Dell DSS 1500 Owner's Manual Regulatory Model: E28S Series Regulatory Type: E28S002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Dell DSS 1500 system overview..........................................................................8 Supported configurations on Dell DSS 1500 systems......................................................................... 9 Front panel features............................................................................................................................ 10 Front panel features of a 4 x 3.5-inch hot swappable hard drive chassis...................................
Setting up your system....................................................................................................................... 29 Options to set up BMC IP address......................................................................................................29 Log in to BMC..................................................................................................................................... 30 Options to install the operating system.........................................
Removing a hot swappable hard drive carrier..............................................................................77 Installing a hot-swappable hard drive carrier...............................................................................78 Installing a 2.5-inch hard drive into a 3.5-inch hard drive adapter............................................. 79 Removing a 2.5-inch hard drive from a 3.5-inch hard drive adapter......................................... 80 Installing a 3.
Removing the control panel module..........................................................................................125 Installing the control panel module........................................................................................... 126 Power interposer board.................................................................................................................... 128 Removing the power interposer board............................................................................
Contacting Dell................................................................................................................................. 156 Documentation feedback.................................................................................................................
Dell DSS 1500 system overview The DSS 1500 is available in the following configurations: • Two processors based on the Intel Xeon EP E5-2600 v3 or v4 family • 16 DIMMs supporting up to 512 GB RAM • One 450 W non-redundant or two 550 W redundant AC Power Supply Units (PSU) Table 1. Supported hard drive configurations on DSS 1500 systems System Configuration Up to four 3.5-inch, cabled hard drives with nonredundant PSU. Four hard drive systems Up to four 3.
Supported configurations on Dell DSS 1500 systems Figure 1.
Front panel features The front panel provides access to the features available on the front of the server, such as the power button, NMI button, system identification tag, system identification button, and USB and VGA ports. The hot swappable hard drives are accessible from the front panel. Front panel features of a 4 x 3.5-inch hot swappable hard drive chassis Figure 2. Front panel features of a 4 x 3.5-inch hot swappable hard drive chassis 1. power button 2. Diagnostic indicator 3.
Front panel features of a 8 x 2.5-inch hot swappable hard drive chassis Figure 3. Front panel features of a 8 x 2.5-inch hot swappable hard drive chassis 1. power button 2. Diagnostic indicator 3. Information tag 4. Hard drive Table 3. Front panel features of a 8 x 2.5-inch hot swappable hard drive chassis Indicator, Button, or Connector power button Icon Description Press the power button to turn the system on or off. The indicator on the button indicates if the system is on or off.
Front panel features of a 4 x 3.5-inch cabled hard drive chassis Figure 4. Front panel features of a 4 x 3.5-inch cabled hard drive chassis 1. power button 2. Diagnostic indicator 3. Information tag 4. Hard drive Table 4. Front panel features of a 4 x 3.5-inch cabled hard drive chassis Item Indicator, Button, or Connector 1 power button Icon Description Press the power button to turn the system on or off. The indicator on the button indicates if the system is on or off.
Back panel features Figure 5. Back panel features 1. Serial connector 2. BMC port (optional) 3. PCIe expansion card slot (2) 4. Power supply unit (PSU1 and PSU2) 5. Ethernet port (2) 6. System identification button 7. System identification port 8. USB 3.0 port 9. USB 2.0 port 10. Video/VGA port Table 5. Back panel features Item Indicator, Button, or Connector 1 Serial connector Use the serial port to connect a serial device to the system.
Item Indicator, Button, or Connector Icon Description NOTE: For non-redundant PSUs, there is only one power supply socket. 5 Ethernet port (2) Use the Ethernet port to connect Local Area Networks (LANs) to the system. For more information about the supported Ethernet ports, see the Technical specifications section. 6 System identification button Press the system ID button: • • To locate a particular system within a rack. To turn the system ID on or off.
NOTE: No diagnostic indicators are lit when the system is turned off. To turn on the system, plug it into a working power source and press the power button. Table 6. Diagnostic indicators Icon Description Condition Corrective action Health indicator The indicator turns solid blue if the system is in good health. None required. The indicator blinks amber: Check the System Event Log or system messages for the specific issue.
3. hard drive NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains OFF. Table 7. Hot swappable hard drive indicators Drive-status indicator pattern (RAID only) Condition Flashes green two times per second Identifying drive or preparing for removal. OFF Drive ready for insertion or removal. NOTE: The drive status indicator remains OFF until all hard drives are initialized after the system is turned on.
Table 8. NIC indicators Convention Status Condition A Link and activity indicators are off The NIC is not connected to the network. B Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed. D Activity indicator is flashing green Network data is being sent or received.
Figure 9. AC PSU status indicator 1. AC PSU status indicator/handle Table 9. AC PSU status indicator Convention Power Indicator Pattern Description A Green A valid power source is connected to the PSU and the PSU is operational. B Flashing green When the firmware of the PSU is being updated, the PSU handle flashes green. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted, the PSUs will not function.
