ALIENWARE® M17x MOBILE MANUAL
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of Rovi Corporation.
CONTENTS CHAPTER 1: SETTING UP YOUR LAPTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Before Setting Up Your Laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Connect the AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 CHAPTER 3: USING YOUR LAPTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS CHAPTER 5: TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Basic Hints and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Backup and General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Dear Valued Alienware Customer, Welcome to the Alienware family. We are thrilled to include you among the growing number of savvy high-performance computer users. The Alienware technicians who have crafted your machine have made certain that your highperformance system is properly optimized and performs to its fullest potential. We build machines with one single unwavering purpose: Build It As If It Were Your Own.
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CHAPTER 1: SETTING UP YOUR LAPTOP CHAPTER 1: SETTING UP YOUR LAPTOP
CHAPTER 1: SETTING UP YOUR LAPTOP Before Setting Up Your Laptop Congratulations on the purchase of your Alienware M17x! Read all safety and setup instructions before connecting your new laptop. Begin by carefully opening the box and removing all components that were shipped to you. Before setting up your laptop or components, see the included invoice to verify that all items ordered are present and be sure to inspect all items for any physical damage that may have occurred during shipment.
CHAPTER 1: SETTING UP YOUR LAPTOP Product Documentation and Media The documentation that ships with your Alienware laptop is designed to provide answers to many of the questions that may arise as you explore your new laptop’s capabilities. You may see the documentation for technical information or general use as needed to answer questions in the future, or aid you in finding answers and solutions.
CHAPTER 1: SETTING UP YOUR LAPTOP Connect the AC Adapter WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage.
CHAPTER 1: SETTING UP YOUR LAPTOP Press the Power Button 13
CHAPTER 1: SETTING UP YOUR LAPTOP Connect the Network Cable (Optional) 14
CHAPTER 1: SETTING UP YOUR LAPTOP Set Up Microsoft Windows Your computer is preconfigured with the Microsoft Windows operating system. To set up Windows for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection. CAUTION: Do not interrupt the operating system’s setup process.
CHAPTER 1: SETTING UP YOUR LAPTOP Set Up WirelessHD (Optional) The WirelessHD feature allows you to share high-definition video from your computer display to a TV without the use of cables. To set up WirelessHD, use a WirelessHD kit. For instructions on setting up WirelessHD, see the document that shipped with your WirelessHD kit. NOTE: The WirelessHD kit does not ship with your computer and must be purchased separately.
CHAPTER 1: SETTING UP YOUR LAPTOP Set Up Wireless Display (Optional) NOTE: The wireless display feature may not be supported on all computers. For information about the hardware and software requirements for setting up wireless display, see www.intel.com. NOTE: The wireless display feature is available on your computer only if you ordered an Intel Wi-Fi WLAN card and nVidia graphics card with Optimus technology or AMD Radeon graphics card at the time of purchase.
CHAPTER 1: SETTING UP YOUR LAPTOP Connect to the Internet (Optional) Setting Up a Wired Connection •• If you are using a dial-up connection, connect the telephone line to the optional external USB modem and to the telephone wall jack before you set up your Internet connection. •• If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions.
CHAPTER 1: SETTING UP YOUR LAPTOP Setting Up a Wireless Connection NOTE: To set up your wireless router, see the documentation that shipped with your router. Before you can use your wireless Internet connection, you need to connect to your wireless router. To set up your connection to a wireless router: 1. Ensure that wireless is enabled on your computer. 2. Save and close any open files, and exit any open programs. 3. Click Start → Control Panel. 4.
