Dell™ Photo All-in-One Printer 962 Owner’s Manual Look Inside For: • Ordering Supplies • Getting Started • Using Your Printer • Understanding the Software • Maintenance and Troubleshooting w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
Ordering Ink Cartridges and Supplies Your Dell™ Photo All-In-One Printer 962 includes software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at www.dell.com/supplies or by phone.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
Contents 1 Getting Started Understanding the Printer Parts . . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . 14 Accessing Your User’s Guide Setting Up Your Printer Understanding the Operator Panel . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . .
Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . 43 Copying Documents Using Your Computer . . . . . . . . . . . 43 Copying Photos Using the Operator Panel . . . . . . . . . . . 44 . . . . . . . . . . . . . 44 Copying Documents Using the Operator Panel Copying Photos Using Your Computer Collating Copies Using the Operator Panel . . . . . . . . . . . 45 . . . . . . . . . . . . . . . . . . . . 45 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Printing Preferences . . . . . . . . . . . . . . . . . . . . . 69 Printing Preferences Tabs . . . . . . . . . . . . . . . . . . . . 70 Using Dell Picture Studio v2.0 . . . . . . . . . . . . . . . . . . . 70 4 Ink Cartridge Maintenance Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . 71 Aligning Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . 74 Cleaning the Ink Cartridge Nozzles . . . . . . . . . . . . . . . . 75 . . . . . . . . . . . . . . . . . . .
7 Appendix U.S. Terms and Conditions of Sale . . . . . . . . . . . . . . . . Limited Warranties and Return Policy . . . . . . . . . . . . . . Limited Warranty for Dell-Branded Hardware Products (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . Total Satisfaction Return Policy (U.S. Only) 110 . . . . . . . . . . 113 . . . . . 114 . . . . . . . . . . . . . . . . . 114 . . . . . . . . . . . . . . . . . . . . . . . . 116 Dell Software License Agreement Index 8 . . . . . . . . . . . . .
C AU TION: SAFETY INSTRUCTIONS Use the following safety guidelines to help ensure your own personal safety and to help protect your printer and working environment from potential damage. • Use only the power cable provided with this product or the manufacturer’s authorized replacement power cable. • Connect the power cable to an electrical outlet that is near the product and easily accessible.
CAUTION: SAFETY INSTRUCTIONS w w w. d el l. c om | s upp ort . del l .
1 Getting Started Understanding the Printer Parts 1 5 2 6 3 7 4 8 Number: Part: Description: 1 Automatic Document Feeder (ADF) Scan, copy, or fax multiple page documents and/or legal sized documents. 2 Operator panel Panel on the printer you use to control copying, scanning, faxing, and printing. For more information, see “Using the Operator Panel” on page 15. 3 Printer unit Unit you lift to gain access to the ink cartridges.
w w w. d el l. c om | s upp ort . del l . com Number: Part: Description: 4 Paper input tray Where you load paper into the printer. 5 ADF input tray Load original documents in the printer. Recommended for scanning, copying, or faxing multiple page documents. 6 Top cover with integrated ADF exit tray Top of printer that holds your document or photo flat while you scan it. You can also pick up your original document after it has gone through the ADF here.
11 12 13 14 11 PHONE jack connector ( — left side connector) 15 Remove the plug to connect additional devices, such as a data/fax modem, telephone, or answering machine to your printer. 12 LINE connector ( — right side connector) Connect your printer to an active telephone line to send and receive faxes. Your printer must be connected to this telephone line to receive incoming fax calls.
w w w. d el l. c om | s upp ort . del l . com Accessing Your User’s Guide Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ View Dell User’s Guide. NOTE: You can also access the User’s Guide on your Drivers and Utilities CD. Setting Up Your Printer NOTE: The Dell Photo All-In-One Printer 962 supports Microsoft® Windows® 2000 and Windows XP. To setup your printer, follow the steps on your Setting Up Your Printer poster.
Understanding the Operator Panel Installing the Operator Panel The following instructions apply only if you received an additional language operator panel with your printer. 1 Remove the operator panel (if one is installed). 2 Choose the correct operator panel for your language. 3 Position the clips on the printer, and then press down. Using the Operator Panel The operator panel buttons allow you to scan, copy, fax and customize documents without connecting to a computer.
w w w. d el l. c om | s upp ort . del l . com The display features: • Printer status • Messages • Menus 1 2 3 13 16 4 14 5 15 6 16 7 17 8 18 9 19 10 20 11 12 21 Number Part: Purpose: 1 Power To turn your printer on or off. 2 Fax LED Illuminates when machine is in Fax Mode. 3 Scan LED Illuminates when machine is in Scan Mode. 4 Copy LED Illuminates when machine is in Copy Mode. 5 Number of Copies Specify a number (1-99) of copies.
