Dell OptiPlex 3010 Mini-Tower Owner's Manual Regulatory Model: D12M Regulatory Type: D12M001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Contents 1 Working on Your Computer....................................................................................................... 7 Before Working Inside Your Computer.....................................................................................................................7 Turning Off Your Computer....................................................................................................................................... 8 After Working Inside Your Computer....................
3 System Setup............................................................................................................................. 31 System Setup.......................................................................................................................................................... 31 Boot Menu.............................................................................................................................................................. 31 Boot Menu Enhancements......
Memory write/read failure at address, read value expecting value................................................................52 Memory size in CMOS invalid.......................................................................................................................... 52 Memory tests terminated by keystroke............................................................................................................52 No boot device available.........................................................
Working on Your Computer 1 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components. Turning Off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer. 1.
Removing and Installing Components 2 This section provides detailed information on how to remove or install the components from your computer. Removing the Cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Pull up the cover-release-latch at the side of the computer. 3. Lift the cover upward to a 45–degree angle and remove it from the computer. Related Links Installing the Cover Installing the Cover 1. Place the cover on the computer. 2.
Removing the Front Bezel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Pry the front bezel retention clips away from the chassis located at the side edge of front bezel. 4. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis. Related Links Installing the Front Bezel Installing The Front Bezel 1. Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front. 2.
4. Pull the release lever away from the PCIe x16 card to release the securing tab from the dent in the card. Then, ease the card up and out of its connector and remove it from the computer. 5. Lift the PCIe x1 expansion card (if any) up and out of its connector and remove it from the computer. 6. Lift the PCI expansion card (if any) up and out of its connector and remove it from the computer. 7. Lift the PCI x4 expansion card (if any) up and out of its connector and remove it from the computer.
Related Links Installing the Expansion Card Installing The Expansion Card 1. Insert the PCIe x4 card into the connector on the system board and press down to secure it in place. 2. Insert the PCIe card (if any) into the connector on the system board and press down to secure it in place. 3. Insert the PCIe x1 card (if any) into the connector on the system board and press down to secure it in place. 4.
6. Repeat steps 4 and 5 to remove the second optical drive (if available). Related Links Installing the Optical Drive Installing The Optical Drive 1. Slide up the optical-drive latch and push the optical drive from the front towards the back of the computer. 2. Connect the data cable and power cable to the optical drive. 3. Install the front bezel. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer.
5. Flex the hard-drive bracket and then remove the hard drive from the bracket. 6. Repeat the above steps for the second hard drive, if available. Related Links Installing the Hard Drive Installing The Hard Drive 1. Flex the hard-drive bracket and then insert the hard drive into the bracket. 2. Press both blue securing-bracket tabs inward and slide the hard-drive bracket into the bay in the chassis. 3. Connect the data cable and power cable to the back of the hard drive. 4. Install the cover.
4. Lift the memory modules out of the connectors on the system board. Related Links Installing the Memory Installing the Memory 1. Insert the memory modules into the connectors on the system board. Install the memory module in the order of A1 > B1 > A2 > B2. 2. Press down on the memory modules until the retention clips spring back to secure them in place. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer.
4. Slide the intrusion switch toward the chassis bottom and remove it from the system board. Related Links Installing the Intrusion Switch Installing the Intrusion Switch 1. Insert the intrusion switch into the chassis rear and slide it toward the chassis top to secure it. 2. Connect the intrusion switch-cable to the system board. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer. Related Links Removing the Intrusion Switch Removing The Speaker 1.
4. Unthread the speaker cable from the chassis clip. 5. Press down the speaker-securing tab and slide the speaker upwards to remove it. Related Links Installing the Internal Speaker Installing the Speaker 1. Press the speaker-securing tab and slide the speaker downward to secure it. 2. Thread the speaker cable into the chassis clip. 3. Connect the speaker cable to the system board. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer.
Removing the Heat Sink and Processor 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Disconnect the heat sink assembly cable from the system board. 4. Loosen the captive screws that secure the heat sink assembly to the system board. 5. Lift the heat sink assembly upwards and remove it from the computer. Lay the assembly with the fan facing downwards, and with the thermal grease facing upwards. 6.