CHAPTER 1: SETTING UP YOUR LAPTOP Setting Up Your Internet Connection ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country. If you cannot connect to the Internet but have successfully connected in the past, the Internet Service Provider (ISP) might have a service outage. Contact your ISP to check the service status, or try connecting again later. Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP This chapter provides information about your new laptop to familiarize you with its various features, and get you up and running quickly.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 1 Security cable slot — Attaches a commercially available security cable to the computer. NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your computer. 2 Network connector — Connects your computer to a network or broadband device. 3 VGA connector — Connects your computer to a monitor or projector. 4 HDMI-output connector — Connects to a TV for both multi-channel digital audio and video signals.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 6 USB 3.0 connectors (2) — Provide faster data transmission between your computer and USB devices. 7 Audio-out/Headphone/S/PDIF connector — Connects to amplifiers, speakers, or TVs for digital audio output. Can also be used to connect to a pair of headphones, powered speakers, or sound system. NOTE: Use the S/PDIF adapter that shipped with your computer, to connect a TOSLINK optical cable.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Right View Features 1 2 3 4 5 1 Optical drive — Plays or records only standard-size (12 cm) CDs, DVDs, and Blu-ray Discs (optional). Ensure that the side with print or writing is facing upward when inserting discs. For more information, see “Using the Optical Drive“ on page 45. 2 9-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital photos, music, videos, and documents. 3 USB 2.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 4 eSATA/USB combo connector with USB PowerShare — Connects to eSATA compatible storage devices (such as external hard drives or optical drives) or USB devices (such as a mouse, keyboard, printer, external drive, or MP3 player). The USB Powershare feature allows you to charge USB devices when the computer is powered on/off or in sleep state. NOTE: Certain USB devices may not charge when the computer is powered off or in sleep state.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Back View Features 1 1 AC adapter connector — Connects to an AC adapter to power the computer and charge the battery.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Display Features 1 2 3 4 28 5
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 1 Left digital-array microphone — Combines with the right digital-array microphone to provide high quality sound for video chatting and voice recording. 2 Camera activity indicator — Indicates if the camera is on or off. A solid blue light indicates camera activity. 3 Camera — Built-in camera for video capture, conferencing, and chat.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Computer Base and Keyboard Features 6 5 1 2 3 30 4
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP 1 Status lights (3) — Indicate if the Scroll Lock, Caps Lock, or Number Lock lights are turned on or off. For more information, see “Status Lights” on page 32. 2 Keyboard — The backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys. 3 Touch pad buttons (2) — Provide left-click and right-click functions like those on a mouse.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Status Lights The three status lights are located at the top-left side of the keyboard. For the exact location, see “Computer Base and Keyboard Features” on page 30. Scroll Lock Light Turns on when the scroll lock option is on. Caps Lock Light Turns on when the keyboard is in Caps Lock mode. In this mode, all characters you type are in uppercase. Number Lock Light Turns on when the keyboard is in Num Lock mode. In this mode, the embedded numeric keypads can be used.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Media Control Keys The media control keys are located at the top-right side of the keyboard. For the exact location, see “Computer Base and Keyboard Features” on page 30. To activate, press the desired keys. The keys will illuminate temporarily to confirm your selection.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Power Button You can program this button to perform actions like shutting down the operating system or entering the standby mode. For details on how to program this button, see Power Options in the control panel of Microsoft Windows operating system. The power button is located in the center of the hinge cover. For the exact location, see “Computer Base and Keyboard Features” on page 30. The color of the AlienHead rim indicates the power status.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP On AC adapter: Blue or custom AC-color The battery is fully charged. Blue or custom AC-color fading into amber or custom battery-color The computer is turned off or on and the battery is charging. Blue or custom AC-color fading into black The computer is in standby mode. On battery: Amber or custom battery-color The battery is fully charged. Amber or custom battery-color fading into black The computer is in standby mode.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP Function Keys NOTE: Depending on the configuration of the laptop you purchased, some of the function keys may have no associated tasks. The key is located at the bottom-left corner of the keyboard, and is used together with other keys to activate certain functions. Hold down the key along with the key described below: FI – Suspend Mode Press to enable suspend mode.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP F5 – Decrease Display Brightness Press to decrease the brightness of the display. F6 – Display Mode Press to switch between clone mode and extended desktop mode, when an external display is connected. F7 – Switchable Graphics Toggle Press to switch between integrated and discrete graphics option. F8 – External HDMI Input Toggle Press to switch between external HDMI input source.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP F11 – AlienFX on/off Press to enable or disable the AlienFX illumination. F12 – Touch Pad on/off Press to enable or disable the touch pad function and the illumination around the touch pad. When the touch pad function is switched off, the touch pad can still work temporarily for three to five seconds while the computer reboots into the Windows operating system, or resumes from standby or hibernate mode.
CHAPTER 3: USING YOUR LAPTOP CHAPTER 3: USING YOUR LAPTOP
CHAPTER 3: USING YOUR LAPTOP Alienware Command Center The Alienware Command Center gives you access to Alienware’s exclusive software and is a continuously upgradable control panel. As Alienware releases new programs, they download directly into the Command Center allowing you to build a library of system management, optimization, and customization tools. You can access Alienware Command Center by pressing on the media control keys. See “Media Control Keys” on page 33.
