Vostro 15 5510 Service Manual Regulatory Model: P106F Regulatory Type: P106F001 April 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working on your computer........................................................................................... 6 Safety instructions.............................................................................................................................................................. 6 Working inside your computer.................................................................................................................................... 6 Entering Service Mode..........
Heat sink..............................................................................................................................................................................38 Removing the heatsink...............................................................................................................................................38 Installing the heatsink........................................................................................................................................
Chapter 5: Troubleshooting.........................................................................................................80 Dell SupportAssist Pre-boot System Performance Check diagnostics................................................................80 Running the SupportAssist Pre-Boot System Performance Check................................................................80 System diagnostic lights.................................................................................................
1 Working on your computer Topics: • Safety instructions Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer.
Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. Disconnect your computer and all attached devices from their electrical outlets. 4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
● Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps.
Once the computer shuts down, you may perform the replacement procedures without disconnecting the battery cable from the system board. Exiting Service Mode Service Mode allows users to immediately cut off electricity from the computer and conduct repairs without disconnecting the battery cable from the system board. To exit Service Mode: 1. Connect the AC adapter to the power-adapter port on your computer. 2. Press the power button to turn on the computer.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • • • • • • • • • • • • • • • • • • • • • • Recommended tools Screw list Major components of your system Base cover Battery Battery cable Memory Solid-state drive—M.2 slot one Solid-state drive—M.
Table 1. Screw list Component Screw type Quantity Base cover ● Captive screws M2x7.5 ● M2x4 ● 2 ● 7 Screw image ● ● 3-cell battery M2x3 3 4-cell battery M2x3 4 Wireless card M2x3 1 Solid-state drive - Slot 1 M2x3 1 Solid-state drive - Slot 2 M2x3 1 Fan M2x3 2 Heat sink Captive screws 4 System board M2x2 3 USB Type-C bracket M2x4 2 Power button with fingerprint reader M2x3 1 Network-port bracket M2x5 2 I/O board M2x2 1 Touchpad M1.6x2 3 M2x1.
Major components of your system 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 12 Base cover Heat sink System board Memory module Battery Speakers Palm-rest and keyboard assembly Touchpad Display assembly Coin-cell battery I/O board M.
. 14. 15. 16. 17. WLAN M.2 2230 SSD card Power button with optional fingerprint reader Fan Power-adapter port NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode.
Steps 1. Loosen the two (M2x7.5) captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the seven (M2x4) screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover and continue to work on the sides to release the base cover from the palm-rest and keyboard assembly. 4. Lift the base cover off the palm-rest and keyboard assembly.
Removing and installing components 15
Steps 1. Place the base cover on top of the palm-rest and keyboard assembly. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 3. Tighten the two (M2x7.5) captive screws that secure the base cover to the palm-rest and keyboard assembly. 4. Replace the seven (M2x4) screws that secure the base cover to the palm-rest and keyboard assembly. Next steps 1. Exit Service Mode. 2.
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers. Removing the 3-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Using the alignment posts, place the 3-cell battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the 3-cell battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three (M2x3) screws that secure the 3-cell battery to the palm-rest and keyboard assembly. 4. Connect the battery cable to the system board. 5. Adhere the tape that secures the battery cable to the system board. Next steps 1. Install the base cover. 2.
Steps 1. Peel the tape that secures the battery cable to the system board. 2. Disconnect the battery cable from the system board. 3. Remove the four (M2x3) screws that secure the 4-cell battery to the palm-rest and keyboard assembly. 4. Lift the 4-cell battery, along with its cable, off the palm-rest and keyboard assembly. Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Using the alignment posts, place the 4-cell battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the 4-cell battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four (M2x3) screws that secure the 4-cell battery to the palm-rest and keyboard assembly. 4. Connect the battery cable to the system board. 5. Adhere the tape that secures the battery cable to the system board. Next steps 1. Install the base cover. 2.
Steps 1. Flip the battery and remove the battery cable from the routing guides on the battery. 2. Disconnect the battery cable from the connector on the battery. 3. Lift the battery cable off the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery cable and provides a visual representation of the installation procedure.
Steps 1. Align and place the battery cable on the battery. 2. Route the battery cable through the routing guides on the battery. 3. Connect the battery cable to the connector on the battery. Next steps 1. Install the 3-cell battery or 4-cell battery, whichever applicable. 2. Install the base cover. 3. Follow the procedure in After working on your computer. Memory Removing the memory module Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3.
Steps 1. Lift the Mylar to access the memory module. 2. Use your fingertips to pull the securing clips from both sides of the memory module until the memory module pops-up. 3. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 to step 3 to remove any other memory modules installed in your computer. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly at an angle, into the memory-module slot. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. NOTE: Repeat step 1 to step 4 to install any other memory modules in your computer. Next steps 1. Install the base cover. 2. Exit Service Mode. 3.
