PowerVault NX3340 Network Attached Storage System Installation and Service Manual Regulatory Model: E39S Series Regulatory Type: E39S001 June 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: NX3340 system product overview.................................................................................7 Supported configurations.................................................................................................................................................. 7 Front view of the system...................................................................................................................................................8 Right control panel..............
System Setup..................................................................................................................................................................... 24 Viewing System Setup............................................................................................................................................... 24 System Setup details................................................................................................................................................
Air shroud............................................................................................................................................................................ 62 Removing the air shroud............................................................................................................................................62 Installing the air shroud.......................................................................................................................................
Hot spare feature.......................................................................................................................................................103 Removing a power supply unit blank.....................................................................................................................103 Installing a power supply unit blank.......................................................................................................................
1 NX3340 system product overview NX3340 system is a 1U Windows Storage Server system that supports up to: ● Two Intel Xeon Processor Scalable Family processors ● Eight 2.5 inch hard drives ● 24 DIMM slots ● Two AC redundant power supply units NOTE: All instances of SAS, SATA hard drives are referred to as drives in this document, unless specified otherwise.
Front view of the system This section describes the features available on the front of the system. Figure 2. Front view of 8 x 2.5 inch drive system Item Ports, panels, and slots Icon Description 1 Left control panel N/A Contains the system health and system ID, status LED, and the iDRAC Quick Sync 2 (wireless) indicator. ● Status LED: Enables you to identify any failed hardware components. There are up to five status LEDs and an overall system health LED (Chassis health and system ID) bar.
Right control panel The right control panel contains the power switch, a USB port, an iDRAC Direct port and LED. Figure 3. Right control panel view Item Indicator or button 1 Power button Icon Description Indicates if the system is turned on or off. Press the power button to manually turn on or off the system. NOTE: Press the power button to gracefully shut down an ACPI-compliant operating system. 2 USB port 3 iDRAC Direct LED 4 iDRAC Direct port (Micro-AB USB) The USB ports are 4-pin, 2.
Item Indicator or button Icon Description 1 Status LED indicators N/A Indicate the status of the system. For more information, see the Status LED indicators section. 2 System health and system ID indicator Indicates the system health. For more information, see the System health and system ID indicator codes section. 3 iDRAC Quick Sync 2 wireless indicator Indicates if the iDRAC Quick Sync 2 wireless option is activated.
LCD panel The LCD panel provides system information, status, and error messages to indicate if the system is functioning correctly or requires attention. The LCD panel can be used to configure or view the system’s iDRAC IP address. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software. The LCD panel is available only on the optional LCD bezel. The optional LCD bezel is hot pluggable.
Setup menu NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action. Option Description iDRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses. Two separate DNS entries are available. Set error Select SEL to view LCD error messages in a format that matches the IPMI description in the SEL.
Figure 7. Inside the system - 3 PCIe expansion risers 1. 3. 5. 7. 9. 11. 13. 15. 17. 19. right control panel cable cover backplane cover cabling latch air shroud processor 2 slot network daughter card PCIe shroud processor 1 cabling latch left control panel cable cover 2. 4. 6. 8. 10. 12. 14. 16. 18.
2 Technical specifications This section describes the technical and environmental specifications of your system.
System Xa Xb Y Za (with bezel) Za (without bezel) Zb * Zc 8 x 2.5 inch 482.0 mm 434.0 mm 42.8 mm 35.84 mm 22.0 mm 683.05 mm 721.91 (18.97 inches) (17.08 inches) (1.68 inches) (1.41 inches) (0.87 inches) (26.89 inches) (28.42 inches) NOTE: * indicates that Zb goes to the nominal rear wall external surface, where the system board I/O connectors are located. Chassis weight The maximum chassis weight is 21.9 kg (48.28 lbs).
Expansion bus specifications The NX3340 system supports up to four three PCI express (PCIe) 3.0 expansion cards which are installed on the system board using expansion card risers. This system supports 1A and 2A expansion card risers. Memory specifications The NX3340 system supports up to twenty four 288-pins RDIMMS with speed of 3200 MT/s or 2666 MT/s with support for memory optimized operation. Table 2.
