Dell DR6000 Systems Owner's Manual Regulatory Model: E14S Series Regulatory Type: E14S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved.
Contents 1 About Your System....................................................................................................7 Front-Panel Features And Indicators.................................................................................................... 7 Diagnostic Indicators............................................................................................................................ 8 Hard-Drive Indicator Patterns...................................................................
Inside The System............................................................................................................................... 29 Front Bezel (Optional).........................................................................................................................30 Removing The Front Bezel........................................................................................................... 30 Installing The Front Bezel.........................................................
Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3......................................... 55 Removing An Expansion Card From The Expansion-Card Riser 1.............................................. 55 Installing An Expansion Card Into The Expansion-Card Riser 1.................................................. 56 Removing Expansion-Card Risers.................................................................................................57 Installing Expansion-Card Risers..................
Troubleshooting A Wet System.......................................................................................................... 87 Troubleshooting A Damaged System.................................................................................................87 Troubleshooting The System Battery.................................................................................................88 Troubleshooting Power Supplies..............................................................................
1 About Your System Front-Panel Features And Indicators The following topic describes the front-panel features and indicators of the Dell DR6000 system. Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Connector Icon Description 1 Diagnostic indicators The diagnostic indicators light up to display error status. 2 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.
Item Indicator, Button, or Connector 4 NMI button Icon Description The NMI button is used to troubleshoot software and device driver errors when running certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 5 Hard drives There are up to twelve 3.5-inch hot-swappable hard drives.
Hard-drive indicator Condition The indicator blinks amber if a hard drive experiences an error. Corrective Action 1. See the System Event Log to determine the hard drive that has an error. 2. Run the appropriate Online Diagnostics test. 3. Restart system and run embedded diagnostics (ePSA). 4. If the hard drives are configured in a RAID array, restart the system and enter the host adapter configuration utility program.
Memory indicator Condition Corrective Action The indicator blinks amber if a memory error occurs. See the system event log or system messages for the location of the failed memory. Reinstall the memory device. If the problem persists, see Getting Help. PCIe indicator Condition Corrective Action The indicator blinks amber if a PCIe card experiences an error. Restart the system. Update any required drivers for the PCIe card. Reinstall the card. If the problem persists, see Getting Help.
Drive-Status Indicator Pattern (RAID Only) Condition NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.
Item Indicator, Button, or Connector Icon Description • To reset iDRAC (if not disabled in F2 iDRAC setup), press and hold the button for more than 15 seconds. 2 System identification connector Connects the optional system status indicator assembly through the optional cable management arm. 3 iDRAC7 Enterprise port Dedicated management port. NOTE: The port is available for use only if the iDRAC7 Enterprise license is installed on your system.
Figure 4. NIC Indicator 1. link indicator 2. activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is Network data is being sent or received.
Power Indicator Pattern Condition Flashing amber Indicates a problem with the power supply. CAUTION: When correcting a power supply mismatch, replace only the power supply with the flashing indicator. Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to a Low Output configuration or vice versa, you must power down the system.
Using The System Setup And Boot Manager 2 NOTE: BIOS Boot Manager is the only supported boot mode. System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Enters the System Setup. Opens the Dell Lifecycle Controller 2 (LC2).
Entering System Setup 1. Turn on or restart your system. 2. Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding To Error Messages If an error message is displayed while the system is booting, make a note of the message. For more information, see System Error Messages.
Menu Item Description System BIOS Used to view and configure BIOS settings. iDRAC Settings Used to view and configure iDRAC settings. Device Settings Used to view and configure device settings. System BIOS Screen NOTE: The options for System Setup may vary based on the system configuration. NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable.
Menu Item Description System Manufacturer Contact Information Displays the contact information of the system manufacturer. Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system. System Memory Type Displays the type of memory installed in the system. System Memory Speed Displays the system memory speed. System Memory Voltage Displays the system memory voltage. Video Memory Displays the amount of video memory.