Convention Power Indicator Pattern Description CAUTION: When correcting a PSU mismatch, replace only the PSU with the flashing indicator. Swapping the other PSU to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to a Low Output configuration or vice versa, you must turn off the system. CAUTION: AC PSUs support both 220 V and 110 V input voltages with the exception of Titanium PSUs, which support only 220 V.
Locating Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel.
Documentation resources 2 This section provides information about the documentation resources for your system. Table 11. Documentation resources for system Task Document Location Setting up your system For information about installing the system into a rack, see the Rack documentation included with your rack solution. Dell.
Task Document Location Dell Event and Error Messages Reference Guide. BMC FAQs 22 For frequently asked questions about BMC, see the Dell BMC FAQ guide. Dell.
3 Technical specifications The technical and environmental specifications of your system are outlined in this section. Chassis dimensions Figure 11. Chassis dimensions of Dell DSS 1500 system Table 12. Dimensions of Dell DSS 1500 system System X Xa Y Z Za Zb Dell DSS 1500 482.4 mm (18.99 inches) 434.0 mm (17.09 inches) 42.8 mm (1.69 inches) 660.4 mm (26 inches) 18 mm (0.71 inch) 642.4 mm (25.
Chassis weight Table 13. Chassis weight System Maximum weight Four hard drive systems 19.3 kg (42.6 lb) Eight hard drive systems 19.9 kg (43.7 lb) Processor specifications The DSS 1500 system supports two Intel Xeon E5-2600 v3 or v4 product family processors. Expansion bus specifications The DSS 1500 system supports PCI express (PCIe) generation 1, 2 and 3 expansion cards. The following table provides riser configurations: Table 14.
Table 16. PSU specifications PSU Class Heat dissipation (maximum) Frequency Voltage Current 450 W AC Platinum 1871 BTU/hr 50/60 Hz 100–240 V AC, autoranging 6.5 A-3.5 A 550 W AC Platinum 2107 BTU/hr 50/60 Hz 100–240 V AC, autoranging 7.4 A-3.7 A NOTE: Heat dissipation is calculated by using the PSU wattage rating. NOTE: This system is also designed to connect to the IT power systems with a phase to phase voltage not exceeding 230 V.
VGA port The Video Graphic Array (VGA) port enables you to connect the system to a VGA display. The DSS 1500 system supports one 15-pin VGA ports on the back panel. Remote management The DSS 1500 system supports one dedicated 1Gbe Ethernet port with optional card and up to two optional shared NIC ports. Video specifications The DSS 1500 system supports Integrated Matrox G200 with iDRAC8 and 16 MB application memory. Table 18.
Table 20. Relative humidity specifications Relative humidity Specifications Storage 5% to 95% RH with 33°C (91°F) maximum dew point. Atmosphere must be non-condensing at all times. Operating 10% to 80% relative humidity with 29°C (84.2°F) maximum dew point. Table 21. Maximum vibration specifications Maximum vibration Specifications Operating 0.26 Grms at 5 Hz to 350 Hz (all operation orientations). Storage 1.88 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested). Table 22.
specified limitations and result in equipment damage or failure, you may need to rectify the environmental conditions. Re-mediation of environmental conditions is the responsibility of the customer. Table 25. Particulate contamination specifications Particulate contamination Specifications Air filtration Data center air filtration as defined by ISO Class 8 per ISO 14644-1 with a 95% upper confidence limit. NOTE: This condition applies only to data center environments.
Initial system setup and configuration 4 Setting up your system Complete the following steps to set up your system: 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation Placemat at Dell.com/dssmanuals. 3. Connect the peripherals to the system. 4. Connect the system to its electrical outlet. 5. Turn the system on by pressing the power button. 6. Turn on the attached peripherals.
Log in to BMC You can log in to BMC as: • BMC local user • Microsoft Active Directory user • Lightweight Directory Access Protocol (LDAP) user The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card. NOTE: You must have BMC local credentials to log in to BMC local. For more information about logging in to iDRAC and iDRAC licenses, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
Steps 1. Go to Dell.com/support/drivers. 2. Under the Drivers & Downloads section, type the Service Tag of your system in the Service Tag or Express Service Code box. NOTE: If you do not have the Service Tag, select Detect My Product to allow the system to automatically detect your Service Tag, or under General support, navigate to your product. 3. Click Drivers & Downloads. The drivers that are applicable to your selection are displayed. 4. Download the drivers you need to a USB drive, CD, or DVD.
Pre-operating system management applications 5 You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. Related Links System Setup System Setup details System BIOS iDRAC Settings utility Device Settings System Setup details The System Setup Main Menu screen details are explained as follows: Option Description System BIOS Enables you to configure BIOS settings. iDRAC Settings Enables you to configure BMC settings.
System BIOS You can use the System BIOS screen to edit specific functions such as boot order, system password, setup password, set the RAID mode, and enable or disable USB ports.
