Dell S5840cdn Laser Printer User's Guide July 2017 Trademarks Information in this document is subject to change without notice. © 2016 Dell, Inc. All rights reserved. Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.
Contents 2 Contents Safety information........................................................................................ 5 Conventions.......................................................................................................................................................... 5 Learning about the printer...........................................................................8 Finding information about the printer........................................................................
Contents 3 Configuring confidential jobs......................................................................................................................... 24 Printing held jobs...............................................................................................................................................24 Printing a font sample list................................................................................................................................
Contents 4 Contacting technical support......................................................................................................................... 89 Upgrading and migrating........................................................................... 91 Hardware.............................................................................................................................................................. 91 Software.................................................................
Safety information 5 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
Safety information 6 CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Safety information 7 This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions. This product may produce small amounts of ozone during normal operation, and may be equipped with a filter designed to limit ozone concentrations to levels well below the recommended exposure limits.
Learning about the printer 8 Learning about the printer Finding information about the printer What are you looking for? Find it here Help to set up and use the printer: • • • • • • • Accessing printer reports Accessing the Embedded Web Server Installing optional accessories Dell instructional videos Finding the service tag Routine printer maintenance Troubleshooting Initial setup instructions: • Connecting the printer • Installing the printer software Additional setup and instructions for using the
Learning about the printer What are you looking for? 9 Find it here The latest supplemental information, updates, and technical www.dell.com/support/printers support: Notes: • Documentation • Support contact information for your country or • Driver downloads region is found on the support Web site. • Product upgrades • Documentation came with the printer and is • Service call and repair information available on the Software CD.
Learning about the printer 10 Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Learning about the printer 11 Printer configurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, contact the place where you purchased the printer. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Learning about the printer 12 CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Learning about the printer 13 Using the control panel Use the To • View the printer messages and supply status. • Set up and operate the printer. 1 Display 2 Home button Go to the home screen. 3 Keypad Enter numbers or symbols in an input field. 4 Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. • Set the printer to Sleep or Hibernate mode. • Wake the printer from Sleep or Hibernate mode.
Learning about the printer 14 Power button light Printer status Off The printer is off, ready, or processing data. Solid amber The printer is in sleep mode. Blinking amber The printer is in hibernate mode. Using the home screen When the printer is turned on, the display shows the home screen. Use the home screen buttons and icons to initiate an action. Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Learning about the printer 15 These settings may also appear on the home screen Touch To Bookmarks Access bookmarks. App Profiles Access application profiles. Lock Device Prevent users from accessing any printer functions from the home screen. Printing a menu settings page From the home screen, touch Settings > Reports > Menu Settings Page.
Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly.
Loading paper and specialty media 17 Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: 1 From the home screen, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source 2 Set the size and type of the specialty media.
Loading paper and specialty media 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side faceup. Notes: • • • • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. For two‑sided printing, load letterhead facedown with the header toward the back of the tray. Do not slide paper into the tray. Make sure that the stack height is below the maximum paper fill indicator. Overfilling may cause paper jams. 5 Insert the tray.
Loading paper and specialty media 19 Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer first. • Load envelopes with the flap side up and against the right side of the paper guide. Load European envelopes with the flap entering the printer first.
Loading paper and specialty media 20 Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. 5 From the Paper Menu in the control panel, set the paper size and type to match the paper loaded in the tray. Linking trays 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Printing 21 Printing Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. 1 With a document open, click File > Print. 2 If necessary, adjust the settings. 3 Send the print job. Printing forms 1 From the home screen, navigate to: Forms and Favorites > select form > Print 2 If necessary, configure the print settings. 3 Send the print job.
Printing 22 3 Send the print job. To print another document, touch USB Drive. Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device. Loss of data or a malfunction can occur. Supported flash drives and file types Flash drives Notes: – The printer supports high‑speed USB flash drives with full‑speed standard. – USB flash drives must support the File Allocation Table (FAT) system.
Printing 23 • .tiff or .tif • .png Printing from a mobile device using Mopria Print Service Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It allows you to print directly to any Mopria‑certified printer. Note: Before printing, make sure that the Mopria Print Service is enabled. 1 From the home screen of your mobile device, launch a compatible application. 2 Tap Print, and then select the printer. 3 Send the print job.