Solid-state drive—M.2 slot one Removing the 2230 solid-state drive from M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive. NOTE: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. 2. Enter Service Mode. 3. Remove the base cover.
About this task NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solid-state drive in M.2 slot one. NOTE: This procedure applies only if you are installing a 2230 solid-state drive in M.2 slot one. NOTE: Before installing your 2230 or 2280 solid-state drive, ensure that the mounting bracket is in the correct location.
2. Enter Service Mode. 3. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support a 2280 solid-state drive, or a 2230 solid-state drive in M.2 slot one. NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. The following image indicates the location of the 2280 solid-state drive that is installed in M.2 slot one and provides a visual representation of the removal procedure. Steps 1.
The following image indicates the location of the 2280 solid-state drive that is installed in M.2 slot one and provides a visual representation of the installation procedure. Steps 1. Align the notch on the 2280 solid-state drive with the tab on the solid-state drive slot. 2. Slide the 2280 solid-state drive firmly into the solid-state drive slot at an angle. 3. Align the screw hole on the solid-state drive with the screw hole on the palm-rest and keyboard assembly. 4.
The following image provides a visual representation of the procedure to install the solid-state drive mounting bracket when replacing M.2 2280 solid-state drive with M.2 2230 solid-state drive in M.2 slot one. Steps 1. Slide and remove the solid-state drive mounting bracket from the mounting bracket slot on the palm-rest and keyboard assembly. 2. Rotate the solid-state drive mounting bracket to 180 degrees. 3.
NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot two. 1. Follow the procedure in Before working inside your computer. NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive. NOTE: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. 2. Enter Service Mode. 3. Remove the base cover.
Steps 1. Remove the screw (M2x3) that secures the solid-state drive thermal shield and the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive thermal shield off the solid-state drive. 3. Slide and remove the solid-state drive from the M.2 slot two. Installing the 2230 solid-state drive in M.2 slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the notch on the 2230 solid-state drive with the tab on M.2 slot two on the system board. 2. Slide the 2230 solid-state drive into M.2 slot two on the system board. 3. Place the solid-state drive thermal shield on the solid-state drive. 4. Align the screw hole on the solid-state drive thermal shield with the screw hole on the palm-rest and keyboard assembly. 5.
Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and system board. 2. Remove the wireless-card bracket from the wireless card. 3.
Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2.
2. Align the notch on the wireless card with the tab on the wireless-card slot on the system board. 3. Slide and insert the wireless card at an angle into the wireless-card slot on the system board. 4. Align the screw hole on the wireless-card bracket to the screw hole on the wireless card and system board. 5. Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3.
3. Lift the fan off the palm-rest and keyboard assembly. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the fan and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the fan on the palm-rest and keyboard assembly. 2.
Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery. 2. Enter Service Mode. 3. Remove the base cover.
About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure. Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Connect the coin-cell battery cable to the I/O board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Heat sink Removing the heatsink Prerequisites 1.
About this task The following images indicate the location of the heatsink and provide a visual representation of the removal procedure. Steps 1. In reverse sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heatsink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Network-port bracket Removing the network-port bracket Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3.
Steps 1. Remove the two (M2x5) screws that secure the network-port bracket to the I/O board. 2. Lift the network-port bracket off the I/O board. Installing the network-port bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the network-port bracket and provide a visual representation of the installation procedure.
Steps 1. Place the network-port bracket on the I/O board. 2. Align the screw holes on the network-port bracket to the screw holes on the I/O board. 3. Replace the two (M2x5) screws that secure the network-port bracket to the I/O board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. I/O board Removing the I/O board Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Enter Service Mode.
Steps 1. Remove the three (M2.5x4.5) screws that secure the left hinge to the palm-rest and keyboard assembly. 2. Open the display hinge at an angle of 90 degrees. 3. Open the latch, and disconnect the power button with optional fingerprint reader cable from the I/O board. 4. Disconnect the coin-cell battery cable from the I/O board. 5. Peel the tape that secures the I/O-board cable to the I/O board. 6. Open the latch and disconnect the I/O-board cable from the I/O board. 7.
Steps 1. Slide the I/O board into the slots on the palm-rest and keyboard assembly. 2. Align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly. 3. Replace the screw (M2x2) that secures the I/O board to the palm-rest and keyboard assembly. 4. Connect the power-button with optional fingerprint reader cable into the connector on the I/O board and close the latch to secure the cable. 5. Connect the coin-cell battery cable to the I/O board. 6.
