Dell™ Dimension™ 9200 Owner’s Manual Service Tag CD or DVD eject button cover release latch CD or DVD activity light FlexBays (2) for optional floppy drive or optional Media Card Reader microphone connector headphone connector diagnostic lights hard drive activity light power button USB 2.0 connectors (2) power connector audio connectors USB 2.0 connectors (4) (rear quad) USB 2.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Contents Finding Information 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Up and Using Your Computer . 9 . . . . . . . . . . . . . . . 13 Front View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Copying CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Copy a CD or DVD. . Using Blank CDs and DVDs . Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a Media Card Reader (Optional) 30 IEEE 1394 (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Power Management . . . . . . . . . . . . . . . . . . . . . . . . .
3 Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Troubleshooting Tips . Battery Problems . Drive Problems . CD and DVD drive problems Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 65 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Diagnostic Lights. Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 69 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Dell Diagnostics Main Menu Drivers What Is a Driver? . . Identifying Drivers . Reinstalling Drivers . . . . . . . .
Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hard Drive 104 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 . . . . . . . . . . . . . . . . . . . . . . . 105 105 107 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Removing a Hard Drive . . . Installing a Hard Drive . . . Adding a Second Hard Drive Floppy Drive Media Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 FCC Class B Contacting Dell . Glossary Index .
Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: This Owner’s Manual is available as a PDF at support.dell.com. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • Drivers and Utilities CD (ResourceCD) NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer.
What Are You Looking For? Find It Here • Service Tag and Express Service Code • Microsoft® Windows® Product Key Label Service Tag and Microsoft Windows Product Key These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support.
What Are You Looking For? Find It Here • How to use Windows XP • How to work with programs and files • How to personalize my desktop Windows Help and Support Center 1 Click Start→ Help and Support. 2 Type a word or phrase that describes your problem, then click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. • How to reinstall my operating system Operating System CD NOTE: The Operating System CD may be optional and may not ship with your computer.
Finding Information
Setting Up and Using Your Computer Front View of the Computer 1 12 2 11 3 10 9 8 4 7 6 5 Setting Up and Using Your Computer 13
1 cover release latch Use this latch to remove the cover (see "Removing the Computer Cover" on page 78). 2 CD or DVD activity light The CD or DVD drive light is on when the computer reads data from or writes data to the CD or DVD drive. 3 CD or DVD eject button Press the CD or DVD eject button to eject a disc from the CD or DVD drive. 4 FlexBay drives (2) Can contain an optional floppy drive or optional Media Card Reader.
Back View of the Computer 1 2 3 1 power connector Insert the power cable. 2 back I/O connectors Plug serial, USB, and other devices into the appropriate connectors (see "Back Panel Connectors" on page 16). 3 card slots (6) Access connectors for any installed PCI or PCI Express cards.
Back Panel Connectors 1 2 3 4 5 7 6 8 9 12 1 link integrity light 2 network adapter connector 11 10 • Green — A good connection exists between a 10-Mbps network and the computer. • Orange — A good connection exists between a 100-Mbps network and the computer. • Yellow — A good connection exists between a 1000-Mbps (1-Gbps) network and the computer. • Off — The computer is not detecting a physical connection to the network. NOTICE: Do not plug a telephone cable into the network connector.
5 USB 2.0 connectors (4) (rear quad) Use the back, rear-quad USB connectors for devices that typically remain connected, such as printers and keyboards. NOTE: It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks, cameras, or bootable USB devices. 6 surround sound connector Use the (black) surround sound connector to attach multichannel-capable speakers. On computers with a sound card, use the connector on the card.
If you purchased a graphics card that supports dual monitors, follow these instructions to connect and enable your monitors. The instructions tell you how to connect two monitors with VGA connectors, one monitor with a VGA connector and one monitor with a DVI connector, or a television. Connecting Two Monitors With VGA Connectors 1 Follow the procedures in "Before You Begin" on page 77. 2 Connect one of the monitors to the (blue) VGA connector on the back of the computer.
Connecting a Television (TV) NOTE: See the documentation that came with your TV to ensure that you properly configure and connect the TV. NOTE: To connect a TV to your computer, an S-video cable is required. If you do not have an S-video cable, you may purchase one at most consumer electronics stores. An S-video cable is not included with your computer. 1 Follow the procedures in "Before You Begin" on page 77. 2 Connect one end of the S-video cable to the TV-OUT connector on the back of the computer.
