Alienware m15 Ryzen Edition R5 Service Manual Regulatory Model: P109F Regulatory Type: P109F002/P109F003 April 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer.............................................................................................. 6 Before working inside your computer................................................................................................................................. 6 Safety instructions.................................................................................................................................................................
Touchpad............................................................................................................................................................................ 39 Removing the touchpad............................................................................................................................................... 39 Installing the touchpad.........................................................................................................................................
Chapter 6: Getting help and contacting Alienware.............................................................................
Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
NOTE: The color of your computer and certain components may appear differently than shown in this document. Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent problems or a shortened product life span.
● Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are insulators and often highly charged. ● Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a server environment is different than for a desktop or portable environment.
Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list Component Screw type Quantity Battery M2x3 4 Touchpad bracket M2.5x2.5 2 Touchpad M2x2 2 Keyboard-controller board M2x2 1 Rear I/O cover M2x4 2 Rear I/O cover M2.5x5 2 Power-adapter port-bracket M2x4 2 System board M2x4 9 Heat-sink assembly M2x4 6 USB board M2x4 2 Power button M2x2 3 Screw image Major components of Alienware m15 Ryzen Edition R5 The following image shows the major components of Alienware m15 Ryzen Edition R5.
1. 2. 3. 4. 5. 6.
7. Heat sink 8. I/O board 9. Battery 10. Left speaker 11. Palm-rest and keyboard assembly 12. Display assembly 13. Touchpad 14. Touchpad bracket 15. Keyboard controller board 16. Right speaker 17. Rear I/O cover 18. USB board 19. Power button 20.Power-button bracket 21. Right fan 22.Memory modules 23.Wireless card 24.Wireless card bracket 25.System board 26.USB Type-C port bracket NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased.
Steps 1. Remove the two screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2.5x8.5+3.5) that secure the base cover to the palm-rest and keyboard assembly. 3. Loosen the four captive screws (M2.5x1.7+3.3) that secure the base cover to the palm-rest and keyboard assembly. NOTE: Loosening the four screws creates a gap, which can be used to pry and lift the base cover off the palm-rest and keyboard assembly. 4.
5. Pry the left and right sides of the base cover. 6. Lift the base cover off the palm-rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other component from your computer. 7. Disconnect the battery cable from the system board. 8. Turn your computer over and press the power button for 20 seconds to drain the flea power.
Steps 1. Connect the battery cable to the system board. 2. Slide the notches on the top of the base cover under the rear I/O-cover, and snap the base cover into place on the palm-rest assembly. 3. Replace the two screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 4. Tighten the two captive screws (M2.5x8.5+3.5) that secure the base cover to the palm-rest and keyboard assembly. 5. Tighten the four captive screws (M2.5x1.7+3.
● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the power button is pressed. ● Do not crush, drop, mutilate, or penetrate the battery with foreign objects. ● Do not expose the battery to high temperatures, or disassemble battery packs and cells. ● Do not apply pressure to the surface of the battery. ● Do not bend the battery.
3. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1.
Solid-state drive Removing the 2230 solid-state drive in SSD slot one Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in SSD slot one.
About this task NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in SSD slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state drive in SSD slot one. If you want to replace your 2230 solid-state drive with a 2280 solid-state drive, see procedure to move the screw mount.
About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in SSD slot one. The following image indicates the location of the 2280 solid-state drive that is installed in SSD slot one and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board. 2. Lift the thermal shield off the solid-state drive. 3.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Slide the solid-state drive into the solid-state drive slot. 3. Place the thermal shield on the solid-state drive. 4. Align the screw holes on the thermal shield with the screw holes on the solid-state drive and system board. 5. Replace the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board. Next steps 1. Install the base cover. 2.
Steps 1. Remove the two screws (M2x4) that secure the thermal shield to the system board and the palm-rest and keyboard assembly. 2. Lift the thermal shield off the solid-state drive. 3. Slide and lift the solid-state drive off the solid-state drive slot on the system board. Installing the 2230 solid-state drive in SSD slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Slide the solid-state drive into the solid-state drive slot. 3. Place the solid-state drive bracket on the solid-state drive. 4. Align the screw holes on the thermal shield with the screw holes on the solid-state drive and system board. 5. Replace the two screws (M2x4) that secure the solid-state drive to the system board. Next steps 1. Install the base cover. 2.
