Dell DSS 7000/DSS 7500 Owner's Manual Regulatory Model: B14S Regulatory Type: B14S001
Notes, Cautions and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About your system............................................................................................... 8 Front-panel features and indicators............................................................................................. 8 Back-panel features and indicators............................................................................................ 10 HDD indicator codes.........................................................................................................
Entering Boot Manager.......................................................................................................... 36 Boot Manager main menu..................................................................................................... 37 About Dell Lifecycle Controller................................................................................................... 37 Changing the boot order.................................................................................................
Sample memory configurations...........................................................................................60 Removing a memory module............................................................................................... 61 Installing a memory module................................................................................................. 62 Heat sinks and processors............................................................................................................
Removing the HDD cage and backplane...........................................................................90 Installing the HDD cage and backplane.............................................................................. 93 System board................................................................................................................................... 95 Removing the system board.................................................................................................
Disabling a forgotten password..................................................................................................117 8 Technical specifications.................................................................................. 118 9 Getting help......................................................................................................124 Contacting Dell.............................................................................................................................
1 About your system The Dell 4U rack server contains the DSS 7000 chassis and up to two DSS 7500 server sleds. Each server sled supports up to two processors based on the Intel Xeon EP E5-2600 v3 family and EP E5-2600 v4 family, up to 12 DIMMs, and up to two boot solid state drives (SSDs). The chassis supports up to 90 hard disk drives (HDDs)/SSDs. The server systems are available in the following configurations: System Configuration Single-node systems with one server sled Up to 90 3.
Item Indicator, Button, or Connector Icon Description 1 Power indicator The power indicator glows when the system is turned on. 2 ID indicator When a system identification button is pressed, the ID indicator blinks blue to help locate a particular system within a rack. 3 Sled A HDD fault status indicator The indicator blinks amber if an HDD experiences an issue. 4 System board status indicator If the system is on, and in good health, the indicator glows solid blue.
Item Indicator, Button, or Connector 11 Power button Icon Description The power button controls the PSU output to the system. NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off. 12 The identification button can be used to locate a particular system within a rack. System identification button Press to toggle the system ID on and off.
Item Indicator, Button, or Connector Icon Description 2 Serial connector Enables you to connect a serial device to the system. 3 Video connector Enables you to connect a VGA display to the system. 4 Ethernet connector 1 Integrated 10/100/1000 Mbps NIC connector. 5 Ethernet connector 2 Integrated 10/100/1000 Mbps NIC connector. 6 USB connector Enables you to connect USB devices to the system. The port is USB 2.0-compliant.
Item Indicator, Button, or Connector Icon Description 16 Power supply units Two redundant power supply units (PSUs) for sled A. 17 Power supply units Two redundant power supply units (PSUs) for sled B. NOTE: Features of sled B are for dual-node systems only. NOTE: A dummy sled will be installed over sled B compartment and two dummy PSUs over the PSU slots for sled B for the single-node system. HDD indicator codes Figure 3. 2.
Figure 4. 3.5-inch HDD indicators 1 HDD activity indicator 3 HDD 2 HDD status indicator Drive-status indicator pattern (RAID only) Condition Blinks green two times per second Identifying drive or preparing for removal. Off Normal operation Solid orange Drive failed Steady green Drive online NIC indicator codes Figure 5.
Indicator pattern Description Link and activity indicators are OFF The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps). Link indicator is yellow The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is blinking green Network data is being sent or received.
Indicator pattern Description Flashing amber Indicates an issue with the PSU. CAUTION: When correcting a PSU mismatch, replace only the PSU with the flashing indicator. Swapping the other PSU to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to a Low Output configuration or vice versa, you must turn off the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power.
2 Performing initial system configuration After you receive your system, you must set up your system, install the OS if it is not pre-installed, and set up and configure the system iDRAC IP address. Setting up your system 1. Unpack the server. 2. Install the rack. 3. Install the server into the rack. 4. Install the hard disk drives into the chassis. 5. Connect the peripherals to the system. 6. Connect the system to its electrical outlet. 7. Turn the system on by pressing the power button or using iDRAC. 8.
Figure 7. Removing the inner member and sliding the intermediate member back 2. Install the inner member onto the chassis and secure it with the screw. NOTE: Pay attention to the installation direction. Figure 8. Installing the inner member onto the chassis 3. Secure the outer member and bracket into the rack with the screws for both the left and right sides.
