Dell DSS 2500 Owner's Manual Regulatory Model: E29S Series Regulatory Type: E29S002 August 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Dell DSS 2500 system overview.................................................................................... 7 Supported configurations for the Dell DSS 2500 system..........................................................................................7 Front panel ........................................................................................................................................................................... 8 12 x 3.5-inch or 2.
Chapter 5: Pre-operating system management applications........................................................ 26 Options to manage the pre-operating system applications.................................................................................... 26 System Setup..................................................................................................................................................................... 26 Viewing System Setup.....................................................
Cooling fans........................................................................................................................................................................ 85 Removing a cooling fan..............................................................................................................................................85 Installing a cooling fan.........................................................................................................................................
When to use the Embedded System Diagnostics............................................................................................... 141 Running the Embedded System Diagnostics from Boot Manager..................................................................141 System diagnostic controls...................................................................................................................................... 141 Chapter 8: Jumpers and connectors ...........................................
1 Dell DSS 2500 system overview The Dell DSS 2500 rack systems support up to: ● ● ● ● ● Two Intel Xeon E5-2600 v4 or E5-2600 v3 product family processors One Intel Xeon E5-1600 v4 or E5-1600 v3 product family processor 12 x 3.5-inch or 2.
Front panel The front panel provides access to the features available on the front of the server, such as the power button, NMI button, system identification tag, system identification button, and USB and VGA ports. The hot swappable hard drives are accessible from the front panel. 12 x 3.5-inch or 2.5-inch hard drives/SSDs system Figure 2. Front panel features of a 12 x 3.5-inch or 2.5-inch hard drives/SSDs system 1. diagnostic indicators 3. information tag 2. power button 4.
Back panel features The back panel provides access to the features available on the back of the server, such as the system identification button, power supply sockets, cable management arm connectors, NIC ports, and USB and VGA ports. A majority of the expansion card ports can be accessed from the back panel. The hot swappable power supply units are accessible from the back panel. System without dual riser module Figure 3. Back panel features of a system without dual riser module 1. 3. 5. 7. 9. 11.
Table 2. Back panel features of a system without dual riser module (continued) Item Indicator, button, or connector Icon Description NOTE: To reset BMC using system ID, ensure that the system ID button is enabled in the BMC setup. NOTE: If the system stops responding during POST, press and hold the system ID button (for more than five seconds) to enter the BIOS progress mode.
Table 3. Back panel features of a system with dual riser module (continued) Item Indicator, button, or connector Icon Description 2 Retention screw Use the retention screw to secure the system cover to the chassis. 3 BMC port (optional) Use the dedicated management port for the BMC ports card. 4 Full height, full length PCIe Expansion card slot (1) Use the card slots to connect up to one full-height PCIe expansion cards.
NOTE: No diagnostic indicators are lit when the system is turned off. To turn on the system, plug it into a working power source and press the power button. Table 4. Diagnostic indicators Icon Description Condition Corrective action Health indicator The indicator turns solid blue if the None required. system is in good health. The indicator blinks amber: Check the System Event Log or system messages for the specific issue. For more information about ● When the system is turned on.
Table 5. Hard drive indicator codes (continued) Drive-status indicator pattern Condition Off Drive ready for insertion or removal. NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.
Redundant power supply unit indicator codes Each AC power supply unit (PSU) has an illuminated translucent handle that indicates whether power is present or whether a power fault has occurred. Figure 7. AC PSU status indicator 1. AC PSU status indicator/handle Table 7. AC PSU status indicator Convention Power Indicator Pattern Description A Green A valid power source is connected to the PSU and the PSU is operational.
Table 7. AC PSU status indicator (continued) Convention Power Indicator Pattern Description CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power. E Not lit Power is not connected. Locating service tag of your system Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code is and Service Tag are found on the front of the system by pulling out the information tag.
2 Documentation resources This section provides information about the documentation resources for your system. Table 8. Documentation resources for system Task Document Location Setting up your system For information about installing the system into a rack, see the Rack documentation included with your rack solution. www.dell.
3 Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • • • • • • • • • • • • Chassis dimensions Chassis weight Processor specifications PSU specifications System battery specifications Storage controller specifications Expansion bus specifications Memory specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications Chassis dimensions Figure 8.
Table 9. Dimensions of the DSS 2500 system System X Xa Y Za Zb Z 12 x 3.5-inch or 2.5-inch hard drive systems 482.4 mm (18.9 inch) 434.0 mm (17.08 inch) 86.8 mm (3.41 inch) 20.1 mm (0.79 646.7 mm inch) (25.46 inch) 666.8 mm (26.25 inch) Chassis weight Table 10. Chassis weight System Maximum weight 12 x 3.5-inch hard drive or 2.5-inch hard drive/SSD systems 28.2 kg (62.
Expansion bus specifications The Dell DSS 2500 system supports PCI express (PCIe) generation 3 expansion cards, which can be installed on the system board directly or by using expansion card risers. The following tables provide detailed information about the expansion bus specifications: Table 12.
