FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\title.fm D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 4 / 2 7 / 0 8 – F O R P R O O F O N LY Template Last Updated -3/20/2007 Dell™ Latitude™ E4300 Setup and Quick Reference Guide This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\bookTOC.fm Contents 1 About Your Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 8 . . . . . . . . . . . . . . . . . . . . . . 9 Battery Removal Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator 10 2 Setting Up Your Computer . Quick Setup . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . .
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\bookTOC.fm Error Messages . . . . . . . . . . . . . . . . . . . System Messages . . . . . . . . . . . . . . . . . . 31 36 Troubleshooting Software and Hardware Problems 37 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 38 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . 40 Power Problems . . . . . . . . . . . . . . . . . . 40 . . . . . . . . . . . . . . . . . 41 Memory Problems Lockups and Software Problems . . . . . . . . . .
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\bookTOC.fm Automated Order-Status Service . . . . . . . . . . 59 . . . . . . . . . . . . . . . 59 . . . . . . . . . . . . . . . . . . . 60 . . . . . 60 Before You Call . . . . . . . . . . . . . . . . . . . . . 60 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 63 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Problems With Your Order .
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About Your Computer Front View 1 2 3 4 22 5 21 20 6 7 8 9 10 11 19 12 18 17 13 16 14 15 1 camera and microphone (optional) 2 display latch 3 display 4 keyboard status lights D E L L C O N F I D E N T I A L – P R E L I M I N A R Y 4 / 2 7 / 0 8 - F O R P R O O F O N LY Template Last Updated - 2/7/2007 About Your Computer 7
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FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\about.fm 1 hard drive 2 ExpressCard slot 3 air vents 4 eSATA/USB connector 5 video connector 6 security cable slot 7 AC adapter connector 8 power light/battery light 9 docking alignment mark 10 battery 11 network connector (RJ-45) CAUTION: Do not block, push objects into, or allow dust to accumulate in the cooling vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\about.fm Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator wireless switch icon Dell Wi-Fi Catcher Network Locator icon Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 14.
Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fm 3 Connect USB devices, such as a mouse or keyboard. 4 Connect IEEE 1394 devices, such as a DVD player. 5 Open the computer display and press the power button to turn on the computer.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fm NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer. 6 Connect to the Internet. See "Connecting to the Internet" on page 14 for more information.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fm Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fm NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Microsoft Windows® XP 1 Save and close any open files, and exit any open programs. 2 Click Start→ Internet Explorer→ Connect to the Internet.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fm Microsoft Windows® XP Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fm 4 On the Which computer is this? screen, click Old Computer→ Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fm 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next. 7 Go to the old computer. To copy data from the old computer: 1 On the old computer, insert the wizard disk, and click Start→ Run. 2 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 3 On the Files and Settings Transfer Wizard welcome screen, click Next.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fm Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.
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FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fm Ports and Connectors (continued) Mini-Card support (internal expansion slots) one dedicated half Mini-Card slot for WLAN one dedicated full Mini-Card slot for WWAN (Mobile Broadband) one dedicated full Mini-Card slot for WPAN (Bluetooth® wireless technology or ultra wideband [UWB]) Network adapter RJ-45 network connector Smart card reader integrated smart-card reader USB, eSATA two USB-2.
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FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fm Display (continued) Horizontal 40/40° Vertical 15/30° Pixel pitch 0.2235 mm (0.008799 inch) Typical power consumption (panel with backlight) 4.3 W (maximum) Keyboard Number of keys 83 (U.S. and Canada); 84 (Europe); 87 (Japan) Layout QWERTY/AZERTY/Kanji Size full sized (19.05-mm key pitch) Touch Pad X/Y position resolution 240 cpi Size: Width 68-mm (2.677-inch) sensor-active area Height 37.63-mm (1.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fm Battery (continued) Charge time (approximate): Computer off Operating time approximately 1 hour to 80% capacity in Dell™ ExpressCharge™ mode NOTE: Battery operating time varies depending on operating conditions and can be significantly reduced under certain powerintensive conditions.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fm AC Adapter Type 65 W Input voltage 90–264 VAC Input current (maximum) 1.5 A Input frequency 47–63 Hz Rated output voltage 19.5 VDC Output current 4.34 A (maximum at 4-second pulse) 3.34 A (continuous) Height 27.8.–28.6 mm (1.10–1.12 inches) Width 57.9 mm (2.28 inches) Depth 137.2 mm (5.40 inches) Weight (with cables) 0.36 kg (0.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fm Environmental (continued) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random vibration spectrum that simulates user environment): Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating specification.
