Dell™ Photo All-In-One Printer 942 Owner’s Manual Look Inside For: • Ordering Supplies • Getting Started • Using the Printer • Understanding the Printer Software • Maintenance and Troubleshooting w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
Ordering Supplies Your Dell Photo AIO Printer 942 includes software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at www.dell.com/supplies or by phone. US 877-INK-2-YOU Japan 044-556-3551 Australia 1300 303 290 Luxembourg 02.713 1590 Austria 08 20 - 24 05 30 35 Malaysia 1800 88 0301 Belgium 02.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved.
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Contents 1 Getting Started Understanding the Printer Parts Setting Up Your Printer . . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . 12 Accessing Your User’s Guide . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . 15 Replacing the Operator Panel Using the Operator Panel . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . .
Copying Photos Without a Computer . . . . . . . . . . . . . . Copying Photos Using Your Computer . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . . . . . . . 39 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Changing Copy Settings . . . . . . . . . . . . . . . . . . . . . . 40 . . . . . . . . . . . . . . . . . . . . . . . . 40 Scanning Documents Scanning Photos Scanning Multiple Pages or Images . . . . . . . . . . . . . .
3 Understanding the Printer Software Using the Dell Printer Solution Center . . . . . . . . . . . . . . . 53 . . . . . . . . . . . . . . . . . . 55 Using Printing Preferences . . . . . . . . . . . . . . . . . . . . . 57 Printing Preferences Tabs . . . . . . . . . . . . . . . . . . . . 58 Using the Dell All-In-One Center Using Dell Picture Studio v2.0 . . . . . . . . . . . . . . . . . . . Using the Memory Card Manager Ink Management 58 . . . . . . . . . . . . . . . . . 59 . . . . . . . . .
6 Contacting Dell Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . Automated Order-Status Service Contacting Dell 77 . . . . . . . . . . . . . . . . . 77 . . . . . . . . . . . . . . . . . . . . . . . . . . 78 7 Appendix Limited Warranties and Return Policy . . . . . . . . . . . . . . . . . . 95 . . . . . . . . . . . . . . . 99 Limited Warranty for Dell-Branded Hardware Products "Total Satisfaction" Return Policy . Dell Inc. Ink and Toner Cartridges Limited Warranties . . .
CAUTION: SAFETY INSTRUCTIONS Use the following safety guidelines to help ensure your own personal safety and to help protect your printer and working environment from potential damage. • Use only the power cable provided with this product or the manufacturer’s authorized replacement power cable. • Connect the power cable to an electrical outlet that is near the product and easily accessible.
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1 Getting Started Understanding the Printer Parts 1 2 3 13 12 5 4 6 7 8 9 10 11 Number: Part: Description: 1 Paper support Part that supports loaded paper. 2 Paper guide Guide that helps the paper feed into the printer properly. 3 Top cover Top of printer that holds your document or photo flat while you scan it.
w w w. d el l. c om | s upp ort . del l . com Number: Part: Description: 4 Paper exit tray Tray that holds the paper as it exits the printer. NOTE: Pull the paper exit tray straight out to extend it. 5 PictBridge-enabled digital camera port Slot into which you plug the USB cable that connects to your PictBridge-enabled digital camera. 6 Media card slot Slot into which you insert a media card containing digital pictures. NOTE: The LCD will only display JPEG files found on the media card.
You can use the Dell Photo AIO Printer 942 to do a variety of things. A few important things to note: • If your printer is connected to a computer, you can use either the printer operator panel or the printer software to create your projects. • You do need to connect your printer to a computer to scan, print, fax and use the Save to PC function. • You do not need to connect your printer to a computer to copy or print from flash memory cards or PictBridge-enabled digital cameras.
w w w. d el l. c om | s upp ort . del l . com 14 2 If an English operator panel is installed, remove it by lifting the panel up. 3 Snap the non-English operator panel into place. 4 Close the top cover.
Using the Operator Panel 1 2 15 3 14 4 13 5 12 6 11 7 10 8 9 Button Description 1 LCD Panel on the printer that displays scanning, copying, faxing, and printing options as well as status and error messages. For more information, see "Using the Operator Panel" on page 15. 2 Number of Copies Select the desired number of copies by using the navigation button. 3 Navigation button • Increase or decrease a number on the display. • Scroll through a list on the display.
w w w. d el l. c om | s upp ort . del l . com Button Description 4 Preview Scans the document in the Copy or Scan mode and displays a preview. 5 Save to PC • Scans the document and sends it to the Dell All-In-One Center. For more information, see "Using the Dell All-In-One Center" on page 55. • Launches the Memory Card Manager when a memory card is inserted or a digital camera is connected. For more information, see "Using the Memory Card Manager" on page 59. 6 Color Make a color copy.