For dual-monitor capable cards with two DVI connectors Two DVI connectors with a DVI-toVGA adapter: Two DVI connectors: DVI Two DVI connectors with two DVIto-VGA adapters: DVI DVI VGA Use the DVI connectors to connect your computer to one or two DVI monitors. VGA VGA Use two DVI-to-VGA adapters to Use the DVI-to-VGA adapter to connect a VGA monitor to one of the connect two VGA monitors to the DVI connectors on your computer.
1 2 1 USB connector on computer 2 USB printer cable 3 3 USB connector on printer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: • Dial-up connections that provide Internet access through a telephone line.
If you do not have an MSN Explorer or AOL icon on your desktop, or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs. 2 Click the Start button, then click Internet Explorer. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate option: • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs).
3 2 1 1 network adapter connector on computer 4 network cable 2 4 network adapter connector 3 network device Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next.
You can transfer the data to the new computer over a network or serial connection, or you can store it on a removable media, such as a writable CD, for transfer to the new computer. NOTE: You can transfer information from the old computer to the new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers.
To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files, then click Next. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished, and then restart the new computer.
To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files, then click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears.
NOTE: Ensure that you observe all copyright laws when you create CDs or DVDs.
Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties. 1 Click the Start button, and then click Control Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click Change the screen resolution. 4 In the Display Properties window, click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels.
• If you have two CD/DVD drives, select the drive into which you have inserted your source CD or DVD and click the Disc Copy button. The computer copies the data from the source CD or DVD to the blank CD or DVD. Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects. Using Blank CDs and DVDs CD-RW drives can write to CD recording media only (including high-speed CD-RW media) while DVD-writable drives can write to both CD and DVD recording media.
Helpful Tips • Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Roxio Creator Plus and open a Creator project. • Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs may not play in many home or car stereos. • You cannot create audio DVDs with Roxio Creator Plus. • Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.
2 1 4 3 1 xD-Picture Card and SmartMedia (SMC) 4 CompactFlash Type I and II (CF I/II) and MicroDrive Card 2 Memory Stick (MS/MS Pro) 3 SecureDigital Card (SD) and MultiMediaCard (MMC) To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the connector. If you encounter resistance, do not force the media or card. Check the card orientation and try again.
Your computer may have an optional front IEEE 1394 connector (see "Front View of the Computer" on page 13). This connector is only available if you purchased an add-in card that uses IEEE 1394. To purchase a card, contact Dell. Power Management Overview The Microsoft® Windows® XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it.
3 Under or pick a Control Panel icon, click Power Options. 4 Define your hibernate settings on the Power Schemes tab, Advanced tab, and Hibernate tab. To exit from hibernate mode, press the power button. The computer may take a short time to exit from hibernate mode. Because the keyboard and the mouse do not function when the computer is in hibernate mode, pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation.
Advanced Tab The Advanced tab allows you to: • Place the power options icon in the Windows taskbar for quick access. • Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode. • Program the power button to activate standby mode, activate hibernate mode, or turn off the computer. To program these functions, click an option from the corresponding drop-down menu and click OK.
Cleaning the Mouse If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse: 1 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball. 2 Wipe the ball with a clean, lint-free cloth. 3 Blow carefully into the ball cage to dislodge dust and lint. 4 If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol.
Setting Up and Using Your Computer
Optimizing Performance Hyper-Threading Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft® Windows® XP Service Pack 1 (SP1) or later operating system because Windows XP is optimized to take advantage of HyperThreading technology.
RAID Level 0 Configuration NOTICE: Because RAID level 0 configurations provide no data redundancy, a failure of one drive results in the loss of all data (the data on the remaining drive is also inaccessible). Therefore, ensure that you perform regular backups when you use a RAID level 0 configuration. A RAID level 0 configuration uses a storage technique known as data striping to provide a high data access rate.
serial ATA RAID configured for RAID level 1 segment 1 segment 1 duplicated segment 2 segment 2 duplicated segment 3 segment 3 duplicated segment 4 segment 4 duplicated segment 5 segment 5 duplicated segment 6 segment 6 duplicated hard drive 1 hard drive 2 If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A replacement drive can then be rebuilt using the data from the surviving drive.