USB ports The DSS 2500 system supports USB 2.0 and 3.0-compliant ports on the back panel. Table 15. USB specifications System Back panel 12 x 3.5-inch or 2.5-inch hard drive/SSD ● One 9-pin, USB 3.0-compliant port ● One 4-pin, USB 2.0-compliant port NIC ports The DSS 2500 system supports two 10/100/1000 Mbps Network Interface Controller (NIC) ports on the back panel. VGA port The Video Graphic Array (VGA) port enables you to connect the system to a VGA display.
Table 16. Temperature specifications (continued) Temperature Specifications Fresh air For information about fresh air, see Expanded Operating Temperature section. Maximum temperature gradient (operating and storage) 20°C/h (36°F/h) Table 17. Relative humidity specifications Relative humidity Specifications Storage 5% to 95% RH with 33°C (91°F) maximum dew point. Atmosphere must be non-condensing at all times. Operating 10% to 80% relative humidity with 29°C (84.2°F) maximum dew point. Table 18.
Table 22. Particulate contamination specifications Particulate contamination Specifications Air filtration Data center air filtration as defined by ISO Class 8 per ISO 14644-1 with a 95% upper confidence limit. NOTE: This condition applies only to data center environments. Air filtration requirements do not apply to IT equipment designed to be used outside a data center, in environments such as an office or factory floor. NOTE: Air entering the data center must have MERV11 or MERV13 filtration.
4 Initial system setup and configuration Topics: • • • Setting up your system Options to set up BMC IP address Options to install the operating system Setting up your system Complete the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation Placemat at Dell.com/dssmanuals. 3. Connect the peripherals to the system. 4.
Log in to BMC You can log in to BMC as: ● BMC local user ● Microsoft Active Directory user ● Lightweight Directory Access Protocol (LDAP) user The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card. NOTE: You must have BMC local credentials to log in to BMC local. For more information about logging in to iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
3. Click Drivers & Downloads. The drivers that are applicable to your selection are displayed. 4. Download the drivers to a USB drive, CD, or DVD.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
Viewing System Setup To view the System Setup screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
Network Settings on page 31 System Information on page 37 Memory Settings on page 39 Processor Settings on page 40 SATA Settings on page 42 Integrated Devices on page 43 Serial Communication on page 45 System Profile Settings on page 46 Miscellaneous Settings on page 48 iDRAC Settings utility on page 50 Device Settings on page 51 System Security on page 33 Related tasks Viewing System BIOS on page 28 Viewing System BIOS To view the System BIOS screen, perform the following steps: Steps 1.
Option Description Serial Communication Specifies options to manage the serial ports and specify related features and options. System Profile Settings Specifies options to change the processor power management settings, memory frequency, and so on. System Security Specifies options to configure the system security settings, such as system password, setup password, Trusted Platform Module (TPM) security. It also manages the power and NMI buttons on the system.
Related tasks Boot Settings details on page 30 Changing the boot order on page 31 Boot Settings details About this task The Boot Settings screen details are explained as follows: Option Description Boot Mode Enables you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI.
Related references Boot Settings on page 29 Related tasks Boot Settings details on page 30 Viewing Boot Settings on page 29 Changing the boot order About this task You may have to change the boot order if you want to boot from a USB key or an optical drive. The following instructions may vary if you have selected BIOS for Boot Mode. Steps 1. On the System Setup Main Menu screen, click System BIOS > Boot Settings. 2. Click Boot Option Settings > Boot Sequence. 3.
Viewing Network Settings To view the Network Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings.
Viewing UEFI iSCSI Settings To view the UEFI iSCSI Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings. 5.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Security.
Option Description UEFI Variable Access Provides varying degrees of securing UEFI variables. When set to Standard (the default), UEFI variables are accessible in the operating system per the UEFI specification. When set to Controlled, selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order.
Creating a system and setup password Prerequisites Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features. For more information, see the System board jumper settings section. NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you need not provide the system password to boot the system. Steps 1.
Deleting or changing system and setup password Prerequisites NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked. Steps 1. To enter System Setup, press F2 immediately after turning on or restarting your system. 2. On the System Setup Main Menu screen, click System BIOS > System Security. 3. On the System Security screen, ensure that Password Status is set to Unlocked. 4.
Related tasks Viewing System Information on page 38 Viewing System Information To view the System Information screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4.
Related tasks Viewing System Information on page 38 Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions, such as memory testing and node interleaving. Related references Memory Settings details on page 39 System BIOS on page 27 Related tasks Viewing Memory Settings on page 39 Viewing Memory Settings To view the Memory Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description Memory Operating Mode Specifies the memory operating mode. The options available are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode. This option is set to Optimizer Mode by default. NOTE: The Memory Operating Mode option can have different default and available options based on the memory configuration of your system. Node Interleaving Specifies if the Non-Uniform Memory Architecture (NUMA) is supported.