Memory Cards Your printer supports the following memory card types: • CompactFlash Type I and II • Memory Stick • Memory Stick PRO • SmartMedia • Secure Digital • MultiMediaCard • xD-Picture Card When you insert a media card into the slot on the front of the printer, the I Want To... menu is displayed. For more information, see "Using Your Printer in Photo Mode" on page 48.
w w w. d el l. c om | s upp ort . del l . com Operator Panel Menus Photo mode Menu Sub-menu item Settings Photo I Want To... NOTE: The I Want To... menu is only available when a photo card is installed. • • • • View Photos or Print Save to Computer Slide Show Print All x Photos Paper Size • • • • • • • • • • • • • 8 1/2 x 11 in.* 8 1/2 x 14 in. A6 A5 B5 A4 L 2L Hagaki 3x5 3 1/2 x 5 in. 4x6 5x7 Print Quality • • • • Automatic* Draft Normal Photo Brightness (Press Select.) Crop (Press Select.
Menu Sub-menu item Maintenance Ink Levels (Press Select.) Settings Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Defaults Restore Defaults (Press Select.) Paper Type • • • • • Auto-Detect* Plain Coated Glossy Transparency Photo Size • • • • • • • • • • • • 4x6 in.* 5x7 in. 8x10 in. L 2L 8 1/2 x 11 in. A4 A5 A6 Hagaki 2 1/4 x 3 1/4 in. 3 1/2 x 5 in.
w w w. d el l. c om | s upp ort . del l . com Menu Sub-menu item Settings Language • • • • • • • • • • • • • • Clear Settings When • After 2 minutes* • Never Power Save (the screen saver shown below appears on screen until the printer enters Power Save) • • • • Order online: www.dell.
Fax mode Menu Sub-menu item Maintenance Ink Levels (Press Select.) Settings Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Defaults Restore Defaults (Press Select.
w w w. d el l. c om | s upp ort . del l . com Menu Sub-menu item Settings Power Save (the screen saver shown below appears on screen until the printer enters Power Save) • • • • 10 minutes* 20 minutes 30 minutes Immediate Order online: www.dell.com/supplies * Factory default setting Copy mode Menu Sub-menu item Settings Copy Copy Quality • • • • Brightness (Press Select.) • Blank Paper Size • • • • • • • • • • • • • Repeat Image (Press Select.
Menu Maintenance Sub-menu item Settings Size of Original • • • • • • • • • • • • • • • Automatic* 2 1/4 x 3 1/4 in. 3x5 in. 3 1/2 x 5 in. 4x6 5x7 8x10 8 1/2 x 11 in. A6 A5 B5 A4 L 2L Hagaki • • • • • Auto-detect* Plain Coated Glossy Transparency Ink Levels (Press Select.) Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Defaults Restore Defaults (Press Select.
w w w. d el l. c om | s upp ort . del l . com Menu Sub-menu item Settings Language • • • • • • • • • • • • • • Clear Settings When • After 2 minutes* • Never Power Save (the screen saver shown below appears on screen until the printer enters Power Save) • • • • Order online: www.dell.
Scan mode Menu Sub-menu item Maintenance Ink Levels (Press Select.) Settings Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Defaults Restore Defaults (Press Select.
w w w. d el l. c om | s upp ort . del l . com Menu Sub-menu item Settings Power Save (the screen saver shown below appears on screen until the printer enters Power Save) • • • • 10 minutes* 20 minutes 30 minutes Immediate Order online: www.dell.com/supplies * Factory default setting Print Media Guidelines Load up to: Make sure: 100 sheets of plain paper • The paper is loaded vertically against the right side of the paper support. • The paper guide rests against the left edge of the paper.
Load up to: Make sure: 20 sheets of banner paper • You remove any paper from the paper support before inserting banner paper. • You place a stack of banner paper on or behind the printer, with only the number of sheets required. NOTE: You must select A4 Banner or Letter Banner paper size in Printing Preferences. Failure to do so will cause a paper jam. See "Paper Problems" on page 72. • You load the leading edge of the banner paper into the printer against the right side of the paper support.
w w w. d el l. c om | s upp ort . del l . com Load up to: Make sure: 25 greeting cards, index cards, postcards, or photo cards • • • • The print side of the cards faces up. The cards are loaded vertically against the right side of the paper support. The paper guide rests against the left edge of the cards. You select Normal or Photo print quality. 25 sheets of photo or glossy paper • • • • The glossy or coated side of the paper faces up. The paper guide rests against the left edge of the paper.
