OptiPlex 3000 Tower Service Manual Regulatory Model: D32M Regulatory Type: D32M002 March 2022 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Safety instructions.............................................................................................................................................................. 6 Before working inside your computer....................................................................................................................... 6 Safety precautions....................
Expansion card...................................................................................................................................................................40 Removing the graphics card..................................................................................................................................... 40 Installing the graphics card.......................................................................................................................................
Installing the system board....................................................................................................................................... 85 Chapter 3: Drivers and downloads................................................................................................91 Chapter 4: BIOS setup.................................................................................................................92 Entering BIOS setup program...................................................
1 Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
5. Remove any media card and optical disc from your computer, if applicable. 6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board. CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display. 7. Place the computer face down. Safety precautions The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage. ● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device. 1. 2. 3. 4. 5. Get a firm balanced footing.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Screw type Quantity System board #6-32 1 M2x4 1 6-32 8 Screw image Major components of OptiPlex 3000 Tower The following image shows the major components of OptiPlex 3000 Tower.
1. 3. 5. 7. 12 Side cover Slim ODD WLAN card M.2 2280 solid-state drive Removing and installing components 2. 4. 6. 8. 3.
9. 11. 13. 15. 17. System board Front bezel Speaker Intrusion switch 2.5-inch hard-disk drive 10. 12. 14. 16. Front I/O bracket System chassis Fan duct Power-supply unit NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Side cover Removing the side cover Prerequisites 1.
Removing and installing components
Steps 1. Loosen the two thumbscrews that secure the side cover to the computer. 2. Slide the side cover towards the rear of the computer and lift the side cover away from the chassis. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure.
Removing and installing components
Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Slide the side cover towards the front of the computer to install it. 3. Tighten the two thumbscrews to secure the side cover to the chassis. Next steps 1. Follow the procedure in after working inside your computer. Front bezel Removing the front bezel Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
Steps 1. Pry the retention tabs to release the front bezel from the computer. 2. Slightly pull the front bezel and gently rotate to release the other tabs on the bezel from the slots in the computer chassis. 3. Remove the front bezel from the computer. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Position the front bezel to align the tabs on the bezel with the slots on the chassis. 2. Press the bezel until the tabs clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.
Hard-drive assembly Removing the 2.5-inch hard drive assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the fan duct. About this task The following images indicate the location of the 2.5-inch hard drive assembly and provide a visual representation of the removal procedure.
Steps 1. Disconnect the hard drive data and power cables from the connectors on the 2.5-inch hard drive modules. 2. Press the release tabs on both the sides of the hard drive bracket to release it from the slots on the computer chassis. 3. Tilt the hard drive assembly slightly at an angle. 4. Lift the hard drive assembly from the computer. NOTE: Note the orientation of the hard drive so that you can replace it correctly.
Removing the secondary 2.5-inch hard drive assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the removal procedure. Steps 1. Disconnect the power cable and the black hard drive data cable from the connectors on the 2.5-inch hard drive. NOTE: For secondary 2.
Steps 1. Remove the two (M3x3.5) screws that secure the primary 2.5-inch hard drive to the hard drive bracket. 2. Lift to remove the primary 2.5-inch hard drive from the hard drive bracket. 3. Remove the two (M3x3.5) screws that secure the secondary 2.5-inch hard drive to the hard drive bracket. 4. Lift to remove the secondary 2.5-inch hard drive from the hard drive bracket. 5. Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the drive. 6.
NOTE: The orientation or the SATA connector marking on the hard drive so that you can replace it correctly. Installing the 2.5-inch hard drive bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 2.5-inch hard drive bracket and provides a visual representation of the installation procedure.
Steps 1. Align the screw holes and place the secondary 2.5-inch hard drive into the hard-drive bracket. 2. Replace the two (M3x3.5) screws that secure the secondary 2.5-inch hard drive to the hard-drive bracket. 3. Align the screw holes and place the primary 2.5-inch hard drive into the hard drive bracket. 4. Replace the two (M3x3.5) screws that secure the primary 2.5-inch hard drive to the hard drive bracket. 5. Align the hard drive to the side of the hard drive bracket. 6.
Next steps 1. Install the 2.5-inch primary hard drive. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Installing the secondary 2.5-inch hard drive assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 2.5-inch hard drive assembly and provides a visual representation of the installation procedure. Steps 1.
