XPS 13 9310 Service Manual Regulatory Model: P117G Regulatory Type: P117G002 September 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 5 Before working inside your computer.............................................................................................................................5 Safety instructions..............................................................................................................................................................
Installing the palm-rest and keyboard assembly.................................................................................................. 42 Chapter 3: Drivers and downloads............................................................................................... 44 Chapter 4: System setup............................................................................................................. 45 Entering BIOS setup program......................................................................
1 Working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and the connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader.
● ● ● ● ● mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● ● ● ● Phillips screwdriver #0 Phillips screwdriver #1 Torx #5 (T5) screwdriver Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Secured to Screw type Quantity Heat-sink and fan System board assembly (in computers shipped with computers shipped with 11 th Generation Intel Core i5-1135G7 processor or 11 th Generation Intel Core i7-1165G7 processor) M2x3 (captive) 4 Heat-sink and fan System board assembly (in computers shipped with computers shipped with 11 th Generation Intel Core i5-1135G7 processor or 11 th Generation Intel Core i7-1165G7 processor) M1.6x2.
1. Base cover 2. Battery 3. Left fan (in computers shipped with 11 th Generation Intel Core i3-1115G4 processor) NOTE: The left fan is part of the heat-sink and fan assembly in computers shipped with 11 th Generation Intel Core i5-1135G7 or 11 th Generation Intel Core i7-1165G7 processor. 4.
15. Solid-state drive NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer.
Removing and installing components
Steps 1. Remove the eight screws (M2x3, Torx 5) that secure the base cover to the palm-rest and keyboard assembly. 2. Starting from the bottom-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the base cover from the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover from the side where the hinges are; doing so may damage the base cover. 3.
Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure.
Steps 1. Connect the battery cable to the system board. 2. Pivot the base cover against the side of the palm-rest and keyboard assembly where the hinges are and snap the base cover into place. NOTE: Ensure that the screw holes on the base cover are aligned with the screw holes on the palm-rest and keyboard assembly. 3. Replace the eight screws (M2x3, Torx 5) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1. Follow the procedure in After working inside your computer.
● Do not apply pressure to the surface of the battery. ● Do not bend the battery. ● Do not use tools of any kind to pry on or against the battery. ● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components. ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous.
About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure. Steps 1. Remove the antenna cable from the routing guides along the edge of the solid-state drive shield. 2. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive shield to the system board. 3. Slide and lift the M.2 2230 solid-state drive off the solid-state drive slot on the system board. Installing the M.
NOTE: This procedure applies only if you are installing an M.2 2230 solid-state drive. The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure. Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on solid-state drive slot on the system board. 2. Slide the M.2 2230 solid-state drive into solid-state drive slot on the system board. 3.
CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2280 solid-state drive or an M.2 2280 solid-state drive. NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive. The following image indicates the location of the M.
CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2280 solid-state drive or an M.2 2280 solid-state drive. NOTE: This procedure applies only if you are installing an M.2 2280 solid-state drive. The following image indicates the location of the M.
2. Follow the procedure in After working inside your computer. Fans Removing the fans Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies to computers shipped with 11 th Generation Intel Core i3-1115G4 processor. The following images indicate the location of the fans and provide a visual representation of the removal procedure.
Steps 1. Peel the tape that secures the fan A cable to the system board. 2. Disconnect the fan A cable from the system board. 3. Remove the two screws (M1.6x2.5) that secure fan A to the system board. 4. Lift fan A off the system board. 5. Peel the tape that secures the fan B cable to the system board. 6. Disconnect the fan B cable from the system board. 7. Remove the two screws (M1.6x2.5) that secure fan B to the system board. 8. Lift fan B off the system board.
Steps 1. Align the screw holes on fan B with the screw holes on the system board. 2. Replace the two screws (M1.6x2.5) that secure fan B to the system board. 3. Connect the fan B cable to the system board. 4. Adhere the tape that secures the fan B cable to the system board. 5. Align the screw holes on fan A with the screw holes on the system board. 6. Replace the two screws (M1.6x2.5) that secure fan A to the system board. 7. Connect the fan A cable to the system board. 8.
Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. NOTE: The heat sink may become hot during normal operation.
NOTE: This procedure applies to computers shipped with 11 th Generation Intel Core i3-1115G4 processor. The heat sink and the fans are separate units. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that thermal conductivity is achieved.
About this task NOTE: This procedure applies to computers shipped with 11 th Generation Intel Core i5-1135G7 processor or 11 th Generation Intel Core i7-1165G7 processor. The heat sink and the fans are combined in a heat-sink and fan assembly. The following image indicates the location of the heat-sink and fan assembly and provides a visual representation of the removal procedure. Steps 1.
Steps 1. Align the screw holes on the heat-sink and fan assembly with the screw holes on the system board. 2. In sequential order (as indicated on the heat-sink and fan assembly), tighten the four captive screws (M2x3) that secure the heat-sink and fan assembly to the system board. 3. Replace the four screws (M1.6x2.5) that secure the fans to the system board. 4. Connect the fan cables to the system board. 5. Adhere the tape that secures the fan cables to the system board. Next steps 1.
Removing and installing components 29
Steps 1. Loosen the three captive screws (M1.6x2) that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Disconnect the camera cable and the display cable from the system board. 4. Remove the three screws (M1.2x2) that secure the display-assembly cable holder to the palm-rest and keyboard assembly. 5. Remove the three screws (M2.5x4.5) that secure the left hinge to the system board and the palm-rest and keyboard assembly. 6.
Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure.
Removing and installing components
Steps 1. Slide the palm-rest and keyboard assembly under the display-assembly hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3. Replace the three screws (M2.5x4.5) that secure the left hinge to the system board and the palm-rest and keyboard assembly. 4. Replace the three screws (M2.5x4.5) that secure the right hinge to the system board and the palm-rest and keyboard assembly. 5.
System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board. 2. 3. 4. 5. 6. 7. 8.
Removing and installing components 35
Steps 1. Loosen the captive screw (M1.6x2.3) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the system board. 3. Using a plastic scribe, disconnect the antenna cables from the wireless card. 4. Note the routing of the left and the right antenna cables. 5. Starting from the wireless card, remove each antenna cable from the routing guides, toward their respective antennas. 6.
Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the appropriate changes again after you replace the system board.
Removing and installing components
Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M1.6x1.5) that secure the system board to the palm-rest and keyboard assembly. 3. Replace the three screws (M1.2x2) that secure the system board to the palm-rest and keyboard assembly. 4. Replace the four screws (M1.4x4) that secure the system board to the palm-rest and keyboard assembly. 5.
Next steps 1. Install the display assembly. 2. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive. 3. Install the heat sink (for computers shipped with 11 th Generation Intel Core i3-1115G4 processor). NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the procedure and avoids breaking the thermal bond between the system board and the heat sink. 4.
Installing the status-light board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the status-light board and provides a visual representation of the installation procedure. Steps 1. Place the status-light board into its slot on the palm-rest and keyboard assembly. NOTE: Ensure that the right side of the status-light board is aligned with the peg on the palm-rest and keyboard assembly.
NOTE: The system board can be removed with the heat sink or the heat-sink and fan assembly attached. 6. Remove the status-light board. About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the removal procedure. After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly.
Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. 2. 3. 4. 5. Install Install Install Install Install the the the the the status-light board. system board. display assembly. battery. base cover. NOTE: The system board can be installed with the heat sink or the heat-sink and fan assembly attached. 6. Follow the procedure in After working inside your computer.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics The boot sequence screen also displays the option to access the System Setup screen.
Table 3. System setup options—Overview menu (continued) Overview Battery State Displays the battery state. Health Displays the battery health. AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed.
Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration Secure Boot Enable Secure Boot Enables or disables the computer to boot using only validated boot software. Default: OFF NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off. Secure Boot Mode Selects the Secure Boot operation mode. Default: Deployed Mode NOTE: Deployed Mode should be selected for normal operation of Secure Boot.
