Dell Canvas 27 User’s Guide Model: Dell Canvas 27 Regulatory model: Z01C
NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
Contents About Your Dell Canvas 27 . . . . . . . . . . . . . . . . . . . . . . . 5 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . 8 Dell Canvas 27 Specifications . . . . . . . . . . . . . . . . . . . . . . 11 Plug-and-Play . . .
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 FCC Notices (U.S. only) and Other Regulatory Information . . . . . . 55 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Setting Up Your Dell Canvas 27 . . . . . . . . . . . . . . . . . . . . . 56 Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . .
About Your Dell Canvas 27 Package Contents Your Dell Canvas 27 ships with the components shown below. Make sure that you have received all the components and contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your Dell Canvas 27. Some features or media may not be available in certain countries.
mini DP to DP cable mini DP to mini DP cable Canvas Pen Nib holder Dial totem Cleaning cloth • Quick Start Guide • Safety,Environmental,and Regulatory Information • Factory Calibration Report 6 │ About Your Dell Canvas 27
Product Features The Dell Canvas 27 features include: • Thin film transistor (TFT), liquid crystal display (LCD), and LED backlight. • 68.47 cm (27-inch) active area display (measured diagonally) 2560 x 1440 (16:9 aspect ratio) resolution, plus full-screen support for lower resolutions. • mini HDMI, USB Type-C and mini DP connector ports. • Optional Video Electronics Standards Association (VESA) mounting bracket and Stand.
Identifying Parts and Controls Front view Label 1 Description Touchscreen button NOTE: The Touchscreen button is set to ‘ON’ by default. You can use the Touchscreen button to turn off the functionality.
Back View Label Description Use 1 Kickstand Provides support to the Dell Canvas screen to place it in a fixed position. 2 Regulatory label Lists the regulatory approvals. 3 Barcode, serial number, and service tag label Refer to this label if you need to contact Dell for technical support. 4 DC power connector To connect the Dell Canvas 27 power cable. 5 mini HDMI connector When a mini HDMI cable is connected it can only be used as a monitor.
Side View Label Description Use 1 Audio Jack (3.5 mm) 2 USB 3.0 Type-C downstream port 3 USB 3.0 Type-A downstream ports WARNING: Excessive sound pressure from earphones or headphones can cause hearing damage or loss. Can be used in these two examples: a. The downstream port USB connector supports USB and charging (BC 1.2) function. b. When using downstream port USB connector then must connect the USB cable from upstream Type-C port to host system.
Dell Canvas 27 Specifications Panel Specifications Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 16:9 Viewable image dimensions Diagonal 68.47 cm (27 inches) Active Area Horizontal 598.74 mm (23.57 inches) Vertical 337.66 mm (13.29 inches) Area 202170.5 mm2 (313.36 inches2) Pixel pitch 0.2331 mm x 0.
EMR pen Technology Electro-magnetic Resonance Active Area 1 mm larger than Display AA on each side Resolution 0.01 mm (2540 ppi) Coordinate Accuracy ±0.4 mm (see Note 1 and 2) Coordinate Deviation When Tilting ±0.
OS Compatibility OS Canvas Hardware Canvas Software Support Fully validated and Windows 10 Creators Fully validated and supported, but not WHQL Fully supported supported Update submitted Tech Support Windows 10 - Pre Validated, but not WHQL provided, will Not validated submitted recommend latest Creators Update Win 10 Validated, but not WHQL Windows 8 (all flavors) Not validated No Tech Support submitted Validated, but not WHQL Windows 7 (all flavors) Not validated No Tech Support submitted Linux / Ubuntu
Specification of Bluetooth module BlueSlim2 Main Chipset: BlueCore® CSR8510A10 Operating Frequency (Transmit) 2402-2480 MHz Operating Frequency (Receive) 2402-2480 MHz Basic Data Rate: 1Mbps (GFSK) Type of Modulation Enhanced Data Rate: 2Mbps (DQPSK); 3Mbps (8-DPSK) Bluetooth Low Energy: 1Mbps (GFSK) Basic Data Rate: 1MHz Channel Spacing Enhanced Data Rate: 1MHz Bluetooth Low Energy: 2MHz Basic Data Rate: 2.81 dBm RF Output Power (EIRP) Enhanced Data Rate: 0.58 dBm Bluetooth Low Energy: 3.
Resolution Specifications Horizontal scan range 30 kHz to 88 kHz Vertical scan range 50 Hz to 75 Hz Maximum preset resolution 2560 x 1440 at 60 Hz Video display capabilities (Type-C DP Alt mode, mini DP & mini HDMI playback) 480p, 576p, 720p, 1080i, 1080p Preset Display Modes Display Mode Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (Horizontal/ Vertical) 720 x 400 31.5 70.0 28.3 -/+ VESA, 640 x 480 31.5 60.0 25.2 -/- VESA, 640 x 480 37.5 75.
