Dell™ Dimension™ 3100/E310 Owner’s Manual Service Tag CD or DVD activity light CD or DVD eject button FlexBay for optional floppy drive or Media Card Reader USB 2.0 connectors (2) headphone connector 1 2 3 4 hard drive activity light diagnostic lights power button cover latch release power connector sound-card connectors USB 2.0 connectors (4) network adapter card slots for PCI (2), PCI Express x1 (1) Model DCSM w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Contents Finding Information 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up and Using Your Computer Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring Your Computer for RAID Using the Intel Matrix Storage Manager . . . . . . . . . . . . . . . . . . . . . . . Hyper-Threading . 2 . . . . . . . 28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Solving Problems Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Battery Problems . Drive Problems .
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 . . . . . . . . . . . . . . . . . . . . . . Advanced Troubleshooting Diagnostic Lights. Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drive Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 77 78 78 79 . . . . . . . . . . . . . . . . . . . . . .
System Setup Options . Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing Forgotten Passwords. 104 107 . . . . . . . . . . . . . . . . . . . . . . . . 109 Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Computer, Keyboard, and Monitor Mouse . . . . . . . . . . . . . . . Floppy Drive . . . . . . .
Contents
Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • • • Dell™ Product Information Guide Warranty information Terms and Conditions (U.S.
What Are You Looking For? Find It Here • Service Tag and Express Service Code • Microsoft Windows License Label Service Tag and Microsoft® Windows® License These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support.
What Are You Looking For? Find It Here • How to use Windows XP • How to work with programs and files • How to personalize my desktop Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen.
Finding Information
Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers • Connect the printer to the computer • Load paper and install the toner or ink cartridge • Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable.
USB connector on computer USB printer cable USB connector on printer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: • Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.
Setting Up Your Internet Connection To set up an AOL or MSN connection: 1 Save and close any open files, and exit any open programs. 2 Double-click the MSN Explorer or AOL icon on the Microsoft® Windows® desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs.
Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 Press the eject button on the front of the drive. 2 Place the disc, label side up, in the center of the tray. 3 Press the eject button or gently push in the tray. To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer.
Eject Go to the next track A DVD player includes the following basic buttons: Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available). Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click Change the screen resolution. 4 In the Display Properties window, click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels.
3 To copy the CD or DVD: • If you have one CD or DVD drive, ensure that the settings are correct and click the Disc Copy button. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive. When prompted, insert a blank CD or DVD into the drive and click OK. • If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click the Disc Copy button.
Media Type Read Write Rewritable DVD-R DL Maybe No No DVD-RAM Maybe No No Helpful Tips • Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic DigitalMedia and open a DigitalMedia project. • Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. • You cannot create audio DVDs with Sonic DigitalMedia.
For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 89. Memory Stick (MS/MS Pro) xD-Picture Card and SmartMedia (SMC) CompactFlash Type I and II (CF I/II) and MicroDrive Card SecureDigital Card (SD)/ MultiMediaCard (MMC) To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the connector.
2 Connect the other end of the network cable to a network device. network adapter connector network device network adapter connector on computer network cable Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard.
Standby Mode Standby mode conserves power by turning off the display and the hard drive after a time-out. When the computer exits from standby mode, it returns to the operating state it was in before it entered standby mode. To set standby mode to automatically activate after a defined period of inactivity: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options.
3 Under or pick a Control Panel icon, click Power Options. 4 Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab. Power Schemes Tab Each standard power setting is called a scheme. If you want to select one of the standard Windows schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The settings for each scheme appear in the fields below the scheme name.
Hibernate Tab The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab. For more information on power management options: 1 Click the Start button and click Help and Support. 2 In the Help and Support window, click Performance and maintenance. 3 In the Performance and maintenance window, click Conserving power on your computer.
serial ATA RAID configured for RAID level 1 segment 1 segment 1 duplicated segment 2 segment 2 duplicated segment 3 segment 3 duplicated segment 4 segment 4 duplicated segment 5 segment 5 duplicated segment 6 segment 6 duplicated hard drive 1 hard drive 2 If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A replacement drive can then be rebuilt using the data from the surviving drive.
4 Press the left- and right-arrow keys to highlight RAID On, press , and then press . NOTE: For more information about RAID options, see "System Setup Options" on page 104. 5 Press the left- and right-arrow keys to highlight Save/Exit, and press to exit system setup and resume the boot process.
3 Use the up- and down-arrow keys to highlight the RAID volume you want to delete, and press . 4 Press to confirm the deletion of the RAID volume. 5 Press to exit the Intel RAID Option ROM utility.