NOTE: Do not force paper into the printer. The paper should be flat against the paper support surface and the right edge should be flush against the right paper guide. Understanding the Automatic Paper Type Sensor Your printer has an automatic paper type sensor that detects the following paper types: • Plain • Transparency • Glossy/photo • Coated If you load one of these paper types, the printer detects the paper type and automatically adjusts the Quality/Speed settings.
w w w. d el l. c om | s upp ort . del l . com To choose paper size: 1 With your document open, click File→ Print. 2 In the Print dialog box, click Preferences or Properties (depending on your program or operating system). The Printing Preferences screen appears. 3 On the Paper Setup tab, select the paper size. 4 Click OK. Unless you turn off the automatic paper type sensor, it always remains on.
Placing Your Document on the Scanner Glass 1 Open the top cover. 2 Place your document face down on the scanner glass in the lower right corner. NOTE: Make sure the upper left corner of the front of the item aligns with the arrow on the printer.
w w w. d el l. c om | s upp ort . del l . com 3 32 Close the top cover.
2 Using the Printer Printing Printing a Document 1 Turn on your computer and printer, and make sure they are connected. 2 Load the paper with the print side facing up. For more information, see "Loading Paper" on page 28. 3 With your document open, click File→ Print. 4 Customize your print settings: a Click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears.
w w w. d el l. c om | s upp ort . del l . com 3 With your document open, click File→ Print. 4 Customize your print settings: a Click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears. 5 b On the Quality/Copies tab, select Photo and the paper type. Photo/glossy or coated paper is recommended for printing photos. c On the Paper Setup tab, select the paper size and orientation.
1 Load the photo paper with the print (glossy) side facing up. For more information, see "Loading Paper" on page 28. 2 Make sure you have a photo cartridge and a color cartridge installed. 3 With your document open, click File→ Print. 4 To customize your print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears. 5 On the Print Layout tab, click Borderless.
w w w. d el l. c om | s upp ort . del l . com 4 Place your document on the scanner glass and make sure the upper left corner aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 31. 5 Close the top cover. 6 If you want to make more than one copy, press the up arrow on the operator panel to select the number of copies (1–99). 7 Change any copy settings. For more information, see "Operator Panel Menus" on page 18.
Copying Photos Without a Computer 1 Load the photo paper with the print (glossy) side facing up. For more information, see "Loading Paper" on page 28. 2 Open the top cover. 3 Place your photo on the scanner glass and make sure the upper left corner aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 31. NOTE: For best results, install a photo cartridge before copying photos. 4 Close the top cover. 5 Select the copy quality.
w w w. d el l. c om | s upp ort . del l . com Enlarging or Reducing Images or Documents If you are using your printer without a computer, you can enlarge or reduce your document by 25, 50, 100, 150, 200 percent, and Fit-to options using the operator panel. If you are using your printer with a computer, you can enlarge or reduce your document between 25–400 percent using the Dell All-In-One Center. Enlarging Images Using Your Operator Panel 1 Load the paper with the print side facing up.
4 Click Preview Now. 5 In the Creative Tasks section, select Enlarge or reduce an image. 6 Follow the instructions on the screen to select the size of your new image. 7 When you finish customizing your image, click Print Now. Changing Copy Settings 1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell All-In-One Center. The Dell All-In-One Center appears. 2 Select a copy quantity and color. 3 Click See More Copy Settings to: • Choose a copy quality.
w w w. d el l. c om | s upp ort . del l . com 6 When you finish customizing your copy settings, click OK, and then click Copy Now. Scanning Scanning Documents 1 Turn on your computer and printer, and make sure they are connected. 2 Open the top cover. 3 Place your document on the scanner glass and make sure the upper left corner aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 31. 4 Close the top cover.