4 Press the left- and right-arrow keys to highlight RAID On, press , and then press . NOTE: For more information about RAID options, see "System Setup Options" on page 127. 5 Press the left- and right-arrow keys to highlight Save/Exit, and then press to exit system setup and resume the boot process. Using the Intel® RAID Option ROM Utility NOTE: Hard drives of any size may be used to create a RAID configuration using the Intel RAID Option ROM utility.
Creating a RAID Level 1 Configuration 1 Set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 39). 2 Press when you are prompted to enter the Intel RAID Option ROM utility. 3 Use the up- and down-arrow keys to highlight Create RAID Volume, then press . 4 Enter a RAID volume name or accept the default name, then press . 5 Use the up- and down-arrow keys to select RAID1 (Mirror), then press .
• You are adding two new drives to an existing single-drive computer (with the operating system installed on the single drive), and you want to configure the two new drives into a RAID volume. • You already have a two-hard drive computer configured into a volume, but you still have some space left on the volume that you want to designate as a second RAID volume.
6 On the Select Volume Location screen, click the first hard drive you want to use to create your RAID level 0 volume, then click the right arrow. Click to add a second hard drive until two drives appear in the Selected window, and then click Next. 7 In the Specify Volume Size window, select the Volume Size desired, then click Next. 8 Click Finish to create the volume, or click Back to make changes. 9 Follow Microsoft Windows procedures for creating a partition on the new RAID volume.
8 On the Select Source Hard Drive screen, double-click the hard drive from which you want to migrate, and click Next. NOTE: The source hard drive should be the hard drive containing the data or operating system files that you want to keep on the RAID volume. 9 On the Select Member Hard Drive screen, double-click the hard drive(s) to select the member drive(s) to span the stripe array, then click Next. 10 On the Specify Volume Size screen, select the Volume Size you want, then click Next.
Creating a Spare Hard Drive A spare hard drive may be created with a RAID level 1 configuration. The spare hard drive will not be recognized by the operating system, but you will be able to see the spare drive from within Disk Manager or the Intel RAID Option ROM utility. When a member of the RAID level 1 configuration fails, the computer automatically rebuilds the mirror configuration using the spare hard drive as the failed member’s replacement.
Intel® Viiv™ Technology (Optional) Intel Viiv technology is a technology aimed at the digital home enthusiast that includes: • A BIOS that supports Intel® Quick Resume Technology • Device drivers This technology allows the user’s system to quickly return to an active state after non-use. Intel Viiv technology is an option for systems that are ordered with Microsoft® Windows® XP Media Center Edition 2005 and dual core processors.
6 Click the Advanced tab. 7 From the When I press the power button on my computer drop-down menu, select Do Nothing. 8 From the When I press the sleep button on my computer drop-down menu, select Do Nothing.
Optimizing Performance
Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).
E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click Start, then click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E — • Insert another floppy, CD, or DVD to eliminate the possibility that the original is defective. • Insert a bootable floppy and restart the computer.
TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C — Search for the keyword standby in Windows Help. Hard drive problems RUN CHECK DISK — 1 Click Start, then click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click Check Now. 6 Click Scan for and attempt recovery of bad sectors. 7 Click Start.
R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click Start, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. Modem Helper is not available on all computers. VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S — 1 Click Start, then click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem.
drive letter : \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y — The drive cannot read the disk. Insert a disk into the drive and try again. I N S E R T B O O T A B L E M E D I A — Insert a bootable floppy or CD. N O N - S YS T E M D I S K E R R O R — Remove the floppy from the drive and restart your computer. N O T E N O U G H M E M O R Y O R R E S O U R C E S . C L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Close all windows and open the program that you want to use.
Keyboard Problems CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. CHECK THE KEYBOARD CABLE — • Ensure that the keyboard cable is firmly connected to the computer. • Shut down the computer (see "Turning Off Your Computer" on page 77), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.
A program stops responding END THE PROGRAM — 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk or CD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program.
Mouse Problems CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. C L E A N T H E M O U S E — For instructions on cleaning the mouse, see "Cleaning the Mouse" on page 35. CHECK THE MOUSE CABLE — 1 Remove any mouse extension cables, and connect the mouse directly to the computer. 2 Verify that the mouse cable is connected as shown on the setup diagram for your computer.
Network Problems CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into the network connector on the back of the computer and the network jack. C H E C K T H E N E T W O R K L I G H T S O N T H E B A C K O F T H E C O M P U T E R — If the link integrity light is off, no network communication exists.
