PowerVault NX3240 Network Attached Storage System Installation and Service Manual Regulatory Model: E38S Series Regulatory Type: E38S001 June 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: NX3240 system overview..............................................................................................7 Supported configurations.................................................................................................................................................. 7 Chassis Overview................................................................................................................................................................
System Setup details.................................................................................................................................................. 28 System BIOS.................................................................................................................................................................28 iDRAC Settings utility.................................................................................................................................................
Installing a drive blank................................................................................................................................................ 70 Removing a drive carrier............................................................................................................................................70 Installing a drive carrier...............................................................................................................................................
Hot spare feature....................................................................................................................................................... 118 Removing a power supply unit blank......................................................................................................................118 Installing a power supply unit blank........................................................................................................................
1 NX3240 system overview The NX3240 system is a 2U rack-mount Windows Storage Server system that supports up to: ● ● ● ● Two Intel Xeon Processor Scalable Family processors 24 DIMM slots supporting up to 384 GB of memory Two AC power supply units 18 SAS, SATA hard drives. For more information about supported drives, see Technical specifications. NOTE: All instances of SAS and SATA hard drives are referred to as drives in this document, unless specified otherwise.
3. Front bay: up to twelve 3.5 in. SAS drives 5. Up to 24 RDIMM @ 3200 MT/s or 2666 MT/s 7. Mini PERC H730P 4. Drive backplane (front drives) 6. One or two Intel Xeon Processor Scalable Family processors 8. Rear bay: two 2.5 in. HDD in hybrid carrier or two 3.5 in. HDD 9. Up to four Network Interface Controller (NIC) ports integrated on the Network Daughter Card (NDC) Chassis Overview The NX3240 system is a Windows Storage Server system with up to 24 DIMMs, and storage capacity of up to 18 drives.
Left control panel The left control panel contains status indicators, a system health indicator, and the iDRAC Quick Sync 2.0 indicator. Figure 3. Left control panel Item Indicator or button Icon Description 1 Status LED indicators N/A Indicate the status of the system. For more information, see the Status LED indicators section. 2 System health and system ID indicator Indicates the system health. For more information, see the System health and system ID indicator codes section.
Item Indicator, button, or connector 1 Power button Icon Description Indicates if the system is turned on or off. Press the power button to manually turn on or off the system. NOTE: Press the power button to gracefully shut down an ACPI-compliant operating system. 2 USB port (2) The USB ports are 4-pin, 2.0-compliant. These ports enable you to connect USB devices to the system. 3 iDRAC Direct port The iDRAC Direct (Micro-AB USB) port enables you to access the iDRAC Direct (Micro-AB) features.
Item Panels, ports and slots Icon Description 7 USB port (2) The USB ports are 9-pin and 3.0-compliant. These ports enable you to connect USB devices to the system. 8 VGA port Enables you to connect a display device to the system. For more information, see the Technical specifications section. 9 Serial port Enables you to connect a serial deviceto the system. For more information, see the Technical specifications section. 10 iDRAC9 dedicated port Enables you to remotely access iDRAC.
Viewing Home screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors. When the system turns off and there are no errors, LCD enters the standby mode after five minutes of inactivity. Press any button on the LCD to turn it on. Steps 1. To view the Home screen, press one of the three navigation buttons (Select, Left, or Right). 2.
Inside the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Figure 7. Inside the system – mid drive tray and rear drive cage 1. 3. 5. 7. 9.
Figure 8. Locating Service Tag of your system 1. Information tag (front view) 3. OpenManage Mobile (OMM) label 5. Service Tag 14 NX3240 system overview 2. Information tag (back view) 4.
2 Technical specifications This section describes the technical and environmental specifications of your system.
System dimensions This section describes the physical dimensions of the NX3240 system. Figure 9. System dimensions System Xa Xb Y Za (with bezel) Za (without bezel) Zb Zc NX3240 482.0 mm 434.0 mm 35.84 mm 22.0 mm (18.98 inches) (17.09 inches) 86.8 mm (3.42 inches) 678.8 mm (26.72 inches) 715.5 mm (28.17 inches) 16 Technical specifications (1.41 inches) (0.
Chassis weight The maximum weight of the NX3240 system with all drives installed is 33.1 kg (72.91 lb). Processor specifications The NX3240 system supports up to two Intel Xeon Processor Scalable Family processors. PSU specifications The NX3240 system supports up to two AC power supply units (PSUs). Table 1.
Storage controller specifications The NX3240 system supports: ● Internal storage controller cards: ○ PowerEdge RAID Controller (PERC) H730P mini ● External storage controller cards: ○ PERC H840 ○ 12 Gbps SAS HBA ○ JBOD such as MD1400 and MD1420 ○ SC series ○ LTO External drives such as PV114x, TL1000, TL2000, TL4000, ML6000 ○ Dell EMC ML3 (Base Module) and Dell EMC ML3E (Expansion Module) Tape Libraries Drive specifications The NX3240 system supports 18 SAS and SATA hard drives. ● Up to 12 3.