Steps 1. Remove the two screws (M2x4) that secure the thermal shield to the system board and the palm-rest and keyboard assembly. 2. Lift the thermal shield off the solid-state drive. 3. Slide and lift the solid-state drive off the solid-state drive slot on the system board. Installing the 2280 solid-state drive in SSD slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Slide the solid-state drive into the solid-state drive slot. 3. Place the solid-state drive bracket on the solid-state drive. 4. Align the screw holes on the thermal shield with the screw holes on the solid-state drive and system board. 5. Replace the two screws (M2x4) that secure the solid-state drive to the system board. Next steps 1. Install the base cover. 2.
3. To install a 2230 solid-state drive in SSD slot one, see installing the 2230 solid-state drive in SSD slot one. 4. To install a 2280 solid-state drive in SSD slot one, see installing the 2280 solid-state drive in SSD slot one. Procedure to move the screw mount in SSD slot two About this task This computer supports two solid-state drive form factors in SSD slot two: ● M.2 2230 ● M.
3. To install a 2230 solid-state drive in SSD slot two, see installing the 2230 solid-state drive in SSD slot two. 4. To install a 2280 solid-state drive in SSD slot two, see installing the 2280 solid-state drive in SSD slot two. Speakers Removing the speakers Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the 2280 solid-state drive in SSD slot 2.
Steps 1. Disconnect the speaker cable from the system board. 2. Peel the tapes that secure the speaker cable to the palm-rest and keyboard assembly. 3. Note the speaker cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 4. Lift the speakers, along with the cables, off the palm-rest and keyboard assembly. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. Lift the system board Mylar and open the latch to disconnect the I/O-board cable from the I/O board. 2. Remove the screw (M2x4) that secures the I/O board to the palm-rest and keyboard assembly. 3.
\ Steps 1. Peel back the system board Mylar. 2. Align and place the I/O board on the palm-rest and keyboard assembly. 3. Replace the screw (M2x4) that secures the I/O board to the palm-rest and keyboard assembly. 4. Tighten the captive screw (M2x2) that secures the I/O board to the palm-rest and keyboard assembly. 5. Connect the I/O-board cable to the I/O board and close the latch to secure the cable. 6. Place the system board Mylar back on the system board. Next steps 1. Install the base cover. 2.
Steps 1. Lift the system board Mylar to access the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 3. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 and step 3 to remove the other memory module, if installed on your computer. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Lift the system board Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly into the slot at an angle. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. NOTE: Repeat step 1 to step 3 to install the other memory module, if available on your computer. Next steps 1. Install the base cover. 2.
Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the wireless card and provides a visual representation of the removal procedure. Steps 1. Lift the system board Mylar to access the wireless card. 2. Remove the screw (M2x4) that secures the wireless-card bracket to the system board and palm-rest and keyboard assembly.
3. Lift the wireless-card bracket off the wireless card. 4. Disconnect the antenna cables from the wireless card. 5. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Steps 1.
The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Silkscreen marking Main White MAIN △ (white triangle) Auxiliary Black AUX ▲ (black triangle) 3. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless-card slot. 4.
Steps 1. Remove the two screws (M2x4) that secure the rear I/O-cover to the palm-rest and keyboard assembly. 2. Remove the two screws (M2.5x5) that secure the rear I/O-cover to the palm-rest and keyboard assembly. 3. Disconnect the Tron light cable from the system board. 4. Firmly grasp the sides of your computer with both hands and push the rubber feet on the rear I/O-cover outwards with your thumbs to release the rear I/O-cover from the palm-rest and keyboard assembly. 5.
Steps 1. Slide the rear I/O-cover onto the palm-rest and keyboard assembly until it snaps into place. 2. Replace the two screws (M2x4) that secure the rear I/O-cover to the palm-rest and keyboard assembly. 3. Connect the Tron light cable to the system board. 4. Replace the two screws (M2.5x5) that secure the rear I/O-cover to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure. Steps 1. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 2. Open the latch and disconnect the touchpad cable from the system board. 3. Open the latch and disconnect the touchpad cable from the touchpad. 4. Remove the two (M2.5x2.5) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 5.
Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the two (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly. 3.
Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear I/O-cover. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the removal procedure. Steps 1.
3. Peel the display cable from the system board and remove the display cable from the slot on the system board. 4. Lift the section of the system board Mylar next to the left cooling fan. 5. Remove the two screws (M2x4) on the power-adapter port-bracket that secures the power-adapter port to the system board. 6. Lift the power-adapter port-bracket off the system board. 7. Disconnect the power-adapter port-cable from the system board. 8.
5. Replace the two screws (M2x4) that secure the power-adapter port bracket to the system board. 6. Replace the system board Mylar back to the edge of the left cooling fan. 7. Route the display cable through the opening between the power-adapter port and the heat-sink assembly. 8. Connect the display cable on the system board and close the latch to secure the cable. 9. Connect the Alienhead LED cable to the system board. 10. Adhere the display cable to the system board. Next steps 1.
Steps 1. Open the latch and disconnect the display cable from the system board. 2. Disconnect the Alienhead LED cable from the system board. 3. Disconnect the RGB-IR camera cable from the USB board. NOTE: This step applies to devices that are shipped with a hybrid RGB-IR camera module. 4. Lift the system board Mylar and peel the tapes that secure the RGB-IR camera cable to the system board. NOTE: This step applies to devices that are shipped with a hybrid RGB-IR camera module. 5.
10. Lift the display assembly off the palm-rest and keyboard assembly. 11. After performing all the above steps, you are left with the display assembly. Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure.
Steps 1. Align the screw holes on the display hinges with screw holes on the palm-rest and keyboard assembly and place the display assembly on the palm-rest and keyboard assembly. 2. Route the display cable through the routing guides on the palm-rest and keyboard assembly. 3. Route the RGB-IR camera cable through the routing guides on the palm-rest and keyboard assembly. NOTE: This step applies to devices that are shipped with a hybrid RGB-IR camera module. 4. Replace six screws (M2.
Keyboard-controller board Removing the keyboard-controller board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image indicates the location of the keyboard-controller board and provides a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the keyboard-backlight cable from the keyboard-controller board. 2.
Steps 1. Using the alignment posts, adhere the keyboard-controller board into the slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the keyboard-controller board with the screw hole on the palm-rest and keyboard assembly. 3. Replace the screw (M2x2) that secures the keyboard-controller board to the palm-rest and keyboard assembly. 4. Connect the keyboard-controller board cable to the keyboard-controller board and close the latch to secure the cable. 5.
8. Remove the rear I/O-cover. 9. Remove the system board Mylar. About this task The following image indicates the connectors on your system board. NOTE: This is an image of the system board that supports Intel processors. The cables are also found on the system board that supports AMD processors. 1. 2. 3. 4. 5. 6. 7. 8.
Steps 1. Remove the two screws (M2x4) that secure the USB Type-C port bracket to the system board. 2. Remove the USB Type-C port bracket from the system board. 3. Open the latch, and disconnect the display cable from the system board. 4. Disconnect the Alienhead LED cable from the system board. 5. Peel the display cable from the system board. 6. Disconnect the power-adapter port cable from the system board. 7. Peel the power-adapter port cable from the system board. 8.
17. Place the system-board assembly on a clean and flat surface. 18. Turn the system-board assembly over. 19. Remove the USB board. 20.Remove the heat-sink assembly. 21. After performing all the above steps, you are left with the system board. Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
About this task The following image indicates the connectors on your system board. 1. 2. 3. 4. 5. 6. 7. 8. 9. Display cable Alienhead LED cable Speaker cable I/O-board cable Power-adapter port cable Touchpad cable Keyboard cable RGB-IR camera cable Power button cable The following image indicates the location of the system board and provides a visual representation of the installation procedure.