Steps 1. Align the hard drive assembly at an angle to the slot on the computer. 2. Press the release tabs on the hard drive bracket and slightly align back to insert the hard drive assembly to the slot on the computer chassis. 3. Connect the hard drive data and power cables to the connectors on the 2.5-inch hard drive modules. Next steps 1. Install the 2.5-inch primary hard drive.
2. Install the side cover. 3. Follow the procedure in after working inside your computer. 3.5 in. hard-drive assembly Removing the 3.5-inch hard drive assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the 3.5-inch hard drive assembly and provide a visual representation of the removal procedure. Steps 1. Disconnect the data and power cables from the 3.
Installing the 3.5-inch hard drive assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 3.5-inch hard drive assembly and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the 3.5-inch hard drive with the chassis. 2. Replace the fours (#6-32) screws to secure the hard drive to the chassis. 3.
Solid-state drive Removing the M.2 2230 PCIe solid-state drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide at an angle to lift and remove the solid-state drive from its connector on the system board.
About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure. Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the connector on the system board. 3. Replace the screw (M2x3.5) to secure the M.2 2230 solid-state drive to the system board. Next steps 1. Install the side cover. 2.
Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide at an angle to lift and remove the solid-state drive from its connector on the system board. Installing the M.2 2280 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the connector on the system board. 3. Replace the screw (M2x3.5) to secure the M.2 2280 solid-state drive to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1.
Steps 1. Remove the (M2x3.5) screw that secures the WLAN card to the system board. 2. Lift the WLAN card bracket away from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the connector on the system board.
Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure.
Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Place the WLAN card bracket to secure the WLAN antenna cables. 3. Insert the WLAN card into the connector on the system board. 4. Replace the (M2x3.5) screw to secure the plastic tab to the WLAN card.
Steps 1. Using a plastic scribe, gently pry the coin-cell battery out of the slot on the system board. 2. Remove the coin-cell battery away from the computer. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps 1. Insert the coin-cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Memory module Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
Steps 1. Pull the securing clips from both side of the memory module until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure.
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Expansion card Removing the graphics card Prerequisites 1. Follow the procedure in before working inside your computer. 2.
About this task The following images indicate the location of the graphics card and provide a visual representation of the removal procedure. Steps 1. Lift the pull tab to open the PCIe door. 2. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the graphics-card slot.
Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the graphics card and provide a visual representation of the installation procedure.
Steps 1. Align the graphics card with the PCI-Express card connector on the system board. 2. Using the alignment post, connect the graphics card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Lift the pull tab to close the PCIe door. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Removing optional SMA module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
Installing optional SMA module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the optional SMA module and provide a visual representation of the installation procedure.
Steps 1. To remove the PCIe dummy bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release it, and then lift the bracket out of the system. 2. Lift the pull tab to open the PCIe door. 3. Insert the optional SMA module into its slot on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Removing the Dell Ultra Speed Drive Gen4 card Prerequisites 1.
About this task The following image indicates the location of the Dell Ultra Speed Drive Gen4 card and provides a visual representation of the installation procedure. Steps 1. NOTE: The Dell Ultra Speed Drive Gen4 card must be installed in the PCIe x4 slot. Align the Dell Ultra Speed Drive Gen4 card with the PCIe slot on the system board. 2. Using the alignment post on the PCIe slot, connect the card in the connector and press down firmly. 3. Ensure that the card is firmly seated. 4. Close the PCI door.
Steps 1. Disconnect the data and power cables from the slim ODD. 2. Pull the securing tab to release the slim ODD from the chassis. 3. Slide and remove the slim ODD from the ODD slot. Installing the Slim optical drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the slim ODD and provide a visual representation of the installation procedure.
Steps 1. Insert the slim ODD assembly into the ODD slot. 2. Slide the slim ODD assembly until it snaps into place. 3. Route the power cable and data cable through the routing guides and connect the cables to the slim ODD. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Slim optical-drive bracket Removing the slim-ODD bracket Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3.
About this task The following images indicate the location of the slim-ODD bracket and provide a visual representation of the removal procedure. Steps 1. Pry the slim-ODD bracket to release it from the slot on the ODD. 2. Remove the slim-ODD bracket off the ODD. Installing the slim-ODD bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align and place the slim-ODD bracket on the ODD slots. 2. Snap the slim-ODD bracket into the slim ODD. Next steps 1. Install the slim Optical Disk Drive. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Speaker Removing the speaker Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
Steps 1. Disconnect the speaker cable from the connector on the system board. 2. Unroute the speaker cable from the routing guides on the chassis. 3. Press the tab and slide the speaker along with the cable from the slot on the chassis. Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Press and slide the speaker in the slot on the chassis until it snaps into place. 2. Route the speaker cable through the routing guide on the chassis. 3. Connect the speaker cable to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Fan shroud Removing the fan duct Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover.
