Dell P513w User's Guide May 2009 Machine type(s): 4443 Model(s): 7dw, 3dw www.dell.com | support.dell.
Contents Safety information.............................................................................5 About your printer.............................................................................6 Thank you for choosing this printer!...............................................................................................................................6 Minimizing your printer's environmental impact..................................................................................................
Working with photos..........................................................................................................................................................29 Printing from a Bluetooth-enabled device.................................................................................................................34 Printing on both sides of the paper (duplexing)......................................................................................................37 Managing print jobs.........
Maintaining the printer...................................................................71 Maintaining ink cartridges...............................................................................................................................................71 Cleaning the exterior of the printer..............................................................................................................................72 Cleaning the scanner glass........................................................
Safety information Connect the power cord to an electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements. This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious.
About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are ideal for printing documents that are mostly text. • Use High Yield cartridges. Inks in High-Yield cartridges allow you to print more pages with fewer cartridges. • Clean the printhead. Before replacing and recycling your ink cartridges, try using the “Clean Printhead” and “Deep Clean Printhead” features.
What are you looking for? Find it here Help using the printer software Windows Help Open a printer software program or application, and then click Help. Click to view context-sensitive information. Notes: • The Help installs automatically with the printer software. • The printer software is located in the printer Program folder or on the desktop, depending on your operating system.
Understanding the parts of the printer 10 9 1 8 2 3 7 6 4 5 Use the To 1 Paper support Load paper. 2 Wi-Fi indicator Check wireless status. 3 Card reader light Check card reader status. The light blinks to indicate that a memory card is being accessed. 4 Memory card slot Insert a memory card. 5 PictBridge and USB port Connect a PictBridge-enabled digital camera, a USB Bluetooth adapter, or a flash drive to the printer. 6 Paper exit tray Hold paper as it exits.
1 2 8 3 7 4 5 6 Use the To 1 Scanner lid Access the scanner glass. 2 Scanner glass Scan and copy photos and documents. 3 Security slot Install an anti-theft cable on your printer. 4 Power supply with port Connect the printer to a power source. 5 Duplex unit 6 USB port • Print on both sides of a sheet of paper. • Remove paper jams. Connect the printer to a computer using a USB cable.
Ordering and replacing supplies Ordering ink cartridges Page yields available at www.dell.com/supplies. For best results, use only Dell ink cartridges. Item Licensed cartridge1 Regular cartridge Black cartridge Series 21 Series 21R Black cartridge, high yield2 Series 22 Series 22R Color cartridge Series 21 Series 21R Color cartridge, high yield2 Series 22 Series 22R 1 Licensed for a single use only. After use, return this cartridge to Dell for remanufacturing, refilling, or recycling.
3 Press the release tab, and then remove the used ink cartridge or cartridges. 2 1 4 Use two hands to install each cartridge. 2 1 Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. 5 Close the printer. Recycling Dell products To return Dell products to Dell for recycling: 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home.
Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: 1 2 3 4 5 6 7 8 ON COLOR START Setup BLACK 2-Sided Eco-Mode 13 12 11 Use 1 10 9 To Power • Turn the printer on and off. • Switch to Power Saver mode. Note: When the printer is on, press to switch to Power Saver mode. Press and hold for three seconds to turn off the printer. 2 Copy Access the copy menu and make copies.
8 Use To 2-Sided/Eco-Mode Activate 2-Sided to: • Print on both sides of the paper (duplex). Activate Eco-Mode to: • Print on both sides of the paper (duplex). • Change to Power Saver mode after the printer is left idle for 10 minutes. • Set screen brightness to low. 9 Cancel • Cancel a print, copy, or scan job in progress. • Exit from a menu level of the Copy, Scan, Photo, or File Print menu to the top level of a menu.
Saving paper and energy with Eco-Mode The Eco-Mode feature significantly cuts paper usage, reduces paper waste, optimizes energy efficiency, and saves money. Note: If you are using Eco-Mode, then the Eco-Mode settings override any changes you may make to individual settings that are part of Eco-Mode. When Eco-Mode is enabled, the printer automatically switches to the following settings: • The printer display is dimmed. • The printer changes to Power Saver mode after ten minutes.
