Dell™ Inspiron™ 7500 System REFERENCE AND TROUBLESHOOTING GUIDE BE DIRECT ™ ™ www.dell.
Notes, Notices, and Cautions Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks are notes, notices, and cautions, and they are used as follows: NOTE: A NOTE indicates important information that helps you make better use of your computer system. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
Safety Instructions As you use your computer, observe the following safety guidelines: • • • • • • • • Do not attempt to service the computer yourself. Always follow installation instructions closely. Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys) could short-circuit the battery terminals. The resulting excessive current flow can cause extremely high temperatures and may result in damage from burns.
• • • • • • • • • • • If you use an extension cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension cable does not exceed the ampere rating of the extension cable. To remove power from the computer, turn it off, remove the battery pack, and disconnect the AC adapter from the electrical outlet.
• • • • • • When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned. Handle components with care. Hold a component such as a memory module by its edges, not its pins.
computer positioned directly in front of user wrists relaxed and flat arms at desk level For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer: • • • • • • • • • • • viii When setting up the computer for work, place it on a level surface. Position your computer directly in front of you as you work.
When Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps in the sequence indicated. NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules. NOTICE: Wait 5 seconds after turning off the computer before disconnecting a peripheral device or removing a memory module to help prevent possible damage to the system board. 1. Turn off your computer and any attached peripherals. 2.
You can also take the following steps to prevent damage from electrostatic discharge (ESD): • • • When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body. When transporting a sensitive component, first place it in an antistatic container or packaging.
Preface About This Guide This guide is intended for anyone who uses a Dell portable computer. It can be used by both first-time and experienced computer users who want to learn about the features of the computer. This guide also provides basic troubleshooting procedures and instructions for using the Dell Diagnostics to test your computer and its components.
Warranty and Return Policy Information Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industrystandard practices. For information about the Dell warranty and return policy, see Appendix E, “Warranty, Return Policy, and Year 2000 Statement of Compliance.
Typographical Conventions The following list defines (where appropriate) and illustrates typographical conventions used as visual cues for specific elements of text throughout this document: • Interface components are window titles, button and icon names, menu names and selections, and other options that appear on the monitor screen or display. They are presented in bold. Example: Click OK. • Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in angle brackets.
• Screen text is text that appears on the screen of your display or external monitor. It can be a system message, for example, or it can be text that you are instructed to type as part of a command (referred to as a command line). Screen text is presented in the Courier New font. Example: The following message appears on your screen: No boot device available • Variables are symbols for which you substitute a value. They are presented in italics.
Contents Chapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front View of the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Look and Listen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Finding Software Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Installing and Configuring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Start-Up Files . . . . . . . . . . . . . . . . . .
Chapter 4 Installing System Software . . . . . . . . . . . . . . . . . . . . . 4-1 Installing the Windows 98 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Installing Drivers and Utilities for Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Installing the Audio Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Installing the Video Driver . . . . . . . . . . . .
Appendix A Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . A-1 Appendix B Using the Setup Program . . . . . . . . . . . . . . . . . . . . . . B-1 Accessing the Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 System Devices Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix E Warranty, Return Policy, and Year 2000 Statement of Compliance . . . . . . . . . . . . . . . . . . . . . . .E-1 Limited Three-Year Warranty (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Coverage During Year One. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Coverage During Years Two and Three . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tables xx Figure D-1. Figure D-2. Figure D-3. Figure D-4. VCCI Class A ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . VCCI Class B ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . MOC Class A Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MOC Class B Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8 D-8 D-9 D-9 Table 3-1. Table 3-2. Table 5-1. Table 5-2. Table A-1. Table B-1. Table B-2. Table B-3.
Figure 1-1. Figure 1-2. Figure 2-1. Figure 2-2. Figure 2-3. Figure 2-4. Figure 2-5. Figure 2-6. Figure 2-7. Figure 2-8. Figure 2-9. Figure 2-10. Figure 3-1. Figure 3-2. Figure 5-1. Figure B-1. Figure B-2. Figure B-3. Figure B-4. Figure B-5. Figure B-6. Figure D-1. Figure D-2. Figure D-3. Figure D-4. Front View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Back View of the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Using the AC Adapter . .
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Table 3-1. Table 3-2. Table 5-1. Table 5-2. Table A-1. Table B-1. Table B-2. Table B-3. Table B-4. Table B-5. Table B-6. Table C-1. Table C-2. Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Default IRQ Line Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 International Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 1 Introduction This chapter provides information about the major hardware and software features of your computer, as well as available upgrades. Hardware Features Your Dell™ Inspiron™ computer has the following hardware features: • • • • An Intel® microprocessor incorporating the latest processor technology.
128 or 256 KB of external static random-access memory (SRAM) level 2 (L2) cache, depending on your microprocessor. • • • A minimum of 32 MB of memory, which you can increase up to 512 MB by installing a combination of 32-, 64-, 128-, 192-, or 256-MB 3.3-volt (V) smalloutline, dual in-line memory modules (SODIMMs) in the two memory module sockets on the system board. Power conservation modes, standby (sleep) mode and save-to-disk suspend (hibernate) mode, which help you conserve battery power.
• Universal Serial Bus (USB) capability, which provides a single connection point for multiple USB-compliant devices. You can also connect and disconnect USB-compliant devices while the system is running. NOTE: If you attach a USB device that was not included in your original system configuration, you may need to install a specific driver for that device to obtain its full functionality. Contact the USB device manufacturer for more information.
• • • Display close/suspend button — When you close the display, this button activates standby mode. Do not press this button with your finger. Microphone — Allows you to record from a distance of 1 meter (m) (3.3 ft) in a normal tone of voice. Power button — Under normal circumstances, you should use the power button only to turn on the computer or to resume operation from save-to-disk suspend mode.
