Dell Precision 5820 Tower Owner's Manual Regulatory Model: D02T Regulatory Type: D02T002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Working on your computer............................................................................................................................. 7 Safety instructions............................................................................................................................................................. 7 Turning off your computer — Windows 10.....................................................................................................................
Installing input and output panel bracket................................................................................................................ 32 Intruder switch................................................................................................................................................................. 32 Removing the Intruder switch..................................................................................................................................
Teradici PCoIP.................................................................................................................................................................. 62 4 System specifications.................................................................................................................................. 64 System specifications......................................................................................................................................................
Storage controller drivers................................................................................................................................................86 Other drivers.................................................................................................................................................................... 86 Security device drivers.......................................................................................................................................
1 Working on your computer Topics: • Safety instructions • Turning off your computer — Windows 10 • Before working inside your computer • After working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer.
NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off. Before working inside your computer To avoid damaging your computer, perform the following steps before you begin working inside the computer. 1 Ensure that you follow the Safety instructions.
2 Removing and installing components Topics: • Screw size list • Recommended tools • Side cover • Power supply unit (PSU) • Front bezel • Hard Disk Drive bezel • Hard disk drive assembly • Slim Optical Disk Drive • Front input and output bezel • Optical Disk Drive • 5.
Component Screw type Quantity Intruder Holder M3X6.5mm 1 PDB Board #6-32X1/4 inches 3 PDB Bracket M3X6.5mm 1 Slim ODD Plug M3X6.5mm 2 HDD Bracket M3X6.5mm 1 5.25" ODD Bracket • • • • System Board #6-32X1/4 inches 10 Middle Fan Fixed Bracket #6-32X1/4 inches 1 Middle Fan Bracket #6-32X1/4 inches 3 Rear Fan Bracket #6-32X1/4 inches 2 HSBP Board M3X6.5mm 2 Slim ODD Fixed Bracket M2X2.0mm 2 Slim ODD M3X6.5mm 1 5.25" ODD M3X4.5mm 4 3.5" HDD Bracket M3X4.5mm 4 2.
Side cover Removing the side cover 1 Follow the procedure in Before working inside your computer. CAUTION: The system will not power on while the side cover is off. Also, the system will shut down if the side cover is removed while the system is on. 2 To remove the side cover: 3 Press the latch 4 Pull the latch [1] upward and rotate it to release the cover [2].
5 Lift the cover to remove it from the system. Installing the side cover 1 First hold and align the bottom of the side cover to the chassis. 2 Ensure that the hook on the bottom of the side cover snaps into the notch on the system. 3 Press the system cover until it clicks into place. CAUTION: The system will not power on without the side cover. Also, the system will shut down if the side cover is removed while the system is on. 4 12 Follow the procedure in After working inside your computer .
Power supply unit (PSU) Removing the PSU 1 Follow the procedure in Before working inside your computer. 2 Disconnect the power cable from the system. 3 Press the PSU release latch [1] and slide the power supply away from the system [2]. Installing the PSU 1 Slide in the power supply unit to the PSU slot on the system. 2 Connect the power cable to the system.
Front bezel Removing the front bezel 1 Follow the procedure in Before working inside your computer. 2 Remove the side cover. 3 To remove the front bezel: 14 a Pry the retention tabs to release the front bezel from the system. b Rotate the bezel forward and lift the front bezel away from the system.
Installing the front bezel 1 Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system. 2 Rotate the bezel forward and press the front bezel until the tabs click into place. 3 Follow the procedure in After working inside your computer. Hard Disk Drive bezel Removing HDD bezel 1 Follow the procedure in Before working inside your computer. 2 Remove the side cover. 3 To remove the HDD bezel: a b c Press the blue unlock button [1] on the edge of ODD bay.
