button to gracefully shut down an ACPI-compliant operating system. 2 USB port (2) The USB ports are 4-pin, 2.0-compliant. These ports enable you to connect USB devices to the system.
Table 7. iDRAC Direct LED indicator codes (continued) iDRAC Direct LED indicator code Condition Turns off Indicates that the laptop or tablet is unplugged. Back view of the system Figure 7. Back view of the system Table 8. Features available on the back view Item Panels, ports, and slots Icon Description 1 Full-height PCIe expansion card slot (3) N/A The PCIe expansion card slot (riser 1) connects up to three fullheight PCIe expansion cards to the system.
NIC indicator codes Each NIC on the back panel has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network. Figure 8. NIC indicator codes 1. link LED indicator 2. activity LED indicator Table 9. NIC indicator codes Status Condition Link and activity indicators are off The NIC is not connected to the network.
Table 10. AC PSU status indicator codes (continued) Power indicator codes Condition Blinking green When the firmware of the PSU is being updated, the PSU handle blinks green. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted, the PSUs do not function. Blinking green and turns off When hot-plugging a PSU, the PSU handle blinks green five times at a rate of 4 Hz and turns off.
Table 11. DC PSU status indicator codes (continued) Power indicator codes Condition CAUTION: When correcting a PSU mismatch, replace only the PSU with the blinking indicator. Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to a Low Output configuration or vice versa, you must turn off the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power.
Table 12. Hard drive indicator codes (continued) Hard drive status indicator code Condition Flashes amber four times per second Drive failed. Flashes green slowly Drive rebuilding. Solid green Drive online. Flashes green for three seconds, amber for three seconds, and then turns off after six seconds Rebuild stopped. LCD panel The LCD panel is available only on the optional LCD bezel. The optional LCD bezel is hot pluggable.
Viewing Home screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors. When the system turns off and there are no errors, LCD enters the standby mode after five minutes of inactivity. To turn the LCD on, press any button on the LCD panel. Steps 1. To view the Home screen, press one of the three navigation buttons (Select, Left, or Right). 2.
Locating Service Tag of your system You can identify your system by using the unique Express Service Code and Service Tag. To view the Express Service Code and Service Tag, pull out the information tag in front of the system. Alternatively, the information may be available on a sticker on the chassis of the system. The mini Enterprise Service Tag (EST) is found on the back of the system. This information is used by Dell EMC to route support calls to the appropriate personnel. Figure 13.
2 Documentation resources Dell EMC documentation is either included with your shipment or available at the Dell website at Dell.com/XCSeriesmanuals. Dell EMC documentation for Dell EMC iDRAC is available at Dell.com/idracmanuals. To access the Dell EMC documentation: 1. On the Dell EMC Support page, in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword box, type the Service Tag of your Dell EMC appliance, and then click Submit.
3 Technical specifications The technical and environmental specifications of your system are outlined in this section.
Figure 14. System dimensions of XC740xd Series Hyper-converged Appliances Table 15. Dimensions System Xa Xb Y Za (with bezel) Za (without bezel) Zb Zc XC740xd Series Hyperconverged Appliances 482.0 mm 434.0 mm 35.84 mm 22.0 mm (18.98 inches) (17.09 inches) 86.8 mm (3.42 inches) 678.8 mm (26.72 inches) 715.5 mm (28.17 inches) (1.41 inches) (0.87 inches) Chassis weight Table 16. Chassis weight System Maximum weight (with all hard drives/SSDs) 2.5 inch hard drive systems 28.1 kg (61.
PSU specifications The XC740xd Series Hyper-converged Appliance supports up to two AC or DC power supply units (PSUs). Table 17. PSU specifications PSU Class Heat dissipation (maximum) Frequency Voltage Current 750 W AC Platinum 2891 BTU/hr 50/60 Hz 100–240 V AC, autoranging 10 A–5 A 750 W AC Titanium 2843 BTU/hr 50/60 Hz 200–240 V AC, autoranging 5A 1100 W AC Platinum 4100 BTU/hr 50/60 Hz 100–240 V AC, autoranging 12 A–6.
Table 18.
NOTE: Universal slots are slots that support SAS, SATA hard drives/SSDs, or NVMe drives in the same slot. Ports and connectors specifications USB ports The XC740xd Series Hyper-converged Appliances support: ● Two USB 2.0-compliant ports on the front panel ● One internal USB 3.0-compliant port ● One micro USB 2.0-compliant port in the front panel for iDRAC Direct ● Two USB 3.
