PowerVault NX Series Network Attached Storage System Windows Storage Server 2016 Troubleshooting Guide September 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Installation Issues.........................................................................................................4 Error: 54 occurred while attempting to create an OS volume................................................................................. 4 Error: -5000 shows unexpected system error message............................................................................................ 4 Error: -5001 shows invalid system error message................................
1 Installation Issues This section describes errors that may occur during installation.
Cause This issue occurs because the operation is not supported on the system. Workaround Remove the operating system installation media immediately. Error: -5002 shows unsupported hardware configuration error Description Could not locate a supported RAID controller. Workaround Perform one of the following tasks: ● Ensure that the disk controller card is connected to the internal drives and is properly seated in the correct slot.
Error: -5005 occurred while creating an OS volume Description Encountered unexpected format or existing data on drives. Cannot proceed with reinstallation. Workaround Enter the PERC BIOS mode during the operating system boot operation and ensure that there are no foreign configurations, no data on the drives, the drives meet the minimum size requirement, and are fully functioning and accessible. For more information, see the PERC documentation at Dell.com/storagecontrollermanuals.
1. Change the user-defined string to the default option or User Defined String. 2. Enter the BIOS mode and select the Embedded Server Management screen. 3. Change the option to either default or type a new string. Display log console displays incorrect date Description The display log console displays incorrect date during the operating system reinstallation process. Workaround This is a known issue and does not affect the system.
2 Other Issues This section describes errors that may occur during deployment, during system management, or during an update. Topics: • • • Deployment Issues Management issues Update Issues Deployment Issues Default password missing Description Unable to find the default password of the system. Workaround The default password for your Dell Storage solution is Stor@ge! Errors due to PERC cards Description This error is caused because of the PERC cards.
Turning off the firewall You can turn off the firewall on your system by using either the Control Panel or the Server Manager. Turning off the firewall by using the control panel To turn off the firewall from the Control Panel, complete the following tasks: 1. Open Control Panel and select System and Security. The System and Security window is displayed. 2. In the System and Security window, select Windows firewall. The Windows Firewall screen is displayed. 3. Click Turn Windows Firewall on or off.
3 Getting help This section provides information about how to contact Dell EMC technical support, how to access information using the system QR code, and documentation resources available from Dell EMC. Topics: • • • • • Contacting Dell EMC Locating your system service tag Accessing system information using the QRL Documentation resources Documentation feedback Contacting Dell EMC Dell EMC provides several online and telephone based support and service options.
● How-to videos ● Reference materials, including the Installation and Service Manual, LCD diagnostics, and mechanical overview ● A direct link to Dell EMC to contact technical assistance and sales teams 1. Go to www.Dell.com/QRL and Browse to your specific product or 2. Use your smartphone or tablet to scan the Quick Resource (QR) code located on your system or use the QR code below. Figure 1. QR code for NX3340 Figure 2. QR code for NX3240 Figure 3.
Task Document Location managing your system remotely, see the Integrated Dell Remote Access Controller User's Guide. Managing your system For information about understanding Remote Access Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the RACADM Command Line Reference Guide for iDRAC. www.dell.com/idracmanuals For information about updating drivers and firmware. www.dell.
