Edge Gateway Service Manual Computer Model: Edge Gateway 3000 Series Regulatory Model: N03G Regulatory Type: N03G001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Contents 1 Before working inside your Edge Gateway.................................................................................................8 Before you begin .............................................................................................................................................................................. 8 Safety instructions......................................................................................................................................................
Procedure....................................................................................................................................................................................... 23 Post-requisites................................................................................................................................................................................ 23 13 Removing the coin-cell battery.......................................................................................
24 Replacing the WWAN card........................................................................................................................36 Procedure....................................................................................................................................................................................... 36 Post-requisites .......................................................................................................................................................
Procedure....................................................................................................................................................................................... 50 36 Replacing the left-I/O cover.......................................................................................................................51 Procedure.........................................................................................................................................................
Connecting to the Edge Gateway....................................................................................................................................................68 Windows 10 IoT Enterprise LTSB 2016..................................................................................................................................... 68 Ubuntu Core 16.................................................................................................................................................
Before working inside your Edge Gateway 1 NOTE: The images in this document may differ from your Edge Gateway depending on the configuration you ordered. Before you begin 1. Save and close all open files and exit all open applications. 2. Shut down your Edge Gateway. NOTE: The shut-down instruction varies depending on the operating system installed on your Edge Gateway. For more information, see the documentation of your operating system for shut-down instructions. 3.
• 5mm hexagonal socket screwdriver • 8mm hexagonal socket screwdriver • 10mm hexagonal socket screwdriver • Plastic scribe Screw list The following table provides the list of screws that are used for securing different components. Table 1.
After working inside your Edge Gateway NOTE: Leaving stray or loose screws inside your Edge Gateway may severely damage your Edge Gateway. 1. Replace all screws and ensure that no stray screws remain inside your Edge Gateway. 2. Connect any external devices, peripherals, or cables you removed before working on your Edge Gateway. 3. Connect your Edge Gateway and all attached devices to their electrical outlets. 4. Power on your Edge Gateway.
Removing the front cover 3 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Turn the system over and place the system on a clean and flat surface. 2. Remove the four screws (M3x18) that secure the front cover to the system base. 3. Turn the system over. 4.
Replacing the front cover 4 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Place the front cover into the slots on the system base. NOTE: Note the orientation of the front cover.
Removing the antenna-cable bracket 5 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites Remove the front cover. Procedure NOTE: The ZigBee cable will be present depending on the configuration ordered. 1.
4. Slide and remove the four antenna connectors from the slots on the system base. 5. Remove the two screws (M3x10) that secure the antenna-cable bracket to the system board. 6. Remove the screw (M2x4) that secures the antenna-cable bracket to the system board.
7. Remove the ZigBee cable from the antenna-cable bracket. 8. Lift the antenna-cable bracket off the system board.
Replacing the antenna-cable bracket 6 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Route the ZigBee cable through the antenna-cable bracket. 2. Align the screw hole on the antenna-cable bracket with the screw hole on the system board. 3.
Removing the GPS bracket 7 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites Remove the front cover. Procedure Lift the GPS bracket off the system board.
Replacing the GPS bracket 8 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure Align and place the GPS bracket on the system board. Post-requisites Replace the front cover.
Removing the WLAN cable 9 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites Remove the front cover. Procedure NOTE: The number of antennas and antenna cables varies according to the configuration ordered. Disconnect the WLAN cable from the system board.
Replacing the WLAN cable 10 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure Connect the WLAN cable to the system board. Post-requisites Replace the front cover.
Removing the right-I/O cover 11 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites Remove the front cover. Procedure 1. Remove the dust caps on the right-I/O ports. 2. Slide and remove the right-I/O cover from the system base.
Replacing the right-I/O cover 12 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Place the right-I/O cover on the system base at an angle and snap it into place. 2. Replace dust caps to the right-I/O ports. Post-requisites Replace the front cover.
Removing the coin-cell battery 13 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites Remove the front cover. Procedure 1. Disconnect the coin-cell battery cable from the system board. 2. Peel off the coin-cell battery from the left-rubber gasket.
Replacing the coin-cell battery 14 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Adhere the coin-cell battery on the left-rubber gasket. 2. Connect the coin-cell battery cable to the system board. Post-requisites Replace the front cover.
Removing the left-I/O bracket 15 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3. Remove the coin-cell battery. Procedure 1.
