Phaser® 6300/6350 color laser printer User Guide Guide d’utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Användarhandbok www.xerox.
Copyright © 2005 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.
Contents 1 Printer Features Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front-Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rear-Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inside View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 3 Printing Basics Overview of Basic Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Supported Paper and Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper That May Damage Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Solving Print-Quality Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Lines, Smudges, or Streaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Repeating Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Colors Align Incorrectly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Troubleshooting Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Preventing Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Misfeed at Tray 1 (MPT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Misfeed at Trays 2-5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Features This chapter includes: ■ ■ ■ ■ Printer Parts on page 1-2 Printer Configurations on page 1-4 Control Panel on page 1-6 More Information on page 1-8 Phaser® 6300/6350 Color Laser Printer 1-1
Printer Parts Printer Parts This section includes: ■ ■ ■ Front-Right View on page 1-2 Rear-Left View on page 1-3 Inside View on page 1-3 Front-Right View 1 2 7 3 8 4 9 5 6 6300-099 1. Top cover 2. Control panel 3. Front Door 4. Handle to open Tray 1 (Multi-Purpose Tray) 5. Tray 2 6. Trays 3, 4, and 5 7. Button to open Front Door B 8. Latch to open Front Door A 9.
Printer Parts Rear-Left View 1 2 3 4 5 6300-053 1. Top cover 2. Toner cartridges 3. USB connection 4. Ethernet 10/100 Base-T connection 5. Power cord connection Inside View Doors A and C Open 2 3 1 Door B Open 1 4 2 6300-034 6300-076 1. Front Door A 1. Front Door B 2. Transfer Roller 2. Fuser 3. Imaging Unit 4.
Printer Configurations Printer Configurations This section includes: ■ ■ ■ ■ Standard Features on page 1-4 Available Configurations on page 1-4 Options on page 1-5 Upgrades on page 1-5 Standard Features ■ ■ ■ ■ ■ Maximum print speed (pages per minute): ■ Phaser 6300N and Phaser 6300DN printers: 36 ppm black and white, 26 ppm color ■ Phaser 6350DP, Phaser 6350DT, and Phaser 6350DX printers: 36 ppm Maximum resolution (dpi): 2400 Fonts: PostScript and PCL Trays: Tray 1 (MPT) and Tray 2 Connection: USB Av
Printer Configurations Options You can order additional trays, memory, and an internal hard drive if these items are not standard on your printer.
Control Panel Control Panel This section includes: ■ ■ ■ ■ ■ Control Panel Features on page 1-6 Control Panel Layout on page 1-6 Menu Map on page 1-7 Information Pages on page 1-7 Sample Pages on page 1-7 Control Panel Features The control panel: ■ ■ ■ ■ Displays the printer’s operating status (for example, Printing, Ready to Print), printer errors, and warnings. Prompts you to load paper, replace supplies, and clear jams. Enables you to access tools and information pages to help resolve problems.
Control Panel Menu Map The Menu Map helps you navigate the control panel menus. To print the Menu Map: 1. On the control panel, select Information, and then press the OK button. 2. Select Menu Map, and then press the OK button to print. Note: Print the Menu Map to see other information pages available for printing. Information Pages Your printer comes with a set of information pages to help you obtain the best results from your printer. Access these pages from the control panel.
More Information More Information This section includes: ■ ■ Resources on page 1-8 Xerox Support Centre on page 1-9 You can obtain information regarding your printer and its capabilities from the following sources. Resources Information Source Setup Guide* Packaged with printer Quick Reference Guide* Packaged with printer User Guide (PDF) www.xerox.com/office/6300_6350support Advanced Features Guide (PDF) www.xerox.com/office/6300_6350support Videos www.xerox.
More Information Xerox Support Centre The Xerox Support Centre is a utility that is installed during printer driver installation. It appears on the desktop for Windows systems and is placed in the Utilities folder for Mac systems.
Network Basics This chapter includes: ■ ■ ■ ■ ■ Overview of Network Setup and Configuration on page 2-2 Setting Up the Network on page 2-3 Configuring the Network Address on page 2-5 Installing the Printer Drivers on page 2-9 infoSMART Knowledge Base Networking Documents (English only) on page 2-12 This chapter provides basic information about setting up and connecting to your printer. See also: Advanced Features Guide at www.xerox.
Overview of Network Setup and Configuration Overview of Network Setup and Configuration To set up and configure the network: 1. Turn on the printer and the computer. 2. Connect the printer to the network using the recommended hardware and cables. 3. Configure the printer’s network address, which is required to identify the printer on the network.
Setting Up the Network Setting Up the Network This section includes: ■ ■ ■ Choosing a Connection Method on page 2-3 Connecting via Ethernet (Recommended) on page 2-3 Connecting via USB on page 2-4 Choosing a Connection Method Connect the printer to the network via Ethernet or USB. Hardware and cabling requirements vary for the different connection methods. Cabling and hardware are generally not included with your printer and must be purchased separately.