Steps 1. Press the retention tabs on both sides of the fan duct to release it. 2. Pull and remove the fan duct from the computer. Installing the fan duct Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the fan duct and provides a visual representation of the installation procedure.
Steps 1. Position the fan duct to align it with the slots on the computer chassis. 2. Press the fan duct until it clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.
Power-supply unit Removing the power-supply unit Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the fan duct. NOTE: Note the routing of all cables as you remove them so that you can route them correctly while you are replacing the power-supply unit. About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure.
Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the system board and unroute them from the routing guides on the chassis. 3. Remove the three (#6-32) screws that secure the power-supply unit to the chassis. 4. Slide the power-supply unit away from the back of the chassis. 5. Lift the power-supply unit off the chassis.
Installing the power-supply unit Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. WARNING: The cables and ports on the back of the power-supply unit are color-coded to indicate the different power wattage. Ensure that you plug in the cable to the correct port. Failure to do so may result in damaging the power-supply unit and/or system components.
Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Replace the three (#6-32) screws to secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board.
Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Processor fan and heat-sink assembly Removing the processor fan and heat-sink assembly Prerequisites 1. Follow the procedure in before working inside your computer. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
Steps 1. Disconnect the processor fan cable from the connector on the system board. 2. Loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly off the system board. Installing the processor fan and heat-sink assembly Prerequisites NOTE: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved.
Steps 1. Align the screw holes on the processor fan and heat-sink assembly with the screw holes on the system board. 2. Tighten the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Connect the processor-fan cable to the connector on the system board. Next steps 1. Install the fan duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Processor Removing the processor Prerequisites 1. 2. 3. 4.
NOTE: The processor might still be hot after the computer is shut down. Allow the processor to cool down before removing it. About this task The following images indicate the location of the processor and provide a visual representation of the removal procedure. Steps 1. Press down and push the release lever away from the processor to release it from the securing tab. 2. Lift the lever upward to lift the processor cover.
Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket. When the processor is properly seated, all four corners are aligned at the same height.
Steps 1. Lift the pull tab to open the PCIe door. 2. Disconnect the communication card cable from its connector on the system board. 3. Unroute the communication card cable from the routing guides. 4. Lift and remove the communication card from the system board. 5. Close the PCIe door.
Installing the communication card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the communication card and provides a visual representation of the installation procedure.
Steps 1. Lift the pull tab to open the PCIe door. 2. Place the communication card on the open PCIe door. 3. Route the communication card cable using the routing guides. 4. Connect the communication card cable to its connector on the system board. 5. Close the PCIe door. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Power button Removing the power button Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer.
Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Press the release tabs on the power-button head and slide the power-button cable out from the front-side chassis of the computer. 3. Pull the power-button cable out from the computer. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Insert the power-button cable into the slot from the front-side of the computer, and press the power-button head until it clicks into the place in the chassis. 2. Align and connect the power-button cable to the connector on the system board. Next steps 1. 2. 3. 4. Install the front bezel. Install the fan duct. Install the side cover. Follow the procedure in after working inside your computer. Intrusion switch Removing the intrusion switch Prerequisites 1.
About this task The following image indicates the location of the intrusion switch and provides a visual representation of the removal procedure. Steps 1. Disconnect the intruder cable from the connector on the system board. 2. Slide and remove the intrusion switch from the chassis. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Insert the intrusion switch into its slot and slide the switch to secure it into the slot. 2. Connect the intruder cable to the connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Optional modules Removing optional DisplayPort module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel.
About this task The following images indicate the location of the optional DisplayPort module and provide a visual representation of the removal procedure. Steps 1. Remove the two (M3X3) screws that secure the optional DisplayPort module to the computer chassis. 2. Disconnect the DisplayPort module cable from the connector on the system board. 3. Remove the DisplayPort module from the computer.
Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. 2. Insert the optional DisplayPort module into its slot from the inside of your computer. 3. Connect the DisplayPort module cable to the connector on the system board . 4. Replace the two (M3X3) screws to secure the optional DisplayPort module to the system. Next steps 1. Install the front bezel. 2.