To change the temporary settings into new default settings 1 From the printer control panel, press . 2 Press the up or down arrow button to scroll to Defaults, and then press . 3 Press the up or down arrow button to scroll to Set Defaults, and then press . Use Current appears on the display. 4 Press again to select Use Current.
3 When prompted to set the initial settings of your printer, make your selections using the printer control panel buttons. Initial Setup Complete appears on the display.
Using the printer software Minimum system requirements The printer software requires up to 500 MB of free disk space. Supported operating systems • • • • • • • Microsoft Windows 7 (Web only)1 Microsoft Windows Vista (SP1) Microsoft Windows XP (SP3) Microsoft Windows 2000 (SP4 or greater) Linux Ubuntu 8.04 LTS and 8.10 (Web only)1 Linux OpenSUSE 11.0 and 11.1 (Web only)1 Linux Fedora 10 (Web only)1 1 The printer driver for this operating system is available only at support.dell.com.
Use the To Dell Fast Pics Manage, edit, transfer, and print photos and documents. (referred to as Fast Pics) AdobeTM Photo Album Starter Edition View, manage, and edit photos. Dell Toolbar Print, scan, or convert local files from Windows. (referred to as Toolbar) Dell Ink Management System Dell Fax Solutions (referred to as Fax Solutions) Abbyy Sprint OCR Dell Wireless Setup Utility (referred to as Wireless Setup Utility) Order ink. • • • • Send a fax. Receive a fax in three-in-one printers.
Updating the printer software (Windows only) Checking for software updates 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Choose your printer from the printer drop-down list. 5 From the Support tab, select Check for updates. 6 Follow the instructions on the computer screen. Reinstalling the printer software When you set up the printer using the installation software CD, all the necessary software was installed.
Loading paper and original documents Loading paper 1 Fan the paper. 2 Center the paper on the paper support. 3 Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges should be flush against both paper guides. Paper and specialty media guidelines Load up to: Make sure that: 100 sheets of plain paper • The paper guides rest against the edges of the paper.
Load up to: Make sure that: 25 sheets of heavyweight matte paper • The print side of the paper is faceup. • The paper guides rest against the edges of the paper. • You select Automatic, Normal, or Photo print quality. Note: Draft mode is available but is not recommended for use with expensive paper such as heavyweight matte, labels, photo cards and glossy paper. 20 sheets of banner paper • You remove all paper from the paper support before inserting banner paper.
Load up to: Make sure that: 25 greeting cards, index cards, postcards, or photo cards • The print side of the card is faceup. • The paper guides rest against the edges of the cards. • You select Automatic, Normal, or Photo print quality. Note: Draft mode is available but is not recommended for use with expensive paper such as heavyweight matte, labels, photo cards and glossy paper. 1 2 25 sheets of photo/glossy paper • The print side of the paper is faceup.
• If you want to set the default photo print size: a Press the up or down arrow button to scroll to Defaults, and then press . b Press to select Photo Print Size. c Press the up or down arrow button to select the default photo print size for the printer, and then press . Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the scanner glass. 2 Close the scanner lid.
Printing Tips for printing • • • • • Use the appropriate paper for your print job. Select a higher print quality for better prints. Make sure there is enough ink in the ink cartridges. Remove each sheet as it is printed when printing photos or when working with specialty media. Select the borderless setting when printing photos. Printing basic documents Printing a document 1 Load the paper in the printer. 2 Send the print job: a With a document open, click File Print.
4 Click OK to close any printer software dialogs. 5 Click OK or Print. Printing pages in reverse order By default, the first page is printed first. If you want to reverse the order in which pages print to make documents ready to read with the first page on top, then do the following: 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup.
1 Insert a memory card or flash drive. When the printer detects the memory device, Memory Card Detected or Storage Device Detected appears on the display. 2 If only document files are stored on the memory device, then the printer automatically switches to File Print mode. If document files and image files are stored on the memory device, then press the up or down arrow button to scroll to Documents, and then press .