Table 21. Supported video resolution options (continued) Resolution Refresh rate (Hz) Color depth (bits) 1360 x 768 60 8, 16, 32 1440 x 900 60 8, 16, 32 1600 x 900 60 8, 16, 32 1600 x 1200 60 8, 16, 32 1680 x 1050 60 8, 16, 32 1920 x 1080 60 8, 16, 32 1920 x 1200 60 8, 16, 32 NOTE: 1920 x 1080 and 1920 x 1200 resolutions are only supported in reduced blanking mode.
Table 26. Maximum altitude specifications Maximum altitude Specifications Operating 3048 m (10,000 ft) Storage 12,000 m (39,370 ft) Table 27. Operating temperature de-rating specifications Operating temperature de-rating Specifications Up to 35°C (95°F) Maximum temperature is reduced by 1°C/300 m (1°F/547 ft) above 950 m (3,117 ft). 35°C to 40°C (95°F to 104°F) Maximum temperature is reduced by 1°C/175 m (1°F/319 ft) above 950 m (3,117 ft).
● ● ● ● ● ● ● ● 150 W/8 core, 165 W/12 core and higher wattage processor [Thermal Design Power (TDP)>165 W] are not supported. Redundant power supply unit is required. Non-Dell EMC qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. PCIe SSD is not supported. Mid hard drive tray is not supported. Rear storage devices or drives are not supported. GPU is not supported. Tape backup unit is not supported.
Particulate and gaseous contamination specifications The following table defines the limitations that help avoid any equipment damage or failure from particulate and gaseous contamination. If the levels of particulate or gaseous pollution exceed the specified limitations and result in equipment damage or failure, you may need to rectify the environmental conditions. Remediation of environmental conditions is the responsibility of the customer. Table 32.
4 Initial system setup and configuration NOTE: NVMe drive slots are 20, 21, 22, and 23. XC740 does not support NVMe drives. Drive slot numbering is 0 relative for chassis. All NVMe drives are installed in the last slots. Maximum of four NVMe drives are supported. Topics: • • • • Setting up your system iDRAC configuration Methods to download firmware and drivers Downloading drivers and firmware Setting up your system Complete the following steps to set up your system: Steps 1. Unpack the system. 2.
Interfaces Document/Section Chassis or System LCD panel See LCD panel on page 16. iDRAC Direct and See Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals Quick Sync 2 (optional) NOTE: To access iDRAC, ensure that you connect the Ethernet cable to the iDRAC direct port. You can also access iDRAC through the shared LOM mode, if you have opted for a system that has the shared LOM mode enabled.
NOTE: If you do not have the Service Tag, select Detect Product to allow the system to automatically detect your Service Tag, or click View products, and navigate to your product. 3. Click Drivers & Downloads. The drivers that are applicable to your selection are displayed. 4. Download the drivers to a USB drive, CD, or DVD.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
System Setup details The System Setup Main Menu screen details are explained as follows: NOTE: The XC Series Appliance and XC Core System does not support the NVDIMM-N, RAID, or UEFI settings. Option Description System BIOS Enables you to configure BIOS settings. iDRAC Settings Enables you to configure the iDRAC settings. The iDRAC settings utility is an interface to set up and configure the iDRAC parameters . You can enable or disable various iDRAC parameters by using the iDRAC settings utility.
Option Description menu to RAID mode. You might also need to change the Boot Mode setting to UEFI. Otherwise, you should set this field to Non-RAID mode. Boot Settings Allows you to set the boot mode — BIOS or UEFI. Network Settings Specifies options to manage the UEFI network settings and boot protocols. Legacy network settings are managed from the Device Settings menu. Integrated Devices Specifies options to manage integrated device controllers and ports, specifies related features and options.
Option Description System Model Name Specifies the system model name. System BIOS Version Specifies the BIOS version installed on the system. System Management Engine Version Specifies the current version of the Management Engine firmware. System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer. System Manufacturer Contact Information Specifies the contact information of the system manufacturer.
Option Description System Memory Type Specifies the type of memory installed in the system. System Memory Speed Specifies the system memory speed. System Memory Voltage Specifies the system memory voltage. Video Memory Specifies the amount of video memory. System Memory Testing Specifies whether the system memory tests are run during system boot. Options are Enabled and Disabled. This option is set to Disabled by default. Memory Operating Mode Specifies the memory operating mode.
Option Description ● Not-Ready The following settings are applicable for every NVDIMM-N present in the system: NVDIMM-N Specifies the location of the NVDIMM-N in each channel. Memory Location NVDIMM-N Memory Size Specifies information on the capacity of the NVDIMM-N. NVDIMM-N Memory Speed Specifies information on the speed of the NVDIMM-N. NVDIMM-N Specifies information on the current firmware version on the NVDIMM-N.