About this task The following images indicate the location of the speakers and provide a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the keyboard backlit cable, keyboard cable, and the touchpad cable from the system board. 2. Note the speaker cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 3. Peel the tape that secures the speaker cable to the palm-rest and keyboard assembly. 4.
About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. 2. Connect the speaker cable to the system board. 3. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 4.
Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following images indicate the location of the touchpad and provide a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the touchpad cable from the system board. 2. Remove the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 3.
Steps 1. Slide the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2. Replace the two (M2x1.8) screws that secure the touchpad to the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the touchpad to the palm-rest and keyboard assembly. 4. Align the screw holes on the touchpad bracket with the screw holes on the palm-rest and keyboard assembly. 5.
Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.
Steps 1. Peel the tape that secures the display cable to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Remove the three (M2.5x4.5) screws that secure the left-display hinge to the system board. 4. Remove the three (M2.5x4.5) screws that secure the right-display hinge to the system board. 5. Open the display hinges at an angle of 90 degrees. 6. Gently slide the palm-rest and keyboard assembly off the display assembly.
Steps 1. Slide the display assembly at an angle, and place the display assembly on the palm-rest and keyboard assembly. 2. Using the alignment posts, close the display hinges. 3. Replace the three (M2.5x4.5) screws that secure the right-display hinge to the system board. 4. Replace the three (M2.5x4.5) screws that secure the left-display hinge to the system board. 5. Slide the display cable into the connector on the system board and close the latch to secure the cable. 6.
Power button with optional fingerprint reader Removing the power button with optional fingerprint reader Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Enter Service Mode. Remove the base cover. Remove the I/O board. About this task The following images indicate the location of the power-button with optional fingerprint reader and provide a visual representation of the removal procedure. Steps 1.
Steps 1. Align and place the power button with optional fingerprint reader on the palm-rest and keyboard assembly. 2. Replace the screw (M2x3) that secures the power button with optional fingerprint reader to the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. Install the I/O board. Install the base cover. Exit Service Mode. Follow the procedure in After working inside your computer. Power-adapter port Removing the power-adapter port Prerequisites 1.
Steps 1. Remove the three (M2.5x4.5) screws that secure the right display-hinge to the system board. 2. Open the display hinge at an angle of 90 degrees. 3. Disconnect the power-adapter port cable from the system board. 4. Peel the tape that secures the power-adapter port cable to the system board. 5. Remove the power-adapter port cable from the routing guide on the palm-rest and keyboard assembly. 6. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly.
Steps 1. Place the power-adapter port, along with its cable, into the slot on the palm-rest and keyboard assembly. 2. Route the power-adapter port cable through the routing guide on the palm-rest and keyboard assembly. 3. Adhere the tape that secures the power-adapter port cable to the system board. 4. Connect the power-adapter port cable to the system board. 5.
4. 5. 6. 7. 8. 9. Remove Remove Remove Remove Remove Remove the the the the the the memory module. M.2 2280 solid-state drive or M.2 2230 solid-state drive from M.2 slot one, whichever applicable. M.2 2230 solid-state drive from M.2 slot two, if applicable. wireless card. fan. heat sink.
Removing and installing components 57
Steps 1. Remove the three (M2.5x4.5) screws that secure the right display hinge to the palm-rest and keyboard assembly. 2. Open the right display hinge at an angle of 90 degrees. 3. Peel the tape that secures the display cable to the system board. 4. Open the latch and disconnect the display cable from the system board. 5. Peel the tape and disconnect the power-adapter port cable from the system board. 6. Remove the two (M2x4) screws that secure the USB Type-C bracket to the system board. 7.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. The following image indicates the connectors on your system board. Figure 2. System board connectors 1. 2. 3. 4. 5. 6. 7. 8. 9.
Removing and installing components
Steps 1. Align and place the system board on the palm-rest and keyboard assembly. 2. Replace the three (M2x2) screws that secure the system board to the palm-rest and keyboard assembly. 3. Connect the display cable to the system board and close the latch to secure the cable. 4. Adhere the tape that secures the display cable to the system board. 5. Connect the power-adapter port cable to the system board. 6. Adhere the tape that secures the power-adapter port cable to the system board. 7.
13. Connect the I/O-board cable to the system board. 14. Adhere the tape that secures the I/O-board cable to the system board. 15. Close the right display hinge. 16. Replace the three (M2.5x4.5) screws that secure the right display-hinge to the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. Install the heat sink. Install the fan. Install the wireless card. Install the M.2 2280 solid-state drive or M.2 2230 solid-state drive in M.2 slot one, whichever applicable. Install the M.
Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface.