Notes: • Most envelopes use landscape orientation. • Make sure the same orientation is also selected in the software application. Printing labels 1 Load the label sheets in the printer. 2 Send the print job: a With a document open, click File Print. b Click Properties, Preferences, Options, or Setup. c From the Paper Size list of the Print Setup tab, choose a paper size that matches the size of the label sheet. If no paper size matches the label sheet size, then set a custom size.
Working with photos Using a memory card or flash drive with the printer Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. 1 Insert a memory card into the card slot or a flash drive into the USB port. Inserting a memory card Inserting a flash drive MEMORY STICK Notes: Notes: • Insert the card with the brand name label facing right.
Supported memory cards and file types Memory Card • • • • • • • • • • • • • • File Type Documents: Secure Digital (SD) • • • • • • • • • Secure Digital High Capacity (SDHC) Micro Secure Digital (with adapter) (Micro SD) Mini Secure Digital (with adapter) (Mini SD) MultiMedia Card (MMC) Reduced Size MultiMedia Card (with adapter) (RS-MMC) MultiMedia Card mobile (with adapter) (MMCmobile) Memory Stick Memory Stick PRO Memory Stick Duo (with adapter) .doc (Microsoft Word) .xls (Microsoft Excel) .
Editing photos using the printer control panel 1 Load photo paper. 2 Insert a memory card or flash drive. If document files and image files are stored on the memory device, then press 3 From the printer control panel, press to select Photos. to select Select and Print. 4 Press the left or right arrow button to select the layout of the photo you want to print, and then press . 5 Press the left or right arrow button to select a photo for editing and printing.
If the printer is using a USB connection • Fast Pics launches automatically when you insert the memory device. Follow the instructions on the computer screen to transfer the photos to the computer or to print. If the printer is using a Wireless connection (selected models only) a Press the up or down arrow button to scroll to Share Media on Network, and then press . b Press the up or down arrow button to select the network computer where you want to save the photos, and then press .
Warning—Potential Damage: Do not touch any cables, any network adapter, any connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing from the memory card. A loss of data can occur. 3 If the PictBridge connection is successful, then the following message appears on the display: Use Camera to choose and print photos. Press OK to select printer default settings. 4 If you want to change the default print settings: a Press to access the PictBridge menu.
8 Load the proof sheet facedown on the scanner glass. Scan Proof Sheet appears on the display. Note: If this option does not appear on the display, then press the up or down arrow button until it appears on the display. 9 Press . 10 Press . The printer scans the proof sheet. 11 Load photo paper. Note: Make sure that the paper matches the size that you selected on the proof sheet. 12 Press the Color/Black button to set a color or black-and-white print.
Setting up a connection between your printer and a Bluetooth-enabled device Note: The printer does not support printing files from your computer using a Bluetooth connection. You need to set up a connection between a Bluetooth-enabled device and your printer if you are sending a print job from the Bluetooth device for the first time. You will need to repeat the setup if: • You reset the printer to its factory default settings. • You change the Bluetooth security level or the Bluetooth pass key.
5 Make sure Discovery is set to On. If necessary, press the up or down arrow button to scroll to On, and then press . The printer is now ready to accept a connection from a Bluetooth-enabled device. 6 Configure the Bluetooth-enabled device to set up a connection to the printer. For more information, see the documentation for your Bluetooth device. Note: If the Bluetooth Security Level on the printer is set to High, then you must enter a pass key.
1 Insert a USB Bluetooth adapter into the USB port. R B lu et oo th Bluetooth Dongle Connected appears on the display. Warning—Potential Damage: Do not touch any cables, any network adapter, any connector, the USB Bluetooth adapter, or the printer in the areas shown while actively printing, reading, or writing from a Bluetooth-enabled device. A loss of data can occur. Notes: • A Bluetooth adapter is not included with the printer.
3 Click the Advanced tab. 4 From the 2-Sided Printing section, select On from the drop-down menu. Note: To use the settings defined in the printer, select Use Printer Settings. 5 Select either the Sideflip or Topflip option. Sideflip is the setting most often used. 6 Select Extend Dry Time, and then select a setting. In regions with high humidity, select Extended. 7 Click OK to close any printer software dialogs. 8 Click OK or Print. Note: To return to single-sided printing, return to the Advanced tab.