Removing optional VGA module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the optional VGA module and provide a visual representation of the removal procedure. Steps 1. Remove the two (M3X3) screws that secure the optional VGA module to the computer chassis. 2. Disconnect the VGA module cable from the connector on the system board. 3.
Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. 2. Insert the optional VGA module into its slot from the inside of your computer. 3. Connect the VGA module cable to the connector on the system board . 4. Replace the two (M3X3) screws to secure the optional VGA module to the system. Next steps 1. Install the front bezel. 2. Install the side cover. 3.
Removing optional HDMI module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the optional HDMI module and provide a visual representation of the removal procedure. Steps 1. Remove the two (M3X3) screws that secure the optional HDMI module to the computer chassis. 2. Disconnect the HDMI module cable from the connector on the system board. 3.
Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. 2. Insert the optional HDMI module into its slot from the inside of your computer. 3. Connect the HDMI module cable to the connector on the system board . 4. Replace the two (M3X3) screws to secure the optional HDMI module to the system. Next steps 1. Install the front bezel. 2. Install the side cover. 3.
Removing optional Serial module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the optional Serial module and provide a visual representation of the removal procedure. Steps 1. Remove the two (M3X3) screws that secure the optional Serial module to the computer chassis. 2. Disconnect the Serial module cable from the connector on the system board. 3.
Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. 2. Insert the optional Serial module into its slot from the inside of your computer. 3. Connect the Serial module cable to the connector on the system board. 4. Replace the two (M3X3) screws to secure the optional Serial module to the system. Next steps 1. Install the front bezel. 2. Install the side cover. 3.
Removing internal antenna Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the internal antenna and provide a visual representation of the removal procedure. Steps 1. Remove the two screws that secure the main and auxiliary antennas to the system chassis. 2. Disconnect the antenna cables from the WLAN card. 3.
Steps 1. Insert the main-antenna into the ANT-W slot and auxiliary-antenna into the ANT-B slot. 2. Route the antennas using the routing guides and insert the antenna cables through the hole that is provided in the system chassis. 3. Replace the two screws to secure the main and auxiliary antennas to the system chassis. 4. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme: Table 3.
2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect the cables correctly after you replace the system board. Remove the side cover. Remove the front bezel. Remove the fan duct. Remove the memory module. Remove the WLAN. Remove the M.2 2230 SSD/M.2 2280 SSD. Remove the coin-cell battery. Remove the graphics card. Remove the speaker. Remove the intrusion switch.
2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. ATX CPU power connector Memory module connectors Power switch connector Coin-cell battery System power connector SATA connector (white) SATA power cable connector SATA1 connector M.2 WLAN connector SATA0 connector (blue) M.2 PCIe SSD connector PCIe x16 (Slot3) PCIe x1 (Slot1/2) Processor socket The following images indicate the location of the system board and provide a visual representation of the removal procedure.
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Removing and installing components
Steps 1. Remove the (#6-32) screw that secures the front I/O-bracket to the chassis. 2. Slide and remove the front I/O-bracket from the chassis. 3. Disconnect the power and HDD cables that are connected to the system board and unroute them from the routing guides on the chassis. 4. Remove the eight (#6-32) screws that secure the system board to the chassis. 5. Remove the (M2x4) screw that secures the system board to the chassis. 6.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Intrusion switch connector ATX CPU power connector Memory module connectors Power switch connector Coin-cell battery System power connector SATA connector (white) SATA power cable connector SATA1 connector M.2 WLAN connector SATA0 connector (blue) M.2 PCIe SSD connector PCIe x16 (Slot3) PCIe x1 (Slot1/2) Processor socket The following images indicate the location of the system board and provide a visual representation of the installation procedure.
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Removing and installing components
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Steps 1. Slide the front I/O-ports on the system board into the front I/O-slots on the chassis and align the screw holes on the system board with the screw holes on the chassis. 2. Replace the (M2x4) screw screw to secure the system board to the chassis. 3. Replace the eight (#6-32) screws that secure the system board to the chassis. 4. Route the cables through the routing guides on the chassis and connect the power and HDD cables to their respective connectors on the system board. 5.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.
4 BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics The boot sequence screen also displays the option to access the System Setup screen.