NIC ports The NX3340 system supports up to four Network Interface Controller (NIC) ports that are integrated on the network daughter card (NDC). The ports are available in the following configurations.
Storage –40° to 65°C (–40° to 149°F) at a maximum altitude of 12,000 m (39,370 ft) Fresh Air For information on fresh air, see Expanded Operating Temperature section. Maximum temperature gradient (operating and storage) 20°C/h (68°F/h) Relative humidity Operating 10% to 80% (noncondensing) with 29°C (84.2°F) maximum dew point Storage 5% to 95% (noncondensing) with 33°C (91°F) maximum dew point Maximum vibration Operating 0.26 G rms at 5–350 Hz (all operation orientation) Storage 1.
NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD panel and in the System Event Log. Expanded operating temperature restrictions ● ● ● ● ● ● ● Do not perform a cold startup below 5°C. The operating temperature specified is for a maximum altitude of 3050 m (10,000 ft). 150 W/8 core, 165 W/12 core and higher wattage processor [Thermal Design Power (TDP)>165 W] are not supported. Redundant power supply unit is required.
3 Initial system setup and configuration This section describes how to install your system, configure it using iDRAC, and how to reinstall the NAS operating system. Topics: • • • Setting up your system iDRAC configuration Reinstalling the operating system using a DVD Setting up your system Follow these procedures to set up the system and configure the iDRAC IP address for system management. 1. Unpack the system. 2. If applicable, install the system into the rack. 3. Connect any peripherals to the system.
● as a Lightweight Directory Access Protocol (LDAP) user account ● Single sign-on or a Smart Card Use the iDRAC secure default password available on the system Information tag. NOTE: You must have iDRAC credentials to log in to iDRAC For more information, see the Integrated Dell Remote Access Control User's Guide located at www.dell.com/idracmanuals. You can also access iDRAC using RACADM. For more information, see the RACADM Command Line Interface Reference Guide located at www.Dell.com/idracmanuals.
15. When the message appears that the virtual disk was created successfully, click OK. 16. Click Back two times to return to the Configuration Utility Main Menu. 17. Click Virtual Disk Management. 18. Verify that both the newly-created OS partition and the existing data partitions are present. 19. Click Back to return to the Configuration Utility Main Menu. 20. Click Controller Management. 21. For Select Boot Device select OS Partition. 22.
15. In the Where do you want to install Storage Server? option, select the 140 GB drive that was created in the OS partition recovery steps. NOTE: Do not select an existing data drive for OS installation. Make sure the drive selected is the new OS drive created for this purpose. 16. In the OS Target-Drive option select Unallocated Space (the default) and click Next. The installation begins and takes 60 - 90 minutes to complete. Errors encountered are flagged on the front panel LCD of your device. 17.
4 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. System Setup details The System Setup Main Menu screen provides the following options. NOTE: The NX Series systems support only BIOS mode. Do not change the boot mode to UEFI because the system will not load the appliance OS when in UEFI mode. Option Description System BIOS Enables you to configure BIOS settings.
Option Description SATA Settings Specifies options to enable or disable the integrated SATA controller and ports. Boot Settings Specifies options to choose the Boot mode and allows you to modify the boot settings. Network Settings Specifies options to manage the network settings and boot protocols. Legacy network settings are managed from the Device Settings menu. Integrated Devices Specifies options to manage integrated device controllers and ports, specifies related features and options.
Option Description System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer. System Manufacturer Contact Information Specifies the contact information of the system manufacturer. System CPLD Version Specifies the current version of the system complex programmable logic device (CPLD) firmware. UEFI Compliance Version Specifies the UEFI compliance level of the system firmware.
Option Description Memory Operating Mode Specifies the memory operating mode. The options available are Optimizer Mode, Single Rank Spare Mode, Multi Rank Spare Mode, Mirror Mode, and Dell Fault Resilient Mode. This option is set to Optimizer Mode by default. NOTE: The Memory Operating Mode option can have different default and available options based on the memory configuration of your system. NOTE: The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient.