7. Lift the processor cover. 8. Lift the processor to remove it from the socket and place it in an antistatic package. Related Links Installing the Heat Sink and Processor Installing the Heat Sink and Processor 1. Insert the processor into the processor socket. Ensure the processor is properly seated. 2. Lower the processor cover. 3. Press the release lever down and then move it inward to secure it with the retention hook. 4. Place the heat sink assembly into the chassis. 5.
Removing the Heat Sink and Processor Removing The Coin-Cell Battery 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Press the release latch away from the coin-cell battery to allow the battery to pop-up from the socket. 4. Lift the coin-cell battery out of the computer. Related Links Installing The Coin-Cell Battery Installing The Coin-Cell Battery 1. Place the coin-cell battery into its slot on the system board. 2.
5. Disconnect the power-switch cable from the system board. 6. Unthread the power-switch cable from the chassis clips. 7. Unthread the power-switch cable from the chassis clip. 8. Pry the power-switch cable free. 9. Slide the power-switch cable out through the front of the computer.
Related Links Installing the Power Switch Cable Installing the Power-Switch Cable 1. Slide the power-switch cable in through the front of the computer. 2. Secure the power-switch cable to the chassis. 3. Thread the power-switch cable into the chassis clips. 4. Connect the power-switch cable to the system board. 5. Install the optical drive. 6. Install the front bezel. 7. Install the cover. 8. Follow the procedures in After Working Inside Your Computer.
5. Pry the thermal sensor away from the chassis front and remove. Related Links Installing the Front Thermal Sensor Installing the Front Thermal Sensor 1. Secure the thermal sensor to the chassis front. 2. Thread the thermal sensor cable into the chassis clips. 3. Connect the thermal sensor cable to the system board. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer. Related Links Removing the Front Thermal Sensor Removing The System Fan 1.
4. Pry and remove the system fan away from the four grommets securing it to the back of the computer. Installing the System Fan 1. Place the system fan in the chassis. 2. Pass the four grommets through the chassis and slide outward along the grooves to secure them in place. 3. Connect the fan cable to the system board. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer. Removing the Input/Output Panel 1.
6. Remove the screw that secures the Input/Output panel to the computer. 7. Slide the Input/Output panel towards the left of the computer to release it. 8. Remove the Input/Output panel by routing the cable through the front of the computer.
Installing the Input/Output Panel 1. Insert the Input/Output panel into the slot on the chassis front. 2. Slide the Input/Output panel towards the right of the computer to secure to the chassis. 3. Tighten the single screw to secure the Input/Output panel to the chassis. 4. Thread the Input/Output panel or the FlyWire cable into the chassis clip. 5. Connect the Input/Output panel or the FlyWire cable to the system board. 6. Install the front bezel. 7. Install the cover. 8.
6. Disconnect the 4-pin power cable from the system board. 7. Remove the screws that secure the power supply to the back of the computer. 8. Push in on the blue release tab beside the power supply, and slide the power supply towards the front of the computer. 9. Lift the power supply out of the computer.
Related Links Installing the Power Supply Installing the Power Supply 1. Place the power supply in the chassis and slide towards the back of the computer to secure it. 2. Tighten the screws securing the power supply to the back of the computer. 3. Connect the 4-pin power cable to the system board. 4. Connect the 24-pin power cable to the system board. 5. Thread the power cables into the chassis clips. 6. Connect the power cables connected to the hard drives(s) and optical drive(s). 7.
8. Slide the system board towards the front of the computer. 9. Carefully tilt the system board to 45 degrees, and then lift the system board out of the computer. Installing The System Board 1. Align the system board to the port connectors on the back of the chassis and place the system board in the chassis. 2. Tighten the screws securing the system board to the chassis. 3. Connect the cables to the system board. 4. Install the heatsink and processor. 5. Install the expansion card. 6.
3 System Setup System Setup This computer offers you the following options: • Access System Setup by pressing • Bring up a one-time boot menu by pressing Press to enter System Setup and make changes to the user-definable settings. If you have trouble entering System Setup using this key, press when the keyboard LEDs first flash.