CHAPTER 3: USING YOUR LAPTOP Connection Type Computer Cable Display VGA-to-VGA (VGA cable) HDMI-to-HDMI (HDMI cable) Mini-DisplayPortto-DisplayPort (Mini-DisplayPortto-DisplayPort adapter + DisplayPort Cable) Mini-DisplayPortto-DVI (MiniDisplayPort-to-DVI adapter + DVI cable) 41
CHAPTER 3: USING YOUR LAPTOP 1. 2. 3. 4. 5. 6. 7. 42 NOTE: You can purchase the mini-DisplayPort-to-DisplayPort and mini-DisplayPort-to-DVI adapters at www.dell.com. Turn off your laptop. Turn off the display and disconnect it from the power supply. Connect one end of the display cable to the VGA, mini-DisplayPort, or HDMI connector on your Alienware laptop. Connect the other end of the cable to the same connector on your display.
CHAPTER 3: USING YOUR LAPTOP Extending the Desktop 1. With the external display connected, right-click on the desktop and select Personalize. 2. Select Connect to a projector or other external display in the upper left portion of the screen. 3. Click Connect Display. 4. Select from the below options that appear on the screen: •• Duplicate my display on all displays (mirrored) •• Show different parts of my desktop on each display (extended) •• Show my desktop on the external display only 5.
CHAPTER 3: USING YOUR LAPTOP Using Removable Media and Cards Observe the safety measures below: CAUTION: Inserting a blank card upside down may damage your laptop. When no Media Card is inserted into the Media Card slot, ensure that the blank card that shipped with your laptop is inserted in the unused slot. The blank card protects the unused slot from dust and other particles. When inserting a blank card, ensure that the correct side is on the top (indicated by an arrow mark on some blank cards).
CHAPTER 3: USING YOUR LAPTOP Using the Optical Drive Your laptop has a slot load optical drive. Depending on the configuration ordered, your laptop may have one of the following drive types. These logos are used to indicate each drive’s capabilities and media compatibility. DVD±R/W DVD±R/W drive can read CD-ROM, CD-R, CD-R/W, DVD, DVD+R/W, and DVD-R/W media. Blu-ray Disc Combo/Triple Layer (optional) Blu-ray drive can read CD-ROM, CD-R, CD-R/W, DVD, DVD+R/W, DVD-R/W, DVD+R, BD-ROM media.
CHAPTER 3: USING YOUR LAPTOP Using the Integrated Camera FastAccess Facial Recognition Your computer may have the FastAccess facial recognition feature. This feature helps keep your Alienware computer secure by using the unique appearance of your face to verify your identity and automatically supply login information that you would normally enter manually, such as a user ID and password for a Windows account or a secure web site. For more information, click Start → Programs→ FastAccess.
CHAPTER 3: USING YOUR LAPTOP Battery Pack Your laptop is equipped with a high-energy rechargeable lithium ion (Li-ion) battery pack. Battery life will vary depending on your laptop configuration, model, applications installed, power management settings, and features used. As with all batteries, the maximum capacity of this battery will decrease with time and usage. The battery meter lights on the battery pack indicate the charge level of the battery.
CHAPTER 3: USING YOUR LAPTOP Power Management Understanding Power Consumption In order to fully utilize the power of your battery, it would be a good idea for you to spend some time acquiring a basic understanding of the power management concept from your operating system. You can use the power options in your operating system to configure the power settings on your computer.
CHAPTER 3: USING YOUR LAPTOP Customizing Your Power Settings 1. Click Start → Control Panel. 2. Click All Control Panel Items. 3. Double-click the Power Options icon. 4. Select a power plan from the options shown. To customize specific settings, click Change plan settings next to the selected power plan.
CHAPTER 3: USING YOUR LAPTOP nVidia Optimus Technology (Optional) NOTE: The nVidia optimus technology is not supported on computers that use nVidia 3D vision. Your Alienware M17x laptop is equipped with the nVidia Optimus technology. The Optimus technology is designed to maximize performance and user experience on your computer, while minimizing the impact on battery life.
CHAPTER 3: USING YOUR LAPTOP You can also create application profiles for any application on your computer. This may be required for newly released games or applications that do not have a default application profile. Changing the Application Profile Settings 1. Right-click on the desktop and select NVIDIA Control Panel. 2. In the NVIDIA Control Panel window, click 3D Settings to expand the selection (if not already expanded) and then click Manage 3D Settings. 3.
CHAPTER 3: USING YOUR LAPTOP Free Fall Sensor Free fall sensor protects your computer hard drive from possible damage, by detecting a free fall state caused by accidentally dropping the computer. When a free fall state is detected, the hard drive is placed in a safe state to protect against damage to the read/write head and possible data loss. Your hard drive returns to normal operation, when the free fall state is no longer detected.
