Datasheet

Dell ProSupport
Mission Critical
Get your business up and running in minutes, not hours or days
Dell understands time is money
Every minute of unplanned downtime is lost productivity; and quite often, lost revenue. So that you can
reduce recovery time from days to hours, Dell offers the Mission Critical option with Dell ProSupport.
Mission Critical is Dell’s most rapid resolution option, allowing you to choose from 2, 4, or 8-hour onsite parts
and/or labor. Rely on Dell’s proven and reliable Critical Situation process to get you back up and running fast.
Key features of Dell ProSupport with Mission Critical
Onsite Response – 2-Hour, 4-Hour or 8-Hour onsite service
*
with 6-hour hardware repair available 24x7,
including holidays. 2-hour response is not available on desktops; availability may vary by country
CritSit Procedures – Severity level 1 issues will be reviewed by Dell and may be nominated for CritSit incident
coverage through Dell Global Command Centers.
Emergency dispatch – Onsite service technician dispatched in parallel with phone-based troubleshooting
when you declare a Severity level 1 incident.
Priority production – In the event of a critical situation caused by natural disaster or other event normally
excluded from limited warranty, Dell will expedite production of a new system(s).
Storage fault monitoring – Alerts from storage fault monitoring helps you maximize uptime by identifying
and correcting potential issues before they occur.
Shift Resources
from Maintenance
to Momentum.