Dell™ OptiPlex™ 380 Service Manual—Desktop Working on Your Computer Specifications Removing and Replacing Parts System Board Layout System Setup Diagnostics Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Back to Contents Page System Setup Dell™ OptiPlex™ 380 Service Manual—Desktop Boot Menu Navigation Keystrokes Entering System Setup System Setup Menu Options Boot Menu Press when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. The options listed are: Internal HDD CD/DVD/CD-RW Drive Onboard NIC BIOS Setup Diagnostics This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the system.
Date/Time Displays the system date and time. Changes to the system date and time take effect immediately. Boot Sequence Specifies the order in which the computer attempts to find an operating system from the devices specified in this list.
l l l Auto (default) COM2 COM4 The Operating System may allocate resources even though the setting is disabled. Miscellaneous Devices Enables or disables the following onboard devices: l l l Front USB PCI slots Audio Video Primary Video This field determines which video controller will become the primary video controller when 2 controllers are available in the system. This selection matters only if there are 2 video controller present. l l Auto(default) - Use the add-in video controller.
CPU XD Support Enables or disables the execute disable mode of the processor. This option is enabled by default. Computrace(R) Enables or disables the optional Computrace® service designed for asset management. You can set this option to: l l l SATA-0 Password Deactivate (default) Disable Activate Displays the current status of the password set for the hard drive connected to the SATA-0 connector on the system board. You can also set a new password. This option is not set by default.
The default IP port is 06910. Client DHCP Specifies how the client obtains the IP address. l l Client IP Static IP DHCP (default) Specifies the static IP address of the client. The default IP address is 255.255.255.255 NOTE: To set Client IP you must set Client DHCP to Static IP Client SubnetMask Specifies the subnet mask for the client. The default setting is 255.255.255.
Back to Contents Page Coin-Cell Battery Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the Coin-Cell Battery 1. 2. Follow the procedures in Before Working Inside Your Computer. Pull the retention clip away from the coin-cell battery. 3.
Replacing the Coin-Cell Battery To replace the coin-cell battery, perform the above steps in reverse order.
Back to Contents Page Cover Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the Cover 1. 2. Follow the procedures in Before Working Inside Your Computer. Pull back the cover-release latch. 3.
Replacing the Cover To replace the cover, perform the above steps in reverse order.
Back to Contents Page Diagnostics Dell™ OptiPlex™ 380 Service Manual—Desktop Dell Diagnostics Power Button Light Codes Beep Codes Diagnostic Lights Dell Diagnostics When to Use the Dell Diagnostics It is recommended that you print these procedures before you begin. NOTE: The Dell Diagnostics software works only on Dell computers. NOTE: The Drivers and Utilities media is optional and may not ship with your computer.
2. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. 3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Function Results Displays the results of the test and any error conditions encountered.
3-3-2 Invalid NVRAM configuration 3-3-4 Video Memory Test failure 3-4-1 Screen initialization failure 3-4-2 Screen retrace failure 3-4-3 Search for video ROM failure 4-2-1 No timer tick 4-2-2 Shutdown failure 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode 4-3-1 Memory failure above address 0FFFFh 4-3-3 Timer-chip counter 2 failure 4-3-4 Time-of-day clock stopped 4-4-1 Serial or parallel port test failure 4-4-2 Failure to decompress code to shadowed memory 4-4
l l Back to Contents Page If the operating system is attempting to boot from a device (such as the floppy drive or optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer. If the problem persists, contact Dell.
Back to Contents Page Expansion Cards Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing Expansion Cards 1. 2. Follow the procedures in Before Working Inside Your Computer. Rotate the release tab on the card-retention latch upwards. 3.
Back to Contents Page Fan Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the Fan 1. 2. Follow the procedures in Before Working Inside Your Computer. Disconnect the fan power cable from the system board. 3.
4. Lift the fan and remove it from the computer. Replacing the Fan To replace the fan, perform the above steps in reverse order.
Back to Contents Page Hard Drive Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the Hard Drive 1. 2. 3. Follow the procedures in Before Working Inside Your Computer. Remove the optical drive from the computer. Disconnect the hard-drive data cable from the hard drive.
5. Press in on the blue securing tabs on each side of the hard drive, and then slide the hard drive towards the back of the computer. 6. Lift the hard drive and remove it from the computer.
Replacing the Hard Drive To replace the hard drive, perform the above steps in reverse order.
Back to Contents Page Heat Sink and Processor Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the Heat Sink and Processor 1. 2. Follow the procedures in Before Working Inside Your Computer. Loosen the captive screws on the sides of the heat sink. 3.
4. Lift the heat sink and remove it from the computer. 5. Slide the release lever from under the center-cover latch and rotate the release lever upward.
6. Lift the processor cover. 7. Remove the processor from the computer.
CAUTION: When replacing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. Replacing the Heat Sink and Processor To replace the heat sink and processor, perform the above steps in reverse order.
Back to Contents Page I/O Panel Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the I/O Panel 1. 2. Follow the procedures in Before Working Inside Your Computer. Disconnect the I/O-panel cable. 3. Remove the screw that secures the I/O panel.
4. Rotate the I/O panel away from the edge of the computer and remove it from the computer. Replacing the I/O Panel To replace the I/O panel, perform the above steps in reverse order.