9 In the Send scanned image to: drop-down menu, select the photo program you want to use. NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu. On the next screen, click Add to locate and add your program to the list. 10 Change any settings. 11 When you finish customizing your image, click Scan Now. When your document has finished processing, the selected program opens.
w w w. d el l. c om | s upp ort . del l . com Editing Scanned Text Using Optical Character Recognition (OCR) Optical Character Recognition (OCR) software converts a scanned image into editable text within a word processing program. Text editors such as WordPad may need certain filters loaded; check with your software manufacturer. NOTE: Japanese customers should use E-Typist OCR software. This software is located on a separate CD.
E-mailing a Scanned Image or Document To send scanned images or documents through e-mail: 1 Turn on your computer and printer, and make sure they are connected. 2 Open the top cover. 3 Place your document or photo on the scanner glass and make sure the upper left corner aligns with the arrow on the printer. For more information, see "Placing Your Document on the Scanner Glass" on page 31. 4 Close the top cover.
w w w. d el l. c om | s upp ort . del l . com For Windows 2000, Fax Service Management is automatically installed. Installing Microsoft Fax Console in Windows XP 1 Click Start→ Settings→ Control Panel. Under Pick a Category, click Add or Remove Programs. The Add or Remove Programs dialog box opens. 2 Click Add/Remove Windows Components. 3 In the Components list, click to select the Fax Services box. 4 Click Next. 5 Click Finish. 6 In the Add or Remove Programs dialog box, click Close.
NOTE: The TSID is mandatory in some areas. 10 Click Next. NOTE: Steps 10-13 only occur if you enabled your machine to receive faxes in step 6. 11 On the Called Subscriber Identification (CSID) screen, type the CSID (appears to confirm that the fax is being sent to the correct recipient) that you want in the CSID box. 12 Click Next. 13 On the Routing Options screen, click to select the Print it on check box if you want each received fax to be automatically printed.
w w w. d el l. c om | s upp ort . del l . com 4 In the Dell All-In-One Center you can either: • In the Scan or Fax section, you can send a single or multiple page fax. First, customize your fax job by answering the questions that appear on your screen. To send a single page fax, click Fax Now. To send a multiple page fax, click Advanced→ Scan multiple items before output→ OK. • In the Creative Tasks section, click Fax an image and follow the instructions on the screen.
Viewing Sent and Received Faxes Using Fax Console or Fax Service Management NOTE: Only faxes sent and received by Fax Console can be seen by Fax Console. 1 Click Start→ Programs or All Programs→ Accessories→ Communications→ Fax. 2 Click Fax Console or Fax Service Management. View received faxes in the Inbox; view sent faxes in Sent Items. Viewing the Status of a Fax Using Fax Console or Fax Service Management 1 Click Start→ Programs or All Programs→ Accessories→ Communications→ Fax.
w w w. d el l. c om | s upp ort . del l . com Using Your Printer in Photo Mode You can use your Dell Photo AIO Printer 942 to perform many photo-printing functions, even if it is not connected to a computer: • Print thumbnails of the photos stored on your memory card • Print photos directly from a memory card • Change photo sizes before printing If your printer is connected to a computer, you can save the photos to your computer, modify them, and print them.
The card reader has two slots to accommodate these media and a small light that blinks indicating the card is being read or is transmitting data. NOTE: Do not remove the card while it is being read. Data corruption can occur. Memory card orientation Before you insert your memory card, consider the following information: • If you are inserting a SmartMedia card, make sure the gold contact area faces up.
w w w. d el l. c om | s upp ort . del l . com 3 Turn on your digital camera. Refer to the instructions included with your camera for selection of the appropriate camera USB settings and PictBridge connection and usage information. NOTE: For many digital cameras, there are two USB mode selections: computer and printer (or PTP). For PictBridge printing, the printer (or PTP) USB selection should be used. For more information, refer to the documentation included with your camera.
To rotate the photo: a Press the Menu button. b Press the down arrow on the navigation button to scroll to Rotate 90 degrees. c Press the Select button. To preview the photo before you print, press the Preview button. 4 Press the Color button to print the photos in color or press the Black button to print the photos in black and white. Saving Photos to Your Computer 1 From the I Want To... menu on the display, scroll to Save to Computer, and then press the Select button on the operator panel.
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3 Understanding the Printer Software The printer software includes: • Dell Printer Solution Center — Provides maintenance and troubleshooting help, basic usage information, and how-to’s for creating projects. • Dell All-In-One Center — Allows you to perform various scan, copy, fax, and print operations with newly scanned and previously saved documents and images. • Printing Preferences — Allows you to adjust printer settings. • Dell Picture Studio v2.
w w w. d el l. c om | s upp ort . del l . com How To tab • Learn about basic features — Select a feature from this drop-down list and click View for more information. • How to print/scan/copy/fax drop-down list — Select a function from this drop-down list and click View for more information. • Projects drop-down list — Select a project from this drop-down list and click View for more information.