Serial connector The NX3240 system supports one serial connector on the back panel. This port is a 9-pin connector, Data Terminal Equipment (DTE), 16550-compliant. VGA ports The Video Graphic Array (VGA) port enables you to connect the system to a VGA display. The NX3240 system supports two 15-pin VGA ports on the front and back panels. Video specifications The NX3240 system supports an integrated Matrox G200eW3 graphics controller with 16 MB of video frame buffer. Table 3.
Maximum vibration Operating 0.26 G rms at 5–350 Hz (all operation orientation) Storage 1.88 G rms at 10–500 Hz for 15 min (all six sides tested) Maximum shock Operating Six consecutively executed shock pulses in the positive and negative x, y, and z axes of 40 G for up to 2.
● Rear storage devices or drives are not supported. ● Tape backup unit is not supported. Thermal restrictions The following table lists the configuration required for efficient cooling.
Table 4. Gaseous contamination specifications (continued) Gaseous contamination Specifications Silver coupon corrosion rate <200 Å/month as defined by ANSI/ISA71.04-2013. NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity.
3 Initial system setup and configuration This section describes how to install your system, configure it using iDRAC, and how to reinstall the NAS operating system. Topics: • • • Setting up your system iDRAC configuration Reinstalling the operating system using a DVD Setting up your system Follow these procedures to set up the system and configure the iDRAC IP address for system management. 1. Unpack the system. 2. If applicable, install the system into the rack. 3. Connect any peripherals to the system.
● as a Lightweight Directory Access Protocol (LDAP) user account ● Single sign-on or a Smart Card Use the iDRAC secure default password available on the system Information tag. NOTE: You must have iDRAC credentials to log in to iDRAC For more information, see the Integrated Dell Remote Access Control User's Guide located at www.dell.com/idracmanuals. You can also access iDRAC using RACADM. For more information, see the RACADM Command Line Interface Reference Guide located at www.Dell.com/idracmanuals.
15. When the message appears that the virtual disk was created successfully, click OK. 16. Click Back two times to return to the Configuration Utility Main Menu. 17. Click Virtual Disk Management. 18. Verify that both the newly-created OS partition and the existing data partitions are present. 19. Click Back to return to the Configuration Utility Main Menu. 20. Click Controller Management. 21. For Select Boot Device select OS Partition. 22.
15. In the Where do you want to install Storage Server? option, select the 140 GB drive that was created in the OS partition recovery steps. NOTE: Do not select an existing data drive for OS installation. Make sure the drive selected is the new OS drive created for this purpose. 16. In the OS Target-Drive option select Unallocated Space (the default) and click Next. The installation begins and takes 60 - 90 minutes to complete. Errors encountered are flagged on the front panel LCD of your device. 17.
4 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. System Setup details The System Setup Main Menu screen provides the following options. NOTE: The NX Series systems support only BIOS mode. Do not change the boot mode to UEFI because the system will not load the appliance OS when in UEFI mode. Option Description System BIOS Enables you to configure BIOS settings.
Option Description SATA Settings Specifies options to enable or disable the integrated SATA controller and ports. Boot Settings Specifies options to choose the Boot mode and allows you to modify the boot settings. Network Settings Specifies options to manage the network settings and boot protocols. Legacy network settings are managed from the Device Settings menu. Integrated Devices Specifies options to manage integrated device controllers and ports, specifies related features and options.
Option Description System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer. System Manufacturer Contact Information Specifies the contact information of the system manufacturer. System CPLD Version Specifies the current version of the system complex programmable logic device (CPLD) firmware. UEFI Compliance Version Specifies the UEFI compliance level of the system firmware.
Option Description Memory Operating Mode Specifies the memory operating mode. The options available are Optimizer Mode, Single Rank Spare Mode, Multi Rank Spare Mode, Mirror Mode, and Dell Fault Resilient Mode. This option is set to Optimizer Mode by default. NOTE: The Memory Operating Mode option can have different default and available options based on the memory configuration of your system. NOTE: The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient.
Option Description The options available are Maximum data rate, 10.4 GT/s, and 9.6 GT/s. This option is set to Maximum data rate by default. Maximum data rate indicates that the BIOS runs the communication links at the maximum frequency supported by the processors. You can also select specific frequencies that the processors support, which can vary. For best performance, you should select Maximum data rate.
Option Description Option Description Level 3 Cache Specifies the total L3 cache. Number of Cores Specifies the number of cores per processor. SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable SATA and PCIe RAID mode on your system. NOTE: PowerVault NAS systems do not support HDDs connected to SATA ports or SATA RAID Mode. NAS systems support only the PERC RAID Controller.
Boot Settings You can use the Boot Settings screen to set the boot mode to BIOS and to specify the boot order. Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3.
NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport. Changing boot order About this task You may have to change the boot order if you want to boot from a USB key or an optical drive. The following instructions may vary if you have selected BIOS for Boot Mode.
Option Description The USB keyboard and mouse still function in certain USB ports during the boot process, depending on the selection. After the boot process is complete, the USB ports will be enabled or disabled as per the setting. Internal USB Port Enables or disables the internal USB port. This option is set to On or Off. This option is set to On by default. iDRAC Direct USB Port The iDRAC Direct USB port is managed by iDRAC exclusively with no host visibility. This option is set to ON or OFF.