Figure 9. Securing the outer member and bracket into the rack 4. Install the chassis into the rack. a. Make sure that the ball-bearing retainer is at the front of the intermediate member. b. Aim and push the inner member on the chassis into the intermediate member. The tab must be pressed when pushing the chassis in. c. Secure the inner member with the screw. Figure 10. Installing the chassis into the rack Installing the cable management arm (CMA) 1.
2 1 Figure 11. Switching the left and right sides of the CMA 2. The loop strap must be tied to the CMA crossbar. NOTE: The loop strap can be removed after the system arrives the final destination. 3. Install the CMA. F E B C A D a. Install the CMA connector (A) into the CMA connector base on the inner member (B). A B b. Install the CMA connector (C) into the CMA connector base on the outer member (D).
c. Install the CMA connector beside the center CMA body (E) to the CMA connector base on the outer member (F). F E 4. Release the CMA. a. To release the outer member, press the PUSH button on tthe CMA plug-in part to draw it out. 1 2 Then turn the CMA 90 degrees to the right, and press the PUSH button on the CMA plug-in part to draw it out. A 1 B 2 b. To release the inner member, press the PUSH button on the CMA plug-in part to draw it out.
• iDRAC Settings utility • Lifecycle Controller • Dell OpenManage Deployment Toolkit You can configure iDRAC IP address by using the following interfaces: • iDRAC Web interface. For more information about the iDRAC Web interface, see the Integrated Dell Remote Access Controller User's Guide. • Remote Access Controller ADMin (RACADM). For more information about the RACADM, see the RACADM Command Line Interface Reference Guide and the Integrated Dell Remote Access Controller User's Guide.
Installing the OS If the server is shipped without an OS, install the supported OS on the server by using one of the following methods: • For information about Dell Systems Management Tools and Documentation media, see the OS documentation at dell.com/operatingsystemmanuals. • For information about Dell Lifecycle Controller, see the Lifecycle Controller documentation at dell. com/idracmanuals. • For information about Dell OpenManage Deployment Toolkit, see the OpenManage documentation at dell.
Installing the driver for the LSI 9311 card on a Ubuntu1404 system 1. Download the required driver (mpt3sas.ko) to a USB drive from dell.com/support/drivers. 2. When prompted by the Ubuntu installer CD, select Ubuntu Server for installation. 3. On the [!]Configure the C lock screen, press Ctrl + Alt + F1 to access a console. 4. Mount the USB drive with the driver by using the following command if the USB drive is mapped to the device name sda1 OR sdb1: # mount –t vfat /dev/sda1 /mnt/usb 5.
3 Pre-operating system management applications The pre-operating system management applications for your system help you manage different settings and features of your system without booting to the operating system. Your system has the following pre-operating system management applications: • System Setup • Boot Manager • Dell Lifecycle Controller Navigation keys The navigation keys can help you access the pre-operating system management applications.
You can access System Setup in two ways: • Standard Graphical Browser — This is enabled by default. • Text Browser — This is enabled using Console Redirection. NOTE: By default, help text for the selected field is displayed in the graphical browser. To view the help text in the text browser, press F1. Entering System Setup 1. Turn on or restart your system. 2.
Menu Item Description Integrated Devices Displays options to enable or disable integrated device controllers and ports, and to specify related features and options. Serial Communication Displays options to enable or disable the serial ports and specify related features and options. System Profile Settings Displays options to change the processor power management settings, memory frequency, and so on.
Menu Item Description System Memory Speed Displays the system memory speed. System Memory Voltage Displays the system memory voltage. Video Memory Displays the amount of video memory utilized. System Memory Testing Specifies whether system memory tests are run during system boot. Options are Enabled and Disabled. By default, the System Memory Testing option is set to Disabled. Memory Operating Mode Specifies the memory operating mode. The options available are Optimizer Mode and Spare Mode.
Menu Item Description Address Translation Service (ATS) Defines the Address Translation Cache (ATC) for devices to cache the DMA transactions. This field provides an interface to a chipset's Address Translation and Protection Table to translate DMA addresses to host addresses. By default, the option is set to Enabled. Adjacent Cache Line Prefetch Optimizes the system for applications that require high utilization of sequential memory access.
Menu Item Number of Cores Processor 2 Description Displays the number of cores per processor. NOTE: Depending on the number of installed CPUs, there may be up to two processor listings. The following settings are displayed for each processor installed in the system. Family-Model-Stepping Displays the family, model and stepping of the processor as defined by Intel. Brand Displays the brand name reported by the processor. Level 2 Cache Displays the total L2 cache.
