Dell OptiPlex 3020–Small Form Factor Owner's Manual Regulatory Model: D08S Regulatory Type: D08S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved.
Contents 1 Working on Your Computer.................................................................................5 Before Working Inside Your Computer.............................................................................................5 Turning Off Your Computer..............................................................................................................6 After Working Inside Your Computer.............................................................................................
Removing the Processor.................................................................................................................29 Installing the Processor.................................................................................................................. 30 Removing the Intrusion Switch...................................................................................................... 30 Installing the Intrusion Switch..................................................................
Working on Your Computer 1 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
3. Disconnect all network cables from the computer. 4. Disconnect your computer and all attached devices from their electrical outlets. 5. Press and hold the power button while the computer is unplugged to ground the system board. 6. Remove the cover. CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 2. Connect any telephone or network cables to your computer. 3. Connect your computer and all attached devices to their electrical outlets. 4. Turn on your computer. 5. If required, verify that the computer works correctly by running the Dell Diagnostics.
Removing and Installing Components 2 This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe System Overview The figure below displays the inside view of the Small Form Factor after the base cover has been removed.
5. intrusion switch 6. heatsink cover 7. heatsink 8. drive cage 1. front I/O 2. system fan 3. system board 4. memory module 5. coin cell 6. speaker Removing the Cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the thumbscrews that secure the cover to the computer. Slide the cover from the computer.
3. Lift the cover upward to a 45–degree angle and remove it from the computer. Installing the Cover 1. Place the cover on the computer. 2. Slide the computer cover towards the front of the chassis until it is fully engaged. 3. Tighten the thumbscrew in clockwise direction to secure the computer cover. 4. Follow the procedures in After Working Inside Your Computer.
Removing the Front Bezel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Pry the front bezel retention clips away from the chassis. 4. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis. Then, lift the chassis and remove the front bezel from the computer. Installing the Front Bezel 1. Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front. 2.
4. Perform the following steps as shown in the illustration: a) Pull the release lever away from the expansion card until you release the securing tab from the dent in the card. [1]. b) Ease the card up and out of its connector and remove it from the computer. [2].
Installing The Expansion Card 1. Insert the expansion card into the connector on the system board and press down to secure it in place. 2. Install the cover 3. Follow the procedures in After Working Inside Your Computer. Removing the Optical Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Disconnect the data and power cables from the back of the optical drive. 4. Lift the tab and slide the optical drive out to remove it from the computer.
5. Flex the optical-drive bracket and then lift the optical drive from the bracket 6. Repeat steps 3 to 5 to remove the second optical drive (if available). Installing the Optical Drive 1. Insert the optical drive into the bracket. 2. Slide the optical drive to insert it into the drive cage. 3. Connect the data and power cables to the optical drive. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer. Removing the Drive Cage 1.
4. Slide the blue drive-cage handle toward unlock position and lift the hard drive cage from the computer. Installing the Drive Cage 1. Place the drive cage on the edge of the computer to allow access to the cable connectors on the hard drive. 2. Connect the data and power cables to the back of the hard drive. 3. Flip over the drive cage and insert it into the chassis. The drive cage tabs are secured by the slots in the chassis. 4. Slide the drive-cage handle toward the locked position. 5.
6. Follow the procedures in After Working Inside Your Computer. Removing the Hard Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) cover b) optical drive c) drive cage 3. Perform the following steps as shown in the illustration: and a) Press the retention clips inwards [1]. b) Slide the hard-drive bracket out from the drive cage. [2]. 4. Flex the hard-drive bracket and remove the hard drive from the bracket. 5.
Installing the Hard Drive 1. Tighten the screws to secure the mini hard drive (if available) to the hard-drive bracket. 2. Flex the hard-drive bracket and then insert the hard drive into the bracket. 3. Slide the hard-drive bracket into the drive cage. 4. Install the: a) drive cage b) optical drive c) cover 5. Follow the procedures in After Working Inside Your Computer. Removing the Speaker 1. Follow the procedures in Before Working Inside Your Computer. 2.
Installing the Speaker 1. Place the speaker at the appropriate location on the chassis. 2. Press the speaker-securing tab and slide the speaker towards the left of the computer to secure it. 3. Guide the speaker cable through the securing tab and connect the speaker cable to the system board. 4. Install the: a) drive cage b) optical drive c) cover 5. Follow the procedures in After Working Inside Your Computer.
Removing the Memory 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Press down on the memory retaining tabs on each side of the memory modules, and lift the memory modules out of the connectors on the system board. Installing the Memory 1. Align the notch on the memory-card with the tab in the system-board connector. 2. Press down on the memory module until the release tabs spring back to secure them in place. 3. Install the cover. 4.
Installing the System Fan 1. Place the system-fan in the chassis. 2. Pass the grommets through the chassis and slide outward along the groove to secure it in place. 3. Connect the system-fan cable to the system board. 4. Install: a) b) c) d) 5. front bezel drive cage optical drive cover Follow the procedures in After Working Inside Your Computer. Removing the Power Switch 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) b) c) d) 3.