Printing 24 Configuring confidential jobs 1 From the home screen, touch Settings > Security > Confidential Print Setup. 2 Configure the settings. Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Expiration Set the amount of time before confidential jobs are automatically deleted from the printer memory.
Printing Canceling a print job From the printer control panel 1 From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen. 2 Select the job to cancel. From the computer 1 Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. 2 Select the job to cancel.
Securing the printer 26 Securing the printer Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Select the Sanitize all information on nonvolatile memory check box, and then touch ERASE.
Securing the printer 27 Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory).
Maintaining the printer 28 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the documentation that came with your access point.
Maintaining the printer 29 Changing port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the configuration. • If the computers are configured to use the network name instead of an IP address, then do not change the configuration. • If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet connection, then disconnect the printer from the Ethernet network.
Maintaining the printer 30 Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Notes: • Perform this task after every few months. • Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Turn off the printer, and then unplug the power cord from the electrical outlet.
Maintaining the printer Replacing parts and supplies Replacing a toner cartridge 1 Open door B. 2 Remove the toner cartridge. 3 Unpack the new toner cartridge. 4 Insert the new toner cartridge. 5 Close door B.
Maintaining the printer Replacing the imaging unit 1 Open door B. 2 Remove the waste toner bottle.
Maintaining the printer 33 3 Remove the imaging kit. 4 Remove the black toner cartridge. 5 Remove the imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.
Maintaining the printer 6 Unpack the new imaging unit. 7 Insert the new imaging unit. 8 Insert the black toner cartridge.
Maintaining the printer 9 Insert the imaging kit. 10 Insert the waste toner bottle. 11 Close door B.
Maintaining the printer Replacing the imaging kit 1 Open door B. 2 Remove the waste toner bottle.
Maintaining the printer 3 Remove the imaging kit. 4 Remove the toner cartridges. 5 Unpack the new imaging kit, and then remove the packing material. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units. 6 Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Maintaining the printer Note: The black imaging unit includes the black developer unit and photoconductor unit. 7 Insert the black imaging unit into the new imaging kit. 8 Insert the toner cartridges.
Maintaining the printer 9 Insert the new imaging kit. 10 Insert the waste toner bottle. 11 Close door B.
Maintaining the printer Replacing the waste toner bottle 1 Open door B. 2 Remove the waste toner bottle. 3 Unpack the new waste toner bottle.
Maintaining the printer 41 4 Insert the new waste toner bottle. 5 Close door B. Replacing the fuser 1 Turn off the printer, and then unplug the power cord from the electrical outlet. 2 Open doors A and D. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Remove the fuser. 4 Unpack the new fuser.
Maintaining the printer 42 5 Insert the new fuser. 6 Close doors D and A. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 8 Reset the fuser maintenance counter. For more information, see “Resetting the maintenance counter” on page 51.
Maintaining the printer 3 Remove the pick roller. 4 Unpack the new pick roller.
Maintaining the printer 44 5 Insert the new pick roller until it clicks into place. 6 Insert the tray. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Maintaining the printer 45 3 Remove the pick roller. 4 Unpack the new pick roller. 5 Insert the new pick roller until it clicks into place. 6 Close the multipurpose feeder. 7 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Maintaining the printer 2 Remove the separator pad. 3 Unpack the new separator pad. 4 Insert the new separator pad until it clicks into place. 5 Insert the tray.
Maintaining the printer Replacing the transfer module 1 Turn off the printer, and then unplug the power cord from the electrical outlet. 2 Open door B. 3 Remove the waste toner bottle.
Maintaining the printer 48 4 Remove the imaging kit. 5 Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Maintaining the printer 6 Remove the transfer module. 7 Unpack the new transfer module, and then remove the packing material. 8 Insert the new transfer module. 9 Close door A.
Maintaining the printer 50 10 Insert the imaging kit. 11 Insert the waste toner bottle. 12 Close door B. 13 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 14 Reset the maintenance counter. For more information, see “Resetting the maintenance counter” on page 51.
