book.book Page 1 Thursday, October 16, 2008 12:19 PM Dell™ Latitude™ E4300 Setup and Quick Reference Guide This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Model PP13S w w w. d e l l . c o m | s u p p o r t . d e l l .
book.book Page 2 Thursday, October 16, 2008 12:19 PM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
book.book Page 3 Thursday, October 16, 2008 12:19 PM Contents 1 About Your Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 9 Battery Removal . . . . . . . . . . . . . . . . . . . . . Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator . . . . . . . . . . . . . . . . 2 . . . . . 11 . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . .
book.book Page 4 Thursday, October 16, 2008 12:19 PM 4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Power Lights . . . . . . . . . . . . . . . . . . . . 29 Beep Codes . . . . . . . . . . . . . . . . . . . . . 29 Tools Error Messages . . . . . . . . . . . . . . . . . . . System Messages . . . . . . . . . . . . . . . . . . Troubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . Dell Diagnostics . . . .
book.book Page 5 Thursday, October 16, 2008 12:19 PM 6 Finding Information . . . . . . . . . . . . . . . . . 55 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 59 . . . . . . . . . . . . . . . . . . 59 . . . . . 60 . . . . . . . . . . . . . . . . . . . 60 Obtaining Assistance Technical Support and Customer Service DellConnect™. Online Services . . . . . . . . . . . . . . . . . . . AutoTech Service . . . . . . . . . . . . . . . . . . Automated Order-Status Service . 61 . .
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book.book Page 9 Thursday, October 16, 2008 12:19 PM Back View 10 1 2 3 9 4 8 7 5 6 1 hard drive 2 smart card slot 3 air vents 4 eSATA/USB connector 5 video connector 6 security cable slot 7 AC adapter connector 8 power light/battery light 9 battery 10 network connector (RJ-45) CAUTION: Do not block, push objects into, or allow dust to accumulate in the cooling vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running.
book.book Page 10 Thursday, October 16, 2008 12:19 PM Battery Removal CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. CAUTION: Before removing or replacing the battery, turn off the computer.
book.book Page 11 Thursday, October 16, 2008 12:19 PM Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator wireless switch icon Dell Wi-Fi Catcher Network Locator icon Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 16.
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book.book Page 13 Thursday, October 16, 2008 12:19 PM Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries.
book.book Page 14 Thursday, October 16, 2008 12:19 PM 2 Connect the network cable. 3 Connect USB devices, such as a mouse or keyboard. 4 Connect IEEE 1394 devices, such as a DVD player. 5 Open the computer display and press the power button to turn on the computer.
book.book Page 15 Thursday, October 16, 2008 12:19 PM NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer. 6 Connect to the Internet. See "Connecting to the Internet" on page 16 for more information.
book.book Page 16 Thursday, October 16, 2008 12:19 PM Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection.
book.book Page 17 Thursday, October 16, 2008 12:19 PM NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Microsoft Windows® XP 1 Save and close any open files, and exit any open programs. 2 Click Start→ Internet Explorer→ Connect to the Internet.
book.book Page 18 Thursday, October 16, 2008 12:19 PM Microsoft Windows® XP Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.
book.book Page 19 Thursday, October 16, 2008 12:19 PM 4 On the Which computer is this? screen, click Old Computer→ Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish.
book.book Page 20 Thursday, October 16, 2008 12:19 PM 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next. 7 Go to the old computer. To copy data from the old computer: 1 On the old computer, insert the wizard disk, and click Start→ Run. 2 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 3 On the Files and Settings Transfer Wizard welcome screen, click Next.
book.book Page 21 Thursday, October 16, 2008 12:19 PM Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.
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book.book Page 23 Thursday, October 16, 2008 12:19 PM Memory (continued) Minimum memory 1 GB Maximum memory 8 GB (requires 64-bit Windows Vista) NOTE: In order to take advantage of the dual-channel bandwidth capability, both memory sockets must be populated and must match in size. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files.