4. Perform the following steps as shown in the illustration: a) Press the clips on both side of the power switch [1]. b) Release it from the chassis [2]. c) Remove the power switch along with its cable from the computer Installing the Power Switch 1. Slide the power switch in through the front of the computer. 2. Connect the power-switch cable to the system board. 3.
c) front bezel d) cover 4. Follow the procedures in After Working Inside Your Computer. Removing the I/O Panel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) b) c) d) 3. cover optical drive drive cage front bezel Perform the following steps as shown in the illustration: a) Disconnect the I/O cable the computer [1]. b) Disconnect the audio cable the computer [2]. c) Disconnect the HDD LED cable the computer [3]. 4.
Installing the I/O Panel 1. Insert the I/O panel into the slot on the chassis front. 2. Slide the I/O panel to secure it to the chassis. 3. Tighten the screw to secure the I/O panel to the chassis. 4. Connect the I/O panel, audio cable, and fan shelter clip to the system board. 5. Install the: a) b) c) d) 6. drive cage optical drive front bezel cover Follow the procedures in After Working Inside Your Computer. Removing the Power Supply 1.
4. Release the blue latch from the system. 5.
6. Perform the following steps as shown in the illustration: a) Press the latch downwards to release the power supply unit [1]. b) Slide the power supply unit from the computer [2]. 7. 26 Lift the power supply out of the computer.
Installing the Power Supply 1. Place the power supply in the chassis and slide towards the back of the computer to secure it. 2. Tighten the screws securing the power supply to the back of the computer. 3. Connect the 4-pin and 8–pin power cables to the system board. 4. Thread the power cables into the chassis clips. 5. Install: a) b) c) d) 6. drive cage optical drive front bezel cover Follow the procedures in After Working Inside Your Computer. Removing the Coin-Cell Battery 1.
Installing the Coin-Cell Battery 1. Place the coin-cell battery into its slot on the system board. 2. Press the coin-cell battery downward until the release latch springs back into place and secures it. 3. Install the: a) drive cage b) front bezel c) cover 4. Follow the procedures in After Working Inside Your Computer. Removing the Heatsink Assembly 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover 3.
Installing the Heatsink Assembly 1. Place the heat-sink assembly into the chassis. 2. Tighten the captive screws to secure the heat-sink assembly to the system board. 3. Connect the fan cable to the system board. 4. Place the fan shroud on the fan and push to click in place. 5. Install the cover 6. Follow the procedures in After Working Inside Your Computer. Removing the Processor 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3.
Installing the Processor 1. Insert the processor into the processor socket. Ensure the processor is properly seated. 2. Gently lower the processor cover. 3. Press the release lever down and then move it inward to secure it with the retention hook. 4. Install the heat-sink assembly. 5. Install the cover. 6. Follow the procedures in After Working Inside Your Computer. Removing the Intrusion Switch 1. Follow the procedures in Before Working Inside Your Computer. 2.
System Board Components The following image displays the system board layout. 1. PCI Express x16 connector 12. system power connector 2. PCI Express x1 connector 13. system fan connector 3. intrusion-switch connector 14. RTC reset jumper 4. PS/2, serial connector 15. ODD SATA connector 5. power connector 16. HDD SATA connector 6. processor socket 17. power connector 7. CPU fan connector 18. front i/o connector 8. memory module connectors 19. internal speaker connector 9.
Removing the System Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) b) c) d) e) f) g) h) cover front bezel optical drive drive cage memory heat sink assembly expansion card(s) power supply 3. Disconnect all the cables connected to the system board, and move the cables away from the chassis. 4.
5. Lift the cover upward to a 45–degree angle and remove it from the computer. 6. Remove the system board from the chassis.
Installing the System Board 1. Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis. 2. Tighten the screws securing the system board to the chassis. 3. Connect the cables to the system board. 4. Install the: a) b) c) d) e) f) g) h) 5. 34 power supply expansion card(s) heat sink assembly memory drive cage optical drive front bezel cover Follow the procedures in After Working Inside Your Computer.
System Setup 3 System Setup enables you to manage your computer hardware and specify BIOS‐level options.
Table 1. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen.
Option Description – UEFI Advanced Boot Options Allows you to Enable Legacy Option ROMs • Date/Time Enabled (Default) Allows you to set the date and time. The changes to the system date and time takes effect immediately. Table 3. System Configuration Option Description Integrated NIC Allows you to configure the integrated network controller.
Option Description part of the SMART (Self Monitoring Analysis and Reporting Technology) specification. • USB Configuration Enable SMART Reporting - This option is disabled by default. Allows you to enable or disable the internal USB configuration. The options are: • • • • • Audio Enable Boot Support Enable Front USB Ports Enable USB 3.0 Ports Enable Rear Dual USB 2.0 Ports Enable Dual USB 2.0 Ports (Under LAN ports) Allows you enable or disable the audio feature.