Setting Up the Network Standalone (Cable or DSL) Network Connection For information about setting up a cable or DSL connection for your printer, go to www.xerox.com/office/6300_6350infoSMART. See also: infoSMART Knowledge Base Networking Documents (English only) on page 2-12 Connecting via USB If you are connecting to one computer, a USB connection offers fast data speeds. However, a USB connection is not as fast as an Ethernet connection.
Configuring the Network Address Configuring the Network Address This section includes: ■ ■ ■ ■ TCP/IP and IP Addresses on page 2-5 Automatically Setting the Printer’s IP Address on page 2-5 Dynamic Methods of Setting the Printer’s IP Address on page 2-6 Manually Setting the Printer’s IP Address on page 2-8 TCP/IP and IP Addresses If your computer is on a large network, contact your network administrator for the appropriate TCP/IP addresses and additional configuration information.
Configuring the Network Address Dynamic Methods of Setting the Printer’s IP Address Set the printer’s IP address using any of the following methods. DHCP is enabled by default on all Phaser printers. ■ ■ ■ DHCP CentreWare IS AutoIP Information Required for Manual IP Addressing Information Comments Internet Protocol (IP) address of the printer Format is xxx.xxx.xxx.xxx, where xxx represents a decimal number from 0–255.
Configuring the Network Address Using Host Names with the Domain Name Service (DNS) The printer supports DNS through an embedded DNS resolver. The DNS resolver protocol communicates with one or more DNS servers to resolve the IP address for a given host name or the host name for a given IP address. To use an IP host name for the printer, the system administrator must configure one or more DNS servers and a local DNS domain name space database.
Configuring the Network Address Manually Setting the Printer’s IP Address Note: Verify that your computer has a properly configured IP address for your network. Contact your network administrator for more information. If you are on a network without a DNS server, or in an environment where the network administrator assigns printer IP addresses, you can use this method to manually set the IP address. Manually setting the IP address overrides DHCP and AutoIP.
Installing the Printer Drivers Installing the Printer Drivers This section includes: ■ ■ ■ Available Drivers on page 2-9 Windows 98 SE or Later and Windows 2000 or Later on page 2-10 Macintosh OS X, Version 10.2 and Higher on page 2-11 Available Drivers To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems.
Installing the Printer Drivers Windows 98 SE or Later and Windows 2000 or Later To install the printer driver from the Software and Documentation CD-ROM: 1. Insert the CD-ROM into the computer’s CD-ROM drive. If the installer does not launch, do the following: a. Click Start, and then click Run. b. In the Run window, type: :\INSTALL.EXE. 2. Select your desired language from the list. 3. Select Install Printer Driver. 4.
Installing the Printer Drivers Macintosh OS X, Version 10.2 and Higher To install the printer driver from the Software and Documentation CD-ROM: 1. Insert the CD-ROM into the CD-ROM drive. 2. Open the Print Center utility. Note: In Macintosh OS X version 10.3 or higher, the utility is called Printer Setup Utility. To locate utilities on the Macintosh hard drive, open the Applications folder, and then open the Utilities folder. 3.
infoSMART Knowledge Base Networking Documents (English only) infoSMART Knowledge Base Networking Documents (English only) For more information, go to www.xerox.com/office/6300_6350infoSMART to view these documents.
Printing Basics This section includes: ■ ■ ■ ■ ■ ■ Overview of Basic Steps on page 3-2 Supported Paper and Media on page 3-3 Loading Paper on page 3-8 Selecting Printing Options on page 3-16 Printing on Both Sides of the Paper on page 3-20 Printing on Specialty Media on page 3-22 See also: Using paper trays video tutorials at www.xerox.
Overview of Basic Steps Overview of Basic Steps To print jobs: 1. Load paper in the tray. 2. If you are prompted by the control panel, either confirm the paper type and size or change it as required. 3. From the software application, access the Print dialog box, and then select printing options in the printer driver. 4. Send the job to the printer from the software application’s Print dialog box.
Supported Paper and Media Supported Paper and Media This section includes: ■ ■ ■ ■ Paper Usage Guidelines on page 3-4 Paper That May Damage Your Printer on page 3-4 Paper Storage Guidelines on page 3-5 Supported Paper Sizes and Weights on page 3-5 Your printer is designed to be used with a variety of paper types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your Phaser 6300⁄6350 printer.
Supported Paper and Media Paper Usage Guidelines The printer trays accommodate most sizes and types of paper, transparencies, or other specialty media. Follow these guidelines when loading paper and media in the trays: ■ ■ ■ ■ ■ ■ ■ Use Tray 1 (MPT) for envelopes, thick card stock, and custom size paper. Fan paper, transparencies, or other specialty media before loading in the paper tray. Print envelopes, labels, and transparencies on one-side only.
Supported Paper and Media Paper Storage Guidelines Providing good storage conditions for your paper and other media contributes to optimum print quality. ■ ■ ■ ■ ■ ■ ■ Store paper in dark, cool, relatively dry locations. Most paper items are susceptible to damage from ultraviolet (UV) and visible light. UV radiation, which is emitted by the sun and fluorescent bulbs, is particularly damaging to paper items.