NOTICE: Do not push objects into the air intake. Keep the opening free from dust and other foreign particles. When using the computer, do not block the air intake. NOTE: The fan spins at a very high rotational speed and makes a whirring sound. This phenomenon is normal and does not indicate a problem with the computer. • Security cable slot — To prevent unauthorized removal of the computer, use a security cable to attach the computer to an immovable object.
• • • Serial port connector — Use the serial port connector to attach a serial device to the computer. Video connector — Use the video connector to attach an external monitor to the computer. TV-out S-Video connector — This connector allows you to connect your computer to a television. If your television has an S-video cable, you can plug it directly into the computer. If your television has a composite cable, use the cable that came with your computer to convert from S-video to composite video.
Software Features In addition to the operating system, the following software is included with your computer: • • • The Microsoft Windows 98 Second Edition operating system, or the Microsoft Windows NT operating system. A Setup program that lets you customize the operation of your computer. For more information, see Appendix B, “Using the Setup Program.” Drivers that tell your computer how to communicate with various types of hardware devices, such as CD-ROM drives or speakers.
• • • • • Advanced port replicator with a network interface controller (NIC) Memory modules (32-, 64-, 128-, 192-, and 256-MB capacities) Leather and nylon carrying cases Microphone, external speakers, headphones Network PC Cards To order any of these upgrades, call Dell. For instructions, refer to Chapter 5, “Getting Help,” or to the “Contacting Dell” section of the system Help. Instructions for connecting or installing these options are included in Chapter 2, “Options and Upgrades.
CHAPTER 2 Options and Upgrades This chapter describes the installation procedures for the options and upgrades available from Dell for your computer. Using the AC Adapter Your AC adapter kit contains the AC adapter and an AC power cable (see Figure 2-1). This section describes how to connect the AC adapter to your computer. NOTICE: The AC adapter works with AC power sources worldwide. However, electrical outlets vary between countries. Before using electrical outlets outside of the U.S.
To connect the AC adapter (with your computer turned either on or off), perform the following steps and refer to Figure 2-1: 1. Connect the AC power cable to the AC adapter. 2. Plug the AC adapter cable into the AC adapter connector on the computer. 3. Plug the AC power cable into an electrical outlet. If the connection is good, the light-emitting diode (LED) on the AC adapter turns on and remains green. If the LED does not turn on, check all connections and try a different outlet.
b. Push the latch lock to the unlocked position, and slide the latch release in the direction of the arrow shown in Figure 2-2. Keep holding the latch release with one hand while pulling the device out of the media bay with the other. latch lock (unlocked position) bottom of computer latch release optional device in media bay Figure 2-2. Removing a Device From the Media Bay 3. Install the new device in the media bay.
To change a device in the MegaBay, perform the following steps: 1. Save and close any open files, and exit any open application programs. 2. Turn off the computer. 3. Remove the currently installed device from the MegaBay: a. Close the display and turn the computer over so that it is oriented as illustrated in Figure 2-3. b. Push the latch lock to the unlocked position, and slide the latch release in the direction of the arrow shown in Figure 2-3.
Installing a Battery This section describes how to install the main and the optional second lithium-ion batteries that provide power to your computer when AC power is not available. NOTE: You can install a lithium-ion battery in either the MegaBay or as a second battery in the media bay by sliding the bezel on the end of the battery to one side or the other as shown in Figure 2-4. battery bezel Figure 2-4.
Attaching the Composite TV-Out Adapter Cable Your computer has a TV-out S-video connector for connecting a television to the computer. To connect a television, perform the following steps: 1. Save and close any open files, exit any open application programs, and shut down the computer. 2. If the television has an S-video cable, plug the cable directly into the computer at the TV-out S-video connector.
NOTE: If you are outside the U.S., you may need to change the Television Type setting in the Setup program. See Appendix B, “Using the Setup Program,” for more information. Installing an Internal Hard-Disk Drive NOTE: If you ordered a second and/or third hard-disk drive from Dell, refer to the documentation that accompanied the drive(s) for instructions on installing it in the MegaBay or the media bay. NOTICE: Hard-disk drives are extremely fragile and must be handled carefully.
C bottom of computer screws (2) hard-disk drive Figure 2-6. Removing the Internal Hard-Disk Drive 4. Push the hard-disk drive forward until it stops, and then pull it up. 5. Remove the new drive from its packaging. Save the original packaging to use when storing or shipping the hard-disk drive. C NOTICE: While sliding the drive in, do not force it into place. 6. Slide the new drive into place.
Returning a Hard-Disk Drive to Dell If you need to return your hard-disk drive, you must ship it to Dell in its original foam packaging (see Figure 2-7). Otherwise, the hard-disk drive may be damaged while in transit. hard-disk drive Figure 2-7. Repackaging the Hard-Disk Drive Installing Memory Modules Memory modules for your computer are available in 32-, 64-, 128-, 192-, and 256-megabyte (MB) sizes. NOTE: Your computer has two memory module sockets (slot 1 and slot 2).
3. Remove any installed batteries from the MegaBay and/or media bay. For instructions, refer to “Using the MegaBay” and/or “Using the Media Bay” found earlier in this chapter. 4. Ground yourself by touching a metal input/output (I/O) connector on the back of the computer. 5. Turn the computer over, and remove the memory module cover as shown in Figure 2-8. Slide the memory module cover as far as it will go in the direction of the arrow, and then lift it away from the computer.
bottom of computer slot 1 slot 2 memory module Figure 2-9. Removing a Memory Module 7. Install the new memory module(s) as shown in Figure 2-10: a. Align the notch in the edge connector with the slot in the center of the memory module socket. b. Press the memory module’s edge connector firmly into the socket. c. Pivot the module down until it clicks. bottom of computer slot 1 slot 2 memory module Figure 2-10. Installing a Memory Module 8. Replace the memory module cover. 9.
12. Confirm that the system configuration information reflects the newly installed memory by checking the System Memory option on the Main menu of the Setup program. To enter the Setup program, press while the computer is booting. The Main menu appears. If the System Memory total is incorrect, the memory modules may not be installed properly. Repeat steps 1 through 11 until the memory total is correct.