Managing print jobs Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer. To set the default printer: 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer, and then select Set as Default Printer.
Resuming print jobs 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer, and then select Open. 5 Resume the print job: • If you want to resume a particular print job, then right-click the document name, and then select Resume. • If you want to resume all print jobs in the queue, then click Printer, and then clear the selection for Pause Printing.
Copying Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Copying photos 1 Load photo paper. 2 Place a photo facedown on the scanner glass. 3 From the printer control panel, press . 4 Press the up or down arrow button to scroll to Photo Reprint. 5 Press the left or right arrow button to select the desired photo size. 6 Press . Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Copying an ID card 1 Load paper. 2 From the printer control panel, press .
Enlarging or reducing images 1 Load paper. 2 Load an original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control panel, press . 4 Press the up or down arrow button to scroll to Resize. 5 Press the left or right arrow button to select the setting that you want. Notes: • If you select Custom %, then press , and then press the left or right arrow button to select the desired to save the setting. custom percent value.
5 Press the left or right arrow button to adjust the slider, and then press to save your setting. Note: Pressing the left arrow button makes the copy lighter, and pressing the right arrow button makes the copy darker. 6 Press . Collating copies using the printer control panel If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated 1 Load paper.
Copying multiple pages on one sheet The Pages per Sheet setting lets you copy multiple pages on one sheet by printing smaller images of each page. For example, you can condense a 20-page document into five pages if you use this setting to print four page images per sheet. 1 Load paper. 2 Load an original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control panel, press . 4 Press the up or down arrow button to scroll to Pages per Sheet.
4 Press the left or right arrow button to select the number of copies, and then press the Color/Black button to set a color or black-and-white copy. When you select color or black-only printing, the light near your choice comes on. 5 Press to print on one side of the paper. 6 Load the next page of the document: • If you are copying a one-sided document, then load the next page faceup into the ADF or facedown on the scanner glass.
Scanning Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
6 Press the arrow buttons to select the resolution quality and the original image size. Press each time you make a selection. 7 Press to start scanning. The scan is complete when the application you selected in step 5 opens on the destination computer, and the scan appears within the application as a new file. Scanning to a flash drive or memory card Before you begin, make sure your flash drive or memory card is not write protected.
The scan is complete when the photo editing application you selected in step 5 opens on the destination computer, and the scan appears within the application as a new file. Using the printer software 1 Load a photo or photos facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Select Printer Home. 5 Choose your printer from the printer drop-down list. 6 Click Photo.
Scanning directly to e-mail using the printer software 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Select Printer Home. 5 Choose your printer from the printer drop-down list. 6 Click Email, and then select Photo, Document or PDF. Note: You can select Document only if an OCR application is stored on your computer.
How do I scan in black and white? Color is the default for all scans. To scan in black and white, press the Color/Black button on the printer control panel to switch from color to black and white. Why am I being asked for a PIN? PINs are a security measure used to restrict the scanned information from going into certain locations, or to keep what is being scanned from being seen or used by others. You may be prompted to enter a PIN if the network computer you are scanning to requires one.
Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11g wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. If you are having issues with an n router, verify with your router manufacturer that the current mode setting is compatible with g devices, as this setting varies depending on the router brand/model.
Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless network equipment also offers WPA2 security as an option. Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses.
Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. 1 Close all open software programs. 2 Insert the installation software CD. If the Welcome screen does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run.
Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless broadband box. Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet. Before you begin • Make sure your box is wireless-enabled and activated to work on a wireless network. For more information about configuring the box to work wirelessly, see the documentation that came with your box.
7 Type the IP address you want to assign to the printer in the IP Address field. 8 Click the Submit button. The Submitting Selection message appears. To confirm that the address was successfully assigned, type the static IP address in the Web browser address field and then press Enter. The printer Web page loads if the address was successfully assigned. For more information, contact your system support person.
6 Click Set up a wireless ad-hoc (computer-to-computer) network, when you are prompted to choose a connection option, and then click Next. 7 Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup: a Create a network name or SSID for the network between the computer and your printer. b Write down the name of your network. Be sure to use the exact spelling and capitalization. c Go to the Security Type list, select WEP, and then create a WEP key.