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book.book Page 25 Thursday, October 16, 2008 12:19 PM Display Type (active-matrix TFT) WXGA Dimensions: Height 178.8 mm (7.039 inches) Width 289.7 mm (11.41 inches) Diagonal 337.8 mm (13.3 inches) Maximum resolution 1280 x 800 at 262 K colors Refresh rate 60 Hz Operating angle 0° (closed) to 160° (except when docked) Viewing angles: Horizontal 40/40° Vertical 15/30° Pixel pitch 0.2235 mm (0.008799 inch) Typical power consumption (panel with backlight) 4.
book.book Page 26 Thursday, October 16, 2008 12:19 PM Battery Types 3-cell (2.6Ahr) 28Whr/11.1VDC 3-cell (2.8Ahr) 30Whr/11.1VDC 6-cell (2.6Ahr) 56Whr/11.1VDC 6-cell (2.8Ahr) 60Whr/11.1VDC 6-cell (2.15Ahr) 48Whr/11.1VDC battery slice Depth 28.8 mm (1.13 inches) (3 cell) 51.1 mm (2.01 inches) (6 cell) 200.3 mm (7.89 inches) (battery slice) Height 21.85 mm (0.86 inch) (3 cell and 6 cell) 9 mm (0.35 inch) to approximately 10.5 mm (approximately 0.41 inch) (battery slice) Width 207.6 mm (8.
book.book Page 27 Thursday, October 16, 2008 12:19 PM Battery (continued) Temperature range: Operating 0° to 40°C (32° to 104°F) Storage –10° to 65°C (14° to 149°F) Coin-cell battery CR-2032 AC Adapter Input voltage 100–240 VAC Input current (maximum) 1.5 A Input frequency 50–60 Hz Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) PA-12 65 W Travel AC adapter: Output voltage 19.5 V DC Output current 3.34 A Height 15 mm (0.
book.book Page 28 Thursday, October 16, 2008 12:19 PM Physical Height 25.4–29.5 mm (0.9843–1.142 inches) Width 310 mm (12.2 inches) Depth 217 mm (8.543 inches) Weight 1.5 kg (3.3 lb) (with 3-cell battery, airbay, and an SSD drive) 1.6 kg (3.
book.book Page 29 Thursday, October 16, 2008 12:19 PM Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.
book.book Page 30 Thursday, October 16, 2008 12:19 PM If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 38). Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. failure. Possible system board failure.
book.book Page 31 Thursday, October 16, 2008 12:19 PM Code Description (repetitive short beeps) 5 Real-time clock failure. Possible battery failure or system board failure. Suggested Remedy 1 Replace the battery (see your Service Manual at support.dell.com). 2 If the problem persists, contact Dell. 6 Video BIOS Test Failure Contact Dell. 7 CPU-cache test failure Contact Dell.
book.book Page 32 Thursday, October 16, 2008 12:19 PM D I S K C : F A I L E D I N I T I A L I Z A T I O N — The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38). D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information.
book.book Page 33 Thursday, October 16, 2008 12:19 PM H A R D - D I S K D R I V E F A I L U R E — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).
book.book Page 34 Thursday, October 16, 2008 12:19 PM MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating system, another program, or a utility.
book.book Page 35 Thursday, October 16, 2008 12:19 PM O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Contacting Dell" on page 65). O P T I O N A L R O M B A D C H E C K S U M — The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 65). A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file.
book.book Page 36 Thursday, October 16, 2008 12:19 PM setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 65). T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 65).
book.book Page 37 Thursday, October 16, 2008 12:19 PM C P U F A N F A I L U R E — Processor fan failure. Replace processor fan. See your Service Manual at support.dell.com. H A R D - D I S K D R I V E F A I L U R E — Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 65 for assistance. H A R D - D I S K D R I V E R E A D F A I L U R E — Possible hard drive failure during harddrive start test (see "Contacting Dell" on page 65 for assistance).
book.book Page 38 Thursday, October 16, 2008 12:19 PM 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the search field and press to start the search. 3 In the Fix a Problem section, click Hardware Troubleshooter.
book.book Page 39 Thursday, October 16, 2008 12:19 PM Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 65. 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2 Turn on (or restart) your computer. 3 When the DELL™ logo appears, press immediately. Select Diagnostics from the start menu and press .
book.book Page 40 Thursday, October 16, 2008 12:19 PM 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen. Troubleshooting Tips Follow these tips when troubleshooting your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com).
