Aurora R7 Service Manual Computer Model: Alienware Aurora R7Alienware Aurora R7 Regulatory Model: D23M Regulatory Type: D23M002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer................................................................................9 Before you begin ................................................................................................................................................9 Safety instructions............................................................................................................................................... 9 Recommended tools.........................................
Replacing the bottom cover..............................................................................................28 Procedure......................................................................................................................................................... 28 Post-requisites...................................................................................................................................................28 Removing the 3.5-inch hard drive.........................
Removing the processor-cooling assembly......................................................................49 Prerequisites..................................................................................................................................................... 49 Procedure.........................................................................................................................................................49 Replacing the processor-cooling assembly............................
Replacing the VR heat sink.............................................................................................. 66 Procedure.........................................................................................................................................................66 Post-requisites.................................................................................................................................................. 66 Removing the processor fan and heat-sink assembly........
Removing the top-chassis fan.......................................................................................... 80 Prerequisites..................................................................................................................................................... 80 Procedure.........................................................................................................................................................80 Replacing the top-chassis fan.............................
Replacing the system board............................................................................................. 98 Procedure.........................................................................................................................................................98 Post-requisites...................................................................................................................................................98 Entering the Service Tag in the BIOS setup program.........
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Windows 10: Click or tap Start → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shutdown instructions.
• Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to Alienware Aurora R7. Table 1. Screw list Component Secured to Screw type Quantity 3.5-inch hard-drive cage Chassis #6-32 X 1/4'' 2 2.
Component Secured to Screw type Quantity Rubber foot Bottom cover M3 X 4 4 M.2 SSD card System board Standoff M2 1 M2 X 2.5 1 Optical-drive bracket Optical drive M2 X 2.5 1 WLAN bracket System board M2 X 2.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Technical overview WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
System-board components 1 top-chassis fan (TOP_FAN) 2 processor-cooling assembly pump-fan connector (PUMP_FAN) 3 processor-fan connector (CPU_FAN) 4 memory-module slot 1 (XMM1) 5 memory-module slot 2 (XMM2) 6 memory-module slot 3 (XMM3) 7 memory-module slot 4 (XMM4) 8 front-chassis fan connector (FRONT_FAN) 9 SATA 6 Gbps drive connector (SATA1) 10 SATA 6 Gbps drive connector (SATA2) 11 SATA 6 Gbps drive connector (SATA3) 12 SATA 6 Gbps drive connector (SATA4) 13 solid-state drive s
Removing the stability foot WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the computer on a clean and flat surface with the bottom cover facing up.
Replacing the stability foot WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the computer on a clean and flat surface with the bottom cover facing up.
Removing the left-side cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Replacing the left-side cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the tabs on the left-side cover with the slots on the chassis.
Removing the right-side cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Carefully pry around the edges of the right-side cover from the chassis. Figure 4.
3 Lift the right-side cover off the chassis. Figure 5.
Replacing the right-side cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Connect the lighting cable to the right-side cover. Figure 6.
2 Align the tabs on the right-side cover with the slots on the chassis and snap the right-side cover to lock it in place. Figure 7.
Removing the top-cover assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the right-side cover.
5 Lift the top cover off the chassis. Figure 9. Removing the top cover 6 1 top cover 2 slot 3 lighting cable 4 chassis Turn the top cover over, release the tabs on the top cover from the slots on the top bezel. Figure 10.
7 Lift the top cover from the top bezel. Figure 11. Lifting the top cover from the top bezel 8 a top cover b top bezel You are left with top bezel and top cover. Figure 12.
Replacing the top-cover assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the bottom cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the two 2.5-inch hard-drive cages.
Replacing the bottom cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Turn the computer over until the base is facing up.
Removing the 3.5-inch hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
4 Lift the hard drive off the hard-drive carrier. NOTE: Note the orientation of the hard drive so that you can replace it correctly. Figure 14.
Replacing the 3.5-inch hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the 2.5-inch hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
4 Lift the hard drive off the hard-drive carrier. NOTE: Note the orientation of the hard drive so that you can replace it correctly. Figure 16.
Replacing the 2.5-inch hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the U.2 solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover. Procedure 1 Lay the computer on the right side.
10 Press the release tabs on the hard-drive carrier and slide the U.2 solid-state drive out of the hard-drive cage. Figure 17.
11 Remove the tabs U.2 solid-state drive from the slots on the hard-drive carrier and lift the U.2 solid-state drive. Figure 18. Assembling the U.2 solid-state drive 1 hard-drive carrier 3 U.