Electrical Specifications Video input signals Digital video signal for each differential line Per differential line at 100 ohm impedance mini HDMI/mini DP/USB Type-C signal input support AC/DC adapter: Input voltage/ frequency/ current Output voltage/current Inrush current 100-240V AC / 50 or 60 Hz ± 3 Hz / 1.8A (maximum) Brand Dell Manufacturer Delta Model DA130PM130 Dell Chicony HA130PM130 Output: 19.5V DC / 6.67 A (130 W Max.) 115/230V: 140 A (Max.
Environmental Characteristics Compliant Standards RoHS Compliant Temperature Operating Non-operating Humidity Operating Non-operating Altitude Operating Non-operating Thermal dissipation yes 0 °C to 40 °C (32 °F to 104 °F) –20 °C to 60 °C (–4 °F to 140 °F) 10% to 80% (non-condensing) 5% to 90% (non-condensing) 5,000 m (16,404 ft) (maximum) 12,192 m (40,000 ft) (maximum) 168.9 BTU/hour (maximum) 163.
Power Management Modes If you have VESA’s DPM-compliant video card or software installed in your PC, the Dell Canvas 27 can automatically reduce its power consumption when not in use. This is referred to as power save mode*. If the computer detects input from the keyboard, mouse, or other input devices, the Dell Canvas 27 automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature.
Pin Assignments mini DP connector Pin number 20-pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 (n) 4 CONFIG1 5 ML3 (p) 6 CONFIG2 7 GND 8 GND 9 ML2 (n) 10 ML0 (n) 11 ML2 (p) 12 ML0 (p) 13 GND 14 GND 15 ML1 (n) 16 AUX (p) 17 ML1 (p) 18 AUX (n) 19 GND 20 DP_PWR About Your Dell Canvas 27 │ 19
mini HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS Data2 Shield 2 TMDS Data 2+ 3 TMDS Data 2- 4 TMDS Data 1 Shield 5 TMDS Data 1+ 6 TMDS Data 1- 7 TMDS Data 0 Shield 8 TMDS Data 0+ 9 TMDS Data 0- 10 TMDS Clock Shield 11 TMDS Clock+ 12 TMDS Clock- 13 DDC/CEC Ground 14 CEC 15 SCL 16 SDA 17 Reserved 18 +5 V Power 19 Hot Plug Detect 20 │ About Your Dell Canvas 27
USB 3.
USB 3.
Plug-and-Play 1. Turn on the Dell Canvas 27 and wait for the Canvas screen to be displayed. 2. The Windows 10 screen appears. 3. The Canvas Connect Windows Store application downloads in the background. Please wait until the Canvas Connect application appears in the Recently Added list or search for “Canvas Connect” in your Start Menu. Launch the Canvas Connect application.
4. Click “Yes” on the “Get Canvas Software” banner on the home page of the Canvas Connect application to download the Canvas Installer. Users are redirected to the Canvas Installer support page and they can “Download” the Installer to get their Canvas software bundle. The Canvas Installer application helps the user get all the new software, drivers, and firmware. Updates to these components are also delivered via the Canvas Installer as and when they are available.
Setting Up the Dell Canvas 27 Removing the IO cover CAUTION: Place Dell Canvas 27 on a flat, clean, and soft surface to avoid scratching the display panel. To remove the IO cover: • The mylar or the protective cover should not be removed while placing face down. • • Open the kickstand. Open the IO cover as shown above.
Connecting Your Dell Canvas 27 WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. To connect your Dell Canvas 27 to the computer: 1. Turn off your computer. 2. Connect the USB Type-C cable from your Dell Canvas 27 to the host computer. 3. Connect the mini HDMI to HDMI or mini DP to mini DP or mini DP to DP cable from your Dell Canvas 27 to the computer. 4. Switch on your Dell Canvas 27.
Connecting the USB Type-C to Type-C cable Connecting power to the Dell Canvas 27 Connecting power adapter to wall socket and powering on Setting Up the Dell Canvas 27 │ 27
Organizing Your Cables After attaching all necessary cables to your Dell Canvas 27 and the host computer, (see Connecting Your Dell Canvas 27 for cable attachment) organize all cables as shown above.
Stand (Optional) • Use a Phillips crosshead screwdriver to tighten screws to Dell Canvas 27. • Remove the BarLock • Follow the direction of the arrow and press the riser latch to open the stand. • Follow the arrow-printing indicator ( ) on the Dell Canvas 27 back cover to place the Dell Canvas 27 on the Stand. NOTE: Ensure to place the Dell Canvas 27 screen and the Stand in an angle slightly less than 90 degrees to avoid the system falling forward before it is secured.