5. At the MS-DOS prompt, type x:/, where x is the drive letter of your CD-ROM or DVD-ROM drive. Drive letter D is typical for CD-ROM or DVD-ROM drives. 6. Type cd\utility and press . 7. Type phdisk /create /file and press . NOTE: Make sure to place a space between phdisk /create and /file.
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CHAPTER 3 Basic Troubleshooting This chapter guides you through some initial checks and procedures that can solve basic computer problems. It also provides detailed troubleshooting information and procedures to solve more complex problems. Complete the checks in this chapter before you call Dell for technical assistance; even if these checks do not provide an immediate solution, they can help technicians help you diagnose and fix the problem.
If you were trying to install new hardware, double-check configuration settings and available system resources. Refer to the documentation that accompanied the hardware device for more information. Also make sure you changed the appropriate settings in the Setup program for the system’s new hardware configuration (refer to Appendix B, “Using the Setup Program”). If you need technical assistance, contact the product manufacturer or the company from whom you purchased the product.
• • Second battery or any other optional device installed in the media bay Cables that connect external devices through the input/output (I/O) connectors and ports on the computer. Environmental Factors A number of external factors, including temperature extremes and humidity, magnetic influences, sources of electromagnetic interference (EMI), and poor input power or signal quality, can interfere with the performance of your computer and attached devices.
Modem NOTICE: Connect the modem to an analog line only. Using a nonanalog line, such as a digital or private branch exchange (PBX) line, will damage the modem. NOTE: If your modem can dial and connect to one Internet service provider (ISP) or to a fax machine, your modem is functioning properly. For assistance, contact the ISP to which you cannot connect.
Windows 98 on your computer, you should already have virus-scanning software) to check for and remove any viruses. • • • Clean the disc with a soft, lint-free cloth and isopropyl alcohol. Clean the drive as described in the next subsection, “Cleaning Diskette Drives.” Try another CD or DVD title. NOTE: Because of different conventions currently used in the industry, not all DVD titles work in all DVD-ROM drives.
NOTE: Before you begin any of the troubleshooting procedures, make sure the Quiet Boot option is set to Disabled in the Main menu of the Setup program. See Appendix B, “Using the Setup Program,” for information on using the Setup program. Table 3-1. Boot Routine Indications Look for: Action An error message See Appendix C, “System Messages and Beep Codes.” The power indicator If the computer’s power status indicator does not come on, see “Troubleshooting a Power Failure” found later in this chapter.
To fix this problem, correct the appropriate options in the Setup program. See Appendix B, “Using the Setup Program,” for detailed information about the Setup program and its options. If, after checking the setup options, you have not resolved the problem, see “Running the Dell Diagnostics” found later in this chapter. Finding Software Solutions Because most computers have several application programs installed in addition to the operating system, isolating a software problem can be confusing.
read the installation instructions before running a program’s installation routine. If you are instructed to modify the start-up files, see the documentation that came with the operating system for instructions. When you run the installation routine, be prepared to respond to prompts for information about how the computer’s operating system is configured, what type of computer you have, and what peripherals are connected to the computer.
result when other programs require use of all or part of the memory already occupied by these TSR programs. Typically, the operating system’s start-up files contain commands to start TSR programs when you boot the computer. If you suspect that one of these TSR programs is causing a memory conflict, remove the commands that start them from the start-up file. If the problem you were experiencing does not recur, one of the TSR programs probably created the conflict.
Table 3-2.
CAUTION: Perform step 1 of the following procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends turning off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from live power. 1. Turn off the computer and disconnect it from the AC adapter. Then disconnect the AC adapter from the electrical outlet.
15. Does the computer work properly? Yes. The problem is resolved. No. If the computer is able to boot, run the Dell Diagnostics to identify computer damage. If the computer is unable to boot, see “Troubleshooting a Power Failure” found later in this section. If you cannot identify the damaged component(s), call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Troubleshooting a Damaged Computer If the computer is dropped or damaged, perform the following steps: 1.
Troubleshooting a Power Failure Occasionally, you may experience a power failure in all or part of the computer. A total power failure is indicated by the absence of electrical activity (such as status indicators and sounds) from the keyboard, display, hard-disk drive, and diskette drive. In a partial power failure, one or more of these indicators shows that there is power to a part of the computer.
9. Reseat (remove and reinstall) any installed batteries, and check the AC adapter connection. Does the power status indicator, to the right of the display latch, light up? Yes. The problem is resolved. No. If the computer is powered by the AC adapter, see the next subsection, “Total Power Failure When Using the AC Adapter.” If the computer is using battery power, see “Total Power Failure When Using a Battery” found later in this section.
3. Press the power button. Does the computer turn on? Allow one minute for the computer to initialize its components before checking for signs of power. Yes. Go to step 4. No. Use the AC adapter to connect your computer to an electrical outlet. If the computer operates normally when using AC power, go to step 7. If the computer does not boot when using the AC adapter, see the preceding subsection, “Total Power Failure When Using the AC Adapter.” 4.
No Power to a Part of the Computer If the power status indicator shows that your computer is receiving power, but the display remains blank, part of your computer is probably not receiving power. To troubleshoot this problem, make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you perform the following steps: 1. Turn off the computer and peripherals and disconnect them from the electrical outlet. Disconnect any attached peripherals from the computer. 2.
5. Remove and reinsert the diskette drive (or disconnect and reconnect the drive if used externally). Reboot the computer. Does the diskette-drive access indicator light up during the boot routine? Yes. Go to step 6. No. Go to step 9. 6. Does the computer display a drive error message? Yes. See Appendix C, “System Messages and Beep Codes” for an explanation of the message, and then go to step 7. No. Go to step 9. 7. Insert a bootable 1.