Steps 1. NOTE: Place the system board on a clean and flat surface. Replace the USB board. 2. Replace the heat-sink assembly. 3. Turn the system-board assembly over. 4. Align the screw holes on the system-board assembly with the screw holes on the palm-rest and keyboard assembly. 5. Route the power-button board cable under the USB board. 6. Replace the seven screws (M2x4) that secure the system-board assembly to the palm-rest and keyboard assembly. 7.
11. Adhere the display cable to the system board. 12. Adhere the power-adapter port cable to the system board, and connect the power-adapter port cable to the system board. 13. Connect the I/O-board cable to the system board. 14. Connect the speaker cable to the system board. 15. Connect the touchpad cable to the system board and close the latch to secure the cable. 16. Connect the keyboard-controller board-cable to the system board and close the latch to secure the cable. 17.
Steps 1. Disconnect the left and right fan cables from the system board. 2. Turn the system-board assembly over. 3. Remove the six screws (M2x4) that secure the heat-sink assembly to the system board. 4. Lift the heat-sink assembly off the system board. Installing the heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
CAUTION: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved. Steps 1. Place the heat-sink assembly on the system board. 2. Align the screw holes on the heat-sink assembly with the screw holes on the system board. 3. Replace the six screws (M2x4) that secure the heat-sink assembly to the system board. 4. Turn the system board over, and connect the left and right fan cables. Next steps 1. 2. 3. 4. 5. 6. 7.
10. Follow the procedure in After working inside your computer. USB board Removing the USB board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable. 4. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable. 5. Remove the I/O board. 6. Remove the memory module. 7. Remove the wireless card. 8. Remove the battery.
Installing the USB board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the USB board and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the USB board with the screw holes on the system board. 2. Replace the two screws (M2x4) that secure the USB board to the system board. Next steps 1.
Power button Removing the power button Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable. 4. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable. 5. Remove the I/O board. 6. Remove the memory module. 7. Remove the wireless card. 8. Remove the display assembly. 9. Remove the battery. 10.
Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power button and provides a visual representation of the installation procedure. Steps 1. Place the power button on the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the power-button bracket with the screw holes on the palm-rest and keyboard assembly. 3.
Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable. 4. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable. 5. Remove the I/O board. 6. Remove the memory module. 7. Remove the wireless card. 8. Remove the display assembly. 9.
Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. NOTE: When replacing the palm-rest and keyboard assembly, the solid-state drive mounting brackets have to be transferred from the old palm-rest and keyboard assembly to the replacement palm-rest and keyboard assembly. Next steps 1. Install the power button. 2.
Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: ● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics The boot sequence screen also displays the option to access the System Setup screen.
Table 4. System setup options—Advance menu (continued) Advance NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. Default: Enabled USB PowerShare Enables or disables USB PowerShare. Default: Enabled USB Wake Support Enables or disables the USB Wake Support. Default: Enabled SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller.
Table 4. System setup options—Advance menu Advance SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell operating system Recovery tool. Default: 2 SupportAssist OS Recovery Enables or disables the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors. Default: Disabled Table 5.
Table 5. System setup options—Security menu Security Default: Enabled Table 6. System setup options—Boot menu Boot Boot List Option Displays the boot options. Default: UEFI File Browser Add Boot Option Allows you to add the boot options. Windows Boot Manager Display boot options in Windows UEFI Boot Enables or disables UEFI boot. Default: Disabled Table 7. System setup options—Exit menu Exit Exit Saving Changes Allows you to exit system setup and save your changes.
About this task To enter the system setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ● A password can have up to 32 characters. ● The password can contain the numbers 0 through 9.
6. Install the base cover. Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
Troubleshooting System-diagnostic lights Power and battery-status light The power and battery status light indicates the power and battery status of the computer. These are the power states: Solid white:Power adapter is connected and the battery has more than 5% charge. Amber:Computer is running on battery and the battery has less than 5% charge. Off: ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more than 5% charge.
5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu. 7. Type the BIOS setup program filename and press Enter. 8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Flashing the BIOS About this task You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Steps 1. Turn on your computer. 2.
Drain residual flea power (perform hard reset) About this task Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is removed. For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea power before removing or replacing any components in your computer.
Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Table 10. Alienware products and online self-help resources Self-help resources Resource location Information about Alienware products and services www.alienware.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