I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Reseat the power cable into the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. • Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.
CHECK THE PRINTER CABLE CONNECTIONS — • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a Printer" on page 20). TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S — 1 Click Start, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
R E I N S T A L L T H E S O U N D D R I V E R — See "Reinstalling Drivers" on page 71. R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities" on page 72. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into the headphone connector (see "Front View of the Computer" on page 13).
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E D I A G N O S T I C L I G H T S — See "Diagnostic Lights" on page 65. The screen is difficult to read C H E C K T H E M O N I T O R S E T T I N G S — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.
Solving Problems
Troubleshooting Tools Diagnostic Lights CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the front panel (see "Front View of the Computer" on page 13). When the computer starts normally, the lights flash before turning off. If the computer malfunctions, the sequence of the lights help to identify the problem.
Light Pattern 66 Problem Description Suggested Resolution Memory modules are detected, but a memory failure has occurred. • If two or more memory modules are installed, remove the modules (see "Removing Memory" on page 85), then reinstall one module (see "Installing Memory" on page 83) and restart the computer. If the computer starts normally, continue to install additional modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.
Light Pattern Problem Description Suggested Resolution No memory modules are detected. • If two or more memory modules are installed, remove the modules (see "Removing Memory" on page 85), then reinstall one module (see "Installing Memory" on page 83) and restart the computer. If the computer starts normally, continue to install additional modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.
Light Pattern Problem Description Suggested Resolution The system is operating in quick resume mode. See "Using Intel® Viiv™ Quick Resume Technology (QRT)" on page 46 for additional information. • • • • Another failure has occurred. • Ensure that all hard drive and CD/DVD cables are properly connected to the system board (see "System Board Components" on page 81).
Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of devices.
Tab Function Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings.
5 Click Device Manager. 6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly.
Resolving Software and Hardware Incompatibilities If a device is not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click Start, then click Help and Support. 2 Type hardware troubleshooter in the Search field, then click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list.
Creating a Restore Point 1 Click Start, then click Help and Support. 2 Click the task for System Restore. 3 Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 71) to resolve the problem. If that is unsuccessful, use System Restore.
3 Click System. 4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked. Using Dell PC Restore by Symantec NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem.
Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space.
Troubleshooting Tools
Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" on page 77 and "Before Working Inside Your Computer" on page 78. • You have read the safety information in your Dell™ Product Information Guide.
Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
NOTICE: Ensure that you are working on a level, protected surface to avoid scratching either the computer or the surface on which it is resting. 3 Lay your computer on its side with the computer cover facing up. 4 Pull back the cover release latch on the top panel. 1 2 3 1 cover release latch 2 computer cover 3 hinge tabs (3) 5 Locate the three hinge tabs on the bottom edge of the computer. 6 Grip the sides of the computer cover and pivot the cover up.
Inside View of Your Computer CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide.
System Board Components 1 3 2 4 5 20 6 19 7 8 9 18 10 17 11 16 12 14 15 13 1 memory module connectors (1, 2, 3, 4) 2 battery socket (BATTERY) 3 SATA Connectors SATA0, SATA1) 4 front panel I/O connector 5 main power connector 6 SATA connectors (4) (SATA2, SATA3, SATA4, SATA5 7 FlexBay USB connector 8 clear CMOS jumper (CLRCMOS) 9 password jumper (CLRPSWD) Removing and Installing Parts 81
10 PCI Express x1 card connector 11 PCI Express x16 card connector 12 PCI Express x4 card connector 13 PCI card connectors 14 floppy drive connector (FLOPPY) 15 PS/2 and Serial connector 16 rear fan connector 17 thermal sensor connector 18 CPU fan connector 19 processor and heat sink connector 20 processor power connector Memory You can increase your computer memory by installing memory modules on the system board.
Channel A: matched pair of memory modules in connectors DIMM_1 and DIMM_2 (white securing clips) Channel B: matched pair of memory modules in connectors DIMM_3 and DIMM_4 (black securing clips) NOTE: Memory purchased from Dell is covered under your computer warranty. NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell.
4 Press out the securing clip at each end of the memory module connector. 5 Align the notch on the bottom of the module with the crossbar in the connector.
NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 6 Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module. 7 Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Cards CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer.