Replacing the left-I/O bracket 16 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Align the left-I/O bracket on the left-I/O ports and place the left-I/O bracket on the system board. 2.
Removing the status-light lens 17 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3. Remove the left-I/O bracket. Procedure 1. Slide the left-I/O cover at an angle from the system base. 2.
Replacing the status-light lens 18 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Place the status-light lens on the rubber gasket. 2. Slide the left-I/O cover to the system base. Post-requisites 1. Replace the left-I/O bracket. 2.
Removing the right-I/O bracket 19 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites 1. Remove the top cover. 2. Remove the antenna-cable bracket. 3. Remove the right-I/O cover. Procedure 1.
Replacing the right-I/O bracket 20 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Place the right-I/O bracket on the system board. 2. Align the tabs on the right-I/O bracket to the system board and snap the right I/O bracket into place. 3.
Removing the ZigBee cable 21 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites NOTE: Depending on the configuration ordered, the ZigBee antenna and cable may not be available. 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3.
Replacing the ZigBee cable 22 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure Connect the ZigBee cable to the system board. Post-requisites 1. Replace the right-I/O bracket. 2. Replace the right-I/O cover. 3. Replace the antenna-cable bracket. 4.
Removing the WWAN card 23 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites NOTE: Depending on the configuration ordered, the WWAN card and bracket may not be available. 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3.
3. Turn the system board over. 4. Remove the two screws (M2x6) that secure the WWAN-card bracket to the WWAN card and lift the WWAN-card bracket off the WWAN card. 5. Peel the tape that secures the WWAN antenna cables and disconnect the WWAN antenna cables from the WWAN card. 6. Slide and remove the WWAN card off the WWAN-card slot.
Replacing the WWAN card 24 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure NOTE: To avoid damage to the WWAN card, do not place any cables under it. 1. Align the notch on the WWAN card to the tab on the WWAN-card slot. 2.
Removing the WWAN bracket 25 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites NOTE: Depending on the configuration ordered, the WWAN card and bracket may not be available. 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3.
Replacing the WWAN bracket 26 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Align the screw hole on the WWAN bracket with the screw hole on the system board. 2. Replace the screw (M2x4) that secures the WWAN bracket to the system board. Post-requisites 1.
Removing the right-rubber gasket 27 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3. Remove the right-I/O cover. 4. Remove the right-I/O bracket. Procedure 1.
Replacing the right-rubber gasket 28 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Slide the ports on the system board into the slots on the right-rubber gasket. 2. Place the right-rubber gasket on the system board. Post-requisites 1.
Removing the left-rubber gasket 29 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3. Remove the coin-cell battery. 4. Remove the left-I/O bracket. 5. Remove the status-light lens.
Replacing the left-rubber gasket 30 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Slide the ports on the system board into the slots on the left-rubber gasket. 2. Place the left-rubber gasket on the system board. 3.
Removing the system board 31 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3. Remove the WLAN cable. 4. Remove the coin-cell battery. 5. Remove the right-I/O cover. 6.
Replacing the system board 32 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Replace the thermal pad on the system base. 2. Replace the WLAN bracket. 3. Replace the WWAN bracket. 4. Replace the WWAN card. 5. Turn the system board over. 6.
Removing the WLAN bracket 33 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3. Remove the coin-cell battery. 4. Remove the right-I/O cover. 5. Remove the right-I/O bracket. 6.
3. Turn the system board over. 4. Lift the WLAN bracket off the system board.
Replacing the WLAN bracket 34 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Align and place the WLAN bracket on the system board. 2. Turn the system board over. 3. Align and place the system board on the system base. 4.
Removing the left-I/O cover 35 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3. Remove the WLAN cable. 4. Remove the coin-cell battery. 5. Remove the right-I/O cover. 6.
Replacing the left-I/O cover 36 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Insert the tab on the left-I/O cover to the slot on the system base. 2. Slide the left-I/O cover onto the system base at an angle and snap it into place. 3.
Removing the access door 37 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3. Remove the WLAN cable. 4. Remove the coin-cell battery. 5. Remove the right-I/O cover. 6.
Replacing the access door 38 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Place the access door in the slot on the left-I/O cover. 2. Tighten the captive screw that secures access door to the left-I/O cover. Post-requisites 1. Replace the left-I/O cover.
Removing the loop-back cable 39 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Prerequisites 1. Remove the front cover. 2. Remove the antenna-cable bracket. 3. Remove the coin-cell battery. 4. Remove the right-I/O cover. 5. Remove the right-I/O bracket. 6.