Option Description The options available are Maximum data rate, 10.4 GT/s, and 9.6 GT/s. This option is set to Maximum data rate by default. Maximum data rate indicates that the BIOS runs the communication links at the maximum frequency supported by the processors. You can also select specific frequencies that the processors support, which can vary. For best performance, you should select Maximum data rate.
Option Description Option Description Level 3 Cache Specifies the total L3 cache. Number of Cores Specifies the number of cores per processor. SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable SATA and PCIe RAID mode on your system. NOTE: PowerVault NAS systems do not support HDDs connected to SATA ports or SATA RAID Mode. NAS systems support only the PERC RAID Controller.
Boot Settings You can use the Boot Settings screen to set the boot mode to BIOS and to specify the boot order. Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3.
NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport. System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of your system. Figure 10.
Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller, integrated RAID controller, and the USB ports. Viewing Integrated Devices To view the Integrated Devices screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description embedded video will then be disabled right before the operating system boots. This option is set to Enabled by default. NOTE: When there are multiple add-in graphic cards installed in the system, the first card discovered during PCI enumeration is selected as the primary video. You might have to re-arrange the cards in the slots in order to control which card is the primary video. Current State of Embedded Video Controller Displays the current state of the embedded video controller.
Serial Communication You can use the Serial Communication screen to view the properties of the serial communication port. Viewing Serial Communication To view the Serial Communication screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3.
Option Description Redirection After Enables or disables the BIOS console redirection when the operating system is loaded. This option is set Boot to Enabled by default. System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings such as power management. Viewing System Profile Settings To view the System Profile Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime. The optimization of the uncore frequency to either save power or optimize performance is influenced by the setting of the Energy Efficiency Policy option. Energy Efficient Policy Number of Turbo Boost Enabled Cores for Processor 1 Monitor/Mwait Enables you to select the Energy Efficient Policy option.
System Security Settings details The System Security Settings screen provides the following options. Option Description In-Band Manageability Interface When set to Disabled, this setting will hide the Management Engine's (ME), HECI devices, and the system's IPMI devices from the operating system. This prevents the operating system from changing the ME power capping settings, and blocks access to all in-band management tools. All management should be managed through out-of-band.
Option Description Secure Boot Mode Configures how the BIOS uses the Secure Boot Policy Objects (PK, KEK, db, dbx). If the current mode is set to Deployed Mode, the available options are User Mode and Deployed Mode. If the current mode is set to User Mode, the available options are User Mode, Audit Mode, and Deployed Mode. ● User Mode — In User Mode, PK must be installed, and BIOS performs signature verification on programmatic attempts to update policy objects.
Next steps When Password Status is set to Locked, type the system password and press Enter when prompted at reboot. NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your password. You have three attempts to type the correct password. After the third unsuccessful attempt, the system displays an error message that the system has stopped functioning and must be turned off.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Miscellaneous Settings. Miscellaneous Settings details The Miscellaneous Settings screen provides the following options. NOTE: The NX3340 system does not support UEFI mode.
Dell Lifecycle Controller Dell Lifecycle Controller provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. Lifecycle Controller is delivered as part of the iDRAC solution. Embedded systems management The Dell Lifecycle Controller provides advanced embedded systems management throughout the lifecycle of the system.
One-shot BIOS boot menu Use the One-shot BIOS boot menu to select the device from which to boot. System Utilities System Utilities contains the following utilities that can be launched: ● Launch Diagnostics ● BIOS Update File Explorer ● Reboot System PXE boot You can use the Preboot Execution Environment (PXE) option to boot and configure the networked systems, remotely. To access the PXE boot option, boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup.
5 Diagnostics and indicators The following sections contain information about the indicator codes for the NX3340 and instructions for running the Embedded System Diagnostics program. Topics: • • Chassis LEDs Dell EMC Embedded System Diagnostics Chassis LEDs The following pages contain the information about the chassis LEDs. Status LED indicators NOTE: The indicators display solid amber if any error occurs. Table 5.