Processor Settings details About this task The Processor Settings screen details are explained as follows: Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one logical processor per core. This option is set to Enabled by default.
Option Description Option Description Family-ModelStepping Specifies the family, model, and stepping of the processor as defined by Intel. Brand Specifies the brand name. Level 2 Cache Specifies the total L2 cache. Level 3 Cache Specifies the total L3 cache. Number of Cores Specifies the number of cores per processor.
SATA Settings details About this task The SATA Settings screen details are explained as follows: Option Description Embedded SATA Enables the embedded SATA option to be set to Off, ATA, AHCI, or RAID modes. This option is set to AHCI by default. Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only for ATA and AHCI modes. Write Cache Enables or disables the command for Embedded SATA drives during POST.
Viewing Integrated Devices To view the Integrated Devices screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Integrated Devices.
Option Description system (that is, no add-in graphics card is installed), then the Embedded Video Controller is automatically used as the primary display even if the Embedded Video Controller setting is set to Disabled. SR-IOV Global Enable Enables or disables the BIOS configuration of Single Root I/O Virtualization (SR-IOV) devices. This option is set to Disabled by default. OS Watchdog Timer If your system stops responding, this watchdog timer aids in the recovery of your operating system.
Related tasks Serial Communication details on page 46 Serial Communication details About this task The Serial Communication screen details are explained as follows: Option Description Serial Communication Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS. BIOS console redirection can also be enabled and the port address can be specified. This option is set to Auto by default. Serial Port Address Enables you to set the port address for serial devices.
Related tasks System Profile Settings details on page 47 Viewing System Profile Settings on page 47 Viewing System Profile Settings To view the System Profile Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3.
Option Description Collaborative CPU Performance Control Enables or disables the CPU power management option. When set to Enabled, the CPU power management is controlled by the OS DBPM and the System DBPM (DAPC). This option is set to Disabled by default. Memory Patrol Scrub Sets the memory patrol scrub frequency. This option is set to Standard by default. Memory Refresh Rate Sets the memory refresh rate to either 1x or 2x. This option is set to 1x by default.
Viewing Miscellaneous Settings To view the Miscellaneous Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Miscellaneous Settings.
Related references Miscellaneous Settings on page 48 Related tasks Viewing Miscellaneous Settings on page 49 iDRAC Settings utility The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI. You can enable or disable various iDRAC parameters by using the iDRAC settings utility. NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade.
Device Settings Device Settings enables you to configure device parameters. Related references System BIOS on page 27 Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities. Related references Boot Manager main menu on page 51 System BIOS on page 27 Related tasks Viewing Boot Manager on page 51 Viewing Boot Manager To enter Boot Manager: Steps 1. Turn on, or restart your system. 2.
Related tasks Viewing Boot Manager on page 51 One-shot BIOS boot menu One-shot BIOS boot menu enables you to select a boot device to boot from. Related references Boot Manager on page 51 System Utilities System Utilities contains the following utilities that can be launched: ● Launch Diagnostics ● BIOS/UEFI Update File Explorer ● Reboot System NOTE: Depending on the boot mode selected, you might have BIOS or UEFI Update File Explorer.
6 Installing and removing system components This section provides information about installing and removing the system components.
Steps 1. Turn off the system, including any attached peripherals. 2. Disconnect the system from the electrical outlet and disconnect the peripherals. 3. If applicable, remove the system from the rack. 4. Remove the system cover. Related references Safety instructions on page 53 Related tasks Removing the system cover on page 54 After working inside your system Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Install the system cover. 2.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Turn off the system, including any attached peripherals. 3. Disconnect the system from the electrical outlet and peripherals. Steps 1. Loosen the screw that secures the system cover to the chassis. 2.
Figure 10. Installing the system cover a. system cover b.
Inside the system Figure 11. Inside the system— with internal PERC riser 1. 2. 3. 4. 5. 6. 7.
Figure 12. Inside the system— with dual riser module and internal PERC riser 1. 2. 3. 4. 5. 6. 7. 8.
Cooling shroud The cooling shroud aerodynamically directs the airflow across the entire system. The airflow passes through all the critical parts of the system, where the vacuum pulls air across the entire surface area of the heat sink, thus allowing increased cooling. Removing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 14. Removing the cooling shroud (140 W processor) a. cooling shroud Next steps 1. 2. 3. 4. 5. Reinstall the cooling shroud. If removed, reinstall the optional PCIe expansion card riser. If disconnected, connect the cables to the expansion card(s). If required, open the expansion-card latch on the cooling shroud to support the full length expansion card. Follow the procedure listed in the After working inside your system section.
Steps 1. Align the tabs on the cooling shroud with the securing holes at the back of the chassis. 2. Lower the cooling shroud into the chassis until it is firmly seated. Figure 15. Installing the cooling shroud (135 W processor) a. cooling shroud b. cooling shroud alignment slot (2) c. cooling shroud alignment pin (2) Figure 16. Installing the cooling shroud (140 W processor) a. cooling shroud Next steps 1. 2. 3. 4. Install the optional PCIe expansion card riser.