│ Setting Up the Dell Canvas 27 • Plug in the cables into Dell Canvas 27. • Close the FlipStand. • Ensure the two screws are firmly fixed to the screw holes and that the stand and Canvas fit together. • Replace the Clearwater Display IO cover. • Slide the latch on either side of stand’s back.
VESA wall mounting (Optional) NOTE: Use M4 x 8 mm screws to connect the monitor to the wall-mounting kit. Wall mount Dell Canvas 27 using VESA-compatible wall mount kit (75 x 75 mm / 100 x 100mm / 200 x 200 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the Dell Canvas 27 on a soft cloth or cushion on a stable, flat table. 2. Attaching the VESA (optional purchase): a, Place the VESA mount on the back of Dell Canvas 27.
Operating the Dell Canvas 27 Turning on the Dell Canvas 27 Press the power button to turn on the Dell Canvas 27. The white LED indicates the Dell Canvas 27 is On and fully functional. A glowing white LED indicates DPMS Power Save Mode. Using the On Screen Display (OSD) button Press the OSD button located next to the power button to enable the OSD input. An OSD shows the numeric values of the characteristics as they change when you select these icons.
The following table describes the front panel icons: Front‑Panel icon Description 1 Touch this icon to choose from a list of preset color modes. Shortcut key: Preset Modes 2 Touch this icon to choose from a list of Input Source. Shortcut key: Input Source 3 Touch menu icon to launch the on-screen display (OSD) and select the OSD menu. Menu 4 See Accessing the Menu System. Touch this icon to exit the OSD main menu.
Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: Any changes you make using the OSD menu are automatically saved if you move to another OSD menu, exit the OSD menu, or wait for the OSD menu to disappear. 1. Touch the icon to launch the OSD menu and display the main menu. 2. You can touch screen to select the desired menu. 3. Touch the and icons to select the desired parameter. 4. Touch the icon to exit the OSD main menu.
Icon Menu and Description Submenus Brightness/ Contrast Brightness Use this menu to activate Brightness/Contrast adjustment. Brightness adjusts the luminance of the backlight (minimum 0; maximum 100). Contrast Touch the icon to increase brightness. Touch the icon to decrease brightness. NOTE: Manual adjustment of Brightness is disabled when Dynamic Contrast is switched on. Adjust the Brightness first, and then adjust Contrast only if further adjustment is necessary.
Icon Menu and Description Submenus mDP Select mDP input when you are using the mDP (mini DisplayPort) connector. mini-HDMI Select the mini HDMI input when you are using the mini-HDMI connector. Select Auto Select, the Dell Canvas 27 scans for available input sources. Auto Select Reset Input Source Color Preset Modes Resets your Dell Canvas 27’s Input Source settings to the factory defaults. Use the Color menu to adjust the color setting mode.
Icon Menu and Description Submenus • ComfortView: Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes. NOTE: To reduce the risk of eye strain and neck/arm/back/ shoulders pain from using the display for long periods of time, we suggest you to : • Set the screen about 20 to 28 inches (50-70 cm) from your eyes. • Blink frequently to moisten or rewet your eyes when working with the display.
Icon Menu and Description Submenus • Custom Color: Allows you to manually adjust the color settings. Touch the and icons to adjust the Red, Green, and Blue values and create your own preset color mode. Select the Gain, Offset, Hue, Saturation. –– Gain: Select it to adjust input RGB signal gain level (default value are 100). –– Offset: Select it to adjust RGB black-level offset value (default value are 50) to control your Dell Canvas 27 base color.
Icon Menu and Description Submenus Input Color Format Allows you to set the video input mode to: • RGB: Select this option if your Dell Canvas 27 is connected to a computer (or DVD player) using the mini HDMI to HDMI, mini DP-mini DP or mini DP-DP cable. • YPbPr: Select this option if your DVD player supports only YPbPr output. Gamma Hue Allows you to set the display Gamma according to your system. Use or to adjust the hue from 0 to 100.
Icon Menu and Description Submenus Display Use the Display menu to adjust image. Aspect Ratio Adjust the image ratio to Wide 16:9, Auto Resize,4:3, or 1:1. Monitor Sleep After Timeout: Dell Canvas 27 goes into sleep after Sleep timeout. Sharpness Never: Dell Canvas 27 never goes into sleep. Makes the image look sharper or softer. Use Dynamic Contrast Uniformity Compensation or to adjust the sharpness from ‘0’ to ‘100’.
Icon Menu and Description Submenus Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Set the OSD display to one of eight languages. (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese). Transparency Select this option to change the menu transparency by using and (min. 0 / max. 100).
Icon Menu and Description Submenus Personalize USB Reset Personalization Select from Preset Modes, Brightness/Contrast, Input Source or Aspect Ratio and set as shortcut key. Allows you to enable or disable USB downstream ports charger function during Dell Canvas 27 standby mode. NOTE: USB ON/OFF under standby mode is only available when the USB Type-C upstream cable is unplugged. This option will be greyed out when the USB Type-C upstream cable is plugged in.