Number Part: Purpose: 11 Redial/Pause • Recall the last number entered. • Insert a three-second pause in the number to be dialed to wait for an outside line or get through an automated answering system. NOTE: Enter a pause only when you have already begun entering the number. 12 A keypad number or symbol • In fax mode: – Enter fax numbers. – Select letters when creating a speed dial list. – Type numbers to enter or edit the date and time shown on the printer display.
w w w. d el l. c om | s upp ort . del l . com Number Part: Purpose: 19 Cancel Press to: • Cancel a scan, print, or copy job in progress. • Exit a menu. • Clear a fax number or end a fax transmission and return the display to the fax default. • Clear current settings and return to default settings. 20 Auto Answer Press to answer all incoming calls. The number of rings before the machine will answer incoming phone calls should be set in the Answer Fax When options menu.
Scan Mode Menu Items ORIGINAL SIZE POWER SAVE CLEAR SETTINGS Auto Detect Letter B5 A4 A5 A6 Wallet 3x5 4x6 5x7 8x10 L 2L After 30 min After 60 min Never Immediately After 10 min After 2 min Never SET DEFAULTS Use Factory Use Current LANGUAGE English French German Spanish Italian Dutch Brazilian Portuguese Polish Russian Greek Simplified Chinese Traditional Chinese Japanese From this menu: You can: Original Size Specify the size of the document on the scanner glass.
w w w. d el l. c om | s upp ort . del l . com From this menu: You can: Power Save Select a time to begin reducing power: • After 30 min (default) • After 60 min • Never • Immediately • After 10 min Clear Settings Select when you want your All-In-One to return to the default settings: • After 2 min (default) • Never Set Defaults Set your default settings to: • Use Factory (default) • Use Current Language Select a language for all display text.
Copy Mode Menu Items BLANK PAPER SIZE BLANK PAPER TYPE REPEAT IMAGE Letter Legal B5 A4 A5 A6 3x5 4x6 L 2L Auto Detect Plain Coated Photo Transparency 1x per page 4x per page 9x per page 16x per page CONTENT TYPE Text&Graphics Photo Text Only Line Drawing ORIGINAL SIZE Auto Detect Letter B5 A4 A5 A6 Wallet 3x5 4x6 5x7 8x10 L 2L POWER SAVE COLLATE Off On After 30 min After 60 min Never Immediately After 10 min MAINTENANCE KEY PRESS TONE Low High Off Align Cartridges Clean Cartridges Print Test Page
w w w. d el l. c om | s upp ort . del l . com From this menu: You can: Blank Paper Size Specify the size of the paper loaded in the paper tray: • Letter (default) • Legal • B5 • A4 • A5 • A6 • 3x5 • 4x6 •L • 2L NOTE: For other specialty sizes, see the All-In-One Center. Blank Paper Type Specify the type of paper loaded in the paper tray: • Auto Detect (default) • Plain • Coated • Photo • Transparency Auto Detect optimizes the setting according to the type of paper loaded.
From this menu: You can: Collate Scan multiple pages to memory and print them out in reverse order. • Off (default) • On Key Press Tone Turn on or off the sound that is made when you press a control panel button.
w w w. d el l. c om | s upp ort . del l . com NOTE: You cannot fax with a DSL (digital subscriber line) or ISDN (integrated signature digital network) unless you purchase a digital line filter. Contact your Internet Service Provider for more details. • If you are using fax software to fax, the printer must be connected to a computer with a USB cable.
From this menu: You can: Pending Faxes Cancel any faxes that have not been sent. Print Reports Print: • An Activity Report (the last 40 sent and received faxes) • A Send log • A Receive log • A Settings list (lists settings such as ringer volume, fax quality, and redial attempts) Answer Fax When Select how a fax is received.
w w w. d el l. c om | s upp ort . del l . com From this menu: You can: Edit Speed Dial Make the following changes to your speed dial list: • Add to it • Remove a number from it • Modify it • Print it NOTE: For more information, see “Speed Dial” on page 62. Edit Date/Time Edit the date and time. NOTE: Make sure you enter a number into each of the available spaces. For example, 01:00 for 1:00. Once you have entered the time, press 1 for AM, 2 for PM or 3 for 24-hour mode.