CHAPTER 3: USING YOUR LAPTOP Configuring the BIOS System Setup The System Setup options allow you to: •• Change the system configuration information after you add, change, or remove any hardware in your laptop. •• Set or change a user-selectable option. •• View the installed amount of memory or set the type of hard drive installed. Before you use System Setup, it is recommended that you write down the current System Setup information for future reference.
CHAPTER 3: USING YOUR LAPTOP Entering System Setup 1. Turn on (or restart) your laptop. NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release in even intervals until the System Setup screen appears. 2. While the laptop is booting, press immediately before the operating system logo appears to access the BIOS Setup Utility.
CHAPTER 3: USING YOUR LAPTOP System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. NOTE: For the updated system setup information, see the Service Manual at support.dell.com/manuals. Main Menu System Time (hh:mm:ss) System Date (mm/dd/yyyy) Alienware Service Tag BIOS Version EC Version ME Version Sandy Bridge Version Displays the system time. Displays the system date.
CHAPTER 3: USING YOUR LAPTOP Main Menu CPU CPU Frequency CPU L3 Cache CPUID Integrated Graphics Discrete Graphics 1 Discrete Graphics 2 Total Memory Memory Bank 0 56 Displays the type of processor installed. Displays the speed of the processor. Displays the processor cache size. Displays the ID of the processor. Displays the integrated graphics. Displays the primary discrete graphics. Displays the secondary discrete graphics. Displays the total memory available in your computer.
CHAPTER 3: USING YOUR LAPTOP Advanced Menu Intel SpeedStep Allows you to enable or disable the Intel SpeedStep technology. Disabling this feature may improve performance, but will greatly reduce battery life. Virtualization Allows you to enable or disable the Intel Virtualization technology. USB Emulation Allows you to enable or disable the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices.
CHAPTER 3: USING YOUR LAPTOP Advanced Menu USB Power Share Allows you to charge USB devices when the computer is turned off or in standby mode. •• AC Only: Charge USB devices when connected to AC adapter only. •• AC and Battery: Charge USB devices when connected to AC adapter and when the computer is running on battery. •• Disabled: Disables USB PowerShare. Integrated Network Allows you to enable or disable the on-board LAN controller.
CHAPTER 3: USING YOUR LAPTOP Advanced Menu CPU Turbo Mode Allows you to enable or disable the Intel CPU turbo mode performance option. Performance Menu Allows you to configure fields in the Performance Options sub-menu (for more information, see “Performance Options Sub-Menu“ on page 60). Extended ICC Allows you to configure fields in the Extended ICC sub-menu (for more information, see “Extended ICC Sub-Menu“ on page 62).
CHAPTER 3: USING YOUR LAPTOP Advanced Menu Adapter Warnings Allows you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer. •• Disabled: BIOS will not detect unsupported AC adapters and will not display any message to screen. •• Enabled : BIOS will detect unsupported AC adapters and display an error to screen. Charger Behavior Primary Display Allows you to enable or disable battery charging. Allows you to choose a primary display.
CHAPTER 3: USING YOUR LAPTOP Performance Options Sub-Menu Override Turbo settings Long Duration Power Limit Long Duration Time Window Set Short Duration Power Limit Allows you to override CPU turbo mode settings. Allows you to set the turbo mode power limit 1 value in watts. Allows you to set the turbo mode time 1 value in seconds. Allows you to enable or disable short duration power limit. Short Duration Power Limit Options Allows you to set the turbo mode power limit 2 value in watts.
CHAPTER 3: USING YOUR LAPTOP Performance Options Sub-Menu Memory Frequency Allows you to set memory frequency. XMP DIMM Profile Allows you to configure different XMP options. Extended ICC Sub-Menu Use Watchdog Timer for ICC Turn off unused PCI/PCIe clocks Allows you to enable or disable the watchdog timer. Allows you to enable or disable the PCI/PCIe clocks. •• Disabled: All PCI/PCIe clocks are on. •• Enabled: Empty PCI/PCIe clocks disabled.
CHAPTER 3: USING YOUR LAPTOP Wireless Menu Bluetooth Allows you to enable or disable the internal Bluetooth device. •• Disabled: The internal Bluetooth device is disabled and is not visible to the operating system. •• Enabled: The internal Bluetooth device is enabled. Wireless Network Allows you to enable or disable the internal wireless device. •• Disabled: The internal wireless device is disabled and is not visible to the operating system. •• Enabled: The internal wireless device is enabled.