Option Description Boot Settings Specifies options to specify the boot mode (BIOS or UEFI). Enables you to modify UEFI and BIOS boot settings. Network Settings Specifies options to change the network settings. Integrated Devices Specifies options to manage integrated device controllers and ports and specify related features and options. Serial Communication Specifies options to manage the serial ports and specify related features and options.
Boot Settings details The Boot Settings screen details are explained as follows: Option Description Boot Mode Enables you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. This option is set to BIOS by default.
2. Select the boot mode you want the system to boot into. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. 3. After the system boots in the specified boot mode, proceed to install your operating system from that mode. NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode.
Viewing Network Settings To view the Network Settings screen, perform the following steps: 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings.
Related Links UEFI iSCSI Settings UEFI iSCSI Settings details The UEFI ISCSI Settings screen details are explained as follows: Option Description ISCSI Initiator Name Specifies the name of the iSCSI initiator (iqn format). ISCSI Device n (n = Enables or disables the iSCSI device. When disabled, a UEFI boot option is created 1 to 4) for the iSCSI device automatically.
Option Description Setup Password Sets the setup password. This option is read-only if the password jumper is not installed in the system. Password Status Locks the system password. This option is set to Unlocked by default. TPM Security NOTE: The TPM menu is available only when the TPM module is installed. Enables you to control the reporting mode of the TPM. The TPM Security option is set to Off by default.
Related Links System Security Viewing System Security Secure Boot Custom Policy Settings Secure Boot Custom Policy Settings is displayed only when Secure Boot Policy is set to Custom. Viewing Secure Boot Custom Policy Settings To view the Secure Boot Custom Policy Settings screen, perform the following steps: 1. Turn on, or restart your system. 2.
• The password can contain the numbers 0 through 9. • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). A message prompts you to reenter the system password. 5. Reenter the system password, and click OK. 6. In the Setup Password field, type your setup password and press Enter or Tab. A message prompts you to reenter the setup password. 7. Reenter the setup password, and click OK. 8. Press Esc to return to the System BIOS screen.
If you change the system and setup password, a message prompts you to reenter the new password. If you delete the system and setup password, a message prompts you to confirm the deletion. 6. Press Esc to return to the System BIOS screen. Press Esc again, and a message prompts you to save the changes. 7. Select Setup Password, change or delete the existing setup password and press Enter or Tab. NOTE: If you change the system password or setup password, a message prompts you to reenter the new password.
4. On the System BIOS screen, click System Information. Related Links System Information System Information details The System Information screen details are explained as follows: Option Description System Model Name Specifies the system model name. System BIOS Version Specifies the BIOS version installed on the system. System Management Engine Version Specifies the current version of the Management Engine firmware. System Service Tag Specifies the system Service Tag.
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Memory Settings. Related Links Memory Settings Memory Settings details Memory Settings details The Memory Settings screen details are explained as follows: Option Description System Memory Size Specifies the memory size in the system.
Viewing Processor Settings To view the Processor Settings screen, perform the following steps: 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Processor Settings.
Option Description lower power idle state. This option can only be enabled if the operating system supports it. It is set to Disabled by default. Configurable TDP Enables you to reconfigure the processor Thermal Design Power (TDP) levels during POST based on the power and thermal delivery capabilities of the system. TDP verifies the maximum heat the cooling system is needed to dissipate. This option is set to Nominal by default.
Viewing SATA Settings To view the SATA Settings screen, perform the following steps: 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click SATA Settings.
Option Description Option Description Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Related Links SATA Settings Viewing SATA Settings Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller, integrated RAID controller, and the USB ports.
Option Description Embedded NIC1 and NIC2 NOTE: The Embedded NIC1 and NIC2 options are only available on systems that do not have Integrated Network Card 1. Enables or disables the Embedded NIC1 and NIC2 options. If set to Disabled, the NIC may still be available for shared network access by the embedded management controller. The embedded NIC1 and NIC2 options are only available on systems that do not have Network Daughter Cards (NDCs).
Viewing Serial Communication To view the Serial Communication screen, perform the following steps: 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Serial Communication.
Option Description attempt fails, and the value must not be changed. This option is set to 115200 by default. Remote Terminal Type Sets the remote console terminal type. This option is set to VT 100/VT 220 by default. Redirection After Boot Enables or disables the BIOS console redirection when the operating system is loaded. This option is set to Enabled by default.
Option Description Energy Efficient Turbo (EET) is a mode of operation where a processor’s core frequency is adjusted to be within the turbo range based on workload. C1E Enables or disables the processor to switch to a minimum performance state when it is idle. This option is set to Enabled by default. C States Enables or disables the processor to operate in all available power states. This option is set to Enabled by default. Collaborative CPU Enables or disables the CPU power management option.
Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time. Viewing Miscellaneous Settings To view the Miscellaneous Settings screen, perform the following steps: 1. Turn on, or restart your system. 2.