Advanced tab • Printing Status button — Click this button to see your options for displaying printing status information on your screen. • Networking button — Click this button to see your networking options. • About button — Click this button to view software version information. To access the Dell Printer Solution Center: Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell Printer Solution Center.
w w w. d el l. c om | s upp ort . del l . com • Preview images you want to print or copy. • Manage photos (copy them to folders, print them, perform creative copying). To access the Dell All-In-One Center: Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell All-In-One Center. The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Creative Tasks, and Preview.
Using Printing Preferences Printing Preferences allows you to change the various printer settings. You can change your printer settings in Printing Preferences depending on the type of project you want to create. To access Printing Preferences: 1 With your document open, click File→ Print. The Print dialog box appears. 2 In the Print dialog box, click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences screen appears.
w w w. d el l. c om | s upp ort . del l . com Printing Preferences Tabs Printing Preferences includes three main tabs. From this tab: You can change these settings: Quality/Copies Quality/Speed — Select Automatic, Draft, Normal, or Photo depending on your desired output quality. Draft is the fastest option but should not be selected if you have a photo cartridge installed.
Using the Memory Card Manager Memory Card Manager (MCM) allows you to display, manage, edit, print, and save photos from your memory card to your computer. To launch Memory Card Manager: 1 Insert a memory card into the memory card slot on the front of the printer. 2 Press Save to PC on the operator panel or select Save to Computer from the I Want To... menu.
w w w. d el l. c om | s upp ort . del l . com Ink Management Each time you print a job, the ink level screen appears indicating the amount of ink remaining as well as the appoximate number of pages remaining. The number of pages can fluctuate initially after a new cartridge is installed and will provide a more accurate count once usage patterns are established. When your ink cartridge levels are low, a Low Ink Warning will pop up on your screen when you try to print.
If your black ink cartridge is out of ink, you can choose to print black from the color ink cartridge by selecting Complete-A-Print before clicking the Continue Printing button. If you select Complete-A-Print and click Continue Printing, Process Black will be used for all black printing until the black cartridge is replaced or the option is deselected from Maintenance tab in the Dell Printer Solution Center.
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4 Ink Cartridge Maintenance Replacing Ink Cartridges CAUTION: Before performing any of the procedures listed in this section, read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9. Dell ink cartridges are available only through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2. Dell recommends Dell ink cartridges for your printer.
w w w. d el l. c om | s upp ort . del l . com 3 Press down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. photo or black cartridge 64 5 Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge (sold separately), or dispose of them properly. 6 If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.
NOTE: The illustration below shows a black cartridge and a color cartridge (use for normal printing). For photo printing, use a photo cartridge and a color cartridge. 7 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier.
w w w. d el l. c om | s upp ort . del l . com 8 Snap each lid closed. 9 Lift the printer unit, and hold the scanner support up while lowering the printer unit until it is completely closed. Aligning Ink Cartridges Your printer can align the ink cartridges when they are installed or replaced. To verify your ink cartridges are aligned, you can print an alignment page. After you close the printer unit, press the Menu button. Scroll to Align Cartridges and press Select.The alignment page begins printing.
To align the ink cartridges: 1 Load plain paper. For more information, see "Loading Paper" on page 28. 2 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Dell Printer Solution Center. 3 Click the Maintenance tab. 4 Click Align to fix blurry edges. 5 Click Print. The ink cartridges align when the page prints. Cleaning the Ink Cartridge Nozzles You may need to clean the nozzles when: • White lines appear in graphics or solid black areas.
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5 Troubleshooting Follow these tips when you troubleshoot your printer: • If the printer does not work, ensure that the printer is properly connected to the electrical outlet and computer, if using a computer. • If an error message appears on the operator panel display, write down the exact message. Setup Problems Computer Problems V E R I F Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W I T H Y O U R C O M P U T E R — The Dell Photo AIO Printer 942 supports Windows 2000 and Windows XP.
w w w. d el l. c om | s upp ort . del l . com D E T E R M I N E I F T H E P R I N T E R S O F T W A R E I S I N S T A L L E D — Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942. If the Dell Photo AIO Printer 942 does not appear in the list of programs, the printer software is not installed. Install the printer software.