5. Remove and reinsert the drive. Reboot the computer. Does the drive access indicator blink during the boot routine? Yes. Go to step 6. No. Go to step 10. 6. Remove the hard-disk drive and boot the computer from a bootable CD. Does the drive access indicator blink? Yes. Go to step 7. No. Go to step 10. 7. Reinstall the hard-disk drive. Then check the config.sys file (in Windows 98, check the CD-ROM or DVD-ROM drive configuration in the Settings folder). Is the CD-ROM or DVD-ROM driver installed? Yes.
2. Reboot the computer. Does the drive access indicator blink during the boot routine, and does the drive boot the operating system? Yes. If a message appears on the display, see Appendix C, “System Messages and Beep Codes,” for an explanation of the message and possible corrective actions. Then go to step 7. No. Go to step 3. 3. Insert a bootable diskette into drive A and reboot the computer. 4. Type c: and press . Then type dir and press .
9. Call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructions. Troubleshooting an External Keyboard When you attach an external keyboard, the integrated keyboard remains fully functional. During POST, the computer checks whether an external keyboard is connected; if it is, the computer recognizes both the built-in keyboard and the external keyboard.
8. Turn off the computer and disconnect the external keyboard from the computer. 9. Turn on the computer. Does the computer recognize the integrated keyboard? Allow one minute for the computer to initialize its components. Then use the computer’s integrated keyboard to type some characters. Do the characters appear on the display? Yes. The external keyboard may be defective. Run the PC-AT Compatible Keyboards device group in the Dell Diagnostics.
8. Reboot the computer, and press when prompted to enter the Setup program. 9. In the Main menu of the Setup program, make sure that the value in the Extended Memory field is at least 15 MB. Yes. A memory module was loose; the memory check phase is complete. No. Go to step 11. 10. Call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructions.
6. Turn on the computer. Is the display on? Allow one minute for the computer to initialize its components. Yes. Go to step 7. No. Go to step 9. 7. Press the down-arrow or up-arrow key combination to adjust the brightness. Is the full display readable? Yes. Go to step 8. No. Go to step 9. 8. Has an error message appeared on the display, or has a beep code sounded? Yes. Refer to Appendix C, “System Messages and Beep Codes,” to find the message or beep code, along with its explanation.
2. Press the key combination on the integrated keyboard several times. Does an image appear on the external monitor? Yes. The problem is resolved. No. Go to step 3. 3. Make sure the external monitor’s video cable is firmly connected to the computer’s external video connector, and then verify that the monitor’s power cable (if it has one) is firmly plugged into an electrical outlet. Make sure the monitor is turned on. 4. Check the monitor cable for bent pins. 5.
Troubleshooting the Serial and Parallel Ports This section provides a procedure for troubleshooting the computer’s serial and parallel ports and any attached peripheral devices.
4. Change the necessary statements in the start-up files. If the port problem is confined to a particular application program, see the application program’s documentation for specific port configuration requirements. Is the problem resolved? Yes. The problem is resolved. No. Go to step 5. 5. Insert your diagnostics diskette into drive A, reboot the computer, and run the Serial Ports device group and/or the Parallel Ports device group in the Dell Diagnostics.
5. Run the parallel printer’s self-test. Does the self-test complete successfully? Yes. Go to step 6. No. The printer is probably defective. If you bought the printer from Dell, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) If you purchased the printer elsewhere, take it to one of the manufacturer’s authorized service centers for repair. 6. Attempt another print operation on the parallel printer. Does the print operation complete successfully? Yes.
Troubleshooting the Infrared Port This section provides a procedure for troubleshooting the computer’s infrared (IR) port. Make a copy of the Diagnostics Checklist found in Chapter 5, “Getting Help,” and fill it out as you perform the following steps: 1. Check the setting for the Infrared Port option in the System Devices menu of the Setup program. For information on the Setup program, see Chapter 2, “Customizing System Features.
2. Do the tests complete successfully? Yes. The controller is functioning properly. If the problem persists, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Go to step 3. 3. Insert your diagnostics diskette into drive A, reboot the computer, and run the Mouse test in the Pointing Devices device group in the Dell Diagnostics. (See “Running the Dell Diagnostics” found later in this chapter.
The Dell Diagnostics provides a series of menus and options from which you choose particular device groups or subtests. You can also control the sequence in which the tests are run.
For a quick check of your system, select Quickly Test All Devices. This option runs only the subtests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the odds of tracing the source of the problem quickly. For a thorough check of your system, select Fully Test All Devices. To check a particular area of your system, select Select Devices to Test.
Figure 3-2. Dell Diagnostics Main Screen Do not be concerned if the Device Groups area does not list the names of all the components or devices you know are part of your computer. For example, you will not see a mouse listed, although you know one is attached to your computer. If you select the Pointing Devices device group, Mouse is listed under Devices for Highlighted Group. Similarly, you can test your printer connection through the Parallel Ports device group.
Keys Keys explains the functions of all the keystrokes that can be used in the Dell Diagnostics. Device Group Device Group describes the device group that is presently highlighted in the Device Groups list on the main menu screen. It also provides reasoning for using some tests. Device Device is the educational section of the online Help. It describes the function and purpose of the highlighted device in the Device Groups area.
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CHAPTER 4 Installing System Software This document explains how to install/reinstall Dell device drivers and utilities on your Dell computer running the Microsoft Windows 98 Second Edition operating system or the Microsoft Windows NT operating system. You may need to use this document under the following conditions: • • You are reinstalling the version of the Windows operating system that came with your computer, and you need to reinstall the drivers and utilities that Dell provides.
8. Label a blank, high-density diskette as instructed, insert the diskette into the diskette drive, and then click OK. 9. Follow the prompts on your screen to complete the installation. Installing Drivers and Utilities for Windows 98 This section explains how to install/reinstall device drivers and utilities on your Dell computer running the Microsoft Windows 98 Second Edition operating system.