After working inside your system on page 54 System memory Your system supports DDR4 registered DIMMs (RDIMM). NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Table 28. Memory populations and operating frequencies (continued) DIMM Type DIMMs Populated/ Channel Operating Frequency (in MT/s) Voltage Maximum DIMM Rank/Channel 2 General memory module installation guidelines Your system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for installing memory modules: ● x4 and x8 DRAM based DIMMs can be mixed.
In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the data from this rank is copied to the spare rank, and the failed rank is disabled. With memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel.
Table 30.
2. If connected, disconnect the cables from expansion card(s). 3. If installed, remove the expansion card riser. NOTE: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied.
Related tasks Before working inside your system on page 53 Removing the cooling shroud on page 59 Removing the dual riser module (optional) on page 92 Removing the internal PERC riser on page 94 Installing memory modules on page 67 Installing the internal PERC riser on page 95 Installing the dual riser module (optional) on page 93 Installing the cooling shroud on page 60 After working inside your system on page 54 Installing memory modules Steps 1. Locate the appropriate memory module socket. 2.
Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Removing the cooling shroud on page 59 Removing the internal PERC riser on page 94 Installing the internal PERC riser on page 95 Installing the cooling shroud on page 60 After working inside your system on page 54 Using system diagnostics on page 141 Hard drives Your system supports up to twelve 3.5 inch or 2.5 inch (with 3.
3. If you are not replacing the hard drive immediately, insert a hard drive blank in the empty hard drive slot. Figure 20. Removing a hot swappable hard drive carrier a. release button b. hard drive carrier c. hard drive carrier handle Related references Safety instructions on page 53 Related tasks Installing a hot-swappable hard drive carrier on page 69 Installing a hot-swappable hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
3. Press the release button on the front of the hard drive carrier and open the hard drive carrier handle. 4. Insert the hard drive carrier into the hard drive slot until the carrier comes in contact with the backplane. 5. Close the hard drive carrier handle to lock the hard drive in place. Figure 21. Installing a hot-swappable hard drive carrier a. release button b. hard drive carrier c.
Figure 22. Removing a 3.5-inch hard drive blank a. hard drive blank b. release button Related references Safety instructions on page 53 Related tasks Installing a 3.5-inch hard drive blank on page 71 Installing a 3.5-inch hard drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place. Figure 23. Installing a 3.5-inch hard drive blank a.
Installing a 2.5-inch hard drive into a 3.5-inch hard drive adapter Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
3. Remove the 3.5-inch hard drive adapter from the 3.5-inch hot swappable hard drive carrier. NOTE: A 2.5-inch hot swappable hard drive is installed in a 3.5-inch hard drive adapter, which is then installed in the 3.5inch hot swappable hard drive carrier. Steps 1. Remove the screws from the side of the 3.5-inch hard drive adapter. 2. Remove the hard drive from the 3.5-inch hard drive adapter. Figure 25. Removing a 2.5-inch hard drive from a 3.5-inch hard drive adapter a. 3.5-inch hard drive adapter b.
Related references Safety instructions on page 53 Related tasks Removing a hot swappable hard drive carrier on page 68 Installing a 3.5-inch hard drive adapter into the 3.5-inch hot swappable hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing a hot swappable hard drive from a hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
2. Align the screw holes on the hard drive with the screw holes on the hard drive carrier. When aligned correctly, the back of the hard drive is flush with the back of the hard drive carrier. 3. Install the screws to secure the hard drive to the hard drive carrier. Figure 28. Installing a hard drive into a hard drive carrier a. screw (4) b. hard drive c. hard drive carrier Related tasks Removing a hot swappable hard drive from a hard drive carrier on page 75 Removing the (optional) 2.
Figure 29. Removing the 2.5 inch internal hard drive carrier 1. 3. 5. 7. internal hard drive carrier guide handle-lock hard drive retention screw (8) lock guide pin 2. 4. 6. 8. internal hard drive carrier lock guide internal hard drive cage guide slot Next steps 1. 2. 3. 4. 5. 6. 7. Install the 2.5 inch internal hard drive carrier. Reconnect the power and data cables to the internal hard drives. If removed, install the PCIe expansion card riser.
Installing the (optional) 2.5 inch internal hard drive carrier Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. If applicable, disconnect the power or data cables from expansion card(s). If required, remove the PCIe expansion card riser. NOTE: If applicable, close the expansion card latch on the cooling shroud to release the full length card. 5. Remove the cooling shroud. Steps 1.
4. Reinstall the cooling shroud. 5. If required, open the expansion card latch on the cooling shroud to support the full length expansion card. 6. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Removing the cooling shroud on page 59 Removing the (optional) 2.