book.book Page 41 Thursday, October 16, 2008 12:19 PM • Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual at support.dell.com). IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING — • Ensure that the display is connected and powered on. • If the display is connected and powered on, see "Beep Codes" on page 29. I F T H E P O W E R L I G H T I S B L I N K I N G B L U E — The computer is in standby mode.
book.book Page 42 Thursday, October 16, 2008 12:19 PM IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see your Service Manual at support.dell.com). • Reseat the memory modules (see your Service Manual at support.dell.
book.book Page 43 Thursday, October 16, 2008 12:19 PM TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. A program stops responding END THE PROGRAM — 1 Press simultaneously to access the Task Manager, and click the Applications tab.
book.book Page 44 Thursday, October 16, 2008 12:19 PM A solid blue screen appears TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.
book.book Page 45 Thursday, October 16, 2008 12:19 PM Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment. Accessing the Dell Support Utility Access the Dell Support Utility from the Start menu.
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book.book Page 47 Thursday, October 16, 2008 12:19 PM Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Microsoft® Windows Vista®: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. NOTE: The User Account Control window may appear.
book.book Page 48 Thursday, October 16, 2008 12:19 PM Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Returning to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager.
book.book Page 49 Thursday, October 16, 2008 12:19 PM 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.
book.book Page 50 Thursday, October 16, 2008 12:19 PM 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver→ OK→ Next.
book.book Page 51 Thursday, October 16, 2008 12:19 PM NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. NOTE: Set your Dell™ computer to the Windows Classic view. Starting System Restore Windows Vista: 1 Click Start .
book.book Page 52 Thursday, October 16, 2008 12:19 PM Windows Vista: 1 Click Start . 2 In the Start Search box, type System Restore and press . 3 Click Undo my last restoration and click Next. Windows XP: 1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore. 2 Click Undo my last restoration and click Next. Enabling System Restore NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP.
book.book Page 53 Thursday, October 16, 2008 12:19 PM Dell Factory Image Restore (Windows Vista Only) 1 Turn on the computer. When the Dell logo appears, press several times to access the Vista Advanced Boot Options Window. 2 Select Repair Your Computer. The System Recovery Options window appears. 3 Select a keyboard layout and click Next. 4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK.
book.book Page 54 Thursday, October 16, 2008 12:19 PM NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer.
book.book Page 55 Thursday, October 16, 2008 12:19 PM Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Contents Service Tag/Express Service Code • Use the Service Tag to identify your computer when you use support.dell.com or contact support. The Service Tag/Express Service Code is located on your computer.
book.book Page 56 Thursday, October 16, 2008 12:19 PM Document/Media/Label Contents Safety, Regulatory, Warranty, and Support Documentation • Warranty information This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on www.dell.com at the following location: www.dell.com/regulatory_compliance.
book.book Page 57 Thursday, October 16, 2008 12:19 PM Document/Media/Label ® ® Microsoft Windows License Label Your Microsoft Windows License is located on your computer. Contents • Provides your operating system product key.
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book.book Page 59 Thursday, October 16, 2008 12:19 PM Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.
book.book Page 60 Thursday, October 16, 2008 12:19 PM NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
book.book Page 61 Thursday, October 16, 2008 12:19 PM • Dell Support e-mail addresses: mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) • Dell Marketing and Sales e-mail addresses: apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) • Anonymous file transfer protocol (FTP): ftp.dell.
book.book Page 62 Thursday, October 16, 2008 12:19 PM Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 65.
book.book Page 63 Thursday, October 16, 2008 12:19 PM Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 64).
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book.book Page 65 Thursday, October 16, 2008 12:19 PM Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 69 Thursday, October 16, 2008 12:19 PM P phone numbers, 65 power power light conditions, 40 troubleshooting, 40 problems restore to previous state, 50 R specifications, 21 smart card, 22 support, 59 contacting Dell, 65 DellConnect, 60 online services, 60 regional, 60 technical support and customer service, 60 support information, 56 regulatory information, 56 System Restore, 50 enabling, 52 reinstalling drivers and utilities, 48 software, 47 T Terms and Conditions, 56 S S.M.A.R.
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