Dell Technologies APEX Data Storage Services Onboarding Guide for On-premises Offers May 2021 Rev.
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Contents Chapter 1: Introduction................................................................................................................. 4 APEX Data Storage Services overview..........................................................................................................................4 APEX Data Storage Services journey....................................................................................................................... 4 Chapter 2: Site Planning.........................
1 Introduction Use this document to better understand the installation process, the basic site requirements, and the steps for getting started managing your APEX Data Storage Services. Topics: • APEX Data Storage Services overview APEX Data Storage Services overview APEX Data Storage Services is an on-premises as-a-Service portfolio of scalable and elastic storage resources.
The onboarding process that is shown below is the same whether you are designing a new offer or expanding an existing offer. Figure 1. APEX Data Storage Services onboarding process Design solution If you are new to APEX Data Storage Services, contact your Dell Technologies sales team to work with your IT architects to design or expand the solution to meet your business needs.
Staging and shipping Dell Technologies stages the offer in a Dell factory, where the storage and server components, networking switches, and power distribution are installed and cabled. After validation testing, the entire rack is shipped to the selected data center location. Deployment and service readiness The Dell Technologies deployment team works with your staff to install and deploy the offer in your data center or hosted location, including configuring storage software and network ports.
2 Site Planning You will work closely with Dell Technologies Services to assess your site and determine specific requirements pertaining to your APEX Data Storage Services order. This section provides general site requirements for APEX Data Storage Services.
Table 1.
Figure 2. APEX Data Storage Services networking The Dell Technologies Managed Services sales team works with you to identify your network configuration and discusses network details with you such as the following: ● A—Management network—One uplink is used for overall system management. An RJ45 or 10G SFP+ transceiver is added to the offer for the management network connection. ● B-D—Host data network—The data uplink connections are IP-based connections with speeds of 10 Gbps, 25 Gbps, 40 Gbps, or 100 Gbps.
VPN connections are established between your location and two Dell Technologies sites in an active/active configuration where all connections are always active for high availability and disaster recovery. Dell Technologies Managed Services uses VPN for the following services: ● Remote management—Used for secure management and support of your APEX Data Storage Services using Remote Desktop sessions.
Table 3. Port usage Port Service Protocol Access Direction Purpose 3389 RDP, DTMS-Managed server TCP/UDP Bi-directional RDP access for DTMS-Managed server 5353 Multicast DNS (mDNS) UDP Bi-directional Multicast DNS query. If closed, mDNS name resolution will not work. 7705 DTMS-Managed Server TCP Inbound SL1 Monitoring 8080 SupportAssist TCP Outbound Use for SupportAssist proxy connection.
3 Getting Started with APEX Data Storage Services After the Dell Deployment team has installed and set up your APEX Data Storage Services order, you can start using the Dell Technologies APEX Console to manage your storage. Topics: • • Onboarding communications APEX Console Onboarding communications When you place an order for APEX Data Storage Services, you will receive communications from Dell Technologies that includes links to the APEX Console and its related programs and credentials as needed.
APEX Console Your subscription to APEX Data Storage Services includes access to the APEX Console. Use the APEX Console to access and operate your data storage and to contact Dell Technologies. You will receive credentials and information about programs during the onboarding process. Retain communications from Dell Technologies for future reference. Figure 3. Dell Technologies APEX Console During the onboarding process, you are given access to the following programs: Table 5.
Get started with the APEX Console After onboarding, you can access the APEX Console. The APEX Console provides online access to manage your storage subscriptions, billing information, and services. You can start onboarding users while waiting for service to be provisioned. Your subscription order is visible in the APEX Console, but details are not available until after service activation.
APEX Data Storage Services Roles and Responsibilities This section describes the roles and responsibilities for the features and functions of the APEX Data Storage Services offer. For the most current information for your offer, see the Roles and Responsibilities (RACI) APEX Data Storage Services document that is provided with your service agreement. NOTE: This information is for reference only, it does not supersede the provisions in the Terms and Offer Description for your purchased services.
Table 7. Block storage—customer responsibilities (continued) Task Customer Provider (Dell) Expand volume size. R/A C/I Provide or change Logical Unit Number. R/A C/I Map volumes to hosts and host groups. R/A C/I Unmap volumes from host. R/A C/I Modify volume performance profile. R/A C/I Restore volumes and volume groups from snapshots. R/A C/I Add a host or host group. R/A C/I Expand hosts and host groups. R/A C/I Decommission hosts or delete host groups.
Table 8. Block storage—provider (Dell) responsibilities (continued) Task Customer Provider (Dell) C/I R/A Show and make available audit events. C/I R/A Access SupportAssist. C/I R/A Coordinate and support code upgrades (NDU). C/I R/A Gather support materials. C/I R/A SSH management C/I R/A Configure CHAP. C/I R/A API access C/I R/A CLI access C/I R/A Set up remote systems for replication and import. Support Manage sync/failover replication.
Table 9. File storage—customer responsibilities (continued) Task Customer Provider (Dell) View quota reports R/A C/I Schedule quota reports R/A C/I Manage notifications and rules. R/A C/I Create proxy users. R/A C/I Manage users and groups. R/A C/I R/A C/I Users and groups Appliance management Manage anti-virus The following table defines service provider responsibilities that are related to file storage features and functions.
Table 10. File storage—provider (Dell) responsibilities (continued) Task Customer Provider (Dell) Edit HTTP settings. C/I R/A Configure and manage NDMP. C/I R/A Configuration settings page (for example, changing a DNS server) C/I R/A Load balancing with SmartConnect C/I R/A Configure anti-virus C/I R/A Configure and create protection policies. C/I R/A Set up D@RE Encryption Key backups C/I R/A View permissions C/I R/A Manage roles C/I R/A Manage authentication providers.
4 Known Issues The following issues remain unresolved in this release. Table 11. Known issues in this release Issue ID Functional Area Description N/A CloudIQ - Contact time display Contact time displayed in the APEX Console None may not match the time displayed in CloudIQ. CIQD-19473 CloudIQ—Billing update Billing updates may be delayed for up to two hours due to the internal aggregation and processing associated with the modules in the pipeline.