Maintaining the printer 51 Resetting the maintenance counter 1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters. 2 Select Fuser Reset or ITM Reset. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Maintaining the printer 52 Saving energy and paper Setting up power saver modes Eco‑Mode 1 From the home screen, touch Settings > Device > Power Management > Eco‑Mode. 2 Select a setting. Sleep mode 1 From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. 2 Enter the number of minutes the printer stays idle before it enters Sleep mode. Hibernate mode 1 From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout.
Maintaining the printer 3 Follow the instructions on the computer screen.
Clearing jams 54 Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration.
Clearing jams 55 • Flex, fan, and align the paper edges before loading. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure that the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations.
Clearing jams Paper jam in trays 1 Pull out the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray.
Clearing jams Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Pull out the tray. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Insert the tray. Paper jam in the standard bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 58 2 Open doors A and D, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Close doors D and A. Paper jam in door A Paper jam in the fuser 1 Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper.
Clearing jams 59 3 Open the fuser access door. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Close door A. Paper jam in the duplex unit 1 Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 2 Open the duplex cover. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the duplex cover and door A.
Troubleshooting 61 Troubleshooting Network connection problems Cannot open Embedded Web Server Action Yes No Step 1 Check if you are using a supported browser: Go to step 2. Install a supported browser. Go to step 3. Type the correct printer IP address in the address field. Go to step 4. Turn on the printer. Go to step 5. Contact your administrator. Go to step 6. Secure the cable connections. • • • • Internet Explorer® version 9 or later Safari version 8.0.
Troubleshooting 62 Action Yes No Step 6 Go to step 7. Contact your administrator. The problem is solved. Contact technical support. Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read flash drive Check if the flash drive is inserted into the front USB port.
Troubleshooting 63 Hardware options problems Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. No Go to step 2. Does the internal option operate correctly? Step 2 Go to step 4. Go to step 3. Print a menu settings page, and then check if the internal option appears in the Installed Features list.
Troubleshooting 64 Internal solutions port does not operate correctly Action Yes No Step 1 Go to step 3. Go to step 2. The problem is solved. Go to step 3. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 Remove, and then install the ISP. For more information, see “Installing an internal solutions port” on page 93. Note: Use a supported ISP.
Troubleshooting 65 Paper feed problems Envelope seals when printing Action 1 Use envelopes that have been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. 2 Resend the print job. Yes No Contact technical support. The problem is solved. Does the envelope seal when printing? Collated printing does not work Action Yes No Step 1 a From the home screen, touch Settings > Print > Layout > Collate. b Set Collate to On. The problem is solved.
Troubleshooting 66 Paper curl Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Contact technical support. The problem is solved. Action Yes No Step 1 a Check if the trays contain paper of the same size and type. The problem is solved. Go to step 2. Move the paper guides in the tray to the correct position for the paper loaded.
Troubleshooting 67 Action Yes No Step 2 a From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. b Set the paper size and type to match the paper loaded in the linked trays. c Print the document. The problem is solved. Contact technical support. Action Yes No Step 1 a Pull out the tray. Go to step 2. The problem is solved. Step 2 Go to step 3. a From the Paper menu on the control panel, check if the printer is detecting the correct paper size.
Troubleshooting 68 Jammed pages are not reprinted Action Yes No 1 From the home screen, touch Settings > Device > Notifications > Jam The problem is solved. Content Recovery. 2 Select On or Auto. Contact technical support. 3 Apply the changes.
Troubleshooting Action 69 Yes Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. the multiple job titles as duplicates. No Go to step 4. For Windows users a Open the Printing Preferences dialog. b From the Print and Hold section, select Keep duplicate documents. c Enter a PIN. d Resend the print job. For Macintosh users a Save and name each job differently. b Send the job individually.
Troubleshooting 70 Action Yes No Step 2 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Go to step 6. The problem is solved. Go to step 7. The problem is solved. Go to step 8. The problem is solved. Notes: • Make sure that the setting matches the paper loaded in the tray.