Menu Item Description Drive Type Displays the type of drive attached to the SATA port. Capacity Displays the total capacity of the HDD. The field is undefined for removable media devices such as optical drives. Port J (boot drive B) Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI mode or RAID mode, BIOS always enables support.
Integrated Devices page details The Integrated Devices page enables you to view and configure the settings of all integrated devices including the video controller, integrated RAID controller, and the USB ports. In the System Setup Main Menu page, click System BIOS → Integrated Devices. Menu Item Description USB 3.0 Setting Allows you to enable or disable the USB 3.0 support. Enable this option only if your operating system supports USB 3.0. Disabling this allows devices to operate at USB 2.0 speed.
Menu Item Description OS Watchdog Timer If your system stops responding, this watchdog timer aids in the recovery of your operating system. When this field is set to Enabled, the operating system is allowed to initialize the timer. When is the field is set to Disabled (the default), the timer will have no effect on the system. Memory Mapped I/O above 4 Allows you to enable support for PCIe devices that require large GB amounts of memory. By default, the option is set to Enabled.
Menu Item Description NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The serial MUX setting can independently be changed in iDRAC. Therefore, loading the BIOS default settings from within the BIOS setup utility may not always revert this setting to the default setting of Serial Device 1. Failsafe Baud Rate Displays the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate automatically.
Menu Item Description Memory Patrol Scrub Sets the memory patrol scrub frequency. By default, the Memory Patrol Scrub option is set to Standard. Memory Refresh Rate Sets the memory refresh rate to either 1x or 2x. By default, the Memory Refresh Rate option is set to 1x. Uncore Frequency Dynamic mode allows the processor to optimize power resources across the cores and uncore during runtime.
Menu Item Description Intel TXT Enables or disables the Intel Trusted Execution Technology (TXT). To enable Intel TXT, Virtualization Technology must be enabled and TPM Security must be Enabled with Pre-boot measurements. By default, the Intel TXT option is set to Off. Power Button Enables or disables the power button on the front of the system. By default, the Power Button option is set to Enabled. NMI Button Enables or disables the NMI button on the front of the system.
Menu Item Description Authorized Signature Database Imports, exports, deletes, or restores entries in the Authorized Signature Database (db). Forbidden Signature Database Imports, exports, deletes, or restores entries in the Forbidden Signature Database (dbx). Miscellaneous Settings page You can use the Miscellaneous Settings page to perform specific functions such as updating the asset tag and changing the system date and time.
Boot Manager main menu Menu Item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. One Shot Boot Menu Takes you to the boot menu where you can select a one time boot device to boot from. Launch System Setup Enables you to access the System Setup.
CAUTION: Trying to boot the operating system from the other boot mode will cause the system to halt at startup. NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For more information about supported operating systems, go to dell.com/ossupport.
Using your system password to secure your system Prerequisites NOTE: If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps 1. Turn on or reboot your system. 2. Type your password and press Enter. Next steps When Password Status is Locked, type the password and press Enter when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to reenter your password.
Operating with a setup password enabled If Setup Password is Enabled, enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system displays the following message: Invalid Password! Number of unsuccessful password attempts: System Halted! Must power down. Even after you shut down and restart the system, if your password is incorrect, a message is displayed indicating that your password is incorrect.
2. Under iDRAC Settings → Thermal → User Cooling Options, select between the following options: • Default • Custom NOTE: When the User Option is set to the Default setting, the user option cannot be modified. 3. Click Back → Finish → Yes.
4 Installing and removing system components Safety instructions WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock. CAUTION: Do not operate the system without the cover for a duration exceeding five minutes. CAUTION: Many repairs may only be done by a certified service technician.
Recommended tools You may require the following items to perform the procedures in this section: • #2 Phillips screwdriver • Hex nut driver • Wrist grounding strap connected to ground System cover WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Installing or removing the system cover when the system is on may expose you to a risk of electric shock.
Figure 12. Removing and installing the system cover 1 release latch (4) 3 screw 2 system cover Installing the system cover Prerequisites Ensure that you read the Safety instructions. Steps 1. Align the slots of the system cover with the tabs on the chassis. 2. Slide back the four release latches until they locks into place. 3. Tighten the screw to secure the system cover. Next steps Complete the procedure listed in After working inside your system.
1. Ensure that you read the Safety instructions. 2. Complete the procedure listed in Before working inside your system. CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. CAUTION: The replacement service time for server sleds when the system is operating is two minutes. Steps 1. Loosen the two screws locking the server sled. 2. Pull the lever outward to release the server sled. 3.