Next steps Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Installing the (optional) 2.5 inch internal hard drive into the internal hard drive carrier on page 80 After working inside your system on page 54 Installing the (optional) 2.
2. Install the internal hard drive carrier. 3. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Removing the (optional) 2.5 inch internal hard drive from the internal hard drive carrier on page 79 After working inside your system on page 54 Removing the (optional) 2.5 inch internal hard drive cage Prerequisites 1. 2. 3. 4. 5.
Figure 33. Removing the 2.5 inch internal hard drive cage 1. internal hard drive cage guide 3. hard drive retention screw (8) 5. internal hard drive cage guide slot 2. screw 4. internal hard drive cage 6. screw hole on chassis Next steps 1. 2. 3. 4. 5. 6. 7. Install the internal hard drive carrier. Reconnect the FAN1 cable to the power interposer board. If installed, reinstall the PCIe expansion card riser. If disconnected, reconnect the cables to the expansion card(s). Reinstall the cooling shroud.
Installing the (optional) 2.5 inch internal hard drive carrier on page 78 Installing the cooling shroud on page 60 Installing the internal PERC riser on page 95 Installing the dual riser module (optional) on page 93 After working inside your system on page 54 Installing the (optional) 2.5 inch internal hard drive cage Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system.
Figure 34. Installing the (optional) 2.5 inch internal hard drive cage 1. internal hard drive cage guide 3. hard drive retention screw (8) 5. internal hard drive cage guide slot 2. screw 4. internal hard drive cage 6. screw hole on chassis Next steps 1. 2. 3. 4. 5. 6. 7. Install the internal hard drive carrier. Reconnect the FAN1 cable to the power interposer board. If removed, reinstall the PCIe expansion card riser. If disconnected, reconnect the cables to the expansion card(s).
Installing the cooling shroud on page 60 Installing the internal PERC riser on page 95 Installing the dual riser module (optional) on page 93 After working inside your system on page 54 Cooling fans Your system supports six cooling fans. A fan blank is pre-installed on the sixth cooling fan slot (FAN6) in a single processor configuration. FAN6 is required in a dual processor configuration. NOTE: Hot-swap removal or installation of the fans is not supported.
Figure 35. Removing a cooling fan 1. cooling fans (6) 3. cooling fan cable connector 2. cooling fan release tab 4. cooling fan connector on the system board Next steps 1. If applicable, install the PCIe expansion card riser. 2. Reinstall the cooling shroud. 3. Follow the procedure listed in the After working inside your system section.
Installing a cooling fan Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Removing the dual riser module (optional) on page 92 Removing the internal PERC riser on page 94 Removing the cooling shroud on page 59 Installing the cooling shroud on page 60 Installing the internal PERC riser on page 95 Installing the dual riser module (optional) on page 93 After working inside your system on page 54 Expansion cards and expansion card riser (optional) NOTE: A missing or an unsupp
NOTE: Only slots 1, 2 and the internal PCIe slot support Generation 3 PCIe expansion cards. NOTE: The expansion cards are not hot-swappable. Table 34. Expansion card installation priority on system board only Card Priority Category Slot Priority Max Allowed 2 1 1,2 2 1 PowerEdge Raid Controller (PERC) (Low profile) 2 10 Gb NICs 3 1Gb NICs (Intel Quad Port) 1,2,3 3 1Gb NICs (Intel Dual Port) 1,2,3 3 1,2 2 4 NICs/HCAs (single port) NICs/HCAs (dual port) Table 35.
Figure 37. Removing an expansion card from the system board 1. expansion card retention latch lock 3. expansion card 2. expansion card retention latch 4. expansion card connector Next steps 1. If disconnected, reconnect the cables to the expansion card. 2. Follow the procedure listed in the After working inside your system section.
For instructions, see the documentation accompanying the card. 2. Open the expansion card retention latch. 3. If you are installing a new card, remove the filler bracket. NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain FCC certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 4.
Removing the dual riser module (optional) Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Installing the dual riser module (optional) Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Removing the internal PERC riser Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. If connected, disconnect the cables from the expansion card(s). If required, remove the dual riser module. Remove the cooling shroud. Steps Hold the internal PERC riser module by the edges and lift it out of the system. Figure 41. Removing the internal PERC riser 1. internal PERC riser module 3.
Related tasks Before working inside your system on page 53 Removing an expansion card from the internal PERC riser on page 96 Removing the cooling shroud on page 59 Installing the internal PERC riser on page 95 Installing the cooling shroud on page 60 Installing an expansion card into the internal PERC riser on page 98 After working inside your system on page 54 Installing the internal PERC riser Prerequisites 1. 2. 3. 4. 5. 6. Follow the safety guidelines listed in the Safety instructions section.
5. PCIe connector on system board Next steps 1. 2. 3. 4. 5. Reconnect all disconnected cables. Install the cooling shroud. If removed, reinstall the full length expansion card. If required, open the expansion card latch on the cooling shroud to support the full length expansion card. Follow the procedure listed in the After working inside your system section.