Supported Paper and Media Supported Paper Sizes and Weights for Tray 1 (MPT) 1 (MPT) 6300-101 Tray 1 (MPT) 65 – 216 g/m2 (17 – 40 lb. Bond, 50 – 80 lb. Cover) Statement 5.5 x 8.5 in. Executive 7.25 x 10.5 in. Letter 8.5 x 11 in. US Folio 8.5 x 13 in. Legal 8.5 x 14.0 in. A4 210 x 297 mm A5 148 x 210 mm A6 105 x 148 mm B5 JIS 182 x 257 mm ISO B5 176 x 250 mm #10 Commercial 4.12 x 9.5 in. Monarch 3.87 x 7.5 in. A7 5.25 x 7.25 in.
Supported Paper and Media Supported Paper Sizes and Weights for Trays 2–5 2 3 4 5 6300-103 Trays 2–5 65 – 163 g/m2 (17 – 40 lb. Bond, 50 – 60 lb. Cover) Executive 7.25 x 10.5 in. Letter 8.5 x 11 in. US Folio 8.5 x 13 in. Legal 8.5 x 14.0 in.
Loading Paper Loading Paper This section includes: ■ ■ ■ Loading Paper in Tray 1 (MPT) on page 3-8 Using Manual Feed on page 3-11 Loading Paper in Trays 2–5 on page 3-11 Loading Paper in Tray 1 (MPT) Use Tray 1 (MPT) for a wide range of media including: ■ ■ ■ ■ ■ ■ Plain paper, heavy plain paper, letterhead, colored paper, glossy paper, preprinted paper, and prepunched paper Thin and thick card stock Transparencies Envelopes Labels Specialty media including business cards, postcards, trifold brochures,
Loading Paper To load paper in Tray 1 (MPT): 1. Open Tray 1 (MPT) by pulling out on the handle. 6300-006 2. Pull out the tray extension, and open the paper guides.
Loading Paper 3. Fan the paper to release sheets that are stuck together. 4. Insert the paper into the tray, and adjust the paper guides to fit the paper. If you are using preprinted or prepunched paper, follow these guidelines: ■ For single-sided printing, place the side to be printed facedown with the top of the paper entering the printer first. ■ For 2-sided printing, place the first side to be printed faceup with the bottom of the page entering the printer first.
Loading Paper Using Manual Feed If you are using paper, such as letterhead, and do not want others to use it by mistake, you can have the printer prompt you when it is time to load the paper for your print job. Windows To select this option using Windows: 1. 2. 3. 4. 5. 6. In the Windows printer driver, click the Paper/Quality tab. Select Force Printing from a Specific Tray, and then select Tray 1 (MPT) from the list. Select Manual Feed, and then click OK to save the driver settings.
Loading Paper To load paper into Trays 2–5: 1. Pull out the tray. 6300-035 2. If necessary, open the paper guides: ■ Squeeze the green tab on the length guide, and then slide it back. The guide clicks into place. ■ Slide the green side guides outward.
Loading Paper 3. Fan the paper to release sheets that are stuck together. 4. Insert paper into the tray. If you are using preprinted or prepunched paper, follow these guidelines: ■ For single-sided printing, place the side to be printed faceup with the top of the page toward the front of the tray.
Loading Paper ■ ■ For 2-sided printing, place the first side to be printed with the odd-numbered pages facedown and the top of the page toward the back of the tray. For more information on 2-sided printing, see Printing on Both Sides of the Paper on page 3-20. For prepunched paper, place the paper with the holes toward the right side of the tray. 6300-074 Caution: Do not load paper above the fill line indicated on the tray. Overloading the tray may cause jams.
Loading Paper 5. If necessary, press the paper guides inward to fit the paper. 6300-105 Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. 6. Insert the tray into the tray slot, and push the tray completely into the printer. 6300-036 7. To use the current tray setup, press the OK button on the control panel. If you load a new type of paper in the tray: a. Select Change setup, and then press the OK button. b.
Selecting Printing Options Selecting Printing Options This section includes: ■ ■ ■ Selecting Printing Preferences (Windows) on page 3-16 Selecting Options for an Individual Job (Windows) on page 3-16 Selecting Options for an Individual Job (Macintosh) on page 3-18 For information about special printing options, see the Advanced Features Guide at www.xerox.com/office/6300_6350support.
Selecting Printing Options Printing Options for Windows Operating Systems Operating System Windows 2000, Windows XP, or Windows Server 2003 Driver Tab Printing Options Layout tab ■ Orientation ■ Automatic 2-sided printing ■ Pages per sheet ■ Paper size, type, and tray selection ■ Print quality ■ Cover pages ■ Secure prints, personal prints, proof prints, and saved prints ■ Separation pages ■ End of job notification ■ Color corrections ■ Black and white ■ Number of copies ■ Orie
Selecting Printing Options Selecting Options for an Individual Job (Macintosh) To select print settings for a particular job, change the driver settings before sending the job to the printer. 1. With the document open in your application, click File, and then click Print. 2. Select the desired printing options from the menus and drop-down lists that are displayed. Note: In Macintosh OS X, click Save Preset on the Print menu screen to save the current printer settings.
