Alienware Steam Machine R2 Service Manual Computer Model: Alienware Steam Machine R2 Regulatory Model: D07U Regulatory Type: D07U002/D07U003
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents Before working inside your computer..........................8 Before You Begin ................................................................................................ 8 Safety instructions..............................................................................................8 Recommended tools......................................................................................... 10 After working inside your computer............................ 11 Technical overview..............
Replacing the top cover....................................................24 Procedure.......................................................................................................... 24 Post-requisites..................................................................................................24 Removing the bottom USB-port...................................25 Prerequisites.....................................................................................................25 Procedure......
Replacing the processor heat-sink............................. 42 Procedure.......................................................................................................... 42 Post-requisites..................................................................................................43 Removing the video-card fan........................................ 44 Prerequisites.....................................................................................................44 Procedure.............
Replacing the processor.................................................. 58 Procedure..........................................................................................................58 Post-requisites..................................................................................................59 Removing the front-panel light board...................... 60 Prerequisites.....................................................................................................60 Procedure............
Replacing the system board...........................................75 Procedure.......................................................................................................... 75 Post-requisites.................................................................................................. 75 Removing the coin-cell battery..................................... 77 Prerequisites......................................................................................................77 Procedure.....
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before You Begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer. – Windows 10: Click Start → Power → Shut down. – Console Mode: On the Home screen, click Power → Shut down.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
Recommended tools The procedures in this document may require the following tools: • Philips screwdriver • Flat-head screwdriver • Plastic scribe 10
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Technical overview WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
System-board components 1 processor socket (PROCESSOR) 2 processor-fan cable connector (CPUFAN) 3 M.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Turn the computer over. 2 Remove the screws that secure the base cover to the top cover.
3 Lift the base cover off the top cover.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
3 Lift the hard-drive assembly off the chassis. 1 4 18 hard-drive assembly 2 screw Remove the screws that secure the hard-drive bracket to the hard drive.
5 Lift the hard drive off the hard-drive bracket.
Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Removing the top cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover.
Procedure CAUTION: The chassis is not secured to the top cover. To avoid damaging the computer, ensure to hold the chassis and top cover together before turning it over. 1 Hold the chassis along with the top cover and then turn the computer over.
2 Lift the top cover off the chassis.
Replacing the top cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the bottom USBport WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the top cover.
2 Push down the USB-port cable through the cable-routing hole on the chassis. 1 USB-port cable 2 cable-routing hole 3 Turn the computer over. 4 Remove the USB-port cable from the routing guides on the chassis. 5 Remove the screw that secures the USB-port bracket to the chassis. 6 Lift the USB-port bracket at an angle to release the tabs on the USB-port bracket from the slots on the chassis.
7 8 Lift the USB-port bracket off the chassis. 1 USB-port cable 2 USB-port bracket 3 screw 4 routing guides 5 chassis Remove the screw that secures the USB port to the chassis.
9 28 Slide and remove the USB port, along with the cable, from under the tab on the chassis.
Replacing the bottom USBport WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Slide the USB port under the tab on the chassis.
Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the top cover.
2 Press the tabs on the power-button module to release the module from the front panel.
3 Turn the chassis over and remove the antenna cable from the routing guides on the power-button module. 1 4 32 power-button board cable 2 routing guides Use a plastic scribe to release the tabs at the bottom of the power-button module from the slots on the chassis.
5 Remove the power-button module along with its cable through the slot on the front panel.
6 7 34 Push the tab that secures the power-button board to the power-button board bracket. 1 tab 2 power-button board 3 power-button board cable 4 power-button board bracket Lift and slide the power-button board to release it from the power-button board bracket.
8 Remove the power-button board along with its cable off the power-button board bracket.
Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the processor fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the top cover.
2 38 Disconnect the processor-fan cable from the system board (CPUFAN).
Replacing the processor fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Connect the processor-fan cable to the system board (CPUFAN).
Removing the processor heat-sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink.
2 Lift the processor heat sink off system board.
Replacing the processor heat-sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink.