Menu Item Description QPI Speed Allows you to set the QuickPath Interconnect (QPI) data rate settings. By default, the QPI Speed option is set to Maximum data rate. NOTE: QPI Speed displays only when both the processors are installed. Alternate RTID (Requestor Transaction ID) Setting Allows you to allocate more RTIDs to the remote socket, increasing cache performance between the sockets or work in normal mode for NUMA.
Menu Item Description Level 2 Cache Displays the total L2 cache. Level 3 Cache Displays the total L3 cache. Number of Cores Displays the number of cores per processor. Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. By default, the Boot Mode option is set to BIOS.
Menu Item Description Integrated Network Card 1 Allows you to enable or disable the integrated network card 1. By default, the Integrated Network Card 1 option is set to Enabled. OS Watchdog Timer Allows you to enable or disable the OS watchdog timer. When this field is enabled, the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system. By default, the OS Watchdog Timer option is set to Disabled.
Menu Item Description attempt fails and the value must not be changed. By default, the Failsafe Baud Rate option is set to 11520. Remote Terminal Type Allows you to set the remote console terminal type. By default, the Remote Terminal Type option is set to VT 100/VT 220. Redirection After Boot Allows you to enable or disable to the BIOS console redirection when the operating system is loaded. By default, the Redirection After Boot option is set to Enabled.
Menu Item Description Memory Operating Allows you to set the DIMM voltage selection. When set to Auto, the system Voltage automatically sets the system voltage to the optimal setting based on the DIMM capacity and the number of DIMMs installed. By default, the Memory Operating Voltage option is set to Auto. Collaborative CPU Performance Control When set to Enabled, the CPU power management is controlled by the OS DBPM and the System DBPM (DAPC). By default, the option is set to Disabled.
Menu Item Description Power Button Allows you to enable or disable the power button on the front of the system. By default, the Power Button option is set to Enabled. NMI Button Allows you to enable or disable the NMI button on the front of the system. By default, the NMI Button option is set to Disabled. AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system. By default, the AC Power Recovery option is set to Last.
CAUTION: Anyone can access the data stored on your system if the system is running and unattended. NOTE: Your system is shipped with the system and setup password feature disabled. Assigning A System Password And/Or Setup Password NOTE: The password jumper enables or disables the System Password and Setup Password features. For more information on the password jumper settings, see System Board Jumper Settings.
To delete or change the existing System and/or Setup password: 1. To enter System Setup, press immediately after a power-on or reboot. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System BIOS screen, select System Security and press . The System Security screen is displayed. 4. In the System Security screen, verify that Password Status is Unlocked. 5.
• You cannot disable or change an existing system password. NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes. Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field. Down arrow Moves to the next field. Allows you to type in a value in the selected field (if applicable) or follow the link in the field.
NOTE: Certain platform configurations may not support the full set of features provided by the Lifecycle Controller. For more information about setting up the Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Lifecycle Controller documentation at dell.com/support/ manuals. iDRAC Settings Utility The iDRAC Settings utility is an interface to set up and configure the iDRAC parameters using UEFI.
Installing System Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Inside The System CAUTION: Many repairs may only be done by a certified service technician.
Figure 6. Inside the System 1. 3. 5. 7. 9. 11. 13. cooling-fan assembly cooling shroud hard drives (back) (2) network daughter card expansion-card riser 1 heat sink for processor 2 cooling fans (6) 2. 4. 6. 8. 10. 12. cable securing bracket hard-drive backplane (back) expansion-card riser 3 expansion-card riser 2 heat sink for processor 1 DIMMs (24) Front Bezel (Optional) Removing The Front Bezel 1. Unlock the keylock at the left end of the bezel. 2. Lift the release latch next to the keylock. 3.
Figure 7. Removing and Installing the Front Bezel 1. 3. release latch front bezel 2. 4. keylock locking hook Installing The Front Bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Opening And Closing The System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
4. Grasp the cover on both sides, and carefully lift the cover away from the system. Figure 8. Opening and Closing the System 1. 3. system cover latch release lock 2. latch Closing The System 1. Lift the latch on the cover. 2. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. 3. Push down the latch to move the cover into the closed position. 4.