Table 5. System setup options—Integrated Devices menu (continued) Integrated Devices Enable Thunderbolt (and PCIe behind TBT) Enables or disables to allow or disallow PCIe devices to be connected through a pre-boot modules Thunderbolt adapter during pre-boot. Default: OFF Miscellaneous Devices Enable Fingerprint Reader Device Enables or disables the Fingerprint Reader Device. By default, Enable Fingerprint Reader Device is selected.
Table 8. System setup options—Connection menu Connection Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices. By default, WLAN is selected. By default, Bluetooth is selected. Enable UEFI Network Stack Enable UEFI Network Stack Enables or disables UEFI Network Stack. Default: ON Wireless Radio Control Control WLAN radio Enables to sense the connection of the computer to a wired network and subsequently disable the selected wireless radios (WLAN and/or WWAN).
Table 9. System setup options—Power menu (continued) Power Lid Switch Enable Lid Switch Enables or disables the lid switch. Power On Lid Open Enables the computer to power up from the off state whenever the lid is opened. Default: ON Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this option to enable allows the operating system to select the appropriate processor performance automatically. Default: ON Table 10.
Table 10. System setup options—Security menu (continued) Security Default: OFF NOTE: This feature may cause compatibility issues or loss of functionality with some legacy tools and applications. Data Wipe on Next Boot Start Data Wipe CAUTION: This Secure Wipe Operation deletes information in a way that it cannot be reconstructed. If enabled, the BIOS will queue up a data wipe cycle for storage devices that are connected to the motherboard on the next reboot.
Table 11. System setup options—Passwords menu (continued) Passwords Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password without the need for admin password. Default: ON Admin Setup Lockout Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an Admin Password is set. Default: OFF Master Password Lockout Enable Master Password Lockout Enables or disables the master password support. Default: OFF Table 12.
Table 13. System setup options—System Management menu System Management Service Tag Service Tag Displays the Service Tag of the computer. Asset Tag Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot be changed. AC Behavior Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to the computer.
Table 15. System setup options—Pre-boot Behavior menu Pre-boot Behavior Adapter Warnings Enable Dock Warning Messages Enables or disables dock warning messages. Default: ON Warnings and Errors Warnings and Errors Selects an action on encountering a warning or error during boot. Default: Prompt on Warnings and Errors. Stop, prompt, and wait for user input when warnings or errors are detected. NOTE: Errors deemed critical to the operation of the computer hardware will always halt the computer.
Table 16. System setup options—Virtualization menu (continued) Virtualization Enable Intel VT for Direct I/O Enables the computer to perform Virtualization Technology for Direct I/O (VT-d). VT-d is an Intel method that provides virtualization for memory map I/O. Default: ON Table 17. System setup options—Performance menu Performance Multi-Core Support Active Cores Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of cores.
Clearing CMOS settings About this task CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer. Steps 1. Turn off your computer. 2. Remove the base cover. NOTE: The battery must be disconnected from the system board (see Step 5 in Removing the base cover 3. Press and hold the power button for 15 seconds to drain the flea power. 4. Before you turn on your computer, follow the steps in Installing the base cover. 5. Turn on your computer.
5 Troubleshooting Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system.
The following table lists the status of your computer based on the power and battery-charge status light. Table 19. Power and battery-charge status light Power and battery-charge status light Status of computer Solid white ● The power adapter is connected and the battery is fully charged. ● The power adapter is connected and the battery has more than five percent charge. Amber The computer is running on battery and the battery has less than five percent charge.
NOTE: The battery must be disconnected from the system board (see Step 5 in Removing the base cover 3. Press and hold the power button for 15 seconds to drain the flea power. 4. Install the base cover. 5. Turn on your computer. WiFi power cycle About this task If your computer is unable to access the Internet due to WiFi connectivity issues, a WiFi power cycle procedure may be performed.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