Option Description CPU Interconnect Speed Enables you to govern the frequency of the communication links among the CPUs in the system. NOTE: The standard and basic bin processors support lower link frequencies. The options available are Maximum data rate, 10.4 GT/s, and 9.6 GT/s. This option is set to Maximum data rate by default. Maximum data rate indicates that the BIOS runs the communication links at the maximum frequency supported by the processors.
SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable SATA on your system. NOTE: The XC Series Appliance and XC Core System does not support the NVDIMM-N, RAID, or UEFI settings. Viewing SATA Settings To view the SATA Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
○ Support for hard drive partitions larger than 2 TB. ○ Enhanced security (e.g., UEFI Secure Boot). ○ Faster boot time. ● BIOS: The BIOS Boot Mode is the legacy boot mode. It is maintained for backward compatibility. Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Choosing system boot mode System Setup enables you to specify one of the following boot modes for installing your operating system: NOTE: The XC Series Appliance and XC Core System does not support the NVDIMM-N, RAID, or UEFI settings. ● BIOS boot mode (the default) is the standard BIOS-level boot interface. ● UEFI boot mode is an enhanced 64-bit boot interface. If you have configured your system to boot to UEFI mode, it replaces the system BIOS. NOTE: The system supports only BIOS boot mode. 1.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings.
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings. 5. On the Network Settings screen, click UEFI iSCSI Settings.
Option Description User Accessible USB Ports Configures the user accessible USB ports. Selecting Only Back Ports On disables the front USB ports; selecting All Ports Off disables all front and back USB ports; selecting All Ports Off (Dynamic) disables all front and back USB ports during POST and front ports can be enabled or disabled dynamically by authorized user without resetting the system.
Option Description Slot Disablement Enables or disables the available PCIe slots on your system. The slot disablement feature controls the configuration of the PCIe cards installed in the specified slot. Slots must be disabled only when the installed peripheral card prevents booting into the operating system or causes delays in system startup. If the slot is disabled, both the Option ROM and UEFI drivers are disabled. Only slots that are present on the system will be available for control. Table 35.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Serial Communication.
System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings such as power management. Viewing System Profile Settings To view the System Profile Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description Energy Efficient Policy Enables you to select the Energy Efficient Policy option. Number of Turbo Boot Enabled Cores for Processor 1 Monitor/Mwait The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to target higher performance or better power savings. NOTE: If there are four processors installed in the system, you will see an entry for Number of Turbo Boost Enabled Cores for Processor 4.
Option Description In-Band Manageability Interface When set to Disabled, this setting will hides the Management Engine's (ME), HECI devices, and the system's IPMI devices from the operating system. This prevents the operating system from changing the ME power capping settings, and blocks access to all in-band management tools. All management should be managed through out-of-band. This option is set to Enabled by default.
Option Description Secure Boot Custom Policy Settings Configures the Secure Boot Custom Policy. To enable this option, set the Secure Boot Policy to Custom option. Creating a system and setup password Prerequisites Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features. For more information, see System board jumper settings .
Deleting or changing system and setup password Prerequisites NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked. Steps 1. To enter System Setup, press F2 immediately after turning on or restarting your system. 2. On the System Setup Main Menu screen, click System BIOS > System Security. 3. On the System Security screen, ensure that Password Status is set to Unlocked. 4.
4. On the System BIOS screen, click Redundant OS Control. Redundant OS Control screen details About this task NOTE: The XC Series Appliance and XC Core System does not support the NVDIMM-N, RAID, or UEFI settings.
Option Description System Time Enables you to set the time on the system. System Date Enables you to set the date on the system. Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes. Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled. This option is set to On by default. NOTE: This option does not apply to 84-key keyboards. F1/F2 Prompt on Error Enables or disables the F1/F2 prompt on error.
Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities. NOTE: The XC Series Appliance and XC Core System does not support the NVDIMM-N, RAID, or UEFI settings. Viewing Boot Manager About this task To enter Boot Manager: Steps 1. Turn on, or restart your system. 2.
To access the PXE boot option, boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup. It does not pull any menu or allow managing of network devices.
6 Installing and removing system components NOTE: When you replace any system component, you must update the system with the latest available BIOS and iDRAC versions. For more information, go to Dell.com/XCSeriesmanuals.
NOTE: To ensure proper operation and cooling, all bays in the system and system fans must be populated always with a component or with a blank. Before working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Turn off the system, including any attached peripherals. 2. Disconnect the system from the electrical outlet and disconnect the peripherals. 3. If applicable, remove the system from the rack.