CHAPTER 3: USING YOUR LAPTOP Security Menu Set Service Tag Displays the service tag of the computer when the service tag is present. Displays a field to input the service tag manually when the service tag is absent. Set Supervisor Password Allows you to set the supervisor password. The supervisor password controls access to the system setup utility. Set User Password Allows you to set the user password. The user password controls access to the computer at boot.
CHAPTER 3: USING YOUR LAPTOP Exit Menu Exit Saving Changes Allows you to exit System Setup and save your changes to CMOS. Save Change Without Exit Allows you remain in System Setup and save your changes to CMOS. Exit Discarding Changes Allows you to exit System Setup and load previous values from CMOS for all Setup items. Load Optimal Defaults Allows you to load default values for all Setup items. Discard Changes Allows you to load previous values from CMOS for all Setup items.
CHAPTER 3: USING YOUR LAPTOP 66
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS CHAPTER 4: INSTALLING AND REPLACING COMPONENTS
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS This chapter provides guidelines and instructions for increasing the processing power and storage space, by upgrading equipment. You can purchase components for your computer at www.dell.com or www.alienware.com. NOTE: See the Service Manual at support.dell.com/manuals for installation instructions of all serviceable components. Parts purchased from Dell and Alienware will ship with specific replacement instructions.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Turning Off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your laptop. 1. Save and close all open files and exit all open programs. 2. Click Start → Shut Down. The laptop turns off after the operating system shutdown process finishes. 3. Ensure that the computer and any attached devices are turned off.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your own personal safety. WARNING: Before working inside your laptop, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. CAUTION: Handle components and cards with care.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS CAUTION: To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1. Ensure that the work surface is flat and clean to prevent the computer cover from being scratched. 2. Turn off your computer (for more information, see “Turning Off Your Computer” on page 69). CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 3.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Replacing the Battery Pack This battery pack can easily be removed and replaced. Ensure that the laptop is properly shut down before changing the battery pack. CAUTION: To avoid damage to the laptop, use only the battery designed for this particular Alienware laptop. Do not use batteries designed for other Alienware or Dell laptops. To remove the battery pack: 1. Follow the instructions in “Before You Begin” on page 68. 2. Shut down the laptop. 3.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 3 2 1 1 battery bay 2 battery latch 3 battery pack To replace the battery pack, perform the removal steps in reverse order.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Upgrading or Replacing Memory Your laptop is equipped with a configurable memory unit. The industry standard JEDEC PC3-10600 (DDR3) SODIMM memory module connectors are available for memory upgrade. NOTE: If you purchased a dual-core processor, your computer supports only memory module connectors DIMM 1 and DIMM 2. NOTE: The table below illustrates one possible way the system memory can be configured.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Removing the Memory Module(s) NOTE: Your computer supports up to four memory module connectors. You can access connectors DIMM 1 and DIMM 2 by removing the compartment door at the bottom of your computer. To upgrade memory module(s) in connectors DIMM 3 and DIMM 4, see the Service Manual at support.dell.com. 1. Follow the instructions in “Before You Begin” on page 68. 2. Remove the battery (see “Replacing the Battery Pack” on page 72). 3.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 2 1 1 screws (2) 2 compartment door 5. Use your fingertips to carefully spread apart the memory module connector’s spring-locks until the module pops up. 6. Remove the memory module.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 5 4 3 1 2 1 memory module 4 notch 2 spring locks (2) 5 memory module connector 3 tab To replace the memory modules, perform the removal steps in reverse order. While inserting the memory module into the connector align the notch on the memory module with the tab on the memory module connector.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS Upgrading or Replacing the Hard Drive(s) Your laptop is equipped with two hard drive sockets. Removing the Hard Drive(s) 1. Follow the instructions in “Before You Begin” on page 68. 2. Remove the battery pack (see “Replacing the Battery Pack” on page 72). 3. Remove the two screws that secure the compartment door to the computer base. 4. Slide and lift the compartment door away from the computer.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 2 1 1 screws (2) 2 compartment door 5. Loosen the three captive screws on the primary hard-drive assembly (HDD0). 6. Using the pull-tab, lift the primary hard-drive assembly to disconnect it from the connector on the system board. 7. Lift the primary hard-drive assembly out of the computer base.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 3 2 1 1 pull tab 2 primary hard-drive assembly 3 captive screws (3) 8. Loosen the three captive screws on the secondary hard-drive assembly (HDD1). 9. Using the pull tab, lift the secondary hard-drive assembly (HDD1) to disconnect it from the connector on the system board. 10. Lift the secondary hard-drive assembly out of the computer base.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 3 2 1 1 pull tab 2 secondary hard-drive assembly 3 captive screws (3) 81
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 11. Remove the four screws that secure the hard drive to the hard-drive bracket. 12. Lift the hard drive off the hard-drive bracket.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 13. Remove the interposer from the hard drive. 1 2 1 hard drive 2 interposer To replace the hard drive(s), perform the removal steps in reverse order.