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the system. 3. If installed, remove the full-length PCIe card. 4. Hold the touch points and lift the shroud away from the system. Figure 9. Removing and Installing the Cooling Shroud 1.
System Memory Your system supports DDR3 registered DIMMs (RDIMMs) and meets the DDR3 and DDR3L voltage specifications. NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Figure 10.
General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for best performance: • x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-Specific Guidelines. • Up to two quad-rank RDIMMs and up to three dual- or single-rank RDIMMs can be populated per channel.
Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the data from this rank is copied to the spare rank and the failed rank is disabled.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
6. If a memory module or a memory-module blank is installed in the socket, remove it. NOTE: Retain removed memory-module blank(s) for future use. Figure 12. Removing The Memory Module 1. memory module/memory-module blank 7. Install the cooling shroud. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
5. If a memory module or a memory-module blank is installed in the socket, remove it. NOTE: Retain removed memory-module blank(s) for future use. 6. Align the memory-module's edge connector with the alignment key of the memory-module socket, and insert the memory module in the socket. NOTE: The memory-module socket has an alignment key that allows you to install the memory module in the socket in only one orientation.
Hard Drives All hard drives connect to the system board through the hard-drive backplane. Hard drives are supplied in hot-swappable hard-drive carriers that fit in the hard-drive slots. CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap hard drive removal and insertion.
Removing A 3.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. 1. If installed, remove the front bezel. 2. Grasp the front of the hard-drive blank, press the release button and slide the blank out until it is free of the hard-drive slot. Figure 15. Removing and Installing a 3.5 Inch Hard-Drive Blank 1. hard-drive blank 2. release button Installing A 3.5 Inch Hard-Drive Blank 1. If installed, remove the front bezel. 2.
Figure 16. Removing and Installing a Hot-Swap Hard Drive 1. 3. release button hard-drive carrier handle 2. hard drive Installing A Hot-Swap Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing A Hard Drive From A Hard-Drive Carrier 1. Remove the screws from the slide rails on the hard-drive carrier. 2. Lift the hard drive out of the hard-drive carrier. Figure 17. Removing and Installing a Hard Drive Into a Hard-Drive Carrier 1. 3. hard-drive carrier screws (4) 2. hard drive Installing A Hard Drive Into A Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician.
NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly. Removing A Cooling Fan WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. CAUTION: Many repairs may only be done by a certified service technician.
Installing A Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Open the system. 2.
4. Lift the cooling-fan assembly out of the chassis. Figure 19. Removing and Installing the Cooling-Fan Assembly 1. 3. 5. cooling-fan assembly blue release levers (2) cooling-fan connectors (6) 2. 4. cooling fans (6) guide pins (2) Installing The Cooling-Fan Assembly CAUTION: Many repairs may only be done by a certified service technician.
Internal USB Memory Key (Optional) An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage device. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup. To boot from the USB memory key, configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup.
PCIe Card Holder Removing The PCIe Card Holder CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Installing The PCIe Card Holder CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: Do not use your system without the PCIe card holder installed.
4. To close the PCIe card holder latch, rotate the latch clockwise until it locks. NOTE: Before installing a full-length PCIe card, the PCIe card holder latch must be closed. When the full-length PCIe card is installed, open the PCIe card holder latch. Before removing the full-length PCIe card, you must close the PCIe card holder latch. Figure 22. Opening and Closing the PCIe Card Holder Latch 1. 3. PCIe card holder PCIe card holder latch 2. tab 5. Close the system. 6.
6. Lift the cable retention bracket out of the chassis. Figure 23. Removing and Installing the Cable Retention Bracket 1. 3. alignment pins (2) cable retention bracket 2. tab Installing The Cable Retention Bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
The following PCI Express Generation 3 expansion cards are supported: Table 2.
6. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 7. Close the system. 8.
Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
8. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 9. Reinstall the expansion-card riser. 10. Close the system. 11.