Installing HDD bezel 1 Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system. 2 Press the blue lock button on the left edge of the ODD bay to secure the bezel to the system. 3 Install the side cover. 4 Follow the procedure in After working inside your computer. Hard disk drive assembly Removing the HDD bracket 1 Follow the procedure in Before working inside your computer.
a Press the release button [1] to unlock the latch [2]. b Pull the latch to slide the bracket out of the HDD slot.
Installing the HDD bracket 1 Slide the bracket into the drive bay until it clicks into place. CAUTION: Ensure that the latch is open before installing the bracket. 2 Lock the latch. 3 Install the following components: a b 4 HDD bezel side cover Follow the procedure in After working inside your computer. Removing the HDD 1 Follow the procedure in Before working inside your computer.
b c 3 HDD bezel HDD bracket To remove the HDD: a Expand one side of the bracket. b Lift the hard drive out of the bracket.
Installing the HDD 1 Insert the HDD into the 3.5" bracket with the connector end of the hard drive towards the back of the HDD bracket. 2 Slide the HDD bracket back into the hard drive bay. 3 Install the following: a b c 4 HDD bracket HDD bezel side cover Follow the procedure in After working inside your computer Slim Optical Disk Drive Removing the slim ODD 1 Follow the procedure in Before working inside the computer. 2 Remove the side cover.
b Slide the slim ODD out of the system.
Installing the slim ODD 1 Slide the slim ODD into the slot on the chassis. 2 Tighten the screw to secure the slim ODD to the chassis. 3 Install the side cover. 4 Follow the procedure in After working inside your computer. Front input and output bezel Removing front input and output bezel 1 Follow the procedure in Before working inside your computer.
b Lift the bezel from the chassis.
Installing front input and output bezel 1 Hold the input and output(I/O) bezel and ensure that the hooks on the bezel snap into the notches on the system. 2 Press the retention tabs and secure them to the chassis. 3 Install the : a b 4 front bezel side cover Follow the procedure in After working inside your computer. Optical Disk Drive Removing the ODD 1 Follow the procedure in Before working inside your computer.
b c Push the optical drive release button[1] and push the optical drive out of the system. Slide the ODD[2] from the ODD bracket.
Installing the ODD 1 Place the ODD into the 5.25" ODD bracket. 2 Slide the ODD and lock the latch by a click. 3 Connect the optical drive data cable and optical drive power cable to the ODD. 4 Install the: a b 5 front bezel side cover Follow the procedure in After working inside your computer 5.25 inch ODD bracket Removing the 5.25 ODD bracket 1 Follow the procedure in Before working inside your computer.
a Remove the five screws[1,2] that secure the bracket to the chassis. b Slide the ODD bracket toward the rear of the system and lift it away from the chassis.
Installing the 5.25 ODD bay 1 Place the ODD bracket into the system slot. 2 Replace the (6-32 X 6.0mm) screws. 3 Install the: a ODD b front bezel c side cover 4 Follow the procedure in After working inside your computer Front input and output panel Removing front input and output panel 1 Follow the procedure in Before working inside your computer. 2 Remove the: a side cover b front bezel c front input and output bezel d 5.
NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling the connector end. Pulling the cable wires may loosen them from the connector. b Remove the screw[1] that secures the front I/O panel to the chassis and slide the I/O panel out of the chassis[2].
Installing front input and output panel 1 Insert the input and output(I/O) panel onto its slot in the system. 2 Slide the panel to secure the hooks into the chassis hole. 3 Tighten the screw to secure the front I/O panel to the chassis. 4 Connect the following cables: 5 • intruder switch cable • USB 3.1 cable • front I/O power cable • front I/O power cable • USB 3.1 cable • speaker cable • audio cable Install the: a b 30 front input and output bezel 5.
c d 6 front bezel side cover Follow the procedure in After working inside your computer. Input and output panel bracket Removing input and output panel bracket 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c d e 3 side cover front bezel front input and output bezel 5.25 inch ODD bracket front input and output panel To remove the input and output(I/O) panel bracket: a Remove the two screws. b Slide the I/O module out of the bracket.