Table 5. Status LED indicators and descriptions (continued) Icon Description Condition Corrective action NOTE: For more information about the supported PCIe cards, see the Expansion card installation guidelines section. Drive indicator codes Each drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the drive. The activity LED indicator indicates whether the drive is currently in use or not.
System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of your system. Figure 12. System health and system ID indicators System health and system ID indicator code Condition Solid blue Indicates that the system is turned on, system is healthy, and system ID mode is not active. Press the system health and system ID button to switch to system ID mode. Blinking blue Indicates that the system ID mode is active.
Status Condition Link indicator is amber and activity indicator is blinking green The NIC is connected to a valid network at less than its maximum port speed and data is being sent or received. Link indicator is green and activity indicator is off The NIC is connected to a valid network at its maximum port speed and data is not being sent or received.
iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem. iDRAC Direct LED indicator is located below the iDRAC Direct port on the right control panel. You can configure iDRAC Direct using a USB to micro USB (type AB) cable, which you can connect to your laptop or tablet.
Dell EMC Embedded System Diagnostics NOTE: The Dell EMC Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.
6 Jumpers and connectors This section provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
Table 6. System board jumpers and connectors Item Connector Description 1. P_RG1_CP Right panel connector 2. J_WS_PWRBTN Power button connector 3. J_INTRUSION_DET1 Intrusion switch connector 4. J_FAN1U_2 Cooling fan connector 5. CPU2 Processor socket 2 6. J_BATT_SIG Battery signal connector 7. J_BATT_PWR Battery power connector 8. CP Left control panel connector 9. B6, B12, B5, B11, B4, B10, B7, B1, B8, B2, B9, B3 Memory module sockets 10.
System board jumper settings For information on resetting the password jumper to disable a password, see the Disabling forgotten password on page 52 section. Table 7. System board jumper settings Jumper Setting PWRD_EN Description The BIOS password feature is enabled. The BIOS password feature is disabled. iDRAC local access is unlocked at next AC power cycle. iDRAC password reset is enabled in F2 iDRAC settings menu. NVRAM_CLR The BIOS configuration settings are retained at system boot.
7 Installing and removing system components The following sections contain procedures for removing and replacing system components.
NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system. Before working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Power off the system and all attached peripherals. 2. Disconnect the system from the electrical outlet, and disconnect the peripherals. 3. If applicable, remove the system from the rack. For more information, see the Rail Installation Guide at www.Dell.
Removing the front bezel To remove the front bezel: Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Unlock the bezel using the bezel key. 2. Press the release button, and pull the left end of the bezel. 3. Unhook the right end, and remove the bezel. NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Figure 17.
Figure 18. Installing the front bezel System cover The system cover provides security for the entire system and also helps in maintaining proper air flow inside the system. Removing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Turn off the system, including any attached peripherals. 3. Disconnect the system from the electrical outlet and disconnect the peripherals. Steps 1.
Figure 19. Removing the system cover Installing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down.
Figure 20. Installing the system cover Next steps 1. Reconnect the peripherals and connect the system to the electrical outlet. 2. Turn on the system, including any attached peripherals. Backplane cover This section contains information about the removal and installation of the backplane cover. Removing the backplane cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. Steps 1.
Figure 21. Removing the backplane cover NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Installing the backplane cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. Steps 1. Align the tabs on the backplane cover with the guide slots on the system. 2. Slide the backplane cover toward the front of the system until the cover locks into place.
Figure 22. Installing the backplane cover NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps Follow the procedure listed in After working inside your system. Inside the system NOTE: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 23. Inside the system - 3 PCIe expansion risers 1. 3. 5. 7. 9. 11. 13. 15. 17. 19. right control panel cable cover backplane cover cabling latch air shroud processor 2 slot network daughter card PCIe shroud processor 1 cabling latch left control panel cable cover 2. 4. 6. 8. 10. 12. 14. 16. 18.