9. When prompted, be sure that the Yes, I want to restart my computer now radio button is selected, and then click Finish. The New Hardware Found window appears, the driver is installed, and the installation is completed. Installing the Video Driver The video driver controls features such as video resolution and color palette. NOTE: If you need to use extended video modes, check the documentation that accompanied the application program to determine if the driver is provided.
5. In the Run dialog box, type x:\win98\touchpad\english\setup.exe, where x is the CD-ROM or DVD-ROM drive letter. If you are using a Japanese-language version of Windows 98, type x:\win98\touchpad\japanese\setup.exe, where x is the CD-ROM or DVD-ROM drive letter. The CD-ROM or DVD-ROM drive letter is usually D. NOTICE: Do not install the Japanese-language driver on a computer with a non-Japanese-language operating system. 6. Click OK. 7. At the Welcome screen, click Next>.
7. At the Welcome Screen, click Next>. The internal modem files are copied to your hard-disk drive. The New Hardware Found window appears, the driver is installed, and the installation is completed. Installing the Software DVD Decoder (Optional) The DVD decoder driver allows you to play DVD movies on the computer. NOTE: When you are promoted to select a directory, Dell recommends using the default directory settings. 1. Insert the Dell Inspiron 7500 Software DVD Decoder CD into the DVD-ROM drive. 2.
3. When the Microsoft Windows 98 Startup Menu appears, press the down-arrow key to select 2. Start computer with CD-ROM support and press . 4. When the A:\> prompt appears on the screen, insert the System Software CD into your CD-ROM or DVD-ROM drive. 5. At the A:\> prompt, type x:, where x is the drive letter for your CD-ROM or DVD-ROM drive, and press . The CD-ROM or DVD-ROM drive letter is usually D. 6. Type cd\utility\ and press . 7.
6. Double-click the Windows folder, then double-click the System folder, and then right-click Paste. 7. Click Start, and then click Run. 8. Type regsvr32 popup.ocx and then press . 9. Click OK when a window indicates the file was successfully registered. 10. Double-click the My Computer icon, and then double-click the CD-ROM or DVD-ROM icon. 11. Double-click the Guide folder, and then double-click the appropriate language folder for the version of the Help you want to install. 12.
Installing Drivers and Utilities for Windows NT This section explains how to install/reinstall device drivers and utilities on your Dell portable computer running the Microsoft Windows NT 4.0 operating system. NOTICE: You must install the Windows NT service pack before installing device drivers. To install the system software, you need the following items: • • • • • Microsoft Windows NT 4.0 CD Microsoft Windows NT 4.
Installing the Video Driver The video driver controls features such as video resolution and color palette. NOTE: If you need to use extended video modes, check the documentation that accompanied the application program to determine if the driver is provided. If it is not, contact the software manufacturer to get the necessary driver. 1. Save and close any open files, and exit any open application programs. 2. Insert the System Software CD into the CD-ROM or DVD-ROM drive. 3.
4. In the Run dialog box, type x:\winnt\audio\setup.exe, where x is the DVD-ROM drive letter. 5. Click OK. 6. At the Welcome screen, click Next>. 7. At the Main Menu, the Install radio button is selected. Click Next>. The audio files are copied to your hard-disk drive. 8. When prompted, be sure that the Yes, I want to restart my computer now radio button is selected, and then click Finish.
13. Click OK at the dialog box regarding sensitive information. 14. After the appropriate files are copied onto the hard-disk drive and the emergency repair diskette is created, remove the Emergency Repair Diskette and select Yes, I want to restart my computer now. Do not remove the System Software CD. 15. Click Finish to exit the installation and restart your computer. To prevent the Show this Dialog Box at Startup window from appearing when the computer restarts, remove the check from the check box.
Installing the PC Card Configuration Utility The PC Card configuration utility allows you to view and change the properties of an installed PC Card. The Softex PC Card Controller icon appears in the Control Panel after you install the utility. 1. Remove any PC Card(s) from the PC Card slot and restart the computer. 2. Insert the System Software CD into the CD-ROM drive. 3. Double-click the My Computer icon, and then double-click the CD-ROM drive icon. 4.
Installing the Internal Modem Driver (Optional) The modem driver allows you to customize the operation of your optional internal modem. NOTICE: Do not install this driver if the computer does not have an internal modem installed. NOTE: The internal modem is not available in all regions. 1. Log on as Administrator. 2. Insert the System Software CD into the CD-ROM drive. 3. Double-click the My Computer icon, and then double-click the CD-ROM drive icon. 4.
6. Left-click Copy Here. 7. Double-click the 7500help icon to access the system Help. Downloading Help From the Support Web Site To download the system Help from http://support.dell.com, perform the following steps: 1. Click Support Your Dell. 2. Type your service tag sequence, if available, click Submit, and go to step 5. If the service tag is not available, go to step 3. 3. Click Inspiron Notebooks. 4. Click 7500. 5. Click Dell Documents (Technical Information).
CHAPTER 5 Getting Help This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the troubleshooting checks in Chapter 3, “Basic Troubleshooting.” 2. Run the Dell Diagnostics as described in “Running the Dell Diagnostics” in Chapter 3. 3.
Help Tools Dell provides a number of tools to assist you. These tools are described in the following subsections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability. World Wide Web The Internet is your most powerful tool for obtaining information about your computer and other Dell products.
• Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. • Electronic Support Service mobile_support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) • Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) • Electronic Information Service info@dell.
Automated Order-Status System You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter. Technical Support Service Dell’s industry-leading hardware technical-support service is available 24 hours a day, seven days a week, to answer your questions about Dell hardware.
2. Include a copy of the invoice and a letter describing the reason for the return. 3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics. 4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials.
Diagnostics Checklist Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): _________________
Dell Contact Numbers When you need to contact Dell, use the telephone numbers and codes provided in Tables 5-1 and 5-2. Table 5-1 provides the various codes required to make long-distance and international calls. Table 5-2 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world.