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Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 38). Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. failure. Possible system board failure.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm Code Description (repetitive short beeps) 5 Real-time clock failure. Possible battery failure or system board failure. Suggested Remedy 1 Replace the battery (see your Service Manual at support.dell.com). 2 If the problem persists, contact Dell. 6 Video BIOS Test Failure Contact Dell. 7 CPU-cache test failure Contact Dell.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. E R R O R R E A D I N G P C M C I A C A R D — The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38). H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating system, another program, or a utility.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Contacting Dell" on page 63). O P T I O N A L R O M B A D C H E C K S U M — The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 63). A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 63). T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 63).
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm C P U F A N F A I L U R E — Processor fan failure. Replace processor fan. See your Service Manual at support.dell.com. H A R D - D I S K D R I V E F A I L U R E — Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 63 for assistance. H A R D - D I S K D R I V E R E A D F A I L U R E — Possible hard drive failure during harddrive start test (see "Contacting Dell" on page 63 for assistance).
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the search field and press to start the search. 3 In the Fix a Problem section, click Hardware Troubleshooter.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm 2 Turn on (or restart) your computer. 3 When the DELL™ logo appears, press immediately. Select Diagnostics from the start menu and press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm Troubleshooting Tips Follow these tips when troubleshooting your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). • If a device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm I F T H E P O W E R L I G H T I S B L I N K I N G B L U E — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R — The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com).
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com). • Ensure that the memory you are using is supported by your computer.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fm The Dell Support Utility is customized for your computing environment. The icon in the taskbar functions differently when you click, doubleclick, or right-click the icon. Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your computing environment. • View the Dell Support Utility settings. • Access the help file for the Dell Support Utility. • View frequently asked questions.
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FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fm Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Microsoft® Windows Vista®: 1 Click the Windows Vista Start button™ , and right-click Computer. 2 Click Properties→ Device Manager. NOTE: The User Account Control window may appear.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fm Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Returning to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fm 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fm 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver→ OK→ Next.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fm NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. NOTE: Set your Dell™ computer to the Windows Classic view. Starting System Restore Windows Vista: 1 Click Start .
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fm 2 In the Start Search box, type System Restore and press . 3 Click Undo my last restoration and click Next. Windows XP: 1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore. 2 Click Undo my last restoration and click Next. Enabling System Restore NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fm Dell Factory Image Restore (Windows Vista Only) 1 Turn on the computer. When the Dell logo appears, press several times to access the Vista Advanced Boot Options Window. 2 Select Repair Your Computer. The System Recovery Options window appears. 3 Select a keyboard layout and click Next. 4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fm NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\findinfo.fm Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Contents Service Tag/Express Service Code • Use the Service Tag to identify your computer when you use support.dell.com or contact support. The Service Tag/Express Service Code is located on your computer.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\findinfo.fm Document/Media/Label Contents Safety, Regulatory, Warranty, and Support Documentation • Warranty information This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on www.dell.com at the following location: www.dell.com/regulatory_compliance.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fm Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fm NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fm • Dell Support e-mail addresses: mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) • Dell Marketing and Sales e-mail addresses: apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) • Anonymous file transfer protocol (FTP): ftp.dell.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fm Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 63.
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fm Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 62). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
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FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fm Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\bookIX.fm drivers and utilities, 48 software, 47 T Terms and Conditions, 56 transferring information to a new computer, 15 S S.M.A.R.
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