Since the one-time boot menu only affects the current boot, it has the added benefit of not requiring the technician to restore the customer's boot order after completing troubleshooting. Timing Key Sequences The keyboard is not the first device initialized by Setup. As a result, if you press a keystroke too early, you lock out the keyboard. When this happens, a keyboard error message appears on the monitor, and you cannot restart the system with the keys.
Action Keystroke Exit BIOS — Remain in Setup, Save/Exit, Discard/Exit Change a setting Left or right-arrow key Select field to change Cancel modification Reset defaults or Load Defaults menu option System Setup Options NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. Table 1.
Option Description NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. Serial Port Allows you to set the serial port settings. You can set the serial port to: • • • • • • Disabled Auto COM1 COM2 COM3 COM4 NOTE: The operating system may allocate resources even though the setting is disabled. SATA Operation Allows you to configure the operating mode of the integrated hard drive controller.
Option Description Strong Password This option lets you enable or disable strong passwords for the system. Password Configuration Allows you to control the minimum and maximum number of characters allowed for a administrative password and the system password. Password Bypass This option lets you bypass the System (Boot) Password and the internal HDD password prompts during a system restart. • • Disabled — Always prompt for the system and internal HDD password when they are set.
Table 4. Secure Boot Option Description Secure Boot Enable Allows you to enable or disable Secure Boot feature • • Expert key Management Disable Enable Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default. The options are: • • • • PK KEK db dbx If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear.
Option Description • Last State This option is Power Off by default. Auto On Time Sets time to automatically turn on the computer. Time is kept in standard 12-hour format (hour:minutes:seconds). Change the startup time by typing the values in the time and AM/PM fields. NOTE: This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled. Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled.
Option Description This option is set to Thorough by default. Table 8. Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel® Virtualization Technology. Enable Intel Virtualization Technology - This option is disabled by default.
Option Description NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer". Client IP Specifies the static IP address of the client. The default IP address is 255.255.255.255. NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer" and when "Client DHCP" is set to "Static IP". Client Subnet Mask Specifies the subnet mask of the client.
Troubleshooting 4 Diagnostic LEDs NOTE: The diagnostic LEDs only serve as an indicator of the progress through the Power-on Self-Test (POST) process. These LEDs do not indicate the problem that caused the POST routine to stop. The diagnostic LEDs are located on the front of the chassis next to the power button. These diagnostic LEDs are only active and visible during the POST process. Once the operating system starts to load, they turn off and are no longer visible.
Problem Description A possible system board failure has occurred. Troubleshooting Steps Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button. LED Power Button Problem Description Troubleshooting Steps A possible system board, power supply, or peripheral failure has occurred. • Power off computer, leaving the computer plugged in. Press and hold the power supply test button at the rear of the power supply unit.
Problem Description BIOS may be corrupt or missing. Troubleshooting Steps The computer hardware is operating normally but the BIOS may be corrupt or missing. LED Power Button Problem Description A possible system board failure has occurred. Troubleshooting Steps Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.
Problem Description Troubleshooting Steps A possible system board failure has occurred. • Disconnect all internal and external peripherals, and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. • If the problem persists, the system board is faulty. LED Power Button Problem Description A possible coin cell battery failure has occurred.
Power Button Problem Description A possible hard drive failure has occurred. Troubleshooting Steps Re-seat all power and data cables. LED Power Button Problem Description A possible USB failure has occurred. Troubleshooting Steps Re-install all USB devices and check all cable connections. LED Power Button Problem Description Troubleshooting Steps No memory modules are detected.
LED Power Button Problem Description Troubleshooting Steps A possible expansion card failure has occurred. • Determine if a conflict exists by removing an expansion card (not a graphics card) and restarting the computer. • If the problem persists, reinstall the card you removed, then remove a different card and restart the computer. • Repeat this process for each expansion card installed. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts.
• If the operating system is attempting to boot from a device (optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer. Beep Codes The computer can emit a series of beeps during start-up if the display cannot show errors or problems. These series of beeps, called beep codes, identify various problems. The delay between each beep is 300 ms, the delay between each set of beeps is 3 sec, and the beep sound lasts 300 ms.