Next steps Complete the procedure listed in After working inside your system. Expansion cards and expansion-card riser module NOTE: A missing or an unsupported expansion-card riser module logs an SEL event. It does not prevent your system from powering on and no BIOS POST message or F1/F2 pause is displayed. Expansion card installation guidelines NOTE: Only supported cards from Dell can be installed in the system. Your system supports Generation 3 cards.
1 slot 1 2 slot 2 3 slot 3 4 slot 4 NOTE: A dummy sled will be installed over sled B compartment for the single-node system. The following table provides a guide for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority must be installed first using the slot priority indicated. All other expansion cards must be installed in card priority and slot priority order. Table 2.
1 expansion-card riser module 2 screw (5) Next steps 1. Install the expansion card, if applicable. 2. Install the expansion-card riser module. 3. Complete the procedure listed in After working inside your system. Related Links Removing the server sled Removing an expansion card Installing a riser card Installing the expansion-card riser module Installing the expansion-card riser module Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
1. Ensure that you read the Safety instructions. 2. Complete the procedure listed in Before working inside your system. 3. Remove the expansion-card riser module. Steps 1. Remove the screw securing the expansion card and remove the expansion card from the riser card. 2. If you are removing the expansion card permanently, install a metal filler bracket over the empty expansion slot.
Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions. 2.
3. Remove the expansion-card riser module. Steps 1. Attach and secure the system's expansion-card bracket to the card with two screws. Figure 17. Attaching the bracket to the CX3pro card 1 bracket 3 CX3pro card 2 screw (2) 2 screw (2) Figure 18.
Figure 19. Attaching the bracket to the X540 card 1 bracket 3 X540 card 2 screw (2) 2. Insert the card into the riser card until the card is fully seated. 3. Secure the card with the screw. 4. For the dedicated management port card, insert the card into the board-to-board connector on the system board, and secure the card to the server sled with two screws. Next steps 1. Install the expansion-card riser module on the system board. 2. Complete the procedure listed in After working inside your system.
Steps Depending on the type of the supercapacitor, follow the illustrations below to install the supercapacitor.
Next steps 1. Install the expansion card to the expansion-card riser module. 2. Install the expansion-card riser module on the system board. 3. Complete the procedure listed in After working inside your system.
1 screw (10) 3 riser card 2 expansion-card riser module Figure 21. Jumper on the riser card 1 Jumper J2 (reserved) Next steps Complete the procedure listed in After working inside your system. Related Links Removing the expansion-card riser module Installing the expansion-card riser module Removing an expansion card Installing a riser card NOTE: Only supported cards from Dell can be installed in the system. Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Related Links Removing the expansion-card riser module Installing the expansion-card riser module Removing an expansion card Installing an expansion card Removing the server sled Installing the server sled Cooling shroud Removing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions. 2.
Memory channels are organized as follows: Processor 1 channel 0: memory sockets A1 and A5 channel 1: memory sockets A2 and A6 channel 2: memory sockets A3 and A7 channel 3: memory sockets A4 and A8 Processor 2 channel 0: memory sockets B1 channel 1: memory sockets B2 channel 2: memory sockets B3 channel 3: memory sockets B4 The following table shows the memory populations and operating frequencies for the supported configurations.
• x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-specific guidelines. • Up to two dual- or single-rank RDIMMs can be populated per channel. • Populate DIMM sockets only if a processor is installed. For single-processor systems, sockets A1 – A8 are available. For dual-processor systems, sockets A1 – A8 and sockets B1 – B4 are available. • Populate all sockets with white release levers first, and then all the sockets with black release levers.
In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the data from this rank is copied to the spare rank and the failed rank is disabled. With memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel.
System Capacity DIMM Size (in GB) (in GB) Number of DIMMs DIMM Rank, Organization, and Frequency DIMM Slot Population 128 4 2R, x8, 2400 MT/s, A1, A2, B1, B2 32 2R, x8, 2133 MT/s, 2R, x8, 1866 MT/s 128 16 8 2R, x8, 2400 MT/s, A1, A2, A3, A4, B1, B2, B3, B4 2R, x8, 2133 MT/s, 2R, x8, 1866 MT/s 192 16 12 2R, x8, 2400 MT/s, 2R, x8, 2133 MT/s, A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4 2R, x8, 1866 MT/s 256 32 8 2R, x8, 2400 MT/s, A1, A2, A3, A4, B1, B2, B3, B4 2R, x8, 2133 MT/s, 2R,
Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, making sure not to touch the middle of the memory module or metallic contacts. 2. To release the memory module from the socket, simultaneously press the ejectors on both ends of the memory module socket. Figure 23.
Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, making sure not to touch the middle of the memory module or metallic contacts. 2. If a memory module or a memory module blank is installed in the socket, remove it. NOTE: Retain the removed memory module blanks for future use.
3. Complete the procedure listed in After working inside your system. 4. Press F2 to start System Setup, and check the System Memory setting. The System Memory value should reflect the newly installed memory. 5. If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 3 and step 4 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets. 6. Run the system memory test in the system diagnostics.
Wait 30 seconds for the heat sink to loosen from the processor. 2. Remove the screw diagonally opposite the screw you first removed. 3. Repeat the procedure for the remaining two screws. 4. Remove the heat sink. Figure 25. Removing and installing a processor heat sink 1 captive screw (4) 2 heat sink 3 processor socket 4 slot (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. Figure 26.
1 close first socket release lever 2 lock icon 3 processor 4 open first socket release lever 5 unlock icon 5. Position your thumb firmly over the processor open first socket-release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab. 6. Similarly, position your thumb firmly over the processor close first socket-release lever near the lock icon and release the lever from the locked position by pushing down and out from under the tab.
NOTE: If you are permanently removing the processor, you must install a socket protective cap in the vacant socket to protect the socket pins and keep the socket free of dust. NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor. Related Links Removing the cooling shroud Installing the cooling shroud Removing the server sled Installing a processor Prerequisites 1.
5. Position your thumb firmly over the open first socket-release lever near the unlock icon release the lever from the locked position by pushing down and in from under the tab. 6. Similarly, release the close first socket-release lever near the lock icon Rotate the lever 90 degrees upward. and from the locked position. 7. Hold the tab near the lock symbol on the processor shield and rotate it upward and out of the way. 8.
Figure 28. Applying thermal grease on the top of the processor 1 processor 3 thermal grease syringe 2 thermal grease NOTE: The thermal grease is intended for one-time use only. Dispose of the syringe after you use it. c. Place the heat sink onto the processor. d. Tighten the four screws to secure the heat sink to the system board. NOTE: Tighten the screws diagonally opposite to each other. Do not over-tighten the heat sink retention screws when installing the heat sink.
Hard disk drives Your system supports the following: System Configuration Single-node systems with one server sled Up to 90 3.5-inch hot-swappable Serial Attached SCSI (SAS) HDDs, SATA HDDs, or SATA SSDs, or Up to 16 hot-swappable SAS SSDs Up to two 2.5-inch hot-swappable boot SATA SSDs Dual-node systems with two server sleds Up to 90 3.5-inch hot-swappable Serial Attached SCSI (SAS) HDDs, SATA HDDs, or SATA SSDs, or Up to 12 hot-swappable SAS SSDs Up to four 2.
Figure 29. Removing and installing a 3.5-inch HDD blank 1 release button 2 HDD blank Related Links Removing the system cover Installing a 3.5-inch HDD blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
If the HDD is online, the green activity/fault indicator flashes as the drive is turned off. You can remove the HDD when the HDD indicators turn off.Remove the system cover. 3. Remove the system cover. CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. Steps 1. Press the release button to open the HDD carrier release handle. 2. Slide the HDD carrier out of the HDD slot.
CAUTION: When installing an HDD, ensure that the adjacent drives are fully installed. Inserting an HDD carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system.
1 screw (4) 3 HDD carrier 2 3.5-inch HDD Installing a 3.5-inch HDD into an HDD carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 32. Removing and installing a 2.5-inch hot-swap HDD 1 release button 3 HDD carrier handle 2 HDD carrier Related Links Removing the system cover Installing a 2.5-inch hot-swap HDD Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. Press the release button on the front of the HDD carrier and open the HDD carrier handle. 4. Insert the HDD carrier into the HDD slot until the carrier comes in contact with the backplane. 5. Close the HDD carrier handle to lock the HDD in place. Related Links Removing the system cover Installing the system cover Installing a 2.5-inch SSD into a 3.5-inch HDD adapter Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
2. Keep the #2 Phillips screwdriver ready. NOTE: A 2.5-inch SSD is installed in a 3.5-inch HDD adapter, which is then installed in the 3.5-inch HDD carrier. Steps 1. Remove the screws from the side of the 3.5-inch HDD adapter. 2. Remove the HDD from the HDD adapter. Installing an HDD adapter into an HDD carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Removing an HDD adapter from an HDD carrier Prerequisites 1. Ensure that you read the Safety instructions. 2. Keep the #2 Phillips screwdriver ready. Steps 1. Remove the screws from the slide rails on the HDD carrier. 2. Lift the HDD adapter out of the HDD carrier. Removing a 2.5-inch SSD from an HDD carrier Prerequisites 1. Keep the #2 Phillips screwdriver ready. 2. Remove the HDD carrier from the system. Steps 1. Remove the screws from the slide rails on the HDD carrier. 2.