1 Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 942→ Uninstall Dell Photo AIO Printer 942. 2 Follow the instructions on the screen. 3 Restart your computer. 4 Insert the Drivers and Utilities CD, and then follow the instructions on the screen. If the installation screen does not appear: a In Windows XP, click Start→ My Computer. In Windows 2000, double-click My Computer from your desktop. b Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.
w w w. d el l. c om | s upp ort . del l . com M A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y — For more information, see "Loading Paper" on page 28 General Problems Fax Problems MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE USB CABLE IS PROPERLY CONNECTED ENSURE THE COMPUTER IS CONNECTED TO AN ACTIVE ANALOG PHONE LINE — • Using the fax function requires a phone connection to the fax modem in your computer.
CHECK FOR A PAPER JAM — Using your printer and your computer • Follow the instructions on the screen for clearing the paper jam. Using your printer only If the paper jam is located in the paper support: 1 Turn off your printer. 2 Firmly grasp the paper and gently pull it from the printer. 3 Turn on your printer and print the document again. If the paper jam is not visible: 1 Turn off your printer. 2 Lift the printer unit and position the scanner support between the tabs to keep it open.
w w w. d el l. c om | s upp ort . del l . com Error Messages and Lights The following error messages can be found on your computer screen or operator panel display. 74 Error Message: What it indicates: Solution: Ink Low Alert The ink cartridge is running low on ink. The Low Ink Alert occurs when your ink cartridges reach levels of 25 percent, 15 percent, and 5 percent remaining. Replace the ink cartridge. For more information, see "Replacing Ink Cartridges" on page 63.
Improving Print Quality If you are not satisfied with the print quality of your documents, there are several different ways to improve the print quality. • Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing photos with a photo ink cartridge. • Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper if you are printing photos. • Select a higher print quality.
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6 Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. 1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. The Express Service Code is located on the back of your printer.
w w w. d el l. c om | s upp ort . del l . com Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) Website: www.dell.com.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Chile (Santiago) Department Name or Service Area, Website and E-Mail Address Sales, Customer Support, and Technical Support Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1230-020-4823 Country Code: 56 City Code: 2 China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 02 2186 27 27 City Code: 2 Customer Care 02 2186 27 11 Fax 02 2186 27 14 TechFax 02 2186 27 28 Switchboard 02 2186 27 11 Denmark (Copenhagen) Website: support.euro.dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code India Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Technical Support 1600 33 8045 Sales 1600 33 8044 Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Japan (Kawasaki) Website: support.jp.dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 E-mail (Technical Support): Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.
Country (City) International Access Code Country Code City Code St. Lucia Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers General Support 1-800-882-1521 St.
w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support for OptiPlex: Swe_kats@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Turks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.
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7 Appendix Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following section describes the limited warranties and return policy for the U.S.
w w w. d el l. c om | s upp ort . del l . com THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive. What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table.
w w w. d el l. c om | s upp ort . del l . com When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you.
How will you fix my product? We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought.
w w w. d el l. c om | s upp ort . del l . com • New Hardware Products and Accessories - Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice.
Dell Inc. Ink and Toner Cartridges Limited Warranties Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that they will be free from defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink cartridges they will be free from defects in material and workmanship for two years beginning on the date of invoice.
w w w. d el l. c om | s upp ort . del l . com DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELL’S LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.
The Software is protected by United States copyright laws and international treaties. You may make one copy of the Software solely for backup or archival purposes or transfer it to a single hard disk provided you keep the original solely for backup or archival purposes.
w w w. d el l. c om | s upp ort . del l . com IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this device has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation.
w w w. d el l. c om | s upp ort . del l . com • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/television technician for help.
Index A Preview section, 56 Scan section, 56 using, 55 aligning ink cartridges, 66 B borderless printing, 34 Dell Picture Studio v2.
envelopes, 27 greeting cards, 28 index cards, 28 iron-on transfers, 28 photo cards, 28 photo paper, 28 postcards, 28 transparencies, 28 P paper exit tray, 11 Paper jam message, 74 Paper out message, 74 Paper Setup tab, 58 paper type sensor turning off, 30 photo cards loading, 28 M Memory Card Manager accessing, 59 using, 59 memory card, inserting CompactFlash, 49 Memory Stick, 49 MultiMedia, 49 Secure Digital, 49 SmartMedia, 49 messages, error Paper feed, 74 Paper jam, 74 Paper out, 74 Print carrier, 74 P