Option Description for ISC results to be applied. The Enabled - No Reboot option executes ISC and continues without applying ISC results until the next time system reset occurs. The Enabled option executes ISC and forces an immediate system reset so that ISC results can be applied. It takes the system longer to be ready due to the forced system reset. When disabled, ISC does not execute.
Related Links iDRAC Settings utility Device Settings Device Settings enables you to configure device parameters. Related Links System BIOS Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities. Related Links Boot Manager main menu System BIOS Viewing Boot Manager Viewing Boot Manager To enter Boot Manager: 1. Turn on, or restart your system. 2.
One-shot BIOS boot menu One-shot BIOS boot menu enables you to select a boot device to boot from.
Installing and removing system components 6 This section provides information about installing and removing the system components. Safety instructions WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock. CAUTION: Do not operate the system without the cover for a duration exceeding five minutes.
After working inside your system Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Install the system cover. 2. If applicable, install the system into the rack. 3. Reconnect the peripherals and connect the system to the electrical outlet. 4. Turn on the system, including any attached peripherals.
Figure 12. Removing the system cover 1. system cover 2. screw Related Links Safety instructions Installing the system cover Installing the system cover Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 13. Installing the system cover 1. system cover 2. screw Related Links Safety instructions After working inside your system Removing the system cover Inside the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 14. Inside the system— with a non-redundant power supply 1. control panel 2. cable routing latch 3. power supply unit 4. PCIe card connector (2) 5. memory module socket (B8, B4, B7, B3) 6. CPU2 7. memory module socket (B1, B5, B2, B6) 8. memory module socket (A1, A5, A2, A6) 9. CPU1 10. memory module socket (A8, A4, A7, A3) 11. cooling fan (5) 12.
Figure 15. Inside the system— with a redundant power supply 1. control panel 2. hard drive backplane 3. cable routing latch 4. power interposer board 5. power supply units (2) 6. expansion card riser 7. memory module socket (B1, B5, B2, B6) 8. CPU2 9. memory module socket (B8, B4, B7, B3) 10. memory module socket (A1, A5, A2, A6) 11. CPU1 12. memory module socket (A8, A4, A7, A3) 13. cooling fan (6) 14.
Removing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Related Links Safety instructions Before working inside your system After working inside your system Removing the system cover Installing the cooling shroud Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Related Links Safety instructions Before working inside your system After working inside your system Installing the system cover Removing the cooling shroud System memory Your system supports DDR4 registered DIMMs (RDIMM). NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
The following table shows the memory populations and operating frequencies for the supported configurations. Table 29. Memory populations and operating frequencies DIMM Type DIMMs Populated/ Channel RDIMM Voltage Operating Frequency (in MT/s) Maximum DIMM Rank/Channel 1.
• DIMMs installed in memory sockets with white release levers must be identical and the same rule applies for sockets with black release levers. This ensures that identical DIMMs are installed in matched pair —for example, A1 with A2, A3 with A4, A5 with A6, and so on. Memory optimized (independent channel) mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements.
System Capacity (in GB) DIMM Size (in GB) Number of DIMMs DIMM Rank, DIMM Slot Population Organization, and Frequency 16 6 2R, x8, 2400 MT/s A1, A2, A3, B1, B2, B3 112 8 14 1R, x8, 2400 MT/s A1, A2, A3, A4, A5, A6, A7, B1, B2, B3, B4, B5, B6, B7 128 8 16 1R, x8, 2400 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 16 8 2R, x8, 2400 MT/s A1, A2, A3, A4, B1, B2, B3, B4 32 4 2R, x4, 2400 MT/s A1, A2, B1, B2 16 12 2R, x8, 2400 MT/s A1, A2, A3, A4, A5, A6, B1, B2, B3,
3. Remove the cooling shroud. NOTE: If open, close the expansion card latch on the cooling shroud to release the full length card. 4. If connected, disconnect the cables from expansion card(s). 5. If installed, remove the expansion card riser. WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling them.
2. If removed, install the PCIe expansion card riser. 3. If disconnected, reconnect the cables to the expansion card(s). 4. Install the cooling shroud. 5. If closed, open the expansion card latch on the cooling shroud to support the full length expansion card. 6. Follow the procedure listed in the After working inside your system section.
CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory module evenly. NOTE: The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation. 5. Press the memory module with your thumbs until the socket levers firmly click into place.
Related Links Safety instructions Before working inside your system After working inside your system Removing the cooling shroud Installing the cooling shroud Viewing System Setup Using system diagnostics Removing memory modules Removing the expansion card riser Installing the expansion card riser Hard drives The DSS 1500 system supports one of the following:: Four hard drive systems Up to four 3.5-inch cabled hard drives Up to four 3.