1 5 4 3 2 1 release tabs (2) 2 filler bracket 4 alignment bar 5 card retention door 3 alignment guide Removing and Installing Parts 87
3 Push the two release tabs on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position. 2 3 1 1 release tab 2 card retention mechanism 3 card retention door 4 If your computer includes a card retention mechanism, to secure the x16 card in place from the top: a Pivot the mechanism upward and gently press the release tab downward to release the mechanism from the two tab slots holding it in place.
2 3 1 6 4 4 1 fully seated card 2 not fully seated card 3 bracket within slot 4 bracket caught outside of slot 5 alignment bar 6 alignment guide 9 Before you close the card retention door, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide.
10 Close the card retention door by snapping it into place to secure the card(s). NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 11 Connect any cables that should be attached to the card. See the documentation for the card for information about the card cable connections.
4 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on. 5 Remove the card driver from the operating system. 6 If you removed a sound card: a Enter system setup, select Integrated Audio Controller, and then change the setting to On. b Connect external audio devices to the audio connectors on the back panel of the computer.
Installing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 77. 2 3 1 6 5 4 1 card retention door 2 release tabs (2) 3 lever on chassis wall (may not be present on all computers) 4 filler bracket 5 alignment guide 6 alignment bar 2 If present on your computer, rotate the lever on the chassis wall upward. 3 Push the two release tabs on the card retention door toward each other and pivot the door open. Because the door is captive, it will remain in the open position.
2 1 1 release tab 2 card retention mechanism 3 3 card retention door 4 If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 7. 5 If you are replacing a card that is already installed in the computer, remove the existing card. If necessary, disconnect any cables connected to the card. If your card includes a retention mechanism, remove the top of the retention mechanism by pressing the tab and pulling up on the top.
6 Pull the securing tab, grasp the card by its top corners, and then ease it out of its connector. 4 2 3 5 1 1 PCI Express x16 card slot 2 PCI Express x16 card 4 PCI Express x1 card 5 PCI Express x1 card slot 3 securing tab 7 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.
2 3 1 6 4 5 1 fully seated card 2 not fully seated card 3 bracket within slot 4 bracket caught outside of slot 5 alignment bar 6 alignment guide 10 Ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide. 11 If you removed a card retention mechanism, snap it into place, securing the PCI-E card.
2 1 1 release tab 2 card retention mechanism 3 3 card retention door NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. NOTICE: To connect a network cable, first plug the cable into the network device and then plug the cable into the computer. 12 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.
Removing a PCI Express Card 1 Follow the procedures in "Before You Begin" on page 77. 2 Remove the computer cover (see "Removing the Computer Cover" on page 78). 2 3 1 6 5 4 1 card retention door 2 release tabs (2) 3 lever on chassis wall (may not be present on all computers) 4 filler bracket 5 alignment guide 6 alignment bar 3 If present on your computer, rotate the lever on the chassis wall upward.
4 Push the two release tabs on the card retention door toward each other and pivot the door open. Because the door is captive, it will remain in the open position. 1 release tab 3 2 1 2 card retention mechanism 3 card retention door 5 If your computer includes a card retention mechanism, to remove the x16 card: a Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place.
NOTICE: Ensure that you release the securing tab to unseat the card. If the card is not removed correctly, the system board may be damaged. 6 Release the securing tab on the card slot to unseat the card. 7 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see "Contacting Dell" on page 135). NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
Drive Panels CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. Removing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 77.
2 Grasping the lever on the sliding plate, pull the sliding plate to the right and hold in place. NOTE: The sliding plate secures and releases the drive panel and helps to secure the drives.Push from the inside and pivot the drive panel to the left to release the panel from its side hinges. 3 Set the drive panel aside in a secure location.
Replacing the Drive-Panel Insert 2 1 3 4 1 center drive-panel tab 4 drive-panel insert 2 drive panel 3 drive-panel insert tab 1 Slide the tab on the left side of the drive-panel insert under the center drive panel tab. 2 Rotate the drive-panel insert into place and snap the drive-panel insert tab over the corresponding tab on the drive panel. 3 Ensure that the drive-panel insert is correctly seated in the drive panel.
Replacing the Drive Panel 1 Follow the procedures in "Before You Begin" on page 77. 2 1 3 1 sliding plate 2 sliding plate lever 3 drive panel 2 Align the drive panel tabs with the side-door hinges. 3 Rotate the drive panel toward the computer until the sliding plate lever clicks into place and the drive panel snaps into place on the front panel.