CHAPTER 4: INSTALLING AND REPLACING COMPONENTS 84
CHAPTER 5: TROUBLESHOOTING CHAPTER 5: TROUBLESHOOTING
CHAPTER 5: TROUBLESHOOTING Basic Hints and Tips •• Computer does not power on: Is your AC adapter cable securely connected to a working electrical outlet? If connected to a power strip, ensure that the strip is actually working. •• Connections: Check all the cables to ensure that there are no loose connections anywhere. •• Power Savings: Ensure that your computer is not in hibernate or standby mode by pressing the power button for less than 4 seconds.
CHAPTER 5: TROUBLESHOOTING Backup and General Maintenance •• Always backup your important data on a regular basis and keep copies of your operating system and software safe. Do not forget to note the serial numbers if you are storing them outside of their original cases - for example, in a CD wallet. •• Run maintenance programs as often as you can. You may schedule these programs to run at times when you are not using your computer.
CHAPTER 5: TROUBLESHOOTING When troubleshooting your computer, remember the following safety guidelines: •• Before touching any of the computer’s internal components, touch an unpainted portion of the chassis. Doing so will safely discharge any static electricity, which could damage your computer. •• Turn off your computer and any connected peripherals. •• Disconnect any peripherals from your computer.
CHAPTER 5: TROUBLESHOOTING Software Diagnostic Tools Pre-Boot System Assessment (PSA)/Enhanced Pre-Boot System Assessment (ePSA) NOTE: Your computer may have Pre-boot System Assessment (PSA) or Enhanced Pre-boot System Assessment (ePSA) pre-installed on your computer. The computer runs the PSA/ePSA, a series of initial tests of your system board, keyboard, display, memory, hard drive, etc. To invoke PSA/ePSA: 1. Turn on (or restart) your computer. 2.
CHAPTER 5: TROUBLESHOOTING During the assessment, answer any questions that appear. •• If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press ; to continue to the next test, press ; to retest the component that failed, press . •• If failures are detected during the PSA/ePSA, write down the error code(s) and contact Alienware (for more information, see “CONTACTING ALIENWARE“ on page 123).
CHAPTER 5: TROUBLESHOOTING Answers to Common Problems System The computer fails the POST The Power On Self Test (POST) ensures that the computer meets all the necessary system requirements and that all hardware is working properly before starting the remainder of the boot process. If the computer passes the POST, the computer will continue to start normally.
CHAPTER 5: TROUBLESHOOTING A program stops responding or crashes repeatedly End the program: 1. Press simultaneously. 2. Click the Applications tab and select the program that is no longer responding. 3. Click End Task. Check the software documentation. If necessary, uninstall and then reinstall the program.
CHAPTER 5: TROUBLESHOOTING Other software problems Back up your files immediately Use a virus-scanning program to check the hard drive, or CDs Save and close any open files or programs and shut down your computer through the Start menu Scan the computer for spyware: If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware.
CHAPTER 5: TROUBLESHOOTING Check the software documentation or contact the software manufacturer for troubleshooting information: •• Ensure that the program is compatible with the operating system installed on your computer. •• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. •• Ensure that the program is installed and configured properly. •• Verify that the device drivers do not conflict with the program.
CHAPTER 5: TROUBLESHOOTING Hard Drive Problems Allow the computer to cool before turning it on A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. Run Check Disk 1. Click Start → Computer. 2. Right-click Local Disk C:. 3. Click Properties→ Tools→ Check Now. If the User Account Control window appears, click Continue. 4. Follow the instructions on the screen.
CHAPTER 5: TROUBLESHOOTING Memory Memory errors detected on startup •• Check memory modules for correct seating and orientation. Reseat the memory modules if applicable (see “Upgrading or Replacing Memory” on page 74). •• Computers using a dual-channel memory configuration require that memory modules be installed in pairs. If you require assistance, contact Alienware Technical Support (for more information, see “CONTACTING ALIENWARE“ on page 123).
CHAPTER 5: TROUBLESHOOTING Power When you press the power button, the computer does not turn on •• If the AC adapter cable is connected to a surge protector or UPS, ensure that the surge protector or UPS is securely connected to an electrical outlet, is switched on and is working correctly. •• Check that the wall outlet is working properly by testing another device such as a radio or lamp that you know works.