Troubleshooting 71 Action Yes No Step 8 a Add more printer memory. Contact technical support. The problem is solved. Yes No b Print the document. Is the printer printing slow? Print jobs do not print Action The problem is Step 1 solved. a From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. b Resend the print job. Go to step 2. Is the document printed? The problem is solved. Go to step 3. The problem is solved.
Troubleshooting 72 Print quality is poor Blank or white pages Action Yes No Step 1 a Remove, and then reinstall the imaging unit or imaging kit. Go to step 2. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job.
Troubleshooting 73 Action Yes No Step 2 a Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. The problem is solved. Note: You can also change the settings on the printer control panel. b Resend the print job.
Troubleshooting 74 Ghost images Leading edge A AB BC CD D A B C D ABCD Trailing edge Action Yes No Step 1 a Load the tray with the correct paper type and weight. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact technical support. The problem is solved. b Resend the print job. Do ghost images still appear on prints? Step 2 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog.
Troubleshooting 75 Action Yes No Step 1 a From the Quality menu on the control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Contact technical support. The problem is solved. Does gray background still appear on prints? Step 2 a Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes.
Troubleshooting Action 76 Yes Go to step 3. Step 2 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or from Print dialog. No The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job. Do horizontal dark lines still appear on prints? Step 3 a Load paper from a fresh package. Go to step 4. The problem is solved.
Troubleshooting 77 Action Yes No Step 1 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Go to step 2. The problem is solved. Go to step 3. Step 2 a Load the specified tray or feeder with the recommended paper type. b Resend the print job. The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job.
Troubleshooting Action 78 Yes The problem is Step 1 a Squeeze and slide the paper guides to the correct position for solved. the size of the paper you are loading. b Resend the print job. No Go to step 2. Are the margins correct? Step 2 The problem is a From the Paper menu on the control panel, check if the printer solved. is detecting the correct paper size. b Resend the print job. Go to step 3.
Troubleshooting Action 79 Yes No support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the control panel, select Color Adjust. b Resend the print job. Go to step 2. The problem is solved. Go to step 3. The problem is solved. a Check if the printer supports the fonts that are installed on your Contact technical computer. 1 From the control panel, touch: Settings > Reports > Print > Print Fonts 2 Select PCL Fonts or PS Fonts.
Troubleshooting Action 80 Yes Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. No The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job. Is the print still too light? Step 4 Make sure that the paper has no texture or rough finishes.
Troubleshooting 81 Action Yes No Step 1 a Remove the tray. Go to step 2. The problem is solved. Contact technical support. The problem is solved. b Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. c Squeeze and slide the paper guides to the correct position for the size of the paper you are loading. d Insert the tray. e Resend the print job.
Troubleshooting 82 Solid color or black images Action Yes Contact technical Warning—Potential Damage: Do not expose the imaging unit support. or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. a Remove, and then reinstall the imaging unit or imaging kit. No The problem is solved. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job.
Troubleshooting 83 Action Yes No Step 2 a Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Contact technical support. The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Resend the print job.
Troubleshooting 84 Uneven print density Action Yes Replace the imaging unit or imaging kit, and then resend the print Contact technical support. job. No The problem is solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.
Troubleshooting 85 Vertical white lines Leading edge Trailing edge Action Yes Contact technical Warning—Potential Damage: Do not expose the imaging unit support. or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. a Remove, and then reinstall the imaging unit or imaging kit. No The problem is solved. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. b Resend the print job.
Troubleshooting 86 Action Yes No Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are inserted in the correct ports. • The USB cable with the USB port on the printer Are the cables inserted in the correct ports? • The Ethernet cable with the Ethernet port on the printer Step 6 The problem is Turn off the printer, reinstall the hardware options, and then turn it solved back on. Go to step 7.
Troubleshooting 87 Action Yes No Step 2 a Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. The problem is solved. Go to step 3. The problem is solved. Contact technical support. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Print the document.
Troubleshooting Object type 88 Color conversion tables RGB Image RGB Text • Vivid—Produces brighter, more saturated colors and may be RGB Graphics • sRGB Display—Produces an output that approximates the colors applied to all incoming color formats. displayed on a computer monitor. Black toner usage is optimized for printing photographs. • Display‑True Black—Produces an output that approximates the colors displayed on a computer monitor.