Back to Contents Page Memory Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the Memory Module(s) 1. 2. Follow the procedures in Before Working Inside Your Computer. Press down on the memory retention clips to release the memory module. 3.
Replacing the Memory Module(s) To replace the memory module(s), perform the above steps in reverse order.
Back to Contents Page Optical Drive Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the Optical Drive 1. 2. Follow the procedures in Before Working Inside Your Computer. Disconnect the optical-drive data cable. 3. Disconnect the optical-drive power cable.
4. Lift the drive-release latch and slide the drive towards the back of the computer. 5. Lift the optical drive up and away from the computer.
Replacing the Optical Drive To replace the optical drive, perform the steps above in reverse order.
Back to Contents Page Removing and Replacing Parts Dell™ OptiPlex™ 380 Service Manual—Desktop Cover Optical Drive Hard Drive Secondary Hard Drive (Optional) Riser Assembly Expansion Cards Standard Back Plate Memory Heat Sink and Processor Power Supply Coin-Cell Battery Fan I/O Panel System Board Back to Contents Page
Back to Contents Page Power Supply Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the Power Supply 1. 2. 3. 4. 5. Follow the procedures in Before Working Inside Your Computer. Remove the optical drive. Remove the secondary hard drive (if present).
7. Release the processor power connector cable from their routing guides under the system board. 8. Remove the screws that secure the power supply to the back of the chassis.
9. 10. Press the power-supply release latch at the bottom of the chassis and then slide the power supply towards the front of the computer. Lift the power supply up and away from the computer.
Replacing the Power Supply To replace the power supply, perform the above steps in reverse order.
Back to Contents Page Riser Assembly Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the Riser Assembly 1. 2. Follow the procedures in Before Working Inside Your Computer. Disconnect the PS/2 serial-port cable from the system board. 3.
4. Pull up on the riser-assembly, and lift the riser assembly up and away from the computer. 5. Rotate the card retention latch upwards.
6. Pull the card release latch on the riser board away from the card and ease the card out of its connector. Replacing the Riser Assembly To replace the riser assembly, perform the above steps in reverse order.
Back to Contents Page Secondary Hard Drive (Optional) Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the Secondary Hard Drive (Optional) 1. 2. 3. Follow the procedures in Before Working Inside Your Computer. Remove the optical drive from the computer.
5. Pull up on the release latch, and then slide the hard drive towards the back of the computer. 6. Lift the hard drive and remove it from the computer.
Replacing the Secondary Hard Drive (Optional) To replace the secondary hard drive, perform the above steps in reverse order.
Back to Contents Page Specifications Dell™ OptiPlex™ 380 Service Manual—Desktop System Information Processor Memory Video Audio Network Expansion Bus Cards Drives External Connectors System Board Connectors Power Physical Environmental NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start® Help and Support and select the option to view information about your computer.
Express x1): Mini-tower one Desktop one (with combo riser installed) Small form factor none one Drives Externally accessible: 5.25-inch drive bays Mini-tower — two Desktop — one Small form factor — one (slim line) Internally accessible: 3.
Physical Height Width Depth Weight Mini-Tower 40.8 cm (16.1 inches) 18.7 cm (7.4 inches) 43.3 cm (17.0 inches) 12.0 kg (26.5 lb) Desktop 11.4 cm (4.5 inches) 39.9 cm (15.7 inches) 35.3 cm (13.9 inches) 9.0 kg (19.8 lb) Small Form Factor 9.3 cm (3.7 inches) 31.4 cm (12.4 inches) 34.0 cm (13.4 inches) 7.0 kg (15.
Back to Contents Page Standard Back Plate Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the Standard Back Plate 1. 2. 3. Follow the procedures in Before Working Inside Your Computer. Remove the riser assembly.
Back to Contents Page System Board Layout Dell™ OptiPlex™ 380 Service Manual—Desktop 1 speaker connector (INT_SPKR) 2 processor connector (CPU) 3 processor power connector (12V POWER) 4 memory module connectors (DIMM_1 and DIMM_2) 5 SATA drive connectors (SATA0 and SATA1) 6 front-panel connector (FRONTPANEL) 7 power connector (POWER) 8 SATA drive connector (SATA2) 9 intruder connector (INTRUDER) 10 reset jumper (RTCRST) 11 password jumper (PSWD) 12 internal speaker (SPKR) 13 coin-
Back to Contents Page System Board Dell™ OptiPlex™ 380 Service Manual—Desktop WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Removing the System Board 1. 2. 3. 4. 5. 6. Follow the procedures in Before Working Inside Your Computer. Remove the riser assembly. Remove the heat sink and processor.
8. Disconnect the IO-panel cable from the system board. 9. Disconnect the optical-drive data cable from the system board.
10. Disconnect the hard-drive data cable from the system board. 11. Disconnect the processor power cable from the system board. 12. Remove the screws that secure the system board to the computer chassis.
13. Remove the heat-sink assembly bracket from the computer. 14. To remove the system board, slide the system board towards the back of the computer and lift the system board up and away from the computer.
Replacing the System Board To replace the system board, perform the above the steps in reverse order.
Back to Contents Page Working on Your Computer Dell™ OptiPlex™ 380 Service Manual—Desktop Before Working Inside Your Computer Recommended Tools Turning Off Your Computer After Working Inside Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety.
Click Start® Turn Off Computer® Turn Off. The computer turns off after the operating system shutdown process is complete. 2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.