Optional front bezel An optional metal bezel is mounted on the front of the system to display system branding. A lock on the bezel is used to protect unauthorized access to the hard drives. There are two versions of bezel available: ● With LCD panel ● Without LCD panel For bezels with LCD panel, the system status can be viewed on the LCD panel. For more information, see LCD panel.
Steps 1. Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package. 2. Hook the right end of the bezel onto the system. 3. Press the release button and fit the left end of the bezel onto the system. 4. Lock the bezel by using the key. Figure 16. Installing the optional front bezel with the LCD panel System cover System cover provides security for the entire system and also helps in maintaining proper air flow inside the system. Removing the system cover Prerequisites 1.
Figure 17. Removing the system cover Installing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 56. 2. Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down.
Figure 18. Installing system cover Next steps 1. Reconnect the peripherals and connect the system to the electrical outlet. 2. Turn on the system, including any attached peripherals. Backplane cover Removing the backplane cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 56. 2. Follow the procedure listed in Before working inside your system on page 57. Steps 1. Slide the backplane cover in the direction of the arrows marked on the backplane cover. 2.
Figure 19. Removing backplane cover Installing the backplane cover Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. Steps 1. Align the backplane cover with the guide slots on the system. 2. Slide the backplane cover toward the front of the system until the cover locks into place.
Figure 20. Installing the backplane cover Next steps Follow the procedure listed in After working inside your system on page 57. Inside the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 21. Inside the system 1. 3. 5. 7. 9. 11. hard drive backplane cooling fan (6) in the cooling fan assembly expansion card riser 3 expansion card riser 2 expansion card riser 1 PERC card NOTE: PERC card is not supported. 64 Installing and removing system components 2. 4. 6. 8. 10. 12.
Air shroud The air shroud directs the airflow across the entire system. Air shroud prevents the system from overheating and is used to maintain uniform airflow inside the system. Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data CAUTION: Never operate a two-processor system without the air shroud.
Steps 1. Align the tabs on the air shroud with the slots on the system. 2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 23. Installing air shroud Next steps 1. If removed, install the full length PCIe cards. 2. If applicable, install the GPU cards. 3. Follow the procedure listed in After working inside your system on page 57.
Figure 24. Removing the cooling fan assembly Next steps Install the cooling fan assembly. Installing the cooling fan assembly Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. CAUTION: Ensure that the cables inside the system are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly. Incorrectly installed cables may get damaged. Steps 1.
Figure 25. Installing the cooling fan assembly Next steps Follow the procedure listed in After working inside your system on page 57. Cooling fans The cooling fans are integrated into the system to dissipate the heat generated by the functioning of the system. These fans provide cooling for the processors, expansion cards, memory modules. Your system supports up to six standard or high performance hot swappable cooling fans.
Follow the safety guidelines listed in Safety instructions on page 56. Steps Press the release tab and lift the cooling fan out of the cooling fan assembly. Figure 26. Removing cooling fan Next steps If applicable, install the cooling fan. Installing a cooling fan The procedure for installing standard and high performance fans is identical. Prerequisites WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock.
Figure 27. Installing the cooling fan 2. Slide the cooling fan into the cooling fan assembly until the release tab locks into place. Intrusion switch The chassis intrusion detection switch detects any intrusion into the system and creates a log entry in the system event log (SEL). This switch is activated when the cover of your system is removed. Removing an intrusion switch Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 56. 2.
Figure 28. Removing an intrusion switch Next steps Install an intrusion switch. Installing an intrusion switch Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. Steps 1. Align the tabs on the intrusion switch with the slots on the cooling fan assembly. 2. Push the intrusion switch until it locks in place. Figure 29.
Next steps 1. Install the cooling fan assembly. 2. Follow the procedure listed in After working inside your system on page 57. Hard drives Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots. CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly.
Installing a hard drive blank The procedure for installing 2.5 inch and 3.5 inch hard drive blanks is identical. Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. CAUTION: Mixing hard drive blanks from previous generations of XC Series Appliances and XC Core Systems are not supported. Steps Insert the hard drive blank into the hard drive slot, and push until the release button clicks into place. Figure 31. Installing a hard drive blank Next steps 1.
Figure 32. Removing a hard drive Next steps 1. Install a hard drive. 2. If you are not replacing the hard drive immediately, insert a hard drive blank in the empty hard drive slot to maintain proper system cooling.
2. Insert the hard drive into the hard drive slot and slide until the hard drive connects with the backplane. 3. Close the hard drive release handle to lock the hard drive in place. Figure 33. Installing a hard drive Next steps If applicable, install the front bezel. Removing the hard drive from hard drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions on page 56.