Replacing the U.2 solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the U.
6 Slide the solid-state drive adapter to the solid-state drive slot and replace the screw that secures the solid-state drive adapter to the system board. Figure 20. Connecting the cables 7 1 solid-state drive slot 2 screw 3 data cable 4 solid-state drive adapter 5 power cable 6 fan cable Rotate the power-supply unit cage towards the chassis until the unit snaps into place.
8 Connect the power cable to the U.2 solid-state drive. Figure 21. Connecting the power cable 1 chassis Post-requisites Replace the left-side cover.
Removing the hard-drive cage WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the 3.5-inch hard drive.
Replacing the hard-drive cage WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Insert the hard-drive cage into its slot on the chassis.
Removing the power-supply unit WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the left-side cover.
3 44 Lift the power-supply unit cage while pressing and holding the graphics-card bracket.
4 Rotate the power-supply unit cage away from the chassis. 1 power-supply unit 5 Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card. 6 Disconnect the power cables from the optical drive and hard drives.
7 Disconnect the processor-power cable and system-board power cable from the system board. 1 power-supply unit 2 hard-drive power cable 3 graphics-card power cables (2) 4 releasing clips (2) 5 hard-drive power cable 6 processor-power cable 7 optical-drive power cable 8 system-board power cable 8 Rotate the power-supply unit cage towards the chassis until the unit snaps into place. 9 Remove the screws that secure the power-supply unit bracket to the power-supply unit cage.
10 Lift the power-supply unit bracket off the power-supply unit cage. 1 chassis 2 screws (2) 3 power-supply unit bracket 4 power-supply unit 11 Remove the screws that secure the power-supply unit to the chassis. 12 Lift the power-supply unit, along with the cables, off the chassis.
Replacing the power-supply unit WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the power supply on the chassis.
Removing the processor-cooling assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the right-side cover.
4 Lift the VR heat sink off the computer. Figure 25. Removing the VR heat sink 1 captive screws (2) 2 VR heat sink 5 Disconnect the processor-cooling assembly cables from the system board. 6 In reversed order (as indicated on the processor cooler), loosen the captive screws that secure the processor cooler to the system board. NOTE: If your are using an electric screwdriver, torque the screws at 6.9 +/-1.15 kilogram-force centimeter (6 +/-1 pound force inch).
7 Lift the processor-cooling assembly along with the cables off the computer. Figure 26.
Replacing the processor-cooling assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Slide the radiator and fan assembly into the radiator and fan cage.
8 Tighten the captive screws that secure the VR heat sink to the system board. Figure 28. Replacing the VR heat sink 1 9 VR heat sink 2 captive screws (2) Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 10 Replace the screws that secure the radiator and fan assembly to the chassis. Post-requisites 1 Replace the top cover. 2 Replace the right-side cover. 3 Replace the left-side cover.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover.
Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Ensure that the securing clips are extended away from the memory-module slot.
3 Insert the memory module into the memory-module slot and press the memory module down until it snaps into position and the securing clips lock in place. Figure 31. Replacing the memory module 1 memory module 2 securing clips (2) 3 memory-module slot 4 system board NOTE: Use slots XMM1 and XMM2 if you need to use two memory modules. For more information, see Systemboard components. The following table lists the available memory configuration matrix: Table 2.
2 Replace the left-side cover.
Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Removing the graphics card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover.
3 Push the securing tab on the PCIe slot away from the graphics card, grasp the card by its top corner, and ease it out of the slot. Figure 33.
Replacing the graphics card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the graphics card with the slot on the system board.
Removing the VR heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
Replacing the VR heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align and place the VR heat sink on the system board.
Removing the processor fan and heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
Replacing the processor fan and heat-sink assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the processor WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover.
Replacing the processor WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.
5 Replace the screw that secures the wireless card to the system board. Figure 39. Replacing the wireless card 1 wireless card 2 notch 3 tab 4 antenna cables 5 screw 6 wireless-card bracket Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover.
Removing the antenna WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the right-side cover. 3 Remove the top cover.
4 Pry the antenna off the chassis. Figure 41.
Replacing the antenna WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Adhere the antenna to the chassis.
Removing the front-chassis fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover.
4 Spread apart the tabs on the front-chassis fan bracket and lift the front-chassis fan along with its cable off the bracket. Figure 43.