2 Right-click the Volume icon of the RAID volume you want to delete, and select Delete Volume. 3 On the Delete RAID Volume Wizard screen, click Next. 4 Highlight the RAID volume you want to delete in the Available box, click the right-arrow button to move the highlighted RAID volume into the Selected box, and then click Next. 5 Click Finish to delete the volume. Migrating to a RAID Level 1 Configuration 1 Set your computer to RAID-enabled mode (see page 26).
Hyper-Threading NOTE: Not all processors support hyper-threading technology. Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft® Windows® XP Service Pack 1 (SP1) or later operating system because Windows XP is optimized to take advantage of Hyper-Threading technology.
Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem.
TE S T T H E D R I V E — • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 110. CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities" on page 54. R U N T H E D E L L D I A G N O S T I C S — See page 51.
Hard drive problems RUN CHECK DISK — 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click Check Now. 6 Click Scan for and attempt recovery of bad sectors. 7 Click Start. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S — 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly.
N O T E N O U G H M E M O R Y O R R E S O U R C E S . C L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first. O P E R A T I N G S YS T E M N O T F O U N D — Contact Dell (see page 114).
Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CHECK THE KEYBOARD CABLE — • Ensure that the keyboard cable is firmly connected to the computer. • Shut down the computer (see page 57), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. • Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
A program stops responding END THE PROGRAM — 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see page 67) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see page 67). • Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Memory" on page 65. • Run the Dell Diagnostics (see page 51).
Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network port or device.
I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Reseat the power cable into both the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.
CHECK THE PRINTER CABLE CONNECTIONS — • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a Printer" on page 13). TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S — 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
R E I N S T A L L T H E S O U N D D R I V E R — See "Reinstalling Drivers" on page 53. R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities" on page 54. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into the headphone connector (see page 59).
If the screen is difficult to read C H E C K T H E M O N I T O R S E T T I N G S — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
Solving Problems
Advanced Troubleshooting Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Your computer has four lights labeled "1," "2," "3," and "4" on the front panel to help you troubleshoot problems (see page 59). When the computer starts normally, the lights flash. After the computer starts successfully, all four lights turn off.
Light Pattern Problem Description Suggested Resolution A possible graphics failure has occurred. If the problem persists, contact Dell for technical assistance. A possible floppy drive or hard drive failure has Reseat all power and data cables and restart occurred. the computer. 48 A possible USB failure has occurred. Reinstall all USB devices, check cable connections, and then restart the computer. No memory modules are detected.
Light Pattern Problem Description A possible expansion card failure has occurred. Suggested Resolution 1 Determine whether a conflict exists by removing a card and restarting the computer (see "Cards" on page 69). 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3 Repeat this process for each card.
Light Pattern Problem Description Suggested Resolution During normal operation, all of the diagnostic If the system does not start, plug the lights turn on and then turn off before the computer into a working electrical outlet. Also system starts. see "Power Problems" in your Owner’s Manual. If all four diagnostic lights stay on and the power button remains amber, a possible processor power or connection error has occurred.
Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. If you experience a problem with your computer, perform the checks in "Solving Problems" (see page 31) and run the Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell™ computers. 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press immediately.
3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device.
Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Windows XP 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.
Manually Reinstalling Drivers 1 After copying the required driver files to your hard drive, click the Start button and right-click My Computer. 2 Click Properties. 3 Click the Hardware tab and click Device Manager. 4 Double-click the type of device for which you are installing the driver. 5 Double-click the name of the device for which you are installing the driver. 6 Click the Driver tab and click Update Driver. 7 Click Install from a list or specific location (Advanced) and click Next.
Using Microsoft® Windows® XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. NOTICE: Make regular backups of your data files.
Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next.
5 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 6 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7 Click Next. The System Restore screen appears and the computer restarts.
Advanced Troubleshooting
Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" (see page 57) and "Before Working Inside Your Computer" (see page 58). • You have read the safety information in your Dell™ Product Information Guide.
Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
Front View of the Computer 1 11 2 10 9 3 4 8 7 5 6 1 cover latch release Use this latch to remove the cover. See "Removing the Computer Cover" on page 62. 2 CD/DVD activity light The drive light is on when the computer reads data from the CD or DVD drive. 3 CD/DVD eject button Press to eject a disk from the CD or DVD drive. 4 FlexBay drive Can contain an optional floppy drive or optional Media Card Reader.