Table 5. System setup options—System information menu (continued) Overview DIMM 1 Size Displays the DIMM 1 memory size. DIMM 2 Size Displays the DIMM 2 memory size. DIMM 3 Size Displays the DIMM 3 memory size. DIMM 4 Size Displays the DIMM 4 memory size. Devices Information Video Controller Displays the video controller type of the computer. Video Memory Displays the video memory information of the computer. Wi-Fi Device Displays the wireless device information of the computer.
Table 7. System setup options—Integrated Devices menu (continued) Integrated Devices Audio Enable Audio Enable or disable the integrated audio controller. By default, all the options are enabled. Serial Port Serial Port Configuration Enable or disable the serial port address. By default, the COM1: Port is configured at 3F8h with IRQ4 option is enabled. USB Configuration ● Enable or disable booting from USB mass storage devices through the boot sequence or boot menu.
Table 8. System setup options—Storage menu (continued) Storage Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer. M.2 PCIe SSD-0 Type Displays the M.2 PCIe SSD-0 type information of the computer. Device Displays the M.2 PCIe SSD-0 device information of the computer. Enable MediaCard Secure Digital (SD) Card Enable or disable the SD card. By default, the Secure Digital (SD) Card option is enabled.
Table 10. System setup options—Connection menu (continued) Connection HTTPs Boot Mode With Auto Mode, the HTTPs Boot extracts Boot URL from the DHCP. With Manual Mode, the HTTPs Boot reads Boot URL from the user-provided data. By default, the Auto Mode option is enabled. Table 11. System setup options—Power menu Power USB PowerShare Enable USB PowerShare Enable or disable the USB PowerShare.
Table 12. System setup options—Security menu (continued) Security By default, the SHA-256 option is enabled. Clear Enables to clear the TPM owner information and returns the TPM to the default state. By default, the Clear option is disabled. PPI ByPass for Clear Commands Controls the TPM Physical Presence Interface (PPI). By default, the PPI ByPass for clear Commands option is disabled. Chassis intrusion Controls the chassis intrusion feature. By default, the option is disabled.
Table 13. System setup options—Passwords menu (continued) Passwords Enable Non-Admin Password Changes Enable or disable to change computer and hard drive password without the need for admin password. By default, the option is enabled. Admin Setup Lockout Enable Admin Setup Lockout Enables administrators control over how their users can or cannot access BIOS setup. By default, the option is disabled.
Table 15. System setup options—System Management menu (continued) System Management Wake on LAN/WLAN Enable or disable the computer to power on by special LAN signals when it receives a wakeup signal from the WLAN. By default, the Disabled option is selected. Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time. This option can be configured only if the Auto On Time is set to Everyday, Weekdays, or Selected Days. By default, the option is disabled.
Table 17. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior Extend BIOS POST Time Set the BIOS POST time. By default, the 0 seconds option is enabled. Table 18. System setup options—Virtualization menu Virtualization Intel Virtualization Technology Enable Intel Virtualization Technology (VT) Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities that are provided by Intel Virtualization Technology. By default, the option is enabled.
Table 20. System setup options—System Logs menu (continued) System Logs Clear BIOS Event Log Display BIOS events. By default, the Keep option is enabled. Updating the BIOS Updating the BIOS in Windows About this task CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot.
4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 . 6. Select the USB drive from the One Time Boot Menu. 7. Type the BIOS setup program filename and press Enter. The BIOS Update Utility appears. 8. Follow the on-screen instructions to complete the BIOS update. Updating the BIOS from the F12 One-Time boot menu Update your computer BIOS using the BIOS update.
System and setup password Table 21. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.
Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, update, or delete the existing system password, and press Enter or Tab. 4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab. NOTE: If you change the System and/or Setup password, reenter the new password when prompted.
5 Troubleshooting Dell SupportAssist Pre-boot System Performance Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.
System-diagnostic lights Table 22. Diagnostic LED behavior Blinking pattern Amber White Problem description 1 2 Unrecoverable SPI Flash Failure 2 1 CPU failure Suggested resolution ● ● 2 2 2 3 System board failure (included ● BIOS corruption or ROM ● error) No memory/RAM detected ● ● Run the Dell Support Assist/Dell Diagnostics tool. If problem persists, replace the system board. Flash latest BIOS version If problem persists, replace the system board.
Table 22. Diagnostic LED behavior (continued) Blinking pattern Amber 3 White Problem description 7 Intel ME (Management Engine) Error Suggested resolution ● If problem persists, replace the system board. ● Timeout waiting on ME to reply to HECI message If problem persists, replace the system board.
Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options. WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