11 Under Preferred Networks, delete any existing networks. a Select the network to be removed. b Click Remove to delete the network from the list. 12 Click Add to create an ad hoc network. 13 In the Network Name (SSID) box, type the name you want to give your wireless network. 14 Write down the network name you chose so you can refer to it when running the wireless setup. Be sure to use the exact spelling and capitalization. 15 If Network Authentication appears in the list, select Open.
3 Select Printer Home. 4 Click the Settings tab. 5 Click Wireless setup utility link. 6 Follow the instructions on the computer screen. Note: Windows Vista computers may need to be reconnected to the ad hoc network after restarting. Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup) Wi-Fi Protected Setup (WPS) is a method of configuring computers and printers on a secure wireless network.
Sharing a printer in a Windows environment 1 Prepare the computers to share the printer: a Make all computers printing to the printer accessible through Network Neighborhood by enabling File and Print Sharing. See the Windows documentation for instructions on enabling File and Print Sharing. b Install the printer software on all computers that will print to the printer.
Networking FAQ What is Wi-Fi Protected Setup? Wi-Fi Protected Setup (WPS) is a product certification that provides simple and secure configuration. WPS assists users in establishing wireless home networks and enabling network security without requiring prior knowledge of Wi-Fi technology. WPS configures the network name (SSID) and WPA passphrase for network devices. WPS only supports networks that communicate through access points or routers and is not applicable in ad hoc networks.
If you are unable to locate your SSID using either of these methods, contact your system support person. What is a network? A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers connected together for communication through cables or through a wireless connection. A network can be wired, wireless, or designed to have both wired and wireless devices. Devices on a wired network use cables to communicate with each other.
• The network is connected to the Internet through a DSL or cable modem. Internet Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Internet Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point.
Scenario 4: Computer connected wirelessly to a printer without Internet access • A computer is directly connected to a printer without going through a wireless router. • This configuration is referred to as an ad hoc network. • The network has no connection to the Internet. Note: Most computers can connect to only one wireless network at a time. If you access the Internet over a wireless connection, you will lose Internet access if you are connected to an ad hoc network.
2 Attach the small, square connector to the printer. 3 Continue following the on-screen instructions. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc. In infrastructure mode, all devices on a wireless network communicate with each other through a wireless router (wireless access point).
Infrastructure mode is the recommended setup method because it provides: • • • • Increased network security Increased reliability Faster performance Easier setup Finding the signal strength Wireless devices have built-in antennas that transmit and receive radio signals. The signal strength listed on the printer network setup page indicates how strongly a transmitted signal is being received. Many factors can affect the signal strength.
REMOVE SOURCES OF INTERFERENCE Other types of radio frequencies can cause problems with the wireless signal on your network. These sources of interference can cause printing issues that seem to come and go. Turn off potential sources of interference where possible. Avoid using microwaves and cordless phones when printing over your wireless network. If another wireless network is operating in the vicinity, change the wireless channel on the access point.
Can I use my printer on a USB and a network connection at the same time? Yes, the printer supports a simultaneous USB and network connection. The printer can be configured in the following ways: • Locally attached (connected to a computer using a USB cable) • Wireless network • Wireless network and locally attached simultaneously What is a MAC address? A Media Access Control (MAC) address is a 48-bit identifier associated with the hardware of network equipment.
The MAC address of the internal print server is a series of letters and numbers. Other devices sometimes use a type of MAC address called Universally Administered Address (UAA). MAC: XX XX XX XX XX XX UAA: XX XX XX XX XX XX Note: A list of MAC addresses can be set on an access point (router) so that only devices with matching MAC addresses are allowed to operate on the network. This is called MAC filtering.
How are IP addresses assigned? An IP address may be assigned automatically by the network using DHCP. Once the printer is set up on a computer, the computer sends all print jobs across the network to the printer using this address. If the IP address is not automatically assigned, you will be asked during wireless setup to manually enter an address and other network information after selecting your printer from the available list.
Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power on if it is turned off. Checking ink levels Using the printer control panel 1 From the printer control panel, press . 2 Press the up or down arrow button to scroll to Maintenance, and then press 3 Press .