General Installation Guidelines Connect hard drives to the connector labeled "SATA0" and "SATA1", starting with the lower number first. Connect CD/DVD drives to the connector labeled "SATA4" or "SATA5", starting with the lower number first. Serial ATA hard drives and CD/DVD drives should be connected to the connector labeled "SATA" on the system board. When connecting and disconnecting a serial ATA cable, hold the cable by the connector at each end.
Removing a Hard Drive 1 Disconnect the power and hard drive cables from the drive. 1 2 1 power cable 2 hard drive cable 2 Press in on the tabs on each side of the drive and slide the drive up and out. 1 2 1 tabs (2) 2 hard drive Installing a Hard Drive 1 Unpack the replacement hard drive, and prepare it for installation. 2 Check the documentation for the drive to verify that the drive is configured for your computer.
3 If your replacement hard drive does not have the hard drive bracket attached, remove the bracket from the old hard drive by unsnapping it from the drive. 4 Snap the hard drive bracket onto the replacement hard drive. 5 Install the hard drive into the computer by sliding the drive into place until you feel it click into place. 1 2 1 hard drive 2 hard drive bracket 6 Connect the power and hard drive cables to the hard drive.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug the cable into the computer. 9 Connect your computer and devices to electrical outlets, and then turn them on. See the documentation that came with the hard drive for instructions about installing any software required for the operation of the hard drive.
6 Gently slide the drive into place until you feel a click or feel the drive securely installed. 7 Connect the power and hard drive cables to the drive. 8 Check all connectors to be certain that they are properly cabled and firmly seated. 9 Replace the computer cover ("Replacing the Computer Cover" on page 119). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
1 5 2 4 3 1 power cable 2 floppy drive cable 4 sliding plate lever 5 sliding plate 3 floppy drive 5 Pull the sliding plate to the right and hold in place. 6 Slide the floppy drive out of the floppy drive bay.
Installing a Floppy Drive 1 If you are installing a new floppy drive, remove the shoulder screws from the inside of the drive-panel insert and attach the screws to the new drive. 1 2 1 floppy drive 2 shoulder screws (4) 2 Slide the floppy drive into the floppy drive bay until the sliding plate clicks into place and the drive snaps into position. 3 Attach the power and floppy-drive cables to the floppy drive.
Media Card Reader For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 30. Removing a Media Card Reader CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
5 Disconnect the USB cable on the back of the Media Card Reader to the front panel USB connector on the system board (see "System Board Components" on page 81) and route the cable through the clip on the shroud. 2 1 3 1 sliding plate 2 sliding plate lever 3 Media Card Reader (not present on all computers) 6 While pushing on the back of the drive, remove the Media Card Reader by sliding and holding the sliding plate. 7 Replace the drive panel (see "Replacing the Drive Panel" on page 103).
Installing a Media Card Reader CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 77.
7 Connect the FlexBay USB cable to the back of the Media Card Reader and to the Media Card Reader connector on the system board (see "System Board Components" on page 81). 2 1 1 Media Card Reader (not present on all computers) 2 USB cable 8 Insert the Media Card Reader into the bay and slide the drive in to seat it in the computer. 9 Route the USB cable through the cable routing clip. 10 Replace the computer cover (see "Replacing the Computer Cover" on page 119).
Removing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 77. 2 Remove the computer cover (see "Removing the Computer Cover" on page 78). 3 Disconnect the power cable from the back of the drive and the CD/DVD drive cable from the back of the drive and the system board.
4 Slide the drive release mechanism to the right to release the shoulder screw and slide the drive out to remove it from the drive bay. Installing a CD/DVD Drive 1 If you are installing a new drive, unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer. If you are installing an IDE drive, configure the drive for the cable select setting.
3 Slide the drive into the drive bay until the drive clicks into position. 4 Connect the power cable to the drive and the CD/DVD cable to the drive and system board. 1 2 3 1 CD/DVD drive 2 power cable 3 system board 5 If you are installing a new CD/DVD drive rather than replacing a drive, remove the front panel inserts. 6 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 7 Replace the computer cover.
Battery Replacing the Battery CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer. A coin-cell battery maintains computer configuration, date, and time information.