Figure 34. Removing the hard drive from the hard drive carrier Next steps If applicable, install the hard drive into the hard drive carrier. Installing a hard drive into the hard drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. CAUTION: Mixing hard drives from previous generations of systems is not supported. Steps 1. Insert the hard drive into the hard drive carrier with the connector end of the hard drive towards the back of the carrier. 2.
Figure 35. Installing a hard drive into the hard drive carrier System memory System memory guidelines The system support DDR4 Registered DIMMs (RDIMMs), Load Reduced DIMMs (LRDIMMs), and Non-Volatile DIMMs (NVDIMM-Ns). System memory holds the instructions that are executed by the processor. Your system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is organized into six channels. Six memory channels are allocated to each processor.
Figure 36. Memory socket locations Memory channels are organized as follows: Table 37.
● Maximum supported DIMM speed of the processors ● Maximum supported speed of the DIMMs NOTE: MT/s indicates DIMM speed in MegaTransfers per second. The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for installing memory modules: ● All DIMMs must be DDR4. ● RDIMMs and LRDIMMs must not be mixed. ● NVDIMMs and LRDIMMs must not be mixed. ● NVDIMMs and RDIMMs can be mixed.
Table 38. Memory operating modes (continued) Memory Operating Mode Description the mirrored copy. The installation guidelines to enable Mirror Mode require that the memory modules be identical in size, speed, and technology, and they must be populated in sets of 6 per processor. Single Rank Spare Mode Single Rank Spare Mode allocates one rank per channel as a spare.
Table 39. Memory population rules (continued) Processor Configuration Memory population Memory population information all memory channels identically with identical DIMMs for best performance. ● Optimizer population order is not traditional for 4 and 8 DIMM installations of single processor. ○ For 4 DIMMs: A1, A2, A4, A5 ○ For 8 DIMMs: A1, A2, A4, A5, A7, A8, A10, A11 Mirror population order {1, 2, 3, 4, 5, 6} {7, 8, 9, 10, 11, 12} Mirroring is supported with 6 or 12 DIMMs per processor.
Table 39. Memory population rules (continued) Processor Configuration Memory population Memory population information Fault resilient population order A{1, 2, 3, 4, 5, 6}, B{1, 2, 3, 4, 5, 6}, A{7, 8, 9, 10, 11, 12}, B{7, 8, 9, 10, 11, 12} Supported with 6 or 12 DIMMs per processor. Table 40.
With single rank memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel. For example, in a dual-processor configuration with twenty four 16 GB dual-rank memory modules, the available system memory is: 3/4 (ranks/channel) × 24 (memory modules) × 16 GB = 288 GB, and not 24 (memory modules) × 16 GB = 384 GB. This calculation changes based on if it is single rank sparing or multi rank sparing.
Figure 37. Removing a memory module Next steps Install the memory module. NOTE: For single processor systems, install processor/DIMM blank on CPU2 socket. Installing a memory module Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. CAUTION: To ensure proper system cooling in configurations with mid hard drive tray, memory module blanks must be installed in any memory socket that is not occupied.
Figure 38. Installing a memory module Next steps 1. If applicable, install the air shroud. 2. Follow the procedure listed in After working inside your system on page 57. 3. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the installed memory. 4.
3. Set the PHM module aside with the processor side facing up. Figure 39. Removing a heat sink (2U) Figure 40. Removing a heat sink (1U) Next steps 1. Install the PHM module. Removing a processor from processor heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it. 1. Follow the safety guidelines listed in Safety instructions on page 56. 2.
Steps 1. Place the heat sink with the processor side facing up. 2. Insert a flat blade screwdriver into the release slot marked with a yellow label. Twist (do not pry) the screwdriver to break the thermal paste seal. 3. Push the retaining clips on the processor bracket to unlock the bracket from the heat sink. Figure 41. Loosening the processor bracket 4. Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. 5.
Installing the processor into a processor and heat sink module Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. Steps 1. Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket.
Figure 44. Applying thermal grease on top of the processor 5. Place the heat sink on the processor and push down until the bracket locks onto the heat sink. NOTE: ● Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. ● Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket.
Figure 45. Installing the heat sink onto the processor Next steps 1. Install the processor and heat sink module. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system on page 57. Installing a processor and heat sink module The procedure to install the fabric and non-fabric processor is identical. Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor.
2. Push the blue retention clips inward to allow the heat sink to drop into place. 3. Using the #Torx T30 screwdriver, tighten one screw at a time. NOTE: Ensure that the screw is tightened completely before moving onto the next screw. NOTE: The processor and heat sink module retention screws should not be tightened to more than 0.13 kgf-m (1.35 N.m or 12 in-lbf). Figure 46. Installing the processor and heat sink module (2U) Figure 47. Installing a processor and heat sink module (1U) Next steps 1. 2. 3.