Installing input and output panel bracket 1 Insert the input and output(I/O) panel into the metal bracket. 2 Replace the screws to secure the I/O panel bracket to the I/O panel. 3 Install the: a b c d e 4 front input and output panel front input and output bezel 5.25 inch ODD bracket front bezel side cover Follow the procedure in After working inside your computer. Intruder switch Removing the Intruder switch 1 Follow the procedure in Before working inside your computer.
NOTE: The system will not power on without the Intruder switch installed. Installing the intruder switch 1 Place the intruder switch into the slot in the system chassis. 2 Replace the screw and secure the switch to the chassis. 3 Connect the cable to the system board. 4 Install the: a b c 5 5.25 inch ODD bracket front bezel side cover Follow the procedure in After working inside your computer.
Removing the internal chassis speaker 1 Follow the procedure in Before working inside your computer. 2 Remove the: . a b c 3 To remove the internal chassis speaker: a b c 34 side cover front bezel 5.25 inch ODD bracket Disconnect the speaker cable [1] from the front I/O module. Press the speaker securing tabs [2], then pull to release it from the system. Gently push the speaker [3] with its cable out of the system.
Installing the internal chassis speaker 1 Press and hold the tabs on either side of the intrusion speaker, and slide the speaker module into the slot to secure it to the system. 2 Connect the internal chassis speaker cable to the connector on the system chassis. 3 Install the: a b c 4 5.25 inch ODD bracket front bezel side cover Follow the procedure in After working inside your computer Air shroud Removing the air shroud 1 Follow the procedure in Before working inside your computer.
Removing and installing components
Installing the air shroud 1 Arrange CPU power cables before installing. 2 Place the shroud into its position. 3 Make sure that the two securing holes of the air shroud is completely inserted into the two holes on the middle fan bracket and the other latch is fixed on the cooler. 4 Press down the shroud to lock it with a click. 5 Install the side cover. 6 Follow the procedure in After working inside your computer.
Expansion card Removing the expansion card 1 Follow the procedure in Before working inside your computer. 2 Remove the side cover. 3 To remove the expansion card: NOTE: For expansion card with VGA power, disconnect the data or power cable connected to the expansion card. a b Press [1] and rotate the expansion card locking latch backward [2], to unlock the filler bracket. Lift the expansion card [3] from the PCIe slot on the system board.
5 Follow the procedure in After working inside your computer. Coin cell battery Removing the coin cell battery 1 Follow the procedure in Before working inside your computer. 2 Remove the: a 3 side cover To remove the coin cell battery: a Press the release latch [1] away from the battery to allow the battery to pop-up from the socket [2]. b Lift the coin-cell battery out of the system board.
Installing the coin cell battery 1 Place the coin-cell battery into its slot on the system board. 2 Press the coin-cell battery with positive (+) side facing up until the release latch springs back into place and secures it to the system board. 3 To install: 4 Follow the procedure in After working inside your computer. a side cover System fan Removing the System fan 1 Follow the procedure in Before working inside your computer .
b Remove the screws [1] securing the system fan to the system board and lift the system fan up [2] .
Installing the system fan 1 Align the system fan to its slot on the system board and secure it with the 3 screws. 2 Connect the fan cables to the slot on the system board. 3 Install the: a b c d e 4 5.25 ODD bracket ODD front bezel air shroud side cover Follow the procedure in After working inside your computer. Fan bracket Removing the fan from the fan bracket 1 Follow the procedure in Before working inside your computer.
3 To remove the fan from the fan bracket: a b Slide out the four rubber grommets for each fan from the fan chassis [1]. Lift the fan and remove it from the fan assembly [2]. Installing the fan into the fan bracket 1 Place the fan into the fan bracket. 2 Tighten the grommets that secure the fan to the fan bracket.