4 Select Printer Home. 5 Choose your printer from the printer drop-down list. 6 From the Maintenance tab, click Align cartridges. 7 Follow the instructions on the computer screen. If you aligned the cartridges to improve print quality, then print your document again. If print quality has not improved, then clean the printhead nozzles. Cleaning the printhead nozzles Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality of your prints.
3 Dampen a clean, lint-free cloth with water. Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the printer. 4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray. Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer. 5 Make sure the printer is dry before beginning a new print job.
Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • • • • • • • • • Make sure the power cord is plugged into the printer and into a working electrical outlet. Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Make sure the printer is turned on. Make sure the printer is securely connected to the host computer, print server, or other network access point.
• • • • “Printer is printing blank pages” on page 79 “Printer is busy or does not respond” on page 79 “Cannot delete documents from the print queue” on page 79 “Cannot print through USB” on page 80 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press .
REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead. Warning—Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth.
4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.
Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on, and then open the printer. 2 Make sure the cartridges are inserted correctly. The cartridges should click firmly into the matching color slot of the printhead. 3 Close the printer.
Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 11 for more information. If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press .
Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol.
1 Press to turn off the printer. 2 Check the paper tray or lift the scanner unit to check for jammed paper. 3 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 4 Press to turn the printer back on. Paper jam in the paper support Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Press to turn off the printer. 2 Firmly grasp the paper, and then gently pull it out.
2 Firmly grasp the paper, and gently pull it out. 3 Push down the duplex latch and reinsert the duplex unit. 4 Press . 5 From your computer, resume the print job. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: CHECK PAPER CONDITION Use only new, unwrinkled paper. CHECK PAPER LOADING • Load a smaller amount of paper into the printer.
Print troubleshooting • • • • “Poor quality at the edges of the page” on page 83 “Streaks or lines on printed image” on page 83 “Print speed is slow” on page 84 “Computer slows down when printing” on page 84 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: – 6.
Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. • Remove as many unused fonts as possible from your system. ADD MEMORY Consider purchasing more RAM.
Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit.
Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol.
• Make sure memory card contains supported file types. Nothing happens when a memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following: REINSERT THE MEMORY CARD The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly. CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
Photos do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following: MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND READY SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE If your wireless connection is down, then use a USB cable to connect your printer to your computer.
• Your WEP key or WPA passphrase is correct (if your network is secure). Log into the wireless access point (wireless router) and check the security settings. A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the same security key. If you are not sure if your security information is correct, run the wireless setup again. • The printer and the computer are within the range of the wireless network.
MAKE SURE DEMO MODE IS TURNED OFF Check to see if your printer has a Demo Mode. Selected printer features are not available when Demo Mode is turned on. From the printer control panel, navigate to Demo Mode: > Demo Mode. Select Off, and then save the setting. CHECK YOUR WEP KEY OR WPA PASSPHRASE If your wireless access point is using Wired Equivalent Privacy (WEP) security, then the WEP key should be: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
CHECK YOUR ADVANCED SECURITY SETTINGS • If you are using MAC address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the wireless access point. • If you set the wireless access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.
The Continue button is unavailable Try the following solutions in the order they appear until the Continue button becomes active and can be clicked: CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE COMPUTER AND THE PRINTER USB ports are marked with the symbol. MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON Check to see if the button is lit. If you have just turned on the printer, then you might need to disconnect the USB cable and reconnect it.
Notes: • When you get to the Software Already Installed screen, make sure you select Install a printer. • If you have already set up your printer, select Additional Computer when you get to the Setting up a new printer? screen to skip the hardware setup wizard. CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port: 1 Click , or click Start and then click Run.
Wi-Fi indicator light is green but the printer does not print (Windows only) If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the printer does not print, then try one or more of the following: ALLOW THE WIRELESS INSTALLATION TO COMPLETE Do not attempt to print, remove the installation CD, or detach the installation cable until you see the Wireless Setup Successful screen.
5 Click the Ports tab. 6 Locate the selected port. The selected port has a check beside it in the Port column. 7 If the Description column of the selected port indicates that it is a USB port, scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port. 8 Click OK, and then try to print again.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER) The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors, including the abilities of your router and network adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart.