1 3 1 battery 2 2 tab 3 battery socket 7 Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 8 Connect your computer and devices to electrical outlets, and then turn them on. 9 Enter system setup and restore the settings you recorded in step 1. 10 Properly dispose of the old battery.
Removing and Installing Parts
Appendix Specifications Processor Processor type Intel® Pentium® 4 Intel® Pentium® D Intel® Core™ 2 Duo Intel® Celeron® D Level 2 (L2) Cache at least 256 KB on Intel Celeron D at least 2 MB on Intel Pentium D, Pentium 4, and Core processors Memory Type dual-channel 533-, 667-, and 800-MHz DDR2 Memory connectors four Memory capacities 512 MB or 1 GB Minimum memory 512 MB Maximum memory 4 GB BIOS address F0000h Computer Information Chipset Intel P965 Express Chipset DMA channels eight Inte
Audio Type Sigmatel 9227 audio codec Internal 7.1 channel or PCI option cards Expansion Bus Bus type PCI 32-bit (PCI Specification 2.2) PCI Express x1, x4, and x16 (PCI express 1.
Drives Externally accessible: two 3.5-inch drive bays (FlexBay) two 5.25-inch drive bays Available devices PS/2 and serial ATA drives (2), floppy drive, USB memory devices, CD drive, CD-RW drive, DVD drive, DVD-RW drive, Media Card Reader, and DVD/CD-RW combo drive Internally accessible: two 3.5-inch hard-drive bays Connectors External connectors: Video (external card) 15-pin VGA connector 28-pin DVI connector Network adapter RJ-45 connector USB two front-panel and six back-panel USB 2.
Controls and Lights Power control push button Power light green light — Blinking green in sleep state; solid green for poweron state. amber light — Blinking amber indicates a problem with the power supply inside the computer. If the system cannot boot and there is a solid amber light, this indicates a problem with the system board (see "Power Problems" on page 58).
Environmental Temperature: Operating 10° to 35°C (50° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min Storage 0.5 G at 3 to 200 Hz at 1 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 20 inches/sec (50.8 cm/sec) Storage 27-G faired square wave with a velocity change of 200 inches/sec (508 cm/sec) Altitude: Operating –15.
3 Once the F2 prompt appears, press immediately. NOTE: The F2 prompt indicates that the keyboard has initialized. If you press before you are prompted, the keystroke will be lost. 4 If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, then shut down your computer (see "Turning Off Your Computer" on page 77) and try again.
System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System System Info Lists system information such as the computer name, the BIOS version number and date, system tags, and other system-specific information. NOTE: The system name listed in the BIOS may not appear exactly as the name that appears on the computer or in the computer’s documentation.
Integrated Audio Enables or disables the onboard audio controller. USB Controller Set to On (default) so that USB devices will be detected and supported in the operating system. USB for FlexBay This field enables and disables the internal USB for FlexBay. • Off — Internal USB for FlexBay is disabled. • On — Internal USB for FlexBay is enabled. • No Boot — Internal USB for FlexBay is enabled but not bootable. The factory default setting is No Boot.
HDD Acoustic Mode • Bypass (default) — Your computer does not test or change the current acoustics mode setting. • Quiet — The hard drive operates at its most quiet setting. • Suggested — The hard drive operates at the level suggested by the drive manufacturer. • Performance — The hard drive operates at its maximum speed. NOTE: Switching to performance mode will cause the drive heads to move faster, causing the hard drive to be noisier. However, some drives may not see an increase in data transfer rates.
Remote Wake Up This option allows the computer to power up when a NIC or Remote Wakeup-capable modem receives a wake up signal. On is the default setting. On w/ Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence. NOTE: Normally, the system can be powered up remotely from suspend mode, hibernate mode, or when powered off. When Low Power Mode (in the Power Management menu) is enabled, the computer can only be powered up remotely from Suspend.
Option Settings NOTE: The computer attempts to boot from all bootable devices, but if no bootable device is found, the computer generates an error message that states No boot device available. Press the key to retry the boot, or press the key to enter the setup utility. • Onboard or USB Floppy Drive — The computer attempts to boot from the floppy drive.
4 At the bottom of the menu, enter the number of the device that is to be used for the current boot only. For example, if you are booting to a USB memory key, highlight USB Device and press . NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the device documentation. Changing Boot Sequence for Future Boots 1 Enter system setup (see "Entering System Setup" on page 125).