Steps 1. Insert the HDD into the HDD carrier with the connector end of the HDD toward the back. 2. Align the screw holes on the HDD with the set of screw holes on the HDD carrier. When aligned correctly, the back of the HDD is flush with the back of the HDD carrier. 3. Attach the screws to secure the HDD to the HDD carrier. System fans Your system supports up to six system fans in a redundant PSU configuration.
1 handle (2) 3 fan cage 2 system fan Related Links Removing the system cover Installing a system fan Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 37. Removing and installing the fan cage 1 fan cage 2 screw (4) Related Links Removing the system cover Removing a system fan Installing the fan cage Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
PSUs Your system supports 1100 W (for dual-node systems) or 1600 W (for single-node systems) AC redundant PSUs: When two identical PSUs are installed, the PSU configuration is redundant (1 + 1) for each server sled. In redundant mode, power is supplied to the system equally from both PSUs to maximize efficiency. NOTE: If two PSUs are used, they must be of the same type and have the same maximum output power. NOTE: For AC PSUs, use only PSUs with the Extended Power Performance (EPP) label on the back.
Figure 38. Removing and installing a redundant PSU 1 release latch 2 PSU connector 3 redundant PSU 4 PSU handle Installing a redundant PSU Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
System battery Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. See your safety information for additional information. CAUTION: Many repairs may only be done by a certified service technician.
3. Complete the procedure listed in After working inside your system. 4. While booting, press F2 to start the System Setup and ensure the battery is operating properly. 5. Enter the correct time and date in the System Setup Time and Date fields. 6. Exit the System Setup.
Figure 39. Removing and installing the interposer board 1 latch 2 interposer board NOTE: For single-node systems, the interposer board looks differently and its number of SAS connectors varies.
Next steps 1. Install the system fans and fan cage. 2. Install the system cover. 3. Install the server sleds. 4. Complete the procedure listed in After working inside your system.
Figure 40. Removing and installing the expander board bracket 1 expander board bracket 3 screw (2) 2 handle (2) 3. Remove the six screws securing the expander board. 4. Remove the expander board from the expander board bracket. Figure 41.
Installing the expander board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Ensure that you read the Safety instructions. Steps 1.
Figure 42. Removing and installing the paddle board 1 paddle board 2 screw (2) Related Links Removing the server sled Installing the paddle board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
CAUTION: To prevent damage to the drives and backplane, you must remove the HDDs from the system before removing the backplane. CAUTION: You must note the number of each HDD and temporarily label them before removal so that you can replace them in the same locations. 1. Ensure that you read the Safety instructions. 2. Complete the procedure listed in Before working inside your system. 3. Turn off the system. 4. Remove the system cover. 5. Remove all HDDs. 6. Remove all system fans and the fan cage. 7.
5 interposer board 7 HDD backplane 6 mini-SAS HD cable (2) NOTE: For single-node systems, the interposer board looks differently and its number of SAS connectors varies. 11. Remove the interposer board. Steps 1. Remove the 24 screws securing the HDD cage to the chassis. 2. Loosen the 18 screws and lift the HDD cage out of the chassis. Figure 44. Removing and Installing the HDD cage 1 screw (24) 2 screw (18) 3. Remove the 26 screws from the backplane. 4.
Figure 45. Removing and Installing the backplane 1 screw (26) 3 standoff (2) 2 guide pin (4) Related Links Removing the system cover Removing a 3.5-inch hot-swap HDD Removing a system fan Removing the fan cage Removing the server sled Removing a redundant PSU Removing the interposer board Removing the expander board Installing the HDD cage and backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
7. Remove all PSUs. 8. Remove all server sleds. 9. Remove all expander boards. 10. Remove the interposer board. Steps 1. Use the hooks on the chassis as guides to align the HDD backplane. 2. Slide the backplane to lock the guide pins. 3. Install the two standoffs through the backplane and secure them to the chassis. 4. Secure the backplane with the 26 screws. 5. Place the HDD cage inside the chassis and secure it with the 18 screws. 6. Secure the HDD cage to the chassis with the 24 screws. Next steps 1.