4 Press < or > to scroll through the available items. 5 Press Select when the menu item you want appears on the display to save the setting.
w w w. d el l. c om | s upp ort . del l .
From this Advanced Fax option: You can select: Ring Pattern • Any (default) • Single • Double • Triple NOTE: You can choose distinctive rings if they are available from your local telephone service. If they are not available, select Any. Dial Prefix • None (default) • Create — You can create an up to 8-character prefix to be added to the beginning of each number dialed.
w w w. d el l. c om | s upp ort . del l . com 30 From this Advanced Fax option: You can select: Max Send Speed A bps speed: • 33,600 (default) • 31,200 • 28,800 • 26,400 • 24,000 • 21,600 • 19,200 • 16,800 • 14,400 • 12,000 • 9,600 • 7,200 • 4,800 • 2,400 Error Correction • On (default) • Off NOTE: Turn error correction off if you have trouble sending a fax to an older fax machine. Language Select a language for all display text.
From this Advanced Fax option: You can select: Country Code (continued) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Japan Jordan Korea Kuwait Latvia Lebanon Lithuania Luxembourg Malaysia Mexico Morocco Netherlands New Zealand Nigeria Norway Oman Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa Spain Sri Lanka Sweden Switzerland Taiwan Thailand Tunisia Getting Started 31
w w w. d el l. c om | s upp ort . del l . com From this Advanced Fax option: You can select: Country Code (continued) • • • • • • • • Call Diagnostics • Off (default) • Audio on • Print T.30 signals report • Both audio and report NOTE: This feature is intended for advanced troubleshooting only.
To choose paper size: 1 With your document open, click File→ Print. 2 In the Print dialog box, click Preferences or Properties (depending on your program or operating system). The Printing Preferences screen appears. 3 On the Paper Setup tab, select the paper size. 4 Click OK. Unless you turn off the automatic paper type sensor, it always remains on. To turn off the automatic paper type sensor for a specific print job: 1 With your document open, click File→ Print.
w w w. d el l. c om | s upp ort . del l . com Loading Paper Load Plain Paper Into the Paper Support 1 Lift the paper exit tray and extend the paper support. 2 Insert paper into the paper support. 3 Squeeze and slide the paper guides to rest against the left and right edges and bottom of the paper. 4 Lower the paper exit tray. 5 Extend the paper exit tray stop to catch paper as it exits the printer. NOTE: Do not force the paper into the printer.
Load up to: Make sure: 15 envelopes • • • • • • • The print side of the envelopes faces down. The envelopes are centered in the paper support. The stamp location is in the lower left corner. The paper guides rest against the right and left edges of the envelopes. The paper guide rests against the bottom edge of the paper. You print the envelopes with Landscape orientation. You select the correct envelope size.
w w w. d el l. c om | s upp ort . del l . com Load up to: Make sure: 150 sheets of custom size paper • The print side of the paper faces down. • Your paper fits within these dimensions: Width • 76-216 mm • 3.0-8.5 inches Length • 127-432 mm • 5.0-17.0 inches • The paper is centered in the paper support. • The paper guides rest against the right and left edges of the paper. • The paper guide rests against the bottom edge of the paper.
Load up to: Make sure: 50 sheets of two-, three-, or four-hole pre-punched media • The document is loaded text side up. • The paper guide is against the edge of the paper. • Your paper size fits within the dimensions allowable. 50 sheets of edge-reinforced three-hole copier media • The document is loaded text side up. • The paper guide is against the edge of the paper. • Your paper size fits within the dimensions allowable.
w w w. d el l. c om | s upp ort . del l . com Placing Your Original Document on the Scanner Glass 1 Open the top cover. 2 Place the original document face down on the scanner glass in the upper left corner.