Expansion cards and expansion card risers An expansion card in the system is an add-on card that can be inserted into an expansion slot on the system board or riser card to add enhanced functionality to the system through the expansion bus. NOTE: A System Event Log (SEL) event is logged if an expansion card riser is not supported or missing. It does not prevent your system from turning on. However, if F1/F2 pause occurs and an error message is displayed.
NOTE: Double width GPUs are supported only on riser configuration 4, and single width GPUs are supported only on riser configuration 6. NOTE: Ensure that x16 cards are installed only in x16 slots. Depending on the riser configuration slots 2, 7, or 8 may not be available. NOTE: When you replace the Internal storage adapter, you must update the system with the latest available BIOS and iDRAC versions. For more information, go to Dell.com/XCSeriesmanuals.
Figure 49. Closing the PCIe card holder latch Next steps Follow the procedure listed in After working inside your system on page 57. Removing the expansion card from expansion card riser Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in Safety instructions on page 56. Follow the procedure listed in Before working inside your system on page 57. If applicable, remove the air shroud. If applicable, disconnect the cables from the expansion card.
Figure 50. Removing the expansion card from expansion card riser 2 Figure 51. Removing the expansion card from expansion card riser 3 Next steps 1. Install the expansion card into expansion card riser. 2. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and push the expansion card latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.
Installing an expansion card into the expansion card riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installing a new expansion card, unpack it and prepare the card for installation. NOTE: For instructions, see the documentation accompanying the card. 3. When installing a card into riser 2 or 3, open the PCIe card holder latch. Steps 1. Pull the expansion card latch. 2. If installed, remove the filler bracket. NOTE: Store the filler bracket for future use.
3. If installed, remove the expansion cards from the riser. 4. Disconnect any cables connected to the riser. Steps Press the release latches, and lift the riser from the riser connector on the system board. Figure 53. Removing an expansion card riser 1 Next steps Install the expansion card riser 1. Installing an expansion card riser 1 Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Align the guide rails on the riser with the standoffs on the side of the system. 2.
Figure 54. Installing an expansion card riser 1 Next steps 1. If removed, install expansion cards into the riser. 2. Follow the procedure listed in After working inside your system on page 57. 3. Install any device drivers required for the card as described in the documentation for the card. Removing an expansion card riser 2 Prerequisites 1. 2. 3. 4. 5. 6. Follow the safety guidelines listed in Safety instructions on page 56. Follow the procedure listed in Before working inside your system on page 57.
Figure 55. Removing the expansion riser 2A Next steps Install the expansion card riser 2. Installing an expansion card riser 2 Prerequisites Follow the safety guidelines listed in Safety instructions. Steps To install expansion card riser 2A: a. Align the screw and tab on the riser with the screw hole and slot on the system. b. Lower the riser into the system until the riser connector engages with the connector on the system board. c.
Next steps 1. 2. 3. 4. 5. Install the air shroud. If removed, install expansion cards into the riser. If applicable, open the PCIe card holder latch on the air shroud to install the full length card. Follow the procedure listed in After working inside your system on page 57. Install any device drivers required for the card as described in the documentation for the card. Removing an expansion card riser 3 Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 56. 2.
Steps 1. Align the following: a. Tab on the riser with the slot on the system and guide rails on the riser with the standoffs on the side of the system b. Lower the riser into the system until the riser connector engages with the connector on the system board. c. The riser card edge engages with the riser guide on the system. 2. Tighten the screw to secure the riser to the system by using Phillips #2 screwdriver. Figure 58. Installing an expansion card riser 3 Next steps 1.
Next steps Install a micro SD cards. Installing a micro SD card Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. NOTE: To use an SD card with your system, ensure that the Internal SD Card Port is enabled in System Setup. NOTE: Re-install the micro SD cards into the same slots based on the labels you had marked on the cards during removal. Steps 1. Locate the SD card connector on the internal dual SD module.
Figure 59. Removing IDSDM card Next steps Install the IDSDM card. Installing the IDSDM card Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. Steps 1. Locate the IDSDM connector on the system board. To locate IDSDM, see System board jumpers and connectors. 2. Align IDSDM card with the connector on the system board. 3. Push IDSDM card until it is firmly seated on the system board.
Figure 60. Installing IDSDM card Next steps 1. Install the micro SD cards. NOTE: Re-install the micro SD cards into the same slots based on the labels you had marked on the cards during removal. 2. If applicable, install the rear hard drive cage. 3. If applicable, install the full height PCIe card. 4. Follow the procedure listed in After working inside your system on page 57.