NOTE: The expansion-card riser 1 can be used only when both the processors are installed. 1. Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 3. Open the system. 4. Remove the expansion-card riser. 5. Press tab A and rotate the latch clockwise. 6. Press tab B and rotate the latch down. 7.
3. Holding the touch points, lift the expansion-card riser from the riser connector on the system board. Figure 26. Removing and Installing the Expansion Card Riser 1 1. 3. 5. expansion-card riser 1 cage riser guide-back (right) expansion-card riser 1 connector 2. 4. 6. expansion-card riser 1 riser guide-back (left) riser guide (front) Figure 27. Identifying Connectors on the Expansion Card Riser 1 1. 3. 58 expansion-card slot 1 expansion-card slot 3 2.
Figure 28. Removing and Installing the Expansion Card Riser 2 1. 3. expansion-card riser 2 expansion-card riser 2 connector 2. 4. riser guide (back) riser guide (front) Figure 29. Identifying Connectors on the Expansion Card Riser 2 1. 3. chassis intrusion switch expansion-card slot 5 2.
Figure 30. Removing and Installing the Expansion Card Riser 3 1. 3. riser guide (front) expansion-card riser 3 connector 2. 4. expansion-card riser 3 riser guide (back) Figure 31. Identifying Connectors on the Expansion Card Riser 3 1. expansion-card slot 6 2. expansion-card slot 7 4. If applicable, remove or install an expansion card on the riser. 5. Replace the expansion-card riser. 6. Close the system. 7.
Installing Expansion-Card Risers CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 32. Removing and Installing the Integrated Storage Controller Card 1. 3. storage connector on the system board storage-controller card holder 2. 4. storage controller card release levers (2) Installing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician.
10. Close the system. 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Network Daughter Card Removing The Network Daughter Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing The Network Daughter Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
4. Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5. Using a #2 Phillips screwdriver, loosen one of the heat-sink retention sockets.
9. Similarly, position your thumb firmly over the processor socket-release lever near the lock icon and release the lever from the locked position by pushing down and out from under the tab. Rotate the lever 90 degrees upward. Figure 35. Processor Shield Opening and Closing Lever Sequence 1. 3. 5. close-lock symbol processor open-lock symbol 2. 4. processor socket-release lever processor socket-release lever 10. Rotate the processor shield upward and out of the way.
11. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTE: If you are permanently removing a processor, you must install a processor/DIMM blank in the vacant socket to ensure proper system cooling. The processor/DIMM blank covers the vacant sockets for the DIMMs and the processor. Figure 36. Removing and Installing a Processor 1. 3. 5. 7. processor socket-release lever processor socket-release lever processor socket keys (4) 2. 4. 6.
NOTE: If you are installing a single processor, it must be installed in socket CPU1. 1. Before upgrading your system, download the latest system BIOS version from support.dell.com and follow the instructions included in the compressed download file to install the update on your system. NOTE: You can update the system BIOS using the Lifecycle Controller. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
Power Supplies Your system supports two 1100 W power supply modules. When two identical power supplies are installed, the power supply configuration is redundant (1 + 1). In redundant mode, power is supplied to the system equally from both power supplies to maximize efficiency. NOTE: If two power supplies are used, they must be of the same type and have the same maximum output power.
NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal. For information about the cable management arm, see the system’s rack documentation. 1. Disconnect the power cable from the power source and the power supply you intend to remove and remove the cables from the strap. 2. Press the release latch and slide the power supply out of the chassis. Figure 37. Removing and Installing an AC Power Supply 1. 3. connector release latch 2. 4.
4. Connect the power cable to the power supply and plug the cable into a power outlet. CAUTION: When connecting the power cable, secure the cable with the strap. NOTE: When installing, hot-swapping, or hot-adding a new power supply, allow several seconds for the system to recognize the power supply and determine its status. The powersupply status indicator turns green to signify that the power supply is functioning properly.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Hard-Drive Backplane The DR6000 system supports a 3.5 inch (x12) SAS backplane and a 2.5 inch (x2) SAS backplane (back). Removing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
8. Press the release tabs and slide the backplane upward. Figure 40. Removing and Installing the 3.5 Inch (x12) SAS Backplane 1. 3. 5. 7. 9. 11. 74 release tabs (2) left control panel cable power cable A SAS cables (3) front I/O cable x12 hard-drive backplane 2. 4. 6. 8. 10. 12.