If you are using WEP security A valid WEP key is: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. If you are using WPA security A valid WPA passphrase is: • From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive. or • Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
3 Check to see whether the access point responds: • If the access point responds, you will see several lines appear that start with “Reply from.” It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer to try to connect again. • If the access point does not respond, it will take several seconds and then you will see “Request timed out.” Try the following: a Click , or click Start and then click Run. b In the Start Search or Run box, type ncpa.
1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Click the Settings tab. 5 Click the Wireless setup utility link. Note: You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process. 6 Follow the instructions on the computer screen.
If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255): 1 Turn off the device that does not have a valid IP address (the laptop, the printer, or both). 2 Turn on the device(s). 3 Check the IP addresses again. If the laptop and/or printer still does not receive a valid IP address, there is a problem with your wireless network.
6 Click the box next to Enable bidirectional support if it is not already checked. 7 Click Apply. 8 Click OK, and then try to print again. Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
ELIMINATE SOURCES OF INTERFERENCE Common household items can potentially disrupt wireless network communications. Cordless phones (but not cellular phones), microwave ovens, baby monitors, almost any kitchen appliance, wireless surveillance equipment, nearby wireless networks, and any appliance containing a motor can disrupt wireless network communications. Try turning on any potential sources of interference and see if it causes the problem. If it does, separate your wireless network from the device.
7 Type the IP address you want to assign to the printer in the IP Address field. 8 Click the Submit button. The Submitting Selection message appears. Confirm that the IP address is updated by typing the static IP address in the browser address field and checking to see if the printer Web page reloads. CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTER Some wireless routers have documented defects that were identified and resolved by the manufacturers. Visit the company Web site of the router manufacturer.
Index A ad hoc SSID 56 WEP 56 ad hoc network 65 ad hoc wireless network adding a printer 58 creating using Windows 56 additional computers installing wireless printer 54 AliceBox 55 aligning the printhead 71 appliances wireless network 66 application list downloading 51 updating 51 assigning IP address 70 B banner paper 22 bidirectional communication enabling 99 black and white scanning 51 Bluetooth printing 36 setting the security level 36 setting up a connection 35 buttons printer control panel 13 C cab
E I L Eco-Mode using 15 editing photos using printer control panel 31 energy conserving 6 enlarging an image 43 envelopes 22 loading 27 printing 27 error using memory card 86 Ethernet 68 exterior of the printer cleaning 72 e-mailing scanned documents 50 ID cards copying 42 improving scan quality 50 incorrect language appears on display 75 index cards 23 information finding 7 information needed for setting up printer on wireless network 53 infrastructure network 65 ink conserving 6 ink cartridges orderin
finding IP address of printer 69 IP addresses 69 no wireless network 56 nothing happens when memory card is inserted 87 P page does not print 78 Pages per Sheet copies 45 paper conserving 6 paper and media banner paper 22 envelopes 22 heavyweight matte paper 22 index cards 23 iron-on transfers 23 photo cards 23 photo/glossy paper 23 plain paper 21 postcards 23 transparencies 23 paper default settings saving 23 paper exit tray location 9 paper feed guard location 9 paper guides location 9 paper jam in the d
proof sheet using 33 protocol 69 publications finding 7 R recycling 6 Dell products 12 reducing an image 43 repeating an image 44 replacing ink cartridges 11 resetting internal wireless print server to factory default settings 89 resetting to factory defaults 16 resuming print job 40 reverse page order 26 S safety information 5 saving paper default settings 23 scan black and white 51 improving quality 50 PIN 51 scan job canceling 51 scan was not successful 86 scanner glass cleaning 73 location 10 scanner
printer does not respond 79 printer printing blank pages 79 printhead error 75 software did not install 77 troubleshooting, wireless cannot print over wireless network 89 changing wireless settings after installation (Windows) 56 photos do not print from memory card across wireless network 88 resolving communication problems 101 Wi-Fi indicator light is blinking orange 96 Wi-Fi indicator light is not lit 93 Wi-Fi indicator light is still orange 95 U UK special wireless setup instructions 55 uninstalling pr