Dell EMC NX Series Network Attached Storage System using Windows Storage Server 2016 Troubleshooting Guide
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Revision history Revision Date Description A00 May 2018 Initial release A01 May 2019 Add support for NX440 © 2018 - 2019 Dell Inc. or its subsidiaries.
Contents 1 Installation Issues........................................................................................................................................... 4 Error: 54 occurred while attempting to create an OS volume......................................................................................4 Error: -5000 shows unexpected system error message...............................................................................................
1 Installation Issues This section describes errors that may occur during installation. Error: 54 occurred while attempting to create an OS volume Description Array disk (0:x:x) has already been specified as a global hot spare. or Selected array disks are part of a similar type of virtual disk (T10 protection and encryption capability) or the array disks are not part of any virtual disks.
• Ensure that the disk controller card is connected to the internal drives and is properly seated in the correct slot. For more information about connecting the card, see the Installation and Service Manual at Dell.com/ storagemanuals. • Enter the PERC BIOS during the OS boot operation and ensure that the internal drive controller is functional. For more information, see the PERC documentation at Dell.com/storagecontrollermanuals. • Ensure that your system supports an internal drive controller.
Boot back into the Dell EMC Storage NAS OS Reinstall DVD to re-initiate the process. Workaround Perform one of the following tasks: • Ensure that the OS reinstallation media is loaded in the optical drive. If the media is available in the drive, the drive may be faulty. For information about troubleshooting the drive, see the Installation and Service Manual at Dell.com/ powervaultmanuals. • Ensure that the drive is still functional.
2 Other Issues This section describes errors that may occur during deployment, during system management, or during an update. Deployment Issues Default password missing Description Unable to find the default password of the system. Workaround The default password for your Dell Storage solution is Stor@ge! Errors due to PERC cards Description This error is caused because of the PERC cards.
Workaround This message is for information only. The system ensures that the .vhd file is of the same size as the volume it is saved on. To find out the actual free disk space on the hard drive, view the capacity from the client connected to the hard drive. Turning off the firewall You can turn off the firewall on your system by using either the Control Panel or the Server Manager.
3 Getting help This section provides information about how to contact Dell EMC technical support, how to access information using the system QR code, and documentation resources available from Dell EMC. Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog.
• A direct link to Dell EMC to contact technical assistance and sales teams 1 Go to www.Dell.com/QRL and Browse to your specific product or 2 Use your smartphone or tablet to scan the Quick Resource (QR) code located on your system or use the QR code below. Figure 1. QR code for NX3340 Figure 2. QR code for NX3240 Figure 3. QR code for NX440 Documentation resources This section provides information about the documentation resources for your system.
Task Document Location Configuring your system For information about configuring, managing, updating, and restoring the system, see the Dell EMC Network Attached Storage System using Windows Storage Server 2016 Administrator's Guide. www.dell.com/storagemanuals For information about the iDRAC features, configuring and logging in to iDRAC, and managing your system remotely, see the Integrated Dell Remote Access Controller User's Guide. www.dell.
Task Document Location and deploying the PERC cards, see the Storage controller documentation. Understanding event and error messages For information about checking the event and error www.dell.com/openmanagemanuals>OpenManage messages generated by the system firmware and Software agents that monitor system components, see the Event and Error Message Reference Guide for 14th Generation Dell EMC PowerEdge Servers.