2 Using the Printer Printing Printing a Document 1 Turn on your computer and printer, and make sure they are connected. 2 Load paper with the print side facing down. For more information, see "Loading Paper" on page 34. 3 With your document open, click File→ Print. 4 Customize your print settings: a Click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears.
w w w. d el l. c om | s upp ort . del l . com 3 Click Properties, Options, Setup, or Preferences (depending on the program or operating system). The Printing Preferences dialog box appears along with the I Want To menu. 4 From the Quality/Copies tab, select the number of copies to print. 5 Activate the Collate Copies check box. 6 Click OK or Print. Printing Photos From Your Computer 1 Load the photo paper with the print (glossy) side facing down.
From a PictBridge-Enabled Camera Your printer supports PictBridge-compatible cameras. To use your printer with a digital camera: 1 Insert the rectangular end of the USB cable that came with your Pictbridge-compatible digital camera into the Pictbridge connector of the printer. 2 Insert the other end of the USB cable into the digital camera. 3 Refer to the instructions included with your camera for usage information.
w w w. d el l. c om | s upp ort . del l . com Printing an Image as a Multi-page Poster 1 Make sure you have paper loaded in the paper support. For help, see "Load Plain Paper Into the Paper Support" on page 34. 2 With your image open, click File→ Print. 3 Click Properties, Options, Setup, or Preferences (depending on the program or operating system). The Printing Preferences screen displays along with the I Want To menu. 4 From the Layout tab, select Poster. 5 Click OK or Print.
Printing Other Projects The I Want To menu provides wizards for creating projects. You may want to print on an envelope, create a booklet, or print a greeting card. 1 With your document open, click File→ Print. 2 To customize print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears along with the I Want To menu. 3 Select one of the available projects or click See more printing ideas.
w w w. d el l. c om | s upp ort . del l . com 3 Open the top cover. 4 Place your document on the scanner glass. Make sure the upper left corner of the front of the item aligns with the arrow on the printer. For more information, see "Placing Your Original Document on the Scanner Glass" on page 38 or "Load an Original Document Into the ADF" on page 36. 5 Close the top cover. 6 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell All-In-One Center.
4 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell All-In-One Center. The Dell All-In-One Center appears. 5 Click Preview Now. 6 Adjust the dotted lines to fit around the portion of the image you want to print. 7 In the Copy section, select Photo. 8 Select a copy quantity and color. 9 To customize your photo, click See More Copy Settings. 10 When you finish customizing your settings, click Copy Now.
w w w. d el l. c om | s upp ort . del l . com 4 Click the Advanced button to change options such as paper size and quality. 5 To make any changes, click the following tabs. . Click this tab: To: Print • Select the paper size and type. • Select borderless printing options. • Select the print quality. Scan • Select the color depth and scan resolution. • Auto-crop the scanned image. Image Enhancements • Sharpen your blurry images. • Adjust the brightness of your image.
Using the Printer Software NOTE: Some programs do not support multiple page scanning. 1 Turn on your computer and printer, and make sure they are connected. 2 Load your original document. For help, see "Load an Original Document Into the ADF" on page 36 or "Placing Your Original Document on the Scanner Glass" on page 38. 3 Press Scan on the operator panel. The Dell All-In-One Center appears on your computer screen. 4 Click Preview Now to see your scanned image.
w w w. d el l. c om | s upp ort . del l . com 7 To further customize your scan job, click See More Scan Settings. 8 Change any settings. 9 When you finish customizing your image, click Scan Now. When your document has finished processing, it will open in the program you chose. Scanning to Your Computer Over a Network 1 Make sure your computer is attached to the network. 2 Make sure your computer and printer are on. 3 Load your original.
5 Click the Advanced button. 6 Click Display Advanced Scan Settings to change advanced options. The Advanced Scan Settings dialog box appears. 7 On the Scan tab, click the Scan multiple items before output box. 8 Click OK. 9 When you finish customizing your settings, click Scan Now. After you scan the first page, a prompt appears requesting the next page. 10 Place the next sheet on the scanner glass and click Yes. Repeat until you finish scanning all pages. 11 When finished, click No.
w w w. d el l. c om | s upp ort . del l . com Editing Scanned Images With most graphics programs, you can customize your image. 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell All-In-One Center. The Dell All-In-One Center appears. 2 From the Send scanned image to drop-down menu, select your scan destination. 3 Click Scan Now. When the image has finished processing, it opens in the program you selected.
NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do not have the system resources available to perform the scan at the resolution or size you have selected. To correct this problem, either reduce your resolution or the size of your scan area. 4 In the Creative Tasks section, click E-mail an image or document. 5 In the What is being scanned? menu, make a selection. 6 Follow the instructions on the screen to prepare the photograph or document for e-mail.
w w w. d el l. c om | s upp ort . del l . com Faxing You do not need to connect your printer to a computer in order to fax. Use the printer operator panel for basic faxing. See “Faxing Using the Printer Operator Panel” on page 55. NOTE: For advanced faxing instructions using the computer software, see “Sending a Fax From the Computer” on page 57.
Connecting directly to a telephone wall jack Connect a phone cord from the LINE connector ( telephone wall jack. - right side connector) on the printer to the 1 Connect one end of the phone cord to the LINE connector ( the printer. - right side connector) of 2 Connect the other end of the phone cord to an active telephone wall jack. Connecting to a telephone If your printer does not have a handset, you can connect a telephone to your printer to use the fax line as a normal telephone line.
w w w. d el l. c om | s upp ort . del l . com 3 Connect a phone cord from the telephone to the PHONE jack connector ( connector) on the printer. - left side Connecting to an answering machine 54 1 Connect a phone cord from the LINE connector ( to the telephone wall jack. 2 Remove the protective plug from the PHONE jack connector ( the back of the printer. 3 Connect a phone cord from the telephone to the answering machine.
Connecting to a computer modem 1 Connect a phone cord from the LINE connector ( to the telephone wall jack. - right side connector) on the printer 2 Remove the protective plug from the PHONE jack connector ( the back of the printer. 3 Connect a phone cord from the telephone to the computer modem. 4 Connect a phone cord from the computer modem to the PHONE jack connector ( side connector) on the printer.
w w w. d el l. c om | s upp ort . del l . com NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are not supported for faxing. Send a Fax 1 Make sure your printer is on and an active telephone line is connected to the LINE connector ( ) on the printer. 2 Load your document on the scanner glass or into the ADF. For help, see “Placing Your Original Document on the Scanner Glass” on page 38 or “Load an Original Document Into the ADF” on page 36.
4 Press DELL# (3355#) on the printer operator panel. 5 Hang up the telephone, and the printer receives the fax. Receive a Fax With an Answering Machine Connected to the Printer Make sure your printer is on, the answering machine is connected to the PHONE jack connector ( — left side connector) on the printer, and the Auto Answer LED is on. When a ring is detected, the answering machine picks up the call. • If a fax is detected, the printer receives the fax and disconnects the answering machine.
w w w. d el l. c om | s upp ort . del l . com NOTE: Do not install any splitters between the DSL filter and the printer. Contact your DSL service provider if you need more help. NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are not supported for faxing. Faxing Through the Printer Modem Send a Fax Using the Dell All-In-One Center 1 Make sure the printer is on and that the printer is connected to the computer with a USB cable.
P r i n t e r S e t u p U t i l i t y Ta b s On this tab: You can: Send • • • • • • Receive • Choose whether you want to print a footer (date, time, and page number) on each page. • Automatically reduce an incoming fax to fit to the paper size loaded, or print it on two sheets of paper. • Select whether you want to forward a fax or print it, and then forward it.
w w w. d el l. c om | s upp ort . del l . com 4 Click to select Fax Services. 5 Click Next. If prompted, insert the Microsoft Windows XP CD, and then click OK. Close the Welcome to Microsoft Windows XP window when it opens. 6 Click Finish. 7 Close the Add/Remove Programs window. Configure Fax Console (Windows XP Only) 1 Click Start → All Programs (or Programs) → Accessories → Communications → Fax → Fax Console. The Fax Configuration Wizard appears. 2 Click Next.
4 Select your data/fax modem from the drop-down menu. 5 Follow the instructions on your computer screen to complete the configuration. Send an Electronic Copy Fax Using Fax Console or Fax Service Management 1 Open your file to be faxed. 2 Click File →Print. 3 In the printer list, select Fax. 4 Click Print. 5 Follow the instructions on the computer screen to send your fax.
w w w. d el l. c om | s upp ort . del l . com If you selected the Enable Receive check box when configuring Fax Console, you are now ready to receive a fax. NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the computer modem to answer all phone calls, in which case you may not receive voice mail. View Sent and Received Faxes Using Fax Console or Fax Service Management NOTE: Only faxes sent and received by Fax Console can be seen by Fax Console.