Table 5-1.
Table 5-1. International Dialing Codes (continued) Country (City) International Access Code Country Code City Code Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00 41 22 Taiwan 002 886 — Thailand 001 66 — U.K. (Bracknell) 010 44 1344 U.S.A. (Austin, Texas) 011 1 Not required Area Code Local Number or Toll-Free Number Table 5-2. Dell Contact Numbers Country (City) Australia (Sydney) Department Name or Service Customer Technical Support . . . . . . . . . . . . . . . .
Table 5-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Brunei Customer Technical Support (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . 810 4966 NOTE: Customers in Brunei call Malaysia for sales, customer, and technical assistance. Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4949 Canada (North York, Ontario) Automated Order-Status System . . . . . . . . . . .
Table 5-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Czech Republic (Prague) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 27 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 11 Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 14 TechFax .
Table 5-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Germany (Langen) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . . 971-200 Technical Support Fax . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . . 971-222 Preferred Accounts Customer Care . . . . . . . . . . 06103 . . . . . . . . . . . . . . . . 971-420 Preferred Accounts Customer Care Fax . . .
Table 5-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Italy (Milan) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . 57782.690 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . 57782.555 Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . .57782.411 Fax . . . . . . .
Table 5-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Luxembourg Customer Technical Support (Brussels, Belgium) . . 02 . . . . . . . . . . . . . . 481 92 88 NOTE: Customers in Luxembourg call Belgium for sales, customer, and technical assistance. Home/Small Business Sales (Brussels, Belgium) . . . . . . . . . . . toll free: 080016884 Corporate Sales (Brussels, Belgium) . . . . . . . . . . . . 02 . . . . . . . . . . . . . .
Table 5-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Netherlands (Amsterdam) Customer Technical Support . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . . 5818838 Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800-0663 Home/Small Business SalesFax . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . .682 7171 Corporate Sales . . . . . . . . . . . . . . . .
Table 5-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Singapore (Singapore) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 051 NOTE: Customers in Singapore call Malaysia for customer assistance. Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 054 South Africa (Johannesburg) Technical Support. . . . . . . . . .
Table 5-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Sweden (Upplands Vasby) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 199 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 169 Fax Technical Support. . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 594 Sales. . . . . . .
Table 5-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service U.S.A. (Austin, Texas) Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014 AutoTech (Automated technical support) . . . . . . . . . . . . . . . toll free: 1-800-247-9362 Dedicated Technical Support for Inspiron 7500 computers. . . . . . . . . . . . . . . . . . . . . . . . . . .
APPENDIX A Technical Specifications The most complete specifications for your computer are available on Dell’s World Wide Web support site at http://support.dell.com. Type your service tag sequence (or, if you have one, your Express Service Code) and click Submit. The service tag and Express Service Code are shown on the bottom of the computer. You can also select support by clicking Inspiron and selecting your system by name. Table A-1. Technical Specifications Microprocessor Microprocessor type . . .
Table A-1. Technical Specifications (continued) PC Card PCI controller. . . . . . . . . . . . . . . Texas Instruments PCI 1225 CardBus controller PC Card connectors . . . . . . . . . two (supports two Type I or Type II cards or one Type III card) Cards supported . . . . . . . . . . . . 3.3 V and 5 V PC Card connector size . . . . . . . 68 pins Data width (maximum) . . . . . . . 32 bits Memory Architecture. . . . . . . . . . . . . . . . SDRAM Memory module capacities. . . .
Table A-1. Technical Specifications (continued) Integrated Audio Audio type . . . . . . . . . . . . . . . . . Sound Blaster Pro-compatible voice and music functions Audio controller . . . . . . . . . . . . . ESS Technology Maestro-2E Conversion. . . . . . . . . . . . . . . . . 16-bit (stereo analog-to-digital and digital-to-analog) FM music. . . . . . . . . . . . . . . . . . 20-voice, 72-operator Interfaces: Internal . . . . . . . . . . . . . . . . PCI bus, microphone, dual stereo speakers External . . . .
Table A-1. Technical Specifications (continued) Keyboard Number of keys. . . . . . . . . . . . . 87 (U.S. and Canada); 88 (Europe); 88 (Japan) Key travel. . . . . . . . . . . . . . . . . . 3.0 ± 0.5 mm (0.12 ± 0.02 inch) Key spacing . . . . . . . . . . . . . . . . 19.1 mm (0.75 inch) Layout . . . . . . . . . . . . . . . . . . . . QWERTY/AZERTY/Kanji Touch Pad Interface . . . . . . . . . . . . . . . . . . PS/2-compatible X/Y position resolution (graphics table mode) . . . . . . . .
Table A-1. Technical Specifications (continued) Battery (continued) Charge time (approximate):1 Computer on . . . . . . . . . . . 3 hours Computer off . . . . . . . . . . . 2 hours Life span (approximate)1 . . . . . . 400 discharge/charge cycles Temperature range: Charge . . . . . . . . . . . . . . . . 5° to 35°C (41° to 95°F) Discharge . . . . . . . . . . . . . . 5° to 35°C (41°F to 95°F) Storage . . . . . . . . . . . . . . . . –20° to 50°C (–4° to 122°F) AC Adapter Input voltage . . . . . . . . . . . .
Table A-1. Technical Specifications (continued) Environmental (Computer) Temperature: Operating . . . . . . . . . . . . . . 5° to 35°C (41° to 95°F) Storage. . . . . . . . . . . . . . . . –20° to 50°C (–4° to 122°F) Relative humidity. . . . . . . . . . . . 10% to 90% (noncondensing) Maximum vibration: Operating . . . . . . . . . . . . . . 0.9 GRMS using a random-vibration spectrum that simulates air shipment Storage. . . . . . . . . . . . . . . . 1.