Figure 41. Cabling Diagram—3.5 Inch (x12) SAS Backplane 1. 3. 5. cable retention bracket integrated storage controller card SAS backplane 2. 4. system board SAS connector on the system board Installing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing The Hard-Drive Backplane (Back) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
6. Lift the backplane to remove it from the chassis. Figure 42. Removing and Installing the Optional 2.5 Inch (x2) Hard-Drive Backplane 1. 3. 5. 7. pass-through I2C cable sideband cable SAS connectors (2) release pin 2. 4. 6.
Figure 43. Cabling Diagram—Optional 2.5 Inch (x2) Hard-Drive Backplane (back) 1. 3. 5. 7. PCIe card holder system board SAS connector on the system board x12 or x24 hard-drive backplane 2. 4. 6. hard-drive backplane (back) integrated storage controller card cable retention bracket Installing The Hard-Drive Backplane (Back) CAUTION: Many repairs may only be done by a certified service technician.
6. Reconnect all the cables to the backplane. 7. Install both the hard drives in their original location. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. I/O Panel Removing The I/O Panel CAUTION: Many repairs may only be done by a certified service technician.
7. Pull out the I/O panel cable through the channel on the chassis. Figure 44. Removing and Installing the I/O Panel 1. 3. 5. I/O panel cable Torx screws (3) chassis 2. 4. hard-drive backplane I/O panel Installing The I/O Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
9. Tighten the three Torx screws to secure the I/O panel to the chassis. NOTE: You must route the cable properly to prevent it from being pinched or crimped. 10. Close the system. 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12. If applicable, install the front bezel. System Board Removing The System Board CAUTION: Many repairs may only be done by a certified service technician.
5. Disconnect the mini SAS cable from the system board: a) Push the mini SAS cable connector to slide it further into the connector (J_SASX8) on the system board. b) Press down and hold the metal tab on the mini SAS cable connector. c) Pull the mini SAS cable out of the connector on the system board. 6. a. mini SAS cable connector c. connector on the system board b. metal tab Disconnect all cables from the system board.
7. Grasp the system-board holder, lift the blue release pin and slide the system board toward the front of the system. Figure 45. Removing and Installing the System Board 1. 3. system board release pin 2. 4. system-board holder support bracket (present on certain systems only) WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. 8.
Installing The System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Unpack the new system board assembly. 2.
Troubleshooting Your System 4 Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
6. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system. 7. Power down all attached USB devices and disconnect them from the system. 8. Reboot the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access.
Troubleshooting A Wet System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
3. Ensure that the following components are properly installed: – Cooling shroud – Expansion-card risers (if present) – Expansion cards – Power supply(s) – Cooling-fan assembly (if present) – Cooling fans – Processor(s) and heat sink(s) – Memory modules – Hard-drive carriers – Hard-drive backplane 4. Ensure that all cables are properly connected. 5. Close the system. 6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help.
NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply and to determine if it is working properly. If the problem persists, see Getting Help. Troubleshooting Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
4. Enter the System Setup and check the system memory setting. Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 12. 5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6. Open the system. 7. Check the memory channels and ensure that they are populated correctly. 8. Reseat the memory modules in their sockets. 9. Close the system. 10.
Troubleshooting A Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can erase data stored on the hard drive.
9. Open the system. 10. Remove all expansion cards installed in the system. 11. Close the system. 12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help. 14. For each expansion card you removed in step 10, perform the following steps: a.
Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Run the appropriate diagnostics test.
Using System Diagnostics 5 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Menu Description Results Displays the results of all tests that are executed. System Health Provides the current overview of the system performance. Event Log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at dell.com/support/manuals.