4 Follow the procedure in After working inside your computer PCIe holder Removing PCIe holder 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b 3 To remove the PCIe holder: a 44 side cover expansion card Press the PCIe holder securing clip [1] and slide the holder [2] out of the chassis.
Installing the PCIe holder 1 Align and place the PCIe holder to the system chassis. 2 Press the holder back until it clicks to the system. 3 Install the: a 4 side cover Follow the procedure in After working inside your computer. Heat sink and CPU fan assembly Removing the heat sink and CPU fan assembly 1 Follow the procedure in Before working inside your computer.
Installing heat sink and CPU fan assembly 1 Place the heat sink and CPU fan assembly on the CPU slot. 2 Replace the four screws in the diagonal order (1,2,3,4), to secure the heat sink and CPU fan assembly to the system board. NOTE: When installing the heat sink and CPU fan assembly into the system ensure that the airflow arrow is pointed towards the rear of the system. 3 Connect the CPU fan cable to the system board.
Removing the CPU fan 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b c 3 side cover air shroud heat sink and CPU fan assembly To remove the CPU fan: a Unroute the CPU fan cable from the cable holder in the bracket. b c d Lay the assembly with the thermal grease facing up. Remove the four screws [1] securing the heat sink and the CPU fan assembly. Gently lift the heat sink [2] away from the CPU fan.
e 48 Detach the 4 rubber grommets [1] from the CPU fan bracket and lift the fan [2] away from the bracket.
Installing the CPU fan 1 Attach the four rubber grommets of the CPU fan to the fan bracket. 2 Place the CPU fan to its position on the heat sink. 3 Route the fan cable to its holder in the fan bracket. 4 Replace the 4 screws securing the heat sink and the CPU fan. 5 Install the: a b c 6 heat sink and CPU fan assembly air shroud side cover Follow the procedure in After working inside your computer. Processor Removing the processor 1 Follow the procedure in Before working inside your computer.
Installing the processor 1 Insert the processor into the processor socket. Make sure the processor is properly seated. 2 Gently lower the processor cover. 3 Press the two release levers down and then move it in to secure it with the retention hook. 4 Install the: a b c 5 heat sink and CPU fan assembly air shroud side cover Follow the procedure in After working inside your computer. Front system fan Removing the front system fan 1 Follow the procedure in Before working inside your computer.
NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling the connector end. Pulling the cable wires may loosen them from the connector. b c d Unroute the fan cable [1] from the system board. Remove the screw [2] that secure the rear system fan to the chassis. Lift the fan to release it from the retention slot in the system chassis [3].
Installing the front system fan 1 Align the front system fan to its retention slot in the system chassis. 2 Replace the screw that secures the front system fan to the chassis. 3 Connect the fan cable to the system board. 4 Route the following cables through the cable holder and connect to the system board: • 5 SATA and ODD cables • USB 3.1 cable Install the: a b c 6 PCIe holder front bezel side cover Follow the procedure in After working inside your computer.
c Disconnect the following cables from the system board connectors: • audio cable [1] • power cable [2] • cable holder [3] • power control cable [4] • 24 Pin power cable [5] • front I/O panel [6] Removing and installing components 53
d Disconnect the following cables: • SATA cables and ODD cables [1] • USB 3.1 cable [2] • Front system fan cable • Flex0 and Flex1 hard drive data cable NOTE: Do not pull the connector by the cable wires . Instead, disconnect the cable by pulling on the connector end. Pulling on the cable wires may loosen them from the connector.
e Remove the screws that secure the system board to the chassis.
f 56 Slide the system board towards HDD bracket module to detach it from the system.
g Lift the system board up to remove it from the chassis.