Air shroud The air shroud directs airflow across the entire system. It prevents the system from overheating by maintaining uniform airflow inside the system. Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system.
Steps 1. Align the tabs on the air shroud with the slots on the system. 2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Figure 25. Installing the air shroud Next steps Follow the procedure listed in After working in your system.
1. Follow the safety guidelines listed in Safety instructions. 2. Remove the air shroud. Steps 1. Holding the touch points on the cooling fan, lift the fan to disconnect the connector on the fan from the connector on the system board. 2. Lift the fan out of the system. NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Figure 26. Removing the cooling fan Next steps If applicable, install the cooling fan.
Figure 27. Installing the cooling fan Next steps Install the air shroud. System memory The system supports DDR4 registered DIMM (RDIMMs) slots. System memory holds the instructions that are executed by the processor.
Figure 28. System memory view Memory channels are organized as follows: Table 8.
● Up to two RDIMMs can be populated per channel regardless of rank count. ● A maximum of two different ranked DIMMs can be populated in a channel regardless of rank count. ● If memory modules with different speeds are installed, they will operate at the speed of the slowest installed memory module(s). ● Populate memory module sockets only if a processor is installed. ○ For single-processor systems, sockets A1 to A12 are available.
Table 9. Memory operating modes (continued) Memory Operating Mode Description For multi rank sparing, the multiplier changes to 1/2 (ranks/channel). NOTE: To use memory sparing, this feature must be enabled in the BIOS menu of System Setup. NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error. Dell Fault Resilient Mode The Dell Fault Resilient Mode if enabled, the BIOS creates an area of memory that is fault resilient.
Table 10. Memory population rules (continued) Processor Configuration Memory population Memory population information channels identically with identical DIMMs for best performance. Optimizer population order is not traditional for 8 and 16 DIMMs installations for dual processor.
Figure 29. Removing a memory module Next steps 1. Install the memory module. 2. If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is similar to that of the memory module. Installing a memory module Prerequisites Follow the safety guidelines listed in Safety instructions.
Figure 30. Installing a memory module Next steps 1. 2. 3. 4. Install the air shroud. If applicable, install the mid drive tray. Follow the procedures in After working inside your system. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the installed memory. 5.
2. Push both blue retention clips simultaneously and lift the processor and heat sink module (PHM) out of the system. 3. Set the PHM aside with the processor side facing up. Figure 31. Removing a processor and heat sink module Next steps Install the Processor and heat sink module. Removing the processor from the processor and heat sink module Prerequisites NOTE: Only remove the processor from the processor and heat sink module if you are replacing the processor or heat sink.
Figure 32. Loosening the processor bracket 4. Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. 5. Flex the outer edges of the bracket to release the bracket from the processor. NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink. Figure 33. Removing the processor bracket Next steps Install the processor into the processor and heat sink module.
Steps 1. Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket. NOTE: Ensure that the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor.
Figure 35. Applying thermal grease on top of the processor 5. Place the heat sink on the processor and push down on the base of the heat sink until the bracket locks onto the heat sink. NOTE: ● Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. ● Do not press on the heat sink fins. ● Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket.
Figure 36. Installing the heat sink onto the processor Next steps 1. Install the processor and heat sink module. 2. Follow the procedures in After working inside your system. Installing a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions. 1. Follow the safety guidelines listed in Safety instructions. 2.
a. Loosen both the heat sink screws completely. b. Lower the PHM on to the blue retention clips, following the procedure described in step 2. c. Secure the PHM to the system board, following the replacement instructions listed in step 3. NOTE: Do not tighten the retention screws to more than 0.13 kgf-m (1.35 N.m or 12 in-lbf). Figure 37. Installing a processor and heat sink module Next steps 1. Follow the procedures in After working inside your system.
NOTE: The expansion card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated. All the other expansion cards should be installed in the card priority and slot priority order. Table 12.
Table 13.
Steps Hold the touch points, and lift the expansion card riser, from the riser connector, on the system board. Figure 38. Removing the expansion riser 1A Figure 39. Removing the expansion riser 2A Next steps Install the expansion card riser. Installing an expansion card riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Before installing the expansion card riser 2A, install an expansion card into the riser, if applicable.