Selecting Printing Options Macintosh PostScript Driver Settings (Continued) Operating System Driver Drop-Down Title Printing Options Mac OS 9.
Printing on Both Sides of the Paper Printing on Both Sides of the Paper This section includes: ■ ■ ■ Automatic 2-Sided Printing Guidelines on page 3-20 Binding Edge Options on page 3-21 Selecting 2-Sided Printing on page 3-21 Note: For information about manual 2-sided printing, go to the infoSMART Knowledge Base at www.xerox.com/office/6300_6350infoSMART. Automatic 2-Sided Printing Guidelines Automatic 2-sided printing is available from all trays.
Printing on Both Sides of the Paper Binding Edge Options When you use the printer driver to select 2-sided printing, also select the binding edge, which determines how the pages turn. The actual outcome depends on the orientation (portrait or landscape) of images on the page, as displayed in the following illustrations.
Printing on Specialty Media Printing on Specialty Media This section includes: ■ ■ ■ ■ ■ Printing Transparencies on page 3-22 Printing Envelopes on page 3-27 Printing Labels on page 3-30 Printing Glossy Paper on page 3-34 Printing Custom Size Paper on page 3-39 Printing Transparencies Transparencies can be printed from all trays. They should be printed on one side only. For best results, use only recommended Xerox transparencies. See the Recommended Media List at www.xerox.com/office/6300_6350support.
Printing on Specialty Media Printing Transparencies from Tray 1 (MPT) 1. Open Tray 1 (MPT) by pulling out on the handle. 6300-006 2. Pull out the tray extension, and open the paper guides.
Printing on Specialty Media 3. Fan the transparencies to release sheets that are stuck together. 6300-050 4. Insert the transparencies into Tray 1 (MPT), and adjust the paper guides to fit the transparencies. Do not load more than 25 transparencies. MAX 6300-054 5. On the control panel, select the transparency type and size: a. Select Change setup, and then press the OK button. b. Select Transparency, and then press the OK button. c. Select the transparency size, and then press the OK button. 6.
Printing on Specialty Media Printing Transparencies from Trays 2–5 1. Pull the tray out of the printer. 6300-035 2. If necessary, open the paper guides: ■ Squeeze the green tab on the length guide, and then slide it back. The guide clicks into place. ■ Slide the green side guides outward. 6300-001 3. Fan the transparencies to release sheets that are stuck together.
Printing on Specialty Media 4. Insert the transparencies into the tray. Caution: Do not load transparencies above the fill line indicated on the paper tray. Overloading the tray may cause jams. In the following illustration, 2 indicates the maximum fill line for transparencies, labels, glossy paper, and thin card stock. MAX 1 2 MAX 6300-059 5. If necessary, press the guides inward to fit the transparencies. 6300-109 6. Insert the tray into the tray slot, and push the tray completely into the printer.
Printing on Specialty Media 7. On the control panel, select the transparency type: a. Select Change setup, and then press the OK button. b. Select Transparency, and then press the OK button. 8. In the printer driver, select either Transparency as the paper type or the appropriate tray as the paper source. Printing Envelopes Envelopes can be printed only from Tray 1 (MPT).
Printing on Specialty Media Printing Envelopes from Tray 1 (MPT) 1. Open Tray 1 (MPT) by pulling out on the handle. 6300-006 2. Pull out the tray extension, and open the paper guides.
Printing on Specialty Media 3. Insert the envelopes into Tray 1, and adjust the paper guides to fit the envelopes. ■ For #10 Commercial, C5, and B5 envelopes, place the envelopes in the tray flap-side up with the top of the envelopes toward the left of the printer. ■ Do not load more than 10 envelopes. 6300-010 ■ For Monarch, A7, DL, and C6 envelopes, place the envelopes in the tray flap-side up with the bottom of the envelope entering first. 6300-104 4.
Printing on Specialty Media Printing Labels Labels can be printed from all trays. See also: Supported Paper Sizes and Weights for Tray 1 (MPT) on page 3-6 Supported Paper Sizes and Weights for Trays 2–5 on page 3-7 Label Guidelines ■ ■ ■ ■ ■ ■ Do not use vinyl labels. Print only on one side of the sheet of labels. Do not use any sheet where labels are missing; it may damage the printer. Store unused labels flat in their original packaging.
Printing on Specialty Media 2. Pull out the tray extension, and open the paper guides. 6300-007 3. Fan the labels to release sheets that are stuck together. 4. Insert the labels into Tray 1 (MPT), and adjust the paper guides to fit the sheets. ■ Place the side to be printed facedown with the top of the sheets entering first. ■ Do not load more than 25 sheets.