Installing the system board 1 Align and place the system board into the chassis. 2 Slide the system board to its position. 3 Replace the screws to secure the system board to the chassis. 4 Place the system fan fixed bracket and replace the single screw on the system board. 5 Connect the following cables: 6 • audio cable • power cable • power control cable • 24Pin power cable • front I/O panel • SATA cables • ODD cables • USB 3.
d e f g h i j 7 heat sink and CPU fan assembly system fan air shroud 5.25 ODD bracket ODD front bezel side cover Follow the procedure in After working inside your computer. System board components The following image displays the system board components.
9 Power control port 10 PCIE0 11 PCIE1 12 CPU fan port 13 System fan port 14 Coin cell battery 15 FLEX0 thermal sensor 16 FLEX1 thermal sensor 17 24 pin power cable 18 Front panel port 19 Power remote 20 USB 2_INT 21 System fan 0 22 USB 2_flex 23 Front panel USB3.2 port 24 Front panel USB3.
3 Technology and components This chapter details the technology and components available in the system. Topics: • • • Memory configuration Technologies list Teradici PCoIP Memory configuration This section provides information about the memory configuration for the Dell Precision Tower 5820 systems.
No.
3 From the Configuration > Host Driver Function menu, enable the Host Driver Function. 4 Restart the host PC. 5 Install the PCoIP host software package appropriate for the operating system installed on the host PC. You can start the install process by double-clicking the installer: 6 When the Welcome screen appears, click Next. 7 Accept the terms, and then click Next. 8 Ensure that the installation location is correct, and click Next. 9 Click Install. a 64 bit: PCoipHostSoftware_x64-v4.3.0.
4 System specifications Topics: • System specifications • Memory specifications • Video specifications • Audio specifications • Network specifications • Card slots • Storage specifications • External connectors • Power specifications • Physical specifications • Environmental specifications System specifications Feature Processor type Total cache Specification • Family W-2100 Processors Upto 24.
Features Specifications • NVIDIA Quadro P6000 • NVIDIA Quadro P5000 • Radeon Pro WX 7100 • Radeon Pro WX 5100 • Radeon Pro WX 4100 • NVIDIA Quadro P4000 • NVIDIA Quadro P2000 • Radeon Pro WX 3100 • Radeon Pro WX 2100 • NVIDIA Quadro P1000 • NVIDIA Quadro P600 • NVIDIA Quadro P400 • NVIDIA NVS 310 • NVIDIA NVS 315 Audio specifications Features Specifications Type High Definition Audio Codec (2 Channel) Controller Integrated Realtek ALC3234 Internal Speaker Power Rating 2W
Features Specifications • 1 PCI 32/33 Storage specifications Features Specifications Externally Accessible DVD-ROM; DVD+/-RW 5.25” Bay Options: BD, DVD+/-RW Internally Accessible • M.2 NVMe PCIe SSDs — Up to 4 x 1TB drives on 1 Dell Precision Ultra-Speed Drive Quad x16 cards • Front FlexBay M.2 NVMe PCIe SSDs —Up to 2 x 1TB drives • Up to 6 x 2.5” SATA drives • Up to 5 x 3.
Features Depth Optional Specifications • 518.3 mm 19” rackmount rail kit Environmental specifications Temperature Specifications Operating 5 °C to 35 °C (41 F to 95 °F) NOTE: * Starting at 5000 ft, the maximum operating ambient temperature is derated by 1 C (1.8 F) per 1000 ft up to 10,000 ft.
5 System Setup Topics: • General options • System configuration • Video • Security • Secure boot • Performance • Power management • Post behaviour • Manageability • Virtualization support • Maintenance • System logs • Advanced configurations • SupportAssist system resolution • Updating the BIOS in Windows • System and setup password General options Table 3. General Option Description System Information This section lists the primary hardware features of your computer.
Option Description Boot List Option Allows you to change the boot list options. Click one of the following options: • • Advanced Boot Options Legacy UEFI—Default Allows you to Enable Legacy Option ROMs. The options are: • • UEFI Boot Path Security Enable Legacy Option ROMs—Default Enable Attempt Legacy Boot Allows you to control whether the system prompts the user to enter the Admin password when booting to a UEFI boot path.