Replacing the front-chassis fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the top-chassis fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover.
6 Lift the top-chassis fan off the top-chassis fan bracket. Figure 45.
Replacing the top-chassis fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the holes on the top-chassis fan with the holes on the top-chassis fan bracket.
Removing the optical drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover.
3 Push to slide the optical-drive assembly out through the front of the computer. Figure 47. Removing the optical drive 1 4 optical-drive assembly 2 chassis Remove the screw that secures the optical-drive bracket to the optical drive. Figure 48.
5 Gently pull and disconnect the optical-drive bezel from the optical drive. Figure 49.
Replacing the optical drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align and snap the optical-drive bezel to the optical drive.
Removing the front bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the right-side cover.
3 Rotate and pull the front bezel away from the front of the chassis to release the tabs on the front bezel from the slots on the front panel. Figure 51.
Replacing the front bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align and insert the front bezel tabs into the front panel slots.
Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the right-side cover.
5 Lift the power-button board along with the cable off the power-button board bracket. Figure 53.
Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the rear trim cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the left-side cover. 2 Remove the right-side cover. 3 Remove the top cover.
Replacing the rear trim cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Procedure NOTE: Note the routing of all cables as you remove them so that you can reroute them correctly after you replace the system board. For information on system board connectors, see "System-board components". 1 Disconnect all the cables connected to the system-board assembly. Figure 55.
3 Lift the system-board assembly out of the chassis. Figure 56.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Downloading drivers Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Audio. 6 Click Download to download the audio driver for your computer.
3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Chipset. 6 Click Download to download the chipset driver for your computer. 7 After the download is complete, navigate to the folder where you saved the chipset driver file.
System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive).
Use the BIOS Setup program for the following purposes: • Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive. • Change the system configuration information. • Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices. BIOS Features • USB 2.0/3.1 Gen 1/3.
Main CPU Information CPU Type Displays the processor type CPU Speed Displays the speed of the processor. CPU ID Displays the processor identification code. Cache L1 Displays the processor L1 cache size. Cache L2 Displays the processor L2 cache size. Cache L3 Displays the processor L3 cache size. Table 5. System setup options—Advanced menu Advanced Advanced BIOS Features Intel SpeedStep Allows you to enable or disable Intel Speedstep Technology. Default: Enabled.
Advanced Auto Power On Auto Power On Mode Allows you to set the computer to turn on automatically every day or on a preselected date. This option can be configured only if the Auto Power On mode is set to Enabled Everyday or Selected Day. Auto Power On Date Allows you to set the date on which the computer must turn on automatically. This option can be configured only if the Auto Power On mode is set to Enabled 1 to 31.
Boot Load Legacy OPROM Allows you to enable or disable the Legacy Option ROM. Boot Option Priorities Displays the available boot devices. Boot Option #1 Displays the first boot device. Default: UEFI: Windows Boot Manager. Boot Option #2 Displays the second boot device. Default: Onboard NIC Device. Boot Option #3 Displays the third boot device. Default: Onboard NIC Device. Table 8.
4 Press Esc and a message prompts you to save the changes. 5 Press Y to save the changes. The computer reboots. Deleting or changing an existing system and or setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. To enter the System Setup, press F2 immediately after a power-on or reboot.
9 Replace the jumper plug on pins 215. Figure 57. Clearing forgotten passwords 1 jumper plug 2 P215 Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover. Clearing CMOS Settings WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
6 Connect the system-board power cable to the system board. Figure 58. Clearing CMOS settings 1 jumper plug 2 P217 3 P216 4 system board Post-requisites 1 Follow the procedure from step 10 to step 11 in "Replacing the power-supply unit". 2 Replace the left-side cover.
Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself.
Running the ePSA diagnostics 1 Power-on the computer. 2 As the computer boots, press the F12 key as the Dell logo appears. 3 On the boot menu screen, select the Diagnostics option. 4 Click the arrow key at the bottom left corner. Diagnostics front page is displayed. 5 Press the arrow in the lower-right corner to go to the page listing. The items detected are listed. 6 To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. 1 Turn off your computer. 2 Turn off the modem. 3 Turn off the wireless router. 4 Wait for 30 seconds. 5 Turn on the wireless router. 6 Turn on the modem. 7 Turn on your computer.
Getting help and contacting Alienware Self-help resources You can get information and help on Alienware products and services using these online self-help resources: Table 10. Self-help resources Information about Alienware products and services www.alienware.com Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and so on www.alienware.