Steps Press the release button and slide the blank out of the hard drive slot. Figure 21. Removing a 3.5-inch hard drive blank 1. hard drive blank 2. release button Related Links Safety instructions Installing a 3.5-inch hard drive blank Installing a 3.5-inch hard drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place. Figure 22. Installing a 3.
Removing a 3.5-inch cabled hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Installing a 3.5-inch cabled hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Next steps 1. Follow the procedure listed in the After working inside your system section. 2. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. 3. Enter the System Setup and ensure that the hard drive's controller is enabled. 4. Exit the System Setup program and reboot the system. 5. Install any software required for the hard drive operation as described in the documentation for the hard drive.
Figure 25. Removing a hot swappable hard drive carrier 1. release button 3. hard drive carrier handle 2. hard drive carrier Related Links Safety instructions Installing a hot-swappable hard drive carrier Installing a hot-swappable hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
3. Press the release button on the front of the hard drive carrier and open the hard drive carrier handle. 4. Insert the hard drive carrier into the hard drive slot until the carrier comes in contact with the backplane. 5. Close the hard drive carrier handle to lock the hard drive in place. Figure 26. Installing a hot-swappable hard drive carrier 1. release button 3. hard drive carrier handle 2.
Figure 27. Installing a 2.5-inch hard drive into a 3.5-inch hard drive adapter 1. 3.5-inch hard drive adapter 3. 2.5-inch hard drive 2. screw (2) Next steps Install the 3.5-inch adapter into the 3.5-inch hard drive carrier. Related Links Safety instructions Removing a 2.5-inch hard drive from a 3.5-inch hard drive adapter Removing a 2.5-inch hard drive from a 3.5-inch hard drive adapter Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 28. Removing a 2.5-inch hard drive from a 3.5-inch hard drive adapter 1. 3.5-inch hard drive adapter 3. 2.5-inch hard drive 2. screw (2) Next steps Install a 2.5-inch hard drive into a 3.5-inch hard drive adapter. Related Links Safety instructions Installing a 2.5-inch hard drive into a 3.5-inch hard drive adapter Installing a 3.5-inch hard drive adapter into a hot swap hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 29. Installing a 3.5-inch hard drive adapter into a hot swappable hard drive carrier 1. 3.5-inch hard drive carrier 2. screw (5) 3. hard drive adapter 4. 2.5-inch hard drive Next steps 1. Install the hot swappable hard drive carrier into the system. Related Links Safety instructions Removing a 3.5-inch hot swappable hard drive adapter from a 3.5-inch hot swappable hard drive carrier Removing a 3.5-inch hot swappable hard drive adapter from a 3.
Figure 30. Removing a 3.5-inch hot swappable hard drive adapter from a 3.5-inch hot swappable hard drive carrier 1. 3.5-inch hard drive carrier 2. screw (5) 3. hard drive adapter 4. 2.5-inch hard drive Related Links Safety instructions Installing a 3.5-inch hard drive adapter into a hot swap hard drive carrier Removing a hot swappable hard drive from a hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 31. Removing a hot swappable hard drive from a hard drive carrier 1. screw (4) 3. hard drive carrier 2. hard drive Next steps 1. Install the hot swappable hard drive into the hard drive carrier. 2. Install the hot swappable hard drive carrier into the system.
Figure 32. Installing a hard drive into a hard drive carrier 1. screw (4) 3. hard drive carrier 2. hard drive Related Links Safety instructions Removing a hot swappable hard drive from a hard drive carrier Cooling fans Your system supports: • Up to four cooling fans in a non-redundant power supply unit (PSU) configuration. • Up to five cooling fans in a redundant PSU configuration. NOTE: Fan 1 must be installed in a redundant PSU configuration.
Steps 1. Disconnect the power cable from the power cable connector on the system board or power interposer board as applicable. 2. Lift the fan out of the cooling fan bracket. Figure 33. Removing a cooling fan 1. cooling fan 3. cooling fan bracket 2.
Steps 1. Lower the fan into the cooling fan bracket. 2. Connect the power cable to the power cable connector on the system board or power interposer board as applicable. Figure 34. Installing a cooling fan 1. cooling fan 3. cooling fan bracket 2. power cable connector Next steps 1. Install the cooling shroud. 2. Follow the procedure listed in the After working inside your system section.
NOTE: You can install an expansion card on the system board only using an expansion card riser. Expansion card installation guidelines Your system supports Generation 1, 2, and 3 cards. The following table provides riser configurations for DSS 1500 systems: Table 31.
Figure 35. Removing the expansion card riser 1. expansion card riser 2. touch points on the riser 3. slot on the chassis 4. riser connector on the system board Next steps 1. Install the expansion card riser. 2. Follow the procedure listed in the After working inside your system section.
1. Follow the safety guidelines listed in the Safety instructions section. 2. If applicable, reinstall the expansion card into the expansion card riser. Steps 1. Align the expansion card riser latch with the slot on the chassis. 2. Lower the expansion card riser until the expansion card riser is firmly seated in the connector, on the system board. Figure 36. Installing the expansion card riser 1. expansion card riser 2. touch points on the riser 3. slot on the chassis 4.