4 Enter a two-digit speed dial number from 01 to 79, and then press Select. 5 Enter the fax number, and then press Select. 6 Enter the name using the keypad. a Find the number button that corresponds to the letter you want to enter, and press it repeatedly until the correct letter appears. b Press > to move to the next character space. NOTE: To enter a space between words, press > twice. c 7 Repeat the previous steps until you are finished entering text. Press Select when you are finished.
w w w. d el l. c om | s upp ort . del l . com 10 Press Select to save the list. Use a Speed or Group Dial List 1 Press Speed Dial, and then press > to scroll through the speed dial list to find the desired fax number. Press the keypad buttons to enter a two-digit speed dial number. 2 Press Black to send your fax as black and white, or press Color to send your fax as a color fax. Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial) 1 Press Mode until the Fax LED is lit.
6 Press Select. 7 Press 1 for AM, 2 for PM, or 3 for 24 hour mode. 8 Enter the fax number. 9 Press Black or Color to send your fax to this number, or press Select to enter another fax number (you can do this up to five times and the delayed fax will be sent to as many numbers as you entered). NOTE: At the designated time, the fax numbers are dialed and the fax is transmitted to all of the designated fax numbers.
w w w. d el l. c om | s upp ort . del l . com 66 2 Press Menu until ADVANCED FAX appears on the display, and then press Select. 3 Press Menu until AUTO FAX CONVERT appears on the display. 4 Press > until On appears on the display, and then press Select.
3 Understanding the Software The printer software includes: • Dell Printer Solution Center (for troubleshooting, maintenance, and cartridge ordering information) • Dell All-In-One Center (for scanning, copying, and faxing) • Printing Preferences (for printing) • Dell Picture Studio v2.
w w w. d el l. c om | s upp ort . del l . com To access the Dell Printer Solution Center: Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell Printer Solution Center. Using the Dell All-In-One Center The Dell All-In-One Center allows you to: • Scan, copy, fax, and perform creative tasks. • Select where you want to send the scanned image. • Select the quantity and color of your copies. • Access troubleshooting and maintenance information.
In this section: You can: Creative Tasks Select from a variety of creative ideas. • Enlarge or reduce an image. • Repeat an image several times on one page. • Print an image as a multi-page poster. • E-mail an image. • Fax using your computer’s modem. • Save an image on your computer. • Edit text found in a scanned document (Optical Character Recognition). • Modify an image with a photo editor. Preview • Select a portion of the preview image to scan. • View an image of what will be printed or copied.
w w w. d el l. c om | s upp ort . del l . com Printing Preferences Tabs Printing Preferences includes three main tabs. From this tab: You can change these settings: Quality/Copies Quality/Speed — Select Automatic, Draft, Normal, or Photo depending on your desired output quality. Draft is the fastest option but should not be selected if you have a photo cartridge (sold separately) installed.
4 Ink Cartridge Maintenance Replacing Ink Cartridges CAUTION: Before performing any of the procedures listed in this section, read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9. Dell ink cartridges are available only through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Ink Cartridges and Supplies" on page 2. Dell recommends Dell ink cartridges for your printer.
w w w. d el l. c om | s upp ort . del l . com 72 3 Press down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. 5 Store the cartridges in an air-tight container (one is included with each photo cartridge you purchase) or dispose of them. 6 If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.
NOTE: The illustration below shows a black cartridge and a color cartridge (use for normal printing). For photo printing, use a photo cartridge (sold separately) and a color cartridge. 7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier .
w w w. d el l. c om | s upp ort . del l . com 8 Snap each lid closed. 9 Close the printer unit . An alignment page prints. Aligning Ink Cartridges Your printer automatically aligns the ink cartridges when they are installed or replaced. To verify your ink cartridges are aligned, you can print an alignment page. After you close the printer unit, press the Select button. The alignment page begins printing. During printing, the operator panel display reads Alignment Page Printing.
You may also need to align ink cartridges when characters are not properly formed or are not aligned at the left margin, or when vertical or straight lines appear wavy. To align the ink cartridges: 1 Load paper in the paper support. For more information, see "Loading Paper" on page 34. 2 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell Printer Solution Center. 3 Click the Maintenance tab 4 Click Align to fix blurry edges. 5 Click Print.
Ink Cartridge Maintenance w w w. d el l. c om | s upp ort . del l .
