Product Warranty

CDI Computer Dealers Inc
130 South Town Center Blvd. Markham Ontario L6G 1B8
www.cdicomputers.com
To obtain support with shipping problems, DOA repairs or general technical service, please contact:
CDI Customer Service
Telephone: [phone]
Fax: [phone]
Email: [e-mail]
If a customer service representative is unable to solve your problem remotely, they will provide you
with a RMA (Return Material Authorization) number. Please, follow these steps to return the product
for service:
1. Package the item and clearly identify the RMA number on the outside of the box.
2. Ship the item via courier to:
CDI Computer Dealers Inc
130 South Town Center Blvd
Markham, ON L6G 1B8
Warranty Terms and Conditions:
Warranties commence on the date of the CDI Invoice and cover faulty components, equipment and
service labour. Customer must provide as proof of warranty, either CDI serial number associated with
the faulty product, or invoice number. Warranties do not cover minor cosmetic imperfections and
damages due to wear and tear, consumables, software related issues, defects caused due to
negligence, accident, unreasonable use, modification, tampering, natural disaster or any other causes
not specifically related to defective materials or workmanship. CDI at its option will repair, replace or
credit faulty product. Replacements products will be of the same model/specifications, or similar
ones, if the same not available. Warranties are not valid if the CDI serial number label has been
removed, defaced or altered in any way. CDI is not responsible for software or data losses of any
kind, and specifically for any such losses during transit or while product is being tested or repaired. All
warranty repairs must be returned to CDI.
DOA (Dead on Arrival) special conditions:
DOA, damaged or incomplete shipments must be reported to CDI within 15 DAYS of delivery to the
customer. CDI will replace equipment and cover the cost of returning the product to CDI, using CDI's
courier of choice. CDI will not cover costs if customer elects to return the product using their courier.
Shipping Charges:
In-Bound To CDI - Shipping charges back to CDI are responsibility of the customer except DOA or
damaged items; CDI will not accept C.O.D. or reverse charges shipments. Customer is responsible to
ensure returned product is properly packaged, preferably in its original packaging, and will be
responsible for shipping damage or losses for product being returned to CDI.
Out-Bound To Customer - CDI will pay shipping charges to return all repaired or replaced products
back to the customer with CDI's courier of choice.
IMPORTANT WARRANTY INFORMATION