3. Disconnect the loop-back cable from the system board. 4. Turn the system board over. 5. Lift the WLAN bracket from the system board. 6. Disconnect the loop-back cable from the system board.
Replacing the loop-back cable 40 WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. Procedure 1. Connect the loop-back cable to the system board. 2. Place the WLAN bracket on the system board. 3. Turn the system board over. 4.
Accessing and updating BIOS 41 Accessing BIOS settings Use Dell Command | Configure (DCC) to access BIOS settings Dell Command | Configure (DCC) is a factory-installed application in the Edge Gateway that helps to configure the BIOS settings. It consists of a Command Line Interface (CLI) to configure various BIOS features. For more information about DCC, see www.dell.com/ dellclientcommandsuitemanuals.
Using the USB invocation script The Edge Gateway 3000 Series come in headless configurations—that is, configurations without any video output. Certain basic system administration tasks traditionally accomplished by the BIOS Setup program are not possible without video. Hence, to perform these system administration tasks, Edge Gateways contain a facility for running an invocation script of BIOS commands from a USB flash drive.
NOTE: For more information about fwupd commands, see www.fwupd.org/users. Without an internet connection 1. Download the latest .cab file from secure-lvfs.rhcloud.com/lvfs/devicelist. 2. Check the current BIOS details. $ sudo uefi-fw-tools.fwupdmgr get-devices 3. Copy the firmware.cab file to /root/snap/uefi-fw-tools/common/ folder. $ sudo cp firmware.cab /root/snap/uefi-fw-tools/common/ 4. Check the details of the BIOS from the .cab file. $ sudo uefi-fw-tools.
Default BIOS settings General (BIOS level 1) Table 2.
BIOS level 2 BIOS level 3 Item Default value Time [HH:MM:SS A/P] Not applicable System configuration (BIOS level 1) Table 3.
BIOS level 2 BIOS level 3 Item Default value Confirm new password Not applicable Strong Password Strong Password Enable Strong Password [Enable/Disable] Disabled Password Configuration Password Configuration Admin Password Min 4 Admin Password Max 32 System Password Min 4 System Password Max 32 Password Bypass Password Bypass [Disabled/Reboot Bypass] Disabled Password Change Password Change Allow Non-Admin Password Changes [Enable/Disable] Enabled UEFI Capsule Firmware Updates U
Performance (BIOS level 1) Table 6. Performance (BIOS level 1) BIOS level 2 BIOS level 3 Item Default value C-States Control Inter SpeedStep Enable Intel SpeedStep [Enable/ Disable] Enabled C-States Control C-States Control C-states [Enable/Disable] Enabled Limit CPUID Value Limit CPUID Value Enable CPUID Limit [Enable/ Disable] Disabled Default value Power management (BIOS level 1) Table 7.
Virtualization support (BIOS level 1) Table 9. Virtualization support (BIOS level 1) BIOS level 2 BIOS level 3 Item Default value Virtualization Virtualization Enable Intel Virtualization Technology [Enable/Disable] Enabled Default value Maintenance (BIOS level 1) Table 10.
42 Diagnostics The following table describes the POST (Power-On Self Test) diagnostic light format. For example, the power-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the system is powered off indicating no memory or RAM is detected. Table 12.
Function Indicator Color Control Status On (Green): High-speed connection (100 Mbps) On (Amber): Low-speed connection (10 Mbps) Activity Green Driver (LAN) Off: No activity on link Blinking Green: LAN activity. The blink rate is related to packet density. NOTE: The power and system status light may operate differently during different boot-up scenarios, for example, when a USB script file is run during boot-up.
Appendix 43 Connecting to the Edge Gateway Windows 10 IoT Enterprise LTSB 2016 Boot up and login – Direct system configuration 1. Connect a monitor, keyboard and mouse to the Edge Gateway before you login. 2. Power on the Edge Gateway. At the first boot, you will not be prompted to enter login credentials. Subsequent boots will prompt for you to log in. NOTE: The default user name and password are both admin.
6. Secure a crossover network cable between Ethernet port two on the Edge Gateway and the configured Ethernet port on the computer. 7. On the Windows computer, launch Remote Desktop Connection. 8. Connect to the Edge Gateway using the IP address 192.168.2.1. The default username and password are both admin. Ubuntu Core 16 Boot up and log in – Direct system configuration 1. Power on the Edge Gateway.