2 3 Align the captive screws on the processor heat sink with the screw holes on the system board. 1 processor heat sink 2 captive screws 3 system board 4 back panel Tighten the captive screws that secure the processor heat sink to the system board. Post-requisites 1 Replace the processor fan. 2 Replace the top cover. 3 Replace the base cover.
Removing the video-card fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the top cover.
Procedure 1 Disconnect the video-card fan cable from the system board (GPUFAN).
2 Press the tabs and lift the video-card fan off the system board.
Replacing the video-card fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align and snap the video-card fan over the video-card heat sink.
Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the top cover. 3 Remove the processor fan.
2 Slide and remove the memory module from the memory-module slot.
Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 50 Align the notch on the memory module with the tab on the memorymodule slot.
2 Slide the memory module into the memory-module slot and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. 1 memory-module slot 2 memory module 3 notch 4 tab Post-requisites 1 Replace the processor fan. 2 Replace the top cover. 3 Replace the base cover.
Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
2 Slide and remove the M.2 SSD card from the M.2 SSD card slot. 1 M.2 SSD card slot 2 M.
Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
3 Replace the screw that secures the M.2 SSD card to the system board. 1 M.2 SSD card slot 2 tab 3 notch 4 M.2 SSD card 5 screw 6 system board Post-requisites 1 Replace the processor fan. 2 Replace the top cover. 3 Replace the base cover.
Removing the processor WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the top cover. 3 Remove the processor fan.
3 Lift the processor off the processor socket.
Replacing the processor WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
4 Pivot the release lever down and place it under the tab on the processor cover. 1 processor socket 2 processor 3 tab 4 processor cover 5 release lever Post-requisites 1 Replace the processor heat sink. 2 Replace the processor fan. 3 Replace the top cover. 4 Replace the base cover.
Removing the front-panel light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the top cover. 3 Remove the video-card fan.
2 Slide the front-panel light board cable through the routing-hole on the chassis.
3 4 62 Press the front-panel light module tabs to release the module from the front panel. 1 front-panel light module 3 front panel 2 tabs Lift the front-panel light module, along with its cable, off the front panel.
Replacing the front-panel light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the top cover. 3 Remove the video-card fan.
4 Slide and remove the wireless card out of the wireless-card slot.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
Removing the antenna modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the top cover. 3 Remove the video-card fan.
Procedure 1 Slide the antenna cables through the cable-routing hole on the chassis. 1 routing hole 2 antenna cables (2) 2 Turn the computer over. 3 Remove the antenna cable from the routing guides on the power-button module and chassis. 4 Remove the screws that secure the antenna modules to the chassis.
5 6 Using a plastic scribe, pry and slide the antenna modules, and release the tabs on the antenna modules from the slots on the chassis. 1 antenna cable 2 routing guides 3 antenna modules (2) 4 screws (2) 5 plastic scribe Lift the antenna modules, along with the cable, off the chassis.
Replacing the antenna modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align and slide the tabs on the antenna modules in the slots on the chassis.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Procedure NOTE: The system board shipped in your computer may differ from the system board shown in the images below. 1 Disconnect the USB-port cable, front-panel light board cable, and powerbutton board cable from the system board. For information on the location of connectors, see “System- board components”. 2 3 72 Remove the screws that secure the back panel to the chassis.
4 5 Push the tab at the bottom of the back panel and use a plastic scribe to remove the back panel from the chassis. 1 plastic scribe 3 tab 2 back panel Remove the screws that secure the system board to the chassis.
6 Lift the system board at an angle and remove it from the chassis.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
5 Replace the processor heat sink. 6 Replace the processor fan. 7 Replace the hard drive. 8 Replace the top cover. 9 Replace the base cover.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
3 78 Peel off the coin-cell battery from the system board.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the system board.
BIOS setup program Overview CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS setup program, it is recommended that you write down the BIOS setup program screen information for future reference. Use BIOS setup program to: • Get information about the hardware installed in your computer, such as the amount of RAM, the size of the hard drive, and so on.
Main BIOS Revision Displays the BIOS version number. BIOS Build Date Displays the BIOS release date. System Name Displays the system name. System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/yyy format. Service Tag Displays the service tag of your computer. Service Tag Input Allows you to enter the service tag of your computer. Asset Tag Displays the asset tag of your computer.