Steps 1. If removed, install the expansion cards into the expansion card riser. 2. Hold the touch points, and align the expansion card riser with the connector and the riser guide pin on the system board. 3. Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector. Figure 40. Installing the expansion riser 1A Figure 41. Installing the expansion riser 2A Next steps 1. Follow the procedures in After working inside your system. 2.
2. Follow the procedures in Before working inside your system. 3. If applicable, disconnect the cables from the expansion card. NOTE: When removing a card from the riser 1, open the PCIe card holder latch. If applicable, remove the PCIe guide and then remove the expansion card. Steps 1. If applicable, lift the expansion card latch(es) out of the slot. 2. Hold the expansion card by its edges, and pull the card until the card edge connector disengages from the expansion card connector on the riser.
Figure 44. Installing a filler bracket into riser 1A 4. Insert the expansion card latch into the slot to secure the bracket. Next steps Install the expansion card into expansion card riser. Installing an expansion card into expansion card riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Unpack the expansion card and prepare it for installation. NOTE: For instructions, see the documentation accompanying the card.
Figure 45. Removing the metal filler bracket on Riser 1A 2. Hold the card by its edges, and align the card edge connector with the expansion card connector on the riser. 3. Insert the card edge connector firmly into the expansion card connector until the card is fully seated. 4. Close the expansion card latch. Figure 46.
Figure 47. Installing an expansion card into the expansion riser 2A Next steps 1. After installing a card into the riser 1, close the PCIe card holder latch. If applicable, close the PCIe guide after installing the expansion card. 2. Follow the procedures in After working inside your system. 3. Install any device drivers required for the card as described in the documentation for the card.
Figure 48. Removing the network daughter card Next steps Install the NDC. Installing the network daughter card Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Orient the NDC so that the Ethernet connectors fit through the slot in the chassis. 2. Align the captive screws at the back-end of the card with the screw holes on the system board. 3. Press the touch points on the card until the card connector is firmly seated on the system board connector. 4.
Next steps 1. Install the expansion card riser 2, depending on the configuration of your system. 2. Follow the procedures in After working inside your system. Integrated storage controller card Your system includes a dedicated expansion card slot on the system board for the primary storage controller card. The storage controller card provides the storage subsystem for internal drives of your system.
Figure 51. Removing the integrated storage controller card Next steps Install the integrated storage controller card. Installing the integrated storage controller card Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Angle the integrated storage controller card and align the end of the card with the controller card connector on the system board. 2.
Figure 52. Installing the integrated storage controller card 3. Route the integrated storage controller card cable along the wall of the system. 4. Align the screws on the integrated storage controller card cable with the screw holes on the connector. 5. Use the Phillips #2 screwdriver to tighten the screws to secure the integrated storage controller card cable to the card connector on the system board. Figure 53.
Next steps 1. Install the air shroud. 2. Follow the procedures in After working inside your system. Hard drives The NX3340 system supports up to four 2.5 inch, hot swappable SAS, SATA hard drives. Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installed, remove the front bezel. CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots.
Figure 55. Installing a drive blank Next steps If removed, install the front bezel. Removing a drive carrier Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If applicable, remove the front bezel. 3. Use the management software to prepare the drive for removal. If the drive is online, the green activity or fault indicator flashes while the drive is turning off. When the drive indicators are off, the drive is ready for removal.
Figure 56. Removing a drive carrier Next steps 1. Install a drive carrier. 2. If you are not replacing the drive immediately, insert a drive blank in the empty drive slot to maintain proper system cooling. Installing a drive carrier Prerequisites CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion.
Figure 57. Installing a drive carrier Next steps If applicable, install the front bezel. Removing the drive from the drive carrier Prerequisites CAUTION: Mixing drives from previous generations of storage systems is not supported. Steps 1. Remove four screws from the side rails on the drive carrier. 2. Lift the drive out of the drive carrier. Figure 58. Removing the drive from the drive carrier Next steps If applicable, install the drive into the drive carrier.