Figure 43. Removing an expansion card on the internal PERC riser 1. expansion card guide slot on internal PERC riser 3. internal PERC riser 5. release tab 2. expansion card 4. PCIe connector on internal PERC riser card 6. locking notch on the expansion card Next steps 1. 2. 3. 4. Follow the procedure listed in the After working inside your system section. Install the internal PERC riser on the system board. Install the cooling shroud. If removed, reinstall the dual riser module.
Installing an expansion card into the internal PERC riser Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4.
5. release tab 6. locking notch on the expansion card Next steps 1. 2. 3. 4. 5. Follow the procedure listed in the After working inside your system section. Install the internal PERC riser on the system board. Install the cooling shroud. Reconnect the disconnected cables to the expansion card(s). If removed, reinstall the dual riser module. NOTE: If closed, open the expansion card latch on the cooling shroud to support the full length card.
Figure 45. Removing a low profile expansion card from the dual riser module a. low profile expansion card b. expansion card retention latch c. dual riser module Figure 46. Removing a low profile expansion card from the dual riser module 1. dual riser module 3. full height and full length expansion card 100 Installing and removing system components 2. expansion card retention latch 4.
Figure 47. Removing full height and full length expansion card from the dual riser module 1. dual riser module 3. expansion card retention latch 2. full height and full length expansion card 4. full height and full length expansion card latch (on cooling shroud) Next steps 1. 2. 3. 4. 5. If applicable, install the expansion card(s). Install the dual riser module. If applicable, open the expansion card latch on the cooling shroud to support a full length expansion card.
4. Remove the expansion card riser. 5. Unpack the expansion card and prepare it for installation. NOTE: For instructions, see the documentation that shipped with the expansion card. Steps 1. For expansion cards: a. To be installed in PCIe slots 3 and 4 of the dual riser module, lift the expansion card lock up. b. To be installed in PCIe slots 1 and 2 of the dual riser module pull, the expansion card lock down and away from the dual riser module. 2.
Figure 50. Installing full height and full length expansion card into the dual riser module 1. dual riser module 3. expansion card retention latch 2. full height and full length expansion card 4. full height and full length expansion card latch (on cooling shroud) Next steps 1. 2. 3. 4. 5. Install the expansion card riser. If disconnected, connect the required power or data cables to the expansion card.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. If applicable, disconnect the cables from expansion card(s). Remove the expansion card riser.
Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Removing the cooling shroud on page 59 Installing the optional remote management port card on page 105 Installing the cooling shroud on page 60 After working inside your system on page 54 Installing the optional remote management port card Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 52. Installing the optional remote management port card 1. remote management port card holder 3. remote management port card 5. remote management port card connector on the system board 2. remote management port 4. screw (2) Next steps 1. 2. 3. 4. 5. If removed, reinstall the PCIe expansion card riser. If disconnected, connect the cables to the expansion card(s). Reinstall the cooling shroud. If required, open the expansion card latch on the cooling shroud to secure the full length expansion card.
The following table provides information about the supported processor, heat sink, and cooling shroud configurations for DSS 2500. Table 36. Processor wattage and heat sink dimensions Processor Up to 135 W (Intel Xeon E5 2600 v3 and v4 product family processors) 140 W (Intel Xeon E5-1600 v3 and v4 product family processors) Number of processors supported Heat sink Heat sink (dimensions) Heat sink type Dual processor 84 mm x 106 mm x 40.
Allow some time (approximately 30 seconds) for the heat sink to loosen from the processor. b. Loosen the screw that is diagonally opposite the screw that you first loosened. c. Repeat the procedure for the remaining screws. Figure 53. Removing the heat sink (up to 135 W) 1. captive screw (4) 3. processor socket 2. heat sink 4. screw hole (4) Next steps Remove the processor.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. If you are upgrading your system (from a single processor system to a dual processor system or a processor with a higher processor bin), download the latest system BIOS version from Dell.com/support and follow the instructions included in the compressed download file to install the update on your system. 4.
Figure 55. Removing a processor 1. 3. 5. 7. socket-release lever 1 processor processor shield processor socket 2. 4. 6. 8. pin–1 corner of the processor slot (4) socket-release lever 2 tab (4) Next steps 1. If you are removing the processor permanently, install the processor blank. 2. Install a processor. 3. Install the heat sink. 4. If removed, reinstall the PCIe expansion card riser. 5. If disconnected, reconnect the cables to the expansion card(s). 6. Reinstall the cooling shroud. 7.
Installing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: This is a Field Replaceable Unit (FRU).
Figure 56. Installing a processor 1. 3. 5. 7. socket-release lever 1 processor processor shield processor socket 2. 4. 6. 8. pin–1 corner of the processor slot (4) socket-release lever 2 tab (4) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions. 1. Install the heat sink. 2. Follow the procedure listed in the After working inside your system section.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell certified service technicians. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section.
NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink. To prevent over-tightening, tighten the retention screw until resistance is felt. The screw tension should be not more than 6 in-lb (6.9 cm-kg). c. Repeat the procedure for the remaining screws. Figure 58. Installing a heat sink (up to 135 W) 1. captive screw (4) 3. processor socket 2. heat sink 4. screw hole (4) Next steps 1. 2. 3. 4. 5. 6. If removed, reinstall the PCIe expansion card riser.
power supply configuration is non-redundant (1 + 0). Power is supplied to the system only by the single power supply. When configured in a 2+0 configuration, 1+1 redundancy will not be supported. NOTE: If two power supplies are used, they must be of the same type and must have the same maximum output power. NOTE: For AC power supplies, use only power supplies with the Extended Power Performance (EPP) label on the back.
Next steps Install the PSU or PSU blank. Related references Safety instructions on page 53 Related tasks Installing an AC power supply unit on page 117 Installing the power supply unit blank on page 116 Installing the power supply unit blank Install the power supply unit (PSU) blank only in the second PSU bay. Steps Align the power supply unit blank with the power supply unit slot and push it into the power supply unit slot until it clicks into place. Figure 60. Installing the PSU blank a. PSU blank b.
CAUTION: The system requires one power supply for normal operation. On power-redundant systems, remove and replace only one power supply at a time in a system that is powered on. NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal. For information about the cable management arm, see the system’s rack documentation. 1. Follow the safety guidelines listed in the Safety instructions section. 2.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: The maximum output power (shown in watts) is listed on the PSU label. 1. For systems that support redundant power supply units (PSUs), ensure that both the PSUs are of the same type and have the same maximum output power. 2. If installed, remove the PSU blank. Steps 1.
Power interposer board Removing the power interposer board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Next steps 1. Install the replacement power interposer board and connect all the required cables to the system board and the hard drive backplane. 2. Install the internal hard drive cage. 3. Install the internal hard drive carrier. 4. If applicable, install the PCIe expansion card riser. 5. If applicable, connect the required power or data cables to the expansion card(s). 6. Reinstall the cooling shroud. 7.
Figure 64. Installing the power interposer board 1. FAN1 power connector 3. hook (4) 5. power interposer board 2. release latch 4. locking slot (4) Next steps 1. 2. 3. 4. 5. 6. 7. If applicable, install the PCIe expansion card riser. If applicable, connect the required power or data cables to the expansion card(s). Install the internal hard drive cage. Install the internal hard drive carrier. Reinstall the cooling shroud.
System battery The system battery is used to power the real-time clock and storing the BIOS settings of the system. Replacing the system battery Prerequisites NOTE: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. For more information, see the safety information that shipped with your system. CAUTION: Many repairs may only be done by a certified service technician.
Figure 66. Installing the system battery a. positive side of battery b. socket Next steps 1. 2. 3. 4. 5. 6. 7. 8. If applicable, install the PCIe expansion card riser. If applicable, connect the required power or data cables to the expansion card(s). Reinstall the cooling shroud. If applicable, open the expansion card latch on the cooling shroud to secure the full length expansion card. Follow the procedure listed in the After working inside your system section.
Removing the hard drive backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Figure 68. Cabling between the hard drive backplane and RAID controller card without any riser modules 1. RAID controller 3. backplane 5. SAS B connectors on backplane 2. system board 4.
Figure 69. Cabling between the hard drive backplane and RAID controller on internal PERC riser and internal hard drive connections 1. 3. 5. 7. 126 internal hard drives (2) system board SAS B connector on RAID controller SAS B connectors on backplane Installing and removing system components 2. 4. 6. 8.
Figure 70. Cabling between the hard drive backplane RAID controller on dual riser module 1. 3. 5. 7. system board SAS A connector on RAID controller backplane SAS A connectors on backplane 2. RAID controller on dual riser module 4. SAS B connector on RAID controller 6. SAS B connectors on backplane Next steps 1. Reconnect the data cable(s) and power cable to the hard drive backplane 2. Install all SAS/SATA/SSD hard drives into their original locations. 3.
Installing the hard drive backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4.
Related tasks Before working inside your system on page 53 Removing a hot swappable hard drive carrier on page 68 Removing the hard drive backplane on page 124 Installing a hot-swappable hard drive carrier on page 69 After working inside your system on page 54 Control panel Removing the left control panel Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 72. Removing the left control panel 1. screw (3) 3. hard drive backplane 5. left control panel connector on hard drive backplane 2. left control panel 4. left control panel connector 6. plastic pull tab Next steps 1. Replace the left control panel. 2. Follow the procedure listed in the After working inside your system section.
3. Keep the T15 Torx screwdriver ready. Steps 1. Fold the PPID label around the cable. 2. Fold the pull tab close to the connector and guide the connector and pull tab into the channel. 3. Push the cable until the cable passes completely through the channel. 4. Tighten the screws to secure the left control panel to the chassis. NOTE: You must route the cable properly to prevent it from being pinched or crimped. 5.