Main SATA 1 Displays the device connected to SATA Port1. Device Type Displays the type of the connected device. Device ID Displays the identification code of the device. Device Size Displays the size of the device. Advanced Processor Configuration Intel Hyper-Threading Technology Allows you to enable or disable the HyperThreading in the processor. Intel(R) SpeedStep Technology Allows you to enable or disable Intel (R) SpeedStep Technology.
Advanced Rear USB Ports Allows you to enable or disable the rear USB ports. Onboard Device Configuration Onboard Audio Controller Allows you to enable or disable the onboard audio controller. SATA Mode Displays the SATA mode on your computer. Onboard LAN Controller Allows you to enable or disable the onboard LAN controller. Onboard LAN Boot ROM Allows you to boot your computer from a network. Boot Numlock Key Allows you to set the status of the Num Lock key during boot to On or Off.
Boot Boot Option #4 Displays the fourth boot device. Default: USB Floppy Device. Boot Option #5 Displays the fifth boot device. Default: Onboard NIC Device. Hard Disk Drivers Displays the boot sequence of the hard drive. Power 84 Wake Up by Integrated LAN Allow the computer to be powered on by special LAN signals. Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled. AC Recovery Sets what action the computer takes when power is restored.
Security Supervisor Password Displays whether the supervisor password is set. User Password Displays whether the user password is set. Set Supervisor Password Allows you to set, change, or delete the supervisor password. The supervisor password controls access to the system setup utility. NOTE: Deleting the supervisor password deletes the user password. Set the supervisor password before setting the user password. User Access Level Allows you to restrict or provide access to the system setup utility.
Exit Save Changes and Reset Allows you to exit system setup and save your changes. Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup options. Load Defaults Allows you to load default values for all system setup options. Boot sequence This feature allows you to change the sequence of devices that your computer attempts to boot from. If the computer cannot boot from the device you select, it attempts to boot from the next bootable device.
Hard Drive — The computer attempts to boot from the primary hard drive. If no operating system is on the drive, the computer generates an error message. USB Storage Device — Insert the memory device into a USB connector and restart the computer. When F12 Boot Options appear in the lower-right corner of the screen, press F12. The BIOS detects the device and adds the USB flash option to the boot menu. NOTE: To boot to a USB device, the device must be bootable.
Procedure 1 Locate the password jumper (pin number three and four) on the system board. For information on the location of the CMOS jumper, see “System- board components”. 2 Remove the jumper plug. 1 jumper plug 2 password jumper (Pin number three and four) 3 Replace the processor fan. 4 Replace the top cover. 5 Replace the base cover. 6 Turn on your computer and wait till the operating system is completely loaded. 7 Shut down your computer.
8 Remove the base cover. 9 Remove the top cover. 10 Remove the processor fan. 11 Replace the jumper plug on the password jumper (pin number three and four). Post-requisites 1 Replace the processor fan. 2 Replace the top cover. 3 Replace the base cover. Clearing CMOS Settings WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
2 Remove the jumper plug from the password jumper (pin number three and four) and place it on the CMOS jumper (pin number five and six). 1 jumper plug 3 password jumper (pin number three and four) 3 Replace the video-card fan. 4 Replace the processor fan. 5 Replace the top cover. 6 Replace the base cover. 7 Turn on your computer. 2 CMOS jumper (pin number five and six) A message is displayed to confirm that the CMOS settings are reset and default BIOS setup has been loaded.
9 Shut down your computer. 10 Remove the base cover. 11 Remove the top cover. 12 Remove the processor fan. 13 Remove the video-card fan. 14 Remove the jumper plug from the CMOS jumper and replace it on the password jumper (pin number three and four). Post-requisites 1 Replace the video-card fan. 2 Replace the processor fan. 3 Replace the top cover. 4 Replace the base cover.
Flashing the BIOS NOTE: It is recommended that you connect a keyboard and mouse to flash the BIOS. You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on the computer. 2 Go to dell.com/support. 3 If you have your computer's Service Tag, type your computer's Service Tag and click Submit. If you do not have your computer's Service Tag, click Detect My Product to allow automatic detection of the Service Tag.