Option Description ● Slot 5 — Enables or disables or only the boot driver is disabled for the PCIe slot 5. This option is set to Enabled by default. ● Slot 6 — Enables or disables or only the boot driver is disabled for the PCIe slot 6. This option is set to Enabled by default. Slot Bifurcation Allows Platform Default Bifurcation, Auto discovery of Bifurcation and Manual bifurcation Control. The default is set to Platform Default Bifurcation.
Option Description within the BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial Device 1. External Serial Connector Enables you to associate the External Serial Connector to Serial Device 1, Serial Device 2, or the Remote Access Device by using this option. This option is set to Serial Device 1 by default. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL).
Option Description CPU Power Management Sets the CPU power management. This option is set to System DBPM (DAPC) by default. DBPM is Demand-Based Power Management. Memory Frequency Sets the speed of the system memory. You can select Maximum Performance, Maximum Reliability, or a specific speed. This option is set to Maximum Performance by default. Turbo Boost Enables or disables the processor to operate in the turbo boost mode. This option is set to Enabled by default.
System Security You can use the System Security screen to perform specific functions such as setting the system password, setup password and disabling the power button. Viewing System Security To view the System Security screen, perform the following steps: Steps 1. Turn on or restart your system. 2.
Option Description Power Button Enables or disables the power button on the front of the system. This option is set to Enabled by default. AC Power Recovery Sets how the system behaves after AC power is restored to the system. This option is set to Last by default. AC Power Recovery Delay Sets the time delay for the system to power up after AC power is restored to the system. This option is set to Immediate by default.
3. On the System Security screen, verify that Password Status is set to Unlocked. 4. In the System Password field, type your system password, and press Enter or Tab. A message prompts you to reenter the system password. 5. Reenter the system password, and click OK. 6. In the Setup Password field, type your setup password and press Enter or Tab. A message prompts you to reenter the setup password. 7. Reenter the setup password, and click OK. 8. Press Esc to return to the System BIOS screen. Press Esc again.
Even after you turn off and restart the system, the error message is displayed until the correct password is typed. The following options are exceptions: ● If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password. For more information, see the System Security Settings details on page 40 section. ● You cannot disable or change an existing system password.
iDRAC Settings utility The iDRAC settings utility is an interface to set up and configure the iDRAC parameters. You can enable or disable various iDRAC parameters by using the iDRAC settings utility available with iDRAC Enterprise License. NOTE: The NX Series systems support only BIOS mode. Do not change the boot mode to UEFI because the system will not load the appliance OS when in UEFI mode. For more information, see the Integrated Dell Remote Access Control User's Guide located at www.dell.
Menu item Description One-shot Boot Menu Enables you to access boot menu, where you can select a one-time boot device to boot from. Launch System Setup Enables you to access System Setup. Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program. System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell. NOTE: The NX3240 system does not support UEFI mode.
5 Installing and removing system components Topics: • • • • • • • • • • • • • • • • • • • • • • • • • Safety instructions Before working inside your system After working inside your system Recommended tools Front bezel System cover Backplane cover Air shroud Cooling fan assembly Cooling fans Intrusion switch Mid drive tray Drives Rear drive cage System memory Processors and heat sinks Expansion cards and expansion card risers Network daughter card Integrated storage controller card Backplane System battery
Before working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Power off the system and all attached peripherals. 2. Disconnect the system from the electrical outlet, and disconnect the peripherals. 3. If applicable, remove the system from the rack. For more information, see the Rail Installation Guide at www.Dell.com/support. 4. Remove the system cover.
2. Press the release button, and pull the left end of the bezel. 3. Unhook the right end, and remove the bezel. Figure 10. Removing the front bezel with the LCD panel NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Installing the front bezel Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package. 2.
Figure 11. Installing the front bezel with the LCD panel NOTE: The images shown here are for representation only and the actual configuration of your system may vary. System cover System cover provides security for the entire system and also helps in maintaining proper air flow inside the system. This section contains information about the removal and installation of the system cover. Removing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2.
Figure 12. Removing the system cover NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Installing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down.
Figure 13. Installing the system cover NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps 1. Reconnect the peripherals and connect the system to the electrical outlet. 2. Turn on the system, including any attached peripherals. Backplane cover This section contains information about the removal and installation of the backplane cover. Removing the backplane cover Prerequisites 1.
Figure 14. Removing the backplane cover NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Installing the backplane cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. Steps 1. Align the tabs on the backplane cover with the guide slots on the system. 2. Slide the backplane cover toward the front of the system until the cover locks into place.
Figure 15. Installing the backplane cover NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps Follow the procedure listed in After working inside your system.
Air shroud The air shroud directs airflow across the entire system. It prevents the system from overheating by maintaining uniform airflow inside the system. Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. 3.
Steps 1. Align the tabs on the air shroud with the slots on the system. 2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 17. Installing the air shroud NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps 1. If removed, install the full length PCIe cards. 2.
Figure 18. Removing the cooling fan assembly NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps Install the cooling fan assembly. Installing the cooling fan assembly Prerequisites Follow the safety guidelines listed in Safety instructions. CAUTION: Ensure that the cables inside the system are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly.