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CHAPTER 6: SYSTEM RECOVERY CHAPTER 6: SYSTEM RECOVERY
CHAPTER 6: SYSTEM RECOVERY AlienRespawn CAUTION: Using AlienRespawn permanently removes any programs or drivers installed after you received your computer. Create backup media of applications you need to install on your computer before using AlienRespawn. Use AlienRespawn only if System Restore did not resolve your operating system problem. CAUTION: Although AlienRespawn is designed to preserve the data files on your computer, it is recommended that you backup your data files before using AlienRespawn.
CHAPTER 6: SYSTEM RECOVERY 6. Select AlienRespawn and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen. NOTE: The restoration process may take an hour or more depending on the size of the data to be restored. NOTE: For more information on AlienRespawn, see knowledge base article 353560 at support.dell.com.
CHAPTER 6: SYSTEM RECOVERY Dell DataSafe Online Backup My Dell Downloads (Optional) NOTE: My Dell Downloads may not be NOTE: Dell DataSafe Online is supported only on Windows operating systems. NOTE: A broadband connection is recommended for fast upload or download speeds. Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft, fire, or natural disasters.
CHAPTER 7: BASIC SPECIFICATIONS CHAPTER 7: SPECIFICATIONS
CHAPTER 7: SPECIFICATIONS Computer Model Alienware M17x-R3 Dimensions Height 104 Front 44.5 mm (1.75 inches) Back 45.0 mm (1.77 inches) Width 410.0 mm (16.14 inches) Depth 304.0 mm (11.97 inches) Weight with 9-cell battery and optical drive (starting at) 4.26 kg (9.40 lb) NOTE: The weight of your laptop will vary depending on the configuration ordered and the manufacturing variability.
CHAPTER 7: SPECIFICATIONS Processor and System Chipset Processor •• Intel Core i5 •• Intel Core i7 L2 cache 256 KB L3 cache up to 8 MB Bus clock 100 MHz System chipset Mobile Intel HM67 Express Chipset SDRAM bus width one or two 64-bit channels of DDR3 memory up to 1333 MHz Processor address bus width 32 bits Processor data width 64 bits BIOS SPI Flash Memory 32 Mbit Graphics bus PCIe x16 bus 105
CHAPTER 7: SPECIFICATIONS Memory 106 Connectors four internally-accessible DDR3 using JEDEC SODIMM sockets Capacities 2 GB, 4 GB, and 8 GB Memory type up to 1333 MHz unbuffered non-ECC dual‑channel DDR3 configuration Memory configurations possible 4 GB, 6 GB, 8 GB, 16 GB, and 32 GB
CHAPTER 7: SPECIFICATIONS Ports and Connectors Network adapter one RJ45 connector USB two 4-pin USB 2.0 and 3.0 compliant connectors eSATA/USB combo one 7-pin/4-pin eSATA/USB 2.
CHAPTER 7: SPECIFICATIONS Communications Network adapter 10/100/1000 Mbps Ethernet LAN on system board Wireless •• one half Mini-Card slot •• one full Mini-Card slot •• Bluetooth; Wireless Display (optional); WirelessHD (optional) Video Video controller Integrated Intel HD Graphics 3000 Discrete •• NVIDIA GeForce GTX 460M •• AMD Radeon HD 6970M •• AMD Radeon HD 6870M 108
CHAPTER 7: SPECIFICATIONS Video Video memory Integrated 512 MB dedicated video memory (for total system memory greater than 4 GB) Discrete •• 1.5 GB •• 1.0 GB •• 2.0 GB External display support HDMI, Mini DisplayPort, VGA, WiDi (optional), and WirelessHD (optional) Audio Type High-Definition 5.
CHAPTER 7: SPECIFICATIONS Audio Internal microphone support dual digital microphone in camera assembly Volume controls program menus and keyboard media function keys Hard-Drive Storage Interface •• SATA 2.0 (3Gb/s) •• Solid-State Drive (SSD) Number of storage drives two Hard drive •• two 2.5 inch SATA 2.
CHAPTER 7: SPECIFICATIONS Media Card Reader Cards supported •• Secure Digital (SD) memory card •• Secure Digital Input/Output (SDIO) card •• Secure Digital Extended Capacity (SDXC) card •• MultiMedia Card (MMC) •• MultiMedia Card plus (MMC+) •• Memory Stick •• Memory Stick PRO •• xD-Picture Card (type - M and type - H) •• Hi Density-SD (SDHD) •• Hi Capacity-SD (SDHC) 111
CHAPTER 7: SPECIFICATIONS Display Type •• 17.3 inch HD+ WLED •• 17.3 inch FHD WLED •• 17.3 inch FHD 120 Hz WLED •• 17.3 inch FHD 120 Hz WLED with nVidia 3D vision support Maximum resolution 1920 x 1080 Dimensions (active area) 112 Height 215 mm (8.46 inches) Width 382 mm (15.04 inches) Diagonal 439 mm (17.28 inches) Refresh rate 60 Hz Operating angle 0° (closed) to 140° Pixel pitch 0.