5 Troubleshooting Follow these tips when you troubleshoot your printer: • If the printer does not work, ensure that the printer is properly connected to the electrical outlet and computer, if using a computer. • If an error message appears on the operator panel display, write down the exact message. Setup Problems Computer Problems V E R I F Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W I T H Y O U R C O M P U T E R — The Dell Photo AIO Printer 962 supports Windows 2000 and Windows XP.
w w w. d el l. c om | s upp ort . del l . com D E T E R M I N E I F T H E P R I N T E R S O F T W A R E I S I N S T A L L E D — Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962. If the Dell Photo AIO Printer 962 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see "Removing and Reinstalling Software" on page 78.
c When the printer software installation screen appears, click Install or Install Now. d Follow the instructions on your screen to complete the installation. Printer Problems ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND THE ELECTRICAL OUTLET. DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED Windows XP 1 Click Start→ Control Panels→ Printers and Other Hardware→ Printers and Faxes. 2 Double-click Dell Photo AIO Printer 962, and then click Printer.
w w w. d el l. c om | s upp ort . del l . com P R I N T E R W O N ’ T P R I N T A N D P R I N T J O B S A R E S T U C K I N P R I N T Q U E U E — Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed on your computer. To check for multiple entries of the printer: 1 Click Start→ Settings→ Printers and Faxes and if you see multiple printer objects for your Dell printer - might be shown as Dell 962, Dell 962 (Copy 1), and Dell 962 (Copy 2), and so on.
MAKE SURE THE ORIGINAL DOCUMENT IS LOADED CORRECTLY (FACE DOWN IN THE BACK L E F T C O R N E R O F T H E S C A N N E R G L A S S O R T E X T - S I D E U P O N T H E AD F) A N D T H E P A P E R I S L O A D E D C O R R E C T L Y ( F O R H E L P, S E E " LO A D P L A I N PA P E R I N T O T H E PA P E R S U P P O R T " O N P A G E 34) . M A K E S U R E T H E P R I N T E R D O E S N ’ T H A V E A P A P E R J A M . I F I T D O E S , S E E "C H E C K F O R A P A P E R J A M " O N P A G E 8 2.
w w w. d el l. c om | s upp ort . del l . com CHECK FOR A PAPER JAM Near the ADF 1 Lift the ADF cover or ADF unit located to the left of the ADF input tray. 2 Pull firmly on the paper to remove it. 3 Close the ADF cover or unit. 4 Press the Select button. 5 Resend your print job to print any missing pages. NOTE: To avoid paper jams, do not force paper into the All-In-One. Near the paper input tray 1 Lift the paper exit tray. 2 Pull firmly on the paper to remove it. 3 Lower the paper exit tray.
Near the paper exit tray 1 Raise the printer unit. 2 Pull firmly on the paper to remove it. 3 Close the printer unit. 4 Press the Select button. 5 Resend your print job to print any missing pages. Near the rear access door 1 Open the rear access door. 2 Pull firmly on the paper to remove it. 3 Close the rear access door. 4 Press the Select button. 5 Resend your print job to print any missing pages.
w w w. d el l. c om | s upp ort . del l . com TO P R E V E N T J A M S A N D M I S F E E D S , M A K E S U R E : • You use a paper recommended for inkjet printers. • You do not force the paper into the printer. • You do not load too much paper in the printer. • The paper guide rests against the edges of the paper and does not cause the paper to bow in the paper support. • You place the printer on a flat, level surface. • You select the correct paper type and size.
Error Message: What it indicates: Solution: Right cartridge missing. Insert Color cartridge The Color ink cartridge is missing. Install a Color ink cartridge. For more information, see “Replacing Ink Cartridges” on page 71. Left cartridge incorrect The wrong ink cartridge is installed in the left cartridge carrier. Remove the cartridge and install the correct Black or Photo cartridge for your printer. For more information, see “Replacing Ink Cartridges” on page 71.
w w w. d el l. c om | s upp ort . del l . com Error Message: What it indicates: Solution: Communications error message The printer is not communicating with the computer. • Disconnect and then reconnect the USB cable. • Disconnect and then reconnect the printer power cable. • Restart the computer. • Remove and reinstall the printer software. See “Removing and Reinstalling Software” on page 78.
To access the Dell Printer Solution Center: 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Dell Printer Solution Center. 2 Click the Troubleshooting tab.
Troubleshooting w w w. d el l. c om | s upp ort . del l .