Printing on Specialty Media 5. On the control panel, select the paper type and size: a. Select Change setup, and then press the OK button. b. Select Labels, and then press the OK button. c. Select the label sheet size, and then press the OK button. 6. In the printer driver, select either Labels as the paper type or Tray 1 (MPT) as the paper source. Printing Labels from Trays 2–5 1. Pull the tray out of the printer. 6300-035 2.
Printing on Specialty Media 3. Fan the label sheets to release sheets that are stuck together. 4. Insert the label sheets into the tray. Place the top of the page toward the front of the printer. Note: Do not load the paper above the fill line indicated on the tray. Overloading the tray may cause jams. In the following illustration, 2 indicates the maximum fill line for transparencies, labels, glossy paper, and thin card stock. MAX 1 2 MAX 6300-003 5.
Printing on Specialty Media 6. Insert the tray into the tray slot, and push the tray completely into the printer. 6300-036 7. On the control panel, select the paper type: a. Select Change setup, and then press the OK button. b. Select Labels, and then press the OK button. 8. In the printer driver, select either Labels as the paper type or the appropriate tray as the paper source. Printing Glossy Paper Glossy paper can be printed from any tray. It can be printed on both sides.
Printing on Specialty Media Printing Glossy Paper from Tray 1 (MPT) 1. Open Tray 1 (MPT) by pulling out on the handle. 6300-006 2. Pull out the tray extension, and open the paper guides. 6300-007 3. Fan the glossy paper to release sheets that are stuck together.
Printing on Specialty Media 4. Insert the glossy paper into Tray 1 (MPT), and adjust the paper guides to fit the paper. ■ Place the side to be printed facedown. ■ Do not load more than 25 sheets. MAX 6300-008 5. On the control panel, select the glossy paper type and size: a. Select Change setup, and then press the OK button. b. Select Glossy Paper, and then press the OK button. c. Select the paper size, and then press the OK button. 6.
Printing on Specialty Media 2. If necessary, open the paper guides: ■ Squeeze the green tab on the length guide, and then slide it back. The guide clicks into place. ■ Slide the green side guides outward. 6300-001 3. Fan the paper to release sheets that are stuck together.
Printing on Specialty Media 4. Insert the paper into the tray. Note: Do not load the paper above the fill line indicated on the tray. Overloading the tray may cause jams. In the following illustration, 2 indicates the maximum fill line for transparencies, labels, glossy paper, and thin card stock. MAX 1 2 MAX 6300-003 5. If necessary, press the paper guides inward to fit the paper. 6300-105 6. Insert the tray into the tray slot, and push the tray completely into the printer.
Printing on Specialty Media 7. On the control panel, select the glossy paper type: a. Select Change setup, and then press the OK button. b. Select Glossy Paper, and then press the OK button. 8. In the printer driver, select either Glossy Paper as the paper type or the appropriate tray as the paper source. Printing Custom Size Paper In addition to the wide variety of standard paper sizes that you can use for printing, you can also print on custom size paper within the following dimensions.
Printing on Specialty Media 2. Pull out the tray extension, and open the paper guides. 6300-007 3. Insert the paper into Tray 1 (MPT), and adjust the paper guides to fit the paper. ■ The paper can be loaded with either the long or short edge entering first, as shown in the illustrations. ■ The maximum width (X) is 212.5 mm (8.5 in.). ■ For single-sided printing, if you are using preprinted or prepunched paper, place the side to be printed facedown with the top of the paper entering the printer first.
Printing on Specialty Media 7. If you selected New Custom Size, select the custom width and height: a. For Custom Width, use the Up Arrow and Down Arrow buttons to select the distance between the Tray 1 (MPT) guides, and then press the OK button. b. For Custom Height, use the Up Arrow and Down Arrow buttons to select the height of the paper, and then press the OK button. Note: When you define a new custom size, it is stored in the printer so it can be used again.
Print Quality This chapter includes: ■ ■ Controlling the Quality of Your Prints on page 4-2 Solving Print-Quality Problems on page 4-5 Phaser® 6300/6350 Color Laser Printer 4-1
Controlling the Quality of Your Prints Controlling the Quality of Your Prints This section includes: ■ ■ Selecting a Print-Quality Mode on page 4-2 Adjusting Color on page 4-3 The print-quality mode and TekColor correction directly control the quality of your prints. The print-quality mode and paper type directly control the print speed. You can change these settings in the printer driver or on the control panel. Note: Driver settings override the control panel settings.
Controlling the Quality of Your Prints To select the print-quality mode in a supported driver: Operating System Steps Windows 98 SE or Windows Me 1. Select the Setup tab. Windows 2000, Windows XP, Windows Server 2003, or Windows NT 4.x 1. Select the Paper/Quality tab. Mac OS 9.x 1. In the Print dialog box, select General. 2. Select a print-quality mode. 2. Select a print-quality mode. 2. Select Print Quality from the drop-down list. 3. Select the desired mode for Quality. Mac OS X, version 10.