5 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices (see "System Setup Options" on page 104 for more information on booting to a USB device). It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.
Back View of the Computer 1 2 3 4 5 6 1 power connector Insert the power cable. 2 sound card connectors (3) • Line-in connector — Use the blue line-in connector to attach a record/playback device such as a cassette player, CD player, or VCR. • Line-out connector — Use the green line-out connector to attach headphones and most speakers with integrated amplifiers.
4 network adapter connector To attach your computer to a network or broadband device, connect one end of a network cable to either a network port or your network or broadband device. Connect the other end of the network cable to the network adapter connector on your computer. A click indicates that the network cable has been securely attached. NOTE: Do not plug a telephone cable into the network connector. On computers with a network connector card, use the connector on the card.
cover latch release computer cover back of computer bottom hinges 4 Locate the three hinge tabs on the bottom edge of the computer. 5 Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage points. 6 Release the cover from the hinge tabs and set it aside in a secure location.
Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. power supply CD or DVD drive *floppy drive hard drive bay for optional second hard drive *May not be present on all computers.
System Board Components memory module connectors (1, 2) SATA connectors (SATA-0 and SATA-1) front panel I/O connector processor power connector main power connector IDE drive connector processor and heat sink connector FlexBay USB connector floppy drive connector (FLOPPY) PCI Express x1 card connector fan connector (CPU FAN) clear CMOS jumper (RTCRST) battery socket (BATTERY) password jumper (PSWD) PCI card connectors Memory If your computer only has one memory module installed on the system bo
DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology. If the DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance. See the label on the module to determine the module’s capacity. NOTE: Always install DDR2 memory modules in the order indicated on the system board.
NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly. Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 4 Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module. 5 Replace the computer cover. See "Replacing the Computer Cover" on page 96.
Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
Installing an Expansion Card 1 Follow the procedures in "Before You Begin" on page 57. release tab card retention door alignment bar alignment guide filler bracket 2 Gently push the release tab on the inside of the card retention door to pivot the door open. Because the door is captive, it will remain in the open position. 3 If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 5.
not fully seated card bracket within slot fully seated card alignment guide bracket caught outside of slot alignment bar 7 Before you close the card retention door, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide.
8 Close the card retention door by snapping it into place. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 9 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer.
NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 5 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on. 6 Remove the card’s driver from the operating system. 7 If you removed a sound card: a Enter system setup, select Audio Controller, and then change the setting to On (see page 103).
Removing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 57. sliding plate lever sliding plate drive panel 2 Grasp the sliding plate lever and push it towards the base of the computer until the drive panel snaps open. NOTE: This sliding plate secures and releases the drive panel and helps to secure the drives. 3 Pivot the drive panel outward and lift it from its side hinges. 4 Set the drive panel aside in a secure location.
Removing the Drive-Panel Insert drive-panel insert latch drive panel drive-panel insert 1 Remove the drive panel. 2 Press the drive-panel insert latch inwards to unlatch it from the drive panel. 3 Pivot the drive-panel insert out and away from the drive panel. 4 Set the drive-panel insert aside in a secure location.
Replacing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 57. sliding plate lever sliding plate drive panel 2 Align the drive panel tabs with the side-door hinges. 3 Rotate the drive panel toward the computer until it snaps into place on the front panel. 4 Grasp the sliding plate lever and pull it towards the top of the computer, snapping it into the closed position to secure the drive panel.
CD/DVD drive(s) FlexBay for optional floppy drive or Media Card Reader hard drive bay for second hard drive (optional) Connect CD/DVD drives to the connector labeled "IDE" on the system board. Serial ATA hard drives should be connected to the connectors labeled "SATA0" or "SATA1" on the system board.
Drive Interface Connectors Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector. Keyed connectors ensure that the pin-1 wire in the cable (indicated by the colored stripe along one edge of the IDE cable—serial ATA cables do not use a colored stripe) goes to the pin-1 end of the connector.
Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp the colored pull tab and pull until the connector detaches. When connecting and disconnecting a serial ATA data cable, hold the cable by the black connector at each end. Like IDE connectors, the serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.
Removing a Hard Drive 1 Follow the procedures in "Before You Begin" on page 57. 2 Disconnect the power and hard-drive cables from the drive. serial ATA data cable power cable 3 Press in the blue tabs on each side of the drive towards each other and slide the drive up and out of the computer.
Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. 2 Check the documentation for the drive to verify that it is configured for your computer. NOTE: If your replacement hard drive does not have the plastic guide bracket attached, remove the bracket from the old drive by unsnapping it from the drive. Snap the bracket onto the new drive. drive bracket rails (2) 3 Gently slide the drive into place until you hear a click or feel the drive securely installed.
NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. Adding a Second Hard Drive (optional) CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive" on page 85. Removing a Floppy Drive 1 Follow the procedures in "Before You Begin" on page 57. 2 Remove the drive panel (see page 74).
3 Disconnect the power and data cables from the back of the floppy drive. 4 Grasp the sliding plate lever and push it towards the base of the computer; then, hold it in place while you slide the drive from the computer.
Installing a Floppy Drive NOTE: In the event that the replacement or new floppy drive does not have the shoulder screws, use the screws located within the drive panel insert. drive screws (4) 1 Follow the procedures in "Before You Begin" on page 57. 2 Remove the drive panel (see page 74).
power cable data cable 7 Check all cable connections and fold cables out of the way, to avoid blocking the fan and cooling vents. 8 Replace the drive panel (see page 76). 9 Replace the computer cover (see page 96). NOTICE: To connect a network cable, first plug the cable in to the network port or device, and then plug it in to the computer. 10 Connect your computer and devices to their electrical outlets, and turn them on.
Media Card Reader For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 20. Removing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
3 Disconnect the USB cable on the back of the Media Card Reader from the FlexBay USB connector on the system board (see page 65) and route the cable through the clip on the shroud. sliding plate lever sliding plate Media Card Reader 4 Grasp the sliding plate lever and push it towards the base of the computer; then, hold it in place while you slide the Media Card Reader from the computer. 5 Replace the drive panel (see page 76). 6 Replace the computer cover (see page 96).
Installing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 57.
FlexBay cable Media Card Reader 7 Route the USB cable through the cable routing clip. 8 Replace the computer cover (see page 96). CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.
Removing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 57. 2 Remove the drive panel (see page 74). 3 Disconnect the power and data cables from the back of the CD/DVD drive.
4 Grasp the sliding plate lever and push it towards the base of the computer; then, hold it in place while you slide the CD/DVD drive from the computer. sliding plate lever sliding plate CD/DVD drive Installing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 57. 2 If you are installing a new CD/DVD drive rather than replacing a CD/DVD drive, remove the drive-panel insert (see page 75).
3 Gently slide the drive into place until you hear a click or feel the CD/DVD drive securely installed.
4 Connect the power and data cables to the drive. data cable power cable 5 Check all cable connections, and fold cables out of the way to avoid blocking the fan and cooling vents. 6 Replace the computer cover (see page 96). 7 Replace the drive panel (see page 76). NOTICE: To connect a network cable, first plug the cable in to the network port or device, and then plug it in to the computer. 8 Connect your computer and devices to their electrical outlets, and turn them on.
Battery Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. A coin-cell battery maintains computer configuration, date, and time information.
5 Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place. battery battery socket 6 Replace the computer cover (see page 96). NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. 8 Enter system setup (see page 103) and restore the settings you recorded in step 1. 9 Properly dispose of the old battery.
6 Ensure that the cover is seated correctly before setting the computer upright. NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on.
98 Removing and Installing Parts
Appendix Specifications Processor Processor type Intel® Pentium® 4 with Hyper-Threading technology NOTE: Not all Pentium 4 processors support Hyper-Threading technology.
Video Type Integrated Audio Type HDA 2 Expansion Bus Bus type Bus speed PCI 2.3 PCI Express x1 PCI: 33 MHz PCI Express: 500 MB/s bidirectional speed PCI connectors two connector size 120 pins connector data width (maximum) 32 bits PCI Express connector one x1 connector size 36 pins connector data width (maximum) 1 PCI Express lane Drives Externally accessible: one 3.5-inch drive bay (FlexBay) two 5.
Connectors External connectors: Video 15-hole connector Network adapter RJ45 connector USB two front-panel and four back-panel USB 2.0-compliant connectors Audio three connectors for line-in, line-out, and microphone; one frontpanel connector for headphones System board connectors: Primary IDE drive 40-pin connector on PCI local bus Serial ATA two 7-pin connectors FlexBay Drive USB 10-pin header for optional floppy drive or optional Media Card Reader (3.
Power DC power supply: Wattage Heat dissipation 230 W 785 BTU/hr NOTE: Heat dissipation is calculated based upon the power supply wattage rating. Voltage (see the safety instructions manual selection power supply — 90 to 135 V and 180 to 265 V at located in the Product Information 50/60 Hz Guide for important voltage setting information) Backup battery 3-V CR2032 lithium coin cell Physical Height 41.4 cm (16.3 inches) Width 18.8 cm (7.4 inches) Depth 45.7 cm (18.0 inches) Weight 12.7 kg (28 lb.