Option Description SATA Operation Tower 7820 Allows you to configure the operating mode of the integrated SATA hard-drive controller. Click one of the following options: • • • Disabled AHCI RAID On—Default NOTE: SATA is configured to support RAID mode. Drives Tower 7820 Allows you to enable or disable various drives on board. The options are: • • • • • • • • • • MiniSAS PCIe SSD-0 SATA-0 SATA–2 SATA–4 ODD–0 MiniSAS PCIe SSD-1 SATA–1 SATA–3 SATA–5 ODD–1 All the options are set by default.
Option Description All the options are set by default. Rear USB Configuration Allows you to enable/disable Rear USB ports. The options are: • • • • • • RearPort3 Top * RearPort1 Top * RearPort2 Top * RearPort3 Bottom * RearPort1 Bottom * RearPort2 Bottom * All the options are set by default. Internal USB Configuration Allows you to enable/disable Internal USB ports. • Internal Port 2 This option is set by default.
Option Description The options are: • • • HDD1 Fan Enable HDD2 Fan Enable HDD3 Fan Enable All the options are not set by default. Allows you to enable or disable various on board devices. Miscellaneous devices The options are: • • • • Enable PCI Slot—Default Secure Digital (SD) Card Boot Enable Secure Digital (SD) Card—Default Secure Digital (SD) Card Read-Only Mode Video Table 5. Video Option Description Primary Video Slot Allows you to configure primary boot video device.
Option Description NOTE: For the first time login, "Enter the old password:" field is marked to "Not set". Hence, password has to be set for the first time you login and then you can change or delete the password. System Password Allows you to set, change, or delete the System password. The entries to set password are: • • • Enter the old password: Enter the new password: Confirm new password: Click OK once you set the password.
Option Description The options are: • • • • TPM On(Default) Clear PPI Bypass for Enable Commands PPI Bypass for Disable Commands Click any one of the following: • • Computrace (R) Enabled—Default Disabled Allows you to activate or disable the optional Computrace software. The options are: • • • Chassis Intrusion Deactivate—Default Disable Activate Allows you to control the chassis intrusion feature.
Secure boot Table 7. Secure Boot Option Description Secure Boot Enable Allows you to enable or disable the Secure Boot Feature. Click one of the following options: • • Expert Key Management Disabled—Default Enabled Allows you to enable or disable Expert Key Management. • Enable Custom Mode This option is not set by default. The Custom Mode Key Management options are: • • • • PK(Default) KEK db dbx Performance Table 8.
Option Description Limit CPUID Value This field limits the maximum value the processor Standard CPUID Function supports. • Enable CPUID Limit This option is not set by default. Allows you to turn on the MLC streamer prefetcher and MLC spatial prefetcher. Cache Prefetch The options are: • • Hardware Prefetcher Adjacent Cache Prefetch All the options are set by default. Allows you to enable or disable the Intel TurboBoost mode of the processor.
Option Description You can set the AC Recovery to: • • • Auto On Time Power Off—Default Power On Last Power State Allows you to set the time at which the computer must turn on automatically. Click one of the following options: • • • • Deep Sleep Control Disabled—Default Every Day Weekdays Select Days Allows you to define the controls when Deep Sleep is enabled.
Post behaviour Table 10. POST Behavior Option Description Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is set by default. Keyboard Errors Specifies whether keyboard related errors are reported when it boots. This option is set by default. Extend BIOS POST Time Allows you to create additional pre-boot delay and see POST status messages.
Option Description This option is set by default. Virtualization support Table 12. Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by the Intel Virtualization technology. • Enable Intel Virtualization Technology This option is set by default.
Option Description Bios Recovery BIOS Recovery from Hard Drive—This option is set by default. Allows you to recover the corrupted BIOS from a recovery file on the HDD or an external USB key. BIOS Auto-Recovery— Allows you to recover the BIOS automatically. NOTE: BIOS Recovery from Hard Drive field should be enabled. Always Perform Integrity Check—Performs integrity check on every boot. System logs Table 14.
