Dell Chassis Management Controller Firmware for PowerEdge M1000e Troubleshooting Guide Version 1.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Introduction The Dell Chassis Management Controller Firmware Version 4.3 Troubleshooting Guide provides solutions for few issues you may see while using CMC. For additional information, see the Dell Chassis Management Controller Firmware Version 4.3 User’s Guide at dell.com/support/manuals. If the problem persists, contact the Dell Technical Support. Chassis Management Controller Stops Functioning 1.
If the prompt indicates a self test failure, there are no serviceable components on CMC. Then, replace the CMC card. If the prompt indicates Bad Firmware Images, then recover the firmware image: a. At the recover prompt, type recover and then press . The recover reason and available subcommands are displayed. b. Run the following commands to reprogram the flash devices by uploading the firmware update file firmimg.
* CMC Web Interface: Go to Chassis Overview → Logs to view the CMC logs. * RACADM: Use the getsel, getraclog or gettracelog commands. Check if the PSU comes online after this action. To verify, in the CMC Web interface, go to Power Supplies → Properties. The Power Supply Status page is displayed. The Power Status value should be Online for each PSU. If the problem persists, contact Dell Technical Support to replace the PSU. Modular Server in the Chassis Does Not Power On 1.
– 3. RACADM: Use the getsel, getraclog, or gettracelog commands. If the problem persists, reset CMC to factory default settings. NOTE: This command completely erases CMC configuration. Take a backup of the chassis configuration before resetting to factory default settings. You can use this to restore the chassis configuration settings. To reset chassis configuration, run the racadm racresetcfg command. NOTE: Make sure CMC has the latest revision firmware.
* Remote RACADM: Run the following command: racadm -r-u-pgetredundancymode Modular Server in the Chassis is Not Accessible 1. Make sure that the modular server is in powered ON state. To check the modular server condition, log in to CMC Web interface. On the left pane, under Server Overview, click the slot where the modular server is connected. Click Power and verify the power status in the Server Power Management page.
NOTE: Make sure you have the latest CMC firmware and latest BIOS, iDRAC, CPLD, LC and NIC firmware for the modular server. To check the CMC/modular server iDRAC version, from Telnet/SSH run the getversion command or from CMC Web Interface , go to Chassis Overview → Update or Server Overview → Update, and select the modular server slot from left pane.
4. Open a serial/Telnet/SSH text console to CMC, log in, and run the racadm getsysinfo command. Make sure that Power Status is ON. Else, run the following command to power up the chassis: racadm chassisaction -m chassis where is powerup, powerdown, powercycle, nongraceshutdown or reset. NOTE: When power supply redundancy is enabled, a PSU in the chassis is utilized as a spare, ensuring that the failure of any one PSU does not cause the servers or chassis to turn off.
To configure the modular server network settings using RACADM, run the racadm help setniccfg command and follow the examples provided in the output 4. If the problem persists, reset the modular server iDRAC using the Web interface or RACADM interface: – CMC Web interface: Go to Chassis Overview → Troubleshooting → Reset components . In the Reset column, select iDRAC Reset option. NOTE: Do not select the Virtual Reseat option as this option physically reboots the server.