Installing a drive into the drive carrier Prerequisites CAUTION: Mixing drive carriers from other generations of storage systems is not supported. Steps 1. Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier. 2. Align the screw holes on the drive with the screws holes on the drive carrier. When aligned correctly, the back of the drive is flush with the back of the drive carrier. 3. Secure the drive to the drive carrier with screws. Figure 59.
6. Disconnect all the cables from the backplane. Steps Press the blue release tabs and lift the backplane to disengage the backplane from the hooks on the system. NOTE: If your backplane has an expander board, then loosen the screws on the expander board before you remove the backplane. Figure 60. Removing drive backplane Figure 61. 8 X 2.5 drive backplane 1. release tab (2) 3. backplane signal cable connector 5. SAS cable B connector 2. SAS cable A connector 4. backplane 6.
Steps 1. Use the hooks on the system as guides to align the slots on the backplane with the guides on the system. 2. Lower the drive backplane until the blue release tabs snap into place. NOTE: If you are installing a backplane with an expander board, then tighten the captive screws after installing the backplane. Figure 62. Installing drive backplane Next steps 1. 2. 3. 4. 5. Connect all the cables to the backplane. Install all the drives. Install the backplane cover. Install the air shroud.
Cable routing Figure 63. Cable routing - 8 x 2.5 hard drive backplane with mini PERC 1. 3. 5. 7. hard drive backplane backplane signal cable mini PERC card SAS cable 2. 4. 6. 8. cable routing clip backplane power cable system board cable routing clip Figure 64. Cable routing - 8 x 2.5 hard drive backplane with onboard SATA 1. hard drive backplane 2.
3. backplane signal cable 5. system board 7. cable routing clip 4. backplane power cable 6. SATA cable System battery The system battery is used for low-level system functions such as powering the real-time and date settings of the system. Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
2. 3. 4. 5. 6. If applicable, connect the cables to the expansion card(s) in the expansion card riser 1A. Follow the procedures in After working inside your system. While booting, press F2 to enter the System Setup and ensure that the battery is operating properly. Enter the correct time and date in the System Setup Time and Date fields. Exit the System Setup. USB module An additional USB port can be added to the front of the system.
Next steps Install the USB module. Installing the USB module Prerequisites Follow the safety guidelines listed in Safety instructions. NOTE: The procedure to install the USB 3.0 and USB 2.0 modules is similar. Steps 1. Route the USB cable on the USB module, through the USB slot on the front panel. 2. Insert the USB module into the slot on the front panel. 3. Align the screw on the module with the screw hole on the system. 4.
An optional USB memory key can be installed in the internal USB 3.0 port and can be used as a boot device, security key or mass storage device. The internal USB port is on the system board. NOTE: To locate the internal USB port on the system board, see System board jumpers and connectors. For configurations that support USB 3.0 module, the USB 3.0 module cable connects to the internal USB port on the system board. In this scenario, the default internal USB port is available under the backplane cover.
Figure 69. Removing the optical drive Next steps Install an optical drive. Installing the optical drive Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Align the optical drive with the optical drive slot on the front of the system. 2. Slide in the optical drive until the release tab snaps into place. Figure 70. Installing the optical drive Next steps 1. Connect the power and data cables to the connector on the optical drive and the connector on the system board.
Power supply units The power supply unit (PSU) is an internal hardware component which supplies power to the components in the system. This system supports two 750 W AC PSUs. CAUTION: If two PSUs are installed, both the PSUs must have the same type of label. For example, Extended Power Performance (EPP) label. Mixing PSUs from previous generations of storage systems are not supported, even if the PSUs have the same power rating. Mixing PSUs will result in mismatch condition or failure to turn the system on.
Figure 71. Removing a power supply unit blank Next steps Install the PSU blank. Installing a power supply unit blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. NOTE: Install the power supply unit (PSU) blank only in the second PSU bay. Steps Align the PSU blank with the PSU slot and push it into the PSU slot until it clicks into place. Figure 72.