Figure 61. Removing network daughter card Next steps Install the network daughter card. Installing the network daughter card Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. Steps 1. Orient the NDC so that the Ethernet connectors fit through the slot in the chassis. 2. Align the captive screws at the back-end of the card with the screw holes on the system board. 3.
Next steps 1. Install the expansion card riser 2. 2. Follow the procedure listed in After working inside your system on page 57. Hard drive backplane NOTE: NVMe drive slots are 20, 21, 22, and 23. XC740 does not support NVMe drives. Drive slot numbering is 0 relative for chassis. All NVMe drives are installed in the last slots. Maximum of four NVMe drives are supported. Depending on your system configuration: Table 45. Supported hard drives options System Supported hard drives options 2.
Hard drive backplane connectors Figure 64. Back view of 24 x 2.5 inch backplane 1. 3. 5. 7. 9. 11. backplane to expander board connector (BP_XCEDE_3) backplane to expander board connector (BP_XCEDE_31) power connector (J_PWR_A) PCIe connector (BP PCIE A2) PCIe connector (BP PCIE A1) PCIe connector (BP PCIE A0) 2. 4. 6. 8. 10. 12.
CAUTION: Note the number of each hard drive and temporarily label them before you remove the hard drive so that you can replace them in the same location. 1. 2. 3. 4. 5. 6. 7. Follow the safety guidelines listed in Safety instructions on page 56. Follow the procedure listed in Before working inside your system on page 57. Remove the air shroud. Remove the cooling fan assembly. Remove the backplane cover. Remove all hard drives. Disconnect all the cables from the backplane.
Figure 67. Installing the hard drive backplane Next steps 1. 2. 3. 4. 5. 6. Connect all the cables to the backplane. Install all the hard drives. Install the backplane cover. Install the cooling fan assembly. Install the air shroud. Follow the procedure listed in After working inside your system on page 57. System battery The system battery is used for low-level system functions such as powering the real-time and date settings of the system.
Figure 68. Removing the system battery 3. To install a new system battery, hold the battery with the positive side facing up and slide it under the securing tabs. 4. Press the battery into the connector until it snaps into place. Figure 69. Installing the system battery Next steps 1. 2. 3. 4. 5. 6. 7. Install the expansion card riser 1A. If applicable, connect the cables to the expansion card(s). If applicable, open the PCIe card holder latch on the air shroud to secure the full length expansion card.
Removing a power supply unit The procedure for removing AC and DC PSUs is identical. Prerequisites CAUTION: The system needs one power supply unit (PSU) for normal operation. On power-redundant system, remove and replace only one PSU at a time in a system that is powered on. 1. Follow the safety guidelines listed in Safety instructions on page 56. 2. Disconnect the power cable from the power source and from the PSU you intend to remove, and then remove the cable from the strap on the PSU handle. 3.
Figure 71. Installing a power supply unit Next steps 1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at Dell.com/XCSeriesmanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.
● Current consumption: 32 A (maximum) Kit contents ● Dell EMC part number 6RYJ9 terminal block or equivalent (1) ● #6-32 nut equipped with lock washer (1) Required tools Wire-stripper pliers capable of removing insulation from size 10 AWG solid or stranded, insulated copper wire. NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding). Required wires ● One UL 10 AWG, 2 m maximum (stranded) black wire [–(48–60) V DC]. ● One UL 10 AWG, 2 m maximum (stranded) red wire (V DC return).
WARNING: To protect the power supply from electrostatic discharge, the captive screws must be covered with the rubber cap before inserting the mating connector into the power supply. 3. Rotate the rubber cap clockwise to fix it over the captive screws. 4. Insert the mating connector into the power supply. System board A system board (also known as the motherboard) is the main printed circuit board in the system with different connectors used to connect different components or peripherals of the system.
3. Lift the system board out of the chassis. Figure 72. Removing the system board Next steps Install the system board. Installing the system board Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. Steps 1. Unpack the new system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. 2.
Figure 73. Installing the system board Next steps 1. Install the Trusted Platform Module (TPM). NOTE: The TPM plug-in module is attached to the system board and cannot be removed. A replacement TPM plug-in module is provided for all system board replacements, where a TPM plug-in module was installed. 2. Replace the following: a. IDSDM module card b. All expansion card risers c. Processors and heat sink modules d. Processors and memory blanks (if applicable) e. Memory modules and memory module blanks f.
NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell EMC certified service technicians. Installing the Trusted Platform Module Prerequisites CAUTION: Do not attempt to remove the Trusted Platform Module (TPM) from the system board. Once the TPM is installed, it is cryptographically bound to that specific system board.