Controlling the Quality of Your Prints To select the color correction in a supported driver: Operating System Steps Windows 98 SE or Windows Me, Windows 2000, Windows XP, Windows Server 2003, or Windows NT 4.x 1. Select the TekColor tab. Mac OS 9.x 1. In the Print dialog box, select General. 2. Select the desired color correction. Some of the color corrections are grouped under Office Color or Press Match. 2. Select TekColor from the drop-down list. 3. Select the desired color correction for Color.
Solving Print-Quality Problems Solving Print-Quality Problems This section includes: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Lines, Smudges, or Streaks on page 4-5 Repeating Defects on page 4-6 Colors Align Incorrectly on page 4-7 Fusing Is Incomplete on page 4-7 All Colors Are Too Light or Too Dark on page 4-8 Poor Transparency Print Quality on page 4-9 Grays Not Neutral on page 4-9 Colors Vary Between Computers on page 4-10 Color Settings Not Applied on page 4-10 Colors Do Not Match on page 4-11 Printed Colors Do Not
Solving Print-Quality Problems ■ Run the Remove Print Smears procedure: a. Select Troubleshooting, and then press the OK button. b. Select Print Quality Problems, and then press the OK button. c. Select Remove Print Smears, and then press the OK button. Three cleaning pages run through the printer. d. Repeat the previous step until no toner appears on the pages. Repeating Defects Problem Marks or voids are regularly repeated on a page.
Solving Print-Quality Problems Colors Align Incorrectly Problem Printed items appear to be blurry, hazy, or have halos. P6250 (2400 x 600dpi) P6250 (2400 x 600dpi) Solutions ■ ■ Verify that the printer is on a solid, level, flat surface. On the control panel, print the Color Registration page: a. Select Troubleshooting, and then press the OK button. b. Select Print Quality Problems, and then press the OK button. c. Select Color Registration, and then press the OK button. d.
Solving Print-Quality Problems Solutions ■ ■ ■ Verify that the paper you are using is the correct type for the printer and is correctly loaded in the tray. For more information on supported paper types, print the Paper Tips page: a. On the control panel, select Information, and then press the OK button. b. Select Information Pages, and then press the OK button. c. Select Paper Tips Page, and then press the OK button.
Solving Print-Quality Problems Poor Transparency Print Quality Problem Print-quality defects are occurring on transparency film, such as: ■ ■ ■ Light and/or dark spots Smeared toner Light bands on print Solution Use only recommended Xerox transparencies. See the Recommended Media List at www.xerox.com/office/6300_6350support. Using non-recommended transparencies can cause print-quality problems or damage the printer’s fuser.
Solving Print-Quality Problems Colors Vary Between Computers Problem The colors printed from one computer do not match the colors printed from a different computer. Solution To prevent color differences in print jobs: 1. Confirm that the driver settings for Print-Quality and Color Correction are identical on both computers. 2. Adjust the settings as needed. For detailed instructions, see Selecting a Print-Quality Mode on page 4-2 and Adjusting Color on page 4-3.
Solving Print-Quality Problems Colors Do Not Match Problem The color produced by the printer is different from the color that it must match. Solution For help with color matching problems, go to www.xerox.com/office/6300_6350infoSMART. If the problem continues, follow these steps to ensure that the colors produced by the printer are accurate: 1. Confirm that the settings for Print Quality and Color Correction are identical in the printer driver and on the control panel. 2.
Solving Print-Quality Problems PANTONE Colors Do Not Match Problem Colors printed on the document do not match the Phaser 6300⁄6350 printer PANTONE color chart. Solution For information about PANTONE color matching, go to www.xerox.com/office/ 6300_6350infoSMART. Print Area Is Not Centered on the Paper Problem The printed area appears outside the margins on the page. Solution Use the Calibrate Margins page to adjust the print area on the paper.
Maintenance This chapter includes: ■ ■ ■ ■ ■ Cleaning the Printer on page 5-2 Ordering Supplies on page 5-5 Requesting a Maintenance Kit on page 5-7 Recycling Supplies on page 5-6 Moving and Repacking the Printer on page 5-8 See also: Maintenance video tutorials at www.xerox.com/office/6300_6350support Replacing supplies video tutorials at www.xerox.
Cleaning the Printer Cleaning the Printer This section includes: ■ ■ Cleaning the Outside of the Printer on page 5-2 Cleaning the Density Sensor on page 5-2 See also: User Safety on page A-1 Cleaning the Outside of the Printer To remove stains, clean the outside of the printer using a soft, damp, cloth moistened with a mild neutral detergent. Do not spray detergent directly onto the printer.
Cleaning the Printer 2. Remove the transfer roller. Squeeze together the orange tabs at both sides of the transfer roller, and gently lift it out of the printer. Caution: Avoid touching the surface of the roller. 6300-023 3. Use a dry towel or cotton swab to clean the density sensor. Caution: Do not use isopropyl alcohol or canned air on the sensor.