Code 3-2-2 Cause Interrupt vector loading failure Code 3-2-4 Cause Keyboard Controller Test failure Code 3-3-1 Cause NVRAM power loss Code 3-3-2 Cause NVRAM configuration Code 3-3-4 Cause Video Memory Test failure Code 3-4-1 Cause Screen initialization failure Code 3-4-2 Cause Screen retrace failure Code 3-4-3 Cause Search for video ROM failure Code 4–2–1 Cause No time tick Code 4–2–2 Cause Shutdown failure Code 4–2–3 Cause Gate A20 failure Code 4–2–4 Cause Une
Code 4–4–1 Cause Serial or parallel port test failure Code 4–4–2 Cause Failure to decompress code to shadowed memory Code 4–4–3 Cause Math coprocessor test failure Code 4–4–4 Cause Cache test failure Error Messages Address mark not found Description The BIOS found a faulty disk sector or could not find a particular disk sector. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn].
Controller has failed Description The hard drive or the associated controller is defective. Data error Description The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utility. Decreasing available memory Description One or more memory modules may be faulty or improperly seated.
Hard-disk drive controller failure Description The hard drive failed initialization. Hard-disk drive failure Description The hard drive failed initialization. Hard-disk drive read failure Description The hard drive failed initialization. Invalid configuration information-please run SETUP program Description The computer configuration information does not match the hardware configuration. Invalid Memory configuration, please populate DIMM1 Description DIMM1 slot does not recognize a memory module.
Memory double word logic failure at address, read value expecting value Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory odd/even logic failure at address, read value expecting value Description A memory module may be faulty or improperly seated.
Not a boot diskette Description The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it. Insert a bootable floppy disk. Plug and play configuration error Description The computer encountered a problem while trying to configure one or more cards. Read fault Description The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective.
Timer chip counter 2 failed Description A chip on the system board may be malfunctioning. Unexpected interrupt in protected mode Description The keyboard controller may be malfunctioning or a memory module may be loose. WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/ secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell.
5 Specifications Specification NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (or Start in Windows XP) Help and Support, and then select the option to view information about your computer.
Video Video memory: Integrated up to 1.7 GB shared video memory (Microsoft Windows Vista and Windows 7) Discrete up to 1 GB Audio Integrated integrated Conexant CX20641 HD-audio codec Network Integrated integrated Realtek RTL8111E Ethernet capable of 10/100/1000 Mb/s communication Expansion Bus Bus Type PCI Express 2.0, SATA 2.0, and, USB 2.0 Bus Speed: PCI Express: • • x1-slot bidirectional speed – 1 GB/s x16-slot bidirectional speed – 16 GB/s SATA: 1.5 Gbps, and 3.
Drives Mini-Tower two Desktop one Small Form Factor one External Connectors Audio: Back Panel Mini-Tower/Desktop three connectors once each for line-out, linein, and microphone Small Form Factor two connectors for line-out and line-in/ microphone Front Panel two connectors for microphone and headphone Network Adapter one RJ45 connector USB 2.
System Board Connectors Mini-Tower, Desktop two 3-pin connector Small Form Factor one 5-pin connector Front panel control one 16-pin, two 10–pin, and one 5-pin connector Processor one 1155-pin connector Processor Fan Mini-Tower, Desktop one 4-pin connector Small Form Factor one 5-pin connector Password clear jumper one 3-pin connector RTC reset jumper one 3-pin connector Internal speaker one 5-pin connector Intruder connector one 3-pin connector Power connector one 24-pin and one 4-pin
Controls and Lights NOTE: You can test the health of the power system by pressing the test button. When the system power supply voltage is within specification, the self-test LED lights up. If the LED does not light up, the power supply may be defective. AC power must be connected during this test. Power Wattage Maximum Heat Dissipation Voltage Mini-Tower 265 W 1390 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60 Hz, 5.0 A Desktop 250 W 1312 BTU/hr 100 VAC to 240 VAC, 50 Hz to 60 Hz, 4.
Contacting Dell 6 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit dell.com/support 2. Select your support category. 3.