APPENDIX B Using the Setup Program This appendix describes the Setup program, which you can use to configure your computer system as well as enable and disable your system’s password features. Your computer retains system configuration information in the nonvolatile random-access memory (NVRAM) maintained by your computer’s reserve battery. Each time you turn on your computer, the system compares the installed hardware with the system configuration information stored in NVRAM.
Accessing the Setup Program NOTICE: To avoid data loss, exit any application programs before rebooting the computer to enter the Setup program. To access the Setup program, turn on the computer and press as soon as you see the Dell logo screen and before the Windows logo screen appears. The computer reboots automatically when you exit the Setup program. The Main menu of the Setup program shows how the computer is configured.
Table B-1. Main Menu Options Option Function System Time Resets the time on the computer’s internal clock. System Date Resets the date on the computer’s internal calendar. Floppy Drive Identifies the type of diskette drive being used by the computer. This option has no user-selectable settings. Hard Disk Displays the capacity of the computer's internal hard-disk drive. This option does not have any user-selectable settings.
Table B-1. Main Menu Options (continued) Option Function Extended Memory Displays the total amount of memory above 1 MB. Each computer comes standard with at least 32 MB of memory installed. If you install or remove memory, the amount of extended memory displayed changes. This option has no user-selectable settings. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help.
Table B-2. System Devices Menu Options Option Function IDE Controller Configures the integrated local-bus IDE adapter. Options are Both (default), Disabled, or Primary. If Both is selected, you can access both the hard-disk drive and the media bay device(s). If Primary is selected, only the hard-disk drive and MegaBay device is accessible. When Disabled, the media bay device(s) and hard-disk drive are disabled. FDD Controller Enables the diskette-drive controller.
Table B-2. System Devices Menu Options (continued) Option Function Parallel Port Controls whether the computer’s parallel port acts as an AT-compatible (unidirectional), PS)/2-compatible (bidirectional), EPP-compatible, or ECP-compatible. When this option is set to Customized (default), the Mode is ECP, the Base I/O address is 378, the Interrupt is IRQ 7, and the DMA channel is DMA3. The Auto setting allows the operating system or the BIOS to configure the port automatically.
Security Menu See Figure B-3 and Table B-3 for an explanation of the options and settings for the Security menu. PhoenixBIOS Setup Utility Main System Devices Security Power Boot Exit Item Specific Help System Password is Clear Set System Password [Enter] Password On Boot [Disabled] F1 Help ESC Exit ↑↓ Select Item ↔ Select Menu F5/F6 Change Values Enter Select Sub-Menu F9 Setup Defaults F10 Save and Exit Figure B-3. Security Menu Table B-3.
Power Menu See Figure B-4 an d Table B-4 for an explanation of the options and settings for the Power menu. NOTE: The power management settings of the Windows 98 operating system take precedence over the settings described here. For more information, see “Using Microsoft Windows 98 to Conserve Battery Power” in the system Help. Figure B-4.
Table B-4. Power Menu Options Option Function Power Management Mode Disabled (default) turns off power management. Customized allows you to control each power management setting. Max. Power Savings conserves the maximum amount of system power, and Max. Performance conserves power but allows the greatest system performance. Standby Time-out Lets you determine how long the computer remains idle (no I/O activity) before activating standby mode to conserve battery power.
Table B-4. Power Menu Options (continued) Option Function Resume on Modem Ring Setting this option to Enabled tells the computer to resume normal operation when an incoming call is detected by a modem and the computer is in standby mode. The default is Disabled. To use this option, Suspend Mode must be set to Save to RAM. Resume on Time of Day When the Resume On Time of Day option is set to Enabled, a computer in standby mode resumes normal operation at the time specified in the Resume Time field.
Boot Menu See Figure B-5 and Table B-5 for an explanation of the options and settings for the Boot menu. To select the boot device, press the up- or down-arrow key; then press to move the device up the list ,or press to move the device down the list.
Table B-5. Boot Menu Options (continued) Option Function CD-ROM/DVD Causes the computer to attempt to boot first from a bootable CD. If it does not detect a bootable CD in the CD-ROM or DVD-ROM drive, the computer tries to boot from the hard-disk drive. If a CD is in the CD-ROM or DVDROM drive, but the CD does not have the required boot files, an error message appears. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary section of the system Help.
Table B-6. Exit Menu Options Option Function Exit Saving Changes Saves any changes you have made and exits the Setup program Exit Discarding Changes Discards any changes you have made and exits the Setup program. Load Setup Defaults Discards any changes you have made and reverts all options to their original default settings, but does not exit the Setup program. Load Last Saved Values Discards the settings you have made and restores the settings you previously saved.
B-14 Dell Inspiron 7500 System Reference and Troubleshooting Guide
APPENDIX C System Messages and Beep Codes Your application programs, the operating system, and the computer itself can provide you with status and error information in the form of system messages that appear on the computer’s display or an external monitor (if one is attached), or as beep codes that sound through the computer’s speaker. This appendix documents the diagnostic and beep codes and system messages generated by the system basic input/output system (BIOS).
Table C-1. System Error Messages (continued) Message Cause Action Extended RAM failed at offset: nnnn Extended memory is not configured properly or has failed at the memory address nnnn. Call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”) Failing bits: nnnn Memory failed at RAM address nnnn. Call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”) Fixed disk 0 failure The hard-disk drive failed to initialize.
Table C-1. System Error Messages (continued) Message Cause Action Parity check 2 nnnn A parity error was found in the I/O bus at address nnnn. Call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”) Real time clock error The CMOS battery that supports data stored in NVRAM may be dead. Call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”) Shadow RAM failed at offset: nnnn Shadow RAM failed at address nnnn.
System Beep Codes When errors occur during the boot routine that cannot be reported on the integrated display or on an external monitor (if attached), the computer may emit a series of beeps that identify the problem. The beep code is a pattern of sounds: for example, one beep, followed by a burst of three beeps, followed by a single beep, and then another burst of three beeps (code 1-3-1-3) means that the computer was unable to read data from the keyboard.