Figure 19. Installing the cooling fan assembly NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps Follow the procedure listed in After working inside your system. Cooling fans Cooling fans are integrated into the system to dissipate the heat generated by the system. These fans provide cooling for the processors, expansion cards, and memory modules. Your system supports up to six high performance hot swappable cooling fans.
Table 5. Fan support matrix for NX3240 (continued) Front Storage PSU type CPU count Fan1 Fan2 Fan3 Fan4 Fan5 Fan6 12 x 3.5inch Redundant PSU only 1 Required Required Required Required Required Not required 2 Required Required Required Required Required Required NOTE: The high performance fans are required for 12 x 3.5-inch drive + 2 x 3.5-inch rear drive system. For more information, see Thermal restriction matrix in Technical specifications.
Installing a cooling fan Prerequisites NOTE: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. CAUTION: The cooling fans are hot swappable. To maintain proper cooling while the system is on, replace only one fan at a time. Follow the safety guidelines listed in Safety instructions. Steps 1.
3. Remove the cooling fan assembly. Steps Press the intrusion switch and slide it out of the intrusion switch slot. Figure 22. Removing an intrusion switch Next steps Install an intrusion switch. Installing an intrusion switch Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Align the tabs on the intrusion switch with the slots on the cooling fan assembly. 2. Push the intrusion switch until it locks in place.
Figure 23. Installing an intrusion switch Next steps 1. Install the cooling fan assembly. 2. Follow the procedures in After working inside your system. Mid drive tray The mid drive tray is located behind the cooling fan assembly. It supports up to 4 x 3.5-inch drives. NOTE: Systems that support the internal mid drive tray require low-profile heat sinks and do not require or support an air shroud.
Figure 24. Removing the mid drive tray NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps Install the mid drive tray. Installing the mid drive tray Prerequisites 1. Follow the safety guidelines listed in Safety instructions. NOTE: Systems that support the internal drive tray support low-profile heat sinks and do not support an air shroud. Steps 1. Lift the drive tray handles to 90 degrees upward. 2.
Figure 25. Installing the mid drive tray NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps 1. Connect all the cables to the backplane. 2. Follow the procedures in After working inside your system. Removing a drive blank from the drive carrier The procedure to remove drive blank from drive carrier is identical to removal of drive from drive carrier. The procedure for removing 2.5-inch and 3.
Figure 26. Removing a drive blank from the mid drive carrier Next steps Install a drive blank into a drive carrier. Installing a drive blank into the drive carrier The procedure to install drive blank from drive carrier is identical to installation of drive into drive carrier. The procedure for installing 2.5-inch and 3.5-inch blanks into drive carriers is identical. Prerequisites 1. Follow the safety guidelines listed in Safety instructions.
Figure 27. Installing a drive blank into the mid drive carrier Next steps Follow the procedure listed in After working inside your system. Removing a drive carrier from the mid drive tray Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. 3. From the management software, prepare the drive for removal. Wait until the indicators on the drive carrier signal that the drive can be removed safely.
CAUTION: To maintain proper system cooling, all empty drive slots must have drive blanks installed. 4. If you are not replacing the drive immediately, insert a drive blank in the empty drive slot. NOTE: Install the drive blanks in the drive carrier before installing the drive carrier into the drive tray. Figure 28. Removing a drive carrier from the mid drive tray Next steps Install a drive carrier into the mid drive tray.
Figure 29. Installing a drive carrier into the mid drive tray Next steps Follow the procedure listed in After working inside your system. Removing a 3.5-inch drive from the drive carrier Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. CAUTION: Mixing drives from previous generations of NAS systems is not supported. CAUTION: To maintain proper system cooling, all empty drive slots must have drive blanks installed.
Figure 30. Removing a 3.5-inch drive from the drive carrier Next steps Install a 3.5-inch drive into the drive carrier. Installing a 3.5-inch drive into the drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions. CAUTION: Mixing drives from previous generations of NAS systems is not supported. Steps 1. Align the tabs on the drive carrier with the slots on the drive. 2. Pull the edges of the carrier to fit over the drive. 3.
Figure 31. Installing a 3.5-inch drive into the drive carrier Next steps Follow the procedure listed in After working inside your system. Drives Drives are supplied in hot swappable drive carriers that fit in the drive slots. CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly. CAUTION: Do not turn off or restart your system while a drive is being formatted.
Steps Press the release button, and slide the drive blank out of the drive slot. Figure 32. Removing a drive blank Next steps 1. Follow the procedures in After working inside your system. 2. Install a drive or a drive blank. Installing a drive blank Prerequisites Follow the safety guidelines listed in Safety instructions. CAUTION: Mixing drive blanks from previous generations of NAS systems is not supported.
3. If applicable, remove the front bezel. 4. Using the management software, prepare the drive for removal. If the drive is online, the green activity or fault indicator flashes while the drive is turning off. When the drive indicators are off, the drive is ready for removal. For more information, see the documentation for the storage controller.
CAUTION: When installing a drive, ensure that the adjacent drives are fully installed. Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive automatically begins to rebuild. Ensure that the replacement drive is blank or contains data that you wish to overwrite.