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS update is completed. 1 Restart the computer. 2 Go to Dell.com/support. • Enter the Service Tag or Express Service Code and click Submit. 3 • Click Detect Product and follow the instructions on screen. If you are unable to detect or find the Service Tag, click Choose from all products. 4 Choose the Products category from the list.
Figure 1. DOS BIOS Update Screen Updating the Dell BIOS in Linux and Ubuntu environments If you want to update the system BIOS in a Linux environment such as Ubuntu, see http://www.dell.com/support/article/us/en/19/ SLN171755/updating-the-dell-bios-in-linux-and-ubuntu-environments. System and setup password You can create a system password and a setup password to secure your computer. Password type Description System password Password that you must enter to log on to your system.
• Only lower case letters are valid, upper case letters are not allowed. 3 • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). Type the system password that you entered earlier in the Confirm new password field and click OK. 4 Press Esc and a message prompts you to save the changes. 5 Press Y to save the changes. The computer reboots.
6 Software This chapter details the supported operating systems along with instructions on how to install the drivers. Topics: • Supported operating systems • Downloading drivers • Chipset drivers • Graphics controller driver • Ports • USB drivers • Network driver • Audio drivers • Storage controller drivers • Other drivers Supported operating systems Table 17.
Chipset drivers Verify if the Intel chipset and Intel Management Engine Interface drivers are already installed in the computer. Graphics controller driver Verify if the graphics controller driver is already installed in the computer. Ports Verify if the drivers for the ports are already installed in the computer.
USB drivers Verify if the USB drivers are already installed in the computer. Network driver The driver is labeled as Intel I219-LM Ethernet Driver. Audio drivers Verify if the audio drivers are already installed in the computer. Storage controller drivers Verify if the storage controller drivers are already installed in the computer. Other drivers This section lists different driver details for all the other components in the Device Manager.
Software device drivers Verify if the software device drivers are already installed in the computer. Human Interface Device drivers Verify if the human interface device drivers are already installed in the computer. Firmware Verify if the Firmware drivers are already installed in the computer.
7 Troubleshooting The following section describes common troubleshooting steps that can be performed to resolve certain problems on your computer. Topics: • Dell Enhanced Pre-Boot System Assessment — ePSA diagnostic 3.0 • Preboot blinking power button codes Dell Enhanced Pre-Boot System Assessment — ePSA diagnostic 3.0 You can invoke the ePSA diagnostics by performing either of the following steps: • Press the F12 key when the system boots and choosing Diagnostics option.
Power Button LED State Description Solid Amber The second state of the LED at power up, indicates that the POWER_GOOD signal is active and it is probable that the power supply is fine. Solid White System is in S0 state. This is the normal power states of a functioning machine. The BIOS will turn the LED to this states to indicate it has started fetching op-codes. Table 19.
Power Light: Amber-White Blinking Amber/White Blinking Pattern Problem Description Suggested Resolution • 2-5 2 amber blinks followed by a short pause, 5 white blinks, long pause, then repeats Invalid memory installed • • • 2-6 2 amber blinks followed by a short pause, 6 white blinks, long pause, then repeats Motherboard: Chipset • • • • 3-2 3 amber blinks followed by a short pause, 2 white blinks, long pause, then repeats PCI Device or Video • • • known good memory if available to confirm
Power Light: Amber-White Blinking 4-7 Amber/White Blinking Pattern 4 amber blinks followed by a short pause, 7 white blinks, long pause, then repeats Problem Description System Side cover is missing Suggested Resolution • Contact Tech Support. • System side cover(either left or right) is missing. Unplug power, Install back all side covers back to the chassis and plug in power. Contact Tech Support.
8 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Go to Dell.com/support. 2 Select your support category.