Environmental (continued) Altitude: Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.
Options List — This field appears on the left side of the system setup window. The field is a scrollable list containing features that define the configuration of your computer, including installed hardware, power conservation, and security features. Option Field — This field contains information about each option. In this field you can view your current settings and make changes to your settings. Use the right and left arrow keys to highlight an option. Press to make that selection active.
Memory Info Indicates amount of installed memory, memory speed, channel mode (dual or single), and type of memory installed. Date/Time Displays current date and time settings. Boot Sequence The computer attempts to boot from the sequence of devices specified in this list. NOTE: If you insert a boot device and restart the computer, this option appears in the system setup menu. To boot from a USB memory device, select the USB device and move it so it becomes the first device in the list.
Performance HyperThreading If your computer’s processor supports Hyper-Threading, this option appears in the Options List. Hard Drive Acoustics • Bypass (default) — Your computer does not test or change the current acoustics mode setting. • Quiet — The hard drive operates at its most quiet setting. • Suggested — The hard drive operates at the level suggested by the drive manufacturer. • Performance — The hard drive operates at its maximum speed.
Remote Wake Up This option allows the computer to power up when a NIC or Remote Wakeup-capable modem receives a wake up signal. On is the default setting. On w/ Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence. NOTE: Normally, the system can be powered up remotely from suspend mode, hibernate mode, or when powered off. When Low Power Mode (in the Power Management menu) is enabled, the computer can only be powered up remotely from Suspend.
• USB Flash Device — Insert the memory device into a USB port and restart the computer. When F12 = Boot Menu appears in the upper-right corner of the screen, press . The BIOS detects the device and adds the USB flash option to the boot menu. NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the device documentation.
Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 57. RTCRST PSWD 2 Locate the 3-pin password jumper (PSWD) on the system board (see page 65), and attach the jumper plug to pins 2 and 3 to clear the password. NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2. 3 Close the computer cover (see page 96).
NOTICE: To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer. 11 Connect your computer and devices to electrical outlets, and turn them on. Clearing CMOS Settings CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 57.
Mouse If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse: 1 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball. 2 Wipe the ball with a clean, lint-free cloth. 3 Blow carefully into the ball cage to dislodge dust and lint. 4 If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol. 5 Recenter the rollers in their channels if they are misaligned.
Dell Technical Support Policy (U.S. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware.
Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation.
FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Product name: Dell Dimension 3100/E310 Model number: DCSM Company name: Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: us_latin_services@dell.com Country Code: 54 E-mail for desktop and portable computers: la-techsupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Brunei Customer Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Service (Penang, Malaysia) 604 633 4949 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only 1850 200 722 City Code: 1 Technical Support for all other Dell computers 1850 543 543 U.K. Technical Support (dial within U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Nicaragua General Support 001-800-220-1006 Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Singapore (Singapore) Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 Uruguay 130 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
132 Appendix
Index A audio.
134 Index documentation (continued) Product Information Guide, 9 regulatory, 9 safety, 9 warranty, 9 drive panel, 60, 73 removing, 74 replacing, 76 drive-panel insert removing, 75 replacing, 75 drivers about, 51 identifying, 52 drives, 76 hard drive, 79 installing CD/DVD, 92 installing floppy, 85 installing hard drive, 81 problems, 31 removing CD/DVD, 91 removing floppy, 83 removing hard drive, 80 second hard drive, 82 serial ATA, 79 DVD drive problems, 32 DVDs, 18 playing, 16 ergonomics information, 9
memory DDR2 overview, 66 installation guidelines, 66 installing, 67 problems, 38 removing, 68 type supported, 65 messages error, 34 microphone connector, 61 Microsoft Windows label, 10 modem problems, 33 monitor blank, 44 hard to read, 45 motherboard.
136 Index R S specifications (continued) drives, 100 environmental, 102 expansion bus, 100 memory, 99 physical, 102 power, 102 processor, 99 technical, 99 video, 100 safety instructions, 9 standby mode, 23 SATA.
Windows XP (continued) reinstalling, 54 scanner, 43 System Restore, 53-54 wizards Files and Settings Transfer Wizard, 30 Network Setup Wizard, 22 Program Compatibility Wizard, 37 Index 137
138 Index 138 Index