Figure 36. Removing a 2.5-inch drive from the 3.5-inch drive adapter Next steps Install a 2.5-inch drive into the 3.5-inch drive adapter. Installing a 2.5-inch drive into the 3.5-inch drive adapter Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Align the screw holes on the 2.5-inch drive with the screw holes on the 3.5-inch drive adapter. 2. Tighten the screws to secure the drive to the 3.5-inch drive adapter.
Figure 37. Installing a 2.5-inch drive into the 3.5-inch drive adapter Next steps 1. Install a 3.5-inch adapter into the 3.5-inch drive carrier. 2. Follow the procedures in After working inside your system. Removing a 3.5-inch adapter from a 3.5-inch drive carrier Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. 3. Remove the 3.5-inch drive carrier from the system. Steps 1.
Figure 38. Removing a 3.5-inch adapter from a 3.5-inch drive carrier Next steps Install a 3.5-inch adapter into a 3.5-inch drive carrier. Installing a 3.5-inch adapter into a 3.5-inch drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Insert the 3.5-inch drive adapter into the drive carrier with the connector end of the drive toward the back of the drive carrier. 2. Align the screw holes on the drive with the holes on the drive carrier. 3.
Figure 39. Installing a 3.5-inch adapter into a 3.5-inch drive carrier Next steps 1. Install the 3.5-inch drive carrier into the system. 2. Follow the procedure listed in After working inside your system. Removing the drive from the drive carrier Prerequisites CAUTION: Mixing drives from previous generations of storage systems is not supported. Steps 1. Remove four screws from the side rails on the drive carrier. 2. Lift the drive out of the drive carrier. Figure 40.
Next steps If applicable, install the drive into the drive carrier. Installing a drive into the drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions. CAUTION: Mixing drive carriers from other generations of NAS systems is not supported. NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs. Steps 1. Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier. 2.
4. Disconnect all the cables from the rear drive backplane. 5. Remove the rear drive backplane. Steps 1. Using Phillips #2 screwdriver, loosen the screws that secure the drive cage to the system. 2. Hold the drive cage by its sides, and lift it away from the system. Figure 42. Removing a 2 x 3.5-inch drive rear cage Next steps Install the rear drive cage. Installing a rear drive cage The procedure for installing 2.5-inch and 3.5-inch rear drive cages is identical.
Figure 43. Installing a 2 x 3.5-inch rear drive cage Next steps 1. 2. 3. 4. Install the rear drive backplane. Connect all the cables to the rear drive backplane. Install all the drives. Follow the procedures in After working inside your system. System memory The system supports DDR4 registered DIMM (RDIMMs) slots. System memory holds the instructions that are executed by the processor.
Figure 44. System memory view Memory channels are organized as follows: Table 6.
● A maximum of two different ranked DIMMs can be populated in a channel regardless of rank count. ● If memory modules with different speeds are installed, they will operate at the speed of the slowest installed memory module(s). ● Populate memory module sockets only if a processor is installed. ○ For single-processor systems, sockets A1 to A12 are available. ○ For dual-processor systems, sockets A1 to A12 and sockets B1 to B12 are available.
NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error. Memory mirroring Memory mirroring offers the strongest memory module reliability mode, providing improved uncorrectable multi-bit failure protection. In a mirrored configuration, the total available system memory is one half of the total installed physical memory. Half of the installed memory is used to mirror the active memory modules.
CAUTION: To ensure proper system cooling in configurations with mid drive tray, memory module blanks must be installed in any memory socket that is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets. NOTE: You must follow the thermal restriction while using DIMM blank. For information about thermal restriction, see the Thermal restrictions section. Steps 1. Locate the appropriate memory module socket.
CAUTION: To prevent damage to the memory module or the memory module socket during installation, do not bend or flex the memory module. You must insert both ends of the memory module simultaneously. 2. Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket. 3. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the memory module in the socket.
Processors and heat sinks The processor controls memory, peripheral interfaces, and other components of the system. The system can have more than one processor configuration. The heat sink absorbs the heat that is generated by the processor and helps the processor to maintain its optimal temperature level. Removing a processor and heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system has been turned off. Allow the heat sink to cool before removing it. 1.
Removing the processor from the processor and heat sink module Prerequisites NOTE: Only remove the processor from the processor and heat sink module if you are replacing the processor or heat sink. This procedure is not required when replacing a system board. 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. 3. Remove the processor and heat sink module. Steps 1. Place the heat sink with the processor side facing up. 2.
Figure 49. Removing the processor bracket Next steps Install the processor into the processor and heat sink module. Installing the processor into a processor and heat sink module Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2.
Figure 50. Installing the processor bracket 3. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. 4. Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of the processor. CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket. NOTE: The thermal grease syringe is intended for single use only.
● Do not press on the heat sink fins. ● Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket. Figure 52. Installing the heat sink onto the processor Next steps 1. Install the processor and heat sink module. 2. Install the air shroud. 3. Follow the procedures in After working inside your system.
a. Partially tighten the first screw (approximately three turns). b. Tighten the second screw completely. c. Return to the first screw and tighten it completely. If the PHM slips off the blue retention clips when the screws are partially tightened, follow these steps to secure the PHM: a. Loosen both the heat sink screws completely. b. Lower the PHM on to the blue retention clips, following the procedure described in step 2. c.