Next steps 1. 2. 3. 4. 5. 6. Install Install Install Install Install Install the the the the the the display assembly. touchpad. speakers. power-adapter port. power-button with optional fingerprint reader. system board. NOTE: The system board can be installed along with the heat sink. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 64 Install the I/O board. Install the fan. Install the coin-cell battery. Install the wireless card. Install the M.2 2280 solid-state drive or M.2 2230 solid-state drive in M.
3 Drivers and downloads This chapter details the supported operating systems along with instructions on how to install the drivers. Topics: • Downloading the drivers Downloading the drivers Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads. 5. Click the Detect Drivers button. 6.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: ● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
Keys Navigation Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. Boot Sequence Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive).
System setup options NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 5. System setup options—System information menu Overview BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Ownership Tag Displays the ownership tag of the computer. Manufacture Date Displays the manufacture date of the computer.
Table 5. System setup options—System information menu Overview Device Information Panel Type Displays the Panel Type of the computer. Video Controller Displays the graphics information of the computer. Video Memory Displays the video memory information of the computer. Video BIOS Version Displays the video BIOS version of the computer.
Table 7. System setup options—Integrated Devices menu System Configuration Default: ON. Enable Microphone Enables or disables microphone. Default: ON. Enable Internal Speaker Enables or disables internal speaker. Default: ON. USB Configuration Enable External USB Ports Enables or disables USB ports to be functional in an operating system environment. Default: ON.
Table 8. System setup options—Storage menu Storage Storage Interface Port Enablement Enables or disables onboard drives Default: ON. SMART Reporting Enable SMART Reporting Enables or disables the S.M.A.R.T(Self-Monitoring, Analysis, and Reporting Technology) option on the system. Default: OFF. Drive Information M.2 PCIe SSD-1 Provides information about the type and device on the computer. Table 9.
Table 11. System setup options—Power Management menu Power Management Battery Configuration Enables the computer to run on battery during peak power usage hours. Use the below options to prevent AC power usage between certain times of each day. Default: Adaptive. Battery settings are adaptively optimized based on your typical battery usage pattern. Enable Advanced Battery Charge Configuration Enables Advanced Battery Charge Configuration from the beginning of the day to a specified work period.
Table 12. System setup options—Security menu Security By default, the PPI Bypass for Enable Commands option is disabled. PPI Bypass for Disable Commands Allows the OS to skip BIOS PPI user prompts when issuing TPM PPI disable and deactivate commands. By default, the PPI Bypass for Disable Commands option is disabled. Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement Hierarchy is available to the operating system.
Table 13. System setup options—Passwords menu Passwords Lower Case Letter Reinforces password must have at least one lower case letter. By default, the option is disabled. Digit Reinforces password must have at least one digit. By default, the option is disabled. Special Character Reinforces password must have at least one special character. By default, the option is disabled. Minimum Characters Set the minimum characters allowed for password.
Table 14. System setup options—Update, Recovery menu Update, Recovery BIOSConnect Enable or disable cloud Service OS recovery if the main operating system fails to boot with the number of failures equal to or greater than the value specified by the Auto OS Recovery Threshold setup option and local Service OS does not boot or is not installed. By default, the option is enabled.
Table 18. System setup options—Virtualization menu Virtualization Intel Virtualization Technology Enable Intel Virtualization Technology (VT) Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. By default, the option is enabled. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O.
Updating the BIOS in Windows Prerequisites It is recommended to update your BIOS (System Setup) when you replace the system board or if an update is available. For laptops, ensure that your computer battery is fully charged and connected to a power before initiating a BIOS update. About this task NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re enabled after the BIOS update is completed.
2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive. 4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu. 7. Type the BIOS setup program filename and press Enter. 8. The BIOS Update Utility appears.
Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. About this task To enter the System Setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter.
5 Troubleshooting Topics: • • • • • • • Dell SupportAssist Pre-boot System Performance Check diagnostics System diagnostic lights Recovering the operating system Flashing BIOS (USB key) Flashing the BIOS WiFi power cycle Flea power release Dell SupportAssist Pre-boot System Performance Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware.
System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. Off ● Power adapter is connected and the battery is fully charged. ● Computer is running on battery and the battery has more than 5 percent charge. ● Computer is in sleep state, hibernation, or turned off.
Blinking Pattern Problem description Suggested resolution 3 2 PCI or Video card/chip failure Replace the system board. 3 3 BIOS recovery image not found Flash latest BIOS version. If problem persists, replace the system board. 3 4 BIOS recovery image found but invalid Flash latest BIOS version. If problem persists, replace the system board. 3 5 Power rail failure Replace the system board. 3 6 Flash corruption detected by SBIOS. Replace the system board.
Flashing the BIOS About this task You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself. 5.
6 Getting help Topics: • Contacting Dell Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.