Cleaning the Printer 4. Reinstall the transfer roller. ■ Insert the rounded ends of the transfer roller into the curved black guides inside the printer. 6300-024 ■ Lock the transfer roller into the printer by pushing down on the orange tabs until you hear a click. 6300-025 5. Close Front Door A.
Ordering Supplies Ordering Supplies This section includes: ■ ■ ■ ■ Consumables on page 5-5 Routine Maintenance Items on page 5-5 When to Order Supplies on page 5-6 Recycling Supplies on page 5-6 Certain consumables and routine maintenance items need to be ordered occasionally. Each item includes installation instructions in the package. Consumables Toner cartridges (Cyan, Magenta, Yellow, and Black) Note: When ordering toner cartridges from your local reseller or www.xerox.
Ordering Supplies When to Order Supplies The control panel displays a warning when the supply nears its replacement time. Verify that you have replacements on hand. It is important to order these supplies when the messages first appear to avoid interruptions to your printing. The control panel displays an error message when the supply must be replaced. To view the current status of your printer supplies, print the Supplies Usage page: 1.
Requesting a Maintenance Kit Requesting a Maintenance Kit A long-life maintenance kit is required once your printer reaches 300,000 pages. The long-life maintenance kit contains: ■ ■ ■ Developers (Cyan, Magenta, Yellow, and Black) Feed Roller Kit Registration Roller When you receive a warning message, contact a Xerox support representative. For the Customer Support phone numbers, see the information sheet that shipped with your printer, or go to www.xerox.com/office/contacts.
Moving and Repacking the Printer Moving and Repacking the Printer This section includes: ■ ■ ■ Precautions for Moving the Printer on page 5-8 Moving the Printer Within the Office on page 5-8 Preparing the Printer for Shipment on page 5-8 See also: User Safety on page A-1 Precautions for Moving the Printer To view precautions and guidelines for safely moving your printer, see the User Safety appendix in this user guide.
Troubleshooting This chapter includes: ■ ■ Clearing Paper Jams on page 6-2 Getting Help on page 6-12 See also: Troubleshooting video tutorials at www.xerox.
Clearing Paper Jams Clearing Paper Jams This section includes: ■ ■ ■ ■ ■ ■ Preventing Jams on page 6-2 Misfeed at Tray 1 (MPT) on page 6-2 Misfeed at Trays 2-5 on page 6-4 Jam at the Fuser on page 6-7 Jam at the Duplex Unit on page 6-9 Jam at Registration Roller on page 6-10 See also: User Safety on page A-1 Preventing Jams To reduce the frequency of paper jams, follow the guidelines and instructions in the Printing Basics chapter of this guide.
Clearing Paper Jams 2. Push up the latch on the front of the printer to open Front Door A. 6300-066 3. Remove any jammed paper. 6300-016 4. Close Front Door A.
Clearing Paper Jams 5. Load the paper in Tray 1 (MPT). ■ Verify that the paper is clean and not stuck together. ■ Do not load the paper above the fill line. ■ Adjust the paper guides to fit the paper. MAX 6300-008 Misfeed at Trays 2-5 To clear the misfeed: 1. Pull the tray specified on the control panel completely out of the printer. 6300-113 2. Remove any crumpled paper from the tray.
Clearing Paper Jams 3. Verify that the paper is loaded correctly in the tray below the fill line. Adjust the paper guides to fit the paper. 6300-105 4. Remove any jammed paper from inside the printer tray slot. Verify that all scraps of paper are removed. 6300-015 5. Insert the tray into the tray slot, and push it completely into the printer.
Clearing Paper Jams 6. Push up the latch on the front of the printer to open Front Door A. 6300-066 7. Remove any jammed paper. 6300-016 8. Close Front Door A.
Clearing Paper Jams Jam at the Fuser To clear the jam: 1. Press the button on the right side of the printer to open Front Door B. 6300-039 2. Pull up the two green levers at both ends of the fuser. Warning: The fuser is hot. To prevent burns, do not touch the black part of the fuser.
Clearing Paper Jams 3. Remove the jammed paper. 6300-063 4. Completely push down the two green levers at both ends of the fuser. 6300-062 5. Close Front Door B.
Clearing Paper Jams Jam at the Duplex Unit To clear the jam: 1. Press the button on the right side of the printer to open Front Door B. 6300-039 2. Remove the jammed paper. 6300-019 3. Close Front Door B.
Clearing Paper Jams Jam at Registration Roller To clear the jam: 1. Pull Tray 2 completely out of the printer. 6300-113 2. Remove the jammed paper from inside the printer tray slot. Confirm that all scraps of paper are removed. 6300-014 3. Insert Tray 2 into the tray slot, and push the tray completely into the printer.
Clearing Paper Jams 4. Push up the latch on the front of the printer to open Front Door A. 6300-066 5. Remove any jammed paper. 6300-016 6. Close Front Door A.