CHAPTER 7: SPECIFICATIONS Keyboard (Backlit) Number of keys 82 (Korea, U.S., and Canada); 83 (Europe); 86 (Japan) Backlight color RGB; colors can be changed by invoking the AlienFX application in the Alienware Command Center. For information, see “Alienware Command Center” on page 40. Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size Height 54.00 mm (2.13 inches) sensor-active area Width 100.00 mm (3.94 inches) rectangle Camera Camera resolution 3.
CHAPTER 7: SPECIFICATIONS Battery 9-cell “smart” lithium ion (92 Whr) Height 22.00 mm (0.87 inches) Width 233.00 mm (9.17 inches) Depth 90.00 mm (3.54 inches) Weight 0.52 kg (1.14 lb) Voltage 11.10 VDC Operating time battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions.
CHAPTER 7: SPECIFICATIONS AC Adapter Type 150 W/240 W Input voltage 100-240 VAC Input current (maximum) 150 W 2.50 A 240 W 3.50 A Input frequency 50-60 Hz Output current 150 W 7.70 A (continuous) 240 W 12.30 A (continuous) Output power 150 W 150 W 240 W 240 W Rated output voltage 19.
CHAPTER 7: SPECIFICATIONS AC Adapter Temperature range Operating 150 W 0° to 35°C (32° to 95°F) 240 W 0° to 40°C (32° to 104°F) Storage –40° to 70°C (–40° to 158°F) Connector types DC connector 3-pin, 7.
CHAPTER 7: SPECIFICATIONS Computer Environment Relative humidity (maximum) Operating 10% to 90% (non-condensing) Storage 10% to 95% (non-condensing) Maximum vibration (Using a random vibration spectrum that simulates user environment) Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating.
CHAPTER 7: SPECIFICATIONS 118
APPENDIX APPENDIX
APPENDIX GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Computer Setup •• Read all instructions marked on the product and in the documentation before operating your computer. •• Retain all safety and operating instructions. •• Never use this product near water or a heat source. •• Only set-up the computer on a stable work surface. •• Only operate the computer using the power source type indicated on the rating label. •• Never block or cover any openings or fans in the computer case.
APPENDIX Computer Use •• Route the power cable and all cables away from where people might walk or trip over them. Do not allow anything to rest on the power cable. •• Do not spill anything on or into your computer. •• To avoid electrical shock, always disconnect all power, modem and any other cables from the wall outlets before handling the computer. Electrostatic Discharge (ESD) Warning Electrostatic Discharge (ESD) can cause damage to internal system components if precautions are not taken.
APPENDIX General Safety Precautions •• Mechanical Shock: Your computer should never be subjected to severe mechanical shocks. Careless handling of your computer may cause damage. Mechanical Shock is not covered by the warranty. •• Electrical Shock: If you do not open up your computer, there is nothing to worry about. Your computer protects itself against most irregularities in the power source. When You Should Contact Alienware •• The battery, power cable or connector is damaged.
APPENDIX CONTACTING ALIENWARE For customers in the United States/Canada, call 1-800-ALIENWARE. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Because availability varies by country and product, some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1.
APPENDIX Websites You can learn about Alienware products and services on the following websites: •• www.dell.com •• www.dell.com/ap (Asian/Pacific countries only) •• www.dell.com/jp (Japan only) •• www.euro.dell.com (Europe only) •• www.dell.com/la (Latin American and Caribbean countries) •• www.dell.ca (Canada only) You can access Alienware Support through the following websites: •• support.dell.com •• support.jp.dell.com (Japan only) •• support.euro.dell.com (Europe only) •• support.la.dell.
APPENDIX Information for NOM, or Official Mexican Standard (Only for Mexico) The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM): Importer: Dell México S.A. de C.V. Paseo de la Reforma 2620 - Flat 11° Col. Lomas Altas 11950 México, D.F. Regulatory Model Number Voltage Frequency Electricity Output Consumption Voltage Output Intensity P11E 100-240V AC 50-60 Hz 2.50 A/3.50 A 7.70 A/12.30 A 19.