Removing an expansion card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Related Links Safety instructions Before working inside your system After working inside your system Removing the expansion card riser Installing the expansion card riser Installing an expansion card Installing an expansion card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. expansion card Next steps Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system Removing the expansion card riser Installing the expansion card riser Removing an expansion card Remote management port card (optional) The remote management port card is used for advanced management of the system.
Figure 39. Removing the optional remote management port card 1. remote management port card holder 2. remote management port 3. remote management port card 4. screw (2) 5. remote management port card connector on the system board Next steps 1. Install the expansion card riser. 2. If applicable, connect the required power or data cables to the expansion card(s). 3. Install the cooling shroud. 4.
Installing the optional remote management port card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
3. remote management port card 5. remote management port card connector on the system board 4. screw (2) Next steps 1. If removed, reinstall the PCIe expansion card riser. 2. If disconnected, connect the cables to the expansion card(s). 3. Reinstall the cooling shroud. 4. If required, open the expansion card latch on the cooling shroud to secure the full length expansion card. 5. Follow the procedure listed in the After working inside your system section.
5. If required, remove the PCIe expansion card riser. 6. Remove the cooling shroud. NOTE: If applicable, close the expansion card latch on the cooling shroud to release the full length card. WARNING: The heat sink is hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it. Steps 1. Loosen one of the screws that secure the heat sink to the system board. Allow some time (approximately 30 seconds) for the heat sink to loosen from the processor. 2.
Removing a processor Prerequisites WARNING: The processor is hot to touch for some time after the system has been powered down. Allow the processor to cool before removing it. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 42. Processor shield opening and closing lever sequence 1. socket-release lever 1 3. socket-release lever 2 2. processor 3. Hold the tab on the processor shield and rotate the shield upward and out of the way. 4. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
Figure 43. Removing a processor 1. socket-release lever 1 2. pin–1 corner of the processor 3. processor 4. slot (4) 5. processor shield 6. socket-release lever 2 7. processor socket 8. tab (4) Next steps 1. Install a processor. 2. Install the heat sink. 3. If removed, reinstall the PCIe expansion card riser. 4. If disconnected, reconnect the cables to the expansion card(s). 5. Reinstall the cooling shroud. 6.
Related Links Safety instructions Before working inside your system After working inside your system Removing the cooling shroud Installing the cooling shroud Removing a heat sink Installing a processor Installing the expansion card riser Installing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
b. Install the processor into the socket such that the slots on the processor align with the socket keys. CAUTION: The system uses a ZIF processor socket. Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. c. Close the processor shield. d. Rotate the socket-release lever 1 and lever 2 simultaneously until they are locked into position. Figure 44. Installing a processor 1. socket-release lever 1 2. pin–1 corner of the processor 3.
Related Links Safety instructions Before working inside your system After working inside your system Removing the cooling shroud Installing the cooling shroud Installing a heat sink Removing a processor Installing a heat sink Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 45. Applying thermal grease on the top of the processor 1. processor 3. thermal grease syringe 2. thermal grease 3. Place the heat sink onto the processor. 4. Tighten one of the four screws to secure the heat sink to the system board. 5. Tighten the screw diagonally opposite to the first screw you have tightened. NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink.
Figure 46. Installing the heat sink 1. retention screw (4) 2. heat sink 3. processor socket 4. retention screw slot (4) Next steps 1. If removed, reinstall the PCIe expansion card riser. 2. If disconnected, reconnect the cables to the expansion card(s). 3. If required, open the expansion card latch on the cooling shroud to support the full length expansion card. 4. Follow the procedure listed in the After working inside your system section. 5.
When two identical PSUs are installed, the power supply configuration is redundant (1 + 1). In redundant mode, power is supplied to the system equally from both PSUs to maximize efficiency. When only one PSU is installed, the power supply configuration is non-redundant (1 + 0). Power is supplied to the system only by the single PSU. NOTE: If two PSUs are used, they must be of the same type and have the same maximum output power.
4. Unlatch and lift the optional cable management arm if it interferes with PSU removal. For information about the cable management arm, see the systems rack documentation at Dell.com/ poweredgemanuals. Steps Press the release latch and pull the PSU out of the chassis. Figure 47. Removing a redundant PSU 1. release latch 2. PSU connector 3. PSU 4. power connector 5. PSU handle Next steps Install the PSU. NOTE: If you are removing the PSU permanently, install a PSU blank.
Steps Slide the new PSU into the chassis until the PSU is fully seated and the release latch snaps into place. Figure 48. Installing a redundant PSU 1. release latch 2. PSU cable connector 3. PSU 4. power connector 5. PSU handle Next steps 1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the rack documentation of the system. 2. Connect the power cable to the PSU and plug the cable into a power outlet.
NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable management arm, see the system’s rack documentation. Steps 1. Disconnect all the power cables from the PSU to the system board, hard drives. 2. Remove the screw securing the PSU to the chassis, slide and lift the PSU out of the chassis. Figure 49. Removing a cabled PSU 1. PSU 2. screw 3. P1 cable connector 4. P2 cable connector 5. P3 cable connector 6.
Installing a non-redundant power supply Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Next steps 1. Follow the procedure listed in the After working inside your system section. 2. Connect the power cable to the PSU and plug the cable into a power outlet. Related Links Safety instructions Before working inside your system After working inside your system Removing a cabled power supply unit Removing the power supply unit blank Install the power supply unit (PSU) blank only in the second PSU bay. Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 51. Removing the PSU blank 1. PSU blank 2. PSU bay Next steps Install the PSU or PSU blank. Related Links Safety instructions Installing the power supply unit blank Installing a redundant power supply unit Installing the power supply unit blank Install the power supply unit (PSU) blank only in the second PSU bay. Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 52. Installing the PSU blank 1. PSU blank 2. PSU bay Related Links Safety instructions Removing the power supply unit blank System battery The system battery is used for low-level system functions like powering the real-time clock and storing the computer’s BIOS settings. Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
Steps 1. Locate the battery socket, see the System board connectors section. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 2. Use a plastic scribe to pry out the system battery as shown in the illustration below. Figure 53. Removing the system battery 1. plastic scribe 3. socket 2. positive side of battery 3.
6. While booting, press F2 to enter the System Setup and ensure that the battery is operating properly. 7. Enter the correct time and date in the System Setup Time and Date fields. 8. Exit the System Setup.
Figure 55. Removing the four 3.5-inch hard drive SAS/SATA backplane 116 1. guide (2) 2. hard drive/SSD backplane 3. release tab (2) 4. backplane power cable 5. backplane signal cable 6. SAS_A connector on the backplane 7.
Figure 56. Cabling diagram—Four 3.5-inch (x4) hard drive SAS/SATA backplane 1. SW_RAID_A connector on the system board 2. cable routing latch 3. SAS_A connector on the backplane 4. hard drive backplane 5.
Figure 57. Removing the eight 2.5-inch SAS/SATA backplane 118 1. hard drive/SSD backplane 2. backplane power cable 3. backplane signal cable 4. SAS_A cable connector 5. release tab (2) 6. SAS_B cable connector 7.
Figure 58. Cabling diagram—Eight 2.5-inch SAS/SATA backplane 1. expansion card 2. SAS_ B connector on the expansion card 3. SAS_ A connector on the expansion card 4. cable routing latch 5. SAS_A connector on the backplane 6. SAS_ B connector on the backplane 7. hard drive/SSD backplane 8.
CAUTION: To prevent damage to the control panel flex cable, do not to bend the control panel flex cable after it is inserted into the connector. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1. Use the hooks on the chassis as guides to align the hard drive backplane. 2. Slide down the hard drive backplane until the release tabs snap into place. 3.
Figure 60. Installing the eight 2.5-inch SAS/SATA backplane 1. hard drive/SSD backplane 2. backplane power cable 3. backplane signal cable 4. SAS_A cable connector 5. release tab (2) 6. SAS_B cable connector 7. hard drive/SSD connector (8) Next steps 1. Install the hard drives in their original locations. 2. Follow the procedure listed in the After working inside your system section.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the Phillips #2 screwdriver handy. Steps 1. Using a Phillips #2 screwdriver, remove the screw(s) securing the control panel to the chassis. CAUTION: Do not use excessive force when removing the control panel as it can damage the connectors. 2.
Figure 62. Removing the control panel—eight 2.5-inch hard drive chassis 1. control panel 2. notches (6) Next steps 1. Replace the control panel. 2. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system Installing the control panel Installing the control panel Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Steps Align the locking tabs on the control panel with the notches on the chassis and angle the control panel until it snaps into place. When properly seated, the control panel is flush with the front panel. Figure 63. Installing the control panel—four 3.5-inch hard drive chassis 1. control panel 2. notches (6) Figure 64. Installing the control panel—eight 2.5-inch hard drive chassis 1. control panel 2.
Removing the control panel module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Figure 66. Removing the control panel module—eight hard drive chassis 1. control panel module 3. control panel module connector cable 2. screw (2) Related Links Safety instructions Before working inside your system After working inside your system Installing the control panel module Installing the control panel module Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 67. Installing the control panel module—four hard drive chassis 1. control panel module 3. control panel module connector cable 2. screw (2) Figure 68. Installing the control panel module—eight hard drive chassis 1. control panel module 2.
3. control panel module connector cable Next steps Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system Removing the control panel module Power interposer board The power interposer board (PIB) is a board that connects the redundant power supply units (PSUs) to the system board. The PIB is only supported in systems with redundant PSUs.