For information about the cable management arm, see the system’s rack documentation at Dell.com/storagemanuals. Steps Press the orange release latch and slide the PSU out of the system by using the PSU handle. Figure 73. Removing a power supply unit Next steps Install the PSU or the PSU blank. Installing a power supply unit Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2.
Figure 74. Installing a power supply unit Next steps 1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at Dell.com/storagemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.
CAUTION: Do not lift the system board by holding a memory module, processor, or other components. a. b. c. d. e. Air shroud All expansion card risers Integrated storage controller card USB 3.0 module (if installed) Processors and heat sink modules CAUTION: To prevent damage to the processor socket when replacing a faulty system board, ensure that you cover the processor socket with the processor dust cover. f. Memory modules and memory module blanks g. Network daughter card Steps 1.
CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. 2. Holding the system board holder and release pin, insert the system board into the system. 3. Holding the system board holder, push the system board toward the back of the system until the release pin clicks into place. Figure 76. Installing the system board Next steps 1.
Entering the system Service Tag using System Setup If Easy Restore fails to restore the Service Tag, use System Setup to enter the Service Tag. Steps 1. Turn on the system. 2. Press F2 to enter System Setup. 3. Click Service Tag Settings. 4. Enter the Service Tag. NOTE: You can enter the Service Tag only when the Service Tag field is empty. Ensure that you enter the correct Service Tag. After the Service Tag is entered, it cannot be updated or changed. 5. Click OK. 6.
CAUTION: After the TPM plug-in module is installed, it is cryptographically bound to that specific system board. Any attempt to remove an installed TPM plug-in module breaks the cryptographic binding, the removed TPM cannot be reinstalled or installed on another system board. NOTE: ● Ensure that your operating system supports the version of the TPM module being installed. ● Ensure that you download and install the latest BIOS firmware on your system.
Initializing the TPM 2.0 for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On. 4. Save the settings. 5. Restart your system. 6. Enter System Setup again. 7. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 8. Select the TPM Advanced Settings option. 9.
3. Use the Phillips #1 screwdriver to remove the screws that connect the control panel to the system. Figure 79. Removing left control panel 4. Hold the control panel by its sides, and then remove the control panel away from the system. Next steps Install the left control panel. Installing the left control panel Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Route the control panel cable through the side wall of the system. 2.
Figure 81. Installing the cable cover Next steps 1. Install the air shroud. 2. If applicable, install the cooling fan # 1. 3. Follow the procedures in After working inside your system. Removing the right control panel Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. 3. For ease of removal of the right control panel, remove the cooling fan #8 to access the cable latch.
Figure 83. Removing right control panel 4. Hold by the sides, and then remove the right control panel away from the system. Next steps Install the right control panel. Installing the right control panel Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Route the control panel cable through the side wall of the system. 2. Align the right control panel assembly with the control panel slot on the system. 3.
5. Use the Phillips #1 screwdriver to install the screws that secure the cable cover to the system. Figure 85. Installing the cable cover Next steps 1. If applicable, install the cooling fan #8. 2. Follow the procedures in After working inside your system.
8 Getting help This section provides information about how to contact Dell technical support, how to access information using the system QR code, and documentation resources available from Dell. Topics: • • • • • Contacting Dell EMC Receiving automated support with SupportAssist Accessing system information using the QRL Documentation feedback Documentation resources Contacting Dell EMC Dell EMC provides several online and telephone based support and service options.
The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information about SupportAssist, go to Dell.com/SupportAssist. Accessing system information using the QRL You can use the Quick Resource Locator (QRL) to get immediate access to information about your system. The QRL is located on the top of the system cover and provides access to generic information about your system.
Task Managing your system Document Location For information about the iDRAC features, configuring and logging in to iDRAC, and managing your system remotely, see the Integrated Dell Remote Access Controller User's Guide. www.dell.com/idracmanuals For information about understanding Remote Access Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the RACADM Command Line Reference Guide for iDRAC. www.dell.com/idracmanuals For information about updating drivers and firmware.