4 Connect your computer and monitor to electrical outlets, and then turn them on. 5 After the Microsoft® Windows® desktop appears on your computer, shut down the computer (see "Turning Off Your Computer" on page 77). 6 Turn off the monitor and disconnect it from the electrical outlet. 7 Disconnect the computer power cable from the electrical outlet, then press the power button to ground the system board. 8 Remove the computer cover (see "Removing the Computer Cover" on page 78).
Dell Technical Support Policy (U.S. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1 This device may not cause harmful interference. 2 This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Brazil Website: www.dell.com/br International Access Code: 00 E-mail: la-techsupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Costa Rica Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/cr E-mail: la-techsupport@dell.com General Support 0800-012-0231 Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.
Country (City) International Access Code Country Code City Code El Salvador Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/ec E-mail: la-techsupport@dell.com General Support 800-6132 Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fi_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Germany (Frankfurt) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Jamaica E-mail: la-techsupport@dell.com Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Korea (Seoul) E-mail: krsupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Malaysia (Penang) Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Netherlands (Amsterdam) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 E-mail: pl_support_tech@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Singapore (Singapore) NOTE: The phone numbers in this section should be International Access Code: 005 called from within Singapore or Malaysia only. Country Code: 65 Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Country (City) International Access Code Country Code City Code U.S. Virgin Islands Department Name or Service Area, Website and E-Mail Address E-mail: la-techsupport@dell.com General Support Venezuela Area Codes, Local Numbers, and Toll-Free Numbers 1-877-702-4288 Website: www.dell.com/ve E-mail: la-techsupport@dell.
Appendix
Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
bus — A communication pathway between the components in your computer. bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information. COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer. Also referred to as the Product Key or Product ID. byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.
disk striping generally allow the user to select the data unit size or stripe width. DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the processor. docking device — See APR. DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments.
extended display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode. G extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed. GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often rounded to 1,000,000,000 bytes. F G — gravity — A measurement of weight and force.
Hyper-Threading — Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz).
M Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb. Mbps — megabits per second — One million bits per second. This measurement is typically used for transmission speeds for networks and modems. MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to hard drive storage, the term is often rounded to 1,000,000 bytes. MB/sec — megabytes per second — One million bytes per second.
P parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to as an LPT port. partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives. Each partition can contain multiple logical drives. processor — A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit).
RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range of 10 kHz to 100,000 MHz. Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations, such as infrared and light. ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the computer.
more than 20 percent below the normal AC-line voltage level. Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms. SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768.
controller) that provides the video capabilities—in combination with the monitor—for your computer. video memory — Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of video memory installed primarily influences the number of colors that a program can display. video mode — A mode that describes how text and graphics are displayed on a monitor.
Index A Check Disk, 51 audio.
Index End User License Agreement, 9 ergonomics information, 9 error messages diagnostic lights, 65 troubleshooting, 52 Internet connection, about, 21 connection, options, 21 connection, setting up, 21 problems, 51 K F Files and Settings Transfer Wizard, 23, 26, 37 keyboard problems, 54 L H hard drive problems, 51 hardware Dell Diagnostics, 68 drives, RAID configuration, 37 labels Microsoft Windows, 10 Service Tag, 10 lights diagnostic, 65 front of computer, 65 Hardware Troubleshooter, 72 Help an
PC Restore, 74 PCI cards removing, 90 PCI Express cards installing, 92 removing, 97 playing CDs, 26 playing DVDs, 26 power conserving, 32 hibernate mode, 32, 34 managing, 32 options, 33 options, schemes, 33 problems, 58 standby mode, 32 power light conditions, 58 power options properties, 33 printer cable, 20 connecting, 20 problems, 59 setting up, 20 USB, 20 problems battery, 49 blue screen, 55 CD drive, 50 CD-RW drive, 50 computer crashes, 54-55 computer stops responding, 54 Dell Diagnostics, 68 problems
Index specifications (continued) memory, 121 physical, 124 power, 124 processor, 121 technical, 121 video, 121 U standby mode, 32 volume adjusting, 61 support contacting Dell, 135 USB booting to devices, 131 V support website, 10 W system board, 81 warranty information, 9 System Restore, 72 Windows XP Device Driver Rollback, 71 Files and Settings Transfer Wizard, 23, 26, 37 Hardware Troubleshooter, 72 Help and Support Center, 11 Hyper-Threading, 37 Network Setup Wizard, 23 Program Compatib