7. Enter System Setup again. 8. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 9. From the Intel TXT option, select On. Initializing the TPM 2.0 for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On. 4. Save the settings. 5. Restart your system. 6. Enter System Setup again. 7.
Figure 75. Removing left control panel Next steps Install the left control panel. Installing the left control panel Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. Steps 1. Route the control panel cable through the side wall of the system. 2. Align the control panel with the control panel slot on the system and attach the control panel to the system. 3. Connect the control panel cable to the system board connector and secure it using cable latch. 4.
Figure 76. Installing the cable cover Next steps 1. Install the air shroud. 2. Install the cooling fan assembly. 3. Follow the procedure listed in After working inside your system on page 57. Removing the right control panel Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 56. 2. Follow the procedure listed in Before working inside your system on page 57. NOTE: Ensure that you note the routing of the cables as you remove them from the system board.
Figure 77. Removing right control panel Next steps Install the right control panel. Installing the right control panel Prerequisites Follow the safety guidelines listed in Safety instructions on page 56. Steps 1. Route the control panel cable and VGA cable through the side wall of the system. 2. Align the control panel with the control panel slot on the system and attach the control panel to the system . 3. Connect the VGA cable to the system board. 4.
Figure 78. Installing the right control panel Next steps 1. Install the cooling fan assembly. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system on page 57.
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
Table 47.
Table 47. System board jumpers and connectors (continued) Item Connector Description 36 CPU1 CPU1 processor and heat sink module 37 P_RGT_CP Right control panel connector NOTE: PERC card is not supported. System board jumper settings For information on resetting the password jumper to disable a password, see Disabling a forgotten password. Table 48. System board jumper settings Jumper Setting PWRD_EN Description The BIOS password feature is enabled. The BIOS password feature is disabled.
10. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. 11. Assign a new system and/or setup password.
9 Getting help Topics: • • • • Contacting Dell EMC Documentation feedback Accessing system information by using QRL Receiving automated support with SupportAssist Contacting Dell EMC Prerequisites NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell EMC product catalog. About this task Dell EMC provides several online and telephone-based support and service options.
information specific to the system Service Tag, such as configuration and warranty, you can access QR code located on the system Information tag. Prerequisites Ensure that your smartphone or tablet has the QR code scanner installed.
A BOSS card Topics: • • • • • Introduction to BOSS card BOSS card features Deploying the BOSS card Driver installation BOSS troubleshooting Introduction to BOSS card BOSS is a simple RAID solution card designed specifically for booting a system's operating system. The card supports up to two 6 Gbps M.2 SATA drives. The BOSS adapter card has a x8 connector using PCIe gen 2.0 x2 lanes, available only in the low-profile and half-height form factor. The BOSS modular card has a dedicated slot in blade systems.
Supported XC Series Appliance and XC Core System The following XC Series Appliance and XC Core System support the BOSS adapter card: ● XC640 ● XC6420 ● XC740xd ● XC940 BOSS card features BOSS card supports the following features: ● Foreign Import ● SMART Info ● Auto-Rebuild Foreign Import A virtual disk is considered foreign if it is not native to the adapter. ● A virtual disk is considered native to the adapter if: ○ The virtual disk was created or imported on the adapter.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. NOTE: It is recommended that you always use a static mat and static strap while working on components inside system. 2. Open the system cover. 3.
5. Pull the M.2 SSD module away from the BOSS card. Figure 83. Removing the M.2 SSD module a. module connector (2) b. screw (2) c. module (2) Installing the M.2 SSD module About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 84. Installing the M.2 SSD module a. module connector (2) b. screw (2) c. module (2) Installing the BOSS card About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 85. Installing the BOSS card a. BOSS card b. card connector on the system board Driver installation The BOSS card uses the native AHCI driver of the supported operating systems. Windows driver installation — Dell provides the Dell Update Package (DUP) to update drivers on systems running Windows Server 2012 R2 and newer operating system. DUP is an executable application that updates drivers for specific devices. DUP supports command line interface and silent execution.
Virtual disk not visible to operating system Issue: In RAID mode a virtual disk is not appearing for use by an operating system. Probable cause: Virtual disks will not be presented to the system if they are not native to the controller. Corrective action: Import the virtual disk using Hardware-Independent Imaging (HII). Drive failure Issue: An installed drive is not listed in the BOSS configuration utility. OpenManage reports Physical Disk offline state.
CLI reports unsupported features Issue: Several commands, options, or other features listed by the Marvell CLI state that they are unsupported when run. Probable cause: CLI shows the same information on all Marvell products, but only implements the functions which are pertinent to that platform or system. Corrective action: Use supported features.