Figure 69. Removing the PIB 1. standoffs (2) 2. PIB 3. fan cable connector 4. screw (2) 5. PSU cables to the system board (3) Related Links Safety instructions Before working inside your system After working inside your system Installing the power interposer board Installing the power interposer board Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 70. Installing the PIB 1. standoffs (2) 2. PIB 3. fan cable connector 4. screw (2) 5. power supply cables to the system board (3) Next steps Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system Removing the power interposer board System board A system board (also known as the motherboard) is the main printed circuit board found in systems.
Removing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Figure 71. Screw location on the system board 1.
Figure 72. Removing the system board 1.
Installing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Figure 73. Installing the system board 1. 4. system board Tighten the screws to secure the system board to the chassis.
Figure 74. Screw location on the system board 1. screw (9) Next steps 1. 2. Install / connect the following components: a. the expansion card riser b. heat sink(s) and processors(s) c. processor blank(s) and heat sink blank(s), if installed d. memory modules and memory module blanks e. cooling fans f. cooling shroud g. power supply unit(s) Reconnect all cables to the system board. NOTE: Ensure that the cables inside the system are routed along the chassis wall . 3.
a. Use the Easy Restore feature to restore the service tag. b. Update the BIOS and iDRAC versions.
Troubleshooting your system 7 Safety first — for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7. Steps 1. Disconnect the keyboard and/or mouse cables from the system and reconnect them. 2. If the problem persists, connect the keyboard and/or mouse to another USB port on the system. 3. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.
Next steps If the problem persists, see the Getting help section. Related Links Getting help Troubleshooting a NIC Steps 1. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section for the available diagnostic tests. 2. Restart the system and check for any system messages pertaining to the NIC controller. 3. Check the appropriate indicator on the NIC connector: • If the link indicator does not glow, the cable connected might be disengaged.
• Hard drives • Hard drive backplane • USB memory key • Hard drive tray • Cooling shroud • Expansion card risers (if installed) • Expansion cards • Cooling fan assembly (if installed) • Cooling fans • Memory modules • Processor(s) and heat sink(s) 4. • System board Let the system dry thoroughly for at least 24 hours. 5. Reinstall the components you removed in step 3 except the expansion cards. 6. Install the system cover. 7. Turn on the system and attached peripherals.
Troubleshooting a damaged system Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
Troubleshooting the system battery Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Power supply unit problems 1. Ensure that no loose connections exist. For example, loose power cables. 2. Ensure that the power supply unit (PSU) handle or LED indicates that the PSU is working properly. For more information about PSU indicators, see the Power indicator codes section. 3. If you have recently upgraded your system, ensure that the PSU has enough power to support the new system. 4. If you have a redundant PSU configuration, ensure that both the PSUs are of the same type and wattage.
1. Select iDRAC Settings → Thermal, and set a higher fan speed from the fan speed offset or minimum fan speed. From RACADM commands: 1. Run the command racadm help system.thermalsettings For more information, see the Integrated Dell Remote Access User’s Guide at Dell.com/idracmanuals. Troubleshooting cooling fans Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Steps 1. If the system is operational, run the appropriate system diagnostic test. See the Using system diagnostics section for the available diagnostic tests. If the diagnostic tests indicate a fault, follow the corrective actions provided by the diagnostic tests. 2. If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least for 10 seconds, and then reconnect the system to the power source. 3.
Troubleshooting a hard drive Prerequisites CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files on the hard drive. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
5. Ensure that each expansion card is firmly seated in its connector. 6. Install the system cover. 7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 8. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9. Remove the system cover. 10. Remove all expansion cards installed in the system. 11. Install the system cover. 12.
7. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 8. Remove the system cover. 9. Remove all expansion cards installed in the system. 10. Install the system cover. 11. Run the appropriate diagnostic test. See the Using system diagnostics section. If the tests fail, see the Getting help section. 12. For each expansion card you removed in step 8, perform the following steps: a.
Using system diagnostics 8 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Menu Description Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
Jumpers and connectors 9 This topic provides specific information about the system jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
Steps 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. 3. Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4. 4. Install the system cover. The existing passwords are not disabled (erased) until the system boots with the jumper on pins 2 and 4. However, before you assign a new system and/or setup password, you must move the jumper back to pins 4 and 6.
System board connectors Figure 75. System board jumpers and connectors Table 34.
Item Connector Description 12 FAN4 Cooling fan 4 connector 13 CPU1 Processor socket 1 14 FAN3 Cooling fan 3 connector 15 PWR_CONN_B (P2) CPU1 power connector 16 A8, A4, A7, A3 DIMMS for CPU1 channels 2 and 3 17 FAN2 Cooling fan 2 connector 18 BP_SIG Backplane signal connector 19 HDD_PWR Hard drive power connector 20 SYS_PWR_CONN(P1) 24-pin power connector 21 FP_USB Front-panel USB connector 22 SATA_CDROM SATA connector CDROM 23 PIB_CONN Power interposer board signal con
Getting help 10 Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer-service issues: 1. Go to Dell.com/support. 2.