Table 9.
Opening and closing the PCIe card holder latch Before installing or removing a full length PCIe card, the PCIe card holder latch must be closed. When the full length PCIe card is installed, open the PCIe card holder latch. Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. Steps 1. To open the PCIe card holder latch, press the release tab. Figure 54. Opening the PCIe card holder latch 2.
Figure 55. Closing the PCIe card holder latch Next steps Follow the procedure listed in After working inside your system. Removing the expansion card from the expansion card riser Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in Safety instructions. Follow the procedures in Before working inside your system. If applicable, remove the air shroud. If applicable, disconnect the cables from the expansion card.
Figure 56. Removing the expansion card from expansion card riser 1 Figure 57.
Figure 58. Removing the expansion card from expansion card riser 2 Figure 59. Removing the expansion card from expansion card riser 3 Next steps 1. Install the expansion card into the expansion card riser. 2. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and push the expansion card latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.
Installing the expansion card into the expansion card riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installing a new expansion card, unpack it and prepare the card for installation. NOTE: For instructions, see the documentation accompanying the card. 3. When installing a card into riser 2 or 3, open the PCIe card holder latch. Steps 1. Pull the expansion card latch. 2. If installed, remove the filler bracket. NOTE: Store the filler bracket for future use.
Figure 61. Installing expansion card into expansion card riser 2B Figure 62.
Figure 63. Installing expansion card into expansion card riser 3 Next steps 1. 2. 3. 4. If applicable, connect the cables to the expansion card. If applicable, install the air shroud. Follow the procedures in After working inside your system. Install any device drivers required for the card as described in the documentation for the card. Removing the riser 2 blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedures in Before working inside your system. 3.
Figure 64. Removing riser 2 blank Next steps Install the riser 2 blank. Installing the riser 2 blank Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Align the screw and guide rail on the riser blank with the screw hole and standoff on the system. 2. Lower the blank into the system until the release tab clicks into place. 3. Tighten the screws to secure the riser blank to the system.
Figure 65. Installing the riser 2 blank Next steps 1. Install the air shroud. 2. Follow the procedures in After working inside your system. Removing the expansion card riser 1 Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedures in Before working inside your system. If installed, remove the expansion cards from the riser. Disconnect any cables connected to the riser.
Figure 66. Removing the expansion card riser 1 Next steps Install the expansion card riser 1. Installing the expansion card riser 1 Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Align the guide rails on the riser with the standoffs on the side of the system. 2. Lower the riser into the system until the riser connector engages with the connector on the system board.
Figure 67. Installing the expansion card riser 1 Next steps 1. If removed, install the expansion cards into the riser. 2. Follow the procedures in After working inside your system. 3. Install any device drivers required for the card as described in the documentation for the card. Removing the expansion card riser 2 Prerequisites 1. 2. 3. 4. 5. 6. Follow the safety guidelines listed in Safety instructions. Follow the procedures in Before working inside your system.
Figure 68. Removing expansion card riser 2 Next steps Install the expansion card riser 2. Installing the expansion card riser 2 Prerequisites Follow the safety guidelines listed inSafety instructions. Steps To install expansion card riser 2B: a. Align the slot on the riser with the standoff on the system. b. Lower the riser into the system until the riser card connector engages with the connector on the system board. Figure 69.
Next steps 1. 2. 3. 4. 5. Install the air shroud. If removed, install the expansion cards into the riser. If applicable, open the PCIe card holder latch on the air shroud to install the full length card. Follow the procedures in After working inside your system. Install any device drivers required for the card as described in the documentation for the card.
Installing the network daughter card Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Orient the NDC so that the Ethernet connectors fit through the slot in the chassis. 2. Align the captive screws at the back-end of the card with the screw holes on the system board. 3. Press the touch points on the card until the card connector is firmly seated on the system board connector. 4.
Steps 1. Using Phillips #2 screwdriver, loosen the screws that secure the integrated storage controller cable to the system board. 2. Lift the integrated storage controller cable away from the integrated storage controller. Figure 72. Removing the integrated storage controller cable 3. Lift one end of the card and angle it to disengage the card from the integrated storage controller card holder on the system board. 4. Lift the card out of the system. 5.
Installing the integrated storage controller card Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Hold the interposer board by its edges, and align the interposer board connector with the connector on the system board. 2. Press the touch point on the interposer board until the interposer board connector is firmly seated on the system board connector. 3. Angle the card to engage the card with the integrated storage controller card holder on the system board. 4.
Next steps 1. Install the expansion card riser 1. 2. Install the air shroud. 3. Follow the procedures in After working inside your system. Backplane Depending on your system configuration, the drive backplanes supported in NX3240 system are listed here: Table 11. Supported backplane options for NX3240 system System Supported backplane options 3.5-inch (x12) SAS/SATA backplane, or NX3240 system 3.5-inch (x12) SAS/SATA backplane, 3.5-inch (x4) SAS/SATA backplane on the mid drive tray and 3.