Table C-2. Beep Codes (continued) Message Cause Action 1-4-1-1 RAM failure on data bits nnnn of the low byte on the memory bus Run the System Memory device group in the Dell Diagnostics. (See “Running the Dell Diagnostics” found later in this chapter for instructions.) If the program does not load, call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”) 2-1-2-3 Check ROM copyright notice failure Run the System Board Devices device group in the Dell Diagnostics.
C-6 Dell Inspiron 7500 System Reference and Troubleshooting Guide
APPENDIX D Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
Information Technology Equipment (ITE), including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system. A Notice About Shielded Signal Cables: Use only shielded cables for connecting peripherals to any Dell device to reduce the possibility of interference with radio communications services.
Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.
The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of all the RENs on your telephone line should be less than five to ensure proper service from the telephone company. To be certain of the number of devices that you may connect to a line, as determined by the total RENs, contact your local telephone company.
computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus). A statement in the form of “IC Class A ICES-3” or “IC Class B ICES-3” will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell Computer Corporation could void your authority to operate this equipment.
The following information is provided in compliance with IC regulations: Dell Computer Corporation Warranty and Repair Service Center One Dell Way Round Rock, TX 78682 USA 512-338-4400 CE Notice (European Union) Marking by the symbol indicates compliance of this Dell system to the EMC Directive and the Low Voltage Directive of the European Union.
EN 55022 Compliance (Czech Republic Only) This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to 30 meters). The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices.
VCCI-A Figure D-1. VCCI Class A ITE Regulatory Mark Class B ITE This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual. Figure D-2.
Class A Device Please note that this device has been approved for business purposes with regard to electromagnetic interference. If you find that this device is not suitable for your use, you may exchange it for a nonbusiness device. EMI ( A ) Figure D-3. MOC Class A Regulatory Mark Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas. EMI ( B ) Figure D-4. MOC Class B Regulatory Mark support.dell.
Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source. The phasing conductor of the room’s electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).
• System komputerowy powinien znajdowaæ siê z dala od grzejników i Ÿróde³ ciep³a. Ponadto, nie nale¿y blokowaæ otworów wentylacyjnych. Nale¿y unikaæ k³adzenia luŸnych papierów pod komputer oraz umieszczania komputera w ciasnym miejscu bez mo¿liwoœci cyrkulacji powietrza wokó³ niego. NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): support.dell.
Información para NOM (únicamente para México) La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM): Exportador: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importador: Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F. Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S.
APPENDIX E Warranty, Return Policy, and Year 2000 Statement of Compliance Limited Three-Year Warranty (U.S. Only) Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industrystandard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term is three years beginning on the date of invoice, as described in the following text.
risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect. NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data or software.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
for portable computers are covered only during the initial one-year period of this warranty. Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must call Dell’s Customer Technical Support within the warranty period.
General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number. Refer to Chapter 5, “Getting Help,” or the section titled “Contacting Dell” in your system Help to find the appropriate telephone number for obtaining customer assistance. To expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number.
Despite a system's ability to pass the YMARK2000 test, actual rollover results in specific operating environments may vary depending on other factors including, but not limited to, other hardware, operating systems, and applications software. Previous Products For Dell-branded hardware products shipped prior to January 1, 1997, that have an upgradable basic input/output system (BIOS), Dell makes available a BIOS upgrade.
E-8 Dell Inspiron 7500 System Reference and Troubleshooting Guide
Index A CD-ROM drive troubleshooting, 3-17 assistance technical, 5-1 telephone numbers, 5-7 warranty repair or credit, 5-4 CD-ROM drives troubleshooting, 3-4 audio functions troubleshooting, 3-29 AutoTech service, 5-3 B battery, 1-1 beep codes See also error messages about, C-4 BIOS, 1-2 boot routine, 3-2 indications, 3-6 C cables troubleshooting, 3-2 cache memory, 1-1 calling Dell, 5-7 cautions, xii support.dell.
drives troubleshooting, 3-4 I dropped or damaged computer, 3-12 I/O troubleshooting functions, 3-27 indicator light, 1-3 E ECP-compatible devices, B-6 electrostatic discharge.
microphone, 1-3 microprocessor about, 1-1 monitor (external) errors during POST, 3-23 monitor connector, 1-2 mouse, 1-2 N notational conventions, xii notes, xii power failure (continued) partial, 3-16 troubleshooting, 3-13 power management modes, 1-2 save-to-disk suspend mode, 1-2 problems diagnosing, 3-1 help tools, 5-1 troubleshooting, 3-1 with your order, 5-4 product information, 5-4 PS/2 connector, 1-2 NVRAM, B-1 O options, 1-7 R RAM count failure during POST, 3-21 regulatory notices, D-2 return po
Setup program (continued) Main menu options, B-2 Power menu options, B-8 Security menu options, B-7 System Devices menu options, B-4 software drivers, 3-9 error messages, 3-8 for configuring system, B-1 included with computer, 1-7 installing and configuring, 3-7 memory-resident programs, 3-8 problems, 3-7 program conflicts, 3-9 start-up files, 3-8 troubleshooting errors, 3-7 using, 3-8 virus scans, 3-7 software features, 1-7 speakers location, 1-3 specifications technical, A-1 standby mode, 1-2 start-up fil
troubleshooting (continued) water damage, 3-10 where to start, 3-1 W TSR programs about, 3-7 problems with, 3-8 warranty information, xii, E-1, E-3 typographical conventions, xiii U Universal Serial Bus. See USB upgrade options, 1-7 warnings, xii warranty repair or credit, 5-4 water damage, 3-10 World Wide Web help tools, 5-2 X XGA display, 1-1 upgrades, 1-7 USB, 1-3 user’s documentation, xii V video display, 1-1 video memory, A-3 support.dell.
6 Dell Inspiron 7500 System Reference and Troubleshooting Guide