Getting Help Getting Help This section includes: ■ ■ ■ ■ Control Panel Messages on page 6-12 PrintingScout Alerts on page 6-12 PhaserSMART Technical Support on page 6-13 Web Links on page 6-13 Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. See also: Xerox Support Centre on page 1-9 Control Panel Messages The control panel provides you with information and troubleshooting help.
Getting Help PhaserSMART Technical Support PhaserSMART Technical Support is an automated, internet-based support system that uses your default web browser to send diagnostic information from your printer to the Xerox website for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support.
User Safety Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your printer. Electrical Safety ■ ■ ■ ■ ■ Use the power cord supplied with your printer. Plug the power cord directly into a properly grounded electrical outlet. Make sure each end of the cord is securely connected. If you do not know if an outlet is grounded, ask an electrician to check the outlet.
If you notice unusual noises or odors: 1. Turn off the printer immediately. 2. Disconnect the power cord from the electrical outlet. 3. Call an authorized service representative to correct the problem. The power cord is attached to the printer as a plug-in device at the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer. Printer Location Place the printer in a dust-free area within a temperature range of 41° F to 90° F (5° C to 32° C) and a relative humidity range of 15 percent to 85 percent.
Printing Safety Guidelines ■ ■ Wait 10-15 seconds between turning the printer off and on. Keep hands, hair, neckties, etc., away from the exit and feed rollers. When the printer is printing: ■ ■ ■ Do not remove the paper source tray that you selected in either the printer driver or control panel. Do not open the doors. Do not move the printer. Printer Supplies ■ ■ Use the supplies specifically designed for your printer.
■ ■ Always use two people to lift the printer. Always lift the printer from the designated lift points. 35 kg 77 lb. 6300-070 ■ Do not place any food or liquids on the printer. Caution: Damage to the printer resulting from improper moving or failure to repackage the printer properly for shipment, is not covered by the warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada.
Symbols Marked on Product Use caution (or draws attention to a particular component). See the manual(s) for information. Hot surface on or in the printer. Use caution to avoid personal injury. Do not touch the imaging unit. Do not burn the item. It may take 30 minutes for the fuser to cool down. 00:30 Do not shake the imaging unit.
Index Symbols ? (Help) button, 1-6 Numerics 1100-Sheet High-Capacity Feeder location, 1-2 printer option, 1-5 128 MB, 256 MB, and 512 MB memory cards printer option, 1-5 2-sided printing, 3-20 binding options, 3-21 loading Tray 1 (MPT), 3-8 loading Trays 2-5, 3-11 selecting in driver, 3-21 550-Sheet Feeder location, 1-2 printer option, 1-5 A adjusting color, 4-1 automatic 2-sided printing, 3-20 B banner size paper printing, 3-39 basic printing, 3-2 binding edge options, 3-21 buttons, 1-6 C cable connect
Index Down Arrow button, 1-6 drivers description, 2-9 installing, 2-9 installing for Macintosh OS 9.
Index lifting the printer, A-4 lines, smudges, or streaks, 4-5 loading custom size paper in Tray 1 (MPT), 3-39 envelopes in Tray 1 (MPT), 3-28 glossy paper in Tray 1 (MPT), 3-35 glossy paper in Trays 2-5, 3-36 labels in Tray 1 (MPT), 3-30 labels in Trays 2-5, 3-32 paper, 3-8 paper in Tray 1 (MPT), 3-8 paper in Trays 2-5, 3-11 transparencies in Tray 1 (MPT), 3-23 transparencies in Trays 2-5, 3-25 M Macintosh installing printer drivers, 2-10, 2-11 PostScript driver settings, 3-18 printing options, 3-18 Macin
Index printer, 6-12 available configurations, 1-4 cleaning, 5-2 clearance, A-3 control panel, 1-6 drivers, 2-9 location, A-3 maintenance, 5-2 moving and repacking, 5-8 moving guidelines, A-4 moving within the office, 5-8 operational guidelines, A-3 options, 1-5 preparing for shipment, 5-8 registering, 6-13 setting IP addresses, 2-5 supplies, A-4 turning off, 5-8, A-4 upgrades, 1-5 printing 2-sided document, 3-20 banner size paper, 3-39 basic steps, 3-2 custom size paper, 3-39 envelopes, 3-27 glossy paper, 3
Index U Supplies Usage page, 5-6 Support Centre, 1-9 symbols, A-6 T TCP/IP addresses setting, 2-5 Technical Support, 1-8, 6-13 TekColor, 4-3, 4-8 toner cartridges, 1-3 top cover, 1-2, 1-3 transfer roller, 1-3, 5-5 transparencies guidelines, 3-22 loading in Tray 1 (MPT), 3-23 loading in Trays 2-5, 3-25 printing, 3-22 Tray 1 (MPT), 1-2 loading paper, 3-8 location, 1-2 paper and media types, 3-8 paper fill line, 3-8 paper jams, 6-2 supported paper, 3-6 trays supported paper, 3-5 tray combinations, 1-5 Trays