Troubleshooting 89 What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are specific to the type of object being printed (text, graphics, or images). It is also specific to how the color of the object is specified in the software program (RGB or CMYK combinations). To apply a different color conversion table manually, see “Modifying the colors in printed output” on page 87.
Troubleshooting 90 See the label inside the top front cover or at the back of the printer, and then take note of the following: • The printer model • The service tag number or express service code For more information, go to www.dell.com/support.
Upgrading and migrating 91 Upgrading and migrating Hardware Available internal options • Memory card – DDR3 DIMM – Flash memory • Fonts – Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Internal solutions port (ISP) Note: Some options are available only in some printer models. For more information, contact the place where you purchased the printer.
Upgrading and migrating 3 Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. 4 Insert the memory card until it clicks into place.
Upgrading and migrating 93 5 Reattach the access cover. 6 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 3 Unpack the internal solutions port (ISP) kit.
Upgrading and migrating 5 ISP extended cable 4 Install the ISP into its housing.
Upgrading and migrating 5 Attach the housing to the controller board access cover.
Upgrading and migrating 97 6 Connect the ISP extended cable to the ISP connector in the controller board. 7 Reattach the controller board access cover. 8 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 98 Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Upgrading and migrating 4 Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Upgrading and migrating 100 5 Reattach the access cover. 6 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 3 Unpack the hard disk. 4 Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Upgrading and migrating 5 Open door B. 6 Open door C.
Upgrading and migrating 103 7 Secure the hard disk to the printer using the thumbscrews. 8 Close doors C and B. 9 Reattach the controller board access cover. 10 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 104 Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Turn off the printer.
Upgrading and migrating 105 Software Installing the printer software 1 Obtain a copy of the software installer package. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users 1 Open the printers folder.
Upgrading and migrating For one application a From the Embedded Web Server, click Apps > the application that you want > Configure. b Click Export or Import. For multiple applications a From the Embedded Web Server, click Export Configuration or Import Configuration. b Follow the instructions on the screen. Updating firmware Some applications require a minimum device firmware level to operate correctly. For more information on updating the device firmware, contact your Dell representative.
Appendix 107 Appendix Dell Technical Support Policy Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware.
Appendix 108 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 1 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Index 109 Index A adding hardware options print driver 105 adding internal options print driver 105 adjusting the brightness printer display 52 adjusting the brightness of the printer display 52 adjusting toner darkness 87 AirPrint using 23 attaching cables 11 available internal options 91 avoiding paper jams 54 B blank pages 72 C canceling a print job from the computer 25 from the printer control panel 25 cannot open Embedded Web Server 61 card stock loading 19 changing port settings internal solutions
Index 110 I M icons on the home screen showing 16 imaging kit replacing 36 imaging unit replacing 32 importing a configuration file using the Embedded Web Server 105 indicator light printer status 13 installing a memory card 91 installing a printer hard disk 100 installing an internal solutions port 93 installing an optional card 98 installing options printer hard disk 100 installing printer 105 internal options 91 installing 98 memory card 91 internal options, adding print driver 105 internal solutions p
Index print troubleshooting confidential and other held documents do not print 68 envelope seals when printing 65 incorrect margins on prints 77 jammed pages are not reprinted 68 job prints from the wrong tray 86 job prints on the wrong paper 86 paper curl 66 paper frequently jams 67 print jobs do not print 71 slow printing 69 tray linking does not work 66 unable to read flash drive 62 printer basic model 11 fully configured 11 minimum clearances 10 moving 10, 51 selecting a location 10 shipping 51 printer co
Index troubleshooting, print collated printing does not work 65 confidential and other held documents do not print 68 envelope seals when printing 65 incorrect margins on prints 77 jammed pages are not reprinted 68 job prints from the wrong tray 86 job prints on the wrong paper 86 paper curl 66 paper frequently jams 67 print jobs do not print 71 slow printing 69 tray linking does not work 66 troubleshooting, print quality blank pages 72 crooked print 80 dark print 72 ghost images appear on prints 74 gray ba