6 Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. 1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. The Express Service Code label is located on the right side on top of the cover.
w w w. d el l. c om | s upp ort . del l . com Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" on page 90 for the telephone number to call for your region. Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Argentina (Buenos Aires) Website: www.dell.com.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Chile (Santiago) Department Name or Service Area, Website and E-Mail Address Sales, Customer Support, and Technical Support Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1230-020-4823 Country Code: 56 City Code: 2 China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 02 2186 27 27 City Code: 2 Customer Care 02 2186 27 11 Fax 02 2186 27 14 TechFax 02 2186 27 28 Switchboard 02 2186 27 11 Denmark (Copenhagen) Website: support.euro.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code India Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Technical Support 1600 33 8045 Sales 1600 33 8044 Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Japan (Kawasaki) Website: support.jp.dell.
w w w. d el l. c om | s upp ort . del l .
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 E-mail (Technical Support): Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.
Country (City) International Access Code Country Code City Code St. Lucia Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers General Support 1-800-882-1521 St.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support for OptiPlex: Swe_kats@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Turks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.
Contacting Dell w w w. d el l. c om | s upp ort . del l .
7 Appendix U.S. Terms and Conditions of Sale These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement ("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement.
w w w. d el l. c om | s upp ort . del l . com BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR SERVICED. 5 Software.
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE.
w w w. d el l. c om | s upp ort . del l . com Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties for the U.S.
How long does this limited warranty last? This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dell-branded hardware: • Portable computer batteries carry a 1-year limited warranty. • Projector lamps carry a 90-day limited warranty. • Memory carries a lifetime limited warranty. • Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell computer to which the monitor will be connected.
w w w. d el l. c om | s upp ort . del l . com What will Dell do? During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm • If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
w w w. d el l. c om | s upp ort . del l . com Dell Inc. Ink and Toner Cartridges Limited Warranties Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that they will be free from defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink cartridges they will be free from defects in material and workmanship for two years beginning on the date of invoice.
"use" if (but only if) you have a separate license for each computer to which the Software is distributed. You must ensure that the number of persons using the Software installed on a network server does not exceed the number of licenses that you have. If the number of users of Software installed on a network server will exceed the number of licenses, you must purchase additional licenses until the number of licenses equals the number of users before allowing additional users to use the Software.
w w w. d el l. c om | s upp ort . del l . com U.S. Government Restricted Rights The software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the software and documentation with only those rights set forth herein.
FCC Notices (U.S. Only) Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference. • This device must accept any interference received, including interference that may cause undesired operation.
Appendix w w w. d el l. c om | s upp ort . del l .
Index A right arrow, 17 Scan, 16 Select, 17 Speed Dial, 18 Advanced tab, 67 aligning ink cartridges, 74 Answer Fax When, 25 C B banner printing, 42 banner, loading paper, 34 Black button, 16 borderless printing, 41 buttons, operator panel Auto Answer, 18 Black, 16 Cancel, 18 Color, 16 Copy, 16 Fax, 16 keypad numbers and symbols, 17 left arrow, 17 Lighter/Darker, 17 Menu, 16 Mode, 17 Number of Copies, 16 Power, 16 Quality, 17 Redial/Pause, 17 Reduce/Enlarge, 16 Cancel button, 18 cards loading, 35 cartri
F fax group dial, 63 on hook dial, 64 receiving automatically, 56 receiving manually, 56 receiving with an answering machine connected to the printer, 57 speed dial, 62 faxing, 65 G loading cards, 35 envelopes, 35 greeting cards, 35 index cards, 35 iron-on transfers, 35 paper, 34 photo cards, 35 photo paper, 35 postcards, 35 transparencies, 35 loading documents ADF, 36 scanner glass, 38 Paper Setup tab, 70 paper type sensor, 32 turning off, 33 photo cards loading, 35 photo paper loading, 35 photos printi
Q creating from the operator panel, 62 using, 64 Quality/Copies tab, 70 R support contacting Dell, 90 reinstalling software, 78 removing software, 78 T replacing ink cartridges, 71 transparencies loading, 35 right arrow button, 17 S safety information, 9 troubleshooting error messages and lights, 84 general, 80 setup, 77 setup troubleshooting, 77 software Dell All-In-One Center, 68 Dell Printer Solution Center, 67 Print Properties, 69 Printer Setup Utility, 58 removing, 78 W warranty, 110 spec
Index