Removing the right control panel Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
7. chassis Next steps 1. Replace the right control panel. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Installing the right control panel on page 133 After working inside your system on page 54 Installing the right control panel Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 75. Installing the right control panel 1. 3. 5. 7. right control panel cable connector right control panel cable screw (3) chassis 2. ZIF connector on the hard drive backplane 4. hard drive backplane 6. right control panel Next steps Follow the procedure listed in the After working inside your system section.
Removing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Figure 76. Screw location on the system board a. screw (9) b. system identification button 4. Lift the system board and slide it toward the front of the chassis.
Figure 77. Removing the system board a.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the Phillips #2 screwdriver ready. Steps 1. Unpack the new system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. 2.
Figure 79. Screw location on the system board a. screw (9) b. system identification button Next steps 1. Install or connect the following components: a. internal PERC riser card b. the expansion card riser(s) c. heat sink(s) or heat-sink blank(s) d. processors(s) or processor blank(s) e. memory modules and memory module blanks f. cooling fans g. cooling shroud h. power supply unit(s) 2. Reconnect all cables to the system board.
Related tasks Installing memory modules on page 67 Installing a processor on page 111 Installing a heat sink on page 112 Installing the internal PERC riser on page 95 Installing the dual riser module (optional) on page 93 Installing an AC power supply unit on page 117 Installing a cooling fan on page 87 Installing the cooling shroud on page 60 After working inside your system on page 54 Entering the system Service Tag by using System Setup If Easy Restore fails to restore the Service Tag, use System Setup
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Menu Description Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
10. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. 11. Assign a new system and/or setup password. Related tasks Removing the system cover on page 54 Installing the system cover on page 55 System board connectors Figure 80. System board connectors and jumpers Table 38.
Table 38.
9 Troubleshooting your system Safety first — for you and your system NOTE: Solution validation was performed by using the factory shipped hardware configuration.
Results If the tests run successfully, the problem is not related to video hardware. Related references Getting help on page 157 Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7. Steps 1. Disconnect the keyboard and/or mouse cables from the system and reconnect them. 2. If the problem persists, connect the keyboard and/or mouse to another USB port on the system. 3.
Related references Getting help on page 157 Troubleshooting a NIC Prerequisites NOTE: Network Daughter Card (NDC) slot is not hot-pluggable. Steps 1. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section for the available diagnostic tests. 2. Restart the system and check for any system messages pertaining to the NIC controller. 3.
● System board 4. Let the system dry thoroughly for at least 24 hours. 5. Reinstall the components you removed in step 3 except the expansion cards. 6. Install the system cover. 7. Turn on the system and attached peripherals. 8. If the system starts properly, turn off the system, and reinstall all the expansion cards that you removed. 9. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.
Related references Getting help on page 157 Using system diagnostics on page 141 Related tasks Removing the system cover on page 54 Installing a heat sink on page 112 Installing a processor on page 111 Installing memory modules on page 67 Installing a hot-swappable hard drive carrier on page 69 Installing the hard drive backplane on page 128 Installing the system cover on page 55 Troubleshooting the system battery Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
NOTE: Power Supply Units (PSUs) are hot-pluggable. Troubleshooting power source problems Steps 1. Press the power button to ensure that your system is turned on. If the power indicator does not glow when the power button is pressed, press the power button firmly. 2. Plug in another working power supply unit to ensure that the system board is not faulty. 3. Ensure that no loose connections exist. For example, loose power cables. 4. Ensure that the power source meets applicable standards. 5.
● A cooling fan is not removed or has not failed. ● The expansion card installation guidelines have been followed. Additional cooling can be added by one of the following methods: From the iDRAC web GUI: 1. Click Hardware > Fans > Setup. 2. From the Fan Speed Offset drop-down list, select the cooling level that is required or set the minimum fan speed to a custom value. From F2 System Setup: 1. Select iDRAC Settings > Thermal, and set a higher fan speed from the fan speed offset or minimum fan speed.
Steps 1. If the system is operational, run the appropriate diagnostic test. See the Using system diagnostics section for the available diagnostic tests. If the diagnostic tests indicate a fault, follow the corrective actions that are provided by the diagnostic tests. 2. If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least for 10 seconds, and then reconnect the system to the power source. 3.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Run the appropriate diagnostic test. See the Using system diagnostics section.
d. Install the system cover. e. Run the appropriate diagnostic test. See the Using system diagnostics section. Related references Getting help on page 157 Using system diagnostics on page 141 Related tasks Removing the system cover on page 54 Installing the system cover on page 55 Troubleshooting expansion cards Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Troubleshooting processors Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: Processor sockets are not hot-pluggable. Steps 1.
10 Getting help Topics: • • Contacting Dell EMC Documentation feedback Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and product, and some services may not be available in your area.