System board Removing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 46. Cabling diagram 18-pin power cable and 4-pin power cable 8-pin power cable 8-pin power cable 60-pin FBBI cable 30-pin signal cable 2-pin Blade EN cable (reserved) SATA 7P cable 4-pin power cable Mini SAS HDD cable Power button cable 2. Remove the six screws on the system board. 3. Use a hex nut driver to remove the hex nut on the riser support standoff and the riser support standoff. 4. Lift the system board away from the server sled.
Figure 47. Removing and installing the system board 1 screw (6) 3 riser support standoff 2 system board Related Links Removing the cooling shroud Removing a memory module Removing an expansion card Removing the expansion-card riser module Removing a processor Removing the server sled Installing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Next steps 1. Install the Trusted Platform Module (TPM). See Installing the Trusted Platform Module. 2. Replace the following: a. heat sink/heat-sink blank and processor b. expansion-card riser module c. riser cards d. expansion cards e. sled cables f. memory modules g. cooling shroud 3. Reconnect all cables to the system board. NOTE: Ensure that the cables inside the system are routed through the cable routing latch. 4. Complete the procedure listed in After working inside your system. 5.
• Press N to navigate to the Lifecycle Controller based restore options. • Press F10 to restore data from a previously created Hardware Server Profile. After the restore process is complete, BIOS prompts to restore the system configuration data. 3. Do one of the following: • Press Y to restore the system configuration data. • Press N to use the default configuration settings. After the restore process is complete, the system restarts.
3. Press the plastic bolt until the bolt snaps into place. Figure 48. Installing the TPM 1 TPM 2 TPM connector 3 slot on the TPM connector 4 plastic bolt 5 slot on the system board Next steps Complete the procedure listed in After working inside your system. Re-enabling the TPM for BitLocker users Initialize the TPM. For more information about initializing the TPM, see http://technet.microsoft.com/en-us/library/ cc753140.aspx. The TPM Status changes to Enabled, Activated.
5 Troubleshooting your system Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved (earlier OSs may not support USB 3.0). 4. In the IDRAC Settings Utility, ensure the USB Management Port Mode is configured as Automatic or Standard OS Use. 5. Replace the keyboard/mouse with a working keyboard/mouse. If the issue is not resolved, proceed to the next step to begin troubleshooting other USB devices attached to the system. 6.
• If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation. • If applicable, change the autonegotiation setting. • Use another connector on the switch or hub. 4. Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5. Start the System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen. 6.
If the system does not start properly, see Getting help. 8. If the system starts properly, turn off the system, and reinstall all the expansion cards that you removed. 9. Run the appropriate diagnostic test. For more information, see Using system diagnostics. Next steps If the tests fail, see Getting help. Troubleshooting a damaged system Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Troubleshooting the system battery Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PSU issues 1. Ensure that no loose connections exist. For example, loose power cables. 2. Ensure that the PSU handle/LED indicates that the PSU is working properly. 3. If you have recently upgraded your system, ensure that the PSU has enough power to support the new system. 4. If you have a redundant PSU configuration, ensure that both the PSUs are of the same type and wattage. 5. Ensure that you use only PSUs with the Extended Power Performance (EPP) label on the back. 6. Reseat the PSU.
Troubleshooting system fans Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
See the system event log or system messages for the location of the failed memory module. Reinstall the memory device. 8. Reseat the memory modules in their sockets. 9. Install the server sled. 10. Start the System Setup and check the system memory setting. If the issue is not resolved, proceed with the next step. 11. Remove the server sled. 12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module with a known good memory module. 13.
3. Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. 4. Reboot the system and start the System Setup. 5. Verify that the controller is enabled and the drives are displayed in the System Setup. Next steps If the issue persists, try troubleshooting the expansion cards or see Getting help.
Troubleshooting processors Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Steps 1. Run the appropriate diagnostics test.
Diagnostic messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See Using system diagnostics for more information about system diagnostics.
6 Using system diagnostics If you encounter an issue with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the issue yourself, service and support personnel can use the diagnostics results to help you solve the issue.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are executed. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
7 Jumpers and connectors System board jumper settings For information about resetting the password jumper to disable a password, see Disabling a forgotten password. Table 6. System board jumper settings Jumper PWRD_EN Setting Description The password reset feature is enabled (pins 2 – 4). The password reset feature is disabled (pins 4 – 6). The iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR The configuration settings are retained at the next system boot (pins 3 – 5).