Figure 78. Back view of 2.5-inch backplane (rear drive cage) 1. signal connector (J_BP_SIG) 2. power connector (J_BP_PWR_A) 3. SAS connector (J_SAS_1) Figure 79. Back view of 3.5-inch backplane (rear drive cage) 1. power connector (J_BP_PWR_A) 3. release pin (2) 2. SAS connector (J_SAS_A) 4. signal connector (J_BP_SIG) This section contains information about the removal and installation of the backplane, mid drive backplane, and 3.5-inch rear drive backplane.
Figure 80. Removing the backplane NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps Install the backplane. Installing the backplane The procedure to install the backplane is identical for all backplane configurations. Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Use the hooks on the system as guides to align the drive backplane. 2. Lower the drive backplane until the release tabs snap into place.
Figure 81. Installing the backplane Next steps 1. 2. 3. 4. 5. 6. Connect all the cables to the backplane. Install all the drives. Install the backplane cover. Install the cooling fan assembly. Install the air shroud. Follow the procedures in After working inside your system. Removing the mid drive backplane The procedure to remove the backplane is identical for 2.5-inch and 3.5-inch configurations.
Figure 82. Removing the mid drive backplane Next steps Install the mid drive backplane. Installing the mid drive backplane The procedure to install the backplane is identical for 2.5-inch and 3.5-inch configurations. Prerequisites Follow the safety guidelines listed in Safety instructions. Steps Align the drive backplane with the guide pin on the system and lower the drive backplane into the system until it is firmly seated. Figure 83.
Next steps 1. Connect all the cables to the backplane. 2. Install all the drives carriers into the mid drive tray. 3. Follow the procedures in After working inside your system. Removing the 3.5-inch rear drive backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, you must remove the drives from the system before removing the backplane. CAUTION: You must note the number of each drive and temporarily label them before removal so that you can replace them in the same locations. 1. 2.
Figure 85. Installing 3.5-inch rear drive backplane Next steps 1. Install all the drives. 2. Connect all the cables to the backplane. 3. Follow the procedures in After working inside your system. Cable routing Figure 86. Cable routing – 12 x 3.5-inch backplane with mini PERC 1. backplane 3. backplane power cable (BP: BP1 to MB: BP1) 5. mini PERC 114 Installing and removing system components 2. backplane signal cable (BP: BPSIG1 to MB: BPSIG1) 4. system board 6.
Figure 87. 12 x 3.5-inch backplane with adapter PERC 1. backplane 3. backplane power cable (BP: BP1 to MB: BP1) 5. adapter PERC 2. backplane signal cable (BP: BPSIG1 to MB: BPSIG1) 4. system board 6. SAS cable (BP: J_SAS_A0_B0 to adapter PERC) Figure 88. Cable routing – 12 x 3.5-inch backplane with 4 x 3.5 mid drive tray and 2 x 3.5 rear drive cage 1. backplane 3. backplane power cable (BP: BP1 to MB: BP1) 5. SAS cable (BP: A2 BP SAS to rear BP: J_SAS_1) 2.
7. system board 9. SAS cable (BP: J_SAS_A0_B0 to mini PERC) 8. rear backplane Figure 89. Cable routing – 4 x 3.5 mid backplane with 12 x 3.5-inch backplane 1. backplane 3. mid backplane 5. mid backplane power cable (Mid BP: J_BP_PWR to MB) 2. SAS cable (BP: BP: A1 BP SAS to mid BP: J_SAS_A1, J_SAS_B1) 4. mid backplane signal cable (Mid BP: J_BP_SIG to MB) System battery The system battery is used for low-level system functions such as powering the real-time and date settings of the system.
2. Use a plastic scribe to pry out the system battery. Figure 90. Removing the system battery 3. To install a new system battery, hold the battery with the positive side facing up and slide it under the securing tabs. 4. Press the battery into the connector until it snaps into place. Figure 91. Installing the system battery Next steps 1. 2. 3. 4. 5. 6. Install the expansion card riser 1A. If applicable, connect the cables to the expansion card(s) in the expansion card riser 1A.
Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with power supply unit (PSU) redundancy. When the hot spare feature is enabled, one of the redundant PSUs is switched to the sleep state. The active PSU supports 100 percent of the system load, thus operating at higher efficiency. The PSU in the sleep state monitors output voltage of the active PSU.
Figure 93. Installing a power supply unit blank Next steps Follow the procedure listed in After working inside your system. Removing a power supply unit Prerequisites CAUTION: The system needs one power supply unit (PSU) for normal operation. On power-redundant systems, remove and replace only one PSU at a time in a system that is powered on. 1. Follow the safety guidelines listed in Safety instructions. 2.
Installing a power supply unit Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. For systems that support redundant PSU, ensure that both the PSUs are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the PSU label. Steps Slide the PSU into the system until the PSU is fully seated and the release latch snaps into place. Figure 95. Installing a power supply unit Next steps 1.
Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Be sure to create and safely store this recovery key. If you replace this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives. CAUTION: Do not attempt to remove the TPM plug-in module from the system board.