Jumpers And Connectors 6 System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 4. System Board Jumper Settings Jumper PWRD_EN Setting (default) Description The password feature is enabled (pins 4–6). The password feature is disabled (pins 2–4). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot (pins 1–3).
System Board Connectors Figure 46.
Item Connector Description 12 J_VIDEO_REAR Video connector 13 J_COM1 Serial connector 14 J_IDRAC_RJ45 iDRAC7 connector 15 J_CYC System identification connector 16 CYC_ID System identification button 17 J_RISER_2A Riser 2 connector 18 J_RISER_1A Riser 1 connector 19 J_RISER_2B Riser 2 connector 20 J_RISER_1B Riser 1 connector 21 J_STORAGE Integrated storage controller card connector 22 J_SASX8 Mini SAS connector 23 J_USB_INT Internal USB connector 24 J_SAS_PCH SAS con
Item Connector Description 44 J_BP_SIG1 Backplane signal connector 1 45 J_BP_SIG0 Backplane signal connector 0 Disabling A Forgotten Password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Many repairs may only be done by a certified service technician.
Technical Specifications 7 Processor Processor type Two Intel Xeon processor E5-2670 product family Power AC Power Supply (per power supply) Wattage 1100 W Heat dissipation 4100 BTU/hr (maximum) NOTE: Heat dissipation is calculated using the power supply wattage rating. Voltage 100–240 V AC, autoranging, 50/60 Hz NOTE: This system is also designed to be connected to IT power systems with a phase to phase voltage not exceeding 230 V.
Memory Architecture 800 MT/s, 1066 MT/s, 1333 MT/s or 1600 MT/s DDR3 registered Error Correcting Code (ECC) DIMMs Support for advanced ECC or memory optimized operation Memory module sockets Twenty-four 240-pin Memory module capacities 8 GB dual ranked RDIMMs RAM 32 GB with two processors Drives Hard drives Up to twelve 3.5 inch, internal, hot-swappable, Nearline SAS drives, and two optional 2.5 inch back-accessible SAS, Nearline SAS hard drives in hard-drive slots 0 through 11 and 12 through 13.
Expanded Operating Temperature NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD and in the System Event Log. < 10% of annual operating hours 5 °C to 40 °C at 5% to 85% RH with 26 °C dew point. NOTE: Outside the standard operating temperature (10 °C to 35 °C), the system can operate down to 5 °C or up to 40 °C for a maximum of 10% of its annual operating hours.
Environmental Temperature Ranges (for altitude less than 950 m or 3117 ft) 10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on the equipment. Humidity Percentage Range 10% to 80% Relative Humidity with 26 °C (78.8 °F) maximum dew point. Relative Humidity Storage 5% to 95% RH with 33 °C (91 °F) maximum dew point. Atmosphere must be non-condensing at all times. Maximum Vibration Operating 0.26 Grms at 5 Hz to 350 Hz (all operation orientations). Storage 1.
Environmental Air Filtration NOTE: Applies to data center environments only. Air filtration requirements do not apply to IT equipment designed to be used outside a data center, in environments such as an office or factory floor. Conductive Dust NOTE: Applies to data center and non-data center environments. Corrosive Dust NOTE: Applies to data center and non-data center environments. Data center air filtration as defined by ISO Class 8 per ISO 14644-1 with a 95% upper confidence limit.
8 System Messages System Error Messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
Error Code ASR0001 ASR0002 ASR0003 BAT0002 BAT0017 CPU0000 108 Message Information Details The operating system or an application failed to communicate within the time-out period. Action Check the operating system, application, hardware, and system event log for exception events. Message The watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The system was reset.
Error Code CPU0001 CPU0005 CPU0010 CPU0023 CPU0204 Message Information Details System Event Log and Operating System Logs may indicate that the exception is external to the processor. Action Review System Event Log and Operating System Logs. If the issue persists, see Getting Help. Message CPU has a thermal trip (over-temperature) event. Details The processor temperature increased beyond the operational range. Action Review the logs for fan failures.