System board connectors Figure 49. System board jumpers and connectors Item Connector Description 1 SYS_PWR_CONN (P1) 24-pin power connector 2 FP_USB Front-panel USB connector (reserved) 3 PIB_CONN Hot/cool-interposer board connector 4 SATA_HDD SATA boot drive B 5 SATA_HDD SATA boot drive A 6 SW_RAID_B Software RAID connector B (reserved) 7 CTRL_PNL Control panel interface connector (reserved) 8 SW_RAID_A Software RAID connector A 9 INT_USB_3.
Item Connector Description 10 BATTERY Battery connector 11 TPM_MODULE Trusted platform module connector 12 J_PSWD_NVRAM For more information, see System board jumper settings. 13 PCIE_G3_X16(CPU1) PCIe card connector 3 14 PCIE_G3_X16(CPU1) PCIe card connector 2 15 PCIE_G3_X8(CPU2) PCIe card connector 1 NOTE: The PCIE_G3_X8 and PCIE_G3_X16 are the two different types of risers supported on DSS 7500 systems.
Item Connector Description 33 FAN connector Connecting to system FAN2 and FAN5 34 FAN connector Connecting to system FAN3 and FAN6 35 BP_SIG Backplane signal connector (reserved) Disabling a forgotten password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
8 Technical specifications Physical Height 173.8 mm (6.84 inch) Width With rack latches 482.4 mm (18.99 inch) Without rack latches 448.0 mm (17.64 inch) Depth (excludes bezel) 1098.4 mm (43.24 inch) Weight (maximum) 129.6 kg (285.72 lb) Weight (empty) 57.1 kg (125.88 lb) Total depth of system with cable management (CMA) arm attached 1242.
Memory Architecture 1333 MT/s, 1600 MT/s, 1866 MT/s, 2133 MT/s, or 2400 MT/s DDR4 Registered DIMMs Support for advanced ECC or memory optimized operation Memory module sockets 12 288-pin Memory module capacities (RDIMMs) 16 GB (single- and dual-rank) and 32 GB (singleand dual-rank) Minimum RAM 16 GB with single processor 32 GB with dual processor Maximum RAM Up to 192 GB with single processor Up to 384 GB with dual processor Power AC power supply (per PSU) Wattage 1100 W (for dual-node systems) o
Drives Dual-node systems with two server sleds Up to 90 3.5-inch hot-swappable Serial Attached SCSI (SAS) HDDs, SATA HDDs, or SATA SSDs, or Up to 12 hot-swappable SAS SSDs Up to four 2.5-inch hot-swappable boot SATA SSDs Connectors (per server sled) Back NIC Four 10/100/1000 Mbps Serial 9-pin, DTE, 16550-compatible USB One 9-pin, USB 3.0-compliant One 4-pin, USB 2.0-compliant Video 15-pin VGA Internal USB One 9-pin, USB 3.
Environmental specifications Operating 10 to 80 percent Relative Humidity with 29°C (84.2°F) maximum dew point. Maximum vibration Operating 0.26 Grms at 5 Hz to 350 Hz (all operation orientations). Storage 1.88 Grms at 10 Hz to 500 Hz for 15 min (bottom side of shippment orirentation only). Maximum shock Operating Four shock pulses per axis (the positive and negative x, y and z axes), 24 total shock pulses. 40 G, 2.3 ms for x and y axes. 36 G, 2.3 ms for z axe.
Particulate contamination Air filtration NOTE: Applies to data center environments only. Air filtration requirements do not apply to IT equipment designed to be used outside a data center, in environments such as an office or factory floor. Conductive dust NOTE: Applies to data center and nondata center environments. Corrosive dust NOTE: Applies to data center and nondata center environments. Data center air filtration as defined by ISO Class 8 per ISO 14644-1 with a 95 percent upper confidence limit.
Expanded Operating Temperature < 1 percent of annual operating hours –5°C to 45°C at 5 to 90 percent RH with 26°C dew point. NOTE: Outside the standard operating temperature (10°C to 35°C), the system can operate down to –5°C or up to 45°C for a maximum of 1 percent of its annual operating hours. For temperatures between 40°C and 45°C, de-rate maximum allowable dry bulb temperature by 1°C per 125 m above 950 m (1°F per 228 ft).
9 Getting help Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service issues: 1. Go to dell.com/support. 2.