Figure 96. Removing system board Next steps Install the system board. Installing the system board Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Unpack the replacement system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the system. 2.
Figure 97. Installing the system board Next steps 1. Install the following: a. Trusted Platform Module NOTE: The TPM plug-in module is attached to the system board and cannot be removed. A replacement TPM plug-in module will be provided for all system board replacements where a TPM plug-in module was installed. b. Mid drive tray (if applicable) c. Rear drive cage (if applicable) d. Integrated storage controller card e. All expansion card risers f. Processor and heat sink module g.
Steps 1. Turn on the system. 2. To enter the System Setup, press F2. 3. Click Service Tag Settings. 4. Enter the service tag. NOTE: You can enter the service tag only when the Service Tag field is empty. Ensure that you enter the correct service tag. Once the service tag is entered, it cannot be updated or changed. 5. Click OK. Trusted Platform Module Trusted Platform Module (TPM) is a dedicated microprocessor designed to secure hardware by integrating cryptographic keys into devices.
Figure 98. Installing the TPM Next steps 1. Install the system board. 2. Follow the procedures in After working inside your system. Initializing the TPM 1.2 for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On with Pre-boot Measurements. 4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your system. 7.
Control panel The control panel allows you to manually control the inputs to the system. Your system contains: ● Left control panel: Contains status LEDs, system ID button, and iDRAC Quick Sync 2. ● Right control panel: Contains power button, USB 2.0 port, VGA port, micro USB for iDRAC Direct, and status LED for iDRAC Direct. Removing the left control panel Prerequisites 1. Remove the cooling fan assembly. 2. Remove the air shroud.
Steps 1. Route the control panel cable through the side wall of the system. 2. Align the left control panel assembly with the control panel slot on the system and attach the control panel assembly to the system. 3. Connect the control panel cable to the system board connector and secure it using cable latch. 4. Using Phillips #1 screwdriver, install the screws that secure the control panel and cable tube to the system. Figure 100.
Figure 101. Removing right control panel NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps Install the right control panel. Installing the right control panel Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Route the control panel cable and VGA cable through the side wall of the system. 2. Align the control panel with the control panel slot on the system and attach the control panel to the system. 3.
Figure 102. Installing right control panel NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Next steps 1. Install the cooling fan assembly. 2. Install the air shroud. 3. Follow the procedures in After working inside your system.
6 Diagnostics and indicators The following sections contain information about the indicator codes for the NX3240 and instructions for running the Embedded System Diagnostics program. Topics: • • Chassis LEDs Dell EMC Embedded System Diagnostics Chassis LEDs The following pages contain the information about the chassis LEDs. Status LED indicators NOTE: The indicators display solid amber if any error occurs. Table 12.
Table 12. Status LED indicators and descriptions (continued) Icon Description Condition Corrective action NOTE: For more information about the supported PCIe cards, see the Expansion card installation guidelines section. Drive indicator codes Each drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the drive. The activity LED indicator indicates whether the drive is currently in use or not.
System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of your system. Figure 104. System health and system ID indicators System health and system ID indicator code Condition Solid blue Indicates that the system is turned on, system is healthy, and system ID mode is not active. Press the system health and system ID button to switch to system ID mode. Blinking blue Indicates that the system ID mode is active.
Status Condition Link indicator is amber and activity indicator is blinking green The NIC is connected to a valid network at less than its maximum port speed and data is being sent or received. Link indicator is green and activity indicator is off The NIC is connected to a valid network at its maximum port speed and data is not being sent or received.
iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem. iDRAC Direct LED indicator is located below the iDRAC Direct port on the right control panel. You can configure iDRAC Direct using a USB to micro USB (type AB) cable, which you can connect to your laptop or tablet.
Dell EMC Embedded System Diagnostics NOTE: The Dell EMC Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.
7 Jumpers and connectors This section provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
Table 13.
Table 13. System board jumpers and connectors (continued) Item Connector Description 36 J_SATA_C SATA C connector (Optical drive SATA connector) 37 CPU1 CPU1 processor and heat sink module 38 P_RGT_CP Right control panel connector System board jumper settings For information on resetting the password jumper to disable a password, see the Disabling forgotten password on page 138 section. Table 14.
10. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. 11. Assign a new system and/or setup password.
8 Getting help This section provides information about how to contact Dell technical support, how to access information using the system QR code, and documentation resources available from Dell. Topics: • • • • • Contacting Dell EMC Receiving automated support with SupportAssist Accessing system information using the QRL Documentation feedback Documentation resources Contacting Dell EMC Dell EMC provides several online and telephone based support and service options.
The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information about SupportAssist, go to Dell.com/SupportAssist. Accessing system information using the QRL You can use the Quick Resource Locator (QRL) to get immediate access to information about your system. The QRL is located on the top of the system cover and provides access to generic information about your system.
Task Managing your system Document Location For information about the iDRAC features, configuring and logging in to iDRAC, and managing your system remotely, see the Integrated Dell Remote Access Controller User's Guide. www.dell.com/idracmanuals For information about understanding Remote Access Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the RACADM Command Line Reference Guide for iDRAC. www.dell.com/idracmanuals For information about updating drivers and firmware.