Error Code Message Information Action CPU0701 Ensure the processor is seated correctly. 3. Reapply input power and turn on the system. 4. If the issue persists, see Getting Help. Details System event log and operating system logs may indicate that the exception is external to the processor. 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4.
Error Code Message Information 5. CPU0704 Message CPU machine check error detected. Details System event log and operating system logs may indicate that the exception is external to the processor. Action FAN0000 FAN0001 FAN1201 HWC1001 HWC2003 If the issue persists, see Getting Help. 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn off the system and remove input power for one minute. 3.
Error Code HWC2005 MEM0000 MEM0001 MEM0007 MEM0701 MEM0702 112 Message Information Action Check if the cable is present, then reinstall or reconnect. Message The system board cable is not connected, or is improperly connected. Details The cable may be necessary for proper operation. System functionality may be degraded. Action Check if the cable is present, then reinstall or reconnect. Message Persistent correctable memory errors detected on a memory device at location(s) .
Error Code MEM1205 MEM1208 MEM8000 PCI1302 PCI1304 PCI1308 Message Information Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help. Message Memory mirror redundancy is lost. Check memory device at location(s) . Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration.
Error Code PCI1320 PCI1342 PCI1348 PCI1360 PDR0001 114 Message Information Details System performance may be degraded, PCI device may fail to operate, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A bus fatal error was detected on a component at bus devicefunction . Details System performance may be degraded, or system may fail to operate.
Error Code PDR1016 PST0128 PST0129 PSU0001 PSU0002 PSU0003 PSU0006 Message Information Message Drive is removed from disk drive bay . Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, see Getting Help. Message No memory is detected. Details System BIOS was unable to detect memory in the system. Action Re-seat the memory modules. If the issue persists, see Getting Help.
Error Code PSU0016 Message Information Action Install matched power supplies and review proper configuration in this manual. Message Power supply is absent. Details The power supply has been removed or has failed. Action PSU0031 PSU0032 PSU0033 PSU0034 Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage. 3. If the issue persists, see Getting Help. Message Cannot communicate with power supply .
Error Code Message Information 3. PSU0035 PSU0036 Message An over voltage fault detected on power supply . Action Check input power or reinstall the power supply. If the issue persists, see Getting Help. Message An over current fault detected on power supply . Details This failure may be the result of an electrical issue with cables or subsystem components in the system. Action PSU0037 PSU0076 PSU1201 PSU1204 If the issue persists, see Getting Help. 1.
Error Code PWR1004 PWR1005 PWR1006 RFM1008 RFM1014 RFM1201 118 Message Information Action Check the event log for power supply failures. Review system configuration and power consumption. Message The system performance degraded because power capacity has changed. Details The system may power down or operate in a performance degraded state. Action Check the event log for power supply failures. Review system configuration and power consumption and upgrade or install power supplies accordingly.
Error Code RFM2001 RFM2002 RFM2004 RFM2006 SEC0031 SEC0033 SEL0006 Message Information Message Internal Dual SD Module is absent. Details The SD card module is not detected or not installed. Action If unintended, reinstall the SD module. Message Internal Dual SD Module is offline. Details The SD card module is installed but may be improperly installed or configured incorrectly. Action Reinstall the SD module. Message Failure detected on Internal Dual SD Module .
Error Code SEL0008 SEL0012 SEL1204 TMP0118 TMP0119 TMP0120 120 Message Information Message Log is full. Details When the event log is full, additional events are not written to the log. Older events may be overwritten and lost. This message may also appear if the user disabled event logging. Action Backup and clear log. Message Could not create or initialize the system event log. Details If the system event log fails to initialize, platform status and failure events are not captured.
Error Code TMP0121 VLT0204 Message Information Message The system inlet temperature is greater than the upper critical threshold. Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures. Message The system board voltage is outside of the allowable range. Details System hardware detected an over voltage or under voltage condition.
Getting Help 9 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit dell.com/support 2. Select your support category. 3.
Documentation Feedback If you have feedback for this document, write to documentation_feedback@dell.com. Alternatively, you can click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to send your feedback.