Icon Menu and Description Submenus Other Display Info Select this option to adjust the OSD settings, such as the DDC/CI, LCD conditioning, and so on. Displays the Dell Canvas 27’s current settings. Bluetooth Select Enable to turn on this feature. NOTE: Canvas Bluetooth cannot be used if the connected system has an active Bluetooth module (Only 1 Bluetooth device can be supported by the OS). Audio source Allows you to set the audio source from the mini-HDMI / mDP or USB.
Icon Menu and Description Submenus LCD Conditioning Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. Select Enable to start the process. Reset Others Restores other settings, such as DDC/CI, to factory defaults. Factory Reset Restores all OSD settings to the factory defaults. NOTE: Dell Canvas 27 has a built-in feature to automatically calibrate the brightness to compensate for LED aging.
When the Dell Canvas 27 does not support a particular resolution mode, you can see the following message: This means that the Dell Canvas 27 cannot synchronize with the signal that it is receiving from the computer. See Dell Canvas 27 Specifications for the Horizontal and Vertical frequency ranges addressable by Dell Canvas 27. Recommended mode is 2560 x 1440.
If either mini DP, mini HDMI, USB Type-C input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. or or See Troubleshooting for more information.
Display, Pen, and Touch Settings Display Settings: 1. Open Display Settings. a. Start > Settings > System > Display 2. Click on Identify to show the display number associated with each display icon. 3. Click to select a display icon and arrange the icons to match your actual physical arrangement of displays. 4. Click to select the display icon representing Dell Canvas. 5. Select the dropdown list under Multiple Displays. 6. Select Extend these displays. 7.
Audio Playback Devices: Windows automatically switches audio output to HDMI or DP devices when they are connected regardless of whether or not they have speakers. If you audio output was switched to Dell Canvas when you connect it, you can manually switch the audio output back to the device of your choice. 1. Type audio in the search field on the taskbar. 2. Select Manage audio devices from the search results. This will open the Sound control panel. 3.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. If user does not have access to Internet, they will not get the full plug and-play experinece. Windows 10 Enterprise users may not have access to the Windows Store if their IT department has blocked access. If users are unable to access the store, they can download the software directly from the drivers and downloads page for Dell Canvas on dell.com.
or 7. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. 8. Turn off your Dell Canvas 27 and reconnect the video cable; then turn on both your computer and the Dell Canvas 27. If your Dell Canvas 27 screen remains blank after you use the previous procedure, check your video controller and computer, because your Dell Canvas 27 is functioning properly.
Built-in Diagnostics Your Dell Canvas 27 has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your Dell Canvas 27, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the Dell Canvas 27 is in self-test mode. To run the built-in diagnostics: 1. Make sure that the screen is clean (no dust particles on the surface of the screen). 2.
Common Problems The following table contains general information about common problems you might encounter and the possible solutions: Common Symptoms No Video/Power LED off No Video/Power LED on Missing Pixels Stuck-on Pixels Brightness Problems Safety Related Issues Intermittent Problems What You Experience No picture Possible Solutions • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully.
Common Symptoms What You Experience Possible Solutions Missing Color Picture missing color Wrong Color Picture color not good Image retention from a static image left on the Dell Canvas 27 for a long period of time Faint shadow from the static image displayed appears on the screen • Perform Dell Canvas 27 self-test. • Ensure that the video cable connecting the Dell Canvas 27 to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector.
Specific What You Symptoms Experience No Input Signal when user controls are pressed No picture, the • Check the signal source. Ensure the computer is not in the power saving mode by moving the LED light is white mouse or pressing any key on the keyboard. • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. • Reset the computer or video player. • Checking the multiple monitor configuration on the computer.
Appendix Safety Instructions For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces. WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC Notices (U.S.
Setting Up Your Dell Canvas 27 Setting Display Resolution to 2560 x 1440 (maximum) For best performance, set the display resolution to 2560 x 1440 pixels by performing the following steps: In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen Resolution. 3. Click the Dropdown list of the Screen Resolution and select 2560 x 1440. 4. Click OK. In Windows 10: 1.
Non-Dell computer In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2. 3. 4. 5. Right-click on the desktop and click Personalization. Click Change Display Settings. Click Advanced Settings. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.). 6. Refer to the graphic card provider website for updated driver (for example, http:// www.ATI.
Maintenance Guidelines Cleaning Your Dell Canvas 27 WARNING: Before cleaning the Dell Canvas 27, unplug the Dell Canvas 27 power cable from the electrical outlet. CAUTION: Read and follow the Safety Instructions before cleaning the Dell Canvas 27. For best practices, follow these instructions in the list below while unpacking, cleaning, or handling your Dell Canvas 27: • To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