Option Description • • Enter the new password Confirm the new password Strong Password Enable strong password - This option is disabled by default. Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and system passwords. • • • • Password Bypass Admin Password Min Admin Password Max System Password Min System Password Max Allows you to bypass the System Password and the internal HDD password prompts during a system restart.
Option Description • Enable CPU XD Support - This option is enabled by default. Admin Setup Lockout Allows you to enable or disable the option to enter setup when an admin password is set. • HDD Protection Support Enable Admin Setup Lockout - This option is not set by default. Allows you to enable or disable the HDD Protection feature • HDD Protection SupportDisable - This option is disabled by default. Table 6.
Table 7. Performance Option Description Multi Core Support Specifies whether the process will have one or all cores enabled. The performance of some applications will improve with the additional cores. • • • All - Enabled by default 1 2 Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature. Default Setting: Enable Intel SpeedStep C States Control Allows you to enable or disable the additional processor sleep states.
Option Description • • Fan Speed Control Enabled in S5 only Enabled in S4 and S5 Enabled Controls the speed of the system fan. This option is disabled by default. NOTE: When enabled, the fan runs at full speed. USB Wake Support This option allows you to enable USB devices to wake the computer from standby. • Wake on LAN Enable USB Wake Support - This option is enabled by default. This option allows the computer to power up from the off state when triggered by a special LAN signal.
Table 11. Maintenance Option Description Service Tag Displays the service tag of your computer. Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default. SERR Messages Controls the SERR message mechanism. This option is not set by default. Some graphics cards require that the SERR message mechanism be disabled. Table 12. Cloud Desktop Option Description Server Lookup Method Specifies how the ImageServer looks up the server address.
Option Description NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP. Advanced Specifies for Advanced debugging • Verbose Mode (Disabled) NOTE: This Option is only relevant when the integrated NIC control in the System Configuration group is set to enable with Cloud Desktop. Table 13.
Clearing Forgotten Password The system's software security features include a system password and a setup password. The password jumper disables any password(s) currently in use. There are 3–pins for the password reset jumper. 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Identify the password reset jumper on the system board, see the System Board Components. 4. Remove the 2-pin jumper plug from pins 2 and 3 and fix it on pins 1 and 2 5. Install the cover.
Password Type Description Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: Your computer is shipped with the system and setup password feature disabled.
The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, alter or delete the existing system password and press or . 4. Select Setup Password, alter or delete the existing setup password and press or . NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the System and/or Setup password, confirm the deletion when promoted. 5.
Diagnostics 4 If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Troubleshooting Your Computer 5 You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process. Once the operating system starts to load, it is no longer visible.
Amber LED State Description 3,6 possible system board resource and/or hardware failure 3,7 some other failure with messages on screen Beep Code The computer can emit a series of beeps during start-up if the display does not show errors or problems. These series of beeps, called beep codes, identify various problems. The delay between each beep is 300 ms, the delay between each set of beeps is 3 sec, and the beep sound lasts 300 ms.
Error Message Description Bad command or file name Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. Bad errorThe floppy or hard drive controller detected an uncorrectable read error. correction code (ECC) on disk read Controller has failed The hard drive or the associated controller is defective. Data error The floppy or hard drive cannot read the data.
Error Message Description please populate DIMM1 Keyboard failure A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty. Memory address line failure at address, read value expecting value A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory allocation The software you are attempting to run is conflicting with the operating system, error another program, or a utility.
Error Message Description Non-system disk or disk error The floppy disk in drive A does not have a bootable operating system installed on it. Either replace the floppy disk with one that has a bootable operating system, or remove the floppy disk from drive A and restart the computer. Not a boot diskette The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it. Insert a bootable floppy disk.
Error Message Description drive by calling your support desk or Dell. Write fault The operating system cannot write to the floppy or hard drive. Write fault on selected drive The operating system cannot write to the floppy or hard drive.
Technical Specifications 6 NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For comprehensive specification of your computer go to Specifications’ section in your Owner’s Manual available on the support site at dell.com/support. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer. Table 15.
Feature Specification Volume controls volume up/down buttons, program menus, and keyboard media-control keys Table 19. Communications Feature Specification Network adapter Intel 10/100/1000 Mbps Ethernet LAN on system board Table 20. Drives Feature Specification Externally accessible: ODD is externally accessible Internally accessible HDD is internally accessible Table 21.
Feature Specification Off (no light) — the computer is not detecting a physical connection to the network. Network activity light on integrated network adapter Yellow light — A blinking yellow light indicates that network activity is present. Power supply diagnostic light Green light — The power supply is turned on and is functional. The power cable must be connected to the power connector (at the back of the computer) and the electrical outlet. Table 23.
Feature Specification Altitude: Operating –15.2 m to 3048 m (–50 to 10,000 ft) Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft) Airborne contaminant level 60 G1 or lower as defined by ANSI/ISA-S71.
Contacting Dell 7 NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to dell.com